HP ENVY TouchSmart 15-j057cl HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15
HP ENVY TouchSmart 15-j057cl Manual
View all HP ENVY TouchSmart 15-j057cl manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ENVY TouchSmart 15-j057cl manual content summary:
- HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 1
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 4
iv Safety warning notice - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 5
software ...9 Display ...10 Buttons and speakers ...11 Keys ...12 Lights ...13 TouchPad ...14 Left side ...15 Right side ...17 Bottom ...18 3 Illustrated parts catalog 19 Service tag ...19 Computer major components 21 Display assembly subcomponents 27 Mass storage devices ...28 Miscellaneous - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 6
drive ...47 Memory module ...49 6 Removal and replacement procedures for Authorized Service Provider parts 52 Component replacement procedures 52 RTC battery ...52 Base enclosure ... Diagnostics ...101 8 Specifications ...102 Computer specifications ...102 15.6-inch display specifications 103 vi - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 7
and easy recovery 109 Remove everything and reinstall Windows 109 Recovering using HP Recovery Manager 110 What you need to know 110 Using the HP Recovery partition to recover a minimized image (select models only 111 Using HP Recovery media to recover 111 Changing the computer boot order 111 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 8
viii - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 9
1 Product description Category Product Name Processors Description HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC ● AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 10
Category Processors (continued) Chipset Description Computer models equipped with an AMD processor ● Intel® Quad Core® i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 11
AMD A8 processor) ● AMD Radeon HD 8750M + HD 8450G dual graphics with AMD discrete graphics (only on computer models equipped with an AMD A6 processor) Support for HD decode, DX11, and HDMI - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 12
2048-GB of dedicated video memory (128-MB×16 DDR3 1GHz×8PCs) Support for HD decode, DX11, and HDMI Support for GPU performance scaling Support for Optimus Support for the following display assemblies: √ √ ● 15.6-in, full high-definition (FHD), white light-emitting diode (WLED), BrightView - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 13
equipped with an AMD processor Computer models equipped with an Intel processor Two customer-accessible/upgradable √ √ memory module slots Support for DDR3L (1600-MHz) dual channel Support for 16834-MB of system RAM in the following configurations: ● 16834-MB (8192-MB×2) ● 12288-MB (8192-MB - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 14
forming, echocancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280 by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros AR9485 802.11b/g/n WiFi - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 15
Category Ports Keyboard/pointing devices Power requirements Power requirements (continued) Description ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.0 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 16
Category Security Operating system Serviceability Description Support for the following: ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) Support for the following: ● Security cable lock ● - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 17
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, select Device - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 18
Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video and takes still photographs. Swipe from the right country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 19
Buttons and speakers Item (1) Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 20
Item (2) (3) Keys Component Speakers (2) Fingerprint reader (select models only) Description Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. Item (1) (2) (3) (4) (5) (6) Component esc key fn key Windows key Action keys num lk key Integrated numeric keypad - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 21
Lights Item (1) Component Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 22
TouchPad button Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 14 Chapter - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 23
USB 3.0 devices and provide enhanced USB power performance. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Left side 15 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 24
Item (7) (8) Component Hard drive light Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 25
safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 26
(2) (3) (4) (5) (6) Component Service cover Battery bay Vents (3) Battery release latch HP Triple Bass Reflex Subwoofer Speakers (2) Description functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Holds the battery. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 27
tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) Description Product name Serial number (s/n) Function This is the product name affixed to the front of the computer. This is an alphanumeric identifier - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 28
(4) Warranty period (5) Model description Function This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 29
Computer major components Computer major components 21 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 30
.6-in, BrightView, FHD, LED, TouchScreen display assembly 720550-001 15.6-in, BrightView, HD, LED, TouchScreen display assembly 720549-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly 720552-001 15.6-in, BrightView, HD, LED, non-TouchScreen display assembly 720551-001 The - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 31
Item (5) (6a) (7) (8) (9) (10) (11) Component Spare part number For use only on computer models equipped with an Intel processor in the United Kingdom and Singapore 720244-031 For use on all computer models in the United States 720244-001 Keyboard with pointing stick for use on all computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 32
Item (12) Component Spare part number For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system 720569-001 For use only on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 33
Item (13) (14) (15) (16) (17) (18) (19) Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600MHz FSB, 6.0-MB - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 34
hard drive bracket and hard drive connector cable) Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Service cover Spare part number 709848-001 670290-001 720564-001 693374-001 691740-001 691739-001 676521-001 634250-001 683802-001 720545-001 710417 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 35
Webcam/microphone module (includes webcam/microphone module cable and 720273-001 double-sided adhesive) Display panel: 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720557-001 15.6-in, BrightView, HD, LED, non-TouchScreen display panel 720556-001 Display panel cable 720536-001 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 36
Mass storage devices Item (1) (2) (3) (4) (5) Component External DVD±RW Double-Layer with SuperMulti Drive Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5- and 7.0-mm Hard Drive Hardware Kit, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 37
(non-PFC, EM, 4.5-mm) for use only on computer models equipped with an Intel processor 714657-001 90-W HP Smart AC adapter (PFC, 4.5-mm) for use on all computer models 710413-001 90-W HP Smart AC adapter (PFC EM, 4.5-mm) for use only on computer models equipped with an 710414-001 Intel - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 38
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 39
use only on computer models equipped with an Intel processor 710415-001 120-W HP Slim AC adapter (PFC, EM, 4.5-mm) for use only on computer 1600-MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on computer models equipped - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 40
Spare part number Description 720235-001 Fan (includes cable) 720242-001 Keyboard with pointing stick for use on all computer models in the United States (includes keyboard cable and pointing stick cable) 720244-001 Keyboard with backlight for use on all computer models in the United States ( - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 41
, BrightView, HD, LED, non-TouchScreen display assembly (includes webcamera/ microphone module and wireless antenna cables) 720552-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly (includes webcamera/ microphone module and wireless antenna cables) Sequential part number listing - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 42
with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables) 720555-001 Service cover 720556-001 15.6-in, BrightView, HD, LED, non-TouchScreen display panel 720557-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720559-001 Rubber Kit (includes front - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 43
Spare part number Description 720568-601 System board for use only on computer models equipped with the Intel HM77 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement material) 720569-001 System board for use only on computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 44
Spare part number Description 723523-001 Intel Quad Core i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0MB L3 cache, 47 W; includes replacement thermal material) 723524-001 Intel Quad Core i7-4800MQ 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0MB L3 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 45
Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 37 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 46
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 47
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 48
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 49
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 50
Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 51
reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 52
the battery (see Battery on page 43). Remove the solid-state drive: 1. Loosen the Phillips PM2.0×4.0 captive screw (1) that secures the service cover to the computer. 2. Lift the rear edge of the service cover (2) and swing it up and forward until it disengages from the computer. 3. Remove the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 53
your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Component replacement procedures 45 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 54
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 55
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44). Remove the hard drive: 1. Release the zero insertion force (ZIF) connector (1) to which the hard - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 56
3. Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 57
to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 58
recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44). Remove the memory module: - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 59
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 51 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 60
unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44). Remove the RTC battery: 52 Chapter 6 Removal and replacement procedures for Authorized - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 61
NOTE: If the computer is equipped with an AMD processor, complete steps 1 through 3 to remove the RTC battery. If the computer is equipped with an Intel processor, complete step 4 to remove the RTC battery. 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 62
install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 63
Base enclosure Description Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Spare part number 720534-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 64
the following screws: (1) Two Phillips PM2.5×4.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 65
part information, see the individual removal subsections. Description 15.6-in, BrightView, FHD, LED, TouchScreen display assembly 15.6-in, BrightView, HD, LED, TouchScreen display assembly 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly 15.6-in, BrightView, HD, LED, non-TouchScreen - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 66
the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 67
5. Remove the following screws that secure the display assembly to the top cover: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge 6. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 68
sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 69
c. Remove the display bezel (4). The display bezel is available using spare part number 720535-001. 9. If it is necessary to replace the display hinge cover: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 70
The display panel is available using spare part numbers 720557-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 720556-001 (15.6-in, BrightView, HD, LED, non-TouchScreen display panel). 11 you. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 71
b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. 12. If it is necessary to - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 72
antenna cables from the clips (1) and routing channel built into the right edge of the display enclosure. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 73
b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) c. Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 74
Windows 8 Standard operating system Spare part number 720578-601 720578-501 720578-001 720577-601 720577-501 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 75
Description For use only on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows 8 Professional operating system - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 76
on page 49) ● Heat sink (see Heat sink on page 72) ● Processor (see Processor on page 77) 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 77
Remove the system board: 1. Disconnect the following cables from the system board: (1) Fingerprint reader board ribbon cable (2) Connector board cable (3) Connector board ribbon cable (4) Power connector cable (5) Display panel ribbon cable (6) Webcam/microphone module cable (7) Wireless antenna - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 78
2. Disconnect the following cables from the system board: (1) Rear speaker cable (2) Subwoofer cable (3) Front speaker cable (4) TouchPad ribbon cable (5) Keyboard ribbon cable (6) Power button board ribbon cable 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 79
3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 80
screws (2) and the three Phillips PM2.0×7.5 captive screws (3) that secure the heat sink to the system board. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 81
3. Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an Intel - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 82
, loosen the four Phillips PM2.0×11.0 captive screws (1) that secure the heat sink to the system board. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 83
included with the heat sink, processor, and system board spare part kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 84
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 85
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 86
-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 87
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 79 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 88
board ribbon cable is attached, and then disconnect the connector board ribbon cable from the system board. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 89
4. Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) 5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. 6. Lift the right side of the connector - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 90
power connector (3) from the clips and mold built into the top cover. 4. Remove the power connector cable. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 91
Reverse this procedure to install the power connector cable. Subwoofer Description Subwoofer (includes cable and 3 isolators) Spare part number 720563-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 92
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 93
Rear speakers Description Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) Spare part number 720561-001 Before removing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 94
4. Remove the rear speakers (4). NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 95
Fingerprint reader board Description Fingerprint reader board (includes bracket and cable) Spare part number 720543-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 96
47) c. Base enclosure (see Base enclosure on page 55) d. System board (see System board on page 66) 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 97
Remove the front speakers: 1. Release the front speaker cables from the clips (1) and routing channel built into the TouchPad. 2. Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover. 3. Remove the front speakers (3). NOTE: The front speakers includes four - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 98
the TouchPad: 1. Remove the two Phillips PM2.0×2.9 screws (1) that secure the TouchPad bracket to the top cover. 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 99
2. Remove the TouchPad bracket (2). 3. Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover. 4. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. NOTE: The second and third screws include two rubber washers (3). - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 100
6. Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 101
Power button board Description Power button board (includes cable) Spare part number 720553-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 102
4. Remove the power button board (4). Reverse this procedure to install the power button board. 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 103
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard with backlight (includes backlight cable): For use only on computer models equipped with an Intel processor in Belgium 720244-A41 For use only on computer models 720244- - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 104
seven Phillips PM2.0×2.9 screws (1) that secure the keyboard shield to the computer. 2. Release the ground loop tape (2). 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 105
3. Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number . 4. Partially open the computer. - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 106
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 107
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 108
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 109
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 101 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 110
8 Specifications Computer specifications Dimensions HP ENVY TouchSmart 15 Notebook PC Width Depth Height (front to rear) Weight HP ENVY 15 Notebook PC Width Depth Height (front to rear) Weight Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity ( - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 111
The device operates well within this range of temperatures. 15.6-inch display specifications Dimensions Height Width Diagonal Number of (typical) 300 nits and 200 nits (typical) 7.72 in 13.66 in 15.67 in 0.197 × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.00 W ±65° - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 112
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 104 Chapter 8 Specifications - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 113
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 114
, or system diagnostics). You can also manually create a system restore point at any , see Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 115
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 116
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point, - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 117
the HP Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. Restore and recovery 109 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 118
-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 119
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 120
drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 121
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 122
be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 123
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 124
computer major components 21 specifications 102 connector board removal 80 spare part numbers 23, 34, 35, 80 connectors, service considerations 38 D Digital Media Card Reader 15 display components 10 specifications 103 display assembly removal 57 spare part numbers 22, 33, 57 display bezel removal - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 125
description 8 optical drive precautions 38 spare part number 28, 30 P packaging guidelines 40 plastic parts, service considerations 37 pointing device, product description 7 ports HDMI 15 product description 7 USB 3.0 15, 17 power button 11 power button board removal 93 spare part number 22, 34, 93 - HP ENVY TouchSmart 15-j057cl | HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 - Page 126
part number 29, 34 security cable slot, location 15 security, product description 8 service considerations cables 38 connectors 38 plastic parts 37 service cover location 18 removal 44 spare part number 26, 34, 44 service tag 19 serviceability, product description 8 solid-state drive precautions 38
HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide