HP EliteOne 870 Maintenance and Service Guide

HP EliteOne 870 Manual

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  • HP EliteOne 870 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP EliteOne 870 | Maintenance and Service Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
  • HP EliteOne 870 | Maintenance and Service Guide - Page 3
    cleaning safety precautions...13 Cleaning the computer case ...14 Cleaning the keyboard ...14 Cleaning the monitor ...14 Cleaning the mouse ...15 Service considerations...15 Tools and software requirements ...15 Screws...15 Cables and connectors...15 Hard drives...15 Lithium coin cell battery ...16
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    23.8 inch) models ...43 Display panel, 68.6 cm (27.0 inch) models ...45 Antennas ...47 5 Troubleshooting without diagnostics...49 Before you call for technical support ...49 Helpful hints ...50 Solving general problems...50 Cannot access the Computer Setup (F10) Utility when booting the computer 51
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    Keyboard commands and typing are not recognized by the computer 58 Mouse does not respond to movement or is too slow 58 Solving hardware installation problems ...58 A new device is not recognized as part of the system 59 Computer will not start...59 Power light blinks red three times and then
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    PC Hardware Diagnostics Windows 97 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)...........97 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 98 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products
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    Customizing Remote HP PC Hardware Diagnostics UEFI settings 101 11 Statement of memory volatility ...103 Current BIOS steps...103 Nonvolatile memory usage ...105 Questions and answers ...107 Using HP Sure Start (select products only) ...109 12 Power cord set requirements ...110 General requirements
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    with an overview of your computer's features. Standard configuration features To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP
  • HP EliteOne 870 | Maintenance and Service Guide - Page 9
    on the power light is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem. See Interpreting POST diagnostic front panel lights and audible codes on page 90 to interpret the code. NOTE: The camera rotation is 180°. The camera
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    Charge NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets. Side panel components 3
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    computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance. 4 Chapter 1 Computer features
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this
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    Table 2-1 Computer major components and their descriptions (continued) Item Description Nontouch, 68.6 cm (27.0 inch), QHD (2) Speakers (3) System fan (4) Discrete graphics fan (5) Camera assembly 16 MP, infrared (IR) + Time-of-Flight (TOF) 5 MP, IR 5 MP, RGB (6) Processor (includes
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    Table 2-1 Computer major components and their descriptions (continued) Item Description 256 GB, PCIe-4 × 4, TLC, ZTurbo 256 GB, PCIe-3 × 4, TLC, self-encrypting drive (SED) 256 GB, PCIe, value (15) Memory modules (PC5-4800, 1.1 V) 32 GB 16 GB 8 GB (16) USB/power button/OSD board (17)
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    Table 2-2 Miscellaneous parts and their descriptions (continued) Description Stand cable clip Sleeve, USB TypeA-B Sleeve, USB Type A-B, short Sleeve, optical drive VESA® bracket Stand cover (for use in models without a stand) Fingerprint reader insert (for use in models without a fingerprint reader)
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    Table 2-2 Miscellaneous parts and their descriptions (continued) Description USB/PS2 washable USB, premium HP 125, antimicrobial, wired HP 125, wired HP 128, laser, wired Keyboard USB HP 655 wireless keyboard + mouse USB, slim, smart card USB, premium HP 125, wired HP 125, antimicrobial, wired
  • HP EliteOne 870 | Maintenance and Service Guide - Page 17
    3 Routine care, SATA drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, AC voltage is
  • HP EliteOne 870 | Maintenance and Service Guide - Page 18
    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Motions of bench worker Relative humidity 400 V 800 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray 2,000 V 4,000 V Removing DIPs from polystyrene foam
  • HP EliteOne 870 | Maintenance and Service Guide - Page 19
    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and
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    Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch)
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    Cleaning the computer case Follow all safety precautions before cleaning the computer case. To clean the computer case, follow these procedures: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with
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    or twisting the cables, and route the cables so that they cannot be caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard
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    a minimum lifetime of approximately three years. See the appropriate removal and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is
  • HP EliteOne 870 | Maintenance and Service Guide - Page 24
    guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions before servicing a
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    1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Press the stand release latch (1). 3. Lift the stand away from the computer (2). Recline stand
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    with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory. Table 4-1 Memory module specifications Component Specification Memory modules
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    Pins Industry-standard 260-pin containing the mandatory Joint Electronic Device Engineering Council (JEDEC) specification Slots 2 Maximum memory 64 GB Supported 2 Gbit, 4 Gbit, 8 Gbit, and 16 Gbit non-ECC memory technologies single-sided and double-sided memory modules NOTE: The system
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    3. To install a memory module, match the notch on the module with the tab on the memory socket. Slide the new module into the socket at approximately a 30° angle, and then press the module down so that the latches lock it in place. NOTE: A memory module can be installed in only one way. The computer
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    1. Use the following illustration to determine the locations of the three solid-state drives that you can install. 2. Remove the screw that secures the drive (1). 3. Pull the drive out of the system board connector (2). To install the solid-state drive, reverse the removal procedure. WLAN module To
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    Remove the WLAN module: 1. Remove the plastic antenna cover from the module (1). 2. Disconnect the antenna cables from the module (2). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.
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    Scalar board To remove the scalar board, use these procedures. Before replacing the scalar board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 17). 2. Remove the rear cover (see Rear cover on page 18). To remove the scalar board: 1. Disconnect
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    5. Be sure that the scalar board has a thermal pad installed on the bottom. Graphics board To remove the graphics board, use these procedures. Before replacing the graphics board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 17). 2. Remove the
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    Fans To remove the fans, use these procedures. Models with discrete graphics memory include two fans. Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 17). 2. Remove the rear cover (see Rear cover on page 18). Remove the
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    Audio board To remove the audio board, use these procedures. Before replacing the audio board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 17). 2. Remove the rear cover (see Rear cover on page 18). To remove the audio board: 1. Disconnect the
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    3. Remove the card reader from the computer (3). To install the card reader, reverse the removal procedure. Fingerprint reader To remove the fingerprint reader, use these procedures. Before removing the fingerprint reader, follow these steps: 1. Prepare the computer for disassembly (see Preparation
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    3. Push the fingerprint reader into the computer to remove it (3). To install the fingerprint reader, reverse the removal procedure. Speakers To remove the speakers, use these procedures. Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (see Preparation for
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    4. Remove the speakers from the computer (5). To install the speakers, reverse the removal procedures. USB/power button board To remove the USB/power button board, use these procedures. Before removing the USB/power button board, follow these steps: 1. Prepare the computer for disassembly (see
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    3. Remove the board from the computer (4). To install the USB/power button board module, reverse the removal procedure. Stand bracket To remove the stand bracket, use these procedures. Before replacing the stand bracket, follow these steps: 1. Prepare the computer for disassembly (see Preparation
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    4. Lift the bracket up enough to access the cable underneath (4), and then disconnect the cable from the system board. To install the stand bracket, reverse the removal procedure. Battery To remove the battery, use these procedures. The battery that comes with the computer provides power to the real
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    3. Remove the stand bracket (see Stand bracket on page 31). 4. Locate the battery (see System board components on page 42). Remove the battery: 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1). When the battery pops up, lift it out
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    3. Remove the heat sink from the computer (3). IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink. IMPORTANT: For optimum thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. Processor heat
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    heat sink. Replacement thermal material is included with the heat sink and system board spare part kits. Refer to the heat sink in the following images that matches what is installed in your computer. To replace the heat sink, reverse the removal procedures. Processor To remove the processor, use
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    update the system ROM to ensure that the latest version of the BIOS is being used on the computer. For more information, see: https://support.hp.com/us-en/document/c06366640. Camera switch board assembly To remove the camera switch board assembly, use these procedures. Before replacing the camera
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    3. Slide the bracket and board assembly to the left to remove it from the computer (3). To install the camera switch board assembly, reverse the removal procedure. Camera assembly To remove the camera assembly, use these procedures. Before replacing the camera assembly, follow these steps: 1.
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    3. Rotate the camera down approximately 20° (3), and then pull it away from the computer, pulling the bracket and cable through the hole in the computer (4). To install the camera assembly, reverse the removal procedure. Power supply To remove the power supply, use these procedures. Before removing
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    To replace the power supply, reverse the removal procedures. Power supply fan To remove the power supply fan, use these procedures. The fan is located under the system board. Before removing the power supply fan, follow these steps: 1. Prepare the computer for disassembly (see Preparation for
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    2. Slide the power supply fan out from under the system board (2). To replace the power supply fan, reverse the removal procedures. System board To remove the system board, use these procedures. NOTE: All system board spare part kits include replacement thermal material. Before removing the system
  • HP EliteOne 870 | Maintenance and Service Guide - Page 48
    ● Audio board cable (6) ● Speaker cable (7) ● Card reader board cable (8) ● Fingerprint reader cable (ZIF) (9) ● USB/power/OSD board cable (10) 2. Remove the nine Torx screws (1) that secure the system board to the computer. 3. Remove the system board from the computer (2). System board 41
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    4. Be sure a thermal pad is installed under the sytem board at the location shown in the following illustration. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board,
  • HP EliteOne 870 | Maintenance and Service Guide - Page 50
    Table 4-2 System board components Item Component (1) Graphics processor fan connector (2) Power supply connector (3) Power supply fan connector (4) Camera connector (5) Processor fan connector (6) Solid-state drive 1 (7) Audio board connector (8) Speaker connector (9) Memory
  • HP EliteOne 870 | Maintenance and Service Guide - Page 51
    1. Remove the 11 Torx screws that secure the display panel to the computer. 2. Lift the frame off the panel far enough to access the cable connections underneath. 3. Disconnect the main LVDS display cable (1) and the backlight cable (2) from the panel. After disconnecting the cables you can lift the
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    4. Remove the Torx screws that secure the bezel. 5. Separate the bezel from the panel. To install the display panel, reverse the removal procedure. Display panel, 68.6 cm (27.0 inch) models To remove the display panel from 68.6 cm (27.0 inch) models, use these procedures. Before removing the display
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    1. Remove the 11 Torx screws that secure the display panel to the computer. 2. Lift the frame off the panel far enough to access the cable connections underneath. 3. Disconnect the cable from the touch board (1). 4. Disconnect the main LVDS display cable (1) and the backlight cable (2) from the
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    5. Remove the Torx screws that secure the bezel. 6. Separate the bezel from the panel. To install the display panel, reverse the removal procedure. Antennas To remove the antennas, use these procedures. Before removing the antennas, follow these steps: 1. Prepare the computer for disassembly (see
  • HP EliteOne 870 | Maintenance and Service Guide - Page 55
    4. Remove the antenna cables from the clips in the frame (3). To replace the antennas, reverse the removal procedures. 48 Chapter 4 Removal and replacement procedures
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    guide. Before you call for technical support If you are having problems with the computer, try these solutions to isolate the exact problem before calling for technical support and product ID number. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was
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    call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software the factory-installed operating system, check to be sure that it is supported on the system. NOTICE: When the computer is plugged into an AC Troubleshooting without diagnostics
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    Computer will not respond to keyboard or mouse Use this information to troubleshoot the computer. Cause Computer is in Sleep state. System has locked date and time.) If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery
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    , power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer. Cause Processor is too hot
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    the computer. Computer turned off automatically and the power light blinks red four times and then white two times Use this information to troubleshoot the computer. Cause Processor thermal protection activated. A fan might be blocked or not turning, or the heat sink is not properly attached to
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    , then replace the power supply. 6. Replace the system board. Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause If the computer has a voltage selector, voltage
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    If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Processor resources are being used by other open applications. Solution Shut down
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    jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Printer is not turned
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    self-test. Printer will not turn on Use this information to troubleshoot the computer. Cause The cables might not be connected properly. and then turn it back on. Printer will not print Use this information to troubleshoot the computer. Cause The printer might be out of paper. Solution Check the
  • HP EliteOne 870 | Maintenance and Service Guide - Page 65
    not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Mouse connector is not properly plugged into the lose any unsaved data. Follow the instructions that came with the mouse. Solving hardware installation problems You might need to reconfigure the computer
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    the computer system. Reboot the computer and follow the instructions for accepting the changes. Use Windows Device Manager to problems. 3. If you still cannot resolve the issue, contact Customer Support. Power light blinks red three times and then white two times Use this information to troubleshoot
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    Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Network controller is disabled
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    to troubleshoot the computer. Cause The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the
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    troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the
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    . 4. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Out of memory error 63
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    If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Internet Service Provider (ISP) account is not set
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    contact your ISP. (If the cable/DSL service is connected, the cable light on the supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot
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    "Illegal Operation has Occurred" error message is displayed Use this information to troubleshoot the computer. Cause Software being used is not Microsoft-certified for your version , save all data, close all programs, and restart the computer. 66 Chapter 5 Troubleshooting without diagnostics
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    information about a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer Setup only by turning the computer on or restarting the system. To
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    after exiting the F10 Setup screen. Computer Setup Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-1 Computer Setup Main Option Description System Information
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    BIOS Version If this option is selected, the system is locked to the current BIOS version, and updates are not allowed. Native OS Firmware Update Service Allows the operating system to drive firmware updates (for example, Windows Update). Computer Setup Main 69
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    back to any previous version of BIOS. ■ Restricted Rollback to older BIOS: If selected, Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. Minimum BIOS Version Defaults to current version. Read-only unless restricted rollback is
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    , exits Computer Setup, and reboots. Computer Setup Security This table provides information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-2 Computer Setup Security Option Description Create
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    Block on every boot: Select to enable HP Sure Start. Default is disabled. ● BIOS Data Recovery Policy: Select Automatic or Manual to determine data recovery process. Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is
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    UEFI CA key: Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Default is enabled. Computer Setup Security 73
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    power up when changes are made to system security policy. The user must manually agree to those changes before the change is confirmed. Default is enabled. Guard Extensions (SGX) Intel SGX is a set of processor code instructions from that allows user-level code to allocate private regions of memory
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    of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. selection appears only when at least one drive that supports the DriveLock feature is attached to the system. IMPORTANT reset security settings during a service event. Default is enabled.
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    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press esc (to access the Startup menu) and then f9 (Boot
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    (AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting hardware for biometric identification only) Allows for secure logon using the Windows Hello feature. DMA Protection Enables DMA redirection using IOMMU for
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    users) (continued) Option Heading Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Microphone Clear to disable the integrated microphone. This does not affect devices plugged into audio jacks. The disable and lock setting prevents other audio ports from being remapped to the microphone function in
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    Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Lets you enable specific serial ports. Default is enabled. Serial Port Voltage (Retail Point-of-Sale models only; ports vary by model) Lets you configure powered serial port voltage selection on RPOS units that
  • HP EliteOne 870 | Maintenance and Service Guide - Page 89
    Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection CIRA Timeout (min.) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Default is 1.
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    -express interface, thus any Thunderbolt device that requires PCI-Express will not function correctly. Native PCIe Hot Plug Enables hot plug support to the system PCI-Express bus. Remote HP PC Hardware Diagnostics Settings Sets the configuration for Remote HP PC Hardware Diagnostics, including
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    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except f10
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    008-Microcode Patch Error Processor is not supported by the BIOS. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Recommended action section for instructions on installing a new battery. 1. Upgrade BIOS to
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    1. If additional memory was recently ECC memory error correction. added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not installed. Proper MEBx Execution Be sure that a memory module
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    board. User Diagnostics (f2 during boot-up) might help identify any problem with specific devices. 301-Hard Disk 1: SMART Hard Drive Detects Imminent hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 302-Hard Disk 2:
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    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure
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    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Be sure that none of the keys are pressed. 3. Replace the keyboard. 4.
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    Interpreting POST diagnostic front panel lights and audible codes This section identifies the front panel light codes as well as the audible codes that can occur before or during POST that might not have an error code or text message associated with them. CAUTION: When the computer is plugged into
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    graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 3.7 The access panel/top cover has been opened since last boot. 4.2 A processor over temperature condition
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    8 Password security and resetting CMOS This computer supports two security password features that you can establish through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an
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    1. Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter
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    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
  • HP EliteOne 870 | Maintenance and Service Guide - Page 102
    available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To
  • HP EliteOne 870 | Maintenance and Service Guide - Page 103
    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 96 Chapter 9 Backing up, restoring, and recovering
  • HP EliteOne 870 | Maintenance and Service Guide - Page 104
    perform troubleshooting steps before open the Event Automation Service (EAS) page, where support. Accessing HP PC Hardware Diagnostics Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support Support. 1. Select the Start button, and then select HP Help and Support
  • HP EliteOne 870 | Maintenance and Service Guide - Page 105
    type support, and then select HP Support Assistant. - or - Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC
  • HP EliteOne 870 | Maintenance and Service Guide - Page 106
    product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to in solving the problem: Downloading HP Hardware Diagnostics Windows by
  • HP EliteOne 870 | Maintenance and Service Guide - Page 107
    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP EliteOne 870 | Maintenance and Service Guide - Page 108
    the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your
  • HP EliteOne 870 | Maintenance and Service Guide - Page 109
    ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a
  • HP EliteOne 870 | Maintenance and Service Guide - Page 110
    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present
  • HP EliteOne 870 | Maintenance and Service Guide - Page 111
    Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and
  • HP EliteOne 870 | Maintenance and Service Guide - Page 112
    want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for computer configuration data for select platforms that support HP Sure Start. For more information, see
  • HP EliteOne 870 | Maintenance and Service Guide - Page 113
    Table 11-1 Troubleshooting steps for go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7 Yes product for data store contents can this utility. manuals and be populated by a remote specific product management
  • HP EliteOne 870 | Maintenance and Service Guide - Page 114
    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
  • HP EliteOne 870 | Maintenance and Service Guide - Page 115
    . a. Turn on or restart the computer, and then quickly press esc. b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen
  • HP EliteOne 870 | Maintenance and Service Guide - Page 116
    Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only) 109
  • HP EliteOne 870 | Maintenance and Service Guide - Page 117
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external
  • HP EliteOne 870 | Maintenance and Service Guide - Page 118
    Table 12-1 Power cord country-specific requirements (continued) Country Austria (1) Accrediting Agency OVE Country Japan (3) Accrediting Agency METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United
  • HP EliteOne 870 | Maintenance and Service Guide - Page 119
    13 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions, 60.5 cm (23.7 inch) models (without stand) Height Width Depth Dimensions, 68.6 cm (27.0 inch) models (without stand) 57.3 mm 539.7 mm 364.3 mm 2.3 in 21.3 in 14.3 in
  • HP EliteOne 870 | Maintenance and Service Guide - Page 120
    Table 13-1 Specifications (continued) Metric U.S. Operating line frequency 47 Hz to 63 Hz Power supply 210 W 280 W Standard efficiency 90/92/89% efficient at 20/50/100% load (115 V) 91/93/90% efficient at 20/50/100% load (230 V) 1 This system uses an active power factor-corrected power
  • HP EliteOne 870 | Maintenance and Service Guide - Page 121
    10, 13, 14 computer major components illustrated 5 Computer Setup access problem 50 Advanced menu 76 Main menu 68 Security menu 71 Computer Setup Utility 67 country power cord set requirements 110 Customer Support 49 D deleting a Power-On password 92 deleting a Setup password
  • HP EliteOne 870 | Maintenance and Service Guide - Page 122
    Setup 71 serial number location 4 service considerations 10, 15 Setup password 92 side panel components 3 software problems 65 servicing computer 10, 15 solid-state 94 T temperature control 10, 13 tools, servicing 10, 15 Torx T15 screwdriver 10, 15 troubleshooting without diagnostics 49 Index 115
  • HP EliteOne 870 | Maintenance and Service Guide - Page 123
    U USB/power button board module removal and replacement 30 using Computer Setup Utilities 67 V ventilation, proper 10, 13 W Windows backup 94 recovery media 94 system restore point 94 Windows tools, using 94 WLAN module illustrated 6 removal and replacement 22 116 Index
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.