HP LaserJet Pro MFP M28-M31 Warranty and Legal Guide
HP LaserJet Pro MFP M28-M31 Manual
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- HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 1
HP LaserJet Pro MFP M28 -M31 Warranty and Legal Guide - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 3
Service and support ...1 HP HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement 13 HP policy on non-HP supplies ...14 HP anticounterfeit Web site ...15 Data stored on the toner cartridge ...16 End User License Agreement ...17 Customer self-repair warranty service - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 4
Toner consumption ...25 Paper use ...26 Plastics ...26 HP LaserJet print supplies ...26 Paper ...26 Material restrictions ...26 Battery information ...27 Disposal of waste equipment by users EMC statement (Korea) ...41 Power cord instructions ...41 Power cord statement (Japan) ...41 Laser safety ...41 - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 5
41 Nordic Statements (Denmark, Finland, Norway, Sweden 42 GS statement (Germany) ...43 Eurasian Conformity (Belarus, Kazakhstan, Russia 43 Wireless statements ...45 FCC compliance statement-United States 45 Australia statement ...45 Brazil ANATEL statement ...45 Canadian statements ...45 Products - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 6
vi ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 7
1 Service and support ● HP limited warranty statement ● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Data stored on the toner cartridge ● End User License Agreement ● Customer self-repair warranty - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 8
HP PRODUCT HP LaserJet Pro MFP M28a, M29a, M28w, M29w, M30a, M30w, M31w DURATION OF LIMITED WARRANTY* One-year limited warranty NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 9
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW HP limited warranty statement 3 - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 10
des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des 4 Chapter 1 Service and support ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 11
choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 12
.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. 6 Chapter 1 Service and support ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 13
). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 14
HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4 8 Chapter 1 Service and support - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 15
áte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropsk prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 16
au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani. Belgium (www.hp.com/go/eulegal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/consumers/ 10 Chapter 1 Service and support ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 17
līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. šāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzī - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 18
, mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjä HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 12 Chapter 1 Service and support - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 19
: LaserJet toner cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 20
warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 21
anticounterfeit when you install an HP toner cartridge and the control-panel message indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 22
studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might have access to this data, as well. Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip. 16 Chapter 1 Service and support ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 23
documentation. An amendment or addendum to this EULA may accompany the HP Product. RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 24
download and install upgrades or updates to such Software Products on to your HP Product to provide new versions or updates required to maintain the functionality, performance, or security of the HP Software and your HP Product and facilitate the provision of support or other services end user - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 25
USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES without limitation, nuclear, chemical, or biological weapons proliferation. ENWW End User License Agreement 19 - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 26
, proposals and representations with respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © Copyright 2015 - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 27
is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 28
your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 29
● Protecting the environment ● Ozone production ● Power consumption ● Toner consumption ● Paper use ● Plastics ● HP LaserJet print supplies ● Paper ● Material restrictions ● Battery information ● Disposal of waste equipment by users (EU and India) ● Electronic hardware recycling ● Brazil hardware - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 30
● For more information 24 Chapter 2 Environmental product stewardship program ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 31
products: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Toner consumption EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the fulltime use of EconoMode. If EconoMode is used full-time - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 32
country/region for information on how to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge package. 1 Program availability varies. For more information, visit www.hp.com/recycle. Paper This product is capable of - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 33
- special handling may apply. See www.dtsc.ca.gov/ hazardouswaste/perchlorate. HP LaserJet Pro MFP M28 -M31 Weight Location User-removable ~ 3 g On motherboard No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 34
Disposal of waste equipment by users (EU and India) This symbol means do not dispose of your product more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 35
the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 'Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/ productdata/itecodesktop-pc.html. ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 36
SEPA Ecolabel User Information (China) 63.0 dB(A The regulation of the implementation on China energy label for printer, fax, and copier GB21521 TEC 1 1 2 2.1 GB21521 kWh GB21521 Restriction on - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 37
Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 38
Substances Table (Taiwan) 32 Chapter 2 Environmental product stewardship program ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 39
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 40
34 Chapter 2 Environmental product stewardship program ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 41
3 Regulatory information ● Declaration of conformity ● Declaration of conformity ● Regulatory statements ● Wireless statements ENWW 35 - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 42
responsibility that the product Product Name and Model: 2) HP LaserJet Pro MFP M28a, HP LaserJet Pro MFP M29a, HP LaserJet Pro MFP M30a Regulatory Model Number:1) SHNGC-1701-00 Product Options: ALL Toner Cartridges: CF244A/ CF247A/ CF248A conforms to the following Product Specifications - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 43
reports, this number should not be confused with the marketing name or the product numbers. 2. This product was tested in a typical HP environment. Shanghai, China February, 2018 Local contact for regulatory topics only: U.S.: HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304 650-857-1501 EU - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 44
the product Product Name and Model: 2) HP LaserJet Pro MFP M28w, HP LaserJet Pro MFP M29w, HP LaserJet Pro MFP M30w, HP LaserJet Pro MFP M31w Regulatory Model Number: 1) SHNGC-1701-01 SDGOB-1392 (Radio module) Product Options: ALL Toner Cartridges: CF244A/ CF247A/ CF248A Conforms to the - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 45
test reports, this number should not be confused with the marketing name or the product numbers. 2. This product was tested in a typical HP environment. 3. This product uses a radio module with Regulatory Model Number SDGOB-1392 (2.4GHz only) as needed to meet technical regulatory requirements for - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 46
HP LaserJet Pro MFP M28a, HP LaserJet Pro MFP 29a, HP LaserJet SHNGC-1701-00 Pro MFP M30a HP LaserJet Pro MFP M28w, HP LaserJet Pro MFP 29w, HP LaserJet SHNGC-1701-01 Pro MFP M30w, HP LaserJet Pro MFP the instructions, receiver. ● Connect equipment to approved by HP could void the user's authority to - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 47
(Japan) EMC statement (Korea) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 110-127 Vac-127 Vac or 220-240 Vac and 50/60 Hz. Connect the power cord between the product and - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 48
annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet Pro MFP M28a, M29a, M28w, M29w, M30a, M30w, M31w - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 49
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Das Gerät ist kein - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 50
44 Chapter 3 Regulatory information ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 51
approval by HP may invalidate its authorized use. Australia statement This device incorporates a radio-transmitting (wireless) device. interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85GHz bands. These - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 52
Exposure to Radio Frequency Radiation (Canada) WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 53
Taiwan statement Korean statement Vietnam Telecom wired/wireless marking for ICTQC Type approved products ENWW Wireless statements 47 - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 54
48 Chapter 3 Regulatory information ENWW - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 55
hardware 28 S safety statements 41 software software license agreement 17 supplies counterfeit 15 non-HP 14 recycling 26 support online 22 T technical support online 22 toner cartridges memory chips 16 non-HP 14 recycling 26 warranty 13 W warranty customer self repair 21 license 17 product - HP LaserJet Pro MFP M28-M31 | Warranty and Legal Guide - Page 56
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HP LaserJet Pro MFP M28 -M31
Warranty and Legal Guide