HP ENVY 17-1191nr HP ENVY 17 - Maintenance and Service Guide
HP ENVY 17-1191nr Manual
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- HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 1
HP ENVY 17 Maintenance and Service Guide - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 2
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second edition: September 2010 First Edition: April 2010 Document Part Number: 595029-001 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 3
i5-580M 2.66-GHz processor ◦ Intel Dual Core i5-560M 2.66-GHz processor ◦ Intel Dual Core i5-460M 2.53-GHz processor ● Chapters 3 and 4 - added new spare part numbers and descriptions for the following components: ◦ 17.3-in AG, FG, 3D display assembly, spare part number 620775-001 (updated in the - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 4
page 67) ◦ Intel Dual Core i5-460M 2.53-GHz processor, spare part number 626039-001 (updated in the following locations: Computer major components on page 18, Sequential part number listing on page 27, and Processor on page 67) ◦ Protective case for 3D glasses, spare part number 622778-001 (updated - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 6
vi Safety warning notice - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 7
...9 TouchPad ...10 Front components ...11 Left-side components ...12 Right-side components ...14 Bottom components ...15 3 Illustrated parts catalog 16 Service tag ...17 Computer major components 18 Display assembly subcomponents 23 Plastics Kit ...24 Mass storage devices ...25 Miscellaneous - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 8
Component replacement procedures 36 Service tag ...36 Computer feet ...37 Battery ...38 Primary hard BIOS update 81 6 Specifications ...83 Computer specifications ...83 17.3-inch, WVA, FHD, LED AntiGlare display specifications 84 17.3-inch, SVA, HD+, LED AntiGlare display specifications 85 Hard - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 9
7 Backup and recovery ...89 Recovery discs ...90 Performing a system recovery 91 Recovering using the dedicated partition (select models only 91 Recovering using the recovery discs 91 Backing up your information ...92 Using Windows Backup and Restore 92 Using system restore points 93 When to - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 10
x - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 11
Name Processors Chipset Graphics Description HP ENVY 17 Intel® Quad Core™ processors (support Intel Turbo Boost Technology): ● Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3 cache, 1333-MHz front side bus (FSB), 45-W ● Intel Quad Core i7-820QM 1.73-GHz processor (SC - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 12
memory (2048 × 2) Supports 6.35-cm (2.5-in) hard drives in 12.5-mm (.49-in) and 9.5-mm (.37-in) thicknesses Customer-accessible Supports dual hard drive configuration, including solid-state drive Serial ATA Accelerometer (HP Mobile Data Protection System 3D) RAID 0/1 Support 2 Chapter 1 Product - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 13
500-GB hard drive (7200-rpm, 9.5-mm) ● 640 GB: 320-GB hard drive (7200-rpm, 9.5-mm) × 2 Supports the following single hard drive configurations: ● 1 TB: 1-TB hard drive (5200-rpm, 12.5-mm) ● 750 GB: 750 Beats audio Supports Microsoft Premium Requirements Integrated HP triple bass reflex subwoofer 3 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 14
External media card Ports Keyboard/pointing devices Description HP ENVY HD webcam (fixed, no tilt) with activity power ● Combination audio-in (mono microphone)/audio-out (stereo headphone) ● eSATA ● HDMI version 1.3c supporting up to 1080p, 1920×1080 at 60 Hz and 1920×1200 at 60 Hz in DVI mode ● - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 15
Power requirements Security Operating system Serviceability Description Taps enable by default 120-W HP Smart Adapter and 65-W Slim Travel Adapter AC adapters with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: ● 9-cell - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 16
2 External component identification Top components Display components Item (1) (2) (3) (4) Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam Description Send and receive wireless signals to communicate with wireless local area networks. Record sound. On: The webcam is in - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 17
Environmental Notices that applies to your country or region. These notices are located in Help and Support. Button Component Power button* Description ● When the computer is off, press the button to System and Security > Power Options, or refer to the HP Notebook Reference Guide. Top components 7 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 18
Keys Item (1) (2) (3) (4) (5) (6) (7) Component esc key fn key Windows logo key Action keys Windows applications key Integrated numeric keypad Optical drive eject key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 19
Lights Item (1) Component TouchPad off indicator (2) Caps lock light (3) Power light (4) Mute light (5) Wireless light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● White: Caps lock is on. ● Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 20
TouchPad Item (1) Component TouchPad off indicator (2) Left TouchPad button (3) Right TouchPad button (4) TouchPad zone Description Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. Functions like the left button on an external - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 21
or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. Produce sound. Front components 11 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 22
Left-side components Item (1) Component Vent (2) External monitor port (3) RJ-45 (network) jack (4) Mini DisplayPort (5) HDMI port (6) eSATA/USB port (7) SuperSpeed USB port Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 23
Item (8) (9) Component Audio-out (headphone) jack/Audio-in (microphone) jack Audio-out (headphone) jack Description Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 24
Right-side components Item (1) (2) Component USB ports (2) Digital Media Slot (3) Optical drive (4) Battery light (5) Power connector (6) Security cable slot Description Connect optional USB devices. ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● Secure - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 25
Bottom components Item (1) (2) Component Subwoofer Battery bay (3) Vents (7) (4) Hard drive bay (5) Memory module compartment (6) Battery release latch Description Contains the subwoofer speaker. Holds the battery. NOTE: The battery is preinstalled in the battery bay at the factory. - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 26
3 Illustrated parts catalog 16 Chapter 3 Illustrated parts catalog - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 27
number provided on the service tag. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number (p/n) part number helps a service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 28
Computer major components 18 Chapter 3 Illustrated parts catalog - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 29
2 wireless antenna cables and transceivers): 17.3-in AG, FG, 3D 620775-001 17.3-in AG, FG, FHD 603774-001 17.3-in AG, FG, HD+ 603773-001 NOTE: See Display assembly subcomponents on page 23 for more display component information and spare part numbers. Keyboard (includes keyboard cable and - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 30
(SC turbo up to 3.20-GHz), 45W processor 612260-001 Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor 583053-001 Intel Core i7-740QM 1.73-GHz (SC turbo up to 2.93-GHz), 45W processor 612259-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45W processor 586170 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 31
Item (16) (17) (18) (19) Description Spare part number Hard drive (2, includes hard drive brackets and hard drive cables): 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm 603784-001 320-GB, - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 32
Item Description Spare part number Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, WLAN module 572509-001 Intel Centrino Advanced-N 6200 802.11a/b/g WLAN module 572510-001 22 Chapter 3 Illustrated parts catalog - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 33
(5) (6) (7) Description Spare part number Webcam/microphone module 603779-001 Bluetooth module 537921-001 Display Cable Kit (include display panel cable, Bluetooth module cable, and webcam/microphone module cable): For use with computer models equipped with a 3D display assembly 621337-001 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 34
Plastics Kit Item (1) (2) Description Plastics Kit, includes: memory module compartment cover (includes 2 captive screws, secured by C-clips) Hard drive cover (includes 2 captive screws, secured by C-clips) Spare part number 603795-001 24 Chapter 3 Illustrated parts catalog - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 35
-GB solid-state drive Hard Drive Hardware Kit (not illustrated, includes primary hard drive bracket and cable and secondary hard drive bracket and cable) Spare part number 603790-001 603789-001 621046-001 603784-001 603783-001 603788-001 603787-001 603785-001 631146-001 603781-001 603772-001 Mass - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 36
Miscellaneous parts Description AC adapter: 135-W HP Smart AC adapter (PFC RC/V 3-wire) 120-W HP Smart AC adapter (PFC RC/V 3-wire) 3D glasses with nose pieces Protective case for 3D glasses Power cord: For use in Australia For use in Brazil For use in Denmark For use in Europe, the Middle East, and - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 37
Sequential part number listing Spare part number 409371-001 409371-011 409371-021 409371-031 409371-061 409371-081 409371-111 Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe Sequential part number listing 27 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 38
Description Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor (includes replacement thermal material) Intel Core i7-720QM 1.60-GHz bracket and cable and secondary hard drive bracket and cable) 17.3-in AG, FG, HD+ display assembly (includes display panel 3 Illustrated parts catalog - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 39
Spare part number 603788-001 603789-001 603790-001 603791-001 603791-031 603791-041 603791-051 603791 ) Screw Kit Rubber Feet Kit (includes 5 rubber feet) Fan/heat sink assembly for use only with Intel Core i5, 35-W processors (includes replacement thermal material) Sequential part number listing 29 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 40
use only with Intel Core i7, 45-W processors (includes replacement thermal material) 120-W HP Smart AC adapter (PFC RC/V 3-wire) Intel Core i7-740QM 1.73-GHz ( and 3D display assembly (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) 17.3-in AG, FG, 3D display - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 41
: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 42
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 43
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 44
and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 46
or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number (p/n) 36 Chapter 4 Removal and replacement procedures Description This is the product name affixed - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 47
used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty period for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 48
Battery Description 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 593550-001 593562-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 49
includes a hard drive bracket and hard drive connector cable. Description Spare part number 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750- - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 50
the front edge of the hard drive cover upward. 3. Remove the hard drive cover. The hard drive cover is included in the Plastics Kit, spare part number 603795-001. 4. Disconnect the primary hard drive cable from the system board. 40 Chapter 4 Removal and replacement procedures - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 51
isolators, disconnect the isolators from the hard drive bracket. The primary hard drive bracket and isolators are included in the Hard Drive Hardware Kit, spare part number 603772-001. Reverse this procedure to reassemble and install the primary hard drive. Component replacement procedures 41 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 52
RTC battery Description RTC battery Spare part number 602745-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 53
compartment cover (2) upward. 3. Remove the memory module compartment cover. The memory module compartment cover is included in the Plastics Kit, spare part number 603795-001. NOTE: The top memory module slot contains the expansion memory module. The memory module slot contains the primary memory - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 54
5. Remove the memory module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 44 Chapter 4 Removal and replacement procedures - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 55
includes a hard drive bracket and hard drive connector cable. Description Spare part number 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750- - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 56
Remove the secondary hard drive: 1. Disconnect the secondary hard drive cable from the system board, and then release the cable from the clips and routing channel built into the base enclosure. 2. Remove the four Phillips PM2.5×6.0 screws that secure the secondary hard drive to the computer. 3. Use - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 57
4. Remove the secondary hard drive (2) by sliding it up and away from the computer at an angle. 5. If it is necessary to replace the secondary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the secondary hard drive. 6. Lift the secondary hard drive - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 58
cable from the hard drive. The secondary hard drive bracket and secondary hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 603772-001. Reverse this procedure to reassemble and install the primary hard drive. 48 Chapter 4 Removal and replacement procedures - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 59
WLAN module Description Spare part number Broadcom 4312G 802.11b/g WiFi and 2070 then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 60
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. 2. Remove the two Phillips PM2 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 61
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. Description For use in the United Kingdom and Singapore For use in the United States and Canada Spare part number 603791-A41 603791-201 603791-DH1 603791-051 603791-121 603791-041 603791-061 603791-291 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 62
Remove the keyboard: 1. Remove the three Phillips PM 2.5×5.0 screws (1) and the Phillips PM 2.5×7.0 (2) screw that secure the keyboard to the computer. 2. Lift the rear edge of the keyboard (1) until it rests at an angle. 3. Slide the keyboard (2) toward the display until the tabs on the front edge - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 63
system board. 6. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover Description Top cover (includes TouchPad and cable) Spare part number 603793-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 64
3. Remove the eight Phillips PM2.5×8.0 screws (2) that secure the top cover to the computer. 4. Remove the three Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer in the battery bay. 5. Turn the computer display-side up, with the front toward you. 6. Open the computer as far as - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 65
11. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 55 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 66
Power button board Description Power button board (includes cable) Spare part number 603794-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 67
USB/Card Reader board Description USB/Card Reader board (includes cable) Spare part number 604064-001 Before removing the USB/Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 68
drive bracket. Description Blu-ray ROM DVD±RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Spare part number 603790-001 603789-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 69
Remove the optical drive: 1. Remove the three Phillips PM2.5×5.0 screws (1) that secure the optical drive to the computer. 2. Slide the optical drive (2) to the right to disconnect it from the system board. 3. Remove the optical drive (3) by lifting it straight up. Reverse this procedure to install - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 70
Power connector cable Description Power connector cable Spare part number 617348-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 71
System board NOTE: The system board spare part kit includes replacement thermal material. Description For use with computer models equipped with a 3D display assembly (includes 1 GB of discrete graphics subsystem memory) For use with computer models equipped with an FHD display assembly (includes 1 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 72
Remove the system board: 1. Disconnect the following cables from the system board: (1) Bluetooth module cable (2) Display panel cable (3) USB/Card Reader board cable (4) Speaker cable 62 Chapter 4 Removal and replacement procedures - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 73
2. Disconnect the subwoofer cable (1) and the power connector cable (2) from the system board. 3. Remove the two Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. 4. Use the optical drive connector (1) to lift the right side of the system board (2) until it rests at an - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 74
5. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. 64 Chapter 4 Removal and replacement procedures - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 75
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description For use only with Intel Core i7, 45-W processors For use only with Intel Core i5, 35-W processors Spare part number 608650-001 603799-001 NOTE: To properly ventilate the - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 76
pads are used on the system board capacitors (5) and the heat sink section (6) that services them Replacement thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits. Reverse this procedure to install the fan/heat sink assembly. 66 Chapter 4 Removal - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 77
spare part kit includes replacement thermal material. Description Intel Core i7-840QM 1.86-GHz (SC turbo up to 3.20-GHz), 45-W processor Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45-W processor Intel Core i7-740QM 1.73-GHz (SC turbo up to 2.93-GHz), 45-W processor Intel Core i7-720QM - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 78
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 68 Chapter 4 Removal and replacement - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 79
Speakers Description Speakers (include cable) Spare part number 603796-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 80
Subwoofer Description Subwoofer (includes cable) Spare part number 603800-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 81
a display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers. Description 17.3-in AG, FG, 3D 17.3-in AG, FG, FHD 17.3-in AG, FG, HD+ Spare part number 620775-001 603774-001 603773-001 Before removing the display assembly, follow these steps: 1. Shut - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 82
the wireless antenna cables from the clips built into the base enclosure (5) and subwoofer (6). CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 83
of the display assembly internal components: a. Remove the Mylar screw covers (1). The screw covers are included in the Display Screw Kit, spare part number 603776-001. b. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display enclosure to the display assembly. c. Lift the bottom edge - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 84
microphone module cable (3) from the webcam/ microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 603779-001. 9. If it is necessary to replace the Bluetooth module: a. Detach the Bluetooth module (1) from the display bezel. (The - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 85
available using spare part number 537921-001. 10. If it is necessary to replace the display panel cable: a. Release the support strip (1) that display panel cable is available using spare part numbers 621337-001 (for use with computer models equipped with a 3D display assembly) and 603777-001 (for - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 86
. d. Remove the four Phillips PM2.0×4.0 screws (2) that secure the hinges to the display panel. e. Remove the hinges (3). The hinge covers are available using spare part number 604063-001. The hinges are available using spare part number 603778-001. 76 Chapter 4 Removal and replacement procedures - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 87
display enclosure. e. Remove the wireless antenna cables and transceivers. The wireless antenna cables and transceivers are available in the Wireless Antenna Kit, spare part number 603780-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 77 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 88
5 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 89
Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 90
the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 91
1. Access the page on the HP Web site that provides software for your computer: Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 92
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 82 Chapter 5 Setup Utility (BIOS) - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 93
6 Specifications Computer specifications 416 275 31.7 38.7 3710 8.16 Dimensions Width Depth Height (front to back) Weight Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 94
ratio Brightness Backlight Character display Total power consumption Viewing angle Metric U.S. 24.83 cm 9.78 in 38.77 cm 15.26 in 43.96 cm 17.31 in Up to 16.8 million, 72% color gamut 200:1 (typical) 300 nits (typical) LED 80 × 25 6.0 W +/-65 horizontal, +/-50° vertical (typical) 84 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 95
ratio Brightness Backlight Character display Total power consumption Viewing angle Metric U.S. 24.83 cm 9.78 in 38.77 cm 15.26 in 43.96 cm 17.31 in Up to 16.8 million, 45 to 60% color gamut 200:1 (typical) 200 nits (typical) LED 80 × 25 6.0 W +/-65 horizontal, +/-50° vertical (typical - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 96
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 86 Chapter 6 Specifications - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 97
Blu-ray ROM DVD±RW Super Multi Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD- - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 98
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 99
a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks your information ● Creating system restore points ● Recovering a program or driver ● Performing a full system recovery (from the partition or recovery - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 100
separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. 90 Chapter 7 Backup and recovery - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 101
is displayed at the bottom of the screen. Then, press f11 while the "F11 (HP Recovery)" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery discs 1. If possible, back up all personal files - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 102
Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the settings. Refer to Help and Support for more information. 92 Chapter 7 Backup and recovery - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 103
Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 104
8 Connector pin assignments Audio-in (microphone) Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground 94 Chapter 8 Connector pin assignments - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 105
External monitor Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor 95 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 106
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1 shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 107
RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground RJ-45 (network) 97 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 108
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 109
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 110
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 111
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 112
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 113
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 103 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 114
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 115
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 116
number 23, 27, 75 bottom components 15 button component 7 buttons power 7 TouchPad 10 C cables, service considerations 31 caps lock light 9 case, 3D glasses, spare part number 26, 30 chipset, product description 1 components bottom 15 button 7 display 6 front 11 keys 8 left-side 12 lights 9 right - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 117
pinout 95 location 12 F fan/heat sink assembly removal 65 spare part numbers 20, 29, 30, 65 feet locations 37 removal 53 spare part number 37, 53 fn key 8 front components 11 G glasses, 3D, spare part number 26, 30 graphics, product description 1 grounding guidelines 32 guidelines equipment - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 118
26, 29 security cable slot 14 security, product description 5 serial number 17, 36 service considerations cables 31 connectors 31 plastic parts 31 service tag 17, 36 serviceability, product description 5 solid-state drive, spare part numbers 21, 25, 28, 30, 39 , 45 speakers location 11 removal - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 119
applications key 8 Windows logo key 8 wireless antenna location 6 removal 77 spare part number 23, 28, 77 Wireless Antenna Kit, spare part number 23, 28, 77 wireless light 9 wireless, product description 4 WLAN module removal 49 spare part numbers 21, 27, 30, 49 workstation guidelines 34 Index 109 - HP ENVY 17-1191nr | HP ENVY 17 - Maintenance and Service Guide - Page 120
HP ENVY 17
Maintenance and Service Guide