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- HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 1
HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC Maintenance and Service Guide - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: July 2014 First Edition: May 2014 Document Part Number: 764148-002 Product notice This guide describes - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 6
vi Safety warning notice - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 7
Miscellaneous parts ...27 Sequential part number listing ...28 4 Removal and replacement procedures preliminary requirements 36 Tools required ...36 Service considerations ...36 Plastic parts ...36 Cables and connectors ...37 Drive handling ...37 Grounding guidelines ...38 Electrostatic discharge - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 8
...43 6 Removal and replacement procedures for Authorized Service Provider parts 45 Component replacement procedures 45 Base enclosure Power button board ...80 7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 81 Starting Setup Utility (BIOS) ...81 Updating the BIOS - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 9
87 Recovering the original system using HP Recovery Manager 87 What you need to know 87 Recovering using HP Recovery partition (select models only information ...96 11 Specifications ...98 Computer specifications ...98 43.9-cm (17.3-in), HD+ display specifications 99 39.6-cm (15.6-in) display - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 10
12 Power cord set requirements ...102 Requirements for all countries ...102 Requirements for specific countries and regions 102 13 Recycling ...104 Index ...105 x - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 11
Product Name Processors Chipset Graphics Panel Description HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC Processors are attached to the system board graphics ● Intel HD Graphics 4400 ● Supports HD Decode, DX11, and HDMI ● Supports Optimus ● Supports GPS (GPU Performance Scaling) Switchable discrete - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 12
drives use the same bracket) Support M.2 SATA Storage (Port0) Accelerometer / HDD protection support Supports the following hard drives: ● 1.5 TB 5400-rpm, 9.5-mm ● 1 TB 5400-rpm, 9.5-mm ● 750 GB 5400-rpm 9.5-mm ● 500 GB 5400-rpm 7mm/9.5mm for HP ENVY 15 Notebook PC only Hybrid configurations ● 1 TB - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 13
drives: ● DVD+/-RW Double-Layer SuperMulti ● Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with HP ENVY 17 Notebook PC ● Blu-ray Disc R/RW with SuperMulti for use with HP ENVY 15 Notebook PC Support Zero-Power ODD Support M-disc External optical drives External USB Serial ATA 12.7-mm tray load - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 14
60Hz ● Combination audio-out/audio-in (stereo) port, supports jack detection ● USB 3.0 (3 ports) ● RJ-45 (Ethernet, includes link and activity lights) ● AC Smart Pin power adapter plug ● Fingerprint Reader for select HP ENVY 17 Notebook PC models only Full-size keyboard with numeric keypad ● Backlit - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 15
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 16
: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connects an slot Attaches an optional security cable to the computer. NOTE: On HP ENVY 17 Notebook PC odels , the security cable slot is located on the left side. - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 17
matches your computer. Component (1) (2) (3) (4) (5) (6) (7) Power connector Description Connects an AC adapter. AC adapter light Security cable slot NOTE: On HP ENVY 15 Notebook PC models , the security cable slot is located on the right side. RJ-45 (network) jack/status lights Vents (2) HDMI - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 18
Component (8) (9) USB 3.0 port Memory card reader Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 19
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access the Windows 7 user - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 20
allows you to perform additional gestures. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Textured area - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 21
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 22
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 23
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key the - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 24
the battery in the battery bay. Holds the battery. Releases the battery. Vents (6) NOTE: The number of vents vary by computer model. HP Triple Bass Reflex Subwoofer Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 25
may need when you troubleshoot system problems or travel internationally with the service door. ● Service label-Provides important information to identify your computer. When contacting support, the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 26
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 14 for details. 16 Chapter 3 Illustrated parts catalog - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 27
on the display components, see Display assembly subcomponents on page 23. (2) Top cover: includes the TouchPad and keyboard. Top cover for HP ENVY 15 Notebook PC computer models: For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001 Computer major components - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 28
computer models in the United Kingdom with backlit keyboard. 763578-031 For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit keyboard 763578-041 For use only on HP ENVY 15 Notebook PC computer models in France with TouchPad and 763578-051 backlit keyboard. For use only - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 29
Power button board (includes cable) For HP ENVY 15 Notebook PC computer models 762496-001 For HP ENVY 17 Notebook PC computer models 763708-001 (4) TouchPad board For HP ENVY 15 Notebook PC computer models 763790-001 For HP ENVY 17 Notebook PC computer models 763712-001 (5) WLAN module - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 30
50 GHz) processor (1600 MHz, 6.0- MB L3 cache, 47 W) UMA memory , and the Windows 8 Professional operating system and Windows 7 Pro 773128-601 For use with HP ENVY 15 Computer models: Intel Quad Core HM87 i7-4710HQ (2.50 GHz SC turbo up to 3.50 GHz) processor (1600 MHz, 6.0 MB L3 cache, 47 W) UMA - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 31
left and right front speakers and cables) For HP ENVY 17 Notebook PC computer models 763717-001 For HP ENVY 15 Notebook PC computer models 762502-001 (17) Subwoofer For HP ENVY 17 Notebook PC computer models 763716-001 For HP ENVY 15 Notebook PC computer models 763788-001 (18) Hard drive - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 32
For use on HP ENVY 17 Notebook PC computer models in natural silver 774554-001 For use on HP ENVY 15 Notebook PC computer models 763570-001 (22) Base enclosure caps (Included in the plastics kit) For HP ENVY 17 Notebook PC computer models 763713-001 For HP ENVY 17 Notebook PC computer models - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 33
Display back cover (includes 2 rubber screw covers): For HP ENVY 17 Notebook PC computer models: For use with non-Touchscreen models For use with Touchscreen models For use with Touchscreen models in natural silver For HP ENVY 15 Notebook PC computer models: For use with non-Touchscreen models - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 34
Windows 8.1 and Windows 7 Pro (includes 2 rubber screw covers) For HP ENVY 15 Notebook PC computer models 763571-001 For HP ENVY 17 Notebook PC computer models 763696-001 (9) 17.3-in, WLED. HD, BrightView display panel 720223-001 17.3-in, AG, HD, WLED for Touchscreen computer models 763931 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 35
Item Component For use with non-touchscreen computer models For use with touchscreen computer models For HP ENVY 17 Notebook PC computer models For use with non-touchscreen computer models For use with touchscreen computer models Spare part number 762520-001 763105-001 763706-001 765356- - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 36
Spare part number (1) Optical drive: For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive in natural silver 776917-001 Blu-ray Disc R/RW with - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 37
Korea 755530-AD1 Screw Kit for HP ENVY 17 Notebook PC computer models 763715-001 Screw Kit for HP ENVY 15 Notebook PC computer models 763583-001 Rubber Kit for HP ENVY 17 Notebook PC computer models 763714-001 Rubber Kit for HP ENVY 15 Notebook PC computer models 763104-001 Finger print - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 38
3160 802.11 ac 1x1 WiFi + BT 4.0 combo √ √ adapter (For use only with HP ENVY 17 Computer models or HP ENVY 15 Computer models) 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP √ ENVY 15 Notebook PC computer models only Hard drive 1-TB, 5400-RPM √ √ Hard drive 750 GB - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 39
only with HP ENVY √ 17 Computer models) Power Button board with cable for HP ENVY 15 Notebook PC computer √ models Speakers (2) for HP ENVY 15 Notebook PC computer models √ Hardware kit for HP ENVY 15 Notebook PC computer models √ Power Connector for use with HP ENVY 15 Notebook PC computer - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 40
TPN-Q141 TPN-Q140 Top cover for use only on HP ENVY 15 Computer models in Germany with √ backlit keyboard Top cover for use only on HP ENVY 15 Computer models in France with √ backlit keyboard Top cover for use only on HP ENVY 15 Computer models in Italy with √ backlit keyboard Top cover - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 41
15.6-in, BV, Full HD, LED for non-Touchscreen computer √ models with bezel for Windows 8.1 and Windows 7 Pro Screw kit for use only on HP ENVY 15 Notebook PC computer models √ System board Intel Quad Core HM87 i7-4710HQ 2.50-GHz (SC turbo up to √ 3.50-GHz) processor (1600-MHz, 6.0 MB L3 cache - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 42
. HP ENVY 17 Computer models Base enclosure for use on HP ENVY 17 Notebook PC computer models √ and computer models equipped with a non-TouchScreen display assembly Display bezel for HP ENVY 17 Computer models HP ENVY 17 Computer √ models Power Connector for use with HP ENVY 17 Notebook PC - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 43
on HP ENVY 17 Notebook PC computer √ models Rubber kit for use on HP ENVY 17 Notebook PC computer models √ Screw kit for use on HP ENVY 17 Notebook PC computer models √ Subwoofer for use on HP ENVY 17 Notebook PC computer models √ Speakers for use on HP ENVY 17 Notebook PC computer models - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 44
hinges) for use with Touchscreen models for HP √ ENVY 17 Notebook computer models Display Cable SXGA for non-Touchscreen models for HP ENVY 17 √ Notebook PC computer models Display Cable SXGA for Touchscreen models for HP ENVY 17 Notebook √ PC computer models System board Intel Quad Core - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 45
Windows 7 Pro operating system for HP ENVY 17 Notebook PC computer models Display back cover in natural silver for HP ENVY 17 Notebook PC computer √ models Base enclosure for HP ENVY 17 Notebook PC computer models √ Top Cover for use only on HP ENVY 17 Notebook PC computer models for √ use in - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 46
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 47
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 37 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 48
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 49
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 50
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 51
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 14 for - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 52
Battery Description 4-cell, 41 WHr 2.8AH Li-ion battery 4-cell, 48 WHr 2.3AH Li-ion battery Spare part number 756743-001 756745-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 53
RW Double-Layer 763580-001 For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive in natural silver 776917-001 Blu-ray Disc R/RW with SuperMulti - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 54
3. Remove the optical drive from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 55
for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 56
For use on HP ENVY 17 Notebook PC computer models 763695-001 For use on HP ENVY 17 Notebook PC computer models in natural silver 774554-001 Base enclosure caps (Included in the plastics kit): For HP ENVY 17 Notebook PC computer models 763713-001 For HP ENVY 17 Notebook PC computer models in - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 57
with backlit 763578-FL1 keyboard For use only on HP ENVY 17 Notebook PC computer models For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard 763733-001 and TouchPad For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 58
2. Remove eleven Phillips screws (1). 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 59
3. Remove eight Phillips screws (1) around the battery area, two broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have three screws in the optical drive bay (2). 4. Turn the computer right side up and carefully remove the top cover. NOTE: - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 60
● TouchPad cable (3) ● Fingerprint reader cable (4) (select models only) ● Backlit keyboard cable (5) (select models only) 6. Lift the topcover (6) to remove it from the computer. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 61
in natrual silver For HP ENVY 15 Notebook PC computer models: For use with non-Touchscreen models For use with Touchscreen models Display brackets For HP ENVY 15 Notebook PC computer models: For use with non-Touchscreen models For use with Touchscreen models For HP ENVY 17 Notebook PC computer - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 62
not illustrated) For HP ENVY 15 Notebook PC computer models For use with non-touchscreen computer models For use with touchscreen computer models For HP ENVY 17 Notebook PC computer models For the display panel. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 63
3. On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). 4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 64
5. Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the panel up (2). NOTE: Support the display panel as you are removing the screws. 6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 65
7. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. 8. If you need to remove the panel, the display cable or the webcamera, follow these - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 66
the cable from the webcamera/microphone (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable (3) to remove it. 56 Chapter 6 Removal and replacement - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 67
11. On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 68
antenna from the retaining channels (2), and lift the antenna (3). Reverse this procedure to install the display panel. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 69
HP ENVY 17 Notebook PC computer models or HP ENVY 15 Notebook PC computer models Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter for use only with HP ENVY 17 Notebook PC computer models or HP ENVY 15 Notebook PC functionality, and then contact technical support. Before removing the WLAN module, - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 70
module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 71
is only required on select models. TouchPad button board (includes cable) for use with HP ENVY 15 Notebook PC computer models TouchPad button board (includes cable) for use with HP ENVY 17 Notebook PC computer models Spare part number 763790-001 763712-001 Before removing the TouchPad button board - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 72
models only) Description Battery board for HP ENVY 17 Notebook PC Spare part number 763710-001 The battery board is for select HP ENVY 17 Notebook PC computer models. Before removing the battery these steps: 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 73
remove it. Reverse this procedure to install the optical drive connector board. Subwoofer Description Subwoofer for HP ENVY 17 Notebook PC computer models Subwoofer for HP ENVY 15 Notebook PC computer models Spare part number 763716-001 763788-001 Before removing the subwoofer, follow these steps - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 74
sides of the connector. Do not pull from the cables. Reverse this procedure to install the subwoofer. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 75
USB board Description USB board for use with HP ENVY 17 Notebook PC computer models USB board for use with HP ENVY 15 Notebook PC computer models Spare part number 763709-001 763786-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 76
for use with HP ENVY 15 Notebook PC computer models Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models (3). 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 77
(2.0-GHz, SC turbo up to 3.1-GHz), processor (1600MHz/4 MB L3, 15W) discrete memory, and the Linux Ubuntu and FreeDos operating system for HP ENVY 17 Notebook PC computer models Intel Dual Core i7-4510U (2.0-GHz, SC turbo up to 3.1-GHz), processor (1600MHz/4 MB L3, 15W) discrete memory, and the - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 78
MB 773128-601 L3 cache, 47 W) UMA memory, and the Windows 8 Professional operating system For use with HP ENVY 15 Computer models: Intel Quad Core HM87 i7-4710HQ 2.50-GHz (SC turbo up to 3.50-GHz) processor -601 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 79
Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 80
cover if you did not remove it when removing the display panel. 4. Remove the six Phillips screws (1). 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 81
Description Speaker Kit (includes left and right front speakers and cables) for HP ENVY 17 Notebook PC computer models Speaker Kit (includes left and right front speakers and cables) for HP ENVY 15 Notebook PC computer models Spare part number 763717-001 762502-001 Before removing the speakers - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 82
enclosure (see Base enclosure on page 46). 7. Remove the WLAN module (see WLAN module on page 59). 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 83
8. Remove the subwoofer (see Subwoofer on page 63). 9. Remove the system board (see System board on page 67). Remove the memory module: 1. Turn the system board over. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 84
the RTC battery on computer models. When installing the RTC battery, make sure the "+" sign faces up. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 85
board (select models only) Description Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models Spare part number 763789-001 763711-001 Before removing the Fingerprint reader board - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 86
then remove the power connector cable (4). Reverse this procedure to install the power connector cable and bracket. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 87
Fan Description Fan (with foil) Spare part number 720235-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 88
with discrete memory 19 W For use only on computer models with discrete memory 35 W For use with HP ENVY 17 Notebook PC computer models: For use only on computer models with UMA memory 19 W For use only on computer 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 89
NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Component replacement procedures 79 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 90
Power button board (includes cable) For HP ENVY 15 Notebook PC computer models Power button board (includes cable) For HP ENVY 17 Notebook PC computer models Spare part number 762496-001 Power button board. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 91
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 92
instructions hp support assistant, and then select the HP Support Assistant app. For Windows 7, select Start > Help and Support > Maintain and go to Step 3 below. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions instructions to instructions - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 93
options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers page-Provides downloads - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 94
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 95
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 87. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 96
Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature Windows settings. See Help and Support for more information. 86 Chapter 8 Windows 7 Backing up, restoring, - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 97
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 98
system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 99
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 89 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 100
Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset see Windows Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 101
screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 102
models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 103
. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 104
1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. 94 Chapter 9 Windows 8.1 Backing up, restoring, and recovering - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 105
drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 106
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 107
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 108
for HP Envy 17 Notebook PC Width for HP Envy 15 Notebook PC 41.95 cm 38.45 cm 16.5 in 15.9 in Depth for HP Envy 17 Notebook PC Depth for HP Envy 15 Notebook PC 27.9 cm 26.09 cm 10.7 in 10.3 in Height (front to back) for HP Envy 17 Notebook PC Height (front to back) for HP Envy 15 Notebook PC - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 109
43.9-cm (17.3-in), HD+ display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 60% NTSC @ CIE 1931 U.S. 17.3-in 43.9-cm (17.3-in), HD+ display specifications 99 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 110
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 111
. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 112
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 113
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 114
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 115
part numbers 22, 26 Bluetooth label 15 boot order changing 88 changing HP Recovery Manager 93 bottom 15 buttons left TouchPad 10 power 12 right TouchPad spare part numbers 22, 26, 35, 43 display assembly spare part numbers 17, 51 subcomponents 23 display back cover spare part numbers 29, 32, 35 - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 116
HP PC Hardware Diagnostics (UEFI) downloading 83 using 83 HP Recovery Manager 87, 92 correcting boot problems 93 starting 92 HP Recovery media creating 90 recovery 93 HP Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latch, battery release - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 117
87, 92 discs 91, 93 HP Recovery Manager 87, 92 media 93 supported discs 91 USB flash drive 93 using HP Recovery media 91 recovery discs 84 6, 7 serial number 15 serial number, computer 15 service labels locating 15 serviceability, product description 4 Setup Utility (BIOS), using for Windows - HP ENVY 17-k000 | HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC - Maintenance an - Page 118
system restore points 85 creating 85 T top cover removal 33 spare part numbers 17, 29, 30, 31, 34, 35 TouchPad buttons 10 touchpad board spare part numbers 33, 34 TouchPad button board removal 61 spare part number 61 TouchPad
HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
Maintenance and Service Guide