HP EliteDesk 705 G3 Micro Maintenance and Service Guide
HP EliteDesk 705 G3 Micro Manual
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- HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP EliteDesk 705 G3 Microtower Business PC - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 2
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2016 Document Part Number: 900226-001 Product notice This user guide describes features - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 5
components ...3 Serial number location ...4 2 Illustrated parts catalog ...5 Microtower (MT) chassis spare parts ...5 Computer major components ...5 Misc ...14 Cleaning the monitor ...15 Cleaning the mouse ...15 Service considerations ...15 Tools and software requirements ...15 Screws ...15 Cables - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 6
4 Removal and replacement procedures - Microtower (MT) chassis 18 Preparation for disassembly ...18 Access panel ...58 Recovering the Configuration Settings ...63 6 Troubleshooting without diagnostics ...64 Safety and comfort ...64 Before you call for technical support ...64 Helpful hints ...65 vi - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 7
...71 Solving media card reader problems ...73 Solving display problems ...74 Solving audio problems ...78 Solving printer problems ...80 Solving keyboard and mouse problems ...81 Solving Hardware Installation Problems ...82 Solving Network Problems ...84 Solving memory problems ...87 Solving CD-ROM - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 8
is responding 115 System Recovery when Windows is not responding 116 System Recovery using recovery media (select models only 116 Using HP Recovery Disc operating system discs (select models only 117 Appendix A Battery replacement ...119 Appendix B Power Cord Set Requirements ...122 General - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 9
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Standard configuration features 1 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 10
when the system is off. NOTE: The Power On light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting system validation diagnostic front panel LEDs and audible codes on page 99 to - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 11
optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wakeup feature. The wakeup feature is also supported on the PS/2 connector if enabled in BIOS F10 Setup. When a device - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 12
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 4 Chapter 1 Product features - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 13
Microtower (MT) chassis spare parts Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 14
Item Description (5) Fan sink (includes replacement thermal material) x Memory modules (PC4-17000) 16-GB 8-GB 4-GB 2-GB x Processors (include replacement thermal material) AMD A12-9800, 3.8 GHz AMD A10-9700, 3.5 GHz AMD A8-9600, 3.5 GHz AMD A6-9500, 3.1 GHz AMD A12-8870, 3.7 GHz AMD - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 15
PCIe x16 graphics card Speaker Secure Digital (SD) card reader SATA data cable, 18 inch, 1 straight end, 1 angled end SATA drive power cable WLAN modules Microtower (MT) chassis spare parts 7 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 16
NV Wireless antenna for use with WLAN modules Slim optical drive bezel blank Slim optical drive latch Hard drive conversion bracket, 2.5-inch to 3.5-inch HP Business PC Security Lock Center strip kit Rubber foot Keyed cable lock Dual-head keyed cable lock Grommet, hard drive isolation, blue, for - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 17
Item Description HP USB slim HP USB Conferencing Wireless keyboard, mouse, and dongle USB/PS2 Washable USB, Smart card x not illustrated Misc boards port Serial port USB 3.1 Type Cx1 PCIe x1 card PCIe to M.2 adapter WLAN module PCI adapter + Bluetooth Microtower (MT) chassis spare parts 9 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 18
Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 5400-rpm, 2.5-inch 1-TB, hybrid SSD, 7200-rpm, 3.5-inch 500 GB, 7200 rpm, 3.5-inch 500-GB, 7200-rpm, 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500-GB, 5400-rpm, 2.5-inch, OPAL2, FIPS 500-GB, 5400-rpm, hybrid SSD, - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 19
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 20
directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. 12 Chapter 3 Routine care, SATA drive guidelines, and disassembly - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 21
with ground cords of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard ties to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 22
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 23
, follow the procedures in Cleaning the computer case on page 14. Service considerations Listed below are some of the considerations that you should keep is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 24
by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer HP. 16 Chapter 3 Routine care, SATA drive guidelines, - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 25
37 in (100 cm) 400-700 mV 3.3 V, 5 V, 12 V N/A 6.0 Gb/s SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 26
in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 27
Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Pull up the access panel handle (1), and then slide the panel back (2) and lift it off the computer (3). To replace the access panel, - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 28
the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures. 20 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 29
Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Install a 6-32 screw - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 30
top tab on the side of the blank (1), and then rotate the blank off the front of the bezel (2). 22 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 31
be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual channel mode. DDR4-SDRAM DIMMs For - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 32
the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 24 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 33
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 34
the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 26 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 35
3. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. 4. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 5. Before - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 36
, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 28 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 37
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 38
, for 3.5-inch hard drive Grommet, hard drive isolation, blue, for 2.5-inch hard drive When installing drives, follow these guidelines: 30 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 39
labeled SATA0. ● Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1 and SATA2). ● HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis next to the hard drive bays (1). If you are - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 40
: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 32 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 41
5. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 6. Press upward on the green release latch on the underside of the drive (1), and then slide - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 42
and then remove the bezel blank. See Front bezel on page 20 for more information. 4. Follow the instructions for removing the optical drive if one was installed. Refer to Removing a 9.5 mm slim optical drive on frame (2). 34 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 43
7. Connect the power cable (1) and data cable (2) to the rear of the optical drive. 8. If installing a new drive, connect the opposite end of the data cable to one of the light blue SATA connectors (labeled SATA1 or SATA2) on the system board. 9. Replace the front bezel if it was removed. 10. - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 44
hard drive. 4. Pull the green latch next to the drive outward (1) and slide the drive out of the bay (2). 36 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 45
Installing a hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. You can install a 3.5-inch hard drive or a 2.5-inch hard drive with a 3.5-inch adapter bracket similar to the example shown below. ● - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 46
drive or the 2.5-inch drive adapter bracket (two on each side). NOTE: HP has supplied four extra mounting screws installed on the chassis next to the hard mounting screws with the guide slots, until the drive snaps into place. 38 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 47
board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to one of the light blue SATA connector labeled SATA1 and SATA2. 8. Replace - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 48
SATAPWR0 (4), and then remove the cable from the computer. To reinstall the drive power cable, reverse the removal procedure. 40 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 49
Front I/O and power switch assembly 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Remove the Torx T15 screw (1) that secures the assembly to the chassis, - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 50
front I/O and power switch assembly from the inside of the computer. To reinstall the assembly, reverse the removal procedure. 42 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 51
Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 52
installing the processor to prevent damage to the processor's solder connections. Reverse the removal procedure to install a new processor. 44 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 53
version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 54
install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit. 46 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 55
Power supply Description Power supply, 280W, 92% efficient Power supply, 280W, 85% efficient Power supply, 280W, standard 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the four silver Torx T15 screws - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 56
, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure. 48 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 57
System board 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 58
White Component Memory module Memory module Memory module Front I/O/power switch Power supply Drive power 6-pin main power Speaker 50 Chapter 4 Removal and replacement procedures - Microtower (MT) chassis - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 59
Sys Bd Label SATA2 FRONT USB3 SD RDR XU SATA0 CPUFAN SATA1 DIMM4 color Component Light blue Any SATA Device other than the primary hard drive Blue Front I/O and power switch Black Card reader Black Processor Dark blue Hard drive White Processor fan Light blue Any SATA Device other - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 60
error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through or more computers. ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 61
3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can access this application directly by pressing F3 during startup. 4. - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 62
Computer Setup-Main NOTE: Support for specific Computer Setup options may vary depending on drive or on a removable USB drive under the "Hewlett-Packard\BIOS\New" folder or under the "EFI\HP\BIOS \New" folder. Set Machine Unique Data Lets you update the following values: ● Feature Byte ● Build ID - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 63
USB device Restores system configuration from a USB flash media device. NOTE: In order to protect system security, this feature does not support replicating passwords. Use the BIOS Configuration Utility instead. Save Custom Defaults Saves the current system configuration settings as the default - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 64
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the Configuration Lets you activate HP SureStart. Verify Boot Block on ever Boot Select to enable HP SureStart. BIOS Data Recovery Policy Select 'Automatic' or 'Manual' to determine data recovery - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 65
the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. CAUTION: Be aware that these settings take place immediately. A save is not necessary. CAUTION - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 66
Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default requires the BIOS Administrator password. Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 67
Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the firmware and OS boot process. Default is 'Legacy Support Enable and Secure Boot Disable'. Secure Boot Key Management Lets you manage the custom key settings. Clear Secure Boot Keys Lets you delete any - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 68
Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading ● Previous state-causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. SVM CPU VIrtualization (enable/disable) Controls the virtualization features of the - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 69
Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading ● Serial port A ● SATA0 ● SATA1 ● SATA2 ● Front USB ports ● Rear USB ports ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ● Allow all USB devices ● Allow only - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 70
you to use F10 Setup to check for BIOS updates and apply them using either a manual selection or an automatically scheduled check upon boot-up. NOTE: If Windows BitLocker Drive Encryption (BDE) is enabled, HP requires that BDE be suspended temporarily before the BIOS is flashed. You must get the - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 71
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup-Main on page 54 in the Computer Setup-File table.) NOTE: It is recommended that you - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 72
page 65 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with selfsolve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 73
monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently expansion board or other option. See Solving Hardware Installation Problems on page 82 for instructions. ● Be sure that all the needed device drivers - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 74
check to be sure that it is supported on the system. ● If the problems You may be able to easily resolve the general problems described in this section. If a problem displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 75
date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 76
not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it. 68 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 77
the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving general problems 69 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 78
cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the power supply. 5. Replace the system board. 70 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 79
in Computer Setup. Drive responds slowly immediately after power-up. Solution Check cable connections. See reconfiguration directions in the Solving Hardware Installation Problems on page 82 section. If the system still does not recognize the new device, check to see if the device is listed within - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 80
, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 72 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 81
Solving media card reader problems Media card will not work in a digital camera after formatting Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 82
boot menu. 3. Change the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and Personalization, select Adjust screen resolution. 74 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 83
the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every second failure prior to video). Replace the system board. Solving display problems 75 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 84
to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the monitor's Menu horizontal or vertical position of the image. 76 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 85
higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer Adjustment option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions. - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 86
monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad list of applications. Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 87
Device Options. The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device the jack or set the jack to its default value. Solving audio problems 79 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 88
use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple than what is expected. Solving printer problems If you encounter printer problems, see the documentation that came with Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 89
may be out of paper. Solution Check the paper tray and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 90
a mouse cleaning kit available from most computer stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open a - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 91
the device with the computer system. Reboot the computer and follow the instructions for accepting the changes. Use Windows Device Manager to deselect the automatic are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Solving Hardware Installation - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 92
DIMM4 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. select Control Panel, and then select Device Manager. 84 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 93
securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. device at the other end are operating correctly. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 94
end of the cable is securely attached to the correct device. Contact an authorized service provider. New network card will not boot. Cause New network card may be EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. 86 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 95
If you encounter memory problems, some common causes and solutions are listed in the before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 96
faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed POST Delay in Advanced > Power-On Options. 88 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 97
select Device Manager from the list of applications. 2. Restart the computer and let Windows detect the CD or DVD driver. Solving CD-ROM and DVD problems 89 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 98
of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash defective. Try a different flash drive. 90 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 99
utility and ensure that the USB ports are set to Enabled in Security > USB Security. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 100
You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. 92 Chapter 6 Troubleshooting without diagnostics - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 101
other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause ROM issue - POST error has occurred - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 102
-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 103
time clock) battery may need to be replaced. Processor is not supported by the BIOS. Memory error during POST execution of the Management setup failure. Recommended action problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 104
memory was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is a if applicable. (Available at http://www.hp.com/support.) 96 Chapter 7 POST error messages and diagnostic front panel LEDs and - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 105
Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 106
Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe BIOS recovery has occurred. Not applicable. 60x-HP Battery Alert The system has detected the storage is not supported and has been disabled. Replace with a supported module. 800 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 107
Control panel message 910-Filter Warning 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected Description Recommended action Airflow filter is dirty. Replace the airflow filter. The system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 108
initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 109
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 110
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 111
optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. Deleting a Setup or Power-On password 103 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 112
and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 52. 104 Chapter 8 Password security and resetting CMOS - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 113
the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics You can run the (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 105 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 114
, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. 6. Click Download, and then select Run. 106 Chapter - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 115
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 116
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ○ Be sure that the computer is connected to AC power before you begin creating the - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 117
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 118
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 119
only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Backing up, restoring, and - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 120
manually HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 121
recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery 2), and set up the computer, you can create recovery discs using HP Recovery Disc Creator. The recovery discs allow you to reinstall your - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 122
Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. 3. Control, see Help and Support: Select Start > Help and Support. To create a backup using Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 123
create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always use the System Restore procedure before you use the System Recovery program. See System - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 124
the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 125
computer and repair the operating system. To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 126
After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 118 Chapter 10 System backup and recovery - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 127
external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. 119 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 128
b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 129
b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 130
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 131
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 132
HP EliteDesk 705 G3 Microtower the HP website. 2. Follow the instructions to HP splash screen, press the F10 key to enter BIOS setup screen. 4. Select Security > System Security from the main menu. If the Embedded Security Device Support or Asset Tag is set, manually clear it under Security > System - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 133
place the (blue/green) jumper back on header E49. Replace the computer hood and power cord. If Computrace is enabled on the computer, see the service provider for instruction to disable the feature. 125 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 134
D Specifications MT Specifications Table D-1 Specifications U.S. Metric Chassis Height Width Depth 14.0 in 6.7 in 13.4 in 355 mm 170 mm 340 mm Approximate Weight 14.9 lb 6.76 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C NOTE: Operating - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 135
Table D-1 Specifications (continued) U.S. Metric 280W active PFC; 91/93/90% efficient at 20/50/100% load (230V) The 280W power supply meets the 5000m requirements of CCC. Rated Input Current 3.6A Current Leakage (NFPA 99) With ground < 100 μA Without ground < 275 μA 1 This system - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 136
drive recovery Windows 7 115 hard drives sizes 10, 30 hardware installation problems 82 heat sink removal and replacement 43 Help and Support Windows 7 111 helpful hints 65 HP PC Hardware Diagnostics (UEFI) downloading 105 HP Recovery Disc Creator, using 113 I installing battery 119 drive cables 30 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 137
screws, correct size 15 security front bezel 21 serial number location 4 serial port illustrated 26 service considerations 15 Setup password 102, 103 setup password 101 software problems 93 servicing computer 15 solenoid lock illustrated 7 speaker illustrated 7 removal and replacement 45 Index 129 - HP EliteDesk 705 G3 Micro | Maintenance and Service Guide - Page 138
7 112 System Restore, Windows 7 114 T temperature control 13 tools, servicing 15 Torx T15 screwdriver 15 V ventilation, proper 13 W Windows 10 backup creating system restore points 112 hard drive recovery 115 Help and Support 111 steps for creating recovery discs 113 steps for creating recovery
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Maintenance and Service Guide
HP EliteDesk 705 G3 Microtower Business PC