HP Kayak XW U3-W3 HP Kayak XW (Series U3-W3), Familiarization guide
HP Kayak XW U3-W3 Manual
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- HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 1
information specific only to the repair of the HP Kayak XA-s (minitower model), XU (Series 0301) and XW (Series U3 and W3) PC Workstations with the HP MaxiLife feature. For information on the installation of accessories, refer to the paper User's Guide and the online documents that are supplied with - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 2
with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard. This document contains proprietary information that is protected by copyright. All rights are - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 3
Messages 12 Running the MaxiLife Diagnostics Program 15 Checking the System Configuration 16 Checking the Display Screen 17 Upgrading Main Memory Modules 19 Mixing Memory Modules 19 Installing the OpenGL Graphics Drivers 20 On the HP Kayak XW Series U3 and W3 PC Workstation 20 Installing the - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 4
Audio Problems 23 Configuring SCSI Channels on HP Kayak XA-s 24 Identifying Video Cards on HP Kayak XA-s 25 Replacing a Failed Hard Disk on a FastRAID System 27 On HP Kayak XU, and XW Series U3 and W3 PC Workstations . . . 27 Enabling a SCSI Controller 28 On HP Kayak XU, XW Series U3 and W3 PC - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 5
HP Kayak XU PC Workstations. Component is available only on HP Kayak XW (Series U3 and W3) PC Workstations. Component XA-s (Minitower models) XU (Series 0301) XW (Series U3 and W3 be mixed with Non-Buffered modules. Three DIMM sockets supporting: 256 MB Registered ECC SDRAM to a maximum of 768 - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 6
HP Kayak PC Workstation Overview Component XA-s (Minitower models) XU (Series 0301) XW (Series U3 and W3) SCSI Connectors Video Controllers Accessory Board Slots Communications For SCSI models only. None Ultra-Wide 16-bit internal SCSI connector for both external and internal - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 7
HP Kayak PC Workstation Package HP Kayak PC Workstation Package The following diagrams are valid for XA-s, XU, and XW Series U3 and W3 PC Workstations. Front view HP MaxiLife LCD buttons 2 internal mass storage shelves: 3.5-inch wide. Upper shelf: 1-inch high Lower shelf: 1.6-inch high Power - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 8
the Cover Removing the Cover Removing and Replacing the Cover The following procedures are valid for HP Kayak XA-s, XU, and XW Series U3 and W3 PC Workstations. . Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 9
layout on the system board is the same for HP Kayak XA-s, XU, and XW Series U3 and W3 PC Workstations. However, depending on the system specifications, the loading of certain options can be different. The HP Kayak XU, and XW Series U3 and W3 PC Workstations have one loading scheme and part number - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 10
System Board Layouts HP Kayak XA-s Minitower System Board Layout VRM 2 Processor Fan VRM 1 System Board Switchesa Power Supply Rear Panel Connectors on the chassis of the system box for the different system board switch settings. b. Used only on Kayak XA-s Minitower PC models. c. Used only on - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 11
and message on its LCD that specifies which component has the problem. Due to HP MaxiLife's system independent design, even if there is a serious following diagram shows where the LCD is located on the HP Kayak XA-s, XU, and XW Series U3 and W3 PC Workstations. Use this button to scroll through the - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 12
HP MaxiLife Utility Diags Exit Next Go • Boot Steps. Shows the Power-On Self (for example, a fan error when a cable is not connected). This type of error disappears dynamically when the problem has been fixed (for example, the fan cable has been reconnected). If an error is detected, a screen - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 13
HP MaxiLife Utility Test Error Code Action to Take 1 When pressing one will continue its execution normally. In order to detect whether the CPU is able to run a given code, HP MaxiLife waits for a synchronization event from the BIOS. Any failure that prevents the execution of the firmware will - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 14
, you can check the list of errors that are available on the HP World-Wide Web support page. During normal usage of the PC, HP MaxiLife is always checking vital parameters of the system. If an error . To check if this is the case, remove all add-on boards from the basic system configuration. 14 - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 15
Program Running the MaxiLife Diagnostics Program Can I run the HP MaxiLife Utility Diagnostics program when the computer is powered off? Yes, you can. However, the power cable must be connected to a wall socket. The Diagnostics program indicating which component has a problem. For example: DIMM - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 16
be checked through the System Info menu. The System Info menu also provides information about the following components: • Product name (HP Kayak XA-s, or XU, or XW). • Processors (number and speed). • DIMMs (number and size of memory). • Serial Number. All information provided by the BIOS has been - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 17
but nothing appears on the screen. How can I find out what the problem is? Check the LCD status panel screen for an error message (a table to the POST error codes table contained in the Service Handbook for further explanation. Error! POST XXXX HP KAYAK XU An example of a POST error code screen - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 18
successful boot step POST code is displayed on the LCD status panel. For support purposes, POST steps are only shown as POST codes. To access Boot Steps the button. For further details on the HP MaxiLife diagnostics utility, refer to the User's Guide. This provides examples of error screens arising - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 19
DIMMs are compatible with one another, and if it detects an error, it is reported to the HP MaxiLife. The error message (shown on the left) will then be displayed on the LCD status panel Yes (256 MB) 1. All DIMMs will function as Non-ECC. HP XU and XW PC Workstations support only ECC DIMMs. 19 - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 20
NOTE Installing the OpenGL Graphics Drivers On the HP Kayak XW Series U3 and W3 PC Workstation OpenGL graphics drivers are available for users: further options are available on the System Settings tab Select the application to be used Select Factory Settings to reset all driver options to - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 21
Correction, and About. Check for driver version in the About tab Check for texture module (optional upgrade, part number D5511A) NOTE Select the application to be used in the Options tab Advanced users: select Advanced to reveal further options Contextual help available for each of the advanced - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 22
Using Video Diagnostics Utilities On the HP Kayak XW Series W3 PC Workstation Visualize FX4 Diagnostic Utility A diagnostics utility for the Visualize FX4 video controller is preinstalled on the hard disk. To run this utility, Start/Programs/HP Diagnostics/HP Visualize FX4 Diagnostic The diagnostic - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 23
to the Kayak service handbook for HP Kayak Workstation PCs is controlled by the Mute and Volume keys through the HP Enhanced Keyboard. First, check if the Mute key has not been muted by mistake, If it has, press it to restore the audio functions. If this does not solve the problem, refer to the guide - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 24
the BIOS setup (through the Advanced Menu), UltraWide SCSI (Symbios), there is still no SCSI HDD selected in the boot menu. Why is this? The HP Kayak XA-s PC Workstations (minitower models), do not have a SCSI controller. Only the IDE hard disk drives should be in the boot menu. In the BIOS - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 25
, the logon screen is corrupted by a grid pattern. What is causing this problem? A Matrox Millennium II AGP driver for HP Kayak XU PC Workstations has been installed instead of a Matrox Productiva G100 driver for HP Kayak XA-s. The Matrox Productiva G100 AGP has 100 MHz of SDRAM video, while - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 26
following table shows the correct video driver versions to be used with the different video adapters installed on a Windows 95 operating system. The HP Kayak XU has a preloaded video driver that isn't compatible with the more recent Matrox Productiva G100 video adapter. This means that the Matrox - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 27
Replacing a Failed Hard Disk on a FastRAID System On HP Kayak XU, and XW Series U3 and W3 PC Workstations I have a FastRAID system that includes two hard , however, the ArrayConfig program and HP FastRAID drivers must be copied onto floppy disks. Revisions of software between first generation of - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 28
SCSI Controller Enabling a SCSI Controller On HP Kayak XU, XW Series U3 and W3 PC Workstations I have an HP Kayak PC Workstation and I would like to Save your changes and exit the Setup program. Refer to the User's Guide for more detailed information about the above mentioned utilities. 28 - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 29
the Kayak XW Series U3 and W3 PC Workstation Identifying the Kayak XW Series U3 and W3 PC Workstation How can I distinguish an HP Kayak XW PC Workstation Series U3 or W3 from any previous XW platforms? There are two simple and quick ways to identify the model. First, check the Support label - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 30
of the new features on the latest HP Kayak XU models. Component HP Kayak XU (Introduced June/July '98) Support Up to 1 GB of SDRAM memory (using 4 x 256 MB of registered memory modules). Processor Fan connector rotated at 90° The fan cable no longer touches the cover when the cover is removed - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 31
two (2) 9.1 GB Low Profile (LP) SCSI hard disk drives in the internal shelves. The HP Kayak XU PC Workstation contains seven mass storage shelves: • Two internal mass storage shelves (3.5-inch wide): Three 5.25-inch wide 1.6-inch frontaccess shelves, but only support 1-inch high hard disk drives 31 - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 32
World Wide Web site (see below for the World-Wide Web URL). To download a BIOS upgrade, connect to the HP Web site and follow the on-screen instructions to download the flash utility programs (FLASH.BAT, AUTOEXEC.BAT and PHLASH.EXE), the BIOS file (HK1xxxyy.FUL), and a file called platform.bin, onto - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 33
find all of the HP FastRAID software (ArrayConfig, drivers and CI/O Manager) and Operating System Installation notes (such as Windows NT 4.0)? a HP Kayak XU/XW PC Workstation Drivers CD-ROM. b HP's WWW site. c Netscape Communicator CD-ROM. 5 To run the MaxiLife diagnostics program, does the computer - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 34
remove the failed controller from the system to identify the part number. c There are several versions of the AccelEclipse video controller used on HP Kayak XW systems, so I need to be careful in identifying the correct one. d It must be an HP Kayak XW Series U3. This is the only HP Kayak XW model - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 35
The OpenGL video driver will detect the applications being used and configure itself automatically to give optimal performance. d Online help is available for the options in the video driver applet. 11 A client using an HP Kayak XW Series W3 PC Workstation is calling about unusual graphics behavior - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 36
and Operating System Installation notes (such as Windows NT 4.0)? a & b The HP Kayak XU/XW PC Workstation Drivers CD-ROM contains this software. The most recent updates may be obtained from the HP WWW site. 5 To run the MaxiLife diagnostics program, does the computer need to be powered on? b No, it - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 37
a PCI board, whereas the Series U3 uses an AGP. Make sure you check the series number on the Support label. Note: Answer "b" would work, but requires removing the video controller from the PC. 10 Which of the following statements about OpenGL video drivers on the HP Kayak XW is (are) correct? a The - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 38
HP Kayak XW Series W3 . The part number is also available in the Service Handbook. FastRAID1 = 5064-18741 (ARO1130A) FastRAID2 HP Kayak XU and XW PC Workstations with a processor up to 333MHz. While, a FastRAID2 board can only be used in HP Kayak XU and XW PC Workstations from 350 MHz. The software - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 39
Electrostatic Discharge Warning Electrostatic Discharge (ESD) can damage processors, memory, hard disk drives, accessory boards and other components. The ESD package is conductive and is easy to recognize from its label. Before installing or replacing a component: 1 Do not take the new component - HP Kayak XW U3-W3 | HP Kayak XW (Series U3-W3), Familiarization guide - Page 40
Manual Part Number: D5699-90901
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Familiarization Guide
HP Kayak XA-s, XU and XW
This guide is for experienced technicians who have already
completed the HP Kayak PC family training course. It assumes that
the reader is already familiar with the different HP Kayak models.
This document is a self-paced familiarization guide designed to train
you to repair the PC. It contains information specific only to the repair
of the HP Kayak XA-s (minitower model), XU (Series 0301) and XW
(Series U3 and W3) PC Workstations with the HP MaxiLife feature.
For information on the installation of accessories, refer to the paper
User’s Guide
and the online documents that are supplied with the PC.
PC Workstations