HP LaserJet P2030 HP LaserJet P2030 Series - User Guide
HP LaserJet P2030 Manual
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- HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 1
HP LaserJet P2030 Series Printer User Guide - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 2
- HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 3
HP LaserJet P2030 Series Printer User Guide - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 4
number: CE461-90902 Edition 1, 10/2008 Trademark Credits Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 5
...2 HP LaserJet P2030 Series models 2 Product features ...3 Product walkaround ...4 Front view ...4 Rear view ...5 Interface ports ...6 Model and serial-number label location 7 2 Control panel 3 Software for Windows Supported operating systems for Windows 12 Supported printer drivers for Windows - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 6
of paper in Macintosh 21 Print on both sides of the page (duplex printing 22 Use the Services menu 22 5 Connectivity USB and parallel connections ...24 Network configuration ...25 Supported network protocols 25 Install the product on a network 26 Configure the network product 26 View or change - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 7
48 Stop the current print job from the software program 48 Use features in the Windows printer driver 49 Open the printer driver ...49 Use Quick Sets ...49 Set paper and quality options 50 Set document effects ...50 Set document finishing options 51 Obtain support and product-status information - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 8
98 Page skew ...98 Curl or wave ...98 Wrinkles or creases 99 Toner scatter outline 99 Solve performance problems ...100 Solve connectivity problems ...101 Solve direct-connect problems 101 Solve network problems 101 Solve common Windows problems 103 Solve common Macintosh problems 104 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 9
Ozone production ...123 Power consumption ...123 Toner consumption ...123 Paper use ...123 Plastics ...123 HP LaserJet print supplies 123 Return and recycling instructions 124 United States and Puerto Rico 124 Multiple returns (more than one cartridge 124 Single returns 124 Shipping 124 Non - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 10
Material restrictions ...124 Disposal of waste equipment by users in private households in the European Union ...125 Material Safety Data Sheet (MSDS 125 For more information ...125 Declaration of conformity ...126 Declaration of conformity 126 Safety statements ...127 Laser safety ...127 Canadian - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 11
1 Product basics ● Product comparison ● Product features ● Product walkaround ENWW 1 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 12
Product comparison HP LaserJet P2030 Series models HP LaserJet P2035 printer CE461A HP LaserJet P2035n printer CE462A ● Prints up to 30 pages per minute (ppm) on Letter-size paper and Has the same features as the HP LaserJet P2035 model, with the 30 ppm on A4-size paper following differences: ● - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 13
HP LaserJet P2035 printer only) ● RJ.45 network connection (HP LaserJet P2035n printer only) ● The supplies status page contains information about toner level, page count, and approximate pages remaining. ● The product checks for an authentic HP print cartridge at installation. ● Integration with HP - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 14
Product walkaround Front view 1 2 3 4 7 6 5 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/off switch 6 Tray 2 7 Print-cartridge door 4 Chapter 1 Product basics ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 15
Rear view 12 5 4 3 1 Jam-release door (pull the green handle to open) 2 Straight-through paper path (pull to open) 3 Interface ports 4 Power connection 5 Slot for a cable-type security lock ENWW Product walkaround 5 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 16
Interface ports Figure 1-1 HP LaserJet P2035 printer 1 2 1 Hi-speed USB 2.0 port 2 Parallel port Figure 1-2 HP LaserJet P2035n printer 1 2 1 Hi-speed USB 2.0 port 2 RJ.45 network port 6 Chapter 1 Product basics ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 17
Model and serial-number label location The label that contains the model and serial numbers is on the rear of the product. ENWW Product walkaround 7 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 18
8 Chapter 1 Product basics ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 19
a jam in the printer 2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates the printer is out of paper 4 Attention light: Indicates the print cartridge door is open or - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 20
10 Chapter 2 Control panel ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 21
3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Supported network utilities for Windows ● Software for - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 22
Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 ● Windows Vista (32-bit and 64-bit) Supported printer drivers for Windows The product features a host-based printer driver. The printer driver includes online Help that has instructions for common printing tasks - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 23
box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ENWW Priority for - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 24
Change printer-driver settings for Windows Change the settings for all print jobs Change the default settings for all until the software program is closed print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 2. Select the driver, and then - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 25
use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 26
16 Chapter 3 Software for Windows ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 27
4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 17 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 28
later, PPC and Intel® Core™ Processor Macs are supported. Change printer-driver settings for Macintosh Change the settings for all print jobs Change the default settings for all until the software program is closed print jobs Change the product configuration settings 1. On the File menu, click - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 29
use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 30
for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Standard. Resize documents or print on a custom paper size You can - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 31
of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. Next to Layout Direction, select the order and placement of the pages on the sheet. 6. Next to Borders, select the type of border to print around each page on the sheet. ENWW Use features in the Macintosh printer driver 21 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 32
, click Print. 3. On the Finishing menu, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears To go to various support Web sites for this device, do the following: a. Select Services on the Web. b. Select Internet Services, and select an option - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 33
5 Connectivity ● USB and parallel connections ● Network configuration ENWW 23 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 34
and parallel connections 1. Insert the software installation CD into the computer CD-ROM drive. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions. NOTE: During the installation, there is a prompt to - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 35
Web browser. Used by network programs for product management. SNMP V1, V2, and standard MIB-II (Management Information Base) objects are supported. Table 5-4 IP addressing Service name DHCP (dynamic host configuration protocol) Description For Automatic IP address assignment. DHCP server provides - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 36
software installer does not start, navigate to the setup.exe file on the CD and double-click the file. 4. Follow the installer instructions. NOTE: When the installer prompts for a network address, provide the IP address listed on the configuration page that you printed before starting the installer - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 37
box. 4. At the bottom of the window, click the Apply button to save the password. IP address The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP. To change the IP address manually, use the Networking tab in the embedded Web server. Link - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 38
28 Chapter 5 Connectivity ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 39
6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options ENWW 29 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 40
in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 41
paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray mm (4.1 x 5.8 inches) B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 inches) Double - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 42
are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes. 32 Chapter 6 Paper and - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 43
support/ ljp2030series. Paper type (printer driver) Plain Paper Light 60-74 g/m2 Midweight (96-110 g/m2) Heavy (111-130 g/m2) Extra Heavy (131-175 g/m2) Transparency Labels Letterhead Preprinted Prepunched Color Rough Bond Recycled Envelope HP Multipurpose Paper HP Office Paper HP LaserJet Paper HP - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 44
inch) Equivalent to 50 sheets of 75 g/ m2 (20 lb) bond Less than 60 g/m2 (16 lb) bond to Up to 10 envelopes 90 g/m2 (24 lb) bond Maximum 0.23 mm (0.009 inch) Maximum stack height: 5 mm thick (0.3 inch) Minimum 0. Up to 125 sheets of 75 g/m2 (20 lb) bond 34 Chapter 6 Paper and print media ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 45
supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 46
that requires a specific orientation, load it according to the information in the following table. Tray Tray 1 Single-sided printing Face-up Top edge leading into the product Envelope printing Front of envelope face-up Short edge with postage leading into the product Tray 2 Face-down Top edge - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 47
Tray 1 Tray 1 is accessed from the front of the printer. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using. ENWW Load trays 37 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 48
correctly into the printer and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the reduces jams by preventing multiple sheets of media from feeding through the printer at one time. Load A6-size paper When loading A6-size paper - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 49
into Tray 2. To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the Go button to print. Configure trays Use either the printer driver or the embedded Web - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 50
(standard) output bin and the straight-through paper path (rear output). Print to the top (standard) output bin The top output bin collects paper and in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 51
output) The product always uses the straight-through paper path if it is open. Paper exits face-up, with the last page on top (reverse order). Printing from Tray 1 to the rear output provides the straightest path. Opening the straight-through paper path might improve performance with the following - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 52
42 Chapter 6 Paper and print media ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 53
7 Use product features ● EconoMode ● Quiet mode ENWW 43 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 54
need to install a new print cartridge, even if there is toner supply remaining in the cartridge. Enable or disable EconoMode in any of these ways: ● In the embedded Web server (network model only), open the Settings tab and select the PCL Settings option. ● In the Windows printer driver, open the - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 55
then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page 14. 2. In the Quiet Mode area, select Enable. 1. Open the HP Printer Utility. See Open the HP Printer Utility on page 19. 2. Select Set Quiet Mode, and then - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 56
46 Chapter 7 Use product features ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 57
8 Print tasks ● Cancel a print job ● Use features in the Windows printer driver ENWW 47 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 58
example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print job is waiting in a print queue or print spooler, delete the print job there. 1. Windows XP and Windows Server 2003 (using the default Start menu - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 59
Use features in the Windows printer driver Open the printer driver How do I Open the printer driver Get help for any printing option Steps to perform On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Click the ? symbol in the - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 60
a watermark a) Select a watermark from the Watermarks drop-down list. b) To print the watermark on the first page only, click First page only. Otherwise, the watermark is printed on each page. Add or edit watermarks NOTE: The printer driver must be stored on your computer for this to work. a) In - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 61
. 3. Print side one of the document using Tray 1. 4. After side one has printed, remove the remaining paper from Tray 1 and set it aside until after you finish the manual two-sided print job. 5. Gather the printed pages and straighten the stack. ENWW Use features in the Windows printer driver 51 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 62
the printer driver and click the Services tab. How do I Steps to perform Obtain support information for the product and order supplies In the Internet Services drop-down list, select a support online option, and click Go! Print information pages In the Print Information Pages area, select - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 63
colored text as black rather than as shades of gray In the Printer Features area, select the Print All Text as Black option. Use HP Resolution Enhancement technology (REt) for all print In the Printer Features area, select the REt option. jobs ENWW Use features in the Windows printer driver 53 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 64
54 Chapter 8 Print tasks ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 65
9 Manage and maintain the product ● Print the information pages ● Manage a network product ● Lock the product ● Manage supplies ● Replace supplies and parts ● Clean the product ENWW 55 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 66
other jobs are printing. ● Select it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. Configuration page The Configuration page lists current settings and properties of the printer. It also contains a status log report. To print a configuration page, do one - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 67
of paper loaded in each tray ● View and change the product default configuration settings ● View and change network configuration You do not need to install any software on the computer. Use one of these supported Web browsers: ● Internet Explorer 6.0 (and later) ● Netscape Navigator 7.0 (and later - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 68
link to connect to the support site for the product. You can search for help regarding general topics. Secure the embedded Web server You can configure the embedded Web server so that access to some tabs requires a password. See Set or change the network password on page 27. 58 Chapter 9 Manage and - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 69
Lock the product The product has a slot that you can use to attach a cable-type security lock. ENWW Lock the product 59 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 70
by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge on page 63. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 71
Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 72
is not covered by the HP warranty or service agreements. Redistribute toner When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Push the button to open the print-cartridge door, and then remove the - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 73
the print-cartridge door. If the print is still light, install a new print cartridge. Change the print cartridge When a print cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 74
, and then close the print-cartridge door. 6. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. For additional help, go to www.hp.com/support/ljp2030series. 64 Chapter 9 Manage and - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 75
can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path. Clean the print-cartridge area You do not - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 76
3. Replace the print cartridge, and close the print-cartridge door. 4. Reconnect the power cord, and turn the product on. 66 Chapter 9 Manage and maintain the product ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 77
3. Print a cleaning page. Windows Macintosh 1. Open the printer-driver Properties screen, and then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page 14. 2. In the Cleaning Page area, click Start. 1. Open the HP - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 78
roller If the product is having trouble picking up paper from Tray 1, follow these instructions. 1. Turn the product off, disconnect the power cord, and wait for the product to cool. 2. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 79
released from its seat. 5. Remove the pickup roller from the product. 6. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. 7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. ENWW Clean the product - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 80
product with the grooves in the pickup roller, and then press the pickup roller into the pickup roller seat until the retaining tabs click. 10. Close the pickup roller cover. 11. Reinstall the print cartridge, and close the print-cartridge door. 70 Chapter 9 Manage and maintain the product ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 81
12. Reconnect the power cord, and turn the product on. ENWW Clean the product 71 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 82
Clean the Tray 2 pickup roller If the product is having trouble picking up paper from Tray 2, follow these instructions. 1. Turn the product off, disconnect the power cord and wait for the product to cool. 2. Remove Tray 2. 3. Inside the empty tray slot, locate the pickup - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 83
as you rotate it toward the back of the product. NOTE: Do not touch the surface of the roller with bare fingers. 5. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 6. Allow the pickup roller to dry completely. 7. Replace Tray 2. ENWW Clean the product 73 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 84
8. Reconnect the power cord, and turn the product on. 74 Chapter 9 Manage and maintain the product ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 85
10 Solve problems ● Solve general problems ● Restore factory settings ● Status-light patterns ● Status-alert messages ● Jams ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 86
with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. 7. Select one of the following options: Windows: Click Start, click Settings, and - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 87
and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The printer I/O configuration ● The network operating system and configuration (if applicable) Restore factory settings To restore the product to the factory-default settings - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 88
sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state. Job Cancel After the cancellation process has been completed, the printer returns to the Ready state. 78 Chapter 10 Solve problems ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 89
Table 10-2 Control-panel light messages (continued) Light status State of the printer Action Ready The printer is ready with no job activity. To print a Configuration page, press and hold the Go button for 5 seconds while the device Ready light is on and no other jobs are printing. Processing - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 90
. If the recovery is successful, the printer goes to the Processing Data state and completes the job. If the recovery is unsuccessful, the printer returns to the Continuable Error state. Attention The print-cartridge door is open. Close the print-cartridge door. 80 Chapter 10 Solve problems ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 91
Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, contact HP. See Customer support on page 117. Toner Low The Go, Ready, and Attention lights act independently of the Toner Low state. Order a new print cartridge and have it ready - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 92
Table 10-2 Control-panel light messages (continued) Light status State of the printer Toner Missing The print cartridge has been removed from the printer. Action Reinsert the print cartridge in the printer. Jam Clear the jam. See Clear jams on page 87. 82 Chapter 10 Solve problems ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 93
Table 10-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media. Paper Mount The loaded paper or other media is not supported. Load acceptable paper or other media. See Paper and print media on page 29. Press the Go button to - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 94
switch to turn on the product. If the message persists, contact HP support. See Customer support on page 117. Install black cartridge The cartridge is either not installed or not correctly installed in the product. Install the print cartridge. Jam in The product has detected a jam - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 95
Not Connected Order black cartridge Page too complex Printer mispick Printing Description Recommended action The product is set for manual feed mode. Load the correct paper into the tray, and then press the Go button to clear the message. A new, non-HP supply has been installed. This message - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 96
HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Paper and print media on page 29. A component is installed - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 97
the product off and disconnect the power cord. Internal areas Print-cartridge area and paper path 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 98
paper is visible, grasp it with both hands and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. 4. If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product. 88 Chapter 10 Solve problems ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 99
slowly pull it out of the product. 6. Close the jam-release door. Input trays Tray 1 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. ENWW Jams 89 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 100
2. Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. Tray 2 1. Open the tray. 90 Chapter 10 Solve problems ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 101
and slowly pull it out of the product. 3. Close the tray. 4. If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product. ENWW Jams 91 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 102
5. Replace the print-cartridge, and close the print-cartridge door. Output bins CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output -release door. 2. With both hands, grasp the jammed paper and slowly pull it out of the product. 92 Chapter 10 Solve problems ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 103
3. Close the jam-release door. ENWW Jams 93 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 104
that you selected, so the toner is not fusing to the paper. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. Print-quality problems associated with the environment If the - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 105
problems by adjusting the print density to make the overall printing lighter or darker. Windows Macintosh 1. Open the printer-driver Properties screen, and then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 106
defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● Redistribute the toner to extend the life. ● The media might not meet Hewlett-Packard's media specifications (for - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 107
setting. ● Install a new HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In your printer driver, make sure - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 108
occurs at the same spot on the page, install a new HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the appropriate media type - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 109
scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers. ENWW Solve print-quality problems 99 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 110
from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print Print on - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 111
, and the computer are all configured for the same network. 5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 112
on page 57. 9. Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the Network configuration page. ● Confirm the network settings for the product using the product control panel (for products with control panels). 102 Chapter 10 Solve problems - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 113
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. You can usually do this from a software program. Delete all temp files - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 114
the information pages on page 56. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 115
host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause This problem occurs with some programs. Solution ● Try downloading the fonts that are - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 116
cable, the product does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports USB. ● Verify that you are using a Macintosh operating - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 117
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 107 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 118
. To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. To order accessories, go to www.hp.com/support/ljp2030series. Order through service or support providers To order a part or accessory, contact an HP-authorized service or support provider. 108 Appendix A Supplies and accessories - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 119
the accessories might change during the life of the product. Print cartridges Item HP LaserJet print cartridge Description Standard-capacity cartridge Part number CE505A Cables and interfaces Item HP Jetdirect external print server accessories USB cable Parallel cables Description Part number - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 120
110 Appendix A Supplies and accessories ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 121
B Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● HP maintenance agreements ENWW 111 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 122
when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 123
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 124
using the HP Software. You may not modify the HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 125
information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 126
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 116 Appendix B Service and support ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 127
or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/ljp2030series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 128
that remains in the product during shipping can leak and cover the product engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light. 2. Remove and - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 129
C Specifications ● Physical specifications ● Power consumption and acoustic emissions ● Operating environment ENWW 119 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 130
HP LaserJet P2030 Series printer 256 mm (10.1 in) 455 mm (17.9 in) Width 360 mm (14.2 in) Power consumption and acoustic emissions See www.hp.com/go/ljp2030/regulatory for current information. Operating environment Table C-3 Necessary conditions Environmental condition Printing Temperature - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 131
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 121 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 132
energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 133
end of the product's life. HP LaserJet print supplies It's easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 134
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 135
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 136
Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P2030 Series Regulatory Model Number2): Product Options: BOISB-0801-00 ALL Print Cartridges configuration Hewlett-Packard Sales and Service Office or - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 137
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 138
används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet P2035, P2035n - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 139
Substances Table (China) ENWW Safety statements 129 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 140
130 Appendix D Regulatory information ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 141
Demo page 56 device discovery over network 25 device status Macintosh Services tab 22 dimensions, product 120 DIMMs accessing 4 disposal, end-of-life 124 double-sided printing Macintosh 22 See also duplex printing draft printing 44 drivers included 3 Macintosh settings 20 Macintosh, problem- solving - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 142
Printer Utility 19 problems, problem- solving 104 resize documents 20 software 19 support 117 supported operating systems 18 USB card, problem- solving 105 Macintosh driver settings custom-size paper 20 Services tab 22 watermarks 21 maintenance agreements 118 managing network 26 manual-feed printing - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 143
N n-up printing Windows 51 network IP address configuration 27 link speed settings 27 password, changing 27 password, setting 27 port, setting up 26 product discovery 25 protocols supported 25 settings, changing 26 settings, viewing 26 network port supported 3 Networking tab (embedded Web server) 58 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 144
printer information pages Configuration page 56 Demo page 56 Supplies Status page 56 printing booklets 52 Configuration page 56 connect to a network 26 Demo page 56 manual feed 39 Supplies Status page 56 troubleshooting 100 priority, settings 13 problem-solving environment 94 EPS files 105 Linux 106 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 145
solving two-sided printing Windows 51 U uninstalling Windows software 14 UNIX software 15 USB cable, part number 109 USB connection 24 USB port problem-solving Macintosh 105 supported 3 troubleshooting 100 W warranty customer self repair 116 extended 118 license 114 print cartridges 113 product 112 - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 146
136 Index ENWW - HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 147
- HP LaserJet P2030 | HP LaserJet P2030 Series - User Guide - Page 148
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HP LaserJet P2030 Series Printer
User Guide