HP EliteOne 700 Maintenance & Service Guide

HP EliteOne 700 Manual

Get HP EliteOne 700 PDF manuals and user guides View all HP EliteOne 700 manuals
Add to My Manuals
Save this manual to your list of manuals

HP EliteOne 700 manual content summary:

  • HP EliteOne 700 | Maintenance & Service Guide - Page 1
    Maintenance & Service Guide HP EliteOne 705 G1 23-inch Non-Touch All-in-One Business PC
  • HP EliteOne 700 | Maintenance & Service Guide - Page 2
    , or translated to another language without the prior written consent of HewlettPackard Company. Maintenance & Service Guide First Edition (September 2014) Document Part Number: 778723-001 Product notice This guide describes features that are common to most models. Some features may not be available
  • HP EliteOne 700 | Maintenance & Service Guide - Page 3
    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set
  • HP EliteOne 700 | Maintenance & Service Guide - Page 4
    iv About This Book ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 5
    Table of contents 1 Product features ...1 Overview ...1 Front components ...3 Side components ...4 Rear components ...5 Positioning the computer ...6 Adjusting the height-adjustable/reclining stand (optional 7 Adjusting the tilt/swivel stand (optional 8 2 Activating and Customizing the Software
  • HP EliteOne 700 | Maintenance & Service Guide - Page 6
    cleaning safety precautions 22 Cleaning the Computer Case ...23 Cleaning the keyboard ...23 Cleaning the monitor ...24 Cleaning the mouse ...24 Service considerations ...24 Power supply fan ...24 Tools and software Requirements 24 Screws ...24 Cables and connectors ...25 Hard Drives ...25 Lithium
  • HP EliteOne 700 | Maintenance & Service Guide - Page 7
    HP PC Hardware Diagnostics (UEFI) to a USB device 108 8 Troubleshooting without diagnostics ...109 Safety and comfort ...109 Before you call for technical support ...109 Helpful hints ...110 Solving general problems ...112 Solving power problems ...116 Solving hard drive problems ...117 ENWW vii
  • HP EliteOne 700 | Maintenance & Service Guide - Page 8
    media card reader problems ...119 Solving display problems ...120 Solving audio problems ...126 Solving printer problems ...128 Solving keyboard and mouse problems ...129 Solving hardware installation problems ...131 Solving network problems ...133 Solving memory problems ...136 Solving processor
  • HP EliteOne 700 | Maintenance & Service Guide - Page 9
    11 Password security and resetting CMOS ...169 Resetting the password jumper ...170 Establishing a setup or power-on password ...171 Resetting the setup and power-on password 171 Changing a setup or power-on password ...172 Clearing and resetting the CMOS ...172 Appendix A Power cord set
  • HP EliteOne 700 | Maintenance & Service Guide - Page 10
    x ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 11
    -adjustable and reclining stand, basic stand, or no stand ● Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC ● VESA mounting holes (100 mm x 100 mm) ● AMD processors ● Up to 1 TB Hard Drive, 160 GB Solid State Drive, 256 GB Self
  • HP EliteOne 700 | Maintenance & Service Guide - Page 12
    slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ● AMD Radeon 3D graphics ● DisplayPort video out (with audio) for second display support ● DP audio, DP to VGA/DVI/HDMI dongle support ● Integrated Gigabit Ethernet (Broadcom 5672 GB NIC or LAN) ● WLAN and Bluetooth Combo
  • HP EliteOne 700 | Maintenance & Service Guide - Page 13
    Front components Component 1 Webcam (optional) with privacy shutter 2 Dual microphone array (optional) 3 Webcam activity LED (with optional webcam) 4 16:9 widescreen LED-backlit LCD display 5 Power LED 6 High-performance stereo speakers Component 7 Mute speaker 8 Reduce volume 9
  • HP EliteOne 700 | Maintenance & Service Guide - Page 14
    Side components Component 1 Hard disc drive activity LED 2 HP 6-in-1 media card reader (optional) 3 USB 3.0 port, fast-charging 4 USB 3.0 port 5 Microphone/line in jack Component 6 Headset/line out jack 7 Tray-load optical disc drive 8 Optical disc drive eject button 9 Optical
  • HP EliteOne 700 | Maintenance & Service Guide - Page 15
    Rear components Component 1 Access panel 2 Access panel latches 3 Security lock slot 4 Power connector 5 Serial port 6 PS/2 mouse connector 7 PS/2 keyboard connector Component 8 (2) USB 2.0 ports 9 RJ-45 Gigabit Ethernet port 10 (2) USB 3.0 ports 11 DisplayPort connector 12
  • HP EliteOne 700 | Maintenance & Service Guide - Page 16
    the right side, as you face the computer. CAUTION: Positioning the computer with the HP logo on the top or on the left is not supported. 6 Chapter 1 Product features ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 17
    it counterclockwise (3) until it is in the portrait position (4). WARNING! If the height-adjustable/reclining stand is installed, before laying the computer down for service, first grasp the sides of the display and raise the display to the highest position. Do not lay the computer down with the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 18
    Adjusting the tilt/swivel stand (optional) This stand allows you to tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. The tilt/swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or
  • HP EliteOne 700 | Maintenance & Service Guide - Page 19
    process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION: After
  • HP EliteOne 700 | Maintenance & Service Guide - Page 20
    process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register
  • HP EliteOne 700 | Maintenance & Service Guide - Page 21
    1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings > Windows Update. 3. Run Windows Update monthly thereafter. Customizing the monitor display You can customize display settings for Windows 8 separately for the Start
  • HP EliteOne 700 | Maintenance & Service Guide - Page 22
    12 Chapter 2 Activating and Customizing the Software ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 23
    3 Illustrated parts catalog System parts ENWW System parts 13
  • HP EliteOne 700 | Maintenance & Service Guide - Page 24
    Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Description Front bezel Power supply, 200W Left side panel Right side panel Standard stand assembly Upper rear access panel Rear I/O cover Height adjustment stand Lower rear access panel Top rear trim Display panel (non-touchscreen; not illustrated) Non
  • HP EliteOne 700 | Maintenance & Service Guide - Page 25
    Misc parts Item (1) (2) (3) (4) (5) (6) Description Heat sink (thermal module) (includes replacement thermal material) Card reader Fan Speakers (left and right) Mylar cover (power button board) Optical drive latch Antenna kit (not illustrated) USB to serial adapter (not illustrated) HP ultraslim
  • HP EliteOne 700 | Maintenance & Service Guide - Page 26
    Mass storage devices Description Optical drive (does not include bezel) Blu-ray writer (BD-RE) drive DVD±RW drive DVD-ROM drive Hard drive (not illustrated) 1 TB, hybrid SSD drive 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm
  • HP EliteOne 700 | Maintenance & Service Guide - Page 27
    Boards Item (1) (2) (3) (4) (5) (6) Description Webcam module Converter board WLAN modules HP WLAN 802.11 a/b/g/n, 2x2 HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Power button board Near field communication (NFC) controller System board ENWW Boards 17
  • HP EliteOne 700 | Maintenance & Service Guide - Page 28
    Item Description For use in non-Windows 8 models For use in models with Windows 8 Standard For use in models with Windows 8 Professional Memory modules (SODIMM; PC3-12800, 1666-MHz; not illustrated) 8-GB 4-GB Processors (include replacement thermal material; not illustrated) AMD A10-7800B (3.7-GHz)
  • HP EliteOne 700 | Maintenance & Service Guide - Page 29
    information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord
  • HP EliteOne 700 | Maintenance & Service Guide - Page 30
    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Event 55% Walking across carpet 7,500 V Walking across vinyl floor 3,000 V Motions of bench worker 400 V Removing
  • HP EliteOne 700 | Maintenance & Service Guide - Page 31
    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended
  • HP EliteOne 700 | Maintenance & Service Guide - Page 32
    ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 33
    5. Disconnect the keyboard before cleaning it. 6. Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 22 before cleaning the computer. To clean the computer case, follow the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 34
    ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 23. Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power supply
  • HP EliteOne 700 | Maintenance & Service Guide - Page 35
    or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium
  • HP EliteOne 700 | Maintenance & Service Guide - Page 36
    NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drive
  • HP EliteOne 700 | Maintenance & Service Guide - Page 37
    other attached cables from the back of the computer. 6. If the height adjustable/recline stand is installed, before laying the computer down for service, position the computer vertically by grasping the sides of the display, and then raise the display to the highest position. Place the computer face
  • HP EliteOne 700 | Maintenance & Service Guide - Page 38
    Removing the rear I/O cover ▲ Push the two tabs down, then rotate and lift the cover off the computer. 28 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 39
    a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. WARNING! Before laying the computer down for service, first grasp the sides of the display and raise the display to the highest position. Do not lay the computer down with the sliding stand
  • HP EliteOne 700 | Maintenance & Service Guide - Page 40
    3. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). 4. Lift the stand up and off the computer. 30 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 41
    Tilt/swivel stand (optional) To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the computer. 3. Push the base of the stand down (1), and
  • HP EliteOne 700 | Maintenance & Service Guide - Page 42
    4. Lift the stand up and off the computer. Installing an access panel security screw You may prevent access to internal components and ports by securing the access panel and rear port cover. Screw a T15 tamper-resistant Torx screw through the rear port cover and the access panel to prevent removal
  • HP EliteOne 700 | Maintenance & Service Guide - Page 43
    Access panel The access panel is located on the rear of the computer. The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Slide the access
  • HP EliteOne 700 | Maintenance & Service Guide - Page 44
    Drives Replacing a hard disc drive Description Optical drives DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti XL Drive Hard drives 1 TB hard drive, hybrid SSD 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB hard drive, hybrid SSD 500 GB, 5400 rpm hard drive,
  • HP EliteOne 700 | Maintenance & Service Guide - Page 45
    One or two 2.5-inch solid state drives (SSDs) or self-encrypting drives (SEDs) may be installed in the computer. If a single drive is installed, it must be installed in the primary (lower) position. ● Removing a 2.5-inch hard disc drive ● Installing a 2.5-inch hard disc drive Removing a 2.5-inch
  • HP EliteOne 700 | Maintenance & Service Guide - Page 46
    . If only one drive is to be installed, it must occupy this position. 6. Remove the 2.5-inch hard disc drive(s) from the cage. For instructions on installing a hard disc drive, see Installing a 2.5-inch hard disc drive on page 36. Installing a 2.5-inch hard disc drive 1. Insert the 2.5-inch hard
  • HP EliteOne 700 | Maintenance & Service Guide - Page 47
    2. Fasten the lower 2.5-inch hard disc drive securely into the drive cage with four mounting screws with grommets. 3. Fasten an upper 2.5-inch hard disc drive securely in place with the four standard screws that shipped with the drive. 4. Position the 2.5-inch drive cage above its final site with
  • HP EliteOne 700 | Maintenance & Service Guide - Page 48
    5. Place the 2.5-inch hard disc drive cage into the chassis and slide it toward the center until it snaps into place. 38 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 49
    Replacing the optical drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33
  • HP EliteOne 700 | Maintenance & Service Guide - Page 50
    4. Pull the latch off the optical disc drive. 5. Remove the cover from the adhesive strip on the new latch. Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly. NOTE: You may reuse the latch removed from the old optical disc drive.
  • HP EliteOne 700 | Maintenance & Service Guide - Page 51
    6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical disc drive can be installed in only one way. ENWW Drives 41
  • HP EliteOne 700 | Maintenance & Service Guide - Page 52
    mSATA Solid-State Drive The mSATA SSD is located on the system board to the left of the heat sink/processor. The drive is secured with one Phillips screw. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: 1. Prepare the computer for disassembly (see Preparing to
  • HP EliteOne 700 | Maintenance & Service Guide - Page 53
    4. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the mSATA SSD, reverse the removal procedures. ENWW mSATA Solid-State Drive 43
  • HP EliteOne 700 | Maintenance & Service Guide - Page 54
    -standard 204-pin ● unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant ● 1.5 volt DDR3-SDRAM SODIMMs The DDR3-SDRAM SODIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 55
    NOTE: The system will not operate properly if you install unsupported SODIMM memory. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. The system will automatically operate in single channel mode,
  • HP EliteOne 700 | Maintenance & Service Guide - Page 56
    4. To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). 5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in
  • HP EliteOne 700 | Maintenance & Service Guide - Page 57
    Battery The RTC battery is located to the lower right of the fan. The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 58
    4. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). 48 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 59
    WLAN module Description HP WLAN 802.11 a/g/n, 2x2 HP WLAN 802.11 a/b/g/n, 2x2 The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP
  • HP EliteOne 700 | Maintenance & Service Guide - Page 60
    5. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled "1" to the MAIN connector on the module and the cable labeled "2" to the AUX
  • HP EliteOne 700 | Maintenance & Service Guide - Page 61
    Heat sink The processor heat sink is secured with five Torx screws - four captured, one shared, not captured. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. In the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 62
    5. Lift the heat sink out of the computer (6). CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures. 52 Chapter 5 Removal and Replacement Procedures
  • HP EliteOne 700 | Maintenance & Service Guide - Page 63
    Processor Description AMD A10-7800B (3.7-GHz) AMD A8-7600B (3.1-GHz) AMD A6-7400B (3.5-GHz) AMD A4-7350B (3.4-GHz) 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Remove the processor heat
  • HP EliteOne 700 | Maintenance & Service Guide - Page 64
    Top rear trim The top rear trim is located along the top of the back of the computer. To remove the top rear trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on page 33). 3. Rotate the bottom of the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 65
    Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top rear trim. It is housed in a metal bracket that is secured with two Phillips screws. the webcam module has one connector. The webcam module is optional. To remove the webcam
  • HP EliteOne 700 | Maintenance & Service Guide - Page 66
    5. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. 6. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. To install a webcam module, reverse the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 67
    Antenna The antenna route from the WLAN card to transceivers at the top of the computer (transceivers shown in following image). To remove the antenna: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see Access panel on
  • HP EliteOne 700 | Maintenance & Service Guide - Page 68
    6. Note the routing path for each antenna for replacement. To install the antenna, reverse the removal procedures. NOTE: When connecting the antennas cables, connect the cable labeled "1" to the MAIN connector on the module and the cable labeled "2" to the AUX connector on the module. 58 Chapter 5
  • HP EliteOne 700 | Maintenance & Service Guide - Page 69
    Lower rear panel The lower rear panel is located under the stand and on the bottom rear of the computer. It is secured with one screw. To remove the lower rear panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the access panel (see
  • HP EliteOne 700 | Maintenance & Service Guide - Page 70
    4. Remove the screw (1) in the middle of the lower rear panel, and slide the panel downward to detach it from the chassis (2). To replace the lower rear panel, reverse the removal procedures. 60 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 71
    Fan assembly The fan assembly is located near the middle of the computer and is secured with three Torx screws. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 72
    7. Remove the fan assembly from the computer (2). To install the fan assembly, reverse the removal procedures. 62 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 73
    Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the left speaker you have to lift or remove the Mylar cover. To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 74
    5. Remove the Mylar piece that covers the left speaker screw. 6. Remove two Torx screws that secure the left speaker to the computer. 64 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 75
    7. Remove two Torx screws (1) that secure the right speaker to the computer, and then disconnect the speaker cable from the system board connector (2). 8. Remove the speakers from the computer. To install the speakers, reverse the removal procedures. ENWW Speakers 65
  • HP EliteOne 700 | Maintenance & Service Guide - Page 76
    Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board
  • HP EliteOne 700 | Maintenance & Service Guide - Page 77
    6. Remove the two black Torx screws (2) that secure the board to the computer. Be sure to correctly position the jumpers on the converter board for the installed display panel. Refer to the label in the chassis for jumper settings. 7. Lift the converter board from the computer. To install the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 78
    Power button board Description Power button board Mylar cover (power button board) The power button board is located on the bottom left corner of the computer under the lower rear panel. It is under a Mylar cover and has two connectors and one screw. To remove the power button board: 1. Prepare the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 79
    6. Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). 7. Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2). 8. Remove the power button board from
  • HP EliteOne 700 | Maintenance & Service Guide - Page 80
    NFC sensor board The NFC sensor board is located just above the right speaker (when viewed from behind). The NFC sensor board is housed inside of a plastic holder and has two small cables connected to it. The location of the board and an image of the board housed in its holder is shown in the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 81
    7. Remove the assembly from the computer (4). To install the NFC sensor board, reverse the removal procedures. ENWW NFC sensor board 71
  • HP EliteOne 700 | Maintenance & Service Guide - Page 82
    VESA mounting plate The VESA mounting plate is located under the stand and under the lower rear panel. To remove the VESA mounting plate: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the stand (see Stand on page 29). 3. Remove the access
  • HP EliteOne 700 | Maintenance & Service Guide - Page 83
    6. Lift the plate left straight up and off the computer (2). To replace the VESA mounting plate, reverse the removal procedures. ENWW VESA mounting plate 73
  • HP EliteOne 700 | Maintenance & Service Guide - Page 84
    Power supply The power supply is located in the middle of the computer under the VESA mounting plate. It is secured with two Torx screws and has one connector routed to the system board. To remove the power supply: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer
  • HP EliteOne 700 | Maintenance & Service Guide - Page 85
    7. Lift the power supply from the computer (3). To install the power supply, reverse the removal procedures. ENWW Power supply 75
  • HP EliteOne 700 | Maintenance & Service Guide - Page 86
    Side panels Description Left side panel Right side panel The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels: 1. Prepare the computer for disassembly (see Preparing to disassemble
  • HP EliteOne 700 | Maintenance & Service Guide - Page 87
    7. Two tabs secure both the left and right side panels to the computer. Press both tabs to disengage the panel, and rotate the panel off the computer. NOTE: The removal and replacement procedures are similar for both panels. Right panel (when viewed from behind) shown in the following images. To
  • HP EliteOne 700 | Maintenance & Service Guide - Page 88
    System board Description System board for use in models without Windows 8 System board for use in models with Windows 8 Standard System board for use in models with Windows 8 Professional The system board is located on the right side of the computer (viewed from the rear). It is secured with ten
  • HP EliteOne 700 | Maintenance & Service Guide - Page 89
    11. Disconnect all cables from the system board, noting their location for reinstallation. 12. Remove the side bracket by removing the two Torx screws (1), and then rotating the bracket to remove it (2). ENWW System board 79
  • HP EliteOne 700 | Maintenance & Service Guide - Page 90
    13. Remove the eight remaining Torx screws that secure the system board to the computer. 14. Position the cables on the side of the board out of the way so you can freely slide the board out of the computer. 15. Slide the system board toward the top of the computer, and then lift it out of the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 91
    data entry, the data will not validate, and the computer asks you to correct your data input. The Build ID of the unit. Label Flexbuild Support Support Support Flexbuild Flexbuild ENWW System board 81
  • HP EliteOne 700 | Maintenance & Service Guide - Page 92
    System board callouts Sys Bd Label M.2 WEBCAM XU1 X1PCIEXP12 DIMM3 DIMM1 CMOS PSWD Color Black Component M.2 SSD drive Black Black Black Black Webcam connector Processor socket Card reader connector Memory module Black Memory module Yellow Green Reset CMOS Clear system passwords 82 Chapter
  • HP EliteOne 700 | Maintenance & Service Guide - Page 93
    SPKR NFC BATTERY HSENSE PB/LED Black Black Black Black Black Speaker NFC connector RTC battery Hood sensor connector Power switch connector CHFAN SATAPWR2 LVDS J105 Black Black Black Black Fan connector Optical drive power connector Display connector WLAN module connector ENWW System board
  • HP EliteOne 700 | Maintenance & Service Guide - Page 94
    Card reader board The card reader board is located on the right side of the system board. You must remove the system board before you can remove the card reader board. The card reader board is secured with two screws. To remove the card reader board: 1. Prepare the computer for disassembly (see
  • HP EliteOne 700 | Maintenance & Service Guide - Page 95
    14. Lift the board to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the card reader board, reverse the removal procedures. Front bezel and display panel The front bezel is located on the front of the computer and is secured to the main system frame with 15
  • HP EliteOne 700 | Maintenance & Service Guide - Page 96
    ◦ Left: 4 screws ◦ Top: 2 screws ◦ Right 4 screws ◦ Bottom: 2 screws ◦ Interior: 3 screws (circled in image; these screws secure the display panel to the frame) 86 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 97
    12. Lift the frame from the display panel and bezel. The following image illustrates the frame removed from the display/bezel. ENWW Front bezel and display panel 87
  • HP EliteOne 700 | Maintenance & Service Guide - Page 98
    13. Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit. Remove the backlight cable from the defective panel before sending the panel back to the supplier. 14. Separate the display panel from
  • HP EliteOne 700 | Maintenance & Service Guide - Page 99
    15. The display panel cable is connected to the bottom of the panel. After lifting the panel up from the bezel, look underneath to see the connected display panel cable. Lift the cable from the bottom of the panel to disengage it from the adhesive that secures it to the panel, and then disconnect
  • HP EliteOne 700 | Maintenance & Service Guide - Page 100
    CAUTION: Incorrect jumper placement can result in damage to the converter board and display panel. To install a display panel, reverse the removal procedures. Updating BIOS with new display panel information If you install a display panel from a different manufacturer than what was previously
  • HP EliteOne 700 | Maintenance & Service Guide - Page 101
    Hard drive and optical drive cables and connectors Description Optical drive cable (data and power assembly) Hard drive cable (data and power assembly) The hard drive and optical drive connectors are located near the middle of the computer, partially under the main frame. Each connector is secured
  • HP EliteOne 700 | Maintenance & Service Guide - Page 102
    16. Remove the connector from the computer. To install the hard drive or optical drive connector, reverse the removal procedures. 92 Chapter 5 Removal and Replacement Procedures ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 103
    memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed
  • HP EliteOne 700 | Maintenance & Service Guide - Page 104
    USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or
  • HP EliteOne 700 | Maintenance & Service Guide - Page 105
    Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup-File Option System Information Description Lists: ● Product name ● Manufacturer ● SKU
  • HP EliteOne 700 | Maintenance & Service Guide - Page 106
    or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 107
    Table 6-2 Computer Setup-Storage (continued) Boot Order Allows you to: ● UEFI Boot Sources: Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on
  • HP EliteOne 700 | Maintenance & Service Guide - Page 108
    Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup-Security Option Description Setup Password Allows you to set and
  • HP EliteOne 700 | Maintenance & Service Guide - Page 109
    Table 6-3 Computer Setup-Security (continued) USB Security Allows you to set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to disable any PCI Express slot. Default is enabled. Network Boot Enables/disables the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 110
    Table 6-3 Computer Setup-Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of
  • HP EliteOne 700 | Maintenance & Service Guide - Page 111
    except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you manage the custom key settings. ◦ that lets you boot to a device or troubleshoot your computer. ENWW Computer Setup (F10) Utilities 101
  • HP EliteOne 700 | Maintenance & Service Guide - Page 112
    of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4 state, not the S5 state. ◦ S0 (On) = Solid white LED. ◦ S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle
  • HP EliteOne 700 | Maintenance & Service Guide - Page 113
    during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is
  • HP EliteOne 700 | Maintenance & Service Guide - Page 114
    Table 6-5 Computer Setup-Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system,
  • HP EliteOne 700 | Maintenance & Service Guide - Page 115
    option ROM or the UEFI driver in the BIOS is used to provide PXE services. ● Storage Option ROMs (UEFI Only/Do Not Launch). Specifies whether the legacy or the UEFI driver in the BIOS is used to provide RAID setup and support. ● Video Option ROMs (UEFI Only/Do Not Launch). Specifies whether the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 116
    check for BIOS updates from hp.com and apply them using either a manual selection or an automatically scheduled check on boot-up. NOTE: If Windows ● Update BIOS via Network (Enabled/Disabled). Enables or disables BIOS network support. Default is enabled. ● Update Source (HP/Custom). Selects hp.com
  • HP EliteOne 700 | Maintenance & Service Guide - Page 117
    To help troubleshoot and then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on
  • HP EliteOne 700 | Maintenance & Service Guide - Page 118
    Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are /techcenter/pcdiags. 2. Click the UEFI Dowload link, and then select Run. Option 2: Support and Drivers pages-Provides downloads for a specific product for earlier and later versions. 1. Go to
  • HP EliteOne 700 | Maintenance & Service Guide - Page 119
    on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact
  • HP EliteOne 700 | Maintenance & Service Guide - Page 120
    guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with selfsolve diagnostics. If you need to contact HP support, use HP Instant Support before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware
  • HP EliteOne 700 | Maintenance & Service Guide - Page 121
    expansion board or other option. See Solving hardware installation problems on page 131 for instructions. ● Be sure that all the needed device drivers than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded
  • HP EliteOne 700 | Maintenance & Service Guide - Page 122
    update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized select Control Panel from the list of applications. 112 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 123
    Cover Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP memory. Defragment hard drive. Restart the computer. ENWW Solving general problems 113
  • HP EliteOne 700 | Maintenance & Service Guide - Page 124
    for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer. 114 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 125
    power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. ENWW Solving general problems 115
  • HP EliteOne 700 | Maintenance & Service Guide - Page 126
    is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on power supply. 5. Replace the system board. 116 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 127
    hidden in Computer Setup. Drive responds slowly immediately after power-up. Solution Check cable connections. See reconfiguration directions in the Solving hardware installation problems on page 131 section. If the system still does not recognize the new device, check to see if the device is listed
  • HP EliteOne 700 | Maintenance & Service Guide - Page 128
    , press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 118 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 129
    Solving media card reader problems Media card will not work in a digital camera after formatting Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green
  • HP EliteOne 700 | Maintenance & Service Guide - Page 130
    the boot menu. 3. Change the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and and type your password (if set). 120 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 131
    system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. ENWW Solving display problems 121
  • HP EliteOne 700 | Maintenance & Service Guide - Page 132
    requested resolution. Graphics card is bad. Solution Install the video drivers included in the upgrade kit. Change requested resolution. Replace the graphics card. 122 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 133
    close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the monitor's Menu button power is off while connecting the video cable. ENWW Solving display problems 123
  • HP EliteOne 700 | Maintenance & Service Guide - Page 134
    than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the , and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and then click Restart.
  • HP EliteOne 700 | Maintenance & Service Guide - Page 135
    Adjustment option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions. do not appear correct. Cause The font you are using does not support that particular symbol. Solution Use the Character Map to locate and display problems 125
  • HP EliteOne 700 | Maintenance & Service Guide - Page 136
    audio features and you encounter audio problems, see the common causes and solutions to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices . 126 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 137
    Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device default output device than what is expected. ENWW Solving audio problems 127
  • HP EliteOne 700 | Maintenance & Service Guide - Page 138
    If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. printer may be out of paper. Solution Check the paper tray and refill it if it is empty. 128 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 139
    If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. ENWW Solving keyboard and mouse problems 129
  • HP EliteOne 700 | Maintenance & Service Guide - Page 140
    roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 130 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 141
    new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open system components to cool before touching. Table 8-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.
  • HP EliteOne 700 | Maintenance & Service Guide - Page 142
    the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, integrated graphics, replace the system board. 132 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 143
    are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. S5 Wake on LAN is disabled (some models). Wake-on-
  • HP EliteOne 700 | Maintenance & Service Guide - Page 144
    properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. 134 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 145
    securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. , change the resource settings for the board. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the
  • HP EliteOne 700 | Maintenance & Service Guide - Page 146
    Contact an authorized service provider. Solving memory problems If you encounter memory problems, some common causes or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 147
    system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. ENWW Solving memory problems 137
  • HP EliteOne 700 | Maintenance & Service Guide - Page 148
    second pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install processor. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 149
    hidden in Computer Setup. Drive responds slowly immediately after power-up. Solution Check cable connections. See reconfiguration directions in the Solving hardware installation problems on page 131 section. If the system still does not recognize the new device, check to see if the device is listed
  • HP EliteOne 700 | Maintenance & Service Guide - Page 150
    brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash applying power to the system 140 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 151
    the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB
  • HP EliteOne 700 | Maintenance & Service Guide - Page 152
    on page 98 for more information. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and Cookies check box and click the Delete button. 142 Chapter 8 Troubleshooting without diagnostics ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 153
    ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display
  • HP EliteOne 700 | Maintenance & Service Guide - Page 154
    system repair disc that contains the System Recovery Options menu. If the problem is severe enough that Startup Repair doesn't start on its own and , and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, and then select Automatic Repair. Windows starts
  • HP EliteOne 700 | Maintenance & Service Guide - Page 155
    Support. From the Start screen, type h, and then select Help and Support bootable recovery drive that can be used to troubleshoot a Windows 8 computer that is unable recovery drive. Follow the on-screen instructions to continue. 2. As you add ). You can also manually create a system restore
  • HP EliteOne 700 | Maintenance & Service Guide - Page 156
    Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select
  • HP EliteOne 700 | Maintenance & Service Guide - Page 157
    computer Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Refresh. 8. Follow the on-screen instructions to continue. Using Windows 8 Reset NOTE: You may be prompted for your permission or password when using
  • HP EliteOne 700 | Maintenance & Service Guide - Page 158
    Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB
  • HP EliteOne 700 | Maintenance & Service Guide - Page 159
    .html. You can also order the media by calling support. For contact information, see the Worldwide Telephone Numbers booklet up all personal files. 2. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system.
  • HP EliteOne 700 | Maintenance & Service Guide - Page 160
    and Restore tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system failure is only as software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information
  • HP EliteOne 700 | Maintenance & Service Guide - Page 161
    using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported. ● You have the option of creating a recovery USB flash drive instead, using media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery
  • HP EliteOne 700 | Maintenance & Service Guide - Page 162
    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator
  • HP EliteOne 700 | Maintenance & Service Guide - Page 163
    and Restore. 2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country
  • HP EliteOne 700 | Maintenance & Service Guide - Page 164
    flash drive. NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 150. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery: 1. Turn
  • HP EliteOne 700 | Maintenance & Service Guide - Page 165
    on your keyboard until the Windows is Loading Files... message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System
  • HP EliteOne 700 | Maintenance & Service Guide - Page 166
    Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/ insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended
  • HP EliteOne 700 | Maintenance & Service Guide - Page 167
    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10
  • HP EliteOne 700 | Maintenance & Service Guide - Page 168
    . Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Check
  • HP EliteOne 700 | Maintenance & Service Guide - Page 169
    1. If additional memory was recently added, memory error correction. remove it to see if the problem remains. 2. Check product documentation for memory support information. Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure
  • HP EliteOne 700 | Maintenance & Service Guide - Page 170
    Control panel message Description Recommended action 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 512-Chassis, Rear Chassis, or Front Chassis Fan Chassis, rear chassis, or front chassis
  • HP EliteOne 700 | Maintenance & Service Guide - Page 171
    . For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID
  • HP EliteOne 700 | Maintenance & Service Guide - Page 172
    Control panel message 2202-PMM Deallocation Error during MEBx cleanup 2203-Setup error during MEBx execution 2204-Inventory error during MEBx execution 2205-Interface error during MEBx execution 2211-Memory not configured correctly for proper MEBx execution. 2212-USB Key Provisioning failure writing
  • HP EliteOne 700 | Maintenance & Service Guide - Page 173
    Control panel message 2218-ME Firmware Version should be updated 2219-USB Key Provisioning file has invalid header identifier 2220-USB Key Provisioning file has mismatch version 2230-General error during MEBx execution 2231-ME error during MEBx execution 2232-AMT error during MEBx execution 2233-
  • HP EliteOne 700 | Maintenance & Service Guide - Page 174
    Control panel message 2239-ME image lock failure 2240-ME image unlock failure Invalid Electronic Serial Number Network Server Mode Active and No Keyboard Attached Parity Check 2 Description Recommended action Special system configurations with reduced ME 1. Reboot the computer. firmware image
  • HP EliteOne 700 | Maintenance & Service Guide - Page 175
    replace heat sink/fan assembly. 4. Contact an authorized reseller or service provider. Processor not installed (not 1. Check to see that the the connector on the system board. 2. Check if a device is causing the problem by removing ALL attached devices. Power on the system. If the system enters
  • HP EliteOne 700 | Maintenance & Service Guide - Page 176
    two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes eight times, once every second, The current processor does 1. Install a TXT capable processor. not support a feature previously enabled on this 2. Disable TXT in the Computer
  • HP EliteOne 700 | Maintenance & Service Guide - Page 177
    Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System does not power on and LEDs are not flashing. Beeps 12 None Possible Cause MXM thermal shutdown. Recommended Action 1. Clean
  • HP EliteOne 700 | Maintenance & Service Guide - Page 178
    168 Chapter 10 POST error messages ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 179
    security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password
  • HP EliteOne 700 | Maintenance & Service Guide - Page 180
    beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it
  • HP EliteOne 700 | Maintenance & Service Guide - Page 181
    instructions. - or - To establish a Power-On password, select Security > Power-On Password and follow the instructions the Regulatory, Safety and Environmental Notices guide for more information. 3. Remove the Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5.
  • HP EliteOne 700 | Maintenance & Service Guide - Page 182
    6. Replace the jumper. 7. Replace the access panel. 8. Reconnect the external equipment. 9. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup. See
  • HP EliteOne 700 | Maintenance & Service Guide - Page 183
    a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the computer cover or access panel the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect
  • HP EliteOne 700 | Maintenance & Service Guide - Page 184
    and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 93. 174 Chapter 11 Password security and resetting CMOS ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 185
    A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP EliteOne 700 | Maintenance & Service Guide - Page 186
    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada
  • HP EliteOne 700 | Maintenance & Service Guide - Page 187
    Download the latest BIOS (system ROM) from the HP website. 2. Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will Security > System Security from the main menu. If the Embedded Security Device Support option is set to "Disable", skip to step 7. 5. To erase
  • HP EliteOne 700 | Maintenance & Service Guide - Page 188
    File > Save Changes and Exit. 8. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System Ids. 9. Select File > Save Changes and Exit. 10. To the computer, see the service provider for instruction to disable the feature. 178 Appendix B Statement of Volatility ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 189
    C Specifications Dimensions (with stand) Height Width Depth Approximate Weight (with stand) Temperature Range Operating Nonoperating Relative Humidity (non-condensing) Operating Non-operating Maximum Altitude (unpressurized) Operating Non-operating Power Supply Rated Voltage Range Rated Line
  • HP EliteOne 700 | Maintenance & Service Guide - Page 190
    180 Appendix C Specifications ENWW
  • HP EliteOne 700 | Maintenance & Service Guide - Page 191
    discharge 19 keyboard cleaning 23 keyboard keys 23 CD-ROM or DVD problems 138 changing a Power-On password 172 changing a Setup password 172 converter board removing 66 country power cord set requirements 176 Customer Support 109 D deleted files restoring for Windows 8 computer models 146
  • HP EliteOne 700 | Maintenance & Service Guide - Page 192
    hard drive recovery Windows 7 153 Windows 8 146 hardware installation problems 131 heat sink illustrated 15 removing 51 height adjustment 7 height adjustment stand illustrated 14 height-adjustable/recline stand removing 29 Help and Support Windows 7 150 helpful hints 110 HP PC Hardware Diagnostics
  • HP EliteOne 700 | Maintenance & Service Guide - Page 193
    169 side components 4 side panels removing 76 software problems 143 servicing computer 24 speakers illustrated 15 removing 63 specifications computer 150 creating system restore points 150 hard drive recovery 153 Help and Support 150 steps for creating recovery discs 151 steps for creating recovery
  • HP EliteOne 700 | Maintenance & Service Guide - Page 194
    WLAN module illustrated 17 removing 49 184 Index ENWW
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
Maintenance & Service Guide
HP EliteOne 705 G1 23-inch Non-Touch All-in-One
Business PC