HP EliteBook 750 Maintenance and Service Guide

HP EliteBook 750 Manual

HP EliteBook 750 manual content summary:

  • HP EliteBook 750 | Maintenance and Service Guide - Page 1
    HP EliteBook 850 G2 Notebook PC HP EliteBook 750 G2 Notebook PC HP ZBook 15u G2 Mobile Workstation Maintenance and Service Guide
  • HP EliteBook 750 | Maintenance and Service Guide - Page 2
    ://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details. To access the latest user guide, go to http:// www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. First Edition: January 2015 Document Part Number: 803219-001
  • HP EliteBook 750 | Maintenance and Service Guide - Page 3
    about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts on page 47 for details. Accessing parts described in Removal and
  • HP EliteBook 750 | Maintenance and Service Guide - Page 4
    iv Important Notice about Customer Self-Repair Parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 5
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP EliteBook 750 | Maintenance and Service Guide - Page 6
    vi Safety warning notice ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 7
    Memory ...3 Memory ...4 Hard drive - HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC 5 Hard drive - HP ZBook 15u G2 Mobile Workstation 5 Solid-state drive - HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC 6 Solid-state drive - HP ZBook 15u G2 Mobile Workstation 6 Audio and video
  • HP EliteBook 750 | Maintenance and Service Guide - Page 8
    41 Tools required ...41 Service considerations ...41 Plastic parts Repair parts 47 Component replacement procedures ...47 Service cover ...47 Battery ...49 Hard drive ... 59 6 Removal and replacement procedures for Authorized Service Provider parts 65 Component replacement procedures ...65
  • HP EliteBook 750 | Maintenance and Service Guide - Page 9
    button board ...84 Fingerprint reader board ...86 System board ...87 Speaker assembly ...93 Display assembly ...95 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI 101 Using Computer Setup ...101 Starting Computer Setup ...101 Navigating and selecting in Computer Setup 101
  • HP EliteBook 750 | Maintenance and Service Guide - Page 10
    10 Statement of Volatility ...115 Non-volatile memory usage ...116 Questions and answers ...119 Using HP Sure Start (select models only) ...120 11 Power cord set requirements ...121 Requirements for all countries ...121 Requirements for specific countries and regions 122 12
  • HP EliteBook 750 | Maintenance and Service Guide - Page 11
    -W) Chipset Description Intel soldered on circuit (SoC) HP EliteBook 850 G2 Notebook PC √ √ √ √ √ HP EliteBook 850 G2 Notebook PC √ HP EliteBook 750 G2 Notebook PC √ √ √ HP EliteBook 750 G2 Notebook PC √ HP ZBook 15u G2 Mobile Workstation HP ZBook 15u G2 Mobile Workstation √ ENWW Processor 1
  • HP EliteBook 750 | Maintenance and Service Guide - Page 12
    and two wireless wide area network (WWAN) antenna cables HP EliteBook 850 G2 Notebook PC √ √ √ √ HP EliteBook 750 G2 Notebook PC √ √ HP EliteBook 750 G2 Notebook PC √ √ √ √ HP ZBook 15u G2 Mobile Workstation √ √ HP ZBook 15u G2 Mobile Workstation √ √ √ 2 Chapter 1 Product description ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 13
    : DDR3L PC3L-12800 (1600 MHz) SODIMMs Supports dual channel memory Supports 16384 MB of system RAM in the following MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 850 G2 Notebook PC √ √ √ √ HP EliteBook 750 G2 Notebook PC √ √ √ √ HP ZBook 15u G2 Mobile Workstation √ √ √ ENWW Memory 3
  • HP EliteBook 750 | Maintenance and Service Guide - Page 14
    Description Supports 16384 MB of system RAM in the following configurations: ● 16384 MB (8192 MB×2) ● 12288 MB (8192 MB + 4096 MB) ● 8192 MB (8192 MB×1) ● 8192 MB (4096 MB×2) ● 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 850 G2 Notebook PC HP EliteBook 750 G2
  • HP EliteBook 750 | Maintenance and Service Guide - Page 15
    Hard drive - HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Customer-accessible Supports the following hard drives: ● 1-TB, 7200-rpm, 9.5-mm hard drive
  • HP EliteBook 750 | Maintenance and Service Guide - Page 16
    Solid-state drive - HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC Description Supports the following solid-state drives: ● 512-GB SATA-3 solid-state drive ● 512-GB SATA-3 solid-state drive, SED, supporting Opal 2.0 ● 256-GB SATA-3 solid-state drive, supporting TLC ● 256-GB SATA-3 solid-
  • HP EliteBook 750 | Maintenance and Service Guide - Page 17
    webcam (support for no webcam option) HP EliteBook 850 G2 Notebook PC √ √ √ √ Ethernet Description Intel I218LM 10/100/1000 Ethernet, with iAMT S3/S4/S5 wake on LAN HP EliteBook 850 G2 Notebook PC √ √ HP EliteBook 750 G2 Notebook PC HP EliteBook 750 G2 Notebook PC √ √ HP ZBook 15u G2 Mobile
  • HP EliteBook 750 | Maintenance and Service Guide - Page 18
    required for TouchScreen display assembly) Secured by subscriber identity module (SIM, user-accessible behind battery) Supports no WWAN option HP EliteBook 850 G2 Notebook PC HP EliteBook 750 G2 Notebook PC HP ZBook 15u G2 Mobile Workstation 8 Chapter 1 Product description ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 19
    . Reads data from and writes data to digital memory cards such as Secure Digital (SD). HP EliteBook 850 G2 Notebook PC √ HP EliteBook 750 G2 Notebook PC √ √ HP EliteBook 750 G2 Notebook PC √ HP ZBook 15u G2 Mobile Workstation √ √ HP ZBook 15u G2 Mobile Workstation √ ENWW External media cards 9
  • HP EliteBook 750 | Maintenance and Service Guide - Page 20
    as default Taps enabled by default Supports two-way scroll On/off button HP EliteBook 850 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 750 G2 Notebook PC √ HP EliteBook 750 G2 Notebook PC HP ZBook 15u G2 Mobile Workstation √ HP ZBook 15u G2 Mobile Workstation 10 Chapter 1 Product description
  • HP EliteBook 750 | Maintenance and Service Guide - Page 21
    Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock Integrated Smart Card reader (active) Full volume encryption Preboot authentication (password, Smart Card) HP EliteBook 850 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 750 G2 Notebook PC √ √ HP EliteBook
  • HP EliteBook 750 | Maintenance and Service Guide - Page 22
    8.1 Professional downgrade operating system) ● Windows 7 (available with any Windows 7 or Windows 8.1 Professional downgrade operating system) HP EliteBook 850 G2 Notebook PC √ √ HP EliteBook 750 G2 Notebook PC √ √ HP ZBook 15u G2 Mobile Workstation √ √ 12 Chapter 1 Product description ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 23
    64- and 32-bit (available with any Windows 7 HP operating system except AsiaPacific countries and regions and the People's support: Windows 8.1 Enterprise 64-bit and Windows 7 Enterprise 64- and 32-bit HP EliteBook 850 G2 Notebook PC √ √ √ HP EliteBook 750 G2 Notebook PC √ √ √ HP ZBook 15u G2
  • HP EliteBook 750 | Maintenance and Service Guide - Page 24
    Serviceability Description End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module HP EliteBook 850 G2 Notebook PC √ HP EliteBook 750 G2 Notebook PC √ HP ZBook 15u G2 Mobile Workstation √ 14 Chapter 1 Product
  • HP EliteBook 750 | Maintenance and Service Guide - Page 25
    2 Getting to know your computer ENWW 15
  • HP EliteBook 750 | Maintenance and Service Guide - Page 26
    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. 16 Chapter 2 Getting to know your computer ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 27
    Buttons, speakers, and fingerprint reader (select models only) Item (1) Component Power button (2) Speakers ENWW Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in
  • HP EliteBook 750 | Maintenance and Service Guide - Page 28
    Item (3) (4) (5) Component Wireless button Volume mute button Fingerprint reader (select models only) Description Turns the wireless feature on or off but does not establish a wireless connection. Mutes and restores speaker sound. Allows a fingerprint logon to Windows, instead of a password logon.
  • HP EliteBook 750 | Maintenance and Service Guide - Page 29
    Item (6) (7) Component Windows applications key num lk key Description Displays options for a selected object. Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Alternates between the navigational and numeric functions on the embedded numeric keypad. Lights
  • HP EliteBook 750 | Maintenance and Service Guide - Page 30
    Item (3) Component TouchPad light (4) Microphone mute light (5) Num lock light (6) Wireless light (7) Mute light TouchPad Description ● On: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: microphone sound is off. ● Off: microphone sound is on. On: Num lock is on. On: An
  • HP EliteBook 750 | Maintenance and Service Guide - Page 31
    reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front 21
  • HP EliteBook 750 | Maintenance and Service Guide - Page 32
    and MP3 players, even when the computer is off. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Supports optional smart cards. 22 Chapter 2 Getting to know your computer ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 33
    or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be
  • HP EliteBook 750 | Maintenance and Service Guide - Page 34
    the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Releases the service door. Locks the service door. Enable airflow to cool internal components. NOTE: The
  • HP EliteBook 750 | Maintenance and Service Guide - Page 35
    improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product name, serial number, product number, warranty information
  • HP EliteBook 750 | Maintenance and Service Guide - Page 36
    Computer major components 26 Chapter 3 Illustrated parts catalog ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 37
    on page 37. TouchScreen display assemblies are spared only as whole unit spare part kits and are for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models. 15.6-in, LED backlit, FHD, SVA, 60% CG, 300 nits, eDP 1.2 slim (1920×1080), capacitive TouchScreen
  • HP EliteBook 750 | Maintenance and Service Guide - Page 38
    For use in the United Kingdom and Singapore For use in the United States Keyboard with backlight and pointing stick tor use only on HP ZBook 15u G2 Mobile Workstation computer models (includes backlight, keyboard, and pointing stick cables): For use in Belgium For use in Brazil For use in Bulgaria
  • HP EliteBook 750 | Maintenance and Service Guide - Page 39
    and Singapore 731179-031 For use in the United States 731179-001 Keyboard with pointing stick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models (includes keyboard and pointing stick cables): For use in Belgium 776474-A41 For use in Brazil
  • HP EliteBook 750 | Maintenance and Service Guide - Page 40
    the United Kingdom and Singapore 776474-031 For use in the United States 776474-001 Keyboard with pointing stick for use only on HP ZBook 15u G2 Mobile Workstation computer models (includes keyboard and pointing stick cables): For use in Belgium 730794-A41 For use in Brazil 730794-201 For
  • HP EliteBook 750 | Maintenance and Service Guide - Page 41
    TouchPad cable): For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC 799544-001 computer models equipped with an NFC module (includes NFC module cable) For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC 797431-001 computer models
  • HP EliteBook 750 | Maintenance and Service Guide - Page 42
    thermal material): For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC 803019-001 computer models equipped with a graphics subsystem with discrete memory For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC 803018-001 computer models
  • HP EliteBook 750 | Maintenance and Service Guide - Page 43
    15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8 Professional operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 799516-601 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz
  • HP EliteBook 750 | Maintenance and Service Guide - Page 44
    core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 799511-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz
  • HP EliteBook 750 | Maintenance and Service Guide - Page 45
    core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 799510-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz
  • HP EliteBook 750 | Maintenance and Service Guide - Page 46
    (not illustrated; includes rubber screw covers): Service cover: For use only on HP EliteBook 850 G2 Notebook PC computer models For use only on HP EliteBook 750 G2 Notebook PC computer models For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC configure to order (CTO
  • HP EliteBook 750 | Maintenance and Service Guide - Page 47
    806361-001 15.6-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display panel for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 806360-001 15.6-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.2 slim PSR (1920×1080
  • HP EliteBook 750 | Maintenance and Service Guide - Page 48
    Plastics Kit Item (1) (2) (3) (4) Description For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models For use only on HP ZBook 15u G2 Mobile Workstation computer models SD card insert Fingerprint reader insert RJ-45 spring RJ-45 door Spare part number
  • HP EliteBook 750 | Maintenance and Service Guide - Page 49
    PFC, 7.4 mm/non-slim) for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 45-W HP Smart AC adapter (RC, non-PFC, 2-prong) for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models Power cord (3-pin, black, 1.83
  • HP EliteBook 750 | Maintenance and Service Guide - Page 50
    Component For use in Japan For use in North America For use in the People's Republic of China For use in South Africa For use in Taiwan For use in Thailand For use in the United Kingdom and Singapore Power cord (2-pin, black, 1.0-m): For use in Japan Screw Kit Spare part number 755530-291 755530-
  • HP EliteBook 750 | Maintenance and Service Guide - Page 51
    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
  • HP EliteBook 750 | Maintenance and Service Guide - Page 52
    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
  • HP EliteBook 750 | Maintenance and Service Guide - Page 53
    CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical
  • HP EliteBook 750 | Maintenance and Service Guide - Page 54
    . ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe
  • HP EliteBook 750 | Maintenance and Service Guide - Page 55
    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
  • HP EliteBook 750 | Maintenance and Service Guide - Page 56
    46 Chapter 4 Removal and replacement procedures preliminary requirements ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 57
    location during removal and replacement. Service cover Description For use only on HP EliteBook 850 G2 Notebook PC computer models For use only on HP EliteBook 750 G2 Notebook PC computer models For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC configure to order
  • HP EliteBook 750 | Maintenance and Service Guide - Page 58
    from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the service cover: 1. Slide the service cover release latch (1). 2. Remove the optional security screw (if it is being used) (2). NOTE: If the optional security screw is
  • HP EliteBook 750 | Maintenance and Service Guide - Page 59
    the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). Remove the battery: 1. Slide the battery release latches (1) to the unlock position. 2. Left the rear edge of
  • HP EliteBook 750 | Maintenance and Service Guide - Page 60
    SATA, 7.0-mm hard drive for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models Spare part number 766644- 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery
  • HP EliteBook 750 | Maintenance and Service Guide - Page 61
    3. Lift the hard drive (3) and remove it. 4. If it is necessary to disassemble the hard drive: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Slide the hard drive bracket (2) off the hard drive. Reverse this procedure to reassemble and
  • HP EliteBook 750 | Maintenance and Service Guide - Page 62
    the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery on page 49). Remove the solid-state drive: 1. Remove the Phillips PM2
  • HP EliteBook 750 | Maintenance and Service Guide - Page 63
    2. Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the solid-state drive. ENWW Component replacement procedures 53
  • HP EliteBook 750 | Maintenance and Service Guide - Page 64
    are not interchangeable. Description HP lt4211 LTE/EV-DO/HSPA+ 4G Module HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module HP hs3110 HSPA+ Mobile 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery on
  • HP EliteBook 750 | Maintenance and Service Guide - Page 65
    3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna
  • HP EliteBook 750 | Maintenance and Service Guide - Page 66
    remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery
  • HP EliteBook 750 | Maintenance and Service Guide - Page 67
    3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna
  • HP EliteBook 750 | Maintenance and Service Guide - Page 68
    the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery on page 49). Remove the memory module: 1. Spread the retaining tabs (1) on
  • HP EliteBook 750 | Maintenance and Service Guide - Page 69
    and pointing sick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models (includes backlight B31 Keyboard with backlight and pointing stick tor use only on HP ZBook 15u G2 Mobile Workstation computer models (includes backlight, keyboard, and pointing
  • HP EliteBook 750 | Maintenance and Service Guide - Page 70
    in the United States 731179-001 For use in the Netherlands 731179-B31 Keyboard with pointing stick for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models (includes keyboard and pointing stick cables): For use in Belgium 776474-A41 For use in North
  • HP EliteBook 750 | Maintenance and Service Guide - Page 71
    the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery on page 49). Remove the keyboard: 1. Loosen the two Phillips captive screws
  • HP EliteBook 750 | Maintenance and Service Guide - Page 72
    2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a keyboard release tool or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Position the computer right-side up
  • HP EliteBook 750 | Maintenance and Service Guide - Page 73
    6. Lift the rear edge of the keyboard upward. 7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 8. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. 9.
  • HP EliteBook 750 | Maintenance and Service Guide - Page 74
    11. Remove the keyboard (5). Reverse this procedure to install the keyboard. 64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 75
    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions screws that must be removed, replaced, and/or loosened when servicing the Authorized Service Provider parts. Make special note of each screw size and location
  • HP EliteBook 750 | Maintenance and Service Guide - Page 76
    instructions HP EliteBook 850 G2 Notebook PC computer models ● 784478-001 - For use only on HP EliteBook 750 G2 Notebook PC computer models ● 796897-001 - For use only on HP ZBook 15u G2 Mobile Workstation computer models 66 Chapter 6 Removal and replacement procedures for Authorized Service
  • HP EliteBook 750 | Maintenance and Service Guide - Page 77
    panel to the display enclosure. 4. Swing the top edge of the display panel (2) up and forward until it rests on the computer. 5. Release the adhesive support strip (1) that secures the display panel cable to the display panel. ENWW Component replacement procedures 67
  • HP EliteBook 750 | Maintenance and Service Guide - Page 78
    -001 - 15.6-in, LED backlit, FHD, AG, SVA, 60% CG, 300 nits, eDP 1.2 slim (1920×1080) display panel for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models ● 806360-001 - 15.6-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display
  • HP EliteBook 750 | Maintenance and Service Guide - Page 79
    8. If it is necessary to replace the webcam/microphone module or the microphone module: a. Release the tape that secures the webcam/microphone module cable to the webcam/ microphone module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution. The module has a
  • HP EliteBook 750 | Maintenance and Service Guide - Page 80
    the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery on page 49. Remove the RTC battery: 1. Disconnect the RTC battery cable
  • HP EliteBook 750 | Maintenance and Service Guide - Page 81
    only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models For use only on HP ZBook 15u G2 Mobile computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47). 5. Remove the battery (see Battery on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 82
    Phillips PM2.0×5.0 broad head screws (2) inside the battery bay that secure the base enclosure to the computer. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 83
    on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models (includes cable) For use only on HP ZBook 15u G2 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a.
  • HP EliteBook 750 | Maintenance and Service Guide - Page 84
    3. Remove the fan (3). Reverse this procedure to install the fan. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 85
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 86
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 87
    4. Remove the card reader board (4). Reverse this procedure to install the card reader board. ENWW Component replacement procedures 77
  • HP EliteBook 750 | Maintenance and Service Guide - Page 88
    HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models equipped with an NFC module (includes NFC module cable) For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 from the computer. 4. Remove the service cover (see Service cover on page 47), and then
  • HP EliteBook 750 | Maintenance and Service Guide - Page 89
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 90
    HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models equipped with a graphics subsystem with discrete memory For use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 from the computer. 4. Remove the service cover (see Service cover on page 47), and then
  • HP EliteBook 750 | Maintenance and Service Guide - Page 91
    c. Base enclosure (see Base enclosure on page 71) d. Fan (see Fan on page 73) Remove the heat sink: NOTE: Steps 1 and 2 apply to computer models equipped with graphics subsystems with discrete memory. See steps 3 and 4 for heat sink removal information for computer models equipped with graphics
  • HP EliteBook 750 | Maintenance and Service Guide - Page 92
    included with the system board and heat sink spare part kits. Thermal paste is used on the processor (1) and on the heat sink component (2) that services it. Thermal paste is also used on the graphics subsystem component (3) and on the heat sink component (4) that
  • HP EliteBook 750 | Maintenance and Service Guide - Page 93
    with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and on the heat sink component (2) that services it. Reverse this procedure to install the heat sink. ENWW Component replacement procedures 83
  • HP EliteBook 750 | Maintenance and Service Guide - Page 94
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 95
    3. Slide the power button board (3) toward the inside of the top cover, and then lift it off the top cover. Reverse this procedure to install the power button board. ENWW Component replacement procedures 85
  • HP EliteBook 750 | Maintenance and Service Guide - Page 96
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 97
    L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850 G2 Notebook PC computer models 799513-501 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3
  • HP EliteBook 750 | Maintenance and Service Guide - Page 98
    Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 799511-501 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 99
    core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models 799510-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz
  • HP EliteBook 750 | Maintenance and Service Guide - Page 100
    8 Standard operating system for use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models Equipped with an Intel all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components
  • HP EliteBook 750 | Maintenance and Service Guide - Page 101
    3. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. 4. Close the computer. 5. Turn the computer upside down with the rear toward you. 6. Release the ZIF connector (1) to which the card
  • HP EliteBook 750 | Maintenance and Service Guide - Page 102
    top cover. 14. Lift the left side of the system board (1) until it rests at an angle. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 103
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 104
    enclosure. 2. Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly. 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 105
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 47), and then remove the following components: a. Battery (see Battery on page 49) b. Keyboard (see Keyboard on page
  • HP EliteBook 750 | Maintenance and Service Guide - Page 106
    right sides (2), and the bottom edge (3) of the bezel until the bezel disengages from the display enclosure. 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 107
    The display hinges are available using spare part numbers 730819-001 (or use only on HP EliteBook 850 G2 Notebook PC and HP EliteBook 750 G2 Notebook PC computer models) and 796899-001 (for use only on HP ZBook 15u G2 Mobile Workstation computer models). ENWW Component replacement procedures 97
  • HP EliteBook 750 | Maintenance and Service Guide - Page 108
    following image to properly route the cable. 10. To remove the WLAN/WWAN antenna cables and transceivers: 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 109
    a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure. b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from the display enclosure. c. Remove the WLAN and WWAN antenna cables and transceivers. The WLAN and
  • HP EliteBook 750 | Maintenance and Service Guide - Page 110
    100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 111
    7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer,
  • HP EliteBook 750 | Maintenance and Service Guide - Page 112
    boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus . 102 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 113
    disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP EliteBook 750 | Maintenance and Service Guide - Page 114
    vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation
  • HP EliteBook 750 | Maintenance and Service Guide - Page 115
    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a
  • HP EliteBook 750 | Maintenance and Service Guide - Page 116
    icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and
  • HP EliteBook 750 | Maintenance and Service Guide - Page 117
    test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are
  • HP EliteBook 750 | Maintenance and Service Guide - Page 118
    by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 108 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 119
    8 Specifications Computer specifications Metric Dimensions Width 37.6 cm Depth 25.4 cm Height 2.1 cm Weight Computer model equipped with a TouchScreen display assembly, graphics subsystem with UMA memory, lightest M. 2 solid-state drive, WLAN module, 3-cell, 50-WHr battery, and one memory
  • HP EliteBook 750 | Maintenance and Service Guide - Page 120
    Metric U.S. Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
  • HP EliteBook 750 | Maintenance and Service Guide - Page 121
    instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools:
  • HP EliteBook 750 | Maintenance and Service Guide - Page 122
    the computer by pressing and holding the shift key while clicking Restart. 4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search
  • HP EliteBook 750 | Maintenance and Service Guide - Page 123
    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
  • HP EliteBook 750 | Maintenance and Service Guide - Page 124
    remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From
  • HP EliteBook 750 | Maintenance and Service Guide - Page 125
    Volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP EliteBook 750 | Maintenance and Service Guide - Page 126
    Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 120. Yes Stores system Using the F10 Setup utility or This memory is not
  • HP EliteBook 750 | Maintenance and Service Guide - Page 127
    or 5MByte Yes Engine Firmware (present only in specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Does this memory retain data when power is removed? What is
  • HP EliteBook 750 | Maintenance and Service Guide - Page 128
    typically not made available to the public unless a firmware upgrade is necessary to address a unique issue. Yes Stores By enrolling in HP Only a digitally signed fingerprint ProtectTools Security application can make the templates. Manager. call to write to the flash. 118 Chapter 10
  • HP EliteBook 750 | Maintenance and Service Guide - Page 129
    the computer and press F10 when prompted near the bottom of the display. b. Select Main, then select Restore defaults. c. Follow the on-screen instructions. d. Select Main, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD
  • HP EliteBook 750 | Maintenance and Service Guide - Page 130
    and enabled. Most users can use HP Sure Start with the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 120 Chapter 10 Statement of Volatility
  • HP EliteBook 750 | Maintenance and Service Guide - Page 131
    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP EliteBook 750 | Maintenance and Service Guide - Page 132
    Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden
  • HP EliteBook 750 | Maintenance and Service Guide - Page 133
    Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in
  • HP EliteBook 750 | Maintenance and Service Guide - Page 134
    124 Chapter 11 Power cord set requirements ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 135
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP EliteBook 750 | Maintenance and Service Guide - Page 136
    126 Chapter 12 Recycling ENWW
  • HP EliteBook 750 | Maintenance and Service Guide - Page 137
    DL Drive precautions 42 buttons pointing stick 20, 21 power 17 TouchPad 20, 21 TouchPad on/off 20 volume mute 18 wireless 18 C cables, service considerations 41 caps lock light 19 card reader board removal 76 spare part number 31, 76 chipset, product description 1 components bottom 24 display 16
  • HP EliteBook 750 | Maintenance and Service Guide - Page 138
    spare part numbers 37, 97 HP PC Hardware Diagnostics (UEFI) downloading 107 using 107 HP Sure Start 108, 120 J jacks 29, Windows 18 Windows applications 19 L legacy support, USB 101 lights AC adapter/battery 21 caps lock guidelines 44 plastic parts, service considerations 41 Plastics Kit contents
  • HP EliteBook 750 | Maintenance and Service Guide - Page 139
    10 power requirements 11 primary storage 5, 6 processors 1 security 11 serviceability 14 solid-state drive 6 video 7 wireless 8 R recovery 44 U USB 3.0 charging port (powered) 22 USB 3.0 port 22, 23 USB legacy support 101 USB port 22, 23 USB/VGA connector board removal 79 spare part number 31, 79
  • HP EliteBook 750 | Maintenance and Service Guide - Page 140
    130 Index ENWW
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140

HP EliteBook 850 G2 Notebook PC
HP EliteBook 750 G2 Notebook PC
HP ZBook 15u G2 Mobile Workstation
Maintenance and Service Guide