HP ENVY m6-aq000 User Guide

HP ENVY m6-aq000 Manual

Get HP ENVY m6-aq000 PDF manuals and user guides View all HP ENVY m6-aq000 manuals
Add to My Manuals
Save this manual to your list of manuals

HP ENVY m6-aq000 manual content summary:

  • HP ENVY m6-aq000 | User Guide - Page 1
    User Guide
  • HP ENVY m6-aq000 | User Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By
  • HP ENVY m6-aq000 | User Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
  • HP ENVY m6-aq000 | User Guide - Page 4
    iv Safety warning notice
  • HP ENVY m6-aq000 | User Guide - Page 5
    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
  • HP ENVY m6-aq000 | User Guide - Page 6
    vi Processor configuration setting (select products only)
  • HP ENVY m6-aq000 | User Guide - Page 7
    Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...7 Low blue light mode (select products only 7 Keyboard area ...9 TouchPad ...9 Lights ...
  • HP ENVY m6-aq000 | User Guide - Page 8
    on battery power ...31 Using HP Fast Charge (select products only 31 Displaying battery charge ...32 Finding battery information in HP Support Assistant (select products only 32 Conserving battery power ...32 Identifying low battery levels ...32 Resolving a low battery level ...33 Resolving a low
  • HP ENVY m6-aq000 | User Guide - Page 9
    Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional
  • HP ENVY m6-aq000 | User Guide - Page 10
    Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...46 Installing HP PC Hardware Diagnostics Windows 46 Using HP PC Hardware Diagnostics UEFI ...46 Starting HP PC Hardware Diagnostics UEFI 47 Downloading HP PC Hardware Diagnostics UEFI to a USB flash
  • HP ENVY m6-aq000 | User Guide - Page 11
    Kingdom ...59 Australia ...59 Worldwide ...59 Useful accessibility resources and links ...60 Organizations ...60 Educational institutions ...60 Other disability resources ...60 HP links ...60 Contacting support ...61 Index ...62 xi
  • HP ENVY m6-aq000 | User Guide - Page 12
    xii
  • HP ENVY m6-aq000 | User Guide - Page 13
    1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and
  • HP ENVY m6-aq000 | User Guide - Page 14
    features HP support For HP support, go to http://www.hp.com/support, and follow the instructions to find your product. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations
  • HP ENVY m6-aq000 | User Guide - Page 15
    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and
  • HP ENVY m6-aq000 | User Guide - Page 16
    Right side Table 2-1 Right-side components and their descriptions Component Description (1) Camera privacy switch Turns the camera off and on. NOTE: For more information, see Using the camera on page 20. (2) Vent (select products only) Enables airflow to cool internal components. NOTE: The
  • HP ENVY m6-aq000 | User Guide - Page 17
    Left side Table 2-2 Left-side components and their descriptions Component (1) Power connector Description Connects an AC adapter. (2) AC adapter and battery light (3) USB SuperSpeed port (4) Power button and power light ● White: The AC adapter is connected and the battery is fully
  • HP ENVY m6-aq000 | User Guide - Page 18
    or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled
  • HP ENVY m6-aq000 | User Guide - Page 19
    light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
  • HP ENVY m6-aq000 | User Guide - Page 20
    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 8 Chapter 2 Getting to know your computer
  • HP ENVY m6-aq000 | User Guide - Page 21
    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using
  • HP ENVY m6-aq000 | User Guide - Page 22
    Lights Table 2-5 Lights and their desriptions Component (1) Caps lock light (2) Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 Getting to know your computer
  • HP ENVY m6-aq000 | User Guide - Page 23
    Speakers and fingerprint reader Table 2-6 Speakers and fingerprint reader and their desctiptions Component Description (1) Speakers (2) Produce sound. (2) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. ▲ To use the fingerprint reader, place your
  • HP ENVY m6-aq000 | User Guide - Page 24
    Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions
  • HP ENVY m6-aq000 | User Guide - Page 25
    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Table 2-8 Action keys and their descriptions Icon Description Helps prevent side-angle
  • HP ENVY m6-aq000 | User Guide - Page 26
    to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the
  • HP ENVY m6-aq000 | User Guide - Page 27
    label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-11 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about
  • HP ENVY m6-aq000 | User Guide - Page 28
    system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or
  • HP ENVY m6-aq000 | User Guide - Page 29
    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
  • HP ENVY m6-aq000 | User Guide - Page 30
    products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile
  • HP ENVY m6-aq000 | User Guide - Page 31
    . NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If
  • HP ENVY m6-aq000 | User Guide - Page 32
    connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. You can connect wired headphones to
  • HP ENVY m6-aq000 | User Guide - Page 33
    correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting video devices using an HDMI cable (select products
  • HP ENVY m6-aq000 | User Guide - Page 34
    select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps
  • HP ENVY m6-aq000 | User Guide - Page 35
    correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only
  • HP ENVY m6-aq000 | User Guide - Page 36
    5 Navigating the screen You can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the TouchPad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a
  • HP ENVY m6-aq000 | User Guide - Page 37
    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
  • HP ENVY m6-aq000 | User Guide - Page 38
    Three-finger tap (TouchPad and Precision TouchPad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the TouchPad zone to perform the gesture. To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select
  • HP ENVY m6-aq000 | User Guide - Page 39
    Three-finger swipe (TouchPad and Precision TouchPad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
  • HP ENVY m6-aq000 | User Guide - Page 40
    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
  • HP ENVY m6-aq000 | User Guide - Page 41
    of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 30. Initiating and exiting Sleep You can initiate Sleep in
  • HP ENVY m6-aq000 | User Guide - Page 42
    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
  • HP ENVY m6-aq000 | User Guide - Page 43
    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ● If
  • HP ENVY m6-aq000 | User Guide - Page 44
    Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery
  • HP ENVY m6-aq000 | User Guide - Page 45
    charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section
  • HP ENVY m6-aq000 | User Guide - Page 46
    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you disconnect external
  • HP ENVY m6-aq000 | User Guide - Page 47
    run more efficiently. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
  • HP ENVY m6-aq000 | User Guide - Page 48
    when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the
  • HP ENVY m6-aq000 | User Guide - Page 49
    CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol
  • HP ENVY m6-aq000 | User Guide - Page 50
    applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. ● If you are traveling internationally, follow these suggestions: - Check the computer-related customs regulations for each country or region on your itinerary. - Check the
  • HP ENVY m6-aq000 | User Guide - Page 51
    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the
  • HP ENVY m6-aq000 | User Guide - Page 52
    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
  • HP ENVY m6-aq000 | User Guide - Page 53
    , select Add. 3. Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select
  • HP ENVY m6-aq000 | User Guide - Page 54
    on your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out alerts updates, select Advanced options, and then follow the on-screen instructions. Using HP Device as a Service (select products only) HP DaaS is a cloud-based
  • HP ENVY m6-aq000 | User Guide - Page 55
    contains information regarding installing and troubleshooting the file. Determining the BIOS options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or instructions. ● In Windows, press CTRL+Alt+S. Starting Setup Utility (BIOS) 43
  • HP ENVY m6-aq000 | User Guide - Page 56
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ENVY m6-aq000 | User Guide - Page 57
    Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. b. Select Troubleshooting - screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP
  • HP ENVY m6-aq000 | User Guide - Page 58
    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
  • HP ENVY m6-aq000 | User Guide - Page 59
    The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics
  • HP ENVY m6-aq000 | User Guide - Page 60
    1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC
  • HP ENVY m6-aq000 | User Guide - Page 61
    ● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the
  • HP ENVY m6-aq000 | User Guide - Page 62
    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." 50 Chapter 11 Backing up, restoring, and recovering
  • HP ENVY m6-aq000 | User Guide - Page 63
    only) on page 50. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the
  • HP ENVY m6-aq000 | User Guide - Page 64
    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
  • HP ENVY m6-aq000 | User Guide - Page 65
    Operating environment Table 12-2 Operating environment specifications Factor Metric Temperature Operating 5°C to 35°C Nonoperating -20°C to 60°C Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m
  • HP ENVY m6-aq000 | User Guide - Page 66
    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ENVY m6-aq000 | User Guide - Page 67
    seven key objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and their implementation improve assistive technology relevant to our products and services. ● Support and contribute to industry standards and guidelines for accessibility
  • HP ENVY m6-aq000 | User Guide - Page 68
    joined to participate with other organizations to advance the field of accessibility. This commitment supports our company's accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong
  • HP ENVY m6-aq000 | User Guide - Page 69
    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
  • HP ENVY m6-aq000 | User Guide - Page 70
    FCC and documented as 47 CFR Part 14 and Part 79. ● FCC Guide on the CVAA Other U.S. legislation and initiatives ● Americans with Disabilities Act ( organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has
  • HP ENVY m6-aq000 | User Guide - Page 71
    teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain." ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further
  • HP ENVY m6-aq000 | User Guide - Page 72
    (Americans with Disabilities Act) Technical Assistance Program ● Business & Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable ● U.S. Department of Justice - A Guide to disability rights Laws HP links Our contact webform HP comfort and safety
  • HP ENVY m6-aq000 | User Guide - Page 73
    (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to
  • HP ENVY m6-aq000 | User Guide - Page 74
    network 16 connecting to a WLAN 17 connecting to LAN 19 connectors power 5 corporate WLAN connection 17 critical battery level 32 customer support, accessibility 61 D data transfer 23 Disk Cleanup software 35 Disk Defragmenter software 35 display components 7 E electrostatic discharge 54 esc key
  • HP ENVY m6-aq000 | User Guide - Page 75
    Windows downloading 45 installing 46 using 45 HP Recovery Manager correcting boot problems 51 HP Recovery media recovery 51 HP resources 2 HP Touchpoint 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 5 lights AC
  • HP ENVY m6-aq000 | User Guide - Page 76
    right side components 4 S screen brightness action keys 13 Section 508 accessibility standards 57, 58 security cable, installing 42 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
User Guide