HP ENVY m6-ae100 User Guide

HP ENVY m6-ae100 Manual

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  • HP ENVY m6-ae100 | User Guide - Page 1
    User Guide
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only)
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    Table of contents 1 Starting right ...1 Visit the HP Apps Store ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons, speakers, and
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    ...30 Initiating and exiting Sleep and Hibernation ...30 Manually initiating and exiting Sleep 31 Manually initiating and exiting Hibernation (select products only 31 Hibernation 34 Running on AC power ...34 Troubleshooting power problems ...35 Shutting down (turning off) the computer ...35 viii
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    7 Maintaining your computer ...37 Improving performance ...37 Using Disk Defragmenter ...37 Using Disk Cleanup ...37 Using HP 3D DriveGuard (select products only 37 Identifying HP 3D DriveGuard status 38 Updating programs and drivers ...38 Cleaning your computer ...38 Cleaning procedures ...38
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    Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...56 13 Electrostatic Discharge ...57 14 Accessibility ...58 Supported assistive technologies ...58 Contacting support ...58 Index ...59 x
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    the available apps. NOTE: HP picks is available in select countries only. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. Best practices After you set up and register the computer, we recommend
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    Setup Instructions ● Overview of computer setup and features Get started app ● A broad range of how-to information and troubleshooting tips HP service center locations Safety & Comfort Guide To access this guide: 1. Type support in the taskbar search box, and then select the HP Support
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    Resource Contents Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in
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    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    to an optical disc. NOTE: For disc compatibility information, go to the Support web page. Follow the web page instructions to select your computer. Select Drivers & Downloads, and then follow the onscreen instructions. Optical drive eject button (select products only) Releases the disc tray. USB
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    -in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 6 Chapter 2 Getting to know your computer
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    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure
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    Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light
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    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad
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    Lights Component (1) (2) (3) (4) Power light Mute light Caps lock light Fingerprint reader light (select products only) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded
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    Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (2) (select products only) (3) Fingerprint reader (select products only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key,
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    the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness
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    Bottom Component (1) Vents (2) (2) Speakers (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce
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    you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay (select products only), under the service door, or on the back
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    Inserting a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Close the display. 3. Disconnect all external devices connected
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    devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 17
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    you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator
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    or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP DataPass (select products only) HP
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and
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    wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides
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    is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video
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    HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. Using video 23
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    select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these
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    : ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. Using video 25
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    Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. To open Intel WiDi: ▲ Type Intel WiDi in the taskbar search box, and then click Intel WiDi. 26 Chapter 4 Enjoying entertainment features
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    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad and touch screen
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    Two-finger scroll (TouchPad only) Use the two-finger scroll to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on
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    than those discussed in this section. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric
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    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 31. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
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    select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced
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    and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life cycles
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    power. 2. Exit Hibernation by pressing the power button. Running on AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to AC power with an approved AC
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    battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (
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    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 5 seconds. ●
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    box, and then select Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
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    notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the
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    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
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    or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using the fingerprint reader (select products only) Integrated fingerprint readers are available on
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    program of your choice in order to fully protect your computer. For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. Using firewall software Firewalls are designed to
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    on your computer should be regularly updated to correct security problems and improve software performance. CAUTION: Microsoft sends out alerts updates, select Advanced Options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. Using an optional security cable 45
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    file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you ROM date and System BIOS): 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - 46 Chapter 9 Using Setup
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    49. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with
  • HP ENVY m6-ae100 | User Guide - Page 60
    for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 50 Chapter 10 Using
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    , refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
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    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation
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    started app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the Windows recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
  • HP ENVY m6-ae100 | User Guide - Page 64
    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
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    drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition
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    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    features. NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or
  • HP ENVY m6-ae100 | User Guide - Page 69
    19 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 44
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    12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 lights AC adapter/battery 6 caps lock 10 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media
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    supported discs, recovery 52 system recovery 53 system restore point creating 52 system restore point, creating 51 T tap TouchPad and touch screen gesture 27 testing an
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User Guide