HP ENVY dv6-7227nr HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR
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- HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 1
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 4
iv Safety warning notice - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 5
13 Lights ...15 TouchPad ...16 Front ...17 Left side ...18 Right side ...19 Rear ...20 Bottom ...21 3 Illustrated parts catalog 22 Service tag ...23 Computer major components 24 Display assembly subcomponents 32 Mass storage devices ...33 Miscellaneous parts ...34 Sequential part number listing - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 6
Electrostatic discharge damage 46 Packaging and transporting guidelines 48 Component replacement procedures 50 Service tag ...50 Battery ...51 Hard drive ...52 RTC battery ...55 Memory module ...56 WLAN module ...57 Optical drive ...59 Keyboard ...61 Top cover ...66 Top - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 7
and easy recovery 112 Remove everything and reinstall Windows 113 Recovering using HP Recovery Manager 113 What you need to know 114 Using the HP Recovery partition to recover a minimized image (select models only 114 Using HP Recovery media to recover 115 Changing the computer boot order 115 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 8
viii - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 9
1 Product description Category Product Name Processors Description Computer models equipped with an AMD processor HP ENVY dv6 Notebook PC √ ● AMD® A10-4600M 3.20-GHz processor √ (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0- - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 10
Category Description Processors (continued Intel® Quad Core® i7-3840QM 2.80GHz processor (SC turbo up to 3.80GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) Intel Quad Core i7-3740QM 2.70-GHz - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 11
AMD RadeonT HD 7670M with 1024MB of dedicated video memory (64MB×16 DDR3 900-MHz×8 PCs); 128bit M2 package ● AMD RadeonT HD 7670M with 2048MB of dedicated video memory (128MB×16 DDR3 900-MHz×8 PCs); 128-bit M2 package Support HD decode, DX11, and HDMI Computer models equipped with an AMD processor - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 12
, 5Gbps); 128-bit M2 29mm×29-mm ● NVIDIAR GeForceR 650M with 2048-MB of dedicated video memory (64-MB×32 GDDR5×8 PCs, 5Gbps); 128-bit M2 29mm×29-mm Support HD decode, DX11, HDMI, and Optimus ● 15.6-in, light-emitting diode (LED), √ UWVA, full high-definition (FHD), AntiGlare (1920×1080) display - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 13
(.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5mm ● 640-GB, 5400-rpm, 9.5-mm - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 14
● Blu-ray Disc R/RW with SuperMulti Drive ● DVD±RW Double-Layer with SuperMulti Drive HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 15
-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan HP Multi-Format Digital Media Reader slot with √ push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 16
AC adapter (RC, V, 3-wire) 120-W slim AC adapter (RC, V, PFC, 3-wire) 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3wire) Supports the following batteries (battery is √ user-removable) ● 9-cell, 100-Wh, 3.0-Ah, Li-ion battery ● 6-cell, 62-Wh, 2.8-Ah - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 17
Category Description Operating system Serviceability Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 18
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 19
wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat applies to your country or region. These notices are located in Help and Support. Display 11 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 20
Buttons, speakers, and fingerprint reader (select models only) Item (1) (2) (3) Component Power button Speakers (2) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 21
Keys Item (1) (2) (3) (4) Component esc key fn key Windows logo key b key (5) Action keys (6) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 22
Item (7) Component num lock key (8) Integrated numeric keypad Description Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 23
Lights Item (1) Component Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 24
Item (4) (5) TouchPad Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Fingerprint reader light (select models only) ● White: The fingerprint was read. ● Amber: The fingerprint was not read. Item (1) (2) (3) (4) (5) Component TouchPad - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 25
Front Component Digital Media slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Front 17 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 26
Left side Item (1) Component Vent (2) External monitor port (3) HDMI port (4) RJ-45 (network) jack (5) USB 3.0 ports (2) (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack Description Enables airflow to cool internal components. NOTE: The computer fan starts up - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 27
performance. NOTE: For details about different types of USB ports, see the HP Notebook Reference Guide. Connects an optional USB device. NOTE: For details about different types of USB ports, see the HP Notebook Reference Guide. ● White: The AC adapter is connected and the battery is charged. ● Amber - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 28
Item (9) (10) Component Power connector Security cable slot Rear Component Vent Description Connects an AC adapter. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 29
fan to cycle on and off during routine operation. Provides superior bass sound. The service cover provides access to the hard drive bay, wireless compartment, and memory module compartment. module to restore computer functionality, and then contact customer support through Help and Support. Bottom 21 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 30
3 Illustrated parts catalog 22 Chapter 3 Illustrated parts catalog - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 31
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 23 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 32
Computer major components 24 Chapter 3 Illustrated parts catalog - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 33
Item (1) (2) Component Spare part number 15.6-in display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish 698958-001 15.6-in, - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 34
Item (3) (4) (5) (6) (7) (8) (9) Component Spare part number For use only on computer models equipped with an Intel processor in the Netherlands 698952-B31 For use only on computer models equipped with an Intel processor in Russia 698952-251 For use only on computer models equipped with an - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 35
Item Component Spare part number For use only on computer models equipped with the Intel 650M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory) 682174-501 For use only on computer - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 36
Item (10) Component Spare part number For use only on computer models equipped with the Intel 630M chipset, a 35W processor, a graphics subsystem with discrete video memory, and the Windows 8 Professional operating system (includes 1.0-GB of discrete video memory) 682169-601 For use only on - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 37
Item (11) (12a) (12b) (13) (14) Component Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 6.0-MB L3 cache, 35 W) Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-2670QM 2.20-GHz - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 38
Item (15) (16) (17) (18) (19) (20) Component Spare part number Power connector cable (includes bracket): For use only on computer models equipped with an AMD processor and a 90-W AC adapter 681973-001 For use only on computer models equipped with an Intel processor and a 120-W AC adapter - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 39
Intel processor 690019-001 Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan 670290-001 Service cover 682088-001 Computer major components 31 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 40
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel Webcamera/microphone module Display panel: 15.6-in, AntiGlare, FHD display panel 15.6-in, BrightView, HD display panel Display Hinge Kit (includes left and right hinges and brackets) Display panel cable: - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 41
Item (8) Component Display enclosure in aluminum finish Display Screw Kit Mass storage devices Spare part number 682047-001 682093-001 Item (1) Component Spare part number Hard drive (does not include the hard drive bracket, hard drive connector cable, or screws) For use on all computer - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 42
682084-001 682085-001 682083-001 682098-001 682099-001 Miscellaneous parts Component AC adapter: For use on all computer models: 90-W HP Smart AC adapter (PFC, 3-wire) 65-W HP Smart AC adapter (non-PFC, 3-wire) For use only on computer models equipped with an Intel processor: 120-W slim AC adapter - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 43
Component 65-W HP Smart AC adapter (RC/V, EM, 3-wire) Power cord (3-pin, black, 1.83-m): For use on all computer models: For use in Argentina For use in Australia - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 44
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use only on computer - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 45
Spare part number Description 634250-001 750-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 46
Spare part number Description 671731-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 672412-001 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 675794-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter for use on all computer models 676359-001 Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 47
SuperMulti Drive (includes bezel and bracket) 682086-001 Power button board (includes cable) 682087-001 USB board (includes cable) 682088-001 Service cover 682089-001 15.6-in, BrightView, HD display panel 682090-001 15.6-in, AntiGlare, FHD display panel 682091-001 RTC battery (includes - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 48
Spare part number Description 682170-501 System board for use only on computer models equipped with the Intel 630M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory and replacement - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 49
all computer models 693709-001 120-W slim AC adapter for use only on computer models equipped with an Intel processor (PFC, 3wire) 693710-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC/V, EM, 3-wire) 693711-001 65 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 50
AC adapter for use on all computer models (PFC, 3-wire) 693713-001 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, EM, 3-wire) 698951-001 Keyboard with backlight for use on - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 51
Spare part number Description 698952-281 Keyboard without backlight for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable) 698952-291 Keyboard without backlight for use on all computer models in Japan (includes keyboard cable) 698952-AB1 Keyboard - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 52
Spare part number Description 710988-501 System board for use only on computer models equipped with the Intel 635M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory and replacement - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 53
procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 54
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 55
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 56
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 57
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 58
hardware components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 50 Chapter - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 59
Battery Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 6-cell, 47-Wh, 2.2-Ah, Li-ion battery Spare part number 672412-001 671731-001 699468-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 60
external devices from the computer. 4. Remove the battery (see Battery on page 51). Remove the hard drive: 1. Slide the battery release latch (1) to release the service cover. 2. Slide the service cover (2) toward the front of the computer. 52 Chapter 4 Removal and replacement procedures - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 61
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM2.5×3.5 screws (2) - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 62
7. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 682063- - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 63
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover(see Hard drive on page 52). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Release the RTC - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 64
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). Remove the memory module: 1. Turn the system board upside down, with the front toward you. 2. Spread the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 65
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the . 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). Remove the WLAN module: 1. - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 66
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 67
computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). Remove the optical drive: 1. Remove secures the optical drive to the computer. 2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 68
necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 69
9. Remove the two Phillips PM2.0×3.5 screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Keyboard Description Keyboard with backlight (includes backlight cable): For use - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 70
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the service cover (see Hard drive on page 52). 62 Chapter 4 Removal and replacement procedures - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 71
Remove the keyboard: 1. Remove the Phillips PM2.5×5.5 screw (1) and the Phillips PM2.5×9.5 screw (2) that secure the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. 4. Insert a thin tool into the opening in the optical drive bay, and then press on the back of - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 72
6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard backlight cable is connected, and then disconnect the cable (2) from the system board. - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 73
9. Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures 65 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 74
Top cover Description Top cover (includes TouchPad and cable) Spare part number 708033-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 75
2. Remove the three Phillips PM2.5×5.5 screws that secure the top cover to the computer. 3. Remove the nine Phillips PM2.5×3.5 screws that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6. Release the corresponding ZIF - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 76
7. Remove the three Phillips PM2.5×5.5 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure. 9. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 77
Top speakers Description Top speakers (include speaker cables) Spare part number 682095-001 Before removing the top speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 78
4. Remove the top speakers (4). Reverse this procedure to install the top speakers. Power button board Description Power button board (includes cable) Spare part number 682086-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 79
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover double-sided tape.) 3. Remove the two Phillips PM2.0×4.0 screws (2) that secure the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 80
c. Keyboard (see Keyboard on page 61) d. Top cover (see Top cover on page 66) Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 81
TouchPad button board Description TouchPad button board (includes cable and bracket) Spare part number 682225-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 82
3. Release the TouchPad board ZIF connector (2) to which the TouchPad button board cable is connected, and then disconnect the cable from the TouchPad board. 4. Remove the two Phillips PM2.5×3.5 screws (1) that secure the TouchPad button board bracket to the top cover. 5. Lift the rear edge of the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 83
7. Remove the two Phillips PM2.5×3.5 screws (1) that secure the TouchPad button board to the top cover. 8. Remove the TouchPad button board (2). Reverse this procedure to install the TouchPad button board. Solid-state drive Description 160-GB solid-state drive for use on all computer models 32-GB - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 84
Remove the solid-state drive: 1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 85
System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 86
Description For use only on computer models equipped with the Intel 635M chipset, a 35-W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory) For use only on computer models equipped with the Intel 635M - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 87
Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 88
4. Disconnect the subwoofer cable (2) from the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Disconnect the following cables from the system board: (1) Display speakers cable (2) Top speakers passthrough cable (3) Optical drive connector cable - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 89
8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board. Component replacement procedures - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 90
11. Remove the three Phillips PM2.5×5.5 screws (1) that secure the system board to the base enclosure. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Replacement thermal material is - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 91
Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 92
3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen the seven captive Philllips screws (2) and (3) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 93
discrete memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● Thermal pads are used on the system board components (5) and the heat sink sections - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 94
an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 95
model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures 87 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 96
Processor NOTE: The processor spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 97
board (see System board on page 77) Remove the processor: 1. Turn the system board upside down, with the front toward you. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. Component replacement procedures 89 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 98
3. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. USB board Description USB board (includes cable - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 99
Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Remove the Phillips PM2.5×5.5 screw (2) that secures the USB board to the base enclosure. 3. Remove the USB board (3). Reverse this procedure to install the USB board. Subwoofer Description Subwoofer (includes - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 100
d. Top cover (see Top cover on page 66) e. USB board (see USB board on page 90) Remove the subwoofer: 1. Disconnect the subwoofer cable (1) from the bottom of the system board. 2. Disconnect the top speakers passthrough cable (2) from the system board. 3. Release the subwoofer cable (3) and the top - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 101
Power connector cable NOTE: The power connector cable spare part kit includes the bracket. Description For use only on computer models equipped with an AMD processor and a 90-W AC adapter For use only on computer models equipped with an Intel processor and a 120-W AC adapter For use only on - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 102
4. Release the power connector (5) from the clip built into the base enclosure. 5. Remove the power connector cable. Reverse this procedure to install the power connector cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 103
3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable. Display assembly NOTE: The display assembly spare part kit includes the display panel cable, 2 WLAN antenna transceivers and cables, and the webcamera/microphone module and cable. - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 104
board. 4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 105
6. Remove the display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the display bezel screw cover (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 106
c. Remove the display bezel (6). The display bezel is available using spare part number 698954-001. 8. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 107
c. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. d. Release the display panel cable from the clip built into display enclosure (1) near the left hinge area. e. Remove the display panel (2) from the display enclosure. The display panel is available using - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 108
display panel upside down on the work surface. a. Turn the display panel upside down, with the top edge toward you. b. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. c. Release the handle (2) that secures the display panel cable connector - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 109
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682105-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the hinges to the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 110
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 682096-001. 13. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 111
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 112
, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 113
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 105 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 114
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.8 cm 14.88 in Depth 24.7 cm 9.72 in Height (front to back) 2.94 to 3.25 cm 1.16 to 1.28 in Weight 2.57 kg 5.66 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W 19 V dc @ 4.74 A - 90 W - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 115
15.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 19.6 cm 7.72 in 34.7 cm 13.66 in 39.8 cm 15.67 in Up to 16 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 116
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 108 Chapter 6 Specifications - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 117
NOTE: This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP hardware-related drivers and software - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 118
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 119
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 120
through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 121
Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP hardware-related drivers and software, - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 122
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 114 Chapter - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 123
, change the computer boot order. See Changing the computer boot order on page 115. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 124
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 125
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 126
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 127
34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11 front 17 keys 13 left-side 18 lights 15 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 128
connector cable removal 94 spare part number 94 optical drive eject button 19 optical drive light 19 P packaging guidelines 48 plastic parts, service considerations 45 pointing device, product description 8 ports external monitor 18 HDMI 18 monitor 18 product description 8 USB 18, 19 power button 12 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 129
memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 - HP ENVY dv6-7227nr | HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPOR - Page 130
HP ENVY dv6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.