HP ENVY Rove 20-k214 HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se
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- HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 1
HP ENVY Rove 20 Mobile All-in-One PC Maintenance and Service Guide - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: November 2013 First Edition: June 2013 Document Part Number: 722961-002 Product notice This guide describes - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 4
iv Safety warning notice - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 5
...18 Preliminary replacement requirements 18 Tools required ...18 Service considerations ...18 Plastic parts ...18 Cables and connectors 19 Drive handling 19 Grounding guidelines ...20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Component replacement procedures - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 6
Heat sink ...56 Display stand ...58 Wireless antenna ...58 Middle frame ...59 Power connector cable ...62 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 64 Starting Setup Utility (BIOS) ...64 Updating the BIOS ...64 Determining the BIOS version 64 Downloading a BIOS update 65 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 7
Refresh for quick and easy recovery 72 Remove everything and reinstall Windows 72 Recovering using HP Recovery Manager 73 What you need to know 73 Using the HP Recovery partition (select models only 74 Using HP Recovery media to recover 74 Changing the computer boot order 74 Removing the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 8
viii - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 9
Optical drive Audio and video Sensors Ethernet Description HP ENVY Rove 20 Mobile All-in-One PC Intel® Core® i5-4200U 1.60-GHz processor mm (.28in) thicknesses Supports Accelerometer / HDD protection Supports 750-GB and 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache Supports 750-GB and 1- - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 10
of wireless module Two WLAN antennas built into display assembly Supports Intel Smart Connect Technology 4.0 Supports Wireless Display (WiDi/WiFi direct support) Supports the Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter HP multiformat Digital Media Reader Slot with push-push technology - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 11
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 12
service provider, and a wireless router (purchased separately). (2) Internal microphones (2) Record audio, automatically filtering out the noise around you and cancelling echoes. (3) Webcam light On: The webcam is on. (4) HP in Help and Support. 4 Chapter 2 External component identification - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 13
Left side Item (1) (2) (3) (4) (5) Component Rotate button USB 3.0 ports (2) Hard drive light Power connector AC adapter light Description Rotates the orientation of the display 90 degrees. Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 14
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 15
Back Item (1) (2) (3) Component Display stand release button Display stand Vent Description Releases the display stand. Allows the display to be positioned at different angles. Enables airflow to cool internal components. NOTE: NOTE: The computer fan starts up automatically to cool internal - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 16
Top Item (1) Component Power button Bottom Item (1) Component Memory card reader Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep ● When the computer is in Hibernation, press the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 17
number of your computer is located on the back of your computer. You may need the information when you travel internationally or when you contact support. Locating the serial number, product number, and model number 9 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 18
Computer major components Item (1) (2) (3) Component Spare part number Rear cover (includes display stand release actuator) 728045-001 Bottom cover (includes 2 captive screws, secured by C-clips) 728046-001 Rubber Kit (not illustrated, includes 2 bottom cover rubber screw covers and media - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 19
Item (4) (5) (6) (7a) (7b) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Spare part number 1-TB 5400-rpm, 9.5mm hard drive 2.5-in (does not include hard drive bracket, hard 676521-005 drive connector cable, or screws) 750-GB, 5400-rpm (does not include hard drive bracket, hard drive - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 20
left and right wireless antenna cables and transceivers) 728044-001 Display panel cable 728047-001 Power connector cable 728049-001 Display assembly (20.0-inch, AG, HD; includes capacitor board cables, rotation sensor module and cable, and Windows button board and cable) 728070-001 753183-001 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 21
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) Component Cable Kit, includes: USB board ribbon cable X-axis capacitor board cable Converter board cable Converter board ribbon cable Media card reader board ribbon cable USB connector cable Webcam/microphone module cable Audio/USB board ribbon cable - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 22
Miscellaneous parts Component AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 65-W AC adapter (non-PFC S-3P, 4.5-mm) Power cord (3-pin, black, 1.83-m): For use in Argentina For use - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 23
cable, or screws): 2-GB memory module (PC3L, 12800, 1600-MHz) 4-GB memory module (PC3L, 12800, 1600-MHz) 65-W AC adapter (non-PFC S-3P, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 3-cell, 50-Wh, 4.52-Ah, Li-ion battery Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter Antenna - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 24
Spare part number 728048-001 728049-001 728050-001 728051-001 728052-001 728053-001 728054-001 728055-001 728056-001 728057-001 728058-001 728059-001 728059-031 728059-041 728059-051 728059-061 728059-071 728059-111 728059-131 728059-161 728059-171 728059-181 728059-251 728059-291 728059-BB1 728059- - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 25
board, Y-axis capacitor board, and doublesided adhesive) Media card reader board 20.0-inch, AG, HD display assembly (includes capacitor board cables, rotation pads, display stand release assembly, and X-axis capacitor board riser) 20.0-inch, AG, HD display assembly (includes capacitor board cables, - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 26
Phillips P1 screw driver ● Phillips P0 screw driver ● Phillips P00 screw driver Service considerations The following sections include some of the considerations that you must keep in only at the points designated in the maintenance instructions. 18 Chapter 4 Removal and replacement procedures - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 27
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 28
voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 29
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 30
or soldering aids ● Nonconductive foam ● Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 31
Bottom cover Description Bottom cover (includes 2 captive screws, secured by C-clips) Spare part number 728046-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 32
5. Lift up on the top edge of the bottom cover (3), and then swing it up and forward until it detaches from the computer. 6. Remove the bottom cover. After the bottom cover is removed, the internal USB connector is accessible. If it is necessary to remove or replace the wireless receiver dongle, - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 33
4. Connect the dongle (2) to the internal USB connector. Reverse this procedure to install the bottom cover. Component replacement procedures 25 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 34
Rear cover Description Rear cover (includes display stand release actuator) Spare part number 728045-001 Before removing the rear cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 35
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. These components are available in the Hard Drive Hardware Kit, spare part number 728053-001. Description 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache 750-GB, - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 36
4. Lift up on the hard drive tab (3) to remove the hard drive (4) from the hard drive bay. 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 37
memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 38
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Y-axis capacitor board Description Y-axis capacitor board (includes double-sided adhesive) Spare part number 728067-001 Before removing the Y-axis capacitor - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 39
3. Detach the Y-axis capacitor board (3) from the middle frame. (The Y-axis capacitor board is attached to the middle frame with double-sided adhesive.) 4. Remove the Y-axis capacitor board. Reverse this procedure to install the Y-axis capacitor board. RTC battery Description RTC battery (includes - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 40
2. Detach the RTC battery (2) from the middle frame. (The RTC battery is attached to the middle frame with double-sided adhesive.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. USB board NOTE: The USB board spare part kit does not include the USB board ribbon cable. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 41
Remove the USB board: 1. Release the ZIF connector (1) to which the USB board ribbon cable is attached, and then disconnect the USB board ribbon cable from the system board. 2. Detach the USB board ribbon cable (2) from the middle frame. (The USB board ribbon cable is attached to the middle frame - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 42
5. Remove the rear cover (see Rear cover on page 26). 6. Disconnect the battery cable (see Hard drive on page 27). Remove the X-axis capacitor board: 1. Remove the Phillips PM3.0×4.5 screw (1) and the two Phillips PM3.0×6.5 screws (2) that secure the cover bracket to the computer. 2. Remove the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 43
8. Remove the X-axis capacitor board (6) and cable. Reverse this procedure to install the X-axis capacitor board. Converter board NOTE: The converter board spare part kit does not include the converter board cable or converter board ribbon cable. The converter board cable and converter board ribbon - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 44
4. Release the converter board cable from the clips (4) built into the X-axis capacitor board riser. 5. Remove the two Phillips PM3.0×4.5 screws (5) that secure the converter board to the middle frame. 6. Remove the converter board (6) and cables. Reverse this procedure to install the converter - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 45
Media card reader board NOTE: The media card reader board spare part kit does not include the media card reader board ribbon cable. The media card reader board ribbon cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 46
5. Remove the media card reader board (5) and cable. Reverse this procedure to install the media card reader board. USB connector cable NOTE: The USB connector cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information. Before removing - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 47
4. Remove the USB connector cable (4). Reverse this procedure to install the USB connector cable. Speakers Description Speaker Kit (includes right speaker, left speaker/subwoofer, cables, and 3 rubber isolators) Spare part number 728075-001 Before removing the speakers, follow these steps: 1. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 48
4. Remove the right speaker (4) and cable. 5. Release the power connector cable from the clip (1) built into the left speaker/subwoofer. 6. Disconnect the left speaker/subwoofer cable (2) from the system board. 7. Release the left speaker/subwoofer cable from the clips (3) built into the middle - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 49
Display stand recess Description Display stand recess Spare part number 728058-001 Before removing the display stand recess, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 50
3. Press down on the display stand release actuator (1). (The display stand (2) releases to the open position.) 4. Disconnect the display panel cable (1) from the system board. 5. Release the display panel cable from the clips (2) built into the display stand recess. 6. Remove the eleven Phillips - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 51
Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 52
page 41). WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 53
4. Release the webcam/microphone module cable from the clips (4) built into the battery. 5. Remove the four Phillips PM3.0×6.5 screws (1) that secure the battery to the computer. 6. Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures 45 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 54
Webcam/microphone module NOTE: The webcam/microphone module spare part kit does not include the webcam/microphone module cable. The webcam/microphone module cable is included in the Cable Kit, spare part number 728048-001. See Cable Kit on page 12 for more Cable Kit information. Description Webcam/ - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 55
2. Detach and release the webcamera/microphone module (2) from the display assembly. (The webcamera/microphone module is attached to the display assembly with double-sided tape.) Reverse this procedure to install the webcam/microphone module. Audio/USB board NOTE: The audio/USB board spare part kit - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 56
Remove the audio/USB board: 1. Release the ZIF connector (1) to which the audio/USB board ribbon cable is attached, and then disconnect the audio/USB board ribbon cable from the system board. 2. Remove the four Phillips PM3.0×6.5 screws (2) that secure the audio/USB board to the middle frame and - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 57
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 58
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WLAN module. 50 Chapter 4 Removal and replacement procedures - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 59
Air flow channel Description Air flow channel Spare part number 728052-001 Before removing the air flow channel, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 60
Display panel cable Description Display panel cable Rear-facing webcam (includes cable) Spare part number 728047-001 731533-001 Before removing the display panel cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 61
Fan Description Fan (includes cable and mylar shroud) Spare part number 728050-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 62
System board NOTE: The system board spare part kit includes replacement thermal material. Description System board equipped with an Intel i5-4200U 1.60-GHz processor (turbo up to 2.60-GHz; dual core, ULV, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 63
Remove the system board: 1. Disconnect the following cables from the system board: (1) USB board ribbon cable (2) Power connector cable (3) RTC battery cable (4) Webcam/microphone module cable (5) Wireless antenna cables (6) Audio/USB board ribbon cable 2. Disconnect the following cables from the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 64
3. Remove the three Phillips PM3.0×4.5 screws (1) that secure the system board to the middle frame. 4. Remove the system board (2). Reverse this procedure to install the system board. Heat sink Description Heat sink (includes replacement thermal material) Spare part number 728051-001 Before - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 65
is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to install the heat sink. Component replacement procedures 57 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 66
Display stand Description Display stand Spare part number 728056-001 Before removing the display stand, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 67
Before removing the wireless antenna, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 68
on page 41). 18. Remove the battery (see Battery on page 44). 19. Remove the audio/USB board (see Audio/USB board on page 47). 20. Remove the air flow channel (see Air flow channel on page 51). 21. Remove the fan (see Fan on page 53). 22. Remove the system - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 69
2. Remove the middle frame (3). 3. If it is necessary to replace the capacitor board ribbon cable, turn the middle frame upside down. 4. Release both ends of the capacitor board ribbon cable from the openings (1) in the middle frame. 5. Release the capacitor board ribbon cable from the (2) the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 70
on page 41). 18. Remove the battery (see Battery on page 44). 19. Remove the audio/USB board (see Audio/USB board on page 47). 20. Remove the air flow channel (see Air flow channel on page 51). 21. Remove the fan (see Fan on page 53). 22. Remove the system - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 71
▲ Remove the power connector cable. Reverse this procedure to install the power connector cable. Component replacement procedures 63 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 72
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 73
the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 74
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 75
Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 76
°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 68 Chapter 6 Specifications - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 77
Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP diagnostics). You can also manually create a system restore point - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 78
from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 79
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point, - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 80
Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. 72 Chapter 7 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 81
General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and then follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 82
you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 83
, create HP Recovery media; see Creating HP Recovery media on page 70. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 84
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 85
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 86
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 87
part number 12, 15, 44 boot order changing HP Recovery Manager 74 bottom component 8 bottom cover removal 10 specifications 67 computer reset 72 connectors, service considerations 19 converter board removal 35 spare part grounding guidelines 20 guidelines equipment 22 grounding 20 packaging 21 - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 88
requirements 2 processors 1 product name 1 security 2 sensors 1 serviceability 2 video 1 wireless 2 product name 1 R rear cover removal 26 spare part number 10, 15, 26 recovery discs 70, 74 HP Recovery Manager 73 media 74 options 69 refresh 72 starting 74 supported discs 70 system 73 USB flash drive - HP ENVY Rove 20-k214 | HP ENVY Rove 20 Mobile All-in-One PC - Maintenance and Se - Page 89
considerations cables 19 connectors 19 plastic parts 18 serviceability, product description 2 Speaker Kit, spare part number 11, 17, 39 speakers location 4 removal 39 spare part number 11, 17, 39 specifications computer 67 hard drive 68 supported discs recovery 70 system board removal 54 spare
HP ENVY Rove 20 Mobile All-in-One PC
Maintenance and Service Guide