HP Fortis 14 inch G11 Chromebook Maintenance and Service Guide Fortis 14 G11 C
HP Fortis 14 inch G11 Chromebook Manual
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- HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 1
Maintenance and Service Guide HP Fortis 14 G11 Chromebook SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up. - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 4
procedures preliminary requirements...19 Tools required ...19 Service considerations...19 Plastic parts...19 Cables and connectors 25 Packaging and transporting guidelines...25 Accessing support information ...26 5 Removal and replacement procedures for authorized service provider parts 28 iv - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 5
Component replacement procedures ...28 Preparation for disassembly...28 Bottom cover ...28 Battery...29 Display subcomponents (without removing the display) ...31 Speaker...35 WWAN module...36 USB board ...37 WLAN module...39 Touchpad ...40 Heat sink ...42 System board ...43 Display assembly...45 - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 6
angle (SVA), 45% NTSC, eDP without PSR, 250 nits, touch-on panel (TOP) HD, SVA, 45% NTSC, eDP without PSR, 250 nits Memory Supports the following configurations: ● 16 GB, LPDDR5-6400 ● 8 GB, LPDDR5-6400 ● 4 GB, LPDDR5-6400 Primary storage Embedded MultiMedia Controller (eMMC) 5.0 64 GB 32 GB - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 7
Table 1-1 Product components and their descriptions (continued) Category Description ● Supports MU-MIMO Ports USB 3.1 Gen 1 Type-C® (2) USB 3.1 Gen 1 Type-A Google Chrome with Chrome Enterprise Upgrade Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 8
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 9
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 10
Table 2-2 Left-side components and their descriptions (continued) Component Description (4) Battery light ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The AC adapter is not connected. (5) SIM - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 11
Table 2-3 Display components and their descriptions (continued) Component Description (4) Camera privacy cover By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the camera, slide the camera privacy cover in the opposite - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 12
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers Speakers are located above the keyboard. Table 2-5 Speakers and their descriptions Component Speakers (2) Description - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 13
Table 2-6 Special keys and their descriptions Component (1) esc key (2) Search key (3) Action keys (4) Power key Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Opens the search dialog. Execute frequently used system - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 14
the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 15
label components (continued) Component (3) Serial number (4) Warranty period Table 2-10 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 16
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 17
Table 3-1 Chromebox major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page 13. (2) Top cover with - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 18
Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel (2) Display panel FHD, 250 nits FHD, 250 nits, touch panel FHD, 300 nits, WWAN HD, 250 - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 19
Table 3-2 Display component descriptions and part numbers (continued) Item Component HD, 250 nits, touch panel (3) Hinges (includes left and right display hinges) (4) Camera module (5) Display back cover (includes wireless antennas) WLAN-only models WLAN-only models with a low-power panel - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 20
Table 3-3 Bracket kit descriptions and part numbers Item Component Bracket Kit (models without WWAN) Bracket Kit (models with WWAN) (1) System board USB bracket (large) (2) USB bracket (USB board [small] and system board) (3) Lock bracket (5) WLAN module antenna protector (6) WWAN - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 21
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component 45 W (non-PFC 1.8 m [6 ft], wall mount) 45 W (non-PFC 1.8 m [6 ft]) Adapters HDMI-to-VGA USB-C-to-VGA USB-C-to-USB-A USB-C-to-HDMI 2.0 USB-C-to-DisplayPort™ USB 3.0-to-gigabit RJ-45 USB-C-to-RJ-45 USB-C-to-RJ-45 (TAA) - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 22
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Denmark (HF) Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) Europe (HF) India Israel Israel (HF) Italy Japan North America People's Republic of China South Africa South Korea - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 23
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Thailand Thailand + ADP bundle United Kingdom Power cord (C5, FDH, premium, straight, 1.0 m [3.3 ft]) Argentina Australia Brazil Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 24
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 25
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 26
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing dual in-line packages (DIPs) from plastic tube 400 V - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 27
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 28
● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 29
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 30
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 31
support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 32
Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate diagnosis information and - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 33
number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 34
Remove the bottom cover: 1. Position the computer upside down with the front toward you. 2. Remove the five Phillips M2.0 × 8.0 screws (1) that secure the bottom cover to the computer. 3. Remove the four Phillips M2.0 × 5.0 screws (2) that secure the bottom cover to the computer. 4. Use a case - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 35
(2) from the system board. 3. Remove the four Phillips M2.0 × 5.0 screws (3) that secure the battery to the computer. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 36
4. Remove the battery from the computer (4). To replace the battery, reverse the removal procedures. Display subcomponents (without removing the display) You can remove some display subcomponents without removing the entire display assembly from the computer. To remove the display panel and camera - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 37
b. Release the top, left, and right sides of the bezel from the display. c. Insert a tool under the bottom of the bezel and pull the tool along the length of the bezel to release it. d. Open the computer to 180°. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 38
e. Remove the bezel from the display panel. The display bezel is available as spare part number N84553-001. f. The display panel is secured to the display enclosure with tape that is installed in four locations under the panel. To remove the panel, use tweezers to grasp the end of each piece of tape - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 39
cable (1) from the ZIF connector on the camera module. b. Use a thin pry tool (2) to release the module. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 40
c. Remove the camera module (3) from the display. The camera module is available as spare part number N84552-001. To install the display components with the display attached to the computer, reverse these procedures. Speaker To remove the speaker, use this procedure and illustration. Table 5-3 - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 41
a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly WWAN module. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 42
3. Remove the WWAN module by pulling the module away from the slot at an angle (4). 4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 43
inside of the board up first, and then pull board (7) into computer and up to remove it 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 44
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 28). 2. Remove the - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 45
(see Preparation for disassembly on page 28). 2. Remove the bottom cover (see Bottom cover on page 28). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 46
3. Remove the battery (see Battery on page 29). Remove the touchpad: 1. Remove the four Phillips M2.0 × 2.5 screws (1) from the touchpad bracket, and then remove the bracket (2). 2. Remove the tape (1) from the top of the touchpad. 3. Disconnect the cable from the ZIF connector (2) on the touchpad. - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 47
M2.0×2.0 broad head screws (2) that secure the heat sink to the system board. 2. Remove the heat sink (3). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 48
3. Each time the heat sink is removed, thoroughly clean and replace the thermal material from the surface of the heat sink. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink. System board To remove the - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 49
the system board. 5. Lift the right side of the system board (1) until it rests at an angle. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 50
6. Remove the system board (2) by pulling it right and out of the computer. 7. When replacing the system board, be sure to remove the USB bracket from the old board and install it onto the new board. To remove the USB bracket (1) from the system board, pull the bracket straight off (2) the board. To - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 51
° (1), and then separate the display (2) from the computer. 4. To remove the display panel from the display assembly: 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 52
a. Release the top, left, and right sides of the bezel from the display. b. Insert a tool under the bottom of the bezel and pull the tool along the length of the bezel to release it. c. Remove the bezel from the display panel. Display assembly 47 - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 53
of the tape is visible and accessible, and extends out slightly from under the installed display panel. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 54
5. To remove the camera module: a. Disconnect the cable from the ZIF connector (1) on the camera module. b. Use a thin pry tool (2) to release the module. c. Remove the camera module (3) from the display. The camera module is available as spare part number N84552-001. 6. To remove the hinges from - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 55
, and then remove the cable from the clips (3) along the bottom right of the display rear cover. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 56
9. To remove the display cable, remove the cable from the clips (1) along the bottom of the display rear cover. Peel the flat part of the cable (2) off the inside of the display rear cover, and then remove the cable from the clip (3) at the bottom of the display rear cover. The display cables is - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 57
Battery on page 29). 4. Remove the display assembly (Display assembly on page 45). Remove the lock bracket: 52 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 58
■ After removing the display assembly, you can pull the lock bracket straight up and off the computer. To install the lock bracket, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 59
-091 Turkey-F -131 Ukraine -271 United Kingdom -251 United States Spare part number -541 -BD1 -031 -001 54 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 60
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 61
information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following Utility from the Apps list, and follow the on-screen instructions. Creating recovery media You can use recovery media to recover - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 62
, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 63
4. Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 64
nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 65
Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 66
7-1 Troubleshooting steps for nonvolatile memory usage Description Volatility description Storage user data How to erase Primary storage device, holds the Non-volatile, 8-256 GB of Yes1 OS, applications, and application eMMC or NVMe SSD storage, settings removable Follow instructions below - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 67
-screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 68
esc. b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only) 63 - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 69
8 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 70
35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 8-2 Display specifications Metric Active diagonal size 35.6 cm Resolution 1920 × 1080 (FHD) Brightness 1366 × 768 (HD) 300 nits Backlight Display panel interface 250 nits WLED eDP U.S. - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 71
9 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 72
Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 73
10 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 74
) 4 audio-out (headphone) 4 K keyboard product description 2 keyboard country codes 53 keys esc 7 power 8 L labels Bluetooth 9 regulatory 9 serial number 9 service 9 wireless certification 9 WLAN 9 lights AC adapter and battery 3, 5 camera 6 lock bracket removal 52 spare part number 52 Index 69 - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 75
cable slot, identifying 4 serial number, computer 9 service labels, locating 9 serviceability, product description 2 slots security cable 4 solid- computer 64 display 64, 65 hard drive 64 static electricity 19, 20 support information 26 system board illustrated 12 removal 43 spare part numbers 12, - HP Fortis 14 inch G11 Chromebook | Maintenance and Service Guide Fortis 14 G11 C - Page 76
V video, product description 1 W wireless certification label 9 wireless, product description 1 WLAN antennas, identifying 5, 8 WLAN device 9 WLAN label 9 WLAN module illustrated 12 removal 39 spare part number 12, 39 workstation guidelines 19 WWAN module illustrated 12 removal 36 spare part number
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Maintenance and Service Guide
HP Fortis 14 G11 Chromebook
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.