HP ENVY TouchSmart 15-j078ca HP Notebook Hard Drives & Solid State Drives
HP ENVY TouchSmart 15-j078ca Manual
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HP ENVY TouchSmart 15-j078ca manual content summary:
- HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 1
and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 2
may cause different error messages to be displayed such as "Non-system disk" or "No boot device". Software issues Some hard drive performance problems appear to mimic hard drive failure, but may actually be caused by software issues. These software issues include (but are not limited to): File - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 3
File Corruption One of the most difficult software problems to trace is file corruption, because corruption occurs very easily during routine computer handling. For example, powering off the notebook before the OS has completed - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 4
Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive & check NO for loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? YES Does the drive fail OS, Software, or other hardware problems) Page 4 - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 5
Software & Drivers download page to obtain: http://welcome.hp.com/country/us/en/support.html To launch the UEFI diagnostics, select the f2 function key when booting " website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for SSD drives - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 6
with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 7
bracket correctly. For more information, refer to the Maintenance and Service guide for your computer. HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. This support is included in all editions of HP Client Automation and HP - HP ENVY TouchSmart 15-j078ca | HP Notebook Hard Drives & Solid State Drives - Page 8
Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth
HP Notebook Hard Drives & Solid State
Drives
Identifying, Preventing, Diagnosing and
Recovering from Drive Failures
Care and Maintenance Measures
Technical White Paper
Table of contents
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures
....................................................
2
Introduction
.....................................................................................................................................
2
Symptoms of Hard Drive (HDD) Performance Issues
..............................................................................
2
Hard Drive / Solid State Drive Troubleshooting Flowchart
.....................................................................
4
Hard Drive & Solid State Drive Diagnostics
.........................................................................................
5
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI)
......................................................
5
HP 3D Drive Guard
..........................................................................................................................
5
Firmware & Product Updates
.............................................................................................................
6
Intel Matrix Storage Technology driver
...............................................................................................
6
Installing SATA drivers
......................................................................................................................
6
Care and Maintenance Measures
..........................................................................................................
7
Preparing Advanced Format HDDs for Microsoft Windows installations
..................................................
7
Hard Drive Mounting Bracket
............................................................................................................
7
HP CMI - Client Management Interface
...............................................................................................
7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7
For more information
........................................................................................................................
8