HP Integrity rx7620 Windows Integrity Management Agents Reference
HP Integrity rx7620 Manual
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- HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 1
HP Integrity Servers with Microsoft® Windows Server™ 2003 and Windows Server™ 2008 Management Agents Events Reference Guide HP Part Number: 5992-4501 Published: September 2008 - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 2
Notices Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 3
Events...108 HpEvtSvc (Event Service) Events...108 HpInsightMgmtAgts (Insight Management Agent) Events 108 Hpipmi (IPMI Driver) Events...112 HpMcaLog (MCA Monitor Service) Events 112 HpPfmSvc (Pre-Fail Monitor Service) Events 113 NIC Agent Events...113 Server Agent Events...115 Storage Agent - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 4
4 - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 5
can be found online at http://docs.hp.com. Intended Audience This document is intended for system administrators and HP support personnel responsible for installing, configuring, and managing HP Integrity servers. This document is not a tutorial. New and Changed Information in This Edition Revised - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 6
2008 on HP Integrity Servers: http://docs.hp.com/en/hw.html#Windows%2064-bit%20on%20HP%20Integrity%20Servers • For technical support resources (drivers, patches, upgrades, migration issues, to sign up for alerts, and so on): http://h20000.www2.hp.com/bizsupport/TechSupport/ Product.jsp?prodTypeId - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 7
Introduction This reference guide describes the Windows System Log Event ID number, severity, and description of events generated by HP Integrity Management Agents software. The Management Agents are a group of services that run continuously in the background on HP Integrity servers and report the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 8
boards, power supplies, and modules that either supply or use this voltage rail. SNMP Trap: HPEnvironment - 12 in HPIFP02TRAP.MIB. The server's built- Recommended Action: Make a note of the failed memory bank/board number and slot number, contact HP support to replace the failed module. SNMP Trap: - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 9
. To obtain more information, log into the server's Management Processor Card and look at the event log for more details on the failure. Recommended Action: Contact HP Support for best course of action. HP may require a reboot, reconfiguration, or reflash of firmware. SNMP Trap: SystemFW - 700 in - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 10
reset, INIT, and/or A/C cycle to clear the problem. 5. Update system firmware again if necessary. SNMP Trap: HPBmcFirmware - 730 in HPIFP02TRAP.MIB. 731 Error A/C Power failed, disconnected, or out of range Probable Cause: The input power to the supply has failed or gone out of range. Or the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 11
- 751 in 751 Warning HPIFP02TRAP.MIB. Temperature sensor crossed lower non-critical threshold Probable Cause: The temperature inside the server has gone outside the factory specified range for normal operation. You should quit applications and power down the server to protect its hardware - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 12
the power supply is plugged in to the proper voltage for the system. SNMP 757 Warning Trap: RedundantPower - 757 in HPIFP02TRAP.MIB. The power supply AC Action: Reboot or update System FW. If problem persists contact your HP representative for support. SNMP Trap: hpevtBootCellLaunchEfiFailure - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 13
failed. Recommended Action: Replace CPU. If problem persists contact your HP representative for support. SNMP Trap: hpevtBootCpuFailed - 5034 in HPIFPTRAP.MIB. 5036 Warning CPU failed late selftest Probable Cause: For ZX1 systems, a Correctable Single Bit Memory error has caused CPU late self test - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 14
HP representative for support. SNMP Trap: hpevtBootHaltCell - 5055 in HPIFPTRAP.MIB. 5056 Warning CPU PAL incompatible with cpu Probable Cause: Incompatible PAL. Recommended Action: Update SFW or change processors . If problem persists, contact HP support to troubleshoot the problem. SNMP Trap - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 15
registered Probable Cause: No wakeup vector registered for processor. Recommended Action: Reboot, if problem persists contact your HP representative for support. SNMP Trap: hpevtBootSlaveNoFinalWakeupVector 5091 in HPIFPTRAP.MIB. 5092 Warning CPU failed rendezvous handler Probable Cause: SFW is - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 16
update System FW. If problem persists contact your HP representative for support. upgrade System FW. If problem persists contact your HP representative for support. If at OS run time, verify that the OS has properly installed Action: Contact HP support to troubleshoot the problem. SNMP Trap: - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 17
- 5124 in HPIFPTRAP.MIB. 5125 Warning I/O rope width does not match expected value Probable Cause: The firmware needs to be updated. An incorrect I/O backplane is installed. Recommended Action: Update SFW. If problem persists, contact your HP representative to check the I/O backplane - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 18
- 5149 in HPIFPTRAP.MIB. 5150 Warning Unsupported host bridge type Probable Cause: Firmware needs to be updated. An incorrect I/O backplane is installed. Recommended Action: Contact your HP representative to check the firmware and the I/O backplane. SNMP Trap: hpevtIoUnsupportedLba - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 19
Refer to the user's manual for Memory loading instructions. SNMP Trap: hpevtMemDimmLoadOrderErr - 5171 in HPIFPTRAP.MIB. 5172 Warning DIMM SPD checksum failed Probable Cause: The DIMMs SPD EEPROM got corrupted. Recommended Action: Contact HP Support personnel to troubleshoot the problem SNMP Trap - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 20
Refer to the user's manual for Memory loading instructions. SNMP Trap: hpevtMemExtFatalLoadOrdErr - 5191 in HPIFPTRAP.MIB. 5193 Warning Generic memory firmware error Probable Cause: Corrupt NVM or System firmware failure Recommended Action: Contact HP support to troubleshoot the problem. SNMP Trap - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 21
bits are invalid. Recommended Action: Upgrade to latest system firmware, or contact HP support to troubleshoot the problem. SNMP Trap: hpevtMemTestFwdProgBitsInvalid - 5238 in HPIFPTRAP.MIB. 5244 Warning Memory error status invalid Probable Cause: Non-memory errors were detected during the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 22
- 5270 in HPIFPTRAP.MIB. 5278 Warning Unspecified memory interleave error Probable Cause: FW encountered a fatal interleaving error. Recommended Action: Update SFW Recommended Action: Contact HP support to troubleshoot the problem SNMP Trap: hpevtUndefinedSmcInterleaveErr - 5278 in - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 23
Error Firmware was unable to notify utilities of the core cell number Probable Cause: Communication with utilities is broken. Check for earlier errors or NVRAM problems. SNMP Trap: hpevtErrorPromotingCoreCell - 5383 in HPIFPTRAP.MIB. 5403 Error Fabric code unable to find a needed service provider - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 24
such as cable connect error or bad cables. Recommended Action: Correct the hardware problem and re-boot. SNMP Trap: hpevtlotimeout - 5432 in HPIFPTRAP.MIB. 5438 Warning SuperIO has been detected in slot Probable Cause: SuperIO has been detected in the PCI slot. Recommended Action: No action - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 25
Error Unable to update the local memory layout Probable Cause: Firmware/software error Recommended Action: Check for new version of firmware/OS Contact HP Support SNMP Trap: hpevtNvramCrcError - 5493 in HPIFPTRAP.MIB. 5494 Warning Try reinitializing NVRAM. If problem persists, contact engineering. - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 26
error occurred which triggered system firmware to cease making forward progress Update the complex profile or correct the hardware problem. SNMP Trap: hpevtPdErrorReachableSet - 5515 in HPIFPTRAP.MIB. 5518 Warning LBA has unexpected number of I/O Slots. Probable Cause: Unsupported I/O configuration - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 27
Warning Copying memory test code failed. Probable Cause: Memory test code located in main memory has been corrupted Recommended Action: Contact HP support personnel to troubleshoot the problem a remote cell failed. Probable Cause: Inter Processor interrupts failed. Be sure that the partition - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 28
level memory to exit number, push out a new profile and reset. SNMP Trap: hpevtCmplxProfilePdNumInvalid - 5581 in HPIFPTRAP.MIB. 5583 Warning Problem accessing the BMC. Recommended Action: AC power cycle or update BMC and System FW. If problem persists contact your HP representative for support - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 29
5597 Error Error Writing BMC first boot token Probable Cause: Problem accessing the BMC. Recommended Action: AC power cycle or upgrade BMC and System FW. If problem persists contact your HP representative for support. SNMP Trap: hpevtBootErrorWritingFirstBootToken - 5597 in HPIFPTRAP.MIB. 5598 - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 30
. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtMcPalRendFail - 5658 in HPIFPTRAP.MIB. 5659 Warning MC: Set PAL features failed Probable Cause: SFW failed to set the feature set from PAL. Recommended Action: update newer system firmware with the new PAL that - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 31
5701 in HPIFPTRAP.MIB. 5704 Warning A GUID was larger than the expected 128 bits. Probable Cause: Inconsistency in EFI firmware. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiGuidTooLarge - 5704 in - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 32
system events, EFI internal error. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiSysEventAlreadyInit - 5725 in HPIFPTRAP.MIB. 5726 Warning Unable to create internal virtualization event while initializing IPMI - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 33
that is greater than a slave processor installed in the system. Recommended Action: No action is needed. If problem persists, update System FW or contact your HP representative for support. SNMP Trap: hpevtBootMonSelSteppingsNoEqual - 5738 in HPIFPTRAP.MIB. 5740 Warning processors are over clocked - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 34
EFI unable to find the SAL service to install boot-time interrupt handlers Probable Cause: Mismatch between EFI and SAL. Recommended Action: Reboot or upgrade system firmware. If problem persists contact your HP representative for support. SNMP Trap: hpevtEfiBootIvtEsiQueryErr - 5758 in HPIFPTRAP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 35
Warning The Get Processor Bus Dependent Configuration Features PAL call failed. Probable Cause: Contact engineering. There is a PAL compatibility problem. SNMP Trap: hpevtPalGetBusFeaturesFailed - 5778 in HPIFPTRAP.MIB. 5779 Warning memory DIMM pair mismatch Probable Cause: The user installed - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 36
. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtXbcReadNeighborInfoError - 5794 in HPIFPTRAP.MIB. 5795 Warning memory DIMM quad mis-match Probable Cause: The user installed a mismatched quad of DIMMs in the same - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 37
that all cells have processors running at the same invalid XBC number was given. Probable Cause: Firmware error Upgrade BMC FW and System FW. If problem persists, contact your HP representative for support. SNMP Trap: hpevtBootNvmWriteToBmcTokenFailure - 5811 in HPIFPTRAP.MIB. 5812 Warning - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 38
Probable Cause: SAL is not in ADMIN or USER mode. Recommended Action: Reboot the system. Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiSecInitWriteDenied - 5837 in HPIFPTRAP.MIB. 5853 Warning OS dump, error writing image area to - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 39
. Probable Cause: Defective XBC link Defective XBC Recommended Action: Check XBC link connections Reset the system backplane Contact HP Support personnel to troubleshoot problem SNMP Trap: hpevtFabricGetNeighborInfoError - 7652 in HPIFPTRAP.MIB. 7653 Error The XBC's routing state was marked as in - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 40
upgraded. This is often the reason for the NVRAM to change. If not, and the A/C power has been removed, than it's possible the battery is indeed going bad and would need to be replaced. SNMP Trap: hpevtMpBatteryFailure - 7684 in HPIFPTRAP.MIB. 7685 Warning Management Processor Firmware problem. - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 41
: Troubleshoot ambient air sensor/cable/PM3. SNMP Trap: hpevtAbortPowerupOth - 7781 in HPIFPTRAP.MIB. 7782 Error Too Few Bulk Power Supplies Available Probable Cause: One or more Bulk Power Supplies are missing or in fault condition at Cabinet Power Up. Recommended Action: Contact your HP support - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 42
. Recommended Action: Contact HP Support personnel to troubleshoot problem. SNMP Trap: hpevtBpsFailOt - 7796 in HPIFPTRAP.MIB. 7798 Warning Bulk Power Supplies are not Redundant. Probable Cause: Entities were added to the cabinet, increasing the estimated Power Consumption. Or, a non-functional - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 43
sensor failure PM failure Recommended Action: Contact HP Support personnel to troubleshoot the problem SNMP Trap: hpevtXucFanFail - 7849 in HPIFPTRAP.MIB. 7855 Error Watchdog Timer Expired Probable Cause: CLU has been reset after a firmware update. Recommended Action: No action is required. SNMP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 44
problem with the I2C bus. This will take a more concerted effort to find and correct that problem. Probably wish to take the bus to a minimum configuration contact HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtHiopbLpmFltRdFail - 7865 in HPIFPTRAP.MIB. 7866 Error IO Power Board - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 45
cable connectors. Check the connectors at each end of the cable for bent or broken pins the ASIC. If none, replace failed Backplane Power Board. SNMP Trap: hpevtSysBkpPowerFault - 7879 in speed. Recommended Action: Contact HP Support personnel to troubleshoot problem SNMP Trap: hpevtCpuFanSlow - - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 46
(Probable) Either System firmware or PDHC Firmware on the named cell was upgraded to a new major revision number and not the other. The major numbers must match when checked by the PDHC or else the cell will not be allowed to boot. Recommended Action: Use FWUU (Firmware Update Utility) to check the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 47
or known bad revision, use FWUU to update CLU firmware. Contact HP Support personnel to troubleshoot problem SNMP Trap: hpevtCluUndefinedCase 8128 in HPIFPTRAP.MIB. 8130 Warning An unknown Cell voltage margin has been detected. Probable Cause: A user has manually, using back-door debugging methods - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 48
attempts to update the PDHC firmware fail, contact HP support personnel to troubleshoot the problem SNMP Trap: hpevtPdhcFlashUpdateError - 8143 in HPIFPTRAP.MIB. 8147 Error Boot is disabled because the cell type does not match the System FW ROM type. Probable Cause: The cell's installed CPU - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 49
Warning EFI unable to read initial debug level from the BMC Probable Cause: SAL service to read tokens not functioning properly. Recommended Action: Reset the system. Clear SFW NVM. Upgrade system firmware Error An invalid number of XBC ports were installed. Recommended Action: Contact HP Support - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 50
CC, Check XBC, Contact HP Support Personnel. SNMP Trap: hpevtFabricLinkCorErrTestFailure - 8205 in HPIFPTRAP.MIB. 8206 Error A cabinet has been configured using an invalid cabinet number Probable Cause: Re-configure cabinet to use a valid cabinet number SNMP Trap: hpevtInvalidCabinetNumber - 8206 - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 51
with the cell hardware. Recommended Action: Try OLAing a different cell. Contact HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtPdhErrClearOlaSteeringBit - 8643 in HPIFPTRAP.MIB. 8645 Error The attempt to update the PD Addr Map to include OLA cell failed. Probable Cause: System - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 52
while retrying the CC to XBC link init Probable Cause: contact your HP service representative SNMP Trap: hpevtFabricLinkInitIntermittentFailure - 8679 in HPIFPTRAP.MIB. 8690 Warning Initialization of a PCI node in the firmware device tree failed Probable Cause: The PCI component could not create - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 53
PDT entries, or no main memory present. SNMP Trap: hpevtBootFwRelocMemErr - 8747 in HPIFPTRAP.MIB. 8752 Warning Cell started OLA but is not configured in the complex profile of the partition. Probable Cause: Cell was issued an OLA command without first updating the complex profile to reflect its - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 54
of PDC attempts. Probable Cause: PDH FPGA IPR is not cleared after a number of PDC attempts. Recommended Action: Contact HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtPdhIprClearAttempts - 8762 in HPIFPTRAP.MIB. 8763 Error failed accessing the core cell RTC while synchronizing - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 55
: If this chassis code occurs in every boot then contact HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtPdhFlashWriteEnableBitSetNowCleared - 8851 in HPIFPTRAP.MIB. 8855 Error Firmware encountered a problem trying to initialize Probable Cause: Examine the related event that - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 56
- 8876 in HPIFPTRAP.MIB. 8877 Warning Invalid data read from a CPU module's Processor Information ROM. Probable Cause: The CPU module's Processor Information ROM is unprogrammed. Recommended Action: Contact HP support personnel to troubleshoot the CPU module pointed to by the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 57
Probable Cause: Firmware problem. Contact HP Support Personnel. SNMP Trap: hpevtFabricXinLinkAlreadyInit - 8939 in HPIFPTRAP.MIB. 8940 Error Cell has been disabled by the PDHC because no CPU modules were found. Probable Cause: No CPU modules are installed. Recommended Action: Install CPU modules - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 58
problem Recommended Action: Contact HP Support personnel to check the XBC, CC, backplane SNMP Trap: hpevtFabricXinInitRetryReadErr - 8975 in HPIFPTRAP.MIB. 8976 Warning Unexpected fabric firmware an incompatibity problem between PAL and the CPUs. Check that PAL supports all the CPUs installed on - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 59
to be reset because PDC couldn't read PDH memory Probable Cause: Cell hardware problem like PDH memory itself, the coherency controller, the executing CPU or interaction between any of these cell components. Recommended Action: Contact HP Support to troubleshoot the cell and either fix it or replace - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 60
will default a new partition profile and continue on. SNMP Trap: hpevtProfileWrongArchType - 9045 in HPIFPTRAP.MIB. 9046 Warning Cell/Partition is about to be reset because PDC is unable to access CPU data Probable Cause: Cell hardware problem, like a problem with PDH registers or PDH memory, or - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 61
to be halted because CPU couldn't change its CPU FP (PST) state Probable Cause: Hardware problem with the cell (like PDH memory) or the CC or CPU. Recommended Action: Contact HP support to troubleshoot or replace the cell board. SNMP Trap: hpevtBootMoveSlavesFpSetErr - 9371 in HPIFPTRAP.MIB. 9372 - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 62
Action: Contact HP Support personnel to troubleshoot the Cell Board, Cell Power Board and the cell will no longer be operational; system firmware will deconfigure all the cpus and this cell will card must be cleared, the cell power cycled, and defaults restored from disk. SNMP Trap: - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 63
memory Probable Cause: CPU is on unreachable cell Defective CPU Recommended Action: Contact HP Support personnel to troubleshoot cell board Investigate for fabric problem SNMP Trap: hpevtBootRtnFromSwCantGetCounters - 9441 in HPIFPTRAP.MIB. 9442 Error Resetting the partition because a processor - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 64
read the XBC CSR that contains the number of failed links Probable Cause: Fabric Access Failure Recommended Action: Contact HP Support personnel to check the XBC, Backplane, CC, look for additional chassis codes to describe the problem. SNMP Trap: hpevtFabricIncFailedLinksRdError - 9471 in HPIFPTRAP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 65
Probable Cause: Either invalidate NVM or check for a new version of system firmware. SNMP Trap: hpevtIoDiscEeMallocErr - 9487 in HPIFPTRAP.MIB. memory system is observing a lot of corrected ECC errors from a DIMM. The specified DIMM may need to be serviced. Recommended Action: Contact your HP support - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 66
: The I/O configuration's power consumption exceeds the supported limit. Recommended Action: Remove the I/O card from each slot indicated by an IO_PCI_POWER_OVERLOAD_ERR event. SNMP Trap: hpevtIoPciPowerOverloadErr - 9658 in HPIFPTRAP.MIB. 9659 Warning (warning) Outputted in MFG, when Memory SBE - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 67
Probable Cause: problem on cell wherein PDC could not properly access memory Recommended Action: Contact HP support to troubleshoot cell board Probable Cause: a non-existent/non-accessible register was specified by software. Recommended Action: Contact HP support for possible PDC upgrade SNMP Trap - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 68
Trap: hpevtBootFindCoreCellLclNotViable - 9711 in HPIFPTRAP.MIB. 9712 Warning cell cannot reach the fabric, partition contains 3 or more cells Probable Cause: configuration combined with main backplane problems. Recommended Action: Contact HP Support to confirm the main backplane is functioning - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 69
this problem. SNMP Trap: hpevtPciFatalDeviceError - 9755 in HPIFPTRAP.MIB. 9768 Error error reading bmc first boot token Probable Cause: FW tried to read the first boot token and received a failure. Recommended Action: AC power cycle the system . If this doesn't work, contact HP support. SNMP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 70
problem. Look for additional chassis codes to further isolate the error. SNMP Trap: hpevtFabricErrsCsrLogClrRdSlicesErr - 9780 in HPIFPTRAP.MIB. 9781 Warning CSR address, possible firmware defect. Recommended Action: Capture complete live logs and contact HP Support representative. SNMP Trap: - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 71
, contact HP Support. SNMP Trap: hpevtDcnfgCpuL2Cache - 9876 in HPIFPTRAP.MIB. 9877 Warning CPU deconfigured while retrieving default values from DIMMs or memory extenders have caused excessive errors and will need to be replaced. Consult the memory test events regarding memory errors or - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 72
Trap: hpevtRtcTimeReg - 10132 in HPIFPTRAP.MIB. 10159 Warning Uncorrectable PAA fault on MX2 Probable Cause: An uncorrectable PAA fault has occurred on the MX2 module and PAA firmware has halted. Recommended Action: Contact your HP support personnel. SNMP Trap: hpevtPAAFltMx2 - 10159 in HPIFPTRAP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 73
Action: Contact your HP Support Representative to investigate the fabric and firmware vertex modules. SNMP Trap: hpevtDataErrEncount - 10343 in HPIFPTRAP.MIB. 10351 Error The maximum memory supported by this system has been exceeded. Probable Cause: Too much memory has been installed in the system - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 74
expected edge list. Data field is unused. Probable Cause: Internal system firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtDataNotFndEdgLst - 10381 in HPIFPTRAP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 75
Skyline ALREC_ALB_ID CSR. Data field: (Skyline port) | (Cell number 56). Probable Cause: System firmware was unable to read a fabric hardware register. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 76
value) | (source cell 32) | (target cell 48). Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtVmRetErrNonCohTbl - 10413 in HPIFPTRAP.MIB - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 77
of unreachable cells. Probable Cause: System firmware was unable to find valid routes to each cell in a previously good partition. Possible cable/connection problems. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 78
Cause: SFW was unable to access the configured set stored in the complex profile. Recommended Action: Collect IPMI events and contact your HP Support Representative. SNMP Trap: hpevtSysFwUnAccesComplxProf - 10481 in HPIFPTRAP.MIB. 10482 Warning System Firmware detected an error during Fabric Init - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 79
up XBC-XBC link for routing across it. Probable Cause: System Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the fabric and/or backplane subsystem. SNMP Trap: hpevtErrSetXbcToXbcLnkRoutX - 10565 in - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 80
Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the Firmware encountered a problem while processing the crossbar fabric graphs Recommended Action: Collect IPMI event logs. Contact your HP Support - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 81
. Probable Cause: The call to update the checksum for the PDT failed. The PDT will most likely be cleared upon reboot. Recommended Action: Reboot Upgrade SFW Contact HP support SNMP Trap: hpevtChecksumPdtFailed - 10623 in HPIFPTRAP.MIB. 10625 Warning The checksum in the memory area of NVM is bad - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 82
is fatal. Probable Cause: NVRAM corruption of fPars specific database. Recommended Action: Restore NVRAM to factory defaults. Reset server and reconfigure soft partitions. SNMP Trap: hpevtFWUnableCreatefParsCLM - 10708 in HPIFPTRAP.MIB. 10771 Warning Firmware has run out of NVRAM and cannot create - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 83
comes down, the firmware will restore the processor's performance to normal SNMP Trap: hpevtPFMOverTempProc - 10822 in HPIFPTRAP.MIB. 10823 Warning Cache errors detected on a processor Probable Cause: Threshold parity errors have been detected in the Instruction or Data Cache Memory (I-Cache or - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 84
logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtUnablWrtXbcPrtRoutTblEnblMsk - 10842 in HPIFPTRAP.MIB. 10853 Error An unrecoverable processor interrupt occurred. IPF firmware owned the processor interrupt vector table (IVT) at the time - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 85
Could possibly be a data corruption problem. Data field: (cell number 56) | (return value from VM_CollectVertices). Probable Cause: An error occurred while routing the fabric, possible data corruption or firmware error. Recommended Action: Contact your HP support representative to inspect the fabric - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 86
HP support representative to inspect the fabric and system firmware. SNMP Trap: hpevtErrEncntRoutFabPrvntRoutSel - 11040 in HPIFPTRAP.MIB. 11041 Warning An invalid port number physical location of the fault. Probable Cause: System backplane power board has reported a 1.2v LDO fault. Recommended - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 87
- 11468 in HPIFPTRAP.MIB. 11471 Error Clock fault for clocks supplied from the Hot Swap Oscillator (HSO) board to the system backplane Warning Failure reading IO backplane LPM. Probable Cause: IO backplane LPM is not accessible over i2c. Recommended Action: Check power status - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 88
in HPIFPTRAP.MIB. 11530 Warning Non-critical event announces that an fPar is enabled to boot but has inadequate memory resources to instantiate the firmware for the fPar. The configuration is modified to disable but not delete this fPar. Probable Cause: The user has configured an fPar to be booted - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 89
Recommended Action: Check IO backplane power board faulted VRM is give number 56) | (bitmap of cells to synch). Probable Cause: An error occurred while routing the fabric Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 90
this does not fix the problem contact your HP support representative. SNMP Trap: hpevtMMIOmapFndInfoInTble - 11700 in HPIFPTRAP.MIB. 11702 Error An attempt was made to add a PCI bus with a number greater than the maximum allowed. Probable Cause: Improper configuration Recommended Action: Check the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 91
number. Probable Cause: Insufficient resources Recommended Action: Reduce guest resources or add memory problem contact your HP support representative. SNMP Trap: hpevtVMDrvUnableCommVM - 11719 in HPIFPTRAP.MIB. 11720 Error The configuration file could not be read Probable Cause: The configuration - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 92
Reboot, if problem persists, contact HP support SNMP Trap: hpBootStblStoreNvMErr - 11783 in HPIFPTRAP.MIB. 11784 Error FW has detected an illegal memory config using 4GB DIMMs. The system will be halted. Probable Cause: An unsupported memory configuration with 4GB DIMMs is installed in the system - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 93
in a mixed-cpu stepping configuration. Recommended Action: Replace cells to match cpu stepping revisions or deconfigure the unmatched processors. SNMP Trap: hpOsBootDisabledWmixedCpuKeys - 11870 in HPIFPTRAP.MIB. 11885 Warning System firmware experienced an error while updating the link sel value - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 94
the error Probable Cause: An uncorrectable memory ECC error has occurred. Recommended Action: Replace all DIMMs in the memory rank specified in the physical location info. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtUncorrtMemEccErrOccr - 12017 in HPIFPTRAP - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 95
has exceed the high temperature threshold or a CPU power module fault has occurred. Recommended Action: Contact HP support personnel to troubleshoot the problem. SNMP Trap: hpevtCpuTempExceedHiThres - 12050 in HPIFPTRAP.MIB. 12069 Warning SFW detected an error while writing to stable store - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 96
event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtErrRetrvCrssbarChipNmbr - 12109 in HPIFPTRAP.MIB. 12119 Warning One or more of the cells are not configured for Cell-Local Memory (CLM) mode Probable Cause: The initial partition - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 97
help mitigate this condition. Recommended Action: On the next reboot, system firmware will test the specified memory components, and may take them offline if the errors persist. contact your HP support representative to check the specified memory components at your next scheduled downtime SNMP Trap - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 98
has the appropriate number and configuration of power supplies. Reduce power required by the blade (for instance, remove some memory or a CPU.) Or, if there are powered-on blades that are not in use, power them off. SNMP Trap: hpevtBladeFrcPWon - 12165 in HPIFPTRAP.MIB. 12168 Warning The MP has - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 99
Following an in-the-box system type upgrade, or after a UGUY board was replaced, the CLU FW may not have been updated to an appropriate revision for the system type. Recommended Action: Contact your HP Customer Support Representative to update all firmware entities to revisions that are appropriate - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 100
of this processor. Recommended Action: Check that there are no issues with the cooling, and if the problem persists contact HP service. SNMP Trap: hpevtProcOvTemp - 12228 in HPIFPTRAP.MIB. 12229 Warning An error occurred while checking the fabricless boot state Probable Cause: System firmware was - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 101
to the ROM swap command Recommended Action: Check the BMC firmware, flash a new BMC firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtAltrntROMUnblSwap 12354 in HPIFPTRAP.MIB. 12358 Warning PCI/PCIX/PCIe card/slot error detected during IO bus scan - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 102
Cause: Firmware internal data corruption. Recommended Action: Reset cell that emitted the event. SNMP Trap: hpevtsx2000FabRprtUnexpctErr - 12403 in HPIFPTRAP.MIB. 12408 Warning The OA was unable to service a power-on request. Try re-issuing the power-on request. If the problem reoccurs after - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 103
12591 Error AC redundancy has been lost on one or more power supplies in the complex. The further loss of a single Bulk Power Supply (BPS) or the other AC grid will most likely result in the shutdown of partitions. Probable Cause: A configuration change has been made to the system that changes the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 104
could not find the SNMP service. Please install the SNMP 402 Informational service to enabled remote management of the server. To install under Windows 2000: 1. Select the 'Network and Dial-up Connections' from the control panel 2. Select 'Advance 768 Warning The Host Remote Alerter detected - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 105
service on %4 has failed. [SNMP TRAP: 15004 in CPQCLUS.MIB] 1173 Warning OS Information Agent: The Processor Performance Instance, '%4' is degraded with Processor this error. 1800 Warning Component: Foundation SNMP Agent Error: Unable to read security configuration information. SNMP sets - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 106
: This error can be caused by a corrupt registry or a low of memory condition. Rebooting the server may correct this error. 2304 Warning The Threshold Agent could not allocate memory. The data contains the error code. 2310 Warning The Threshold Agent could not create a necessary event. The data - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 107
Agent Error: The Agent could not open the Cluster service registry key. Cause: The Cluster service may have not been installed, a corrupt registry or a low memory condition. Rebooting the server may correct this error, or try to rei 3874 Warning Component: Cluster Agent Error: Could not read the - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 108
service. The data contains the action code. 4402 Warning The External Status MIB Agent could not create an SNMP session. The data contains the error code. HP 5 Error [Server Agents] IPMI failure: could not obtain the system object. The error code is %d. 5 Error [Server Agents] IPMI - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 109
reading inventory data for FRU board area serial number. 5 Error [Server Agents] HPIMUTIL: Failed to set security attributes, Error = %d. 5 Error [Server Agents] HPIMUTIL: Error seeking to end of the log file %s, Error = %d. 5 Error [Server Agents] HPIMUTIL: Error writing to Log file, Error - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 110
- "exception error message" %3 - "See log file for details." 111 Error %1 The %2 service was finished unexpectedly. %3 %1 - "[component name]" %2 "service name" %3 - "See log file for details. 112 Warning %1 An error occurred: %2. %3 %1 - "[component name]" %2 - "Could not get Cabinet and Cell - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 111
- "[component name]" %2 - "IPMI error occurred trying to get the System Product Name" 121 Error %1 An IPMI communication error occurred: %2. %1 - "[component is now available through SNMP interface. %1 - "[component name]" 123 Warning %1 The MIB was closed and no System Event Log information is - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 112
user interface. 1001 Error A IPMI device was not recognized or detected, the IPMI device driver was not loaded. 1002 Warning The IPMI driver read a registry parameter that was invalid, the driver used a default Error %1 Could not set the service status with the Service Control Manager. %2 %1 "[ - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 113
if this condition repeats contact HP for support guidance. 1 Warning HP PFM has detected an invalid HP PFM rules file. As the result, default monitoring threshold values are being used. Please contact HP support team to solve this problem. 2 Informational HP PFM service detected the DIMM module - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 114
is probably not running. Starting WMI service or NIC agent might solve this problem. 299 Warning Component: NIC Agent Error: An attempt to query WMI for Virus Throttle event failed. The event data gives the error number. 301 Warning Component: NIC Agent Error: Win32 system error happened - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 115
the error code. 257 Warning The Server Agents service could not allocate memory. The data contains the error code. 258 Warning The Server Agents service could not register with the Service Control Manager. The data contains the error code. 259 Warning The Server Agents service could not set - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 116
The Server Agents service version %1 has started. 1035 Error This system has unsupported manageability firmware bundle installed. This is due to one or more installed firmware revisions not being part of a supported bundle. This may be caused by a hardware component being installed or upgraded - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 117
this error. 1800 Warning Component: Server SNMP Agent%n Error: Unable to read security configuration information. SNMP sets Warning The Storage Agents service could not allocate memory. The data contains the error code. 258 Warning The Storage Agents service could not register with the Service - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 118
error can be caused by Warning a corrupt registry or a low memory condition. Rebooting the server may correct this 517 error. Error: Unsupported storage system. Cause: The Proliant storage system %1 is not Warning supported by this version of the Storage Agents. Upgrade the agents to the latest - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 119
to log an alert remotely. The data contains the error code. 771 Warning The Remote Alerter Agent was unable to log an event in the . The physical drive in slot %4, port %5, bay %6 with serial number "%7", has a new status of %2.%n(Drive status values: 1=other, 2=ok, 3=failed, 4=predictiveFailure - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 120
panel has been replaced on the %6 %7 storage system connected to SCSI bus %5 of the controller in slot %4.%n [SNMP Informational TRAP: 8012 in CPQSTSYS.MIB] 1104 Warning Storage System Fault Tolerant Power Supply Degraded.%nThe fault tolerant power supply number %5 on array "%4" has a new status - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 121
1153 Warning Storage System Power Supply Status Change. Storage system "%4" power supply at location %5 has a new status of %6.%n(Power supply status a new status of %2.%n(CD Library status values: 1=other, 2=ok, 3=failed, 4=offline)%n [SNMP TRAP: 5015 in CPQSCSI.MIB] 1164 Warning Drive - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 122
values: 1=other, 2=ok, 3=smartError, 4=failed)%n [SNMP TRAP: 14004 in CPQIDE.MIB] 1187 Warning ATA RAID Logical Drive Status Change. ATA RAID logical drive number %6 on the "%5" in slot %4 has a new status of %2.%n(ATA logical drive disk status values: 1=other, 2=ok, 3=degraded, 4=rebuilding - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 123
Warning Storage System Power Supply Status Change. An enclosure attached to port %5 of storage system "%4" has a new power supply status of %7. The enclosure model is "%6". %n(Power supply ] 1196 Warning Storage System Recovery Server Option Status Change. Storage system "%4" has a new RSO status - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 124
TRAP: 8027 in CPQSTSYS.MIB] 1214 Warning Storage System Fault Tolerant Power Supply Status Change.%nThe fault tolerant power supply in the %6 %7 storage system connected to SCSI bus %5 of the controller in %4 has a new status of %2.%n(Power supply status values: 1=other,2=ok,3=degraded, 4=failed - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 125
controller in %4 has a new status of %2.%n(Power supply status values: 1=other,2=ok,3=degraded, 4=failed,5=notInstalled)%n [SNMP TRAP: 8031 in CPQSTSYS.MIB] 1221 Warning SAS/SATA Physical Drive Status Change. The physical drive in %4, %5 with serial number "%6", has a new status of %7. %n(Drive - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 126
Remote Access configuration. If this error persists, reinstalling the Storage Agents or the Remote Access Service may correct this error. For more information, refer to the Insight Informational Asynchronous Management documentation. 3584 Warning The IDE Agent could not allocate memory. The data - HP Integrity rx7620 | Windows Integrity Management Agents Reference - Page 127
action code from the service. The data contains Warning the action code. 4097 Warning Error: Could not read from the registry subkey. Cause: This error can be caused by a corrupt registry or a low memory condition. Rebooting the server may correct this error. 4098 Warning Error: Could not
HP Integrity Servers with Microsoft®
Windows Server™ 2003 and Windows
Server™ 2008
Management Agents Events Reference Guide
HP Part Number: 5992-4501
Published: September 2008