HP ENVY 17-k100 ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma
HP ENVY 17-k100 Manual
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- HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 1
HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC HP ENVY m7 Notebook PC Maintenance and Service Guide - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 794543-001 Product notice This guide describes features - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 6
vi Safety warning notice - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 7
Miscellaneous parts ...27 Sequential part number listing ...28 4 Removal and replacement procedures preliminary requirements 36 Tools required ...36 Service considerations ...36 Plastic parts ...36 Cables and connectors ...37 Drive handling ...37 Grounding guidelines ...38 Electrostatic discharge - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 8
Self-Repair parts 41 Component replacement procedures 41 Battery ...42 Optical drive ...43 6 Removal and replacement procedures for Authorized Service Provider parts 45 Component replacement procedures 45 Base enclosure ...46 Display panel ...51 WLAN module ...59 TouchPad button board ...61 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 9
What you need to know 87 Using the HP Recovery partition (select models only 87 Using HP Recovery media to recover 88 Changing the computer boot order 88 Removing the HP Recovery partition 88 9 Ubuntu Linux - Backing up, restoring, and recovering 90 Performing a system recovery ...90 Creating - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 10
x - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 11
Express Chipset Intel Lynx Point-LP PCH (integrated in MCP) Internal graphics: ● Intel HD Graphics 4600 internal graphics ● Intel HD Graphics 4400 ● Supports HD Decode, DX11, and HDMI Switchable discrete graphics: ● NVIDIA N15P-GT (GeForce GTX 850M) with 4096 MB of dedicated video memory (256Mx16 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 12
models ● 1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (TLC) ● 1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (MLC) Optical drives Fixed Serial ATA 9.5-mm tray load Supports the following optical drives: ● DVD+/-RW Double-Layer SuperMulti ● Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with HP ENVY 17 and 15 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 13
4.0 Combo Adapter non-Vpro version for use with HP ENVY 17 Notebook PC models only External memory card Internal card Ports Push-push insertion/removal Supports memory cards such as Secure Digital SD/SDHC/SDXC. ● One half-size mini-card slot for WLAN ● One 2280 M.2 slot for SSD ● HDMI version - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 14
Keyboard/pointing devices Power requirements Operating system Serviceability In Box Description Full-size keyboard HP Control Zone Trackpad Taps enabled as default Multitouch gestures enabled Support Windows Modern Trackpad Gestures Supports the following HP AC adapters: ● 45 W(4.5mm connector) ( - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 15
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 16
a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 17
Left side NOTE: Refer to the illustration in this section that most closely matches your computer. Component (1) (2) (3) (4) (5) (6) (7) Power connector Description Connects an AC adapter. AC adapter light Security cable slot NOTE: On HP ENVY 15 Notebook PC models , the security cable slot is - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 18
Component (8) (9) USB 3.0 port Memory card reader Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 19
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 20
allows you to perform additional gestures. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Textured area - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 21
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 22
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 23
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key the - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 24
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component (1) (2) (3) (4) (5) Battery lock Battery bay Battery release latch Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Vents (6) NOTE: The number of - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 25
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 26
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 27
Item Component Spare part number (1) Display assembly: For details on the display components, see Display assembly subcomponents on page 23. (2) Top cover: includes the TouchPad and keyboard. Top cover for HP ENVY 15 Notebook PC computer models: For use only on HP ENVY 15 Notebook PC - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 28
Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit keyboard 763578-001 For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit keyboard. 763578-031 For use only on HP ENVY 15 Notebook PC - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 29
Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit keyboard 763578-DB1 For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578-DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 30
Item Component Spare part number Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the United States with TouchPad and backlit keyboard 774556-001 (3) Power button board (includes cable) For HP ENVY 15 Notebook PC computer models 762496-001 For HP ENVY 17 Notebook - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 31
Item Component Spare part number For use with HP ENVY 15 Computer models: Intel Core i5-4210U 850M (1.7 GHz, SC turbo up to 2.7GHz), 1600 MHz/3 MB L3, Dual 1 5 784331-001 W for the FreeDos and Ubuntu Linux operating system Intel Core i5-4210U 850M (1.7 GHz, SC turbo up to 2.7GHz), 1600 MHz/3 MB - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 32
Item Component Spare part number 500 GB, 5400-RPM for use with HP ENVY 15 Notebook PC computer models 778188-005 Hard Drive Hardware Kit (not illustrated) For use with HP ENVY 15 Notebook PC computer models 762504-001 For use with HP ENVY 17 Notebook PC computer models 763705-001 (19) 4- - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 33
Display assembly subcomponents Item Component (1) Display back cover (includes 2 rubber screw covers): For HP ENVY 17 Notebook PC computer models: For use with non-Touchscreen models For use with Touchscreen models For use with Touchscreen models in natural silver For HP ENVY 15 Notebook PC - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 34
Item Component Spare part number For use with Touchscreen models 765356-001 (3) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch 763691-001 models (includes left and right wireless antenna cables and transceivers) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 35
Item Component For use with touchscreen computer models For HP ENVY 17 Notebook PC computer models For use with non-touchscreen computer models For use with touchscreen computer models Spare part number 763105-001 763706-001 765356-001 Display assembly subcomponents 25 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 36
Mass storage devices Item Component Spare part number (1) Optical drive: For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly: DVD+/-RW Double-Layer SuperMulti 763707-001 DVD Disc with R/W Double-Layer SuperMulti drive in natural - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 37
Miscellaneous parts Component Spare part number AC adapter: 45-W AC adapter (NPFC, RC 4, 3-wire, 4.5-mm NSlim) 741727-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP ENVY 15 Notebook PC computer models only 710414-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 38
Sequential part number listing Spare part number 675794-005 691740-001 693374-005 697917-001 701943-001 710412-001 710413-001 710414-001 710662-005 714657-001 731999-005 732001-001 741727-001 747375-005 755530-001 753076-005 755530-001 755530-011 755530-021 755530-031 755530-081 755530-111 755530- - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 39
Spare part number 755530-D61 756743-001 755530-AR1 756745-001 756753-005 762496-001 762502-001 762504-001 762507-001 Description Regulatory Model Numbers TPN-Q141 TPN-Q140 Power cord for use in India (3-pin, black, 1.0-m) √ 4-cell, 41 WHr,2.8A H Li-ion battery √ √ Power cord for use in - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 40
Spare part number 763578-001 763578-031 763578-041 763578-051 763578-061 763578-071 763578-131 763578-141 763578-151 763578-161 763578-171 763578-211 763578-251 763578-261 763578-271 763578-281 763578-291 763578-A41 763578-AB1 763578-AD1 763578-B31 Description Regulatory Model Numbers TPN-Q141 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 41
Spare part number 763578-BA1 763578-BG1 763578-DB1 763578-DH1 763578-FL1 763579-001 763580-001 763581-001 763582-001 763583-001 763590-001 763691-001 763692-001 763693-001 763694-001 763695-001 763696-001 763699-001 Description Regulatory Model Numbers TPN-Q141 TPN-Q140 Top cover for use only on - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 42
Spare part number 763703-001 763704-001 763705-001 763706-001 763707-001 763708-001 763709-001 763710-001 763711-001 763712-001 763713-001 763714-001 763715-001 763716-001 763717-001 763721-501 763721-601 763727-501 763727-601 763730-501 Description Regulatory Model Numbers TPN-Q141 TPN-Q140 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 43
Spare part number 763730-601 763733-001 763786-001 763787-001 763788-001 763789-001 763790-001 763931-001 763932-001 763933-001 763934-001 763935-001 763935-031 763935-041 763935-051 763935-061 763935-071 763935-131 763935-141 763935-171 763935-251 Description Regulatory Model Numbers TPN-Q141 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 44
Spare part number 763935-A41 763935-B31 763935-BG1 763935-DB1 763935-DH1 763935-FL1 765356-001 765785-001 765786-001 766593-001 766594-001 773128-501 773128-601 774553-001 774554-001 774556-001 776917-001 776919-001 778188-005 778190-005 778192-005 Description Regulatory Model Numbers TPN-Q141 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 45
Spare part number 786430-501 784331-001 784331-501 784331-601 Description Regulatory Model Numbers Intel Dual Core i7-4510U (2.0 GHz, SC turbo up to 3.1 GHz), processor (1600 MHz/4 MB L3, 15 W) discrete memory, and the Windows Standard operating system Intel Core i7-4510U (2.0 GHz, SC turbo up to - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 46
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 47
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 37 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 48
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 49
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 50
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 51
follow the on-screen instructions. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 14 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 52
Battery Description 4-cell, 41 WHr 2.8AH Li-ion battery 4-cell, 48 WHr 2.3AH Li-ion battery Spare part number 756743-001 756745-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 53
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive. Description Spare part number - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 54
3. Remove the optical drive from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 55
and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 56
use only on HP ENVY 15 Notebook PC computer models in Taiwan with backlit keyboard. 763578-AB1 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 57
Description Spare part number For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit keyboard 763578-AD1 For use only on HP ENVY 15 Notebook PC computer models for International with backlit keyboard 763578-B31 For use only on HP ENVY 15 Notebook PC computer models - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 58
computer face down, and remove the rubber feet (1), the two Phillips screws (2) and lift the end caps (3). 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 59
2. Remove eleven Phillips screws (1). 3. Remove eight Phillips screws (1) around the battery area, two broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have three screws in the optical drive bay (2). Component replacement procedures 49 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 60
models only) ● Backlit keyboard cable (5) (select models only) 6. Lift the topcover (6) to remove it from the computer. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 61
Display panel Component Display back cover (includes 2 rubber screw covers): For HP ENVY 17 Notebook PC computer models: For use with non-Touchscreen models For use with Touchscreen models For use with Touchscreen models in natrual silver For HP ENVY 15 Notebook PC computer models: For use with non- - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 62
the display cable (1) and disconnect the display connector (2) on the left side base of the display panel. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 63
3. On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). 4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 64
5. Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the panel up (2). NOTE: Support the display panel as you are removing the screws. 6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 65
7. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. 8. If you need to remove the panel, the display cable or the webcamera, follow these - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 66
the cable from the webcamera/microphone (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable (3) to remove it. 56 Chapter 6 Removal and replacement - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 67
11. On select models, removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 68
antenna from the retaining channels (2), and lift the antenna (3). Reverse this procedure to install the display panel. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 69
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 70
module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 71
TouchPad button board Description NOTE: Some models have the touchpad button board spared with the top cover. Removal is only required on select models. TouchPad button board (includes cable) for use with HP ENVY 15 Notebook PC computer models TouchPad button board (includes cable) for use with HP - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 72
43 for the spare part kit information.) Before removing the optical drive connector board, follow these steps: 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 73
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 74
sides of the connector. Do not pull from the cables. Reverse this procedure to install the subwoofer. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 75
USB board Description USB board for use with HP ENVY 17 Notebook PC computer models USB board for use with HP ENVY 15 Notebook PC computer models Spare part number 763709-001 763786-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 76
drive cable from the system board (1), and then tilt the hard drive (2) and lift to remove it (3). 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 77
If it is necessary to disassemble the hard drive: ▲ Remove the hard drive cable (1), and then remove the hard drive bracket (2). Reverse these procedures to reassemble and install the hard drive. System board NOTE: The system board spare part kit includes replacement thermal material. Description - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 78
the following cables if you have not already done so: ● Power connector board cable (1) ● Display cables (2), and (3) 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 79
● Speaker cable (4) 2. Disconnect the following cables if you have not already done so: ● Subwoofer cable (1) ● Optical drive cable (2) ● Hard drive cable (3) ● USB connector cable (4) Component replacement procedures 69 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 80
angle. 6. Turn the system board over and remove the solid sate drive before replacing the system board. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 81
Reverse this procedure to install the system board. Solid State Drive Description 256 GB mSATA solid-state drive MLC (not pictured) available on select models 256 GB mSATA solid-state drive TLC (not pictured) Spare part number 766593-001 766594-001 Before removing the speakers, follow these steps: - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 82
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 83
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 42), 5. Remove the optical drive (see Optical drive on page 43). 6. Remove the top cover from the base - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 84
memory module. 3. Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 85
RTC battery Description RTC battery Spare part number 697917-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 86
reader board (4) by lifting the board. Reverse this procedure to install the fingerprint reader board and cable. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 87
Power connector cable Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 720240-001 720241-001 Before removing the power connector, follow these - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 88
to the unit (2) and (3). 3. Lift the fan (4) to remove it. Reverse this procedure to install the fan. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 89
Heat sink Description For use with HP ENVY 15 Notebook PC computer models: For use only on computer models with UMA memory 19 W For use only on computer models with UMA memory 47 W For use only on computer models with discrete memory 19 W For use only on computer models with discrete memory 35 W For - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 90
NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 91
Power button board Description Power button board (includes cable) For HP ENVY 15 Notebook PC computer models Power button board (includes cable) For HP ENVY 17 Notebook PC computer models Spare part number 762496-001 763708-001 Before removing the Power button board, follow these steps: 1. Shut - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 92
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 93
device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 94
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 84 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 95
restore points and create backups of personal information. For more information and steps, see Windows Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 96
Recovery Manager. 2. Select Recovery Media Creation, and follow the on-screen instructions to continue. If you ever need to recover the system, see Recovering Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 97
HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP Recovery Manager does not automatically provide - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 98
f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 99
1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery 89 - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 100
Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP side of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 101
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 102
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 103
10 Specifications Computer specifications Metric U.S. Dimensions (non-touch) Width for HP Envy 17 Notebook PC Width for HP Envy 15 Notebook PC 41.95 cm 38.45 cm 16.5 in 15.9 in Depth for HP Envy 17 Notebook PC Depth for HP Envy 15 Notebook PC 27.9 cm 26.09 cm 10.7 in 10.3 in Height (front - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 104
43.9-cm (17.3-in), HD+ display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 105
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 106
. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 107
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 108
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 109
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 110
Index A AC adapter 7 spare part numbers 28 AC adapter, spare part numbers 27 action keys identifying 13 antenna spare part number 24, 51 Antenna Kit, spare part number 24, 51 audio, product description 3 audio-out (headphone)/audio-in (microphone) jack 6 B backups 85 for Ubuntu Linux computer - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 111
UEFI) downloading 84 using 83 HP Recovery Manager 87 correcting boot problems 88 starting 87 HP Recovery media creating 85 recovery 88 HP Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latch, battery release 14 left - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 112
6, 7 serial number 15 serial number, computer 15 service labels locating 15 serviceability, product description 4 Setup Utility (BIOS), using for number 63 spare part numbers 21, 32, 33 subwoofer, identifying 14 supported discs recovery 86 system board removal 67 spare part numbers 20, 32, - HP ENVY 17-k100 | ENVY 17 Notebook PC ENVY 15 Notebook PC ENVY m7 Notebook PC Ma - Page 113
touchpad board spare part numbers 32, 33 TouchPad button board removal 61 spare part number 61 TouchPad module spare part numbers 20 TouchPad zone, identifying 10 traveling with the computer 15 U USB 3.0 charging (powered) port, identifying 7 USB 3.0 ports, identifying 6, 8 USB board removal 65
HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
HP ENVY m7 Notebook PC
Maintenance and Service Guide