HP EliteDesk 800 G1 Ultra-slim PC EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal
HP EliteDesk 800 G1 Ultra-slim PC Manual
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- HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 1
Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Part Number: 723282-002 Product notice This guide describes features that are common to most models. Some - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 4
iv About This Book - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 5
Form Factor (SFF 9 Ultra-slim Desktop (USDT 10 2 Activating and Customizing the Software 11 Activating and customizing the software in Windows 7 11 Activating the Windows operating system 11 Downloading Windows 7 updates 12 Installing or upgrading device drivers 12 Customizing the monitor - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 6
devices 25 Misc boards ...26 Sequential part number listing 26 Ultra-Slim Desktop (USDT) chassis spare parts 29 Computer major components 29 39 Cleaning the monitor 40 Cleaning the mouse 40 Service considerations ...40 Power supply fan ...40 Tools and software Requirements 41 Screws ... - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 7
a slim optical drive 68 Removing a 3.5-inch or 2.5-inch hard drive 70 Installing a 3.5-inch or 2.5-inch hard drive 71 Front I/O assembly ...76 Power switch/LED assembly ...77 Fan sink ...79 Processor ...81 Speaker ...82 Smart Cover Lock (solenoid lock 83 Hood sensor ...86 Fan ...87 Power supply - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 8
128 Cable routing ...129 Front I/O assembly ...130 Power switch assembly ...132 Speaker ...134 Fan sink ...135 Processor ...136 System board ...138 Changing from desktop to tower configuration 140 7 Removal and replacement procedures: Ultra-slim Desktop (USDT 141 Preparation for disassembly 141 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 9
sensor ...165 Card reader ...166 WLAN module ...168 Graphics board ...169 Power switch ...170 System board ...171 Rear fan ...173 Antennas ...174 Changing from desktop to tower configuration 178 Port cover ...179 Power supply, external ...179 8 Computer Setup (F10) Utility 180 Computer Setup (F10 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 10
software problems ...234 10 POST error messages 236 POST numeric codes and text messages 237 Interpreting POST diagnostic front panel LEDs and audible codes 245 11 Password security and resetting CMOS 249 Resetting the password jumper 250 Clearing and resetting the CMOS 251 12 HP PC Hardware - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 11
recovery media (select models only 266 Using HP Recovery Disc operating system discs (select models only 267 Appendix A Battery replacement 269 Appendix B Power cord set requirements 272 General requirements ...272 Japanese power cord requirements 272 Country-specific requirements 273 Appendix - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 12
xii - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 13
in the computer, run the diagnostic utility (included on some computer models only). NOTE: All three computer models can be used in a tower orientation or a desktop orientation. Tower (TWR) Standard configuration features 1 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 14
Small Form Factor (SFF) Ultra-slim Desktop (USDT) 2 Chapter 1 Product features - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 15
(behind bezel) 6 Hard Drive Activity Light 2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional) 3 USB 3.0 Ports (blue) 8 3.5-inch Media Card Reader taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 16
one or more drive bays. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Dual-State Power Button 3 USB 3.0 Ports (blue taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 17
is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code.Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 245 to interpret the code. Ultra-slim Desktop (USDT) front panel components - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 18
2 PS/2 Keyboard Connector (purple) 7 Line-Out Connector for powered audio devices (green) 8 PS/2 Mouse Connector (green) 3 ) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 19
3.0 Ports (blue) 5 Line-In Audio Connector (blue) 11 Line-Out Connector for powered audio devices (green) 6 Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 20
Ultra-slim Desktop (USDT) rear panel components 1 Line-Out Connector for powered audio devices 6 VGA Monitor Connector (green) 2 USB 2.0 Ports (black) 7 Power Cord Connector 3 USB these numbers available for use when contacting customer service for assistance. 8 Chapter 1 Product features - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 21
Tower (TWR) Small Form Factor (SFF) Serial number location 9 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 22
Ultra-slim Desktop (USDT) 10 Chapter 1 Product features - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 23
to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 24
. This action points the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 25
support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app PC Settings. 3. Click Personalize to change the display settings. To customize the Desktop: 1. Click the Desktop app on the Start screen. 2. Right-click on the desktop - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 26
3 Illustrated parts catalog This chapter provides spare part information for all chassis. Tower (TWR) chassis spare parts Computer major components 14 Chapter 3 Illustrated parts catalog - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 27
For use in all countries and regions except China For use in China (2) Access panel (3) Power supply 320W, 92% efficient 320W, 90% efficient 320W, standard 320W, HV, standard (4) HP PCI expansion slot daughter card (5) System board (includes replacement thermal material) For use in - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 28
Cables Item Description (1) Front I/O assembly (2) Power switch/LED assembly (3) Drive power cable Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end Hard drive SATA cable, 17.7 inch, 2 straight ends SATA cable, 18 inch, 1 straight end, 1 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 29
Fan Optical drive 5.25-inch bezel blank Printer port, PCI card HP Ultraslim Keyed Cable Lock Hard drive conversion bracket Serial port, PCI card USB powered speakers Mouse PS2, optical USB, HP Elite Washable Wireless, HP Elite USB, optical Foot kit Spare part number 727142-001 641498 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 30
Item Description Keyboard PS/2 USB USB, wireless Smart card Wireless keyboard, mouse, and dongle Mass storage devices Description Hard drive 2 TB, 7200 rpm 1 TB, hybrid SSD, 2.5-inch hard drive 1 TB, 10000 rpm 1 TB, 7200 rpm 750 GB, 7200 rpm, hybrid SSD, 2.5-inch hard drive 500 GB, 10000 rpm 500 GB, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 31
2 GB Intel PRO/1000 single port GbE NIC, includes bracket HP WLAN 802.11 a/b/g/n 2x2 PCIe module Sequential part number listing Spare DisplayPort to HDMI Adapter, DisplayPort to DVI Adapter, DisplayPort to VGA USB powered speakers Serial port PCI card Hood sensor Printer port, PCI card Hard drive - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 32
001 Description Chassis fan Speaker (40 x 70 mm) Hard drive power cable SATA optical drive power cable DVD±RW drive 128-GB Solid-state drive Memory module, SATA hard drive 32 GB mSATA drive, 2.5-inch Memory module, 8-GB, PC3-12800 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 500 GB, 7200 rpm hard drive, self - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 33
Radeon HD8350 PCIe x16 graphics card, 1 GB DDR3 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB DDR3 Wireless keyboard, mouse, and dongle Access panel Power switch/LED with holder Front I/O assembly Front bezel for use in all countries and regions except for China Front bezel for use in China Hard - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 34
Small Form Factor (SFF) chassis spare parts Computer major components Item Description (1) Front bezel (2) Access panel (3) Power supply 240W, 92% efficient 240W, 90% efficient 240W, standard (4) System board (includes replacement thermal material) For use in models without Windows 8 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 35
Spare part number 689375-001 671613-001 671612-001 727373-001 727381-001 727380-001 Item Description (1) Front I/O assembly (2) Power switch assembly (3) SATA drive power cable Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end Optical drive SATA cable, 19.5 inch, 2 straight ends - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 36
foot kit (includes four rubber feet) Chassis stand Serial port, PCI card Hard drive conversion bracket USB powered speakers Mouse PS2, optical USB, HP Elite Washable Wireless, HP Elite USB, optical Rubber foot kit (includes four rubber feet) 24 Chapter 3 Illustrated parts catalog Spare - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 37
Item Description Keyboard PS/2 USB USB, wireless Smart card Wireless keyboard, mouse, and dongle Mass storage devices Description Hard drive 2 TB, 7200 rpm 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 1 TB, 10000 rpm 1 TB, 7200 rpm 750 GB, 7200 rpm, hybrid SSD, 2.5-inch hard drive 500 GB, 10000 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 38
2 GB Intel PRO/1000 single port GbE NIC, includes bracket HP WLAN 802.11 a/b/g/n 2x2 PCIe module Sequential part number listing Spare rpm SATA hard drive Adapter, DisplayPort to HDMI Adapter, DisplayPort to VGA USB powered speakers Optical drive SATA cable, 19.5 inch, 2 straight ends SATA cable, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 39
-001 Description Memory module, 4-GB, PC3-12800 Mouse, wireless, HP Elite Mouse, USB, HP Elite Mouse, PS2, optical Mouse, USB, optical 256-GB Solid drive 32 GB mSATA drive, 2.5-inch Chassis stand Memory module, 8-GB, PC3-12800 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 500 GB, 7200 rpm hard drive, self- - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 40
material) Intel PRO/1000 single port GbE NIC, includes bracket Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end SATA drive power cable Front I/O cable assembly Power switch assembly Front bezel Access panel Optical drive bezel blank Solenoid lock 28 Chapter 3 Illustrated parts catalog - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 41
Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Description (1) Access panel (2) Front bezel (3) Stand (4) System board ( 696970-001 696970-501 696970-601 727721-001 613766-001 648964-001 689374-001 689373-001 Ultra-Slim Desktop (USDT) chassis spare parts 29 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 42
Item Description 2-GB Processors (include replacement thermal material) Intel Core i7 4770s (3.1-GHz, 8-MB L3 cache) Intel Core i5 4670s (3.1-GHz, 6-MB L3 cache) Intel Core i5 4570s (2.9-GHz, 6-MB L3 cache) Cables Item Description (1) Optical drive cable/connector Adapter, DisplayPort to VGA - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 43
illustrated) (2) Power switch assembly HP Ultraslim Keyed Cable Lock Optical disc drive mounting cage Spare part number 587456-001 689369-001 732767-001 689384-001 588981-001 732766-001 732762-001 732765-001 732771-001 716390-001 736299-001 732772-001 703372-001 732761-001 Ultra-Slim Desktop - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 44
Item Description USB powered speakers Mouse PS2, optical USB, HP Elite Washable Wireless, HP Elite USB, optical Keyboard PS/2 USB, basic USB, wireless Smart card Wireless keyboard, dongle, and mouse Mass storage devices Description Hard drive 750 GB, 7200 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 45
Elite Mouse, USB, HP Elite 256-GB Solid-state drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 32-GB Solid-state drive, 2.5-inch Heat sink for use on models with discrete graphics cards (includes thermal material) Memory module, 2-GB, PC3-12800 Ultra-Slim Desktop (USDT) chassis spare parts - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 46
replacement thermal material) Keyboard, smart card, for use in models with Windows 8 HP Ultraslim Keyed Cable Lock AMD Radeon HD 7650A 2GB MXM Graphics Card reader, UHS Access panel Front bezel Front fan Chassis fan, rear Power switch assembly Optical drive bezel blank Solenoid lock Card reader, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 47
and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 48
7,000 V Packing PCBs in foam-lined box 5,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. Relative Humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: 700 volts - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 49
PCB laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Use such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 50
table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 51
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 52
the procedures in Cleaning the Computer Case on page 39. Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power supply fan The power supply fan is a variable-speed fan based on the temperature in - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 53
screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 54
power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions use the public collection system or return them to HP, their authorized partners, or their agents. SATA - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 55
backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 56
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine computer is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 5. As applicable, lay the computer down on its - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 57
Access panel Description Access panel Spare part number 732748-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Lift up on the access panel handle (1) then lift the access panel off the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 58
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45) 3. - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 59
Front bezel Description Front bezel Front bezel for use in China Spare part number 732751-001 732752-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45) 3. Lift up the three tabs on the side of the bezel (1), - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 60
the front bezel (2). NOTE: After removing the 5.25-inch drive bezel blank and installing a drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the drive. 48 Chapter 5 Removal and replacement procedures: Tower (TWR) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 61
bezel blank back and to the right to remove it (2). ● To remove a slim optical drive bezel blank, press inward on the retaining tabs that hold the bezel blank (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 62
populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32-GB of memory configured in a highperforming dual channel mode. DDR3-SDRAM DIMMs For proper - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 63
DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 64
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 65
card, 2 GB Intel PRO/1000 single port GbE NIC, includes bracket HP PCI expansion slot daughter card Spare part number 707252-001 720837-001 717219 PCI expansion slot to the system board by purchasing a PCI extender board from HP. To remove, replace, or add an expansion card: 1. Prepare the computer - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 66
4. Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 67
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. c. If you are removing a - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 68
8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 69
System board connections Refer to the following illustration and table to identify the system board connectors. No. System Board Connector System Board Label Color 1 System Board PCI Extender EXT Connectors black 2 SATA 3.0 SATA1 light blue 3 USB 2.0 MEDIA black 4 SATA 3.0 5 SATA - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 70
(Channel A) DIMM4 white 18 DIMM3 (Channel A) DIMM3 black 19 DIMM2 (Channel B) DIMM2 white 20 DIMM1 (Channel B) DIMM1 black 21 Power SATA PWR0 black 22 Power PWR white 23 USB 3.0 FRONT USB3.0 blue 24 USB 3.0 MEDIA3.0 black 25 SATA 3.0 SATA3 light blue 26 SATA 3.0 SATA5 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 71
3.0 cable to the USB connector on the system board labeled MEDIA3.0. ● The power cable for the drives has two branches coming off the system board connector. The first the third (two-wire) connector routed to the slim optical drive bay. The second branch is a three-headed cable with the first connector - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 72
to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws (four 6-32 silver and blue isolation mounting guide screws and four silver 6-32 standard guide screws) installed on the side of the drive bays. The 6-32 isolation mounting screws are - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 73
shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode With Care." Drive positions 1 5.25-inch half-height drive bay 2 Slim optical drive bay 3 3.5-inch drive bay for optional drive (such as - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 74
45) 3. Remove the front bezel (Front bezel on page 47) 4. Disconnect the power cable and data cable from the back of the drive. CAUTION: When removing the slide the drive from the drive bay (2). Installing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 75
: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive. 5. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 6. Connect the power cable and data cable to the rear - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 76
drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Removing a 3.5-inch device CAUTION: All removable media should be - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 77
5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives 65 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 78
blank, remove the bezel blank. See System board connections on page 57 for more information. 4. Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 59 for an illustration of the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 79
57 for an illustration of the system board drive connectors. Removing a slim optical drive CAUTION: All removable media should be taken out of 45) 3. Remove the front bezel (Front bezel on page 47) 4. Disconnect the power cable and data cable from the back of the drive. CAUTION: When removing the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 80
the right rear side of the drive toward the center of the drive (1), then slide the drive forward and out of the bay (2). Installing a slim optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 81
the way into the bay so that it locks in place. 6. Connect the power cable and data cable to the rear of the optical drive. 7. Connect the opposite bezel trim piece that surrounds the front of the slim optical drive is available from HP. Install the bezel trim piece in the front bezel before replacing - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 82
new hard drive. 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) 3. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. 70 Chapter 5 Removal and replacement procedures: Tower (TWR) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 83
4. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). 5. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. Installing a 3.5-inch or 2.5-inch hard drive 1. Prepare - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 84
hard drives are not provided on the chassis but can be purchased from HP. Refer to Drives on page 59 for an illustration of the extra 6-32 isolation mounting guide screws location. If you are replacing a drive, transfer the guides screws from the old drive to the new one. ● If you are installing - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 85
● You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. ◦ Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. ◦ Secure the drive to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 86
◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). 4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 74 Chapter 5 Removal and replacement - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 87
cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to one of the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 88
Front I/O assembly Description Front I/O assembly Spare part number 732750-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove the front bezel (Front bezel on page 47). 4. Disconnect the three front - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 89
switch/LED assembly Description Power switch/LED assembly Spare part number 732749-001 1. Prepare the computer for disassembly (Preparation for disassembly on page bezel (Front bezel on page 47). 4. Disconnect the cable from the system board connector labeled PB/LED. Power switch/LED assembly 77 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 90
5. Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis. 6. Rotate the assembly downward to remove it from the chassis. 7. Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis. 78 Chapter 5 Removal - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 91
Fan sink Description Fan sink (includes replacement thermal material) Spare part number 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for disassembly on - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 92
4. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the fan sink from atop the processor (2). CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 93
Processor Description Intel Core i7 processor (includes thermal material) 4770, 3.4 GHz, 8-MB L3 cache, 86W Intel Core i5 processors (include thermal material) 4670, 3.4 GHz, 6-MB L3 cache, 86W 4570, 3.2 GHz, 6-MB L3 cache, 86W Spare part number 727373-001 727381-001 727380-001 1. Prepare the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 94
board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Speaker Description Speaker (40 x 70 mm) Spare part number 645330-001 1. Prepare the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 95
failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 96
3. From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamperproof screw(s) that secure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock may fall into the computer. Hold the lock while removing the screws to avoid damaging the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 97
Place the lock up against the tab at the top of the installation location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system board connector. Insert the cable into the clip on the back of the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 98
Hood sensor Description Hood sensor Spare part number 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Using a tool, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 99
Fan Description Fan Spare part number 727135-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. From the outside, rear side of the chassis, remove the three silver Phillips screws that secure the fan to the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 100
5. Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. 88 Chapter 5 Removal and replacement procedures: Tower (TWR) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 101
Power supply Description Power supply, 320W, 92% efficient Power supply, 320W, 90% efficient Power supply, 320W Power supply, HV, 320W Spare part number 702452-001 702453-001 702454-001 707906-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 102
clip on the base pan. 5. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. 6. Press the tab (1) on the base pan in front of the power supply that holds it in place. 90 Chapter 5 Removal and replacement procedures: Tower (TWR) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 103
7. Slide the power supply toward the front of the computer (2), rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure. Power supply 91 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 104
for use in models with Windows 8 Standard System board for use in models with Windows 8 Professional System board for use in models with NetClone HP PCI expansion slot daughter card Spare part number 696969-001 696969-501 696969-601 727720-001 696971-001 1. Prepare the computer for disassembly - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 105
, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. System board and PCI expansion slot daughter card 93 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 106
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine the computer is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 5. If the computer is on a stand, remove - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 107
Access panel Description Access panel Spare part number 732760-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 108
Front bezel Description Front bezel Optical drive bezel blank Spare part number 732757-001 732769-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Lift up the three tabs on the side of the bezel (1), then - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 109
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 110
6. Install the security screw through the middle front bezel release tab to secure the front bezel in place. 98 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 111
retaining tabs (1) and pull the blank off the front bezel (2). To remove a slim optical drive bezel blank, press the two retaining tabs that hold the bezel blank in NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 112
populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32-GB of memory configured in a highperforming dual channel mode. DDR3-SDRAM DIMMs For proper - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 113
DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 114
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 115
x16 graphics card, 1 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB HP WLAN 802.11 a/b/g/n 2x2 PCIe module Intel PRO/1000 single port GbE NIC, expansion slot that is downshifted to a x4 slot. NOTE: The PCI Express slots support only low profile cards. You can install a PCI Express x1, x4, x8, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 116
5. Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. 6. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 117
b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 118
8. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 9. To install a new expansion - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 119
DIMM4 (Channel A) DIMM4 white 11 DIMM3 (Channel A) DIMM3 black 12 DIMM2 (Channel B) DIMM2 white 13 DIMM1 (Channel B) DIMM1 black 14 Power SATAPWR0 black Component Expansion Card Expansion Card Expansion Card Expansion Card Parallel Port Serial Port Hood Lock Hood Sensor Battery Memory - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 120
No. System Board Connector System Board Label Color 15 Power PWR white 16 USB 3.0 FRONT USB3.0 blue 17 USB 3.0 MEDIA3.0 black 18 SATA 3.0 19 SATA 3.0 SATA0 SATA1 dark blue light blue 20 SATA 3.0 SATA2 light - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 121
on the system board labeled MEDIA3.0. ● The power cable for the drives has two branches coming second connector (two-wire) routed to the slim optical drive bay. The second branch is a HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 122
shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby and label the package "Fragile: Handle With Care." Drive positions 1 Slim optical drive bay 2 3.5-inch internal hard drive bay 3 3.5-inch drive - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 123
Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 124
a bezel blank, remove the bezel blank. See Bezel blanks on page 99 for more information. 4. Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 108 for an illustration of the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 125
7. If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 107 for an illustration of the system board drive connectors. 8. Rotate the drive cage back - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 126
Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Disconnect the power cable - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 127
Installing a slim optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer from the stand. 3. - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 128
way into the bay so that it locks in place (1), then connect the power cable (2) and data cable (3) to the rear of the drive. 7. Connect bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 129
it stops, then lift the drive up and out of the bay (2). 6. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Drives 117 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 130
guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. 8. Connect the power problems. 9. Replace the access panel. 10. If the computer was on a stand, replace the stand. 11. Reconnect the power - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 131
(Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable and data cable from the back of the hard drive. 5. Pull outward on the release lever at the rear of the drive (1) then slide - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 132
4. Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one. 5. Rotate the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 133
001 702457-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 134
5. Release the power supply cables from the cable retaining clip under the drive cage. 122 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 135
, press the release button at the front of the power supply (1). 8. Slide the power supply forward (2), and then lift it out of the chassis (3). To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned in the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 136
Fan duct Description Fan duct Spare part number 727145-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Rotate the fan duct upward. 4. Pull the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 137
failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 138
3. From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. 4. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2). To install the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 139
Smart Cover Lock (solenoid lock) 127 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 140
Hood sensor Description Hood sensor Spare part number 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Using a tool, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 141
Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Cable routing 129 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 142
Front I/O assembly Description Front I/O assembly Spare part number 732755-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front bezel on page 96). 4. Rotate the drive cage to its - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 143
6. Remove the cables from the cable clip under the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the right side of the assembly (2) to disengage it from the chassis. 9. Push the assembly into the chassis (3), and remove it - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 144
switch assembly Description Power switch assembly Spare part number 732756-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 145
down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. 8. Pull the power switch out the front of the chassis (2), while the cable through the hole in the chassis. To install the power switch assembly, reverse the removal procedure. NOTE: Be sure to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 146
Speaker Description Speaker Spare part number 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 147
Fan sink Description Fan sink Spare part number 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 148
5. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 149
solder connections. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor 137 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 150
the fan duct from the chassis (Fan duct on page 124). 5. Rotate the drive cage to its upright position. 6. Disconnect all data and power cables from the system board. 7. Remove the eight Torx screws (1) that secure the system board to the chassis. 138 Chapter 6 Removal and replacement procedures - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 151
(3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: When reconnecting the cables it is important that they be positioned correctly. System board 139 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 152
desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Reconnect the power cord and any external devices, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 153
Ultra-slim Desktop (USDT) Adherence to the procedures and precautions described in this chapter is essential for proper service. the computer is in the "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 5. If the computer is on a stand, remove the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 154
toward the rear of the computer, then lift it off (2). To install the access panel, reverse the removal procedure. 142 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 155
Front bezel Description Front bezel Spare part number 732764-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 156
bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on front bezel in place. 144 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 157
models, there is a bezel blank covering the slim optical drive bay that needs to be removed before installing a slim optical drive. To remove a bezel blank: (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 158
Hood Lock HLOCK 4 SATA 3.0 SATA1 5 Battery BAT 6 Power SATA PWR1 7 Mobile PCI Express Module MXM 8 Hood Ultra-Small SSD Hood Lock Optical Drive Battery Optical Drive Graphics Card Hood Sensor SD Media Card Reader 146 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 159
be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory. DDR3-SDRAM SODIMMs For proper system operation, the SODIMMs must be - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 160
assigned to channel A. ● In any mode, the maximum operational speed is determined by the slowest SODIMM in the system. 148 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 161
Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 162
(1). 4. Lift the fan straight up and out of the chassis (2). To install the front fan, reverse the removal procedure. 150 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 163
Optical drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description DVD-ROM drive DVD±RW drive Blu-ray BD-RW SuperMulti XL Drive Spare part number 608394- - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 164
the second pin, and press the entire release latch firmly to fasten the latch securely to the optical drive. 152 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 165
covering the opening of the bay before proceeding. Follow the procedures in Access panel on page 142 and Bezel blank on page 145. 1. Follow the instructions for removing the optical drive. Refer to Removing the optical drive on page 151. 2. Attach the release latch to the new optical drive. Refer to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 166
) 32 MB mSATA drive Spare part number 719105-001 696442-001 686217-001 639135-001 724938-001 680020-001 665961-001 719566-001 NOTE: The Ultra-Slim Desktop supports only 2.5-inch Serial ATA (SATA) internal hard drives. Before you remove the old hard drive, be sure to back up the data from the old - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 167
5. Lift the hard drive carrier straight up and out of the chassis. 6. Remove the four guide screws from the sides of the hard drive carrier. 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Hard drive 155 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 168
inside of the chassis, slide the speaker up to remove it (2). To install the speaker, reverse the removal procedure. 156 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 169
Heat sink Description Heat sink Spare part number 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Lift the front - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 170
the pins on the socket are very fragile and any damage to them may require replacing the system board. 158 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 171
removal procedures. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor 159 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 172
failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 173
3. From the outside, rear side of the chassis, remove the silver security screw that secures the lock to the chassis. 4. From the inside of the chassis, lift the lock up to gain access to the system board connector. Smart Cover Lock (solenoid lock) 161 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 174
. Then install the security screw on the outside of the computer. Plug the connector into the system board connector. 162 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 175
Smart Cover Lock (solenoid lock) 163 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 176
then pull the cage up and out of the chassis. To install the drive cage, reverse the removal procedures. 164 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 177
Hood sensor Description Hood sensor Spare part number 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the hard drive - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 178
. 8. On the outside of the chassis, remove the one Torx screw that secures the card reader to the chassis. 166 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 179
9. Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis. To install the card reader, reverse the removal procedure. Card reader 167 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 180
WLAN module Description HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC Spare part number 695915-001 1. Prepare the computer for disassembly (Preparation the removal procedure. Make sure the antenna cables are correctly routed. 168 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 181
Graphics board Description AMD Radeon HD 7650A 2GB MXM Graphics Spare part number 708866-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel ( - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 182
(1), and then rotate it down (2) to disengage it from the chassis. 10. Pull the power switch and cable assembly out through the hole in the front of the chassis. To install the power switch, reverse the removal procedure. 170 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 183
page 164). 8. Remove the heat sink (Heat sink on page 157). 9. Disconnect the rear fan cable from the system board. 10. Remove the power button cable from atop the front I/O panel. 11. Disconnect any remaining cables connected to the system board, noting their location for reinstallation. 12. Remove - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 184
board toward the front of the unit until the rear connectors are clear of their slots in the chassis (1). 172 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 185
(2). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. Rear fan Description Rear fan Spare part number 732766-001 The rear fan is secured to the rear right corner of the chassis. You must - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 186
151). 4. Remove the front fan (Front fan on page 150). 5. Remove the hard drive (Hard drive on page 154). 174 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 187
6. Remove the drive cage (Drive cage on page 164). 7. Remove the heat sink (Heat sink on page 157). 8. Remove the system board (System board on page 171). 9. Remove the rear fan (Rear fan on page 173). 10. To remove the front antenna, from the inside of the front of the chassis, remove the antenna - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 188
the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. 176 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 189
14. From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antenna to the chassis. 15. Pull the antenna through the hole it routes through. To install the rear fan, reverse the removal procedure. Antennas 177 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 190
equipment, plug the power cord into a power outlet, and turn HP for mounting the computer to a wall, desk, or swing arm. When the mounting bracket is used, do not install the computer with the I/O ports oriented towards the ground. 178 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 191
, external The USDT chassis uses an external power supply. WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. Port cover 179 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 192
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 193
on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) are available for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 194
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware time and date. Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media. Replicated Setup Save to Removable Media Saves system configuration - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 195
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-2 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 196
and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 197
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-3 Computer Setup-Security Option Setup Password Description Allows you to set and enable a setup (administrator) password. Power-On Password Password Options NOTE - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 198
Table 8-3 Computer Setup-Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 199
detected when the system is restarted. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 200
and then back on. Default is disabled. Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 201
systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you manage the custom loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 202
Setup-Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. ● Fast Boot-Enable lets you boot to a device or troubleshoot your computer. Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 203
used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. Network Controller - Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. USB 3.0 Controller - Sets - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 204
displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 205
Enhanced Parallel Port. Default is EPP+ECP. ● Num Lock State at Power-On (off/on). Default is off. ● Integrated Video (enable/disable). SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 206
ME. ● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 207
, refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 208
the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 196 in this guide. To assist you in resolving problems online, HP Instant Support Professional - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 209
not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 220 for instructions. ● Be sure that all the needed device drivers have been installed. For - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 210
shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 211
Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically problems 199 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 212
on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. 200 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 213
the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving general problems 201 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 214
power problems are listed in the following table. Power supply Power supply will not turn on because of internal power supply fault. Replace the power supply. Computer powered off automatically and the Power running. 2. Open the access panel, press the power button, and see if the processor fan (or - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 215
external power supply adapter is being used on the All-in One or USDT. The power supply adapter must be at the correct power rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Solving power problems - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 216
problems transaction problem. Cause Solution Either the directory structure is bad or there is a problem with in the Solving Hardware Installation Problems on page 220 section. If probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 217
in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing message. Cause The system and change boot sequence in Storage > Boot Order. Solving hard drive problems 205 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 218
the task manager to close programs that do not respond. 2. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 206 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 219
Solving media card reader problems Media card will not work in a digital camera after formatting Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 220
if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system inserted media card during the boot process. 2. During POST (Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 221
display problems, not correct. You may have a screen blanking utility installed or energy saver features are enabled. System ROM is corrupted; system is the latest BIOS image. Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen. Press the power button to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 222
memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes energy saver features. Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled. Disable monitor energy saver feature. 210 Chapter 9 Troubleshooting - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 223
was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 224
computer. CAUTION: Ensure that the computer power is off while connecting the video monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 225
monitor's on-screen display menu. graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models display problems 213 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 226
you encounter audio problems, see the Windows 8, the taskbar is available at the bottom of the Desktop screen. Audio is hidden in Computer Setup. Enable the audio Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 227
audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable The rear audio output connector is for powered audio devices and is not designed for reconfigured in the audio driver or application In the audio driver or application software, reconfigure - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 228
cards support problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 229
and check the power cord and electrical outlet. Printer prints garbled information. Cause The correct printer driver for the application properly. Printer memory may be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 230
If you encounter keyboard or mouse problems, see the documentation that came terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date > Device Options. 218 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 231
Windows 8: 1. Press the Windows logo + l to open the Settings charm. 2. Use the arrow keys to select Power, and then press Enter. 3. Use the arrow keys to select Shut Down, and then press Enter. 4. After the kit available from most computer stores. Solving keyboard and mouse problems 219 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 232
Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware power cord from the wall outlet and allow the internal system components to cool before touching. Table 9-1 Solving Hardware Installation Problems Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 233
the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 234
Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. Solution Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Savings. 222 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 235
Table 9-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Local Area Connection. 4. Click the Properties button. 5. Click the Configure button. 6. Click the Power Management tab, then select Allow this device to wake the computer. To enable Wake-on-LAN in - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 236
list of applications, and then select Device Manager. Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. 224 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 237
Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end Ensure that the cable service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 238
EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 239
. Solution Delete any TSRs that you do not need. Check the memory requirements for the application or add more memory to the computer. Solving memory problems 227 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 240
Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems If you encounter processor problems properly. Power LED flashes the processor. Power LED flashes not support a - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 241
and increase the POST Delay in Advanced > Power-On Options. CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Solving CD-ROM and DVD problems 229 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 242
, type c, select Control Panel from the list of applications, and then select Device Manager. 2. Restart the computer and let Windows detect the CD or DVD driver. 230 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 243
varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in not properly seated before power-up. Ensure the device is fully inserted into the USB port before applying power to the system System will - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 244
should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) 232 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 245
UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Log on to your ISP and launch the desired program. Solving Internet access problems 233 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 246
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems Limited Warranty for terms and conditions. 234 Chapter 9 Troubleshooting without diagnostics - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 247
to fix problems that might prevent Windows from starting correctly. To access Automatic Repair: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 248
codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 249
configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 250
Memory Module Detected ECC Modules not supported on this Platform Description Recommended action the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on -party memory has been added, test using HP-only memory. 4. Verify proper memory module - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 251
on page 249.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). Reflash the system ROM with the latest BIOS image. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 252
Power Supply fan not detected Power supply fan is not connected or may have malfunctioned. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 253
Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA and Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. POST numeric - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 254
Extensions option ROM. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. MEBx selection or exit resulted in a setup failure. Recommended action 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 255
DIMM1 socket and that it is properly seated. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 256
Error occurred during MEBx execution which 1. Reboot the computer. fails into "ME" grouping. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2232-AMT error during MEBx execution Error occurred during - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 257
always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. NOTE: If you see flashing LEDs on a PS/2 keyboard, look - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 258
processor. Power failure (power supply is overloaded). OR The incorrect external power supply adapter is being used on the USDT. 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the problem by removing - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 259
Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes eight 8 times, once every second, followed BIOS image. 2. Replace the system board. System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 260
1. Install a TXT capable processor. not support a feature previously enabled on this 2. power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 261
features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 262
power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power See the Safety & Regulatory Information guide for more information. 3. Remove Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 263
power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power Regulatory Information guide for more - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 264
from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 265
a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics - UEFI To access the UEFI diagnostics: 1. Restart or turn on the computer and press Esc repeatedly until - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 266
. c. Third - in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected. Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com. 2. Click the Support & Drivers link. 3. Select the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 267
Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 268
be used to troubleshoot a Windows 8 on-screen instructions to continue. manually Support. 3. As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from libraries, desktop - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 269
maintenance events. Even if you did not manually create a restore point, you can choose recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software Help and Support for instructions on reinstalling traditional applications. From the Start screen, - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 270
4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 271
HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device. 4. Choose your keyboard layout. 5. Select Troubleshoot. 6. Select Refresh your PC. 7. Follow the on-screen instructions - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 272
keyboard key. 4. Follow the on-screen instructions. After the repair is completed and the Windows 8 desktop appears: 1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 273
, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system , or system diagnostics). You can also manually create a system restore point at any Backing up your information on page 264. NOTE: HP recommends that you print the recovery procedures and save - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 274
HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported instructions - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 275
drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 276
Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver Help and Support. To access Help and Support, select Start > Help and Support. To on-screen instructions to set up your backup. System Restore If you have a problem that might be - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 277
the operating system, programs, and drivers. However, you must reinstall any support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp. you have not already created this media, follow the instructions in Creating recovery media on page 261. If the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 278
press and hold the power button until the computer HP Recovery Manager screen, follow the on-screen instructions HP Recovery Manager (select models only) on page 262. If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 279
Down. or If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. Disconnect and Driver Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/ - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 280
the computer and press Esc as the computer is powering on to see the startup menu. Use the instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 281
computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 282
an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. b. Slide the replacement battery into position, positive side up. The battery - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 283
the battery has been replaced, use the following steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 284
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 285
Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 286
10-90% Nonoperating (38.7°C max wet bulb) 5-95% 5-95% Maximum Altitude (unpressurized) Operating Nonoperating 10,000 ft 30,000 ft 3048 m 9144 m Power Supply Operating Voltage Range 90-264 VAC Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 100-240 VAC 50-60 Hz 47-63 Hz - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 287
corrected power supply also has the added benefit of not requiring an input voltage range select switch. SFF specifications Chassis (in the desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 288
Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature ) Operating Nonoperating 10,000 ft 30,000 ft 3,048 m 9,144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90-264 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 289
to VGA, spare part number 16, 19, 23, 26, 30 audible codes 245 audio problems 214 B backup and recovery, Windows 7 261 Backup and Restore, Windows 7 264 backups 275, 276 computer cleaning 39 country power cord set requirements 273 Customer Support 195 D deleted files restoring for Windows - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 290
Driver 17, 19, 21 fan, power supply 40 flash drive problems 231 flashing LEDs 245 front bezel Support Windows 7 261 helpful hints 196 hood sensor SFF spare part number 128 spare part number 17, 19, 24, 26, 33 TWR spare part number 86 USDT removal and replacement 165 USDT spare part number 165 HP - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 291
(5.25-inch) TWR installation 62 TWR removal 62 optical drive (slim) SFF installation 115 SFF removal 114 TWR installation 68 TWR removal part number 179 POST error messages 236 power cord set requirements country specific 273 power problems 202 power supply fan 40 operating voltage range 274, 275 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 292
and replacement 81 USDT removal and replacement 159 processor problems 228 product ID locations 8 R rear fan TWR PCI expansion slot daughter card 92 TWR power supply 89 TWR power switch assembly 77 TWR processor 81 TWR bezel 47 TWR media card reader 64 TWR slim optical drive 67 USDT hard drive 154 - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 293
power supply removal and replacement 121 power supply, spare part number 22, 27 power switch assembly removal and replacement 132 power 125 SFF spare part number 125 USDT spare part number 160 software problems 234 servicing computer 41 solenoid lock SFF removal and replacement 125, 128 SFF spare - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 294
92 power supply removal and replacement 89 power supply, spare part number 15, 20 power switch assembly removal and replacement 77 power switch assembly creating system restore points 261 hard drive recovery 265 Help and Support 261 steps for creating recovery discs 262 steps for creating recovery - HP EliteDesk 800 G1 Ultra-slim PC | EliteDesk 800 G1 Tower EliteDesk 800 G1 Smal - Page 295
Windows 7 operating system DVD creating 263 using for restore 267 Windows 7 operating system media creating 263 Windows 8 backup and restore 255 Driver Recovery media 260 f11 recovery 257 hard drive recovery 257 operating system DVD 260 recovery partition 257 restoring the hard drive 257 WLAN module
Maintenance and Service Guide
HP EliteDesk 800 G1 Tower
HP EliteDesk 800 G1 Small Form Factor
HP EliteDesk 800 G1 Ultra-Slim Desktop