HP ENVY x2 CTO 11t-g000 HP Envy x2 Maintenance and Service Guide IMPORTANT! Th
HP ENVY x2 CTO 11t-g000 Manual
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- HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 1
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 4
iv Safety warning notice - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 5
17 Sequential part number listing ...19 4 Removal and replacement procedures ...23 Preliminary replacement requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors 23 Drive handling 24 Grounding guidelines ...24 Electrostatic discharge damage 24 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 6
Multimedia board ...33 Hinge assembly removal 34 Top cover with keyboard (includes) TouchPad module 35 System board ...37 Tablet parts ...38 Display panel assembly and Battery 40 System board ...46 Touch screen connector board 49 Display bezel ...49 Webcam assembly (front 51 Audio/micro SD - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 7
Using the HP Recovery partition to recover a minimized image (select models only) ...71 Changing the boot order 72 Removing the HP Recovery partition 72 8 Power cord set requirements ...73 Requirements for all countries ...73 Requirements for specific countries and regions 73 9 Recycling ...75 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 8
viii - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 9
) with LED flash and auto focus. Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports the following WLAN formats: ● Broadcom 4330 802.11 a/b/g/n+ Bluetooth 4.0 combo w/* 2 Antennas Push-push insertion/removal HP Multi-Format Digital Media Reader - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 10
Category Ports Keyboard Power requirements Operating system Serviceability Description Tablet ● Docking connector (Power/USB). Supports charging, audio-out, and video out. ● Mic-in (combo) ● Audio-out (stereo headphone). Beats supported NOTE: Stand-alone microphones and headphones with separate - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 11
2 External component identification Tablet edge components Tablet edge components 3 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 12
type power, select Settings, and then select Power options, or see the User Guide. - or - To learn more about your power settings, on the Start screen . ● To decrease speaker volume, press the - edge of the button. Supports micro SD cards. Align and attach the tablet to the keyboard dock. Connects - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 13
. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). NOTE: Stand-alone microphones and headphones with separate microphone jacks are not - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 14
Display Component (1) WLAN antennas (2)* (2) Internal microphones (2) (3) Webcam (front) (4) Webcam light (front) (5) Ambient light sensor (6) Speakers (2) (7) Windows® logo button Description Send and receive wireless signals. Record audio, automatically filtering out the noise around you and - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 15
Component Description (8) Near Field Communication (NFC) With HP TouchZone, you can wirelessly connect, communicate and transfer antenna data/info to and from your Near Field Communication (NFC)-compatible devices. *The antennas are not visible from the outside of the computer. For optimal - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 16
Keyboard dock Top Component (1) (2) (3) TouchPad Alignment posts Release latch Docking connector Description Align and attach the tablet to the keyboard dock. Releases the tablet. To release the tablet, slide the release latch to the left. Connects the tablet to the keyboard dock. Component (1) - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 17
Component (2) TouchPad zone (3) Left TouchPad button (4) Right TouchPad button Lights Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse. - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 18
Keys Component (1) esc key (2) fn (3) Windows button (4) b key (5) Action keys Right side Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Returns you to the Start screen from an - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 19
Component (1) Digital Media Slot (2) USB 2.0 port (3) Power connector Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 20
NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). NOTE: Stand-alone microphones and headphones with separate microphone jacks are not - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 21
Releasing the tablet from the keyboard dock To release the tablet from the keyboard dock, follow these steps: 1. Slide the release latch on the keyboard dock to the left (1). 2. Lift and remove the tablet (2). Keyboard dock 13 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 22
is located on the bottom edge of the tablet. You may need the information when traveling internationally or when you contact support: Item (1) Description ● Serial number ● Product number ● Warranty period ● Regulatory and wireless certification information Using Windows, briefly press the fn+esc - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 23
Computer major components Item Component (1) Touch screen (with cables) Spare part number 702353-001 Computer major components 15 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 24
Item Component (2) Display panel (3) Display panel cable (4) NFC antenna (5) System board (includes keyboard cable): 64 (GB) 64 (GB) W8 Standard 64 (GB) W8 Pro 128 (GB) 128 (GB) W8 Standard 128 (GB) W8 Pro (6) TouchScreen connector board (with cable) (7) Battery (with cable) 2- - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 25
Keyboard dock parts Item (1) Component Top cover/keyboard Top cover with keyboard for use in the United States Top cover with keyboard for use in the United Kingdom and Singapore Top cover with keyboard for use in Germany Top cover with keyboard for use in France Top cover with keyboard for use in - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 26
Item (2) (3) (4) (5) (6) (7) (8) (9) Component Top cover with keyboard for use in Turkey Top cover with keyboard for use in Greece Top cover with keyboard for use in Latin America Top cover with keyboard for use in Saudi Arabia Top cover with keyboard for use in Russia Top cover with keyboard for - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 27
Sequential part number listing Spare part number 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-D61 539614-001 694501-001 694502-001 701943-001 702347-001 702348-001 702349-001 702350-001 702351-001 702352- - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 28
Spare part number 702352-171 702352-251 702352-A41 702352-B31 702352-BG1 702352-DB1 702352-DH1 702353-001 702354-001 702355-001 702355-011 702355-161 702355-281 702355-371 702355-AA1 702355-AB1 702355-AC1 702355-D11 702355-D61 702356-001 702357-001 702358-001 702359-001 702360-001 702361-001 702362- - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 29
Spare part number 702366-601 702367-001 702368-001 702369-001 702369-031 702369-041 702369-051 702369-061 702369-071 702369-131 702369-141 702369-151 702369-161 702369-171 702369-251 702369-281 702369-291 702369-A41 702369-AB1 702369-AD1 702369-B31 702369-BG1 702369-DB1 702369-DH1 704926-001 708757- - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 30
Spare part number 708758-AA1 708758-AB1 708758-AC1 708758-D11 708758-D61 708759-001 708759-501 708759-601 709997-001 709998-001 710884-001 710885-001 714656-001 716825-011 716825-D61 716826-011 716826-D61 Description 11.6-in, HD, Anti-Glare WLED display panel for use with 128-GB units in People's - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 31
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 32
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 33
Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 34
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 35
This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Dock components The following sections describe the - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 36
Base enclosure Description Base enclosure (Black) Rubber feet Spare part number 702349-001 702363-001 Before disassembling the keyboard dock, follow these steps: 1. Shut down the keyboard dock. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 37
4. Separate and release the bottom enclosure (1), and then remove the bottom enclosure (2). Battery Description 2-cell, 25WHr 3.38AH Li-ion battery (Tablet) 2-cell, 21WHr 2.86AH Li-ion battery (Keyboard dock) Spare part number 694501-001 694502-001 Before removing the battery, follow these steps: - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 38
3. Remove the battery (3). 30 Chapter 4 Removal and replacement procedures - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 39
Digital media card reader board Description Digital media card reader Spare part number 702359-001 Before removing the digital media card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 40
USB/Power Connector board Description USB/Power Connector board Spare part number 702360-001 Before removing the USB/Power connector board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 41
Multimedia board Description Multimedia board Spare part number 702361-001 Before removing the multimedia board (which includes USB, Audio, and HDMI connectors), follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 42
Hinge assembly removal Description Hinge assembly Spare part number 702354-001 Before removing the hinge, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 43
Top cover with keyboard (includes) TouchPad module Description TouchPad board (includes cable) Top cover with keyboard for use in the United States Top cover with keyboard for use in the United Kingdom and Singapore Top cover with keyboard for use in Germany Top cover with keyboard for use in France - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 44
Remove the TouchPad button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2. Disconnect the TouchPad cable (1) and release the metal tape (2). 3. Remove the two Phillips PM screws, and then remove the TouchPad tab. 4. Remove the TouchPad. Reverse this procedure to - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 45
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with 64-GB devices 702366-001 For use only with W8 Standard computer models equipped with 64-GB devices 702366-501 For use only - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 46
2. Remove the 5 Phillips PM 2.0x3.0 screws (1). 3. Remove the system board (2). Reverse this procedure to install the system board. Tablet parts The following sections show the removal and replacement procedures for the tablet parts. 38 Chapter 4 Removal and replacement procedures - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 47
NOTE: Any time the internal tablet components are repaired, the display bezel should be replaced. Component replacement procedures 39 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 48
Display panel assembly and Battery NOTE: When disassembling or assembling the display panel, it is necessary to operate in a clean environment such as a clean room or clean work table. Description Spare part number 2-cell 25WHr 3.38 AH Li-ion battery 694501-001 11.6-in, HD, Anti-Glare WLED - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 49
Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 50
5. Release the touch screen. NOTE: Be careful not to scratch the screen. 6. Remove the 5 2x3-mm screws securing the panel to the display assembly (2 on the top edge, 1 on the right side, and 2 on the left side). 42 Chapter 4 Removal and replacement procedures - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 51
7. Lift up on the top edge of the display. NOTE: Support the display panel as you are removing the screws. 8. Locate the NFC antenna connector (1), disconnect the NFC antenna cable (2), and then remove the NFC antenna (3). Component replacement procedures 43 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 52
cable (1), remove the 4 screws that secure the battery (2), and then remove the tablet battery (3). 10. Release the display panel cable support strip (1), release the display panel cable tape (2), and then disconnect the display panel cable (3). 44 Chapter 4 Removal and replacement procedures - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 53
11. Clear the routing channel and clips (4), and then remove the display panel (5). 12. Locate the display panel cable support strip (1), release the display panel cable tape (2), and then disconnect the display panel cable (3). Component replacement procedures 45 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 54
13. Lift up on the right side of the screen. From the left side, locate the 2 connectors (1), and then release the connectors (2). Remove the touch screen (3) Reverse this procedure to install the display panel. System board Component Spare part number System board for use only with 128-GB - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 55
2. Disconnect the webcam light board cable (4), the power button board cable (5), and then disconnect the right speaker cable (6). 3. Disconnect the volume control button board cable (1), the micro Digital Media Card Reader board cable (2), and then disconnect the left speaker cable (3). Component - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 56
4. Disconnect the stabilizer module cable (4), disconnect the docking connector board cable (5), and then disconnect the touch screen connector board cable (6). 5. Remove the five screws securing the system board (1), and then remove the system board (2). Reverse this procedure to install the system - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 57
Touch screen connector board Description Touch screen connector board Spare part number 702351-001 Before removing the touch screen connector board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 58
Before removing the display bezel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 59
5. Remove the ten screws securing the display bezel. 6. Release the bezel's bottom edge (1), release the left and right edges (2), release the top edge (3), and remove the display bezel (4). Reverse this procedure to install the display bezel. Webcam assembly (front) Description Webcam assembly - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 60
5. Remove the base enclosure (see Base enclosure on page 28). 6. Remove the display bezel (see Display bezel on page 49). Remove the front webcam assembly: 1. Remove the 2 screws securing the webcam LED board (1) to the display bezel, and then remove the webcam LED board (2). 52 Chapter 4 Removal - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 61
2. Remove the from webcam. 3. Remove the screw securing the microphone board (1), and then remove the board (2). Component replacement procedures 53 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 62
4. Locate the volume control button board connector (1), and then disconnect the volume control button board cable (2). Remove the two screws securing the volume control button board (3), and then remove the volume control button board (4). 5. Remove the rear cam. 54 Chapter 4 Removal and - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 63
Audio/micro SD digital media card reader/touch screen board Description Spare part number Audio/micro SD digital media card reader/touch screen board 702357-001 Before removing the Audio/micro SD digital media card reader/touch screen board, follow these steps: 1. Shut down the computer. If you - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 64
USB/Power button board Description USB/Power button board Spare part number 689944-001 Before removing the USB/Power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 65
5. Disconnect the vibration module cable from the system board (1), release the vibration module cable from the routing clips (2), and then remove the vibration module and cable (3). Speakers Description Speakers Spare part number 702365-001 1. Shut down the computer. If you are unsure whether - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 66
3. Remove the Phillips PM screw securing the speaker to the system board (3), and then remove the speakers (4). Micro SD digital media board Description Micro SD digital media board Spare part number 702357-001 Before removing the micro SD digital media reader card, follow these steps: 1. Shut - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 67
Remove the top cover from the display: 1. To remove the micro SD digital media card, locate the micro SD digital media board cable (1), and then disconnect the cable (2). 2. Locate the micro SD digital media board release points (3), remove the 2 screws (4), and then remove the board (5). Power - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 68
4. To remove power button board , disconnect the power button board cable (1), and then remove the cable (2). 60 Chapter 4 Removal and replacement procedures - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 69
operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 70
choose one of the following methods: ● To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 71
Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit , which contains information regarding installing and troubleshooting the file. Using Setup Utility 63 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 72
, or disconnect any device, cable, or cord. 1. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 73
the installation by following the on-screen instructions. NOTE: After a message on the screen test repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 74
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 75
Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 200:1 (typical) 200 nits (typical) 0.197 mm × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 76
and recovering your system NOTE: This guide describes an overview of backing up, scanning, or system diagnostics). You can also manually create a system restore point at any , access HP Support Assistant. To access HP Support Assistant, on the Start screen, select the HP Support Assistant app. - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 77
problem and Applications Reinstall, and follow the on-screen instructions. ● If you want to restore the system events. Even if you did not manually create a restore point, you can choose HP Support Assistant. To access HP Support Assistant, on the Start screen, select the HP Support Assistant - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 78
Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant, on the Start screen, select the HP Support power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 79
system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Restore and recovery 71 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 80
, and then press f9 for boot options. 4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 81
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 82
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 83
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 84
buttons left TouchPad 9 power 4 right TouchPad 9 TouchPad on/off 8 C cables, service considerations 23 caps lock light, identifying 9 components display 6 left-side 12 right-side Recovery Manager 71 correcting boot problems 72 starting 71 HP Recovery partition 71 recovery 71 removing 72 76 Index - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 85
spare part numbers 19 S screw kit spare part numbers 20 serial number 14 serial number, computer 14 service considerations cables 23 connectors 23 plastic parts 23 serviceability, product description 2 slots Digital Media Slot 11 speakers spare part numbers 20 specifications computer 66 display 66 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 86
top cover spare part numbers 21 touch screen spare part numbers 20 TouchPad buttons 9 identifying 8 TouchPad button board removal 35 spare part number 35 TouchPad LED board spare part numbers 21 TouchPad on/off button, identifying 8 TouchPad zone, identifying 9 transporting guidelines 26 U USB 2.0 - HP ENVY x2 CTO 11t-g000 | HP Envy x2 Maintenance and Service Guide IMPORTANT! Th - Page 87
HP Envy x2
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.