HP ENVY 17-j120us User Guide - Windows 8

HP ENVY 17-j120us Manual

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  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 1
    User Guide
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: April 2013 First Edition: February 2013 Document Part Number: 715238-002 Product notice This guide
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...2 More HP resources ...3 2 Getting to know your computer Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting
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    25 Checking the sound ...26 Using video ...27 Connecting an HDMI device 27 Configuring HDMI audio settings 28 Using Intel Wireless Display (select models only 28 Managing your audio and video files 28 5 Navigating using touch gestures, pointing devices and the keyboard 29 Using the TouchPad
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    48 Replacing a user-replaceable battery 48 Running on external AC power ...48 Troubleshooting power problems 49 HP CoolSense (select models only 49 Refreshing your software content with Intel Smart Connect Technology (select models only 49 Shutting down (turning off) the computer 50 7 Managing
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    models only 62 Using HP 3D DriveGuard (select models only 64 Using Disk Defragmenter 64 Using Disk Cleanup ...65 Adding or replacing memory modules 65 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard
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    and easy recovery 83 Remove everything and reinstall Windows 83 Recovering using HP Recovery Manager 84 What you need to know 84 Using the HP Recovery partition to recover a minimized image (select models only) ...85 Using HP Recovery media to recover 85 Changing the computer boot order 85
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    x
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    chapter to learn about best practices after setup, fun things to do with your computer, and where to get more HP resources. Best practices To get network on page 17. ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8 features. TIP: To quickly return to the
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    ? See Using audio on page 24. ● Experience music the way the artist intended, with deep controlled base and clear, pure sound. See Using Beats Audio (select models only) on page 25. ● Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and pages of text. See Using
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    Setup Instructions ● Overview of computer setup and features. Windows 8 Basics guide ● Overview of using and navigating with Windows® 8. Help and Support ● A broad range of how-to information and troubleshooting tips. To access Help and Support, from the Start screen, type h, and then select
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    To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. A list reveals all the devices installed in your computer. Locating software ▲ To find out what
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are
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    . White: The network is connected. Amber: Activity is occurring on the network. Connects an optional USB device. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: A USB charging port (also referred to as a USB powered port
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    (8) Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 64. ● White: The computer is on. ● Blinking white
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    , see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. 8 Chapter 2 Getting to know your computer
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    Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page 33. Functions like the left
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    . ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For
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    Component (4) Caps lock light (5) Fingerprint reader light Buttons and speakers Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. Top 11
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    on page 43. - or - To learn more about your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power options, or see Managing power on page 43. Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. 12 Chapter
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    Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on. Alternates between the navigational and numeric functions on the
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    Bottom Component (1) (2) (3) (4) HP Triple Bass Reflex Subwoofer Vents (4) Battery bay Battery release latch Description Provides superior bass sound. Enable airflow to cool internal components. NOTE: The computer fan
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    Component (5) (6) Speakers (2) Service door Description Produce sound. Provides access to the hard drive bay, message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Bottom 15
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    when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label-Provides period (5) Model description (select models only) Have this information available when you contact support. The service label is located in
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    . For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type h, and then select Help and Support. Using the wireless controls You can control the wireless devices in your computer using these features: ● Wireless
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    problems. To use operating system controls: Mode Steps 1. Swipe from the right edge of the TouchPad or touch screen (select screen, type h, and then select Help and Support. Using a WLAN With a your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID
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    the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check
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    then select Help and Support. Connecting select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is revealed, allowing you to manually search for and connect to a network or to create a new network connection. 5. Follow the on-screen instructions notebook
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    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are
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    webcam, go to Help and Support. From the Start screen, type h, and then select Help and Support. Using audio On your HP computer, you can play music wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Configuring
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    support, select the HP Support Assistant app, select My computer, and then select User guides. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best Use Beats Audio Control Panel to view and manually control audio and bass settings. To open
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    sound To check the audio functions on your computer, follow these steps: Mode Steps 1. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Search, and then tap the search box. 2. Type c, tap Control Panel, tap Hardware and Sound, and then tap
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    HP TV or monitor, connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the HDMI port on Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate
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    Start screen, type c, and then select Control Panel from the list of applications. Select Appearance and Personalization. Under Display, select Adjust screen resolution for best results. Configuring HDMI audio settings HDMI is the only video interface that supports high-definition video and audio
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    ) can be connected to one of the USB ports on the computer. Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad, touch screen, or the keyboard. Select computer models have special action keys or hot key functions on the
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    clear the check box next to the gesture that you want to turn on or off. 2. Select Apply, and then select OK. Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ● Zoom in by placing two
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    specific apps where you can manipulate an object or image. Rotate may not be functional for all apps. 2-finger click (select models only) 2-finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the TouchPad zone and press down to open the options menu
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    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers
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    Top-edge swipe The top-edge swipe allows you to access All apps available on the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to reveal available apps. Left-edge swipe The left-edge swipe accesses your
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    Using touch screen gestures (select models only) A touch screen computer allows you to control items on object to move it. Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. NOTE: Press
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    Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion. Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom in by
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    Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you swipe your finger inward from the right edge of the display bezel onto the screen to reveal the charms. Using touch screen gestures (select models only) 37
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    Left-edge swipe The left-edge swipe reveals your open apps so that you can switch to them quickly. ● Gently swipe your finger inward from the left edge of the display bezel to switch between apps. Without lifting your finger, swipe back toward the left edge to reveal all open apps. Top-edge swipe
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    select models only) to display the charms, tap Search, and then tap the search box. 2. Type c, tap Control Panel, tap Hardware and Sound, tap Pen and Touch, and then follow the on-screen instructions flicks and editing flicks, and then tap Customize. 4. Follow the on-screen instructions to change or
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    of the f1 through f4 keys, the f5 key (select models only), and the f6 through f12 keys illustrates page 77 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom Help and Support also provides automated troubleshooting tools and access to support. f2
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    the charms. + d Opens the Windows desktop. + o Turns Autorotate on or off (select models only). + tab alt + f4 Switches between open apps. NOTE: Continue to keys, go to Help and Support. From the Start screen, type h, and then select Help and Support. Using the keyboard and mouse 41
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    Hardware and Sound, and then select Beats Audio Control Panel. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Component num lock key
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    and conserve the battery charge. Your computer supports power plans to manage how your computer uses work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep ● Sleep-Rapid Start Technology allows you to select the Sleep state. To exit from Sleep,
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    power button. ● Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Settings, tap the Power icon, and unavailable. 4. In the When I press the power button area, select Hibernate. 5. Click Save changes. To exit Hibernation, briefly press the
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    1. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, change your user account password, and then follow the onscreen instructions. If you do not need to create or change a by HP, or a compatible battery purchased from HP. Using the power meter
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    is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following tools and information about the
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    low or critical battery level, the following behavior occurs: ● The battery light (select models only) indicates a low or critical battery level. - or - ● device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available
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    Notices for proper battery disposal. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when
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    Troubleshooting power problems Contact support for information on obtaining a replacement AC power adapter. HP CoolSense (select models only) HP CoolSense manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology. HP CoolSense (select models only)
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    all open programs. 2. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Settings, tap the Power icon, and then provided: ● Press ctrl+alt+delete, click the Power icon, and then select Shut Down. ● Press and hold the power button for at least 5
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    drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD). For added capacity or functionality, connect an external information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most
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    the notification area, at the far right of the taskbar. A message, Safely Remove Hardware and Eject Media is revealed. Follow the on-screen instructions. Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device
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    the Windows desktop, click the remove hardware icon in the notification area, at the far right of the taskbar, and then, follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). Inserting and removing a digital storage card 53
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    write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ● When the battery is the only a dry, lint-free, soft cloth. Your computer may include an optical drive that supports one or more of the following disc technologies: ● CD-A compact disc stores data
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    is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. Removing an optical disc
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    When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by
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    Sharing box, and then click Add. 4. Click Share and then follow the on-screen instructions. To share information from your Local Disk: 1. From the Windows desktop, open File 4. On the Local Disk (C:) Properties window, select Advanced Sharing. 5. Check Share this folder. Using optical drives 57
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    the Wireless icon right of the taskbar. in the notification area, at the far 2. Select Open Network and Sharing Center. 3. Under View your active networks, select an active network. 4. Select Change advanced sharing settings to set sharing options for privacy, network discovery, file and printer
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    your computer by running tools such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer. Improving performance Everyone wants a fast computer and by performing
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    upside down on a flat surface. 5. Remove the battery from the computer (see Removing a user-replaceable battery on page 45). Remove the hard drive: 1. Loosen the service door screw (1), lift the service door (2), and then remove it (3). 60 Chapter 8 Maintaining your computer
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    2. Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer. 3. Lift the hard drive (3), and then slide it out of the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket to access the hard drive itself
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    bracket (1), and then remove the connector (2) from the hard drive. To install a hard drive, reverse this procedure. Replacing the secondary hard drive (select models only) CAUTION: Drives are fragile computer components that must be handled with care. Do not drop a drive, place items on it, or
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    Remove the hard drive: 1. Loosen the service door screw (1), lift the service door (2), and then remove it (3). 2. Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer. Improving performance 63
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    drive bracket (1), and then remove the connector (2) from the hard drive. To install a hard drive, reverse this procedure. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You
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    complete. HP recommends manually at any time. To run Disk Defragmenter: 1. Connect the computer to AC power. 2. From the Start screen, type d, and then type disk in the search box. Select Settings, and then select Defragment and optimize your drives. 3. Follow the on-screen instructions service door
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    computer upside down on a flat surface. 5. Remove the battery from the computer (see Removing a user-replaceable battery on page 45). 6. Remove the service door from the computer. 7. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each
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    b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: To protect a memory module after removal,
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    9. Replace the service door. 10. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer. 68 Chapter 8 Maintaining your computer
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    you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. Cleaning your computer Cleaning your computer and external
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    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media
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    Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful
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    send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type support, and then select the HP Support Assistant app. Setting Windows
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    the arrow keys to select Security, and then follow the on-screen instructions. Your changes take know your computer. Using HP SimplePass (select models only) HP SimplePass provides an easy-to require a logon. ● Set up a single sign-on service that allows you to use a registered fingerprint to create
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    your choice in order to fully protect your computer. For more information about computer viruses, from the Start screen, type support, and then select the HP Support Assistant app. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
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    , select Change settings, and then follow the on-screen instructions. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 76 Chapter 9 Securing your computer and information
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    of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
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    disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 79
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    guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support has been replaced. HP Recovery media you create all hardware-related drivers and software, but
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    turn it on. For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully
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    and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
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    choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 84. ● If See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 94
    f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 95
    or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 96
    recovery options; see Creating HP Recovery media on page 81. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 86 Chapter 11 Backing
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 97
    be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 98
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 99
    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a about static electricity or assistance with component removal or installation, contact support. 89
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 100
    testing 49 action keys decrease screen brightness 40 Help and Support 40 identifying 13 increase screen brightness 40 next track 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9 optical drive eject 5 power
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 101
    HP 3D DriveGuard 64 HP and third-party software updates, installing 75 HP Recovery Manager 84 correcting boot problems 85 starting 85 HP Recovery media creating 81 recovery 85 HP L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch, battery release
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 102
    HP Recovery Manager 84 media 85 starting 85 supported discs 81 system 84 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP slot, identifying 6 security, wireless 19 serial number 16 service labels, locating 16 setting password protection on wakeup 45 setup
  • HP ENVY 17-j120us | User Guide - Windows 8 - Page 103
    wireless network, securing 75 WLAN antennas, identifying 8 WLAN device 16, 18 WLAN label 16 Z zooming touch screen gesture 36 zooming TouchPad gesture 31 Index 93
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