HP Integrity Superdome SX2000 BCS Global Limited Warranty and Technical Suppor
HP Integrity Superdome SX2000 Manual
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HP Integrity Superdome SX2000 manual content summary:
- HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 1
BCS Global Limited Warranty and Technical Support HP Part Number: 5991-6026_ed4 Published: April 2010 Edition: 4 - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 2
© Copyright 2009-2010 Hewlett-Packard Development Company, L.P. - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 3
BCS Global Limited Warranty and Technical Support 5 Hardware limited warranty...5 General terms...5 Exclusions...6 Exclusive remedy...7 Limitation of liability...7 Options limited warranty...7 Customer responsibilities...8 Types of hardware warranty service...9 Customer self repair ...9 Parts only - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 4
List of Tables 1-1 BCS Servers - Hardware Product Warranty Offering 11 4 List of Tables - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 5
Support Hardware limited warranty General terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model number subject to - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 6
its sole discretion, may elect to provide you with (a) a replacement unit of HP's choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 7
THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 8
resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options. • Make periodic backup copies of your files, data, or programs stored on your hard drive or - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 9
and determine the courier/carrier to be used. Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only service, HP will provide replacement parts free of charge. If HP carries out the repair, labor and logistics costs are at your - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 10
specifications and supported configurations Service upgrades HP has a range of additional support and service hp.com/support or http://www.itrc.hp.com. • Technical phone support provides hardware warranty troubleshooting and issue resolution. For more information see http://www.hp.com/support - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 11
3 years Carrier-Grade c-Class 400 and 600 series server blades c-Class 3 years Carrier-Grade enclosure c-Class 1 year interconnects5 Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 12
Servers - Hardware Product Warranty Offering (continued) Product ES45, ES47, ES80 Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service tasks Onsite Warranty Service Normal Business Service some parts. Go to Same business www.hp.com - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 13
rx1600, rx1620, rx2600, rx2620 rx2660, rx3600, rx6600 rx4640, rx5670 rx7620, rx7640 rx8620, rx8640 Trusted Compliance Solution for Energy, Compliance Log Warehouse Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 14
product specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery you. HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license - HP Integrity Superdome SX2000 | BCS Global Limited Warranty and Technical Suppor - Page 15
suggestions in the product documentation do not solve the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/ support • Contact your nearest HP support provider, and be sure to have the following information
BCS Global Limited Warranty and Technical
Support
HP Part Number: 5991-6026_ed4
Published: April 2010
Edition: 4