HP EliteDesk 880 G8 Maintenance and Service Guide

HP EliteDesk 880 G8 Manual

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  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 3
    with a disinfectant 15 Cleaning the computer case ...16 Cleaning the keyboard ...16 Cleaning the monitor ...17 Cleaning the mouse ...17 Service considerations ...17 Tools and software requirements ...17 Screws ...17 Cables and connectors ...17 Hard drives ...18 Lithium coin cell battery ...18
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 4
    ...48 Power supply ...49 System board ...50 Wireless antennas and cables ...51 5 Troubleshooting without diagnostics ...53 Before you call for technical support ...53 Helpful hints ...54 Solving general problems ...54 Cannot access the Computer Setup (F10) Utility when booting the computer 54
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    Keyboard commands and typing are not recognized by the computer 63 Mouse does not respond to movement or is too slow 64 Solving hardware installation problems ...64 A new device is not recognized as part of the system 65 Computer will not start ...65 Power light blinks red three times and then
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    followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking 69 Solving USB flash drive problems ...70 USB flash drive is not seen as a drive letter in Windows 70 USB flash drive not found (identified 70 System will not boot from
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    HP PC Hardware Diagnostics Windows 102 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only 102 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 103 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only
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    11 Statement of memory volatility ...108 Current BIOS steps ...108 Nonvolatile memory usage ...110 Questions and answers ...112 Using HP Sure Start (select products only) ...113 12 Power cord set requirements ...114 General requirements ...114 Japanese power cord requirements ...114 Country-specific
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 9
    with an overview of your computer's features. Standard configuration features To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP
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    Table 1-1 Front components and their descriptions Item Icon Component Item 1 Optical drive eject button 7 5.25 in drive bay 2 (select products 8 only) 3 Slim optical drive 9 (select models only) 4 HDD activity 10 5 Power button 11 6 Audio-out (headphone)/Audio- in (
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    products only) Power connector NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: The DP ports are not supported when the system is configured with Intel® Xeon® E3-12x0 v5 processors. For all other processors, these DP ports are disabled by default when
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 12
    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance. 4 Chapter 1 Computer features
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 13
    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 14
    Table 2-1 Computer major components and their descriptions (continued) Item Description AMD Radeon RX550 GeForce® RTX™ 3070 NIC, Intel PRO/1000 Single Port GbE Parallel port Serial port + PS/2 (3) WLAN module Intel® Wi-Fi 6 AX201 (2 × 2) and Bluetooth® M.2 Combo Card, non-vPro™ Intel Wi-
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 15
    Table 2-1 Computer major components and their descriptions (continued) Item Description Intel® Core® i9-11900 (2.5 GHz, 16 MB Intel Smart Cache, 8 core, 65 W) Intel Core i7-11700 (2.5 GHz, 16 MB Intel Smart Cache, 6 core, 65 W) Intel Core i5-11600 (2.8 GHz, 12 MB Intel Smart Cache, 6 core, 65
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 16
    Table 2-2 Mass storage devices and their descriptions (continued) Item Description 512 GB, PCIe-3 × 4, TLC 512 GB, PCIe-3 × 4, TLC, self-encrypting drive (SED) 512 GB, value 512 GB + 32 GB Optane™ memory 256 GB, PCIe-4 × 4, TLC, ZTurbo 256 GB, PCIe-3 × 4, TLC 256 GB, PCIe-3 × 4, TLC, self-
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 17
    Table 2-3 Miscellaneous parts and their descriptions (continued) Description Optical drive bezel blank 2.5 inch drive adapter Hard drive frame/carrier Dust filter Antenna cover Cables SATA, 17.7 in, 2 straight ends SATA, 17.7 in, 2 straight ends, RF SATA, 13 in, 1 straight end, 1 right angle end
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    Table 2-3 Miscellaneous parts and their descriptions (continued) Description USB, hardened USB, premium USB, fingerprint USB Healthcare, wired HP 125 antimicrobial, wired HP 125, wired HP 128 laser, wired Keyboard USB USB premium Premium wireless keyboad + mouse Wireless + cable adapter + mouse USB/
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 19
    3 Routine care, SATA drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, AC voltage is
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 20
    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board)
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 21
    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 22
    ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 23
    1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 24
    4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 25
    considerations Keep these considerations in mind during the disassembly and assembly of the computer. Tools and software requirements Servicing the computer requires these tools. ● Torx T-15 screwdriver ● Flat-bladed screwdriver (can sometimes be used in place of the Torx screwdriver) ● Phillips
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 26
    IMPORTANT: When servicing this computer, be sure to place cables in their proper location . See the appropriate removal and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 27
    Table 3-3 SATA hard drive characteristics (continued) Serial ATA hard drive characteristics Number of pins in power cable Maximum data cable length Data interface voltage differential Drive voltages Jumpers for configuring drive Data transfer rate 15 100 cm (39.37 in) 400 mV-700 mV 3.3 V, 5 V, 12 V
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 28
    guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions before servicing a
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 29
    To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Before removing the front bezel, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 30
    Front bezel security To install the front bezel security screw, use these procedures. Before installing the front bezel security screw, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20).
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 31
    ▲ To remove a slim bezel blank, press the release tab on the inside of the blank (1), and then rotate the blank off the front of the bezel (2). System board connections Use this illustration and table to determine system board connection locations. System board connections 23
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 32
    Table 4-1 System board connections Item Component (1) Power supply (2) Power supply (3) Processor fan (4) Memory module (channel A) (5) Memory module (channel A) (6) Memory module (channel B) (7) Memory module (channel B) (8) RTC battery (9) Drive power connector (10) Card
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 33
    components on page 5. The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 128 GB of memory configured in a high-performing dual-channel mode. For proper system operation
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 34
    and double-sided memory modules ● Memory modules constructed with ×8 and ×16 DDR devices; memory modules constructed with ×4 SDRAM are not supported NOTE: Memory modules support data transfer rates up to 3200 MT/s. Actual data rate is determined by system configuration. NOTE: When more than one
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 35
    2. To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: A memory
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 36
    Table 4-2 Identifying the drive positions Drive positions 1 9.5 mm slim optical drive bay 2 5.25 inch half-height drive bay 3 3.5 inch secondary hard drive bay 4 2.5 inch hard drive bay 5 3.5 inch primary hard drive bay NOTE: The drive configuration on your computer might be different
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 37
    IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, be
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 38
    4. Install the release latch onto the drive. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. 5. Connect the power cable and data cable to the rear of the drive, and then connect the opposite end of the data cable to one
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    2. Press the release latch (1) and then pull the drive out of the drive bay (2). Removing the secondary 3.5 inch hard drive To remove the secondary 3.5 inch hard drive, use these procedures. Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (see Preparation
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 40
    Removing a 2.5 inch hard drive To remove a 2.5 inch hard drive, use these procedures. Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20). 3. Remove the
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 41
    , refer to the steps in this procedure. To install hard drives: 1. To install a new hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Then install the drive into the drive bay. Drives 33
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    2. You can also install a 2.5 inch hard drive into a 3.5 inch drive bay using an adapter bracket similar to the following example. Slide the 2.5 inch drive into the 3.5 inch adapter bracket. 34 Chapter 4 Removal and replacement procedures
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 43
    3. Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive. 4. Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). Solid-state drive To remove the
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 44
    Remove the solid-state drive module: 1. Remove the screw that secures the drive. NOTE: System board appearance might vary. 2. Lift the drive up (1), and then pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. Expansion card
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 45
    1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20). To replace or add an expansion card: 1. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 46
    b. You can remove the other two slot covers with a screwdriver. Insert a flat-bladed screwdriver into the slots on the rear of slot cover (1) and rock the slot cover back and forth (2) to break it free from the chassis. c. If you are removing a PCI Express ×1 card, hold the card at each end and
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 47
    d. If you are removing a PCI Express ×16 card, pull the retention arm on the back of the expansion socket away from the card (1), and then carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up (2) and then away from the inside of the chassis
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 48
    1. Remove the plastic shield that covers the antennas where they are connected to the module (1). 2. Disconnect the antenna cables from the module (2). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 49
    Battery To remove the battery, use these procedures. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3 V lithium coin cell battery.
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    Fan To remove the fan, use these procedures. Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20). Remove the fan: 1. Disconnect the fan cable from the system board
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    3. Pull the serial port into the computer to remove it (3). To install the serial port, reverse the removal procedure. Hood lock To remove the hood lock, use these procedures. Before removing the hood lock, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly
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    Hood sensor To remove the hood sensor, use these procedures. Before removing the hood sensor, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20). Remove the hood sensor: 1. Disconnect the
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 53
    2. Lift to disengage the board from the system board connector, and then remove the option board from the computer (2). To install the option board, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures. IMPORTANT: The bond between the heat sink and the processor can
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 54
    3. Remove the heat sink from the computer (3). 4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 55
    1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20). 3. Remove the heat sink (see Heat sink on page 45). Remove the processor: 1. Pull the locking lever away from the processor (1), and then rotate the lever
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 56
    1. Disconnect the cable from the system board (1). 2. From the inside of the chassis, remove the Phillips screw that secures the card reader to the system board (2). 3. Remove the card reader from the computer (3). To install the card reader, reverse the removal procedure. Speaker To remove the
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 57
    3. Lift the speaker straight up to remove it from the four rubber holders (3). To install the speaker, reverse the removal procedures. Power supply To remove the power supply, use these procedures. Before removing the power supply, follow these steps: 1. Prepare the computer for disassembly (see
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 58
    4. Press the release lever at the front of the power supply (7), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (8). To install the power supply, reverse the removal procedures. System board To remove the system board, use these procedures.
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 59
    2. Remove the eight Torx screws that secure the system board to the computer. 3. Lift the front of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 60
    1. Prepare the computer for disassembly (see Preparation for disassembly on page 20). 2. Remove the access panel (see Access panel on page 20). 3. Disconnect the antenna cables from the WLAN module (see WLAN module on page 39). 4. Remove the system board (see System board on page 50). Remove the
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 61
    guide. Before you call for technical support If you are having problems with the computer, try these solutions to isolate the exact problem before calling for technical support and product ID number. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 62
    call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software the factory-installed operating system, check to be sure that it is supported on the system. NOTICE: When the computer is plugged into an troubleshoot the computer. 54 Chapter
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    Computer will not respond to keyboard or mouse Use this information to troubleshoot the computer. Cause Computer is in Sleep state. System has locked date and time.) If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery
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    . Cannot remove computer cover or access panel Use this information to troubleshoot the computer. Cause Smart Cover Lock, featured on some computers, case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover
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    not turn on and the lights on the front of the computer are not blinking Use this information to troubleshoot the computer. Cause System unable to power on. Solution Press and hold the power button for less than button cable is properly connected to the system board. Solving general problems 57
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 66
    then replace the power supply. 6. Replace the system board. Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause Solution If the computer has a voltage selector
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 67
    and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem Use this information to troubleshoot the computer. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 10, type file in the taskbar search box, and then
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 68
    it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause The system is trying to start from
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 69
    If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other open applications. Shut down
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    jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Solution Printer is
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 71
    If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer. Cause Keyboard connector is
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 72
    not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Solution Mouse connector is not properly plugged into the Follow the instructions that came with the mouse. mouse with the computer. Solving hardware installation problems You might need to
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    to the configuration, Reboot the computer and follow the instructions for accepting the you did not accept them. changes. problems. 3. If you still cannot resolve the issue, contact Customer Support. Power light blinks red three times and then white two times Use this information to troubleshoot
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    Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Network controller is disabled
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    . Be sure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of Be sure that the authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the
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    troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the
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    memory error Use this information to troubleshoot the computer. Cause You have information to troubleshoot the computer. . Use this information to troubleshoot the computer. Cause Too lights continue blinking) Use this information to troubleshoot the computer. Cause Memory is installed incorrectly
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    Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Cause The drive letter after the
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    If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Internet Service Provider (ISP) account is not set
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    -installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST
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    information about a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer Setup only by turning the computer on or restarting the system. To
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 82
    after exiting the F10 Setup screen. Computer Setup Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-1 Computer Setup Main Option Description System Information
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 83
    BIOS version, and updates are not allowed. Native OS Firmware Update Service Allows the operating system to drive firmware updates (for example, Windows Update Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. Minimum
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    Table 6-1 Computer Setup Main (continued) Option Description Defaults to current version. Read-only unless restricted rollback is selected. Allow BIOS Updates Using a Network Lets you configure scheduled, automatic BIOS updates through the network. BIOS Update Preferences ■ Check for Update on
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    , exits Computer Setup, and reboots. Computer Setup Security This table provides information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-2 Computer Setup Security Option Description Create
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    Block on every boot: Select to enable HP SureStart. Default is disabled. ● BIOS Data Recovery Policy: Select Automatic or Manual to determine data recovery process. Manual recovery is intended only for situations when you want forensic analysis before HP SureStart recovery. When this policy is set
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    CA key: Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Default is enabled. ● Ready BIOS for Device Guard Use: Requires BIOS Administrator password to be configured and Secure Boot to be
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    system security policy. The user must manually agree to those changes before the is a set of processor code instructions from that allows user-level code Drive Enabling this feature saves the GUID Partition Table (GPT) of the system at least one drive that supports the DriveLock feature is attached
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    data from the drive. ● Allow OPAL Hard Drive SID Authentication BIOS supports drive encryption using the DriveLock feature by creating the storage device's Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Factory
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading ● USB Storage Boot: Default is enabled. ● Network (PXE) Boot: Default is enabled. ● After Power Loss: Default is Power Off. ■ Power off: Causes the computer to remain off when power is restored. ■ Power on: Causes
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    is disabled. SVM CPU Virtualization (AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting hardware for biometric identification only) Computer Setup Advanced 83
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    (ACPI table). HP Application Driver Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Allow No Panel configuration (All-in-One 1000 series models only) Allows operation of the base unit without a boot warning when the panel is not installed. Integrated Video (models with discrete graphics) Disables
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 94
    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Force enable HP Sure View Enables HP Sure View's privacy panel by changing the screen brightness. Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port
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    , repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected
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    CIRA Timeout (min.) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Default is 1. Thunderbolt will not function correctly. Native PCIe Hot Plug Enables hot plug support to the system PCI-Express bus. Remote HP PC Hardware
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    If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except ). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. 89
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    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description 008-Microcode Patch Error Processor is not supported by the BIOS. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option
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    1. If additional memory was recently ECC memory error correction. added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not installed. Proper MEBx Execution Be sure that a memory module
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    System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will soon fail. (Some
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 101
    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure.
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    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2. Be sure that none of the keys are pressed. 3. Replace the keyboard. 4. Replace the system board. 900-CPU Fan Not Detected CPU fan is not connected or might have malfunctioned. 1.
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 103
    CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the AC outlet and allow the internal system components to cool
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    graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. 3.7 The access panel/top cover has been opened since last boot. Thermal 4.2 A processor over temperature condition
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 105
    8 Password security and resetting CMOS This computer supports two security password features that you can establish through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 106
    To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter Computer Setup. 3. When the key icon appears, type your current password, a slash
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 107
    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 108
    in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 109
    drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and locate your documentation.
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    troubleshooting the Event Automation Service (EAS) page, Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on- screen instructions
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    Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting want to run, and then follow the on- screen instructions. NOTE: To stop a diagnostic test, select Cancel.
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 112
    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 113
    . ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 114
    software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 115
    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 107
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 116
    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 117
    Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 118
    usage Use this table to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for nonvolatile memory Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 119
    Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type to http://www.hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions.) Stores Management Engine Code, Settings
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 120
    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 121
    esc. b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only) 113
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 122
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 123
    Table 12-1 Power cord country-specific requirements (continued) Country Accrediting Agency Country Accrediting Agency Canada (2) CSA Sweden (1) SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) SEV United Kingdom (1) BSI United States (2) UL 1.
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 124
    13 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 370 mm 14.57 in Width 168 mm 6.61 in Depth 308 mm 12.13 in Approximate weight 10.26 kg 22.6 lb Temperature range Operating 10°C to 35°C 50°F to 95°F
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 125
    cleaning 11, 14, 16 computer major components 5 Computer Setup access problem 54 Advanced menu 81 Main menu 74 Security menu 77 Computer Setup Utility 73 connectors power 3 country power cord set requirements 114 Customer Support 53 D deleting a Power-On password 97 deleting a Setup password
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 126
    58 power supply operating voltage range 116 removal and replacement 49 Power-On password 97 printer problems 62 problems audio 61 Computer Setup 54 F10 Setup 54 flash drive 70 general 54 hard drive 59 hardware installation 64 internet access 71 keyboard 63 memory
  • HP EliteDesk 880 G8 | Maintenance and Service Guide - Page 127
    42 service considerations 11, 17 Setup password 97 slots memory card reader 2 microSD memory card reader 2 software problems 71 servicing computer 11 39 T temperature control 11, 13 tools, servicing 11, 17 Torx T15 screwdriver 11, 17 troubleshooting without diagnostics 53 U USB port, identifying
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.