HP EVA4000/6000/8000 HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ
HP EVA4000/6000/8000 Manual
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- HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 1
Virtual Array product family. General references to HP P6000 Command View may also refer to earlier versions of HP Command View EVA. This guide is intended for field personnel and customers who are experienced with Enterprise Virtual Arrays, storage area networks, and HP P6000 Command View. This - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 3
14 Obtaining a report from HP 18 Obtaining a report automatically 18 Obtaining a report manually 19 Reading the report...20 Evaluating your configuration 21 XCS 6.250 upgrade considerations 22 installation...31 Upgrading browsers and JREs 32 HP Insight Remote Support software 32 Contents 3 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 4
storage system operation 56 Task checklist...57 4 Troubleshooting 58 Downloading the controller software file 58 Bad system...61 Solving HP P6000 Command View problems 61 HP P6000 Command View with a 5 Support and other resources 66 Contacting HP...66 Subscription service...66 Documentation - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 5
Websites...66 Typographic conventions...67 Rack stability...68 Customer self repair...68 Index...69 Contents 5 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 6
loop switches to 30-10022-01. See the HP 4x00/6x00/8x00 Enterprise Virtual Array User Guide for more information. Upgrade overview Depending on the upgrade path for your configuration, an upgrade can application shuts down until all hosts and applications have returned to service. 6 Getting started - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 7
HP P6000 Continuous Access Implementation Guide SAN infrastructure documentation HP SAN Design Reference Guide Yes http://www.hp.com/support/manuals Under storage, click Storage EVA XCS v6.250. Follow the instructions to enter your information and download the .ISO image. Upgrade paths 7 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 8
new "share" and will have access to the same services as on ITRC once they compete these same migration steps Support Center, see the HP Support Center Customer Presentation, HP Support Center Brochure or take a quick tour with the HP Support Center Overview Video. Fir more detailed instructions - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 9
perform depend on your system configuration and HP P6000 Command View implementation. These tasks focus on upgrading components to ensure they meet the supported configuration for XCS 6.250. Table 5 (page 37) provides a checklist so you can track your progress as you perform these pre-upgrade tasks - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 10
servers. For clients running other operating systems, see the Browser support table in the HP P6000 Enterprise Virtual Array Compatibility Reference. See , licenses must be migrated. See the HP P6000 Command View installation guide for more information. 1. Open HP P6000 Command View on the management - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 11
Figure 2 (page 11)). If the version listed is earlier than the minimum supported version, it must be upgraded. Figure 2 HP P6000 Command View online help TIP 11)). The Operational State field indicates if there is a hardware problem. Figure 3 Hardware Folder Properties window b. Select the array in - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 12
under this folder, determine why they are listed there and fix the problems. 4. Replace any hardware components that have failed. NOTE: To replace any components, see the HP 4x00/6x00/8x00 Enterprise Virtual Array User Guide for replacement instructions. See Table 1 (page 7) for the link to this - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 13
consuming. To collect the data manually, complete the following tasks: ensure that the firmware and driver versions are supported with the XCS version you are upgrading the main page and follow the instructions. Once access is enabled, select HP SAN Design Reference Guide for general guidelines about - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 14
then be used to determine if any of your SAN components are not supported by the latest controller software and must be replaced. NOTE: The SAN Visibility file to launch the installation. 3. Follow the on-screen instructions to install the software. Using SAN Visibility To generate a report - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 15
g. Click Yes to confirm the name change. 4. To detect switches, select Switch Settings and IP Address, and enter the following information: a. The IP Address of the primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. To - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 16
5. Select Host Settings and enter the following information: • Under Discover Host, select one of the following options: ◦ IP Address: Enter the IP address of the host in the IP Address field. ◦ Subnet: To discover hosts for a range of IP addresses: a. Enter the starting IP address in the Start at - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 17
e-mail the collected raw data on completion. e. Click Next to save and proceed. NOTE: For information on using Advanced Settings, see the SAN Visibility user guide. Checking and upgrading your SAN infrastructure 17 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 18
mail server. Select the SMTP address from the list. Use this method if you have external e-mail access from your environment. • Manually-Requires that you send your data manually to HP (the file will be in .hp format). Use this method if you do not have external e-mail access. Obtaining a report - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 19
the collected raw data on completion check box. If SAN Visibility does not find the SMTP server or if you want to create a report manually, follow these steps: 1. Click Data Collection. 2. Select the fabric for which you want to create a report from Select a switch group for data collection. Select - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 20
Figure 5 Sample SAN Visibility report Reading the report 1. Save the attached .hppr file to a preferred location. Do not change the file extension. 2. Double-click the saved file to extract the processed report. The report is stored at: \ExtractedProcessReports\\ 3. Click on - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 21
5. To review update recommendations for your switches and HBAs, select the applicable folder on the left side of the window. In Figure 5, it is the folder called MySwitchGroup. Look for the group name you created in step 2 of "Using SAN Visibility" (page 14) The Best Practices and Recommendations - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 22
offline. Allocated capacity is the total of all virtual disks, snapshots, snapclones, mirrorclones and containers. NOTE: This is not a regression of support. It is a formal statement of limitations that have been in effect for previous releases. • Check the disk group occupancy alarm setting before - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 23
you may want to configure friendly names to simplify identifying your storage systems, virtual disks, and hosts. See the HP P6000 Command View User Guide for more information about friendly names. • Identify a time period during which the I/O load on the storage system will be low. During this time - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 24
graphical representations of performance data. See "HP P6000 Performance Data Collector TLViz formatter" in the HP P6000 Command View User Guide for more information. Identifying virtual disk activity If you cannot identify an appropriate period, identify those applications that impose heavy - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 25
3. When the command has completed, open the file in an ASCII editor. The virtual disk information will be similar to that shown in Figure 7 (page 25). Activity is reported for each controller accessing a virtual disk. The total activity for each virtual disk is the sum of the reported activity for - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 26
may require a reboot of your system. • To minimize disruption of normal operations, schedule reboots one node at a time. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 27
; the remaining paths are in standby mode. The value round_robin is not supported. Sets the path health feature to check each device every 60 seconds. Linux Device-Mapper Multipath for HP StorageWorks Disk Arrays reference guide for additional configuration details. The document is located on the - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 28
to the array. • Array boot devices are supported with online controller software upgrades, but the online upgrade. See your Windows documentation for instructions on changing the location of the page-file registry at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Disk\TimeoutValue is set to - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 29
the file system. No changes should be made to any Tru64 settings when performing an online controller software upgrade. Online controller software upgrades are supported in Trucluster 4-node environments where the array is the cluster boot device. Managing host I/O timeouts for an online upgrade 29 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 30
does not exist, you must create it. See your Windows documentation for instructions. The ESX layer (VMFS, the VMware filesystem) controls timeouts of VMFS upgrade is complete): NOTE: Vraid0 LUNs on the HP P9000 XP are not supported during the upgrade. • Enable System Option Mode 725 on the XP • Set - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 31
from the management server. For supported upgrade paths, see Table 2.1, HP P6000 Command View upgrade support, in the HP P6000 Enterprise instructions to use the custom installation procedure, which provides control over which components are installed, see the HP P6000 Command View Installation Guide - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 32
settings. See the HP P6000 Command View Installation Guide for more information. After you upgrade HP P6000 Command service delivery and integration with a management platform. • HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and proactive service support - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 33
Manager Administrator Guide. See "Reference documentation" (page 7). When you purchase HP P6000 Replication Solutions Manager, you can choose to receive a software DVD or an E-Delivery kit. If you have a support contract with HP, you can use the new HP Support Center. For instructions, see "Required - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 34
events have occurred, perform the steps outlined in the corrective action codes to correct the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. 3. Verify that there are no changes to the storage system configuration in progress (such - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 35
have only two versions of controller software. You cannot have more than two versions in an HP P6000 Continuous Access environment. • While the HP P6000 Continuous Access storage systems are running different controller software versions, you cannot make any configuration changes to your storage - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 36
editor. 5. Enter exit. NOTE: You cannot use the utility to restore a configuration that contains disk drives of different capacities. You must manually restore that type of configuration. See "Restoring an array configuration with different disk sizes and types" in the HP Storage System Scripting - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 37
upgrade "Upgrading browsers and JREs" (page 32) Time required: 10-20 minutes When to perform: Any time prior to the upgrade "HP Insight Remote Support software" (page 32) Time required: 10-20 minutes When to perform: Any time prior to the upgrade "Upgrading HP P6000 Replication Solutions Manager - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 38
Table 5 Pre-upgrade task checklist (continued) Task Task complete "Preparing an HP P6000 Continuous Access environment for upgrading" (page 34) Time required: Varies depending on replication configuration When to perform: As close as possible to the upgrade "Saving storage system configuration - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 39
Upgrading the Enterprise Virtual Array The following steps guide you through the process of upgrading the system problems when performing the XCS upgrade procedure, see "Troubleshooting" (page 58) for assistance. If you are still unable to resolve the problem, contact your HP-authorized service - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 40
b. Select the array and click Refresh to update the cache. c. If a problem is indicated, expand the navigation tree under the Hardware folder until you see a hardware cannot resolve the error, contact your HP-authorized service representative for assistance. 40 Upgrading the Enterprise Virtual Array - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 41
problems. 3. Replace any hardware components that have failed. NOTE: If you need to replace a component, see the replacement instructions for that component or the user guide unable to resolve the error, contact your HP-authorized service representative for assistance. 4. Using HP P6000 Command View, - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 42
corrective action codes to correct the problems. In some cases, you may need to call your HP-authorized service representative. CAUTION: If any or later). This will be used by HP Insight Remote Support to indicate the array is in service mode. 1. Open HP P6000 Command View and select the array - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 43
Clearing the password on the Operator Control Panel (OCP) Clearing the password requires access to the storage system. The OCP is located on the front of each controller. Using the following procedure to clear the password on the storage system controllers. The password can be cleared from either - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 44
Step 5. Upgrading the controller software Estimated time to complete: 25-30 minutes CAUTION: • Stop all storage modification jobs (such as creation, deletion, shrinkage, expansion, and presentation) 30 minutes before starting the controller software upgrade. • Before upgrading the controller - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 45
-Page 1 window 7. Check the box "I have completed the storage system and SAN checks outlined in the HP Enterprise Virtual Array Updating Product Software Guide for my storage system version." and click Next Step." The Code Load Storage System-Page 2 window opens. Figure 14 Code Load Storage System - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 46
9. Click Next step to proceed with the upgrade. The Code Load Storage System-Page 4 window opens. 10. Click Browse, navigate to the controller software image (created from the downloaded .ISO image) (see Required kits), and select the appropriate file: Table 6 Controller software For this array: - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 47
12. Read any pre-update application notes before proceeding. Click Finish to proceed or Cancel to exit the procedure. If you click Finish, the new controller software is copied to the controllers and validated. The upgrade process begins and the Initiating firmware code load page opens. See Figure - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 48
Figure 16 Storage system updating firmware 13. A final Confirm System Code Load window opens. Enter YES (all uppercase) and click Code Load System to continue. In the Initialized Storage System Properties window, verify the version of the storage system software in the Version box. It should be 6250 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 49
can upgrade disks that contain Vraid0 virtual disk data by halting all I/O to Vraid0 virtual disks (other Vraid virtual disks can continue to service host I/O). When using HP Command View EVA versions earlier than 9.2, you must either delete the Vraid0 virtual disks or ungroup the disks individually - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 50
proceed after such a pause, review the controller logs to establish where you are in the upgrade process and relaunch the online upgrade. The upgrade will start where it left off. CAUTION: When upgrading disk drive firmware: • Do not power off any components or perform controller resynchronizations - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 51
3. If you have not already done so, download the disk drive firmware file from the following website: http://www.hp.com/support/evadiskfirmware a. Store the file in a known local directory. If you are running HP Command View EVA 9.x or later, continue with step 4. NOTE: It is recommended - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 52
Warning 9. Do one of the following: a. If you are running HP Command View EVA 9.x or later, click Browse and navigate to the zip file or manually enter the path to the zip file (from Step 3.a). b. If you are running HP Command View EVA 8.x or earlier, enter the path to the folder - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 53
Figure 21 Code Load Disk Drives - Page 2 window 11. Click Next step. The disk drive firmware upgrade begins. A status page opens, indicating the progress of the upgrade for each disk drive. The disk drives are upgraded sequentially. Depending on the I/O load on the storage system, it can take 30 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 54
, download the firmware and installation instructions from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading disk drive the Vraid0 virtual disks (other Vraid virtual disks can continue to service host I/O). When using HP Command View EVA versions earlier than - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 55
enable password access in HP P6000 Command View. The two work in conjunction with one another. Long passwords (up to 16 characters) are supported. The password must meet the following requirements: • 8 to 16 characters in length • Can include uppercase or lowercase letters • Can include the numbers - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 56
problems. For instructions on Support software: C:\>net start desta_service d. Enter exit. 6. Update the MIB file after the upgrade to ensure SNMP notifications are captured correctly. See "Retrieving the Management Information Base" in the HP P6000 Command View User Guide for detailed instructions - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 57
"Step 1. Checking the health of the Enterprise Virtual Array" (page 39) Time required: 20-30 minutes Task complete "Step 2. Configuring User-Initiated Service Mode (UISM)" (page 42) Time required: 10-15 minutes "Step 3. Disabling storage system passwords" (page 42) Time required: 10-15 minutes - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 58
Has a controller failed? • Have you set or reset the storage system password? The following website provides access to information for troubleshooting problems with HP P6000 Continuous Access: http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us& taskId=110&prodClassId - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 59
enclosure address bus cables, terminators, and junction boxes are all properly installed and seated. If all hardware is in good working order and the problem persists, the following procedure has been found effective in resolving the issue: EMU communication events following an XCS 6.200 upgrade 59 - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 60
the bottom controller. For additional information, see the user guide for your array as recommended in "Reference documentation" (page Determine if the problem is with HP P6000 Command View by answering the questions at the start of this chapter. • Check any Insight Remote Support messages. • Check - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 61
If these actions do not resolve the problem, contact your HP-authorized service representative for help. Selecting a storage compatible with the XCS version, see the "HP P6000 Command View interoperability support" table in the HP P6000 Enterprise Virtual Array Compatibility Reference. See " - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 62
status 503, no service Symptom The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No Service message. Cause These server sends it to the browser. HTTP 404 and 503 errors indicate a problem with this normal interaction. Table 8 (page 62) lists possible causes Troubleshooting - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 63
when a browser makes a request. The web server returns a 503 (No Service) error because it cannot access the page. Retry the request when HP P6000 and the rack is power cycled. This can also occur if back-end problems are preventing access to the quorum drives. Once communication is restored, you - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 64
controller. Unknown storage system-cause 2 HP P6000 Command View can only manage controllers that are running supported XCS versions. Corrective Action Ensure that you are running the HP P6000 Command View version that with extremely limited use of HP P6000 Command View is needed. 64 Troubleshooting - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 65
operation cannot be served Invalid Target Handle Check the drive properties in HP P6000 Command View for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart HP P6000 Command View and retry the disk drive firmware upgrade. The disk cannot be - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 66
support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Subscription service referenced in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 67
• HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage/spock Typographic conventions Table 11 Document conventions Convention Blue text: Table 11 (page 67) Blue, underlined text: http://www.hp.com Bold text Italic text - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 68
ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 69
H hardware errors, 40 help obtaining, 66 host I/O timeouts managing, 26 HP technical support, 66 HP P6000 Command View checking hardware, 40 checking version, 10 disabling passwords, 43 enabling passwords, 55 errors, troubleshooting, 62 installing, 31 online help, 11 upgrading, 31 web server, normal - HP EVA4000/6000/8000 | HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Produ - Page 70
, HP, 66 symbols in text, 67 T technical support HP, 66 service locator website, 66 text symbols, 67 time estimate adding passwords, 54 checking EVA health, 11, 33, 39 clearing passwords, 42 disabling password access, 43 enabling password access, 55 troubleshooting HP P6000 Command View errors, 62
![](/manual_guide/products/hewlettpackard-eva4000-hp-eva400060008000-eva410061008100-updating-product-software-guide-xcs-6250-56971716-2012-c839dc9/1.png)
HP EVA4000/6000/8000 and
EVA4100/6100/8100 Updating Product
Software Guide
(XCS 6.250)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on HP
4000/6000/8000 and 4100/6100/8100 Enterprise Virtual Array models only. P6000, used throughout this document, is
the new branding for the Enterprise Virtual Array product family. General references to HP P6000 Command View may also
refer to earlier versions of HP Command View EVA.
This guide is intended for field personnel and customers who are experienced with Enterprise Virtual Arrays, storage area
networks, and HP P6000 Command View. This guide does not provide information about upgrading or changing the Enterprise
Virtual Array hardware.
The information in this guide is subject to change. Check for the latest version before starting an upgrade.
HP Part Number: 5697-1716
Published: February 2012
Edition: 2