HP EliteDesk 800 65W G3 Maintenance and Service Guide

HP EliteDesk 800 65W G3 Manual

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  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP EliteDesk 800 G3 Desktop Mini HP ProDesk 600 G3 Desktop Mini HP ProDesk 400 G3 Desktop Mini
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 2
    services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition (January 2017) Document Part Number: 913328-001 Product notices This user guide drivers on http://www.support.hp
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 5
    (EliteDesk 800, and ProDesk 600 3 Rear panel components (ProDesk 400) ...4 Serial number location ...5 2 Illustrated parts catalog ...6 Desktop Mini (DM ...15 Cleaning the monitor ...16 Cleaning the mouse ...16 Service considerations ...16 Tools and software Requirements ...16 Screws ...16 Cables
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    ...19 4 Removal and replacement procedures - desktop mini (DM) chassis 20 Preparation for disassembly ... 29 Hard drive cable ...31 Secondary fan (EliteDesk 800 G3 65 W models only 32 Drive cage ... cable removal/installation 53 Changing from desktop to tower configuration 56 5 Computer Setup
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 7
    Troubleshooting without diagnostics ...69 Safety and comfort ...69 Before you call for technical support ...69 Helpful hints ...70 Solving general problems ...71 Solving power problems ...75 Solving hard drive problems Using HP PC Hardware Diagnostics (UEFI) ...107 Downloading HP PC Hardware
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 8
    Windows is responding 113 System Recovery when Windows is not responding 113 System Recovery using recovery media (select models only 114 Using HP Recovery Disc operating system discs (select models only 114 Backing up, restoring, and recovering in Windows 10 115 Creating recovery media and
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 9
    desktop orientation. The tower stand is sold separately. Front panel components (EliteDesk 800 6 Drive light 3 USB 3.x port with HP Sleep and Charge* 7 Dual-state power button problem with the computer and the drive light is displaying a diagnostic code. Refer to the Maintenance and Service Guide
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 10
    -out (headset)/Audio-in (microphone) combo jack 2 USB 3.x port with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power there is a problem with the computer and the drive light is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 11
    Rear panel components (EliteDesk 800, and ProDesk 600) NOTE: Your computer model may look slightly different from the illustration in this section. Item Icon hibernation system power states using the keyboard or mouse when enabled in BIOS. Rear panel components (EliteDesk 800, and ProDesk 600) 3
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 12
    Rear panel components (ProDesk 400) NOTE: Your computer model may look slightly different from the illustration in this section. Item Icon 1 Component Antenna cover Item Icon 7 Component Serial port (black) 2 Thumbscrew 8 3 Security cable slot 9 4 External antenna connector 10 5
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 13
    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance. Serial number location 5
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 14
    on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item (1) (2) (3) (4) (5) Description Front bezel HP ProDesk 400 G3 models HP ProDesk 600 G3 models HP EliteDesk 800 G3 models
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 15
    G4600, 65 W (800 G3 models only) Intel Pentium G4600T Intel Pentium G4560, 65 W (800 G3 models only) Intel Pentium G4560T Intel Pentium G3950, 65 W (800 G3 models only) Intel Celeron G3930, 65 W (800 G3 models only) Intel Celeron G3930T * not illustrated Desktop Mini (DM) chassis spare
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 16
    Cables Item Description (1) SATA cable * Adapter, DisplayPort to HDMI 1.4 * Adapter, DisplayPort to VGA * Adapter, DisplayPort to DVI * Adapter, USB-C to USB 3.0 * Adapter, USB-C to VGA * Adapter, USB-C to DisplayPort * Adapter, USB-C to HDMI * DVI cable * DisplayPort cable *
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 17
    drive fan (for use in EliteDesk 800 G3 65W models) Heat sink For use with 65 W processors (800 G3 models only) For use with 35 W processors Speaker Thermal sensor Option board, HDMI Option board, serial port Fan duct Option board, DisplayPort (not illustrated) Desktop Mini (DM) chassis spare parts
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 18
    Description Option board, USB Type-C (not illustrated) Option board, VGA (not illustrated) Screw kit Stand Port cover Dust filter EPS bracket HP Dual Head Keyed Cable Lock HP Dual Head Keyed Cable Lock Grommet, hard drive WLAN modules: Intel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 19
    , OPAL 2, SED 500 GB, 5400 rpm, FIPS-140-2, OPAL 2 Solid-state drives, 2.5-inch 512 GB, FIPS-140-2 256 GB, FIPS-140-2 256 GB 128 GB Desktop Mini (DM) chassis spare parts 11
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    described in this chapter is essential for proper service. CAUTION: When the computer is plugged into 7,000 V 5,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 10% 35,000 V 12,000 V 6,000 V
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 21
    when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Electrostatic discharge information 13
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    table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 23
    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 24
    , follow the procedures in Cleaning the Computer Case on page 15. Service considerations Listed below are some of the considerations that you should keep is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 25
    appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is system or return them to HP, their authorized partners, or their agents. Service considerations 17
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 26
    700 mV 3.3 V, 5 V, 12 V N/A 6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 27
    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 28
    in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 29
    Top cover 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Depending on the computer model, slide the cover lock switch (1) to the left , or loosen the thumbscrew (1) on the rear panel as shown in the following images. NOTE: If necessary, a Torx T-15 screwdriver
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 30
    of the bezel (2). 6. Rotate the bezel off the top cover (3). HP ProDesk 600 G3 and 400 G3 models HP EliteDesk 800 G3 models 7. Remove the bezel from the top cover. To install the front bezel, reverse the removal procedure. 22 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
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    that the dust collected on the filter does not impede air flow through the computer. NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. To remove the dust
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 32
    the thermal module from the system board connector labeled THERM. To install the thermal sensor, reverse the removal procedures. 24 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 33
    properly if you install unsupported memory modules. Memory modules constructed with x8 and x16 DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 34
    to channel A. ● In any mode, the maximum operational speed is determined by the slowest memory module in the system. 26 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 35
    Replacing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC
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    tab on the memory module slot. The computer automatically recognizes the additional memory when you turn on the computer. 28 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 37
    Hard drive Description Hard drives, 2.5-inch 2 TB, 5400 rpm 1 TB, 7200 rpm 1 TB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm 500 GB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm, OPAL 2, SED 500 GB, 5400 rpm, FIPS-140-2, OPAL 2 Solid-state drives, 2.5-inch 512 GB, FIPS-140-2 256 GB, FIPS-140-2 256
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 38
    into the SATA connector BEFORE pushing down on the hard drive latch so that the latch will secure properly. 30 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 39
    Hard drive cable The hard drive cable is secured with two Torx screws. To remove the hard drive cable: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the top cover (Top cover on page 21). 3. Remove the hard drive (Hard drive on page 29). 4. Disconnect the
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 40
    Secondary fan (EliteDesk 800 G3 65 W models only) HP EliteDesk 800 G3 65 W models include a secondary fan installed under the hard drive. 1. Prepare the computer for install the secondary fan, reverse the removal procedure. 32 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 41
    Drive cage The drive cage is secured with three Phillips screws. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the top cover (Top cover on page 21). 3. Remove the hard drive (Hard drive on page 29). 4. Remove the three screws (1) that secure the hard
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 42
    the hard drive (Hard drive on page 29). 4. If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). 5. Remove the hard drive cage (Drive socket (2). 34 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 43
    9. Remove the screw holder from the solid-state drive (3) for use on the replacement solid-state drive. To install a solid-state drive, reverse the removal procedures. M.2 PCIe solid state drive (SSD) 35
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 44
    Remove the hard drive (Hard drive on page 29). 4. If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). 5. Remove the drive cage (Drive cage board. 36 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 45
    9. Grasp the WLAN module (3) by the sides and pull it out of the socket. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. WLAN module 37
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 46
    model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). 5. Remove the drive cage (Drive cage on page 33). 6. Locate the WLAN module on the system board. 7. Disconnect the internal antennae from the WLAN module. For instructions, see WLAN
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 47
    10. Insert a Phillips screwdriver in each knock-out feature and rotate (3) to remove the blank. 11. Feed the external antenna cable through each hole and screw the antenna into position. 12. Connect the external antenna cables to the WLAN module. Reverse the removal procedure to install the WLAN
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 48
    Replace the battery only with the HP spare designated for this product. EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). 5. Remove the hard drive cage (Drive cage on page 33). 40 Chapter 4 Removal and replacement procedures - desktop mini
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 49
    6. Locate the battery and battery holder on the system board. NOTE: You may need to use a small tool, such as tweezers or needle-nose pliers, to remove and replace the battery. 7. Lift the battery out of the holder. 8. Slide the replacement battery into position, positive side up. The battery holder
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    cable from the system board (3). 5. Remove the fan from the computer. To install the fan, reverse the removal procedure. 42 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 51
    Heat sink The heat sink is secured with three captive Torx screws. Be sure to loosen the screws in the order indicated on the heat sink. A fan duct sits behind and partially on top of the heat sink. order indicated on the heat sink. 1. Prepare the computer for disassembly (Preparation for
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 52
    performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. 44 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 53
    7. Lift the heat sink out of the computer. To replace the heat sink, reverse the removal procedures. When replacing the heat sink, be sure to install thermal pads as shown in the following image: Heat sink 45
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 54
    65 W (800 G3 models only) Intel Core i5-7500T Intel Core i3-7320, 65 W (800 G3 models only) Intel Core i3-7300, 65 W (800 G3 models only) Intel Core i3-7300T Intel Core i3-7100, 65 W (800 G3 models only open position (1). 46 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 55
    latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 47
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 56
    the speaker toward the left to remove it from the computer (2). To install the speaker, reverse the removal procedures. 48 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 57
    Option board Description Option board, HDMI Option board, serial port Option board, DisplayPort Option board, USB Type-C Option board, VGA An option board can be installed near the back of the system board that provides an additional connector on the rear I/O panel. NOTE: The image in this section
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 58
    hard drive cable (Hard drive cable on page 31). 7. If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). 8. Remove the drive cage (Drive cage (2). 50 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 59
    Model name/number or marketing name. Flexbuild Enter the Serial Number of Unit. Support Enter the SKU or Product Number including Support Localization Code. Enter the 18-byte identifier assigned to the Support computer. Enter the Feature Byte string. The feature Flexbuild byte string is case
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 60
    Black Yellow Hood sensor connector Solid-state module socket WLAN module socket CMOS reset button White Secondary hard drive 52 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 61
    (Hard drive on page 29). 6. Remove the hard drive cable (Hard drive cable on page 31). 7. If your model is an EliteDesk 800 G3, remove the secondary fan (Secondary fan (EliteDesk 800 G3 65 W models only) on page 32). 8. Remove the drive cage (Drive cage on page 33). 9. Remove the fan (Fan on page
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 62
    transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver. 54 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 63
    19. Remove the rear transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver. Reverse the removal procedure to install the WLAN antennas and transceivers. Internal WLAN antenna cable removal/installation 55
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 64
    Changing from desktop to tower configuration The computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Prepare the computer for disassembly (Preparation cover was removed. 56 Chapter 4 Removal and replacement procedures - desktop mini (DM) chassis
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 65
    Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 66
    4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 67
    Main NOTE: Support for specific Super I/O Firmware version ● USB Type-C controller(s) firmware version ● Service Born on date ● Serial number ● SKU number ● UUID the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed,
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 68
    or another network server, from a removable USB drive, or from a file located on the hard drive. Displays current BIOS version information. ● 'Check HP.com for BIOS Updates' or 'Check the Network for BIOS Updates' The string that appears here depends on the setting in 'BIOS Update Preferences'. This
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 69
    reboots. Suppress POST Errors Select to suppress most system messages during POST (Power-On Self Test). Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup-Security Option Description Set up BIOS
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 70
    Save/Restore MBR of System Hard Drive NOTE: Windows 10 systems are generally not formatted to include an MBR. Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the Master Boot Record (MBR) of the system hard drive. If the MBR
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 71
    Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default the Security menu to factory defaults. Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 72
    Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to 'disable' to support Device Guard. System Options Turbo boost Intel Turbo Boost Technology (TBT) automatically allows processor cores to run faster than the base operating
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 73
    Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology for
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 74
    is restarted. USB Type-C Controller Firmware Update Default is enabled. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is 'All legacy' for Windows 7 and other non-Windows configurations. Default is 'All UEFI' for Windows 10 or later
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 75
    computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). Default is CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Computer Setup (F10) Utilities 67
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    Computer Setup-UEFI Drivers Lets you restart the computer into the 3rd Party Option ROM Management application. You can start this application directly by pressing F3 during startup. Recovering
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    of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 70 in this guide. To assist you in resolving problems online, HP Instant Support Professional
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 78
    serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was problems on page 87 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 79
    system, check to be sure that it is supported on the system. ● If the system has problems You may be able to easily resolve the general problems described in this section. If a problem Utility is displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup (F10
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 80
    , you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Processor is too hot. Hard drive is full. 72 Chapter 6 Troubleshooting without diagnostics Solution
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    not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it. Solving general problems 73
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    the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 74 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 83
    2. Open the access panel and ensure the power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the system. If the system enters POST, then
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 84
    from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the , the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed Troubleshooting without diagnostics
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    the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 77
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    reader problems Media inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on from the list of applications. In the left column, expand This PC, right-click on the corresponding drive icon, and then select Eject.
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    the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to
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    system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every to video). Replace the system board. 80 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 89
    controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not card is bad. Solution Install the video drivers included in the upgrade kit. Change requested to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 90
    higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer Adjustment option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions.
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 91
    appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some from the list of applications. Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 92
    different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so driver or application software. Solution In the audio driver or application software, reconfigure the jack or set the jack to its default value. 84 Chapter 6 Troubleshooting
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 93
    speakers. Some graphics cards support audio over the DisplayPort connection problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Printer is not turned on and online. The correct printer drivers
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 94
    memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with Troubleshooting without diagnostics
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    a mouse cleaning kit available from most computer stores. Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard,
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 96
    device with the computer system. Reboot the computer and follow the instructions for accepting the changes. Use Windows Device Manager to deselect the codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 88 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 97
    party memory with HP memory. 4. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed Solving Network Problems Network driver does not detect network controller. Cause Network controller is disabled. Incorrect network driver. Solution
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 98
    Table 6-2 Solving Network Problems (continued) Network status link authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver of applications. 90 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 99
    Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving network problems 91
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 100
    If you encounter memory problems, some common causes and reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot to the computer. 92 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 101
    2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 102
    live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You problems If you encounter Internet access problems, consult your Internet Service (If the connection is good, the "PC" LED light on the front of the Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 103
    must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. Solving Internet access problems 95
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 104
    drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems all programs, and restart the computer. 96 Chapter 6 Troubleshooting without diagnostics
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 105
    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 106
    action RTC (real-time clock) battery may need to be replaced. problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 107
    ECC 1. memory error correction. 2. If additional memory was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is a memory module in the DIMM1 socket and that it is properly seated. A change
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 108
    Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 109
    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be configured in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure. 1.
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 110
    Control panel message 904-SATA Cabling Error 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 111
    initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 112
    or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 113
    beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 114
    briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. CAUTION: Pushing the special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 57.
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 115
    diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 116
    the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 108 Chapter 9 Using
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 117
    see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a maintenance (such as a software update, security scanning, or system diagnostics). You can also manually up your information on page 111. NOTE: HP recommends that you print the recovery procedures and
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 118
    using HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW discs are not supported
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 119
    Recovery Disc Creator. The recovery discs allow you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of recovery discs: ● Windows 7 operating system DVD-Installs the operating system
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 120
    Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem system, programs, and drivers. However, you must reinstall support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 121
    the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 122
    models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 110, use the steps in
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 123
    operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 124
    . From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ○ Be sure
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 125
    option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 126
    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 127
    only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Backing up, restoring, and
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 128
    A Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 129
    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 130
    of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 131
    Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 123
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 132
    Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 127. Yes Stores system RTC battery backed-up CMOS This memory is not
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 133
    For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No (select through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 134
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 135
    can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 136
    Voltage Range Rated Line Frequency Operating Line Frequency 90-264 VAC 100-240 VAC 50-60 Hz 47-63 Hz Standard efficiency 90W, 89% efficient 65W, 89% efficient DC Output +19.5V 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 137
    7 112 hardware installation problems 87 HDMI option board illustrated 9 headphone jack 1, 2 heat sink illustrated 9 removal and replacement 43, 46 Help and Support Windows 7 109 helpful hints 70 HP PC Hardware Diagnostics (UEFI) using 107 HP Recovery Disc Creator, using 111 HP Sure Start 127 Index
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 138
    HP Sleep and Charge 1 VGA 3, 4 POST error messages 97 power button, dual-state 1, 2 power connector 3, 4 power cord set requirements country specific 121 power problems 85 software 96 product ID location 5 R rear panel components EliteDesk 800 3 ProDesk 400 4 ProDesk 600 3 recovery discs, steps for
  • HP EliteDesk 800 65W G3 | Maintenance and Service Guide - Page 139
    service considerations 16 slots security cable 3, 4 SODIMM specifications 25 software problems 96 servicing option board illustrated 10 USB Type-C SuperSpeed port with HP Sleep and Charge 1 V ventilation, proper 14 VGA hard drive recovery 112 Help and Support 109 steps for creating recovery discs
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Maintenance and Service Guide
HP EliteDesk 800 G3 Desktop Mini
HP ProDesk 600 G3 Desktop Mini
HP ProDesk 400 G3 Desktop Mini