HP G60-117US Service Guide

HP G60-117US Manual

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  • HP G60-117US | Service Guide - Page 1
    Compaq Presario CQ60 Notebook PC HP G60 Notebook PC Maintenance and Service Guide Document Part Number: 488764-003 August 2011 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components
  • HP G60-117US | Service Guide - Page 2
    contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable
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    Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an
  • HP G60-117US | Service Guide - Page 4
    Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Unknown user password 4-4 Component replacement procedures 4-5 Serial number 4-5 Computer feet 4-6 Battery
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    Power button board 4-22 Display assembly 4-23 Top cover 4-30 TouchPad on/off button board and board bracket 4-32 Audio board 4-34 Bluetooth module 4-35 Speakers 4-36 USB board 4-37 System board 4-38 Fan/heat sink assembly 4-41 Processor 4-44 Power connector cable 4-46 5 Setup Utility
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    8 Backup and recovery Creating recovery discs 8-1 When to back up 8-2 Backup suggestions 8-2 Using system restore points 8-2 Performing a recovery 8-3 Recovering from the recovery discs 8-4 Recovering from the dedicated recovery partition (select models only 8-4 9 Connector pin assignments
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    Contents vii
  • HP G60-117US | Service Guide - Page 8
    1 Product description Category Description Product name Compaq Presario CQ60 Notebook PC HP G60 Notebook PC Processors Intel® Core™2 Duo processors (6-MB L2 cache, 1066-MHz front side bus (FSB)): ■ T9400 2.53-GHz processor ■ T9600 2.8-GHz processor Intel Core2 Duo processors (3-MB L2 cache,
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    Category Processors (cont) Chipset Graphics Description Presario CQ60 Intel UMA AMD Turion Dual-Core (1-MB L2 cache) ■ RM-70 20-GHz processor ■ RM-72 2.1-GHz processor AMD Athlon™ X2 Dual-Core (1-MB L2 cache) ■ QL-60 1.9-GHz processor ■ QL-62 2.0-GHz processor AMD Sempron™ Single-Core (512-
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    display panel (1366 x 768) 16:10 Wide Aspect Ratio X 2 customer-accessible/upgradable X memory module slots Supports dual-channel memory X Supports up to 4 GB of system X memory Supports the following configurations: ■ 3072-MB total system memory X (2048 + 1024) ■ 2048-MB total system
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    Combo Drive DVD±RW and CD-RW SuperMulti X Double-Layer Combo Drive with LightScribe Blu-ray ROM DVD±RW SuperMulti X DL Drive (not supported with Intel GM45 Chipset and 512-MB memory) Webcam VGA camera, 640 x 480 resolution, X 22.5 frames per second, fixed angle with activity light
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    with autodetect) Multi-pin AC power X None X Full-size keyboard, 40.64-cm X (16.00-in) with numeric keypad TouchPad with 2 TouchPad buttons X Supports 2-way scroll with legend X Taps enabled as default X Full-size keyboard (silver), 40.64-cm (16.00-in) with numeric keypad 65-W AC
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    Category Description Operating system Serviceability Preinstalled: Windows Vista Business 32 Windows Vista Premium 32 Windows Vista Home Basic 32 FreeDOS RedFlag Linux End-user replaceable parts: AC adapter Battery (system)
  • HP G60-117US | Service Guide - Page 14
    , refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. External component identification 2-1
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    Lights Item Component 1 Power lights* (2) 2 Battery light 3 Drive light Description ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■ On: A battery is charging. ■ Blinking: A battery that is the only available power source has
  • HP G60-117US | Service Guide - Page 16
    must be set up in order to establish a wireless connection. *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. External component identification 2-3
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    Keys Item Component 1 esc key 2 fn key 3 Windows logo key 4 Windows applications key 5 Integrated numeric keypad 6 Volume keys 7 Function keys Description Displays system information about your computer when pressed in combination with the fn key. Executes frequently used system functions when
  • HP G60-117US | Service Guide - Page 18
    TouchPad Item Component 1 TouchPad light 2 TouchPad* Function ■ White: TouchPad is enabled. ■ Amber: TouchPad is disabled. Moves the pointer and selects or activates items on the screen. 3 Left TouchPad button* Functions like the left button on an external mouse. 4 TouchPad on/off button
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    Front components Item Component 1 Power light 2 Battery light 3 Drive light 4 Audio-in (microphone) jack 5 Audio-out (headphone) jack Rear components Component Vents (2) Description ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in
  • HP G60-117US | Service Guide - Page 20
    video or audio device, such as a high-definition television, or any compatible digital or audio component. Connects an optional USB device. Supports the following optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD
  • HP G60-117US | Service Guide - Page 21
    the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating
  • HP G60-117US | Service Guide - Page 22
    computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information: When ordering parts a service technician to determine what components and parts are needed. This is the number used to locate documents, drivers, and support for
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    Computer major components Illustrated parts catalog 3-2
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    Item (1) (2) Description Spare Part Number 16-inch WXGA BrightView display assembly 16-inch WXGA BrightView display assembly for HP G60 computer models (includes webcam 496762-001 module and cable, 2 WLAN antenna transceivers and cables, microphone and cable, and logo) 16-inch WXGA BrightView
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    Item Description Spare Part Number For use in Portugal 496771-131 For use in Russia 496771-251 For use in Saudi Arabia 496771-171 For use in South Korea 496771-AD1 For use in Spain 496771-071 For use in Switzerland 496771-111 For use in Thailand 496771-281 For use in Turkey 496771-
  • HP G60-117US | Service Guide - Page 26
    Item (12) (13) (14) Description UMA system board, NVIDIA (includes built-in modem, Digital Media Slot, HDMI port, and replacement thermal material) UMA system board, NVIDIA (for Presario CQ60 use only; includes built-in modem, Digital Media Slot, and replacement thermal material) UMA system board,
  • HP G60-117US | Service Guide - Page 27
    Item (15) (16) (17) (18) (19) (20) (21) (22) Description Power connector cable Optical extension board Bluetooth® module (does not include Bluetooth cable) Bluetooth cable (not illustrated) Base enclosure (includes rubber feet) For use only with computer models equipped with a built-in modem,
  • HP G60-117US | Service Guide - Page 28
    Item (23) Description Spare Part Number WLAN module Atheros AR9280 802.11a/g/n WLAN modules: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and 482260-001 the United States ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
  • HP G60-117US | Service Guide - Page 29
    Item (24) Description Spare Part Number Broadcom BCM4312 802.11b/g WLAN modules: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and 459263-001 the United States ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina,
  • HP G60-117US | Service Guide - Page 30
    Display assembly components Item (1) (2) (3) (4) (5) Description Spare Part Number Display bezel For use only with 16-inch HP G60 display bezels (includes microphone) 497097-001 For use only with 16-inch HP G60 display bezels (includes microphone and webcam) 497098-001 For use only with 16-
  • HP G60-117US | Service Guide - Page 31
    Item Description (6) WXGA BrightView display panel (include display panel and backlight cables) For use only with 16-inch display For use only with 15.6-inch display Display panel cable kit with webcam cable (not illustrated) (7) Wireless Antenna Kit (includes wireless antenna transceivers and cable
  • HP G60-117US | Service Guide - Page 32
    Plastics Kit Item Description Plastics Kit: 1 WLAN module compartment cover (includes 1 captive screw, secured by a C-clip) 2 Memory module compartment cover (includes 2 captive screws, secured by C-clips) 3 Hard drive cover (includes 2 captive screws, secured by C-clips) Spare part number 486621-
  • HP G60-117US | Service Guide - Page 33
    Mass storage devices Item Description 1 Hard drive (includes connector and bracket) 320-GB, 5400-rpm 250-GB, 5400-rpm 200-GB, 5400-rpm 160-GB, 5400-rpm 120-GB, 5400-rpm Hard Drive Hardware Kit (includes connector, bracket, and screws) 2 Optical drive (includes bezel and bracket) DVD±RW and CD-RW
  • HP G60-117US | Service Guide - Page 34
    Miscellaneous parts Description AC adapters: 65-W AC adapter Power cords: For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in South Africa For use in South Korea For use in Switzerland For use
  • HP G60-117US | Service Guide - Page 35
    Sequential part number listing Spare part number 459263-001 459263-002 459339-001 459339-002 463598-001 482260-001 Description Broadcom BCM4312 802.11b/g WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States Broadcom BCM4312 802.11b/g
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    Spare part number 482260-002 483113-001 485031-005 485032-005 485033-005 485041-001 485218-001 485219-001 486556-001 486558-001 486562-001 486584-001 486621-001 486622-001 486623-001 486633-001 486634-001 488338-001 488385-001 489119-001 489126-001 489149-001 489154-001 490111-001 Description
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    Spare part number 490112-001 490113-001 490115-001 490116-001 490117-001 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D01 490371-D61 494281-001 494282-001 494283-001 496761-001 496762-001 496763-001 496764-
  • HP G60-117US | Service Guide - Page 38
    Spare part number 496770-001 496771-001 496771-031 496771-041 496771-051 496771-061 496771-071 496771-091 496771-111 496771-121 496771-131 496771-141 496771-151 496771-161 496771-171 496771-181 496771-221 496771-251 496771-281 496771-291 496771-AB1 496771-AD1 496771-B31 496771-BB1 496825-001 492826-
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    Spare part number 496844-001 497093-001 497094-001 497095-001 497096-001 497097-001 497098-001 497099-001 497100-001 497101-001 497102-001 498460-001 498462-001 498463-001 498464-001 498465-001 498466-001 498467-001 498468-001 498469-001 498470-001 498471-001 498472-001 498473-001 498474-001 498475-
  • HP G60-117US | Service Guide - Page 40
    Spare part number 501521-001 501522-001 501523-001 501524-001 501525-001 501587-001 502072-001 502949-001 502950-001 502951-001 502952-001 502953-001 502958-001 502958-121 504059-001 504740-001 505971-001 506848-001 506849-001 506951-001 Description Intel Core2 Duo T5800 2.0-GHz processor (2-MB L2
  • HP G60-117US | Service Guide - Page 41
    Illustrated parts catalog 3-20
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
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    Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
  • HP G60-117US | Service Guide - Page 44
    material. ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP G60-117US | Service Guide - Page 45
    Metallized laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password: ✎ These steps also clear CMOS. 1. Shut down the computer. If you
  • HP G60-117US | Service Guide - Page 46
    computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information: When ordering parts a service technician to determine what components and parts are needed. This is the number used to locate documents, drivers, and support for
  • HP G60-117US | Service Guide - Page 47
    Computer feet Description Rubber Feet Kit (includes 6 rubber feet) Serial Number 486623-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Removal and replacement procedures 4-6
  • HP G60-117US | Service Guide - Page 48
    Battery Description 6 cell, 2.20-Ah, 47-Wh Spare part number 485041-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
  • HP G60-117US | Service Guide - Page 49
    Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description DVD±RW and CD-RW SuperMulti Double Layer Combo Drive DVD±RW and CD-RW SuperMulti Double Layer Combo Drive with LightScribe Blu-ray ROM DVD±RW SuperMulti DL Drive Spare part
  • HP G60-117US | Service Guide - Page 50
    Remove the optical drive: 1. Position the computer with the left side toward you. 2. Remove the Phillips PM2.5×9.0 screw 1 that secures the optical drive to the computer. 3. Insert a thin tool, such as a paper clip 2, into the release access. (The disc tray is partially ejected from the optical
  • HP G60-117US | Service Guide - Page 51
    Hard drive ✎ The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description 120-GB, 5400-rpm 160-GB, 5400-rpm 200-GB, 5400
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    3. Remove the three Phillips PM2.5×5.0 screws 1 that secure the hard drive to the computer. 4. Grasp the Mylar tab 2 on the hard drive, and then slide the hard drive 3 to the right to disconnect it from the system board. 5. Remove the hard drive 4 from the hard drive bay. 6. If it is necessary to
  • HP G60-117US | Service Guide - Page 53
    RTC battery ✎ Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description RTC battery Spare part number 501587-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure
  • HP G60-117US | Service Guide - Page 54
    Memory module Description 512-MB, PC2-5300 1-GB, PC2-5300 2-GB, PC2-5300 512-MB, PC2-6400 1-GB, PC2-6400 2-GB, PC2-6400 Spare part number 498473-004 498474-004 498475-004 485031-005 485032-005 485033-005 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are
  • HP G60-117US | Service Guide - Page 55
    3. Spread the retaining tabs 1 on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 4. Remove the memory module 2 by pulling the module away from the slot at an angle. ✎ Memory modules are designed with a notch
  • HP G60-117US | Service Guide - Page 56
    WLAN module Description Atheros AR2425 802.11b/g Atheros AR2425 802.11b/g Broadcom BCM4312 802.11b/g Broadcom BCM4312 802.11b/g Atheros AR9280 802.11a/b/g/n Atheros AR9280 802.11a/b/g/n Spare part number 459339-001 459339-002 459263-001 459263-002 482260-001 482260-002 Before removing the WLAN
  • HP G60-117US | Service Guide - Page 57
    2. Disconnect the two antenna cables 1 from the wireless module. ✎ The black WLAN antenna cable is connected to the WLAN module "Main" terminal. The white WLAN antenna cable is connected to the WLAN module "Aux" terminal. 3. Remove the two Phillips PM2.0×4.0 screws 2 that secure the WLAN module to
  • HP G60-117US | Service Guide - Page 58
    Keyboard Description For use in the Czech Republic For use in Canada (Silver) For use in Canada For use in France For use in Germany For use in Greece For international use For use in Israel For use in Italy For use in Japan For use in Norway For use in South Korea For use in Latin America For use
  • HP G60-117US | Service Guide - Page 59
    Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the
  • HP G60-117US | Service Guide - Page 60
    3. Turn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Release the tabs 1 along the right and left edges of the keyboard. 6. Lift the rear edge of the keyboard 2, and then slide it back until it rests on the display. 7. Release the zero insertion
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    Keyboard cover Description Keyboard cover Silver keyboard cover Spare part number 496828-001 506848-001 Before removing the keyboard cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
  • HP G60-117US | Service Guide - Page 62
    2. Turn the computer display-side up, with the front toward you. 3. Open the computer as far as possible. 4. Release the ZIF connector 1 to which the power button board cable is attached, and disconnect the power button board cable 2 from the system board. 5. Slide the keyboard cover toward the
  • HP G60-117US | Service Guide - Page 63
    Power button board Description Power button board Spare part number 496830-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
  • HP G60-117US | Service Guide - Page 64
    Display assembly Description Spare part number 16-inch WXGA BrightView display assembly for HP G60 computer models (includes microphone and cable and logo) 496761-001 16-inch WXGA BrightView display assembly for HP G60 computer models (includes 496762-001 webcam module and cable, 2 WLAN antenna
  • HP G60-117US | Service Guide - Page 65
    Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect
  • HP G60-117US | Service Guide - Page 66
    display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the four Phillips PM2.5x9.0 screws 1 securing the display
  • HP G60-117US | Service Guide - Page 67
    8. Flex the inside edges of the bezel at the top 1, the left and right sides 2, and the bottom 3 until the bezel disengages from the display enclosure. 9. Remove the display bezel 4. The following display bezels are available: ❏ For use only with 16-inch HP G60 computer models equipped with a webcam
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    10. If it is necessary to replace the webcam module, release the webcam module 1 as far from the display enclosure as the webcam module cable allows. 11. Disconnect the webcam module cable 2 from the webcam module, and remove the webcam module. The webcam module is available using spare part number
  • HP G60-117US | Service Guide - Page 69
    16. If it is necessary to replace the display panel, remove the two Phillips PM2.0x7.0 screws 1 that secure the display panel to the display enclosure. 17. Remove the display panel 2 from the display enclosure. The following display panels are available: ❏ For use only with 16-inch WXGA BrightView
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    20. If it is necessary to replace the display panel cable, which is attached to the back of the display panel with clear adhesive tape, remove the tape 1 to release the cable from its connector. The display panel cable includes the camera module cable. The display panel cable with webcam cable is
  • HP G60-117US | Service Guide - Page 71
    Top cover Description Top cover (includes TouchPad) Spare part number 506849-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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    4. Turn the computer right-side up, with the front facing you. 5. Release the ZIF connector to which the TouchPad cable is attached, and disconnect the TouchPad cable from the system board. 6. Remove the following screws: a. Four Phillips PM2.0x6.0 screws 1 b. One Phillips PM2.0x4.0 screw 2 7. Lift
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    TouchPad on/off button board and board bracket Description TouchPad board bracket TouchPad on/off button board (includes cables) Spare Parts Number 489119-001 496832-001 Before removing the TouchPad on/off button board, follow these steps: 1. Shut down the computer. If you are unsure whether the
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    6. Remove the four Phillips PM2.0x4.0 screws 1 that secure the TouchPad board to the base enclosure. Then remove the TouchPad board and bracket 2. 7. Remove the two Phillips PM2.0x4.0 screws 1 that secure the switch actuator to the TouchPad board bracket, and then remove the actuator 2. ✎ The
  • HP G60-117US | Service Guide - Page 75
    Audio board Description Audio board (includes audio board cable) Spare Part Number 486634-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
  • HP G60-117US | Service Guide - Page 76
    Bluetooth module Description Bluetooth module Bluetooth cable Spare Part Number 483113-001 496836-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    Speakers Description Speakers Spare Part Number 496829-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all
  • HP G60-117US | Service Guide - Page 78
    USB board Description USB board USB board cable (includes num lock LED) Spare part number 486633-001 496837-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
  • HP G60-117US | Service Guide - Page 79
    System board ✎ The system board spare part kit includes UMA or discrete graphics subsystem memory, built-in modem, and replacement thermal material. Description Spare part number UMA system board, GM45 (includes built-in modem, Digital Media Slot, HDMI port, and replacement thermal material)
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    When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ■ RTC battery (see "RTC battery" on page 4-12) ■ Memory module (see "Memory module" on page 4-13) ■ WLAN module (see "WLAN module" on page
  • HP G60-117US | Service Guide - Page 81
    7. Release the power cable from the base enclosure 1. 8. Use the optical drive connector 2 to lift the right edge of the system board 3 until it rests at an angle. 9. Remove the system board 4 from the base enclosure by sliding is up and to the right at an angle. 10. Remove the optical extension
  • HP G60-117US | Service Guide - Page 82
    Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem
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    ✎ Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, you may need to move the fan/heat sink assembly from side to side to detach the assembly. 3. Turn the system board upside down with the fan assembly toward you. Å WARNING: To
  • HP G60-117US | Service Guide - Page 84
    /heat sink is removed. Thermal grease is located on the section of the fan/heat sink 1 that services the processor 2. Thermal pads are located on the section of the fan/heat sink 3 that services the Northbridge chip 4. Replacement thermal grease and pads are included with all system board, fan/heat
  • HP G60-117US | Service Guide - Page 85
    Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Core2 Duo (3-MB L2 cache) P8400, 2.26-GHz processor Intel Core2 Duo (3-MB L2 cache) P8600, 2.4-GHz processor Intel Core2 Duo (3-MB L2 cache) P7350, 2.0-GHz processor Intel Core2 Duo (6-MB L2 cache)
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    g. Display assembly (see "Display assembly" on page 4-23) h. Top cover (see "Top cover" on page 4-30) i. Bluetooth module (see "Bluetooth module" on page 4-35) j. System board (see "System board" on page 4-38) k. Fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-41) Remove the processor
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    Power connector cable Description Power connector cable Spare Part Number 496835-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
  • HP G60-117US | Service Guide - Page 88
    5 Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. Starting the Setup
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    Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■ To choose an item in a list or
  • HP G60-117US | Service Guide - Page 90
    tables in this section provide an overview of Setup Utility options. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu To do this ■ View and change the system time and date. ■ View identification
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    System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology Processor C4 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select
  • HP G60-117US | Service Guide - Page 92
    6 Specifications Computer specifications Metric U.S. Dimensions Width 37.8 cm 14.9 in Depth 25.2 cm 9.9 in Height (front to rear) 35.1 cm 13.8 in Weight Equipped with 6-cell battery and optical drive 2.75 kg 7.56 Ibs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0
  • HP G60-117US | Service Guide - Page 93
    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Specifications 6-2
  • HP G60-117US | Service Guide - Page 94
    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-system memory Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-
  • HP G60-117US | Service Guide - Page 95
    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Access time Random Cache buffer Data transfer rate 5X DVD-system memory 8X DVD±RW 8X DVD±R 16X CD-R 16X CD-RW (High Speed) Read: Write: CD-ROM, CD-R, CD-RW, High Speed CD-RW, Ultra & Ultra+ Speed
  • HP G60-117US | Service Guide - Page 96
    System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5.
  • HP G60-117US | Service Guide - Page 97
    System I/O address specifications I/O address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 060 061 062 - 063 064 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 092 093 - 09F 0A0 - 0A1 I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100
  • HP G60-117US | Service Guide - Page 98
    Unused Secondary diskette drive controller Parallel port (LPT1/default) Unused FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO
  • HP G60-117US | Service Guide - Page 99
    Specifications 6-8
  • HP G60-117US | Service Guide - Page 100
    7 Screw listing This section provides specification and reference information for the screws used in the computer. All screws listed in this section are available in the Screw Kit, spare part number 486622-001. Phillips PM2.5×6.0 screw Color Black Quantity 13 Length 6.0 mm Thread 2.5 mm Head
  • HP G60-117US | Service Guide - Page 101
    Where used: 1 screw that secures the left speaker to the base enclosure. . Where used: 4 screws that secure the system board to the base enclosure. Where used: 2 screws that secure the optical drive connector board to the base enclosure. Screw listing 7-2
  • HP G60-117US | Service Guide - Page 102
    Phillips PM2.5x5.0 screw Color Black Quantity 6 Length 5.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 3 screws that secure hard drive to the computer. Where used: 3 screws that secure the keyboard to the computer. Screw listing 7-3
  • HP G60-117US | Service Guide - Page 103
    Phillips PM2.5x6.0 captive screw Color Black Quantity 5 Length 6.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 1 Two screws that secure the hard drive cover to the computer (screws are secured by C-clips) 2 Two screws that secure the memory module cover to the computer (screws are
  • HP G60-117US | Service Guide - Page 104
    Phillips PM3.0x4.0 screw Color Black Quantity 4 Length 4.0 mm Thread 3.0 mm Head diameter 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive. Screw listing 7-5
  • HP G60-117US | Service Guide - Page 105
    Phillips PM2.0x4.0 screw Color Black Quantity 23 Length 4.0 mm Thread 2.0 mm Head diameter 4.0 mm Where used: 2 screws that secure the WLAN module to the computer Where used: 2 screws that secure the optical drive bracket to the optical drive Screw listing 7-6
  • HP G60-117US | Service Guide - Page 106
    Where used: 2 screws that secure the power button board to the computer Where used: 1 screw that secures the top cover to the computer Where used: 2 screws that secure the top cover to the computer Where used: 1 screw that secures the top cover to the computer Screw listing 7-7
  • HP G60-117US | Service Guide - Page 107
    Where used: 2 screws that secure the TouchPad on/off button board to the computer Where used: 2 screws that secure the TouchPad button board bracket to the TouchPad button board Where used: 4 screws that secure the TouchPad button board bracket to the TouchPad button board Screw listing 7-8
  • HP G60-117US | Service Guide - Page 108
    Where used: 2 screws that secure the audio board to the base enclosure Where used: 2 screws that secure the Bluetooth module to the base enclosure Where used: 1 screw that secures the right speaker to the base enclosure Screw listing 7-9
  • HP G60-117US | Service Guide - Page 109
    Phillips PM2.5x9.0 screw Color Black Quantity 11 Length 9.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 1 screw that secures the optical drive to the computer Where used: 2 screws that secure the keyboard cover to the computer Screw listing 7-10
  • HP G60-117US | Service Guide - Page 110
    Where used: 4 screws that secure the display to the computer Where used: 4 screws that secure the top cover to the computer Screw listing 7-11
  • HP G60-117US | Service Guide - Page 111
    Phillips PM2.5x7.0 screw Color Black Quantity 2 Length 7.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 2 screws that secure the display bezel to the display Screw listing 7-12
  • HP G60-117US | Service Guide - Page 112
    Phillips PM2.0x6.0 screw Color Black Quantity 4 Length 6.0 mm Thread 2.0 mm Head diameter 4.0 mm Where used: 4 screws that secure the top cover to the computer Screw listing 7-13
  • HP G60-117US | Service Guide - Page 113
    Phillips PM2.0×3.0 screw Color Black Quantity 1 Length 3.0 mm Thread 2.0 mm Head diameter 4.0 mm Where used: 1 screw that secures the top cover to the computer Screw listing 7-14
  • HP G60-117US | Service Guide - Page 114
    Phillips PM2.0x10.0 captive screw Color Silver Quantity 4 Length 10.0 mm Thread 2.0 mm Head diameter 5.0 mm Where used: 4 screws that secure the fan/heat sink to the base enclosure (screws are secured by C-clips) on computer models equipped with graphics subsystems with UMA memory Screw
  • HP G60-117US | Service Guide - Page 115
    Phillips PM2.5x11.0 captive screw Color Silver Quantity 4 Length 11.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 4 screws that secure the fan/heat sink to the base enclosure (screws are secured by C-clips) on computer models equipped with graphics subsystems with discrete memory Screw
  • HP G60-117US | Service Guide - Page 116
    8 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a
  • HP G60-117US | Service Guide - Page 117
    connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. When to back up ■ On a regularly scheduled basis ✎ Set reminders to back up your information periodically. ■ Before the computer is repaired or restored
  • HP G60-117US | Service Guide - Page 118
    points, select the disk for which you want to create a restore point. 5. Click Create. The System Protection window opens. 6. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning
  • HP G60-117US | Service Guide - Page 119
    discs: 1. Back up all personal files. 2. Insert the first recovery disc into the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) ✎ If your computer includes a solid-state drive (SSD), you may not have
  • HP G60-117US | Service Guide - Page 120
    Audio-in (microphone) 9 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Connector pin assignments 9-1
  • HP G60-117US | Service Guide - Page 121
    External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Connector pin
  • HP G60-117US | Service Guide - Page 122
    HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2Transition minimized differential signal (TDMS) data 1+
  • HP G60-117US | Service Guide - Page 123
    RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Connector pin assignments 9-4
  • HP G60-117US | Service Guide - Page 124
    Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments 9-5
  • HP G60-117US | Service Guide - Page 125
    Connector pin assignments 9-6
  • HP G60-117US | Service Guide - Page 126
    10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP G60-117US | Service Guide - Page 127
    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands
  • HP G60-117US | Service Guide - Page 128
    , contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD
  • HP G60-117US | Service Guide - Page 129
    Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel
  • HP G60-117US | Service Guide - Page 130
    4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside down. 8.
  • HP G60-117US | Service Guide - Page 131
    9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover
  • HP G60-117US | Service Guide - Page 132
    16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the
  • HP G60-117US | Service Guide - Page 133
    19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24.
  • HP G60-117US | Service Guide - Page 134
    built-in device Bluetooth device radio 2-8 modem 1-4 wireless button 2-3 WLAN device radio 2-8 buttons power 2-3 wireless 2-3 C cables, service consideration 4-1 caps lock light 2-2 chipset, product description 1-2 CMOS clearing 4-4 components antenna 3-10 bottom 2-8 buttons 2-3 display 2-1 front
  • HP G60-117US | Service Guide - Page 135
    display component recycling 11-1 display hinges removal 4-25, 4-27 spare part number 3-9, 3-15, 4-27 display inverter, spare part number 3-9, 3-15 Display Rubber Kit, spare part number 3-10, 3-15, 4-25 display specifications 6-2 drive light 2-2, 2-6 DVD±RW and CD-RW SuperMulti Double-Layer Combo
  • HP G60-117US | Service Guide - Page 136
    optical drive 2-7 power 2-2 TouchPad 2-2, 2-5 wireless 2-2 M Main menu 5-3 mass storage devices, spare part number 3-12 media cards, supported 2-7 memory map specifications 6-7 memory module compartment 2-8 product description 1-3 removal 4-13 spare part numbers 3-6, 4-13 memory module compartment
  • HP G60-117US | Service Guide - Page 137
    slot 2-7 Security menu BIOS administrator password 5-3 Power-On password 5-3 security, product description 1-5 serial number 3-1, 4-5 serviceability, product description 1-6 Index Setup Utility accessing 5-1 changing the language 5-1 Diagnostics menu 5-4 displaying system information 5-2 exiting
  • HP G60-117US | Service Guide - Page 138
    U unknown password 4-4 USB port location 2-7 pin assignments 9-5 user replaceable parts 1-6 V vents 2-6, 2-8 video, product description 2-1 volume keys 2-4 W warranty period 3-1 webcam location 2-1 product description 1-4 removal 4-27 spare part number 3-9 webcam light 2-1 Windows application keys
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Compaq Presario CQ60 Notebook PC
HP G60 Notebook PC
Maintenance and Service Guide
Document Part Number: 488764-003
August 2011
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.