HP ENVY 17-u100 Maintenance and Service Guide

HP ENVY 17-u100 Manual

HP ENVY 17-u100 manual content summary:

  • HP ENVY 17-u100 | Maintenance and Service Guide - Page 1
    HP ENVY m7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • HP ENVY 17-u100 | Maintenance and Service Guide - Page 2
    and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    Optical drive components ...17 Miscellaneous parts ...18 4 Removal and replacement procedures preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...20 Drive handling ...20 Grounding guidelines ...21 Electrostatic discharge damage
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    TouchPad cable ...28 Memory module ...29 RTC battery ...30 Hard drive ...31 WLAN module ...33 Optical drive ...35 TouchPad ...37 Power connector cable ...39 USB board ...40 USB board cable ...42 System board ...43 Heat sink ...47 Fan ...49 Speakers ...50 Display assembly ...51 6 Using Setup Utility
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    10 Power cord set requirements ...65 Requirements for all countries ...65 Requirements for specific countries and regions 65 11 Recycling ...67 Index ...68 vii
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    viii
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    N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated video memory √ √ Support for HD decode, DX12, and high-definition multimedia √ interface (HDMI) √ √ Support for Optimus √ √ √ Support for GPU performance scaling (GPS) √ √ √ 17.3-in, 16:9 ultra wide aspect ratio
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    Sensors Accelerometer Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two built-in M.2 / PCIe WLAN antennas Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter WLAN module Compatible with MiraCast-certified
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    microphone)/audio-out (stereo headphone) combination AC Smart Pin adapter plug HDMI v1.4 supporting up to 1920×1080 @ 60 Hz RJ-45 network USB 3.0 ports (3) Market (EM/SL): Windows 10 Home Plus EM/SL Serviceability End user replaceable part: AC adapter 17-u200- 17-u100- 17-u000- 17-u299
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    or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    Component (6) AC adapter and battery light (7) Power connector Description ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the
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    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 6 Chapter 2 Getting to know your computer
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    Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 7
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    Lights Component (1) Power light (2) Mute light (3) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Button, speakers, and vent Component (1) Power button (2) Speakers (3) Vent Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button
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    Keys Component (1) (2) (3) (4) (5) (6) esc key fn key Windows key Action keys num lock key Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with the esc key. Opens the Start menu.
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    Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 11
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the
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    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components 13
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    Item (1) (2) (3) (4) (5) (6) (7) Component Spare part number Display assembly: The display assembly is spared only as an entire assembly. For use only on computer models with model numbers 17-u100 through 17-u199: ● 17.3-in, UHD, WLED, AntiGlare (3840×2160), flat-flat (4.0-mm), UWVA, eDP+PSR,
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    bridges (2) (not spared) (20) Solid-state drive: 512-GB, M2, SATA-3 solid-state drive supporting TLC 857899-001 256-GB, M2, SATA-3 solid-state drive supporting TLC 857898-001 (21) System board: Includes an nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated video
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    Item (22) (23) (24) (25) (26) (27) Component Spare part number ● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor 859291-001 (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), a hard drive connector, and a nonWindows operating system ● Equipped with an Intel Core
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    Item Component (28) Bottom cover (includes front rubber foot strip, RJ45 cover, shielding, and vents) Rubber Kit (not illustrated; includes bottom cover rubber foot strip): Optical drive components Spare part number 857829-001 905983-001 Item Component (1) DVD±RW DL SuperMulti Drive (2)
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    Miscellaneous parts Component AC adapter: 90-W HP Smart AC adapter (PFC, S-3P, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm) Adapters: HP HDMI-to-VGA adapter HP USB-Type C-to-USB 3.0 adapter Power cord for use in North America (C5
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    ● Magnetic screwdriver ● Phillips P00, P0, and P1 screwdrivers ● Torx T4 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 19
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
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    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    chapter provides removal and replacement procedures. There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Bottom cover Description Bottom cover (includes front
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    4. Remove the following screws that secure the bottom cover to the computer: (2) Four Torx5 M2.0×11.9 screws (3) Seven Torx5 M2.0×5.8 screws 5. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge areas. 6. Release the
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    Battery NOTE: The battery spare part kit includes the battery cable. Description 3-cell, 61-WHr, 5.36-WHr, Li-ion 3-cell, 41-WHr, 3.63-WHr, Li-ion Spare part number 849315-856 849314-856 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the
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    Solid-state drive Description 512-GB, M2, SATA-3 solid-state drive supporting TLC 256-GB, M2, SATA-3 solid-state drive supporting TLC Spare part number 857899-001 857898-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure
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    TouchPad cable Description TouchPad cable (includes double-sided adhesive) Spare part number 857836-001 Before removing the TouchPad cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    Memory module Description For use in models with an Intel Core i7-7500U or Intel Core i7-6500U processor 8-GB (2133, 1.2-V, DDR4) 4-GB (2133, 1.2-V, DDR4) For use in models with an Intel Core i7-8550U processor 8-GB (2400, 1.2-V, DDR4) 4-GB (2400, 1.2-V, DDR4) Spare part number 820448-857 820447-
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    RTC battery Description RTC battery Spare part number 857828-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the
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    Hard drive Description Spare part number 1-TB, 5400-rpm, SATA, 7.2-mm hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard drive cable. The hard drive rubber bracket is available using spare part number 857826-001. The hard drive cable is available
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    5. If it is necessary to replace the hard drive rubber bracket, release the left and right sides (2) of the bracket from the hard drive, and then remove the bracket (3). Reverse this procedure to reassemble and install the hard drive. 32 Chapter 5 Removal and replacement procedures
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    country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in
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    3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to
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    Optical drive NOTE: The optical drive spare part kit does not include the optical drive bezel or optical drive brackets. The optical drive bezel is available using spare part number 857832-001. The optical drive brackets are available using spare part number 857827-001. Description DVD±RW DL
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    5. Remove the optical drive brackets (2). Reverse this procedure to reassemble and install the optical drive. 36 Chapter 5 Removal and replacement procedures
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    TouchPad Description Spare part number TouchPad 857830-001 NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 857825-001. The TouchPad cable is available using spare part number 857836-001. Before
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    7. Remove the TouchPad (7). Reverse this procedure to install the TouchPad. 38 Chapter 5 Removal and replacement procedures
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    Power connector cable Description Power connector cable Spare part number 857437-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
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    USB board Description Spare part number USB board (includes USB board cable, USB board FFC cable, RJ45 jack, and 2 USB ports) for use in models 857823-001 with Intel Core i7-7500U and Intel Core i7-6500U processors NOTE: The USB board cable is also available using spare part number 857837-001.
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    3. Release the ZIF connector (1) to which the USB board FFC cable is connected, and then disconnect the USB board FFC cable from the system board. 4. Disconnect the USB board cable (2) from the system board. 5. Release the USB board cable from the routing clips (3) and channel built into the
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    USB board cable Description USB board cable USB board FFC cable Spare part number 857837-001 857833-001 Before removing the USB board cables, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    System board NOTE: The system board spare part kit includes an nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated video memory, the processor, and replacement thermal material. Description System board for use only on computer models with model numbers 17-u200 through 17
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    1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the
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    /top cover. 5. Remove the four Phillips M2.0×4.8 screws (4) that secure the plastic support bridges and the heat sink to the keyboard/top cover. 6. Remove the plastic support bridges (5). The plastic support bridges are included in the I/O Bracket Kit, spare part number 857824-001. 7. Release
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    8. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. 46 Chapter 5 Removal and replacement procedures
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    Heat sink Description Heat sink (includes replacement thermal material) Spare part number 857299-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
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    sink and the system board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is also used on the graphics subsystem component (3) and the heat sink section (4) that
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    Fan Description Fan (includes fan cable) Spare part number 862193-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the
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    Speakers Description Speakers (includes left and right speakers and cables) Spare part number 857834-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through
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    Reverse this procedure to install the speakers. Display assembly Description Spare part number Display assemblies for use only on computer models with model numbers 17-u100 through 17-u199: 17.3-in, UHD, WLED, AntiGlare (3840×2160), flat-flat (4.0-mm), UWVA, eDP+PSR, touch screen display
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    3. Disconnect the WLAN antenna cables (3) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal. 4. Remove the four Phillips M2.0×4.8 screws
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    8. Release the display hinges (2) by swinging them up and back. 9. Swing the keyboard/top cover (1) up and away from the display assembly. 10. Slide the keyboard/top cover (2) forward and separate it from the display assembly. Reverse this procedure to reassemble and install the display assembly.
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    information regarding installing and troubleshooting the file. Determining the options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - , and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP
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    operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
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    8 Specifications Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz.
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    Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device
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    , refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
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    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the recovery media. - The creation
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    app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall applications, and then follow the on-screen instructions. ● If you want to recover the can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
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    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
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    drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition
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    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
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    Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
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    11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
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    47 spare part number 16, 47 hinge cover, spare part number 14 HP PC Hardware Diagnostics (UEFI) using 56 HP Recovery Manager correcting boot problems 64 starting 63 HP Recovery media creating 60 recovery 63 HP Recovery partition recovery 63 removing 64 I I/O Bracket Kit contents 15 spare part number
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    3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 product 62 recovery discs 61, 63 HP Recovery Manager 62 media 63 starting 63 supported discs 61 system 62 USB flash drive 63 using HP Recovery media 61
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    removal 27 spare part numbers 15, 27 speakers identifying 9 removal 50 spare part number 15, 50 specifications 58 supported discs, recovery 61 system board removal 43 spare part numbers 15, 43 system recovery 62 system restore point creating 61 system restore point, creating 60 T
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HP ENVY m7 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.