HP EliteBook G1 Maintenance and Service Guide
HP EliteBook G1 Manual
 |
View all HP EliteBook G1 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP EliteBook G1 manual content summary:
- HP EliteBook G1 | Maintenance and Service Guide - Page 1
HP EliteBook 1050 G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP EliteBook G1 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: May 2018 Document Part number: L21788-001 Product notice This user guide describes features - HP EliteBook G1 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP EliteBook G1 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP EliteBook G1 | Maintenance and Service Guide - Page 5
...21 Bracket Kit ...23 Miscellaneous parts ...24 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Electrostatic discharge damage ...25 Packaging and transporting guidelines ...26 - HP EliteBook G1 | Maintenance and Service Guide - Page 6
Windows by product name or number (select products only) ...72 Installing HP PC Hardware Diagnostics Windows 72 Using HP PC Hardware Diagnostics UEFI ...72 Starting HP PC Hardware Diagnostics UEFI 73 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 73 Downloading the latest - HP EliteBook G1 | Maintenance and Service Guide - Page 7
select products only 74 Downloading Remote HP PC Hardware Diagnostics UEFI 74 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 74 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ...74 Customizing Remote HP PC Hardware Diagnostics UEFI settings 74 - HP EliteBook G1 | Maintenance and Service Guide - Page 8
Index ...94 viii - HP EliteBook G1 | Maintenance and Service Guide - Page 9
Category Product name Processor Graphics Panel Memory Description HP EliteBook 1050 G1 8th generation Intel® Core™ processors i7-8850H , 45 W, Intel UHD Graphics 630 GPU) Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS Internal graphics (Intel Core i5 processors only - HP EliteBook G1 | Maintenance and Service Guide - Page 10
storage, M.2 Secondary storage, M.2 Camera Audio Description Supports up to 32 GB of system RAM in the only) IR/RGB 720p FHD camera (select models only) HP Bang & Olufsen Audio (Conexant CX8400) HP Noise Cancellation Software HP Clear Sound Amp Intel SST Audio Microphone (dual array) Microphone - HP EliteBook G1 | Maintenance and Service Guide - Page 11
on all models) Bluetooth disabled IOPT WLAN disabled IOPT Support for the following WLAN formats: ● Intel Dual Band HP Thunderbolt Dock 230W G2 HP ZBook Dock with Thunderbolt 3 Keyboard Backlit, spill-resistant, standard notebook keyboard with DuraKeys Backlit, spill-resistant, standard notebook - HP EliteBook G1 | Maintenance and Service Guide - Page 12
Serviceability Description Battery 6-cell, 95.6-Whr, 4.15 Ah, polymer battery (2.5-inch bay not available when selected) 4-cell, 64-Whr, 4.15 Ah, polymer battery HP 10 Pro 64 OSUSB Certified: Microsoft WHQL Web-only support: Windows 10 Enterprise 64 Windows 10 Enterprise 64 LTSB 1607 End- - HP EliteBook G1 | Maintenance and Service Guide - Page 13
refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select HP, and then select HP Documentation. NOTE: When a device is connected to the jack, the - HP EliteBook G1 | Maintenance and Service Guide - Page 14
Type-C power connector and Thunderbolt™ ports (2) with HP Sleep and Charge Power connector Description NOTE: The computer a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately) may - HP EliteBook G1 | Maintenance and Service Guide - Page 15
Left Component (1) (2) (3) (4) USB SuperSpeed port with HP Sleep and Charge USB SuperSpeed port Description Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products - HP EliteBook G1 | Maintenance and Service Guide - Page 16
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select - HP EliteBook G1 | Maintenance and Service Guide - Page 17
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select - HP EliteBook G1 | Maintenance and Service Guide - Page 18
Lights Component (1) Power light (2) Caps lock light (3) Fn lock light (4) Mute light (5) Microphone mute light (6) Num lk light (7) Wireless light (8) Sharing or presenting light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving - HP EliteBook G1 | Maintenance and Service Guide - Page 19
Component (9) (10) Call answer light Call end light Description On: Call answer is on. On: Call end is on. Button, speakers, and fingerprint reader Component (1) (2) (3) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, - HP EliteBook G1 | Maintenance and Service Guide - Page 20
Special keys Component (1) (2) esc key fn key (3) Windows key (4) Action keys (5) Embedded numeric keypad (6) Windows application key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination - HP EliteBook G1 | Maintenance and Service Guide - Page 21
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For - HP EliteBook G1 | Maintenance and Service Guide - Page 22
Icon Description ● Starts a call during a 1-on-1 chat. ● Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ● Ends screen sharing. NOTE: This feature requires Skype for - HP EliteBook G1 | Maintenance and Service Guide - Page 23
Bottom Component (1) Vent (2) Speakers (2) Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce sound. - HP EliteBook G1 | Maintenance and Service Guide - Page 24
need when you troubleshoot system problems or travel internationally with tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be this information before you contact support. Component (1) HP product name (select products only - HP EliteBook G1 | Maintenance and Service Guide - Page 25
3 Illustrated parts catalog Computer major components Item Component Spare part number (1) Display assembly (non-touch) NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 21. (2) Top - HP EliteBook G1 | Maintenance and Service Guide - Page 26
Item (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Backlit, privacy keyboard TouchPad RTC battery System board (includes processor and replacement thermal material): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx- - HP EliteBook G1 | Maintenance and Service Guide - Page 27
Item Component 2-TB, PCIe, TLC 1-TB, PCIe, TLC 512-GB, PCIe, TLC 512-GB, PCIe, self-encrypting drive (SED), OPAL 2, TLC 512-GB, SATA, FIPS, TLC 256-GB, PCIe, TLC 256-GB, PCIe, self-encrypting drive (SED), OPAL 2 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 (18) Memory cover (19) - HP EliteBook G1 | Maintenance and Service Guide - Page 28
Plastics Kit Item (1) (2) (3) Component Plastics Kit Card reader insert Fingerprint reader insert Central hook Spare part number L32730-001 20 Chapter 3 Illustrated parts catalog - HP EliteBook G1 | Maintenance and Service Guide - Page 29
Display assembly subcomponents Item Component (1) Display bezel For use in models with an ambient light sensor: ● Equipped with only an HD camera ● Equipped with an IR camera ● Not equipped with a camera For use in models without an ambient light sensor ● Equipped with only an HD camera ● - HP EliteBook G1 | Maintenance and Service Guide - Page 30
Item (3) (4) (5) (6) (7) (8) (9) (10) Component UHD Hinge cap (left and right; includes bezel adhesive) Display hinges (includes left and right hinges and bezel adhesive) Antenna (left and right, includes bezel adhesive) Camera module, IR camera (includes bezel adhesive) Camera cable, IR (separate - HP EliteBook G1 | Maintenance and Service Guide - Page 31
Bracket Kit Item Component Bracket Kit (1) LCD clip (2) Power connector bracket (3) Memory cover (4) Fingerprint reader bracket (5) Hard drive bracket (not used in this model) (6) Left and right hard drive brackets (not used in this model) Spare part number L28674-001 Bracket Kit 23 - HP EliteBook G1 | Maintenance and Service Guide - Page 32
Miscellaneous parts Component AC adapter, 150-W HP Smart adapter (PFC, 4.5-mm) Rubber Kit Cable Kit (includes hard drive connector cable (not used), fingerprint reader cable, TouchPad cable, and NFC cable) Screw Kit - HP EliteBook G1 | Maintenance and Service Guide - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP EliteBook G1 | Maintenance and Service Guide - Page 34
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or - HP EliteBook G1 | Maintenance and Service Guide - Page 35
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP EliteBook G1 | Maintenance and Service Guide - Page 36
Material Antistatic plastics Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 28 Chapter 4 Removal and replacement procedures preliminary requirements - HP EliteBook G1 | Maintenance and Service Guide - Page 37
void the warranty. Component replacement procedures There are as many as 82 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement. Bottom cover Description Bottom - HP EliteBook G1 | Maintenance and Service Guide - Page 38
2. Starting near the display hinges, use a plastic non-conductive tool (2) to release the bottom cover, and then remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 39
potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. 4-cell battery 1. Disconnect the battery cable from the system board (1). 2. Remove the six Phillips M2.0×3.0 screws (2) that - HP EliteBook G1 | Maintenance and Service Guide - Page 40
the battery cable as shown in the following images: 4-cell battery cable routing 6-cell battery cable routing 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 41
Solid-state drive (M.2) Description 2-TB, TLC 1-TB, TLC 1-TB, MLC 512-GB, TLC 512-GB, self-encrypting drive (SED), OPAL 2, TLC 512-GB, FIPS, TLC 256-GB, TLC 256-GB, PCIe, self-encrypting drive (SED), OPAL 2 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 Spare part number L32557-001 L32553-001 - HP EliteBook G1 | Maintenance and Service Guide - Page 42
3. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 43
Memory module Description 16 GB 8 GB 4 GB Spare part number 937438-850 937236-850 L10598-850 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP EliteBook G1 | Maintenance and Service Guide - Page 44
cover in place. When replacing the memory cover, be sure to align the cover with these clips. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 45
WLAN/Bluetooth combo card Description Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (vPro) Intel Wireless-AC 9560 802.11ac 2x2 WiFi + BT 5 Combo Adaptor (non vPro) Spare part number L32652-005 L32650-005 Before removing the WLAN module, follow these steps: 1. Shut down the computer - HP EliteBook G1 | Maintenance and Service Guide - Page 46
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 47
Fingerprint reader board Description Fingerprint reader board (includes bracket) Fingerprint reader board bracket Fingerprint reader cable Spare part number L33678-001 L28674-001 (Bracket Kit) L28668-001 (Cable Kit) Before removing the fingerprint reader board, follow these steps: 1. Turn off the - HP EliteBook G1 | Maintenance and Service Guide - Page 48
board ZIF connector (5). 6. Remove the six Phillips M2.0×2.0 screws (1) that secure the TouchPad to the top cover. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 49
7. Lift the TouchPad out of the computer (2). Reverse this procedure to install the TouchPad. Component replacement procedures 41 - HP EliteBook G1 | Maintenance and Service Guide - Page 50
(3), and then remove the module from the computer. Reverse the removal procedures to install the NFC module. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 51
Bottom speakers Description Bottom speakers (includes cable) Spare part number L28672-001 (Speaker Kit) Before removing the bottom speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP EliteBook G1 | Maintenance and Service Guide - Page 52
4. Remove the speaker (4). Reverse this procedure to install the speakers. NOTE: When installing the speakers, make sure the rubber grommets around the screws are correctly installed. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 53
Card reader/audio board Description Card reader/audio board (includes cable) Spare part number L31572-001 Before removing the card reader/audio board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP EliteBook G1 | Maintenance and Service Guide - Page 54
the middle of the heat sink (between the fans) in the order indicated on the heat sink (3). 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 55
fans. Discrete graphics models: UMA graphics models: Various thermal pads are used on the system board components and the heat sink sections and that service them. See the following images for thermal pad locations. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan - HP EliteBook G1 | Maintenance and Service Guide - Page 56
Discrete graphics models: UMA graphics models: Reverse this procedure to install the thermal module. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 57
System board NOTE: All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description System board with integrated processor for use in models with discrete graphics memory: ● Intel Core i7-8850H processor ● Intel Core i7- - HP EliteBook G1 | Maintenance and Service Guide - Page 58
off the system board (4). Brackets are available in the Bracket Kit using spare part number L28674-001. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 59
3. Disconnect the following cables from the system board: (1) Camera cable (2) WLAN antennas cable (3) Display cable (4) Top speaker cable (5) Power button board cable (6) Right speaker cable (7) TouchPad cable (8) Card reader cable (9) Keyboard backlight cable (10) Keyboard cable (11) NFC cable (12 - HP EliteBook G1 | Maintenance and Service Guide - Page 60
(2), and then remove the system board from the computer (3). Reverse this procedure to install the system board. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 61
RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number not spared Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP EliteBook G1 | Maintenance and Service Guide - Page 62
top of the board (1). 4. Remove the two Phillips M2.0×3.0 screws (2) that secure the board to the computer. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 63
5. Remove the board from the computer (3). Reverse this procedure to install the power button board. Component replacement procedures 55 - HP EliteBook G1 | Maintenance and Service Guide - Page 64
to the computer. 2. Remove the speaker from the computer (2). Reverse this procedure to install the top speaker. 56 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 65
Display assembly NOTE: Display assemblies are spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. To remove the display assembly and access display assembly subcomponents, follow these steps: 1. Turn off the computer. If you are - HP EliteBook G1 | Maintenance and Service Guide - Page 66
: a. Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). 58 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 67
b. Remove the display bezel (4). The display bezel is available using the following spare part numbers: L31564-001: Models with an ambient light sensor and only an HD camera L31565-001: Models with an ambient light sensor and an IR camera L31566-001: Models with an ambient light sensor and without a - HP EliteBook G1 | Maintenance and Service Guide - Page 68
any other foreign objects. Failure to follow this caution can result in damage to the display panel. 60 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 69
b. Lift the top edge of the display panel (2). c. Rotate the display panel over and place it upside down next to the display enclosure (1). d. Lift the tape (2), and then disconnect the display panel cable (3) from the display panel. The display panel is available using the following spare part - HP EliteBook G1 | Maintenance and Service Guide - Page 70
display enclosure. b. Remove the display hinges (2). Both display hinges are available using spare part number L28659-001. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 71
13. If it is necessary to replace the wireless antennas: a. Remove the cables from the routing path on the sides and bottom of the display enclosure (1). b. Peel the antennas off the display (2). The antennas are available using spare part number L31688-001. 14. If it is necessary to replace the - HP EliteBook G1 | Maintenance and Service Guide - Page 72
display cable: a. Remove the display cable from the routing path along the bottom of the display enclosure (1). 64 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 73
b. Remove the display cable from the display enclosure (2). The display cable is available using spare part number L31696-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 65 - HP EliteBook G1 | Maintenance and Service Guide - Page 74
Hungary Iceland Spare part number -A41 -201 -261 -DB1 -FL1 For use in country or region India Israel Italy Japan Latin America -081 -DH1 The Netherlands Northern Africa -051 -041 -151 -211 -141 -541 -031 -001 66 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP EliteBook G1 | Maintenance and Service Guide - Page 75
must first disable FastBoot. 1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Clear the in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Save Changes and Exit, and then - HP EliteBook G1 | Maintenance and Service Guide - Page 76
screen, and then follow the on-screen instructions. - or - Select Main, select HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook G1 | Maintenance and Service Guide - Page 77
in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP EliteBook G1 | Maintenance and Service Guide - Page 78
most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 70 Chapter 6 Computer - HP EliteBook G1 | Maintenance and Service Guide - Page 79
Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer - HP EliteBook G1 | Maintenance and Service Guide - Page 80
Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure - HP EliteBook G1 | Maintenance and Service Guide - Page 81
Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are - HP EliteBook G1 | Maintenance and Service Guide - Page 82
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC - HP EliteBook G1 | Maintenance and Service Guide - Page 83
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75 - HP EliteBook G1 | Maintenance and Service Guide - Page 84
, and then select This PC. NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. 76 Chapter 8 Backing up - HP EliteBook G1 | Maintenance and Service Guide - Page 85
to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following: ● Only one set of - HP EliteBook G1 | Maintenance and Service Guide - Page 86
Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed - HP EliteBook G1 | Maintenance and Service Guide - Page 87
down the volume up button, and then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the - HP EliteBook G1 | Maintenance and Service Guide - Page 88
or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space. IMPORTANT: After you - HP EliteBook G1 | Maintenance and Service Guide - Page 89
9 Specifications Computer specifications Metric U.S. Dimensions Width 360 mm 14.17 in Depth 254 mm 10.00 in Height (front to rear, LED display assembly) 18.9 mm 0.74 in Weight (4-cell battery) 2.05 kg 4.54 lb Input power Operating voltage and current 19.5 V dc @ 6.15 A - 120 W, - HP EliteBook G1 | Maintenance and Service Guide - Page 90
°F) 185°F) 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 82 Chapter 9 Specifications - HP EliteBook G1 | Maintenance and Service Guide - Page 91
°F to 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. M.2 solid-state drive specifications 83 - HP EliteBook G1 | Maintenance and Service Guide - Page 92
of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and - HP EliteBook G1 | Maintenance and Service Guide - Page 93
Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 85 - HP EliteBook G1 | Maintenance and Service Guide - Page 94
Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 89. Yes Stores system RTC battery backed-up CMOS This memory is not - HP EliteBook G1 | Maintenance and Service Guide - Page 95
7 Yes Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No (select products only) 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Webcam - HP EliteBook G1 | Maintenance and Service Guide - Page 96
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP EliteBook G1 | Maintenance and Service Guide - Page 97
can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select - HP EliteBook G1 | Maintenance and Service Guide - Page 98
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP EliteBook G1 | Maintenance and Service Guide - Page 99
OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of - HP EliteBook G1 | Maintenance and Service Guide - Page 100
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall - HP EliteBook G1 | Maintenance and Service Guide - Page 101
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP EliteBook G1 | Maintenance and Service Guide - Page 102
cover, spare part number 19 bottom speakers removal 43 spare part number 43 Bracket Kit spare part number 23 buttons power 11 C cables, service considerations 25 call answer light 11 call end light 11 camera 8 identifying 8 product description 2 camera cable removal 63 spare part number 64 camera - HP EliteBook G1 | Maintenance and Service Guide - Page 103
HP PC Hardware Diagnostics UEFI downloading 73 starting 73 using 72 HP PC Hardware Diagnostics Windows downloading 71 installing 72 using 71 HP Recovery Manager correcting boot problems 80 starting 79 HP Recovery media recovery 79 using 77 HP 16 serial number 16 service 16 wireless certification 16 - HP EliteBook G1 | Maintenance and Service Guide - Page 104
serviceability 4 wireless 3 product name 1 product name and number, computer 16 R recovery 76 discs 77, 79 HP Recovery Manager 78 HP Recovery partition 78 media 79 starting 79 supported label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 - HP EliteBook G1 | Maintenance and Service Guide - Page 105
USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 6 V vents, identifying volume adjusting 13 mute 13 5, 7, 15 W Windows backup 76 recovery media 76 system restore point 76 Windows application key,
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
 |
 |
HP EliteBook 1050 G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.