HP ENVY m7 Maintenance and Service Guide

HP ENVY m7 Manual

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  • HP ENVY m7 | Maintenance and Service Guide - Page 1
    HP ENVY m7 Notebook PC (model numbers used 17-u000 through 17-u099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • HP ENVY m7 | Maintenance and Service Guide - Page 2
    and/or other countries. SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some features may not be for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be
  • HP ENVY m7 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    Optical drive components ...17 Miscellaneous parts ...18 4 Removal and replacement procedures preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...20 Drive handling ...20 Grounding guidelines ...21 Electrostatic discharge damage
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    Solid-state drive ...27 TouchPad cable ...28 Memory module ...29 RTC battery ...30 Hard drive ...31 WLAN module ...32 Optical drive ...34 TouchPad ...35 Power connector cable ...36 USB board ...37 USB board cable ...40 System board ...41 Heat sink ...44 Fan ...46 Speakers ...47 Display assembly ...
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    10 Power cord set requirements ...63 Requirements for all countries ...63 Requirements for specific countries and regions 63 11 Recycling ...65 Index ...66 vii
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    viii
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    TouchScreen display assembly; 16:9 ultra wide aspect ratio, typical brightness: 300 nits; TouchScreen, MultiTouch-enabled Two memory slots, non-accessible Support for DDR4-2133 Dual Channel Support for up to 16-GB maximum on-board system memory ● 16384 MB (8192 MB × 2) ● 12288 MB (8192 MB + 4096 MB
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    -Secure Digital (SD™) media reader slot ● Audio-in (mono microphone)/audio-out (stereo headphone) combination ● AC Smart Pin adapter plug ● HDMI v1.4 supporting up to 1920×1080 @ 60 Hz ● RJ-45 network ● USB 3.0 ports (3) ● USB 3.0 port Type-C Full-sized, backlit, island-style, keyboard with numeric
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    Category Operating system (continued) Serviceability Description For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML For Emerging Market (EM/SL): ● Windows 10 Home EM/
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    2 External component identification Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 5
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    Button, speakers, and vent Item (1) Component Power button (2) Speakers (3) Vent 6 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the
  • HP ENVY m7 | Maintenance and Service Guide - Page 15
    Item Component Keys Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Item (1) Component esc key (2) fn key (3) Windows key (4) Action keys (5) num
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    Lights Item (1) Component Power light (2) Mute light (3) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
  • HP ENVY m7 | Maintenance and Service Guide - Page 17
    TouchPad Item (1) Component TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse.
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    optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box. Releases the optical disc drive tray. 10 Chapter 2 External component identification
  • HP ENVY m7 | Maintenance and Service Guide - Page 19
    headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers
  • HP ENVY m7 | Maintenance and Service Guide - Page 20
    Item (6) Component AC adapter and battery light (continued) (7) Power connector Bottom Description ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not
  • HP ENVY m7 | Maintenance and Service Guide - Page 21
    improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, warranty information, and model number
  • HP ENVY m7 | Maintenance and Service Guide - Page 22
    Computer major components 14 Chapter 3 Illustrated parts catalog
  • HP ENVY m7 | Maintenance and Service Guide - Page 23
    . (17) Hard drive cable (includes double-sided adhesive) 857835-001 (18) Hard drive rubber bracket 857826-001 I/O Bracket Kit, includes: 857824-001 (19) System board support bridges (2) (20) Solid-state drive: 512-GB, M2, SATA-3 solid-state drive
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    Item (21) (22) (23) (24) (25) (26) (27) (28) Component Spare part number 256-GB, M2, SATA-3 solid-state drive supporting TLC 857898-001 System board: Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0MB
  • HP ENVY m7 | Maintenance and Service Guide - Page 25
    Optical drive components Item Component (1) DVD±RW DL SuperMulti Drive (2) Optical drive bezel (3) Optical drive brackets (3) Spare part number 857903-001 857832-001 857827-001 Optical drive components 17
  • HP ENVY m7 | Maintenance and Service Guide - Page 26
    Miscellaneous parts Component AC adapter: 90-W HP Smart AC adapter (PFC, S-3P, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm) Adapter: HP duck head adapter for use in in North America HP HDMI-to-VGA adapter HP USB-Type C-to-USB 3.0
  • HP ENVY m7 | Maintenance and Service Guide - Page 27
    ● Magnetic screwdriver ● Phillips P00, P0, and P1 screwdrivers ● Torx T4 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 19
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
  • HP ENVY m7 | Maintenance and Service Guide - Page 29
    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough
  • HP ENVY m7 | Maintenance and Service Guide - Page 30
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP ENVY m7 | Maintenance and Service Guide - Page 31
    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
  • HP ENVY m7 | Maintenance and Service Guide - Page 32
    chapter provides removal and replacement procedures. There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Bottom cover Description Bottom cover (includes front
  • HP ENVY m7 | Maintenance and Service Guide - Page 33
    4. Remove the following screws that secure the bottom cover to the computer: (2) Four Torx5 M2.0×11.9 screws (3) Seven Torx5 M2.0×5.8 screws 5. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge areas. 6. Release the
  • HP ENVY m7 | Maintenance and Service Guide - Page 34
    Battery NOTE: The battery spare part kit includes the battery cable. Description 3-cell, 61-WHr, 5.36-WHr, Li-ion 3-cell, 41-WHr, 3.63-WHr, Li-ion Spare part number 849315-856 849314-856 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the
  • HP ENVY m7 | Maintenance and Service Guide - Page 35
    Solid-state drive Description 512-GB, M2, SATA-3 solid-state drive supporting TLC 256-GB, M2, SATA-3 solid-state drive supporting TLC Spare part number 857899-001 857898-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure
  • HP ENVY m7 | Maintenance and Service Guide - Page 36
    TouchPad cable Description TouchPad cable (includes double-sided adhesive) Spare part number 857836-001 Before removing the TouchPad cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
  • HP ENVY m7 | Maintenance and Service Guide - Page 37
    Memory module Description 8-GB (2133, 1.2-V, DDR4) 4-GB (2133, 1.2-V, DDR4) Spare part number 820448-857 820447-857 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
  • HP ENVY m7 | Maintenance and Service Guide - Page 38
    RTC battery Description RTC battery Spare part number 857828-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the
  • HP ENVY m7 | Maintenance and Service Guide - Page 39
    Hard drive Description Spare part number 1-TB, 5400-rpm, SATA, 7.2-mm hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard drive cable. The hard drive rubber bracket is available using spare part number 857826-001. The hard drive cable is available
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    country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in
  • HP ENVY m7 | Maintenance and Service Guide - Page 41
    NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal. 2. Remove the Phillips M2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) 3. Remove
  • HP ENVY m7 | Maintenance and Service Guide - Page 42
    Optical drive NOTE: The optical drive spare part kit does not include the optical drive bezel or optical drive brackets. The optical drive bezel is available using spare part number 857832-001. The optical drive brackets are available using spare part number 857827-001. Description DVD±RW DL
  • HP ENVY m7 | Maintenance and Service Guide - Page 43
    5. Remove the optical drive brackets (2). Reverse this procedure to reassemble and install the optical drive. TouchPad Description Spare part number TouchPad 857830-001 NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available
  • HP ENVY m7 | Maintenance and Service Guide - Page 44
    5. Remove the four Phillips M2.0×3.0 screws (5) that secure the TouchPad and TouchPad bracket to the keyboard/top cover. 6. Remove the TouchPad bracket (6). The TouchPad bracket is available using spare part number 857825-001. 7. Remove the TouchPad (7). Reverse this procedure to install the
  • HP ENVY m7 | Maintenance and Service Guide - Page 45
    3. Disconnect the power connector cable (3) from the system board. 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. USB board Description Spare part number USB board (includes USB board cable, USB board FFC cable, RJ45 jack, and 2 USB ports)
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    2. Remove the USB board bracket (3). 3. Release the ZIF connector (1) to which the USB board FFC cable is connected, and then disconnect the USB board FFC cable from the system board. 4. Disconnect the USB board cable (2) from the system board. 5. Release the USB board cable from the routing clips
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    7. Remove the USB board (6). Reverse this procedure to install the USB board. Component replacement procedures 39
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    USB board cable Description USB board cable USB board FFC cable Spare part number 857837-001 857833-001 Before removing the USB board cables, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    System board NOTE: The system board spare part kit is equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated video memory, and replacement
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    the two Phillips M2.0×3.8 screws (3) that secure the system board to the keyboard/top cover. 5. Remove the four Phillips M2.0×4.8 screws (4) that secure the plastic support bridges and the heat sink to the keyboard/top cover. 42 Chapter 5 Removal and replacement procedures
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    6. Remove the plastic support bridges (5). The plastic support bridges are included in the I/O Bracket Kit, spare part number 857824-001. 7. Release the system board (1) by lifting the right side and swinging it up
  • HP ENVY m7 | Maintenance and Service Guide - Page 52
    Heat sink Description Heat sink (includes replacement thermal material) Spare part number 857299-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
  • HP ENVY m7 | Maintenance and Service Guide - Page 53
    sink and the system board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is also used on the graphics subsystem component (3) and the heat sink section (4) that
  • HP ENVY m7 | Maintenance and Service Guide - Page 54
    Fan Description Fan (includes fan cable) Spare part number 862193-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the
  • HP ENVY m7 | Maintenance and Service Guide - Page 55
    Speakers Description Speakers (includes left and right speakers and cables) Spare part number 857834-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through
  • HP ENVY m7 | Maintenance and Service Guide - Page 56
    Reverse this procedure to install the speakers. Display assembly Description 17.3-in, UHD, WLED, AntiGlare (3840×2160), uslim-flat (2.68-mm), UWVA, eDP+PSR TouchScreen display assembly equipped with HDC and webcam 17.3-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.0-mm), UWVA, eDP TouchScreen
  • HP ENVY m7 | Maintenance and Service Guide - Page 57
    5. Remove the power connector cable bracket (3). 6. Remove the USB board bracket (4). 7. Remove the 13 Phillips M2.5×6.7 screws (1) that secure the display assembly to the keyboard/top cover. 8. Release the display hinges (2) by swinging them up and back. 9. Swing the keyboard/top cover (1) up and
  • HP ENVY m7 | Maintenance and Service Guide - Page 58
    10. Slide the keyboard/top cover (2) forward and separate it from the display assembly. Reverse this procedure to reassemble and install the display assembly. 50 Chapter 5 Removal and replacement procedures
  • HP ENVY m7 | Maintenance and Service Guide - Page 59
    information regarding installing and troubleshooting the file. Determining the options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a
  • HP ENVY m7 | Maintenance and Service Guide - Page 60
    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ENVY m7 | Maintenance and Service Guide - Page 61
    This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP
  • HP ENVY m7 | Maintenance and Service Guide - Page 62
    now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 54 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
  • HP ENVY m7 | Maintenance and Service Guide - Page 63
    8 Specifications Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz.
  • HP ENVY m7 | Maintenance and Service Guide - Page 64
    Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device
  • HP ENVY m7 | Maintenance and Service Guide - Page 65
    , refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
  • HP ENVY m7 | Maintenance and Service Guide - Page 66
    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation
  • HP ENVY m7 | Maintenance and Service Guide - Page 67
    started app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the Windows recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
  • HP ENVY m7 | Maintenance and Service Guide - Page 68
    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
  • HP ENVY m7 | Maintenance and Service Guide - Page 69
    down the Windows button; then select f9. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Restore and recovery 61
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    ; see Creating HP Recovery media (select products only) on page 57. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery
  • HP ENVY m7 | Maintenance and Service Guide - Page 71
    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP ENVY m7 | Maintenance and Service Guide - Page 72
    Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
  • HP ENVY m7 | Maintenance and Service Guide - Page 73
    11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
  • HP ENVY m7 | Maintenance and Service Guide - Page 74
    44 spare part number 16, 44 hinge cover, spare part number 15 HP PC Hardware Diagnostics (UEFI) using 53 HP Recovery Manager correcting boot problems 61 starting 60 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 60 removing 62 I I/O Bracket Kit contents 15 spare part number
  • HP ENVY m7 | Maintenance and Service Guide - Page 75
    2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1, 2 wireless 2 product name 1 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP
  • HP ENVY m7 | Maintenance and Service Guide - Page 76
    removal 27 spare part numbers 15, 27 speaker components 6 speakers location 6 removal 47 spare part number 15, 47 specifications 55 supported discs, recovery 58 system board removal 41 spare part numbers 16, 41 system recovery 59 system restore point creating 58 system restore point, creating 57 T
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HP ENVY m7 Notebook PC (model numbers
used 17-u000 through 17-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.