HP EliteOne 705 Maintenance & Service Guide
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- HP EliteOne 705 | Maintenance & Service Guide - Page 1
Maintenance & Service Guide HP EliteOne 800 G2 23 inch All-in-One HP EliteOne 705 G2 23-inch Touch All-in-One HP ProOne 600 G2 21 inch All-in-One - HP EliteOne 705 | Maintenance & Service Guide - Page 2
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2015 Document Part Number: 822875-001 Product notice This user guide describes features - HP EliteOne 705 | Maintenance & Service Guide - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP EliteOne 705 | Maintenance & Service Guide - Page 4
iv About This Book - HP EliteOne 705 | Maintenance & Service Guide - Page 5
800 ...2 Front components ...2 Side components ...3 Rear components ...4 Internal components ...5 EliteOne 705 ...6 Front components ...6 Side components ...7 Rear components ...8 Internal components ...9 ProOne 600 ...10 Front components ...10 Side components ...11 Rear components ...12 Internal - HP EliteOne 705 | Maintenance & Service Guide - Page 6
cleaning safety precautions 26 Cleaning the Computer Case ...27 Cleaning the keyboard ...27 Cleaning the monitor ...27 Cleaning the mouse ...28 Service considerations ...28 Tools and software Requirements ...28 Screws ...28 Cables and connectors ...28 Hard Drives ...28 Lithium coin cell battery - HP EliteOne 705 | Maintenance & Service Guide - Page 7
...64 System board callouts ...67 System board callouts, HP EliteOne 705 G2 models 67 System board callouts, HP EliteOne 800 G2 dGPU models 68 System board callouts, HP EliteOne 800 G2 UMA models 69 System board callouts, HP ProOne 600 G2 models 70 Serial/PS2 board ...71 Center rear I/O panel - HP EliteOne 705 | Maintenance & Service Guide - Page 8
131 Solving front panel component problems ...132 Solving Internet access problems ...132 Solving software problems ...134 8 System backup and recovery ...135 Backing up, restoring, and recovering in Windows 10 135 Creating recovery media and backups 135 Creating HP Recovery media (select products - HP EliteOne 705 | Maintenance & Service Guide - Page 9
159 General requirements ...159 Japanese power cord requirements ...159 Country-specific requirements ...160 Appendix B Statement of Volatility ...161 Appendix C Specifications ...162 HP EliteBook 800 G2 models ...162 HP EliteBook 705 G2 models ...163 HP ProBook 600 G2 models ...164 Index ...165 ix - HP EliteOne 705 | Maintenance & Service Guide - Page 10
x - HP EliteOne 705 | Maintenance & Service Guide - Page 11
specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific display model unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the - HP EliteOne 705 | Maintenance & Service Guide - Page 12
EliteOne 800 Front components Component 1 Dual microphone array (optional) 2 Webcam activity LED (with optional webcam) 3 Webcam privacy shutter slide switch Component 4 Webcam (optional) 5 16:9 widescreen LED- - HP EliteOne 705 | Maintenance & Service Guide - Page 13
drive activity LED 3 USB 3.0 port, fast-charging 4 USB 3.0 port 5 USB 3.0 Type C port 6 Headset/line out jack Component 7 Microphone/line in jack 8 HP SD media card reader (optional) 9 Optical disc drive eject button 10 Optical disc drive activity LED 11 Tray-load optical disc drive - HP EliteOne 705 | Maintenance & Service Guide - Page 14
Rear components Component 1 Power cable retention loop 2 Port cover security screw hole 3 Serial port (optional) 4 PS/2 keyboard connector (optional) 5 PS/2 mouse connector (optional) 6 Power connector Component 7 DisplayPort connector 8 (2) USB 3.0 ports 9 (2) USB 3.0 ports with - HP EliteOne 705 | Maintenance & Service Guide - Page 15
Internal components Component 1 Optical disc drive 2 Secondary hard disk drive 3 Primary hard disk drive Component 4 Hood sensor 5 Memory 6 RTC Battery EliteOne 800 5 - HP EliteOne 705 | Maintenance & Service Guide - Page 16
EliteOne 705 Front components Component 1 Dual microphone array (optional) 2 Webcam activity LED (with optional webcam) 3 Webcam privacy shutter slide switch Component 4 Webcam (optional) 5 16:9 widescreen LED-backlit - HP EliteOne 705 | Maintenance & Service Guide - Page 17
, fast-charging 4 USB 3.0 port 5 Headset/line out jack 6 Microphone/line in jack Component 7 HP SD media card reader (optional) 8 Optical disc drive eject button 9 Optical disc drive activity LED 10 Tray-load optical disc drive 11 Fingerprint reader (Touch model only) EliteOne 705 7 - HP EliteOne 705 | Maintenance & Service Guide - Page 18
Rear components Component 1 Power cable retention loop 2 Port cover security screw hole 3 Serial port (optional) 4 PS/2 keyboard connector (optional) 5 PS/2 mouse connector (optional) 6 Power connector Component 7 DisplayPort connector 8 (2) USB 3.0 ports 9 (2) USB 2.0 ports with - HP EliteOne 705 | Maintenance & Service Guide - Page 19
Internal components Component 1 Optical disc drive 2 Secondary hard disk drive 3 Primary hard disk drive Component 4 Hood sensor 5 Memory 6 RTC Battery EliteOne 705 9 - HP EliteOne 705 | Maintenance & Service Guide - Page 20
ProOne 600 Front components Component 1 Dual microphone array (optional) 2 Webcam activity LED (with optional webcam) 3 Webcam privacy shutter slide switch Component 4 Webcam (optional) 5 16:9 widescreen LED-backlit LCD display 6 High-performance stereo speakers 10 Chapter 1 Product - HP EliteOne 705 | Maintenance & Service Guide - Page 21
button 2 hard disk drive activity LED 3 USB 3.0 port, fast-charging 4 USB 3.0 port 5 Headset/line out jack Component 6 Microphone/line in jack 7 HP SD media card reader (optional) 8 Optical disc drive eject button 9 Optical disc drive activity LED 10 Tray-load optical disc drive - HP EliteOne 705 | Maintenance & Service Guide - Page 22
Rear components Component 1 Power cable retention loop 2 Port cover security screw hole 3 Serial port (optional) 4 PS/2 keyboard connector (optional) 5 PS/2 mouse connector (optional) 6 Power connector Component 7 DisplayPort connector 8 (2) USB 3.0 ports 9 (2) USB 3.0 ports with - HP EliteOne 705 | Maintenance & Service Guide - Page 23
Internal components Component 1 Optical disc drive 2 hard disk drive 3 Hood sensor Component 4 Memory 5 RTC Battery ProOne 600 13 - HP EliteOne 705 | Maintenance & Service Guide - Page 24
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT operating system with HP-approved recovery methods. 2. Service label-Provides important information to identify your computer. When contacting support, you will - HP EliteOne 705 | Maintenance & Service Guide - Page 25
may vary depending on model. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. System parts System parts 15 - HP EliteOne 705 | Maintenance & Service Guide - Page 26
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) * * * * * Description Panel/trim kit, includes Left side trim Right side trim (includes fingerprint reader and cable) Top trim Bottom trim Rear port cover Rear cover (main) Center rear I/O panel with mylar Rear I/O port cover Front bezel (for use - HP EliteOne 705 | Maintenance & Service Guide - Page 27
Misc parts Item Description (1) System board (2) Converter board (3) Serial port and PS/2 connector board NOTE: HP ProOne 600 models also include a hood sensor on the serial port / PS2 board. (4) Optical drive (includes latch) Blu-ray writer (BD-RE) drive DVD±RW - HP EliteOne 705 | Maintenance & Service Guide - Page 28
discrete graphics WLAN modules Intel Dual Band Wireless-AC 7265 NV (for use in HP EliteBook 800/705 models and HP ProBook 600 models) HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 (for use in HP EliteBook 800/705 models and HP ProBook 600 models) Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (for use in - HP EliteOne 705 | Maintenance & Service Guide - Page 29
solid-state drive, OPAL 2.0, self-encrypting (SED) 128-GB solid-state drive, TLC 128-GB solid-state drive 128-GB solid-state drive, 3D, NAND (EliteOne 800 and ProOne 600 models) 120-GB solid-state drive 120-GB solid-state drive, OPAL 2.0, MLC Secondary hard drive (not illustrated) 1 TB, hybrid SSD - HP EliteOne 705 | Maintenance & Service Guide - Page 30
800 and ProOne 600 models) 16-GB 8-GB 4-GB Memory modules (SODIMM; PC3-12800, 1.5 V; not illustrated; for use in EliteOne 705 models) 8-GB 4-GB AMD Processors (include replacement thermal material; not illustrated) AMD A10-8750B (3.6-GHz) AMD A8-8650B (3.2-GHz) AMD A6-8550B (3.7-GHz) AMD A4- - HP EliteOne 705 | Maintenance & Service Guide - Page 31
Cables Description Touch control cable Antenna cable Backlight cable Hard drive cable Hard drive + optical drive SATA data cable Converter board cable LVDS (display) cable IMPORTANT: UMA and dGPU (discrete) models each have a unique LVDS cable. These cables are not interchangeable between dGPU and - HP EliteOne 705 | Maintenance & Service Guide - Page 32
Description Washable USB, antimicrobial USB, optical USB, laser 22 Chapter 2 Illustrated parts catalog - HP EliteOne 705 | Maintenance & Service Guide - Page 33
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP EliteOne 705 | Maintenance & Service Guide - Page 34
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Event 55% Walking across carpet Walking across vinyl floor 7,500 V 3,000 V Motions of bench worker Removing DIPs from - HP EliteOne 705 | Maintenance & Service Guide - Page 35
dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended - HP EliteOne 705 | Maintenance & Service Guide - Page 36
● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the - HP EliteOne 705 | Maintenance & Service Guide - Page 37
Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 26 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For - HP EliteOne 705 | Maintenance & Service Guide - Page 38
, follow the procedures in Cleaning the Computer Case on page 27. Service considerations Listed below are some of the considerations that you should keep is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the - HP EliteOne 705 | Maintenance & Service Guide - Page 39
appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is system or return them to HP, their authorized partners, or their agents. Service considerations 29 - HP EliteOne 705 | Maintenance & Service Guide - Page 40
SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend - HP EliteOne 705 | Maintenance & Service Guide - Page 41
unit, remove the lock. 5. Disconnect all other attached cables from the back of the computer. 6. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage. WARNING! Beware of - HP EliteOne 705 | Maintenance & Service Guide - Page 42
● Adjustable-height stand ● Easel stand Recline stand Attaching a recline stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage - HP EliteOne 705 | Maintenance & Service Guide - Page 43
3. Lower the stand onto the computer and press down until it clicks into place (2). Removing a recline stand To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page 31). 3. Press - HP EliteOne 705 | Maintenance & Service Guide - Page 44
Adjustable-height stand Attaching an adjustable-height stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Engage the - HP EliteOne 705 | Maintenance & Service Guide - Page 45
Easel stand Attaching an easel stand To install the stand: 1. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Engage the - HP EliteOne 705 | Maintenance & Service Guide - Page 46
4. Lift the stand up (2), and then pull the stand hooks out of the computer (3). 36 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 47
Access panel The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page 31). 3. Remove - HP EliteOne 705 | Maintenance & Service Guide - Page 48
solid-state drive, OPAL 2.0, self-encrypting (SED) 128-GB solid-state drive, TLC 128-GB solid-state drive 128-GB solid-state drive, 3D, NAND (EliteOne 800 and ProOne 600 models) 120-GB solid-state drive 120-GB solid-state drive, OPAL 2.0, MLC Secondary hard drive (not illustrated) 1 TB, hybrid SSD - HP EliteOne 705 | Maintenance & Service Guide - Page 49
Description Internal PCIe storage 256-GB solid-state drive, 2280SS, PCIe, NVMe 128-GB solid-state drive, 2280SS, PCIe, NVMe Hard disc drive The hard disk drive is located on the left side of the computer. One 2.5 inch primary hard disk drive (HDD) is installed in the computer. Some models may have a - HP EliteOne 705 | Maintenance & Service Guide - Page 50
together with the blue rubber grommets to use to install a replacement drive. 9. Remove the 2.5-inch hard disc drive(s) from the cage. For instructions on installing a hard disc drive, see Installing a 2.5-inch hard disc drive on page 40. Installing a 2.5-inch hard disc drive 1. Fasten four mounting - HP EliteOne 705 | Maintenance & Service Guide - Page 51
3. Place the 2.5 inch hard drive into the drive cage and slide it toward the cables until the cage snaps into place. 4. Connect the power and data cables to the hard drive. Optical drive The optical drive is located beneath the lower hard drive on the left side of the computer. The green latch comes - HP EliteOne 705 | Maintenance & Service Guide - Page 52
6. Align the new optical drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical drive can be installed in only one way. 42 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 53
Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board - HP EliteOne 705 | Maintenance & Service Guide - Page 54
6. Remove the two Torx screws (2) that secure the board to the computer. 7. Lift the converter board from the computer. To install the converter board, reverse the removal procedures. 44 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 55
Top trim The top trim is located along the top of the computer. To remove the top trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page 31). 3. Remove the stand (see Attaching and removing a - HP EliteOne 705 | Maintenance & Service Guide - Page 56
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top trim. It is housed in a metal bracket that is secured with two Phillips screws. The webcam module has one connector. To remove the webcam module: 1. Prepare the computer for - HP EliteOne 705 | Maintenance & Service Guide - Page 57
9. If you need to install a shutter blank into the webcam slot, see the following images for webcam components and an illustration of an installed shutter blank. To install a webcam module, reverse the removal procedures. Webcam module 47 - HP EliteOne 705 | Maintenance & Service Guide - Page 58
System board (EMI) shield The system board shield covers the system board. A latch holds the shield in place. To remove the system board shield: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page - HP EliteOne 705 | Maintenance & Service Guide - Page 59
following qualifications: SODIMM Compliance Pins Support Slots Maximum Memory Supported Note EliteOne 800 and ProOne 600 EliteOne 705 1.2 volt DDR4-SDRAM SODIs with x8 and x16 SDRAMs are supported; SODIMMs constructed with x4 SDRAMS are not supported. HP offers upgrade memory for this computer - HP EliteOne 705 | Maintenance & Service Guide - Page 60
● The system will operate in single channel mode if the SODIMM sockets are populated in one channel only. ● The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B. In flex mode, the channel populated with - HP EliteOne 705 | Maintenance & Service Guide - Page 61
7. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 8. Be sure - HP EliteOne 705 | Maintenance & Service Guide - Page 62
than 60° C (140º F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is - HP EliteOne 705 | Maintenance & Service Guide - Page 63
7. Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board (EMI) shield. Battery 53 - HP EliteOne 705 | Maintenance & Service Guide - Page 64
PCI-Express M.2 Solid-State Drive Description 256-GB solid-state drive, 2280SS, PCIe, NVMe 128-GB solid-state drive, 2280SS, PCIe, NVMe The optional PCI-Express M.2 SSD is located near the bottom of the system board. The drive is secured with one Phillips screw. To remove the PCI-Express M.2 SSD: 1. - HP EliteOne 705 | Maintenance & Service Guide - Page 65
7. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the PCI-Express M.2 SSD, reverse the removal procedures. PCI-Express M.2 Solid-State Drive 55 - HP EliteOne 705 | Maintenance & Service Guide - Page 66
secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary. To remove the WLAN module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer - HP EliteOne 705 | Maintenance & Service Guide - Page 67
8. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled "1" (black sticker) to the AUX "1" connector on the module and the cable labeled - HP EliteOne 705 | Maintenance & Service Guide - Page 68
Antennas The antennas route from the WLAN module to transceivers at the top of the computer. The transceivers are secured to the computer with adhesive. NOTE: WLAN module orientation may vary. To remove the antennas: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer - HP EliteOne 705 | Maintenance & Service Guide - Page 69
Heat sink Heat sink appearance varies based on processor type and graphics memory. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page 31). 3. Remove the stand (see - HP EliteOne 705 | Maintenance & Service Guide - Page 70
8. Lift the heat sink out of the computer. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. NOTE: Heat sink appearance may vary. UMA models: Discrete models: To replace the heat sink, reverse the - HP EliteOne 705 | Maintenance & Service Guide - Page 71
the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Processor - AMD models 61 - HP EliteOne 705 | Maintenance & Service Guide - Page 72
Processor - Intel models Description Intel Core i7-6700 (3.4-GHz) processor Intel Core i5-6600 (3.3-GHz) processor Intel Core i5-6500 (3.2-GHz) processor Intel Core i3-6320 (3.9-GHz) processor Intel Core i3-6300 (3.8-GHz) processor Intel Core i3-6100 (3.7-GHz) processor Intel Pentium G4520 (3.6-GHz) - HP EliteOne 705 | Maintenance & Service Guide - Page 73
the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Processor - Intel models 63 - HP EliteOne 705 | Maintenance & Service Guide - Page 74
System board The system board is secured with a a total of ten Torx screws. Two of the screws also secure the removable side bracket, and two other screws secure the I/O bracket. To remove the system board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31 - HP EliteOne 705 | Maintenance & Service Guide - Page 75
14. Remove the six remaining Torx screws (3) that secure the system board to the computer. NOTE: System board appearance may vary. 15. Position the cables on the side of the board out of the way so you can freely slide the board out of the computer. 16. Lift the system board up and out of the - HP EliteOne 705 | Maintenance & Service Guide - Page 76
Model name/number or marketing name. Flexbuild Enter the Serial Number of Unit. Support Enter the SKU or Product Number including Localization Code. Support Enter the 18-byte identifier assigned to the computer. Support Enter the Feature Byte string. The feature byte string is case sensitive - HP EliteOne 705 | Maintenance & Service Guide - Page 77
System board callouts System board callouts, HP EliteOne 705 G2 models Sys Bd Label CPU WLAN DIMM1 DIMM3 VGA CMOS PSWD SPKR FPR SSD BATTERY PWR Color Black Black Black Black Black Component Processor socket - HP EliteOne 705 | Maintenance & Service Guide - Page 78
System board callouts, HP EliteOne 800 G2 dGPU models IMPORTANT: The LVDS connector is in a different location on the system board of EliteOne 800 dGPU models and EliteOne 800 UMA models. Additionally, each model has a unique LVDS cable. The cables are not interchangeable between dGPU (discrete) and - HP EliteOne 705 | Maintenance & Service Guide - Page 79
System board callouts, HP EliteOne 800 G2 UMA models IMPORTANT: The LVDS connector is in a different location on the system board of EliteOne 800 dGPU models and EliteOne 800 UMA models. Additionally, each model has a unique LVDS cable. The cables are not interchangeable between dGPU (discrete) and - HP EliteOne 705 | Maintenance & Service Guide - Page 80
System board callouts, HP ProOne 600 G2 models Sys Bd Label CHFAN WEBCAM WLAN XU XMM3 XMM1 BATTERY CMOS SPKR SSD Color Black Black Black Black Black Black Black Yellow Black Black - HP EliteOne 705 | Maintenance & Service Guide - Page 81
serial/PS2 board is located to the left of the center rear I/O panel. It is secured with two screws and has one connected cable. NOTE: HP ProOne 600 models also include a hood sensor on the serial port/PS2 board. To remove the serial/PS2 board: 1. Prepare the computer for disassembly (see - HP EliteOne 705 | Maintenance & Service Guide - Page 82
9. Remove the two Torx screws (2) that secure the board, and then rotate the board up and remove it from the computer (3). 10. Remove the serial/PS2 board from the computer. To install the serial/PS2 board, reverse the removal procedures. 72 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 83
Center rear I/O panel The center rear I/O panel is located below the stand on the bottom rear of the computer. It is secured with two screws. You must remove the serial/PS2 board to remove the center rear I/O panel. To remove the center rear I/O panel: 1. Prepare the computer for disassembly (see - HP EliteOne 705 | Maintenance & Service Guide - Page 84
Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on - HP EliteOne 705 | Maintenance & Service Guide - Page 85
VESA mounting bracket The VESA mounting bracket is located under the stand. To remove the VESA mounting bracket: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page 31). 3. Remove the stand (see - HP EliteOne 705 | Maintenance & Service Guide - Page 86
7. Remove the four black Torx screws (1) and the silver Torx screw (2), and then remove the bracket from the computer (3). To replace the VESA mounting bracket, reverse the removal procedures. 76 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 87
Power supply Description 200W for use in models with discrete graphics 160W for use in models with UMA graphics The power supply is located in the middle of the computer under the VESA mounting plate. To remove the power supply: 1. Prepare the computer for disassembly (see Preparing to disassemble - HP EliteOne 705 | Maintenance & Service Guide - Page 88
8. Remove the power supply from the computer (2). To install the power supply, reverse the removal procedures. 78 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 89
Fan assembly The fan assembly is located partially under the VESA mounting bracket and is secured with four Torx screws. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on - HP EliteOne 705 | Maintenance & Service Guide - Page 90
Right trim and fingerprint reader The right trim can include an integrated fingerprint reader. One cable connects to the fingerprint reader, and six Torx screws secure the trim. Two of the screws are located under a plastic piece at the mouth of the optical drive on models so equipped. To remove the - HP EliteOne 705 | Maintenance & Service Guide - Page 91
8. If installed, remove the plastic optical drive cover by lifting it from the inside and pulling it off. 9. Remove the six Torx screws that secure the right trim to the computer, and then rotate the trim away from the computer to remove. To install the right trim, reverse the removal procedures. - HP EliteOne 705 | Maintenance & Service Guide - Page 92
Left trim To remove the left trim: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear port cover (see Rear port cover on page 31). 3. Remove the stand (see Attaching and removing a stand on page 32). 4. Remove the access panel (see - HP EliteOne 705 | Maintenance & Service Guide - Page 93
Bottom trim and feet The bottom trim is secured with three screws. The two outer screws also secure the feet. Bottom trim location: Feet locations: To remove the bottom trim and feet: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). 2. Remove the rear - HP EliteOne 705 | Maintenance & Service Guide - Page 94
13. Lift the feet off, and then rotate the bottom trim off the computer. To install the bottom trim an feet, reverse the removal procedures. When replacing the bottom trim, insert the portion of the trim with the screw holes for the feet under the metal frame. 84 Chapter 4 Removal and Replacement - HP EliteOne 705 | Maintenance & Service Guide - Page 95
replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable drivers. Failure to install the latest drivers could result in a loss of touch functionality. Go to www.hp.com/support to install the latest drivers. - HP EliteOne 705 | Maintenance & Service Guide - Page 96
16. Press the two tabs at the top of the display panel that secure the panel to the frame, and then separate the frame from the display enough to access the connectors on the inside of the panel. CAUTION: When separating the display from the frame, there are cables you must disconnect from the - HP EliteOne 705 | Maintenance & Service Guide - Page 97
17. Disconnect the cables from the connectors located on the inside of the display panel, and then remove the panel. NOTE: Touch displays have multiple cables connected to them. Non-touch displays have one cable connected. Touch panel: CAUTION: When removing the display panel on touch displays, note - HP EliteOne 705 | Maintenance & Service Guide - Page 98
Cables and connectors Use the following image to determine cable routing on the main frame. 88 Chapter 4 Removal and Replacement Procedures - HP EliteOne 705 | Maintenance & Service Guide - Page 99
Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM - HP EliteOne 705 | Maintenance & Service Guide - Page 100
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made - HP EliteOne 705 | Maintenance & Service Guide - Page 101
Computer Setup-Main NOTE: Support for specific Computer Setup options may vary depending on Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built - HP EliteOne 705 | Maintenance & Service Guide - Page 102
the current BIOS version and updates are not allowed. ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.com or another network server) and allows configuration of a periodic check for updates, including policies for: ■ Check for updates and prompt the - HP EliteOne 705 | Maintenance & Service Guide - Page 103
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup-Security Option Description Set up BIOS Administrator Password Lets you - HP EliteOne 705 | Maintenance & Service Guide - Page 104
● Data Recovery Policy Select 'Automatic' or 'Manual' to set data recovery policy. 'Manual' lets you select whether or not to execute include an MBR. Instead system hard drive they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the - HP EliteOne 705 | Maintenance & Service Guide - Page 105
Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default This Security menu to factory defaults. Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware - HP EliteOne 705 | Maintenance & Service Guide - Page 106
Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to 'disable' to support Device Guard. System Options Configure Storage Controller for RAID (enable/disable) Lets you enable onboard RAID. Default is disabled. POST Prompt for - HP EliteOne 705 | Maintenance & Service Guide - Page 107
Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express - HP EliteOne 705 | Maintenance & Service Guide - Page 108
the BIOS will remain disabled until the system is restarted. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is 'All legacy' for Windows 7 and other non-Windows configurations. Default is 'All UEFI' for Windows 8.1 or later. Configure - HP EliteOne 705 | Maintenance & Service Guide - Page 109
computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). Default is CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Computer Setup (F10) Utilities 99 - HP EliteOne 705 | Maintenance & Service Guide - Page 110
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup-Main on page 91 in the Computer Setup-File table.) The Save to Removable Media option - HP EliteOne 705 | Maintenance & Service Guide - Page 111
This ID can then be provided to support to help determine how to correct the problem. To start HP PC Hardware Diagnostics (UEFI), follow these product 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. . 2. Click Drivers & Downloads. 3. Use the - HP EliteOne 705 | Maintenance & Service Guide - Page 112
4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 102 Chapter 6 Using HP PC Hardware Diagnostics (UEFI) - HP EliteOne 705 | Maintenance & Service Guide - Page 113
the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 104 in this guide. To assist you in resolving problems online, HP Instant Support Professional - HP EliteOne 705 | Maintenance & Service Guide - Page 114
serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was Problems on page 123 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver - HP EliteOne 705 | Maintenance & Service Guide - Page 115
system, check to be sure that it is supported on the system. ● If the system has problems You may be able to easily resolve the general problems described in this section. If a problem Utility is displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup (F10 - HP EliteOne 705 | Maintenance & Service Guide - Page 116
and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 117
for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer. Solving general problems 107 - HP EliteOne 705 | Maintenance & Service Guide - Page 118
the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 108 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 119
2. Open the access panel and ensure the power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the system. If the system enters POST, then - HP EliteOne 705 | Maintenance & Service Guide - Page 120
problems Disk transaction problem. Cause Either the directory structure is bad or there is a problem with a file in the Solving Hardware Installation Problems on page 123 section. If probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a - HP EliteOne 705 | Maintenance & Service Guide - Page 121
page 149 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Solving hard drive problems 111 - HP EliteOne 705 | Maintenance & Service Guide - Page 122
the computer, press the power button again. Solving media card reader problems Media card will not work in a digital camera after formatting it in is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the - HP EliteOne 705 | Maintenance & Service Guide - Page 123
(Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen - HP EliteOne 705 | Maintenance & Service Guide - Page 124
Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. 114 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 125
) or video connector and the monitor. Blurry video or requested resolution cannot be set. Cause If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not capable of displaying requested resolution. Graphics card is bad. Solution Install the video - HP EliteOne 705 | Maintenance & Service Guide - Page 126
Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 127
, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings screen display menu. 2. Manually synchronize the Clock and SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated font you are using does not support that particular symbol. Solution Use - HP EliteOne 705 | Maintenance & Service Guide - Page 128
then select Character Map from the list of applications. Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following Advanced > Built-in Device Options. 118 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 129
Solution In the audio driver or application software, reconfigure the jack or set the jack to its default value. There is no sound or sound volume is too low. Cause The application is set to use a different audio device than speakers. Solution Some graphics cards support audio over the DisplayPort - HP EliteOne 705 | Maintenance & Service Guide - Page 130
default output device than what is expected. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and driver for the application is not installed. Solution Install the correct printer driver for the application. 120 Chapter 7 Troubleshooting - HP EliteOne 705 | Maintenance & Service Guide - Page 131
may be out of paper. Solution Check the paper tray and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless - HP EliteOne 705 | Maintenance & Service Guide - Page 132
bottom of the mouse and clean with the ball are dirty. the internal components with a mouse cleaning kit available from most computer stores. 122 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 133
new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open system components to cool before touching. Table 7-1 Solving Hardware Installation Problems A new device is not recognized as part of the system. - HP EliteOne 705 | Maintenance & Service Guide - Page 134
specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power HP memory. 4. Replace the system board. Solving Network Problems Some common causes and solutions for network problems Solving Network Problems Network driver does not Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 135
Table 7-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Incorrect network driver. Solution To access Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. - HP EliteOne 705 | Maintenance & Service Guide - Page 136
to the incorrect connector. There is a problem with the cable or a device at service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver service provider. 126 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 137
drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC - HP EliteOne 705 | Maintenance & Service Guide - Page 138
faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed Network Boot in Advanced > Boot Options. 128 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 139
, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power - HP EliteOne 705 | Maintenance & Service Guide - Page 140
the list of applications. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong or poor quality media type. of media. Quality varies widely between manufacturers. 130 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 141
If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving USB flash drive problems 131 - HP EliteOne 705 | Maintenance & Service Guide - Page 142
connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 143
must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. Solving Internet access problems 133 - HP EliteOne 705 | Maintenance & Service Guide - Page 144
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems all programs, and restart the computer. 134 Chapter 7 Troubleshooting without diagnostics - HP EliteOne 705 | Maintenance & Service Guide - Page 145
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of - HP EliteOne 705 | Maintenance & Service Guide - Page 146
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP EliteOne 705 | Maintenance & Service Guide - Page 147
box, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar - HP EliteOne 705 | Maintenance & Service Guide - Page 148
or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP EliteOne 705 | Maintenance & Service Guide - Page 149
support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions that can be used to troubleshoot a computer that is unable - HP EliteOne 705 | Maintenance & Service Guide - Page 150
and Support. From the Start screen, type help, and then select Help and Support. HP logo is displayed. The computer Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions - HP EliteOne 705 | Maintenance & Service Guide - Page 151
DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using Windows operating system - HP EliteOne 705 | Maintenance & Service Guide - Page 152
manually HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported - HP EliteOne 705 | Maintenance & Service Guide - Page 153
recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery 2), system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds - HP EliteOne 705 | Maintenance & Service Guide - Page 154
Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver , see Help and Support: Select Start > Help and Support. To create a backup the on-screen instructions to set up your backup. System Restore If you have a problem that might be - HP EliteOne 705 | Maintenance & Service Guide - Page 155
have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always use - HP EliteOne 705 | Maintenance & Service Guide - Page 156
message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating - HP EliteOne 705 | Maintenance & Service Guide - Page 157
system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 - HP EliteOne 705 | Maintenance & Service Guide - Page 158
After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 148 Chapter 8 System backup and recovery - HP EliteOne 705 | Maintenance & Service Guide - Page 159
-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10 - HP EliteOne 705 | Maintenance & Service Guide - Page 160
action RTC (real-time clock) battery may need to be replaced. problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor - HP EliteOne 705 | Maintenance & Service Guide - Page 161
If additional memory was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is a memory patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 151 - HP EliteOne 705 | Maintenance & Service Guide - Page 162
Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch - HP EliteOne 705 | Maintenance & Service Guide - Page 163
41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure - HP EliteOne 705 | Maintenance & Service Guide - Page 164
Control panel message 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action The system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. Thermal shutdown occurred. - HP EliteOne 705 | Maintenance & Service Guide - Page 165
initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition - HP EliteOne 705 | Maintenance & Service Guide - Page 166
or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner - HP EliteOne 705 | Maintenance & Service Guide - Page 167
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it - HP EliteOne 705 | Maintenance & Service Guide - Page 168
briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. CAUTION: Pushing the special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 89. - HP EliteOne 705 | Maintenance & Service Guide - Page 169
A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP EliteOne 705 | Maintenance & Service Guide - Page 170
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP EliteOne 705 | Maintenance & Service Guide - Page 171
. To restore the Non-Volatile memory: 1. Download the latest BIOS (system ROM) from the HP website. 2. Follow the instructions to flash the BIOS that are found on the website. 3. Turn on the system, and is enabled on the computer, see the service provider for instruction to disable the feature. 161 - HP EliteOne 705 | Maintenance & Service Guide - Page 172
C Specifications HP EliteBook 800 G2 models Dimensions Width Depth Height Approximate Weight With touch panel Without touch panel Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Non-operating Maximum Altitude ( - HP EliteOne 705 | Maintenance & Service Guide - Page 173
HP EliteBook 705 G2 models Dimensions Width Depth Height Approximate Weight With touch panel Without touch panel Temperature Range Operating Nonoperating Relative Humidity (noncondensing) mm) 11 in (280 mm) 17.1 in (435 mm) 23.72 lb (10.76 kg)- 24.17 lbs (10.96 kg) HP EliteBook 705 G2 models 163 - HP EliteOne 705 | Maintenance & Service Guide - Page 174
HP ProBook 600 G2 models Dimensions Width Depth Height Approximate Weight With touch panel Without touch panel Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Non-operating Maximum Altitude ( - HP EliteOne 705 | Maintenance & Service Guide - Page 175
Recovery DVD, creating 143 using for restore 147 Driver Recovery media, Windows 141 Driver Recovery media, Windows 8.1 141 E easel stand attaching 35 removing 35 electrostatic discharge (ESD) 23 preventing damage 24 EliteOne 705 6 front components 6 internal components 9 rear components 8 side - HP EliteOne 705 | Maintenance & Service Guide - Page 176
recovery Windows 140 Windows 7 145 Windows 8.1 140 hardware installation problems 123 heat sink illustrated 18 removing 59 Help and Support Windows 7 141 helpful hints 104 HP PC Hardware Diagnostics (UEFI) downloading 101 HP Recovery Disc Creator, using 143 I installing 2.5-inch hard disc drive - HP EliteOne 705 | Maintenance & Service Guide - Page 177
port cover, removing 31 serial number 14 service considerations 28 SODIMM identification 49 location 49 specifications 49 software problems 134 servicing computer 28 speakers illustrated 18 removing 74 142 creating system restore points 142 hard drive recovery 145 Help and Support 141 Index 167 - HP EliteOne 705 | Maintenance & Service Guide - Page 178
recovery 140 hard drive recovery 140 operating system DVD 141 recovery partition 140 restoring the hard drive 140 Windows 8.1 backup and restore 139 Driver Recovery media 141 f11 recovery 140 hard drive recovery 140 operating system DVD 141 recovery partition 140 restoring the hard drive 140 WLAN
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Maintenance & Service Guide
HP EliteOne 800 G2 23 inch All-in-One
HP EliteOne 705 G2 23-inch Touch All-in-One
HP ProOne 600 G2 21 inch All-in-One