HP ENVY 17-j120us HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP
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- HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 1
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 2
Intel, Pentium, and Core are trademarks of Intel . Product notice This guide describes features that are HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 6
vi Safety warning notice - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 7
Miscellaneous parts ...25 Sequential part number listing ...25 4 Removal and replacement procedures preliminary requirements 33 Tools required ...33 Service considerations ...33 Plastic parts ...33 Cables and connectors ...34 Drive handling ...34 Grounding guidelines ...35 Electrostatic discharge - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 8
drive ...46 6 Removal and replacement procedures for Authorized Service Provider parts 49 Component replacement procedures 49 Display panel ... TouchPad module ...87 7 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 89 Starting Setup Utility (BIOS) ...89 Updating the - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 9
43.9-cm (17.3-in), HD+ display specifications 92 Hard drive specifications ...93 9 Windows 7 - Backing Backup and Restore 97 Recovering the original system using HP Recovery Manager 97 What you need to know 97 Recovering using HP Recovery partition (select models only 98 Recovering using the - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 10
x - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 11
Panel Memory Description HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC ● Intel® Quad Core™ i7-4900MQ 2.80- supports LVDS, 200 nits 17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm) WVA, Color Gamut 72%, supports - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 12
35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ● 1.5-TB 5400-rpm, 9.5-mm ● 1-TB 5400-rpm, 9.5-mm ● 750-GB 5400-rpm 9.5-mm ● 500-GB 5400-rpm 9.5-mm and 7.0-mm Dual - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 13
Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity 1x1 Wi-Fi + BT 4.0 Combo Adapter External memory card Push-push insertion/removal Supports memory cards such as Secure Digital (SD). Internal card ● One half-size mini- - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 14
Category Power requirements Operating system Serviceability Description Supports the following HP AC adapters: ● 65W (4.5mm connector) (select models only) ● 65W EM (4.5mm connector) (select models only) ● 90W (4.5mm connector) (select models only) ● 90W EM (4.5mm connector) ( - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 15
2 External component identification Display Component (1) Internal display switch (2) Internal microphones (2) (3) Webcam light (4) HD Webcam (5) WLAN antennas (2)* Description Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 16
Motion allows you to control custom apps with your hands and fingers in the air. When you first turn Leap Motion on, follow the setup instructions to experience the interactive tutorial and create an account for Airspace™, the Leap Motion app store. Airspace is where you will launch your Leap Motion - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 17
Keys Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key, - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 18
Lights Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light (5) Fingerprint reader light 8 Chapter 2 External component identification Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 19
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. TouchPad 9 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 20
Left side Component (1) Security cable slot (2) Vents (2) (3) HDMI port (4) RJ-45 (network) jack RJ-45 (network) status light (5) USB 3.0 charging port (5) USB 3.0 port (6) Memory card reader Description Attaches an optional security cable to the computer. NOTE: The security cable is - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 21
safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select it and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 22
: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Connects an AC adapter. Component (1) (2) (3) (4) HP Triple Bass Reflex Subwoofer Vents (6) Battery bay Battery release latch Description Provides superior bass sound. Enable airflow to cool internal - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 23
Component (5) (6) Speakers (2) Service door Description Produce sound. Provides access to the hard drive bay, the wireless warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 24
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 25
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. Computer major components 15 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 26
16 Chapter 3 Illustrated parts catalog - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 27
TouchScreen display assembly for use only on HP ENVY TouchSmart 736479-001 17 Notebook PC computer models Top cover: For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483-001 equipped - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 28
United Kingdom and Singapore 736685-031 For use in the United States 736685-001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but without Leap Motion capability (includes keyboard cable - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 29
) (11) Component Spare part number For use in the United States 720244-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable): For use - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 30
material): Intel Quad Core i7-4900MQ 2.80-GHz HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 31
(24) (25) Component Spare part number Rubber Feet Kit (not illustrated): For use on HP ENVY TouchSmart m7 Notebook PC computer models 720259-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720258-001 equipped with a non-TouchScreen display assembly 6-cell - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 32
001 500-GB, 5400-RPM hybrid 732000-001 Hard Drive Hardware Kit 720237-001 Service cover: For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254-001 equipped with a non-TouchScreen display - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 33
Item (8) (9) Component Left and right hinge covers Display enclosure (includes 2 rubber screw covers): Spare part number 720238-001 720223-001 Display assembly subcomponents 23 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 34
with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 35
wire, 4.5-mm) 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) HP HDMI to VGA adapter Power cord (3-pin, black, 1.83-m): For use in Australia For use in Denmark - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 36
computer models 720227-001 Display bezel (includes 2 rubber screw covers) 720229-001 Webcamera/microphone module cable for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720230-001 TouchPad assembly for use only on - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 37
use only on computer models equipped with a graphics subsystem with UMA memory 720242-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly in the United States (includes keyboard cable and - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 38
cable and backlight cable) 720246-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly 720247-001 Blu-ray Disc Read/Write with SuperMulti DVD±R/RW - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 39
Description 720253-001 TouchPad assembly for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720254-001 Service cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 40
Spare part number Description 720783-001 17.3-in., BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models 723521-001 Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W; includes - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 41
models equipped with a non-TouchScreen display assembly with Leap Motion capability 736685-001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the United States - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 42
736685-DH1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with -MHz FSB, 3.0-MB L3 cache, 37 W; includes replacement thermal material) 738201-001 Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 43
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 44
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 45
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 46
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 47
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 48
Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 49
Battery Description 6-cell, 62WHr 32.8AH Li-ion battery Spare part number 710417-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 50
Service cover Description For use on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly Spare part number 720255-001 720254-001 Before disassembling the computer, follow - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 51
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). Remove the primary hard drive: 1. Disconnect the hard drive cable from the system board (1), and then remove it - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 52
2. Use the tab to remove the hard drive from the hard drive bay (3). Remove the secondary hard drive (select models only): 1. Disconnect the hard drive cable from the system board (1), and then remove it (2). 2. Use the tab to remove the hard drive from the hard drive bay (3). 42 Chapter 5 Removal - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 53
If it is necessary to disassemble the primary or secondary hard drive: 1. Disconnect the hard drive connector cable (1) from the hard drive. 2. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive. 3. Remove the hard drive bracket (3) from - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 54
4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. ( - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 55
remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). Remove the WLAN module: 1. Disconnect the - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 56
-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a Service cover on page 40). Remove the optical drive: 1. Remove the screw (1) that secures the optical drive to the computer. 2. Use a flat-blade screw driver - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 57
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two screws (1) that secure the optical drive bracket to the optical drive. Component replacement procedures 47 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 58
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 59
warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details. This chapter provides removal and replacement procedures for - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 60
covers out to avoid scratching the bezel. 3. Remove the 2 screws (2) on the left and right hinges that secure the display panel to the computer. NOTE: Support the display panel as you are removing the screws. 4. Loosen the edges of the plastic bezel cover (3) from all four sides of the display panel - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 61
5. Remove the display bezel (4). The display bezel is available using spare part number 720227-001. 6. Remove the display hinge covers (1),1 screw per hinge. Component replacement procedures 51 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 62
as you lean the panel forward (1), and then release the support strip (2) that secures the display panel connector. 9. Disconnect the display panel cable from the display panel (3), and then remove the panel (4). 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 63
10. Remove the 4 screws securing the hinge brackets to the panel (1), and then remove the panel (2). Reverse this procedure to install the display panel. Component replacement procedures 53 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 64
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). Remove the RTC battery: ▲ Disconnect the RTC battery cable from the system board (1). Use a thin, non-conductive tool - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 65
HP ENVY TouchSmart m7 Notebook PC computer models Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC page 39). 5. Remove the service cover (see Service cover on page 40). 6. - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 66
2.5x4-MM screws (1), and then remove 4 screws from the left and right sides of the base enclosure (2). 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 67
3. Remove 3 2x5-MM screws around the memory module area. 4. Remove 3 2x3-MM screws from the optical drive bay, and then remove 5 2x3-MM screws from the hard drive bays. Component replacement procedures 57 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 68
5. Remove 3 1.5x2-MM screws from the battery bay. 6. Disconnect the subwoofer cable (1), the optical drive cable (2), and the front speaker cable (3) from the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 69
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). 6. Remove the hard drive (see Hard drive on page 41). 7. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 70
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). 6. Remove the hard drive (see Hard drive on page 41). 7. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 71
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). 6. Remove the hard drive (see Hard drive on page 41). 7. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 72
the 3 screws (2), and then remove the subwoofer (3) and 3 rubber grommets (4). Reverse this procedure to install the subwoofer. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 73
use only on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 74
slide the top cover away from the display assembly. To install the display hinges, reverse these steps. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 75
from the computer. 4. Remove the battery (see Battery on page 39. 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 76
from the computer. 4. Remove the battery (see Battery on page 39. 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 77
from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 78
▲ Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the left and right sides of the hinge. Reverse this procedure to install the WLAN antenna cables. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 79
from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 80
top cover, and then disengage the cable (3) from the channels. 2. Remove the screws securing the USB board (4). 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 81
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). 6. Remove the hard drive (see Hard drive on page 41). 7. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 82
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 50). 5. Remove the service cover (see Service cover on page 40). 6. Remove the hard drive (see Hard drive on page 41). 7. Remove the memory modules (see Memory modules on page - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 83
10. Remove the base enclosure (see Base enclosure on page 55). 11. Remove the USB board (see USB board on page 69). 12. Remove the fingerprint reader module (see Fingerprint reader board on page 71). Remove the Leap Motion module: 1. Disconnect the Leap Motion module cable (1) from the system board. - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 84
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 50). 5. Remove the service cover (see Service cover on page 40). 6. Remove the hard drive (see Hard drive on page 41). 7. Remove the memory modules (see Memory modules on page - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 85
from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the memory modules (see Memory modules on page 43 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 86
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 87
from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the RTC battery (see RTC battery (see RTC battery - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 88
AC adapter from the computer. 4. Remove the battery (see Battery on page 39), 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 78 Chapter 6 Removal and replacement procedures for Authorized - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 89
sink and the processor. Reverse this procedure to install the heat sink. Processor Description Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 90
Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, 37 W) Intel Dual Core page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 91
): For use in Canada 720245-DB1 For use in the United States 720245-001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability (includes keyboard cable and backlight - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 92
-161 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 93
12. Remove the base enclosure (see Base enclosure on page 55). 13. Remove the fan (see Fan on page 74). 14. Remove the system board (see System board on page 76). Remove the keyboard: 1. Release the power button board cable. 2. Remove the 4 Phillips PM 2x3 screws (1), and then release the shield - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 94
from the computer. 4. Remove the battery (see Battery on page 39), 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the RTC battery (see RTC battery (see RTC battery - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 95
11. Remove the optical drive (see Optical drive on page 46). 12. Remove the base enclosure (see Base enclosure on page 55). 13. Remove the fan (see Fan on page 74). 14. Remove the system board (see System board on page 76). 15. Remove the keyboard (see Keyboard on page 81). Remove the rear speakers: - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 96
from the computer. 4. Remove the battery (see Battery on page 39), 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the RTC battery (see RTC battery (see RTC battery - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 97
use only on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 98
the TouchPad button board and cable (3). Reverse this procedure to install the TouchPad button board and cable. 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 99
Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 100
cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 101
Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 102
40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 43.9-cm (17.3-in), HD+ display specifications Active diagonal size Resolution Active area Metric 43.9-cm 1600x900 (HD+) 382.08x214.92 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 103
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 93 - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 104
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 105
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 97. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 106
Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature Windows settings. See Help and Support for more information. 96 Chapter 9 Windows 7 - Backing up, restoring - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 107
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 108
discs for your system from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 109
Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 110
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 111
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 112
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 113
files restoring 97 display assembly spare part number 30 spare part numbers 17, 28, 30, 50 subcomponents 22 display bezel spare part number 26 number 27 spare part numbers 32 fingerprint reader module, spare part numbers 17 fingerprint reader, identifying 6 fn key, identifying 7 Front Speaker Kit - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 114
23 hinge, spare part number 22 HP Recovery Manager 97 I integrated numeric 10 K keyboard product description 3 removal 81 spare part numbers 17, 27, 28, 31, 32, 81 keyboard bracket spare labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 latch, battery - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 115
original system 97 recovery 97 HP Recovery Manager 97 recovery discs service cover removal 40 spare part numbers 22, 29, 40 service labels, locating 14 serviceability 17 specifications computer 92 display 92 hard drive 93 subwoofer removal 61 spare part number 29, 61 spare part numbers 20 supported - HP ENVY 17-j120us | HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP - Page 116
WLAN antenna spare part number 26 spare part numbers 26 WLAN antennas, identifying 5 WLAN device 14 WLAN label 14 WLAN module removal 44 spare part numbers 3, 21, 26, 30, 44 106 Index
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC
Maintenance and Service Guide