HP Latex 115 User Guide

HP Latex 115 Manual

HP Latex 115 manual content summary:

  • HP Latex 115 | User Guide - Page 1
    HP Latex 115 Printer User Guide
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    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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    the substrate and troubleshoot substrate issues ...36 Overview ...37 Porous substrates ...41 Load a roll onto the spindle ...42 Load a roll into the printer ...46 Assisted manual load ...49 The edge holders ...51 Load a cut sheet into the printer ...53 Unload a roll from the printer ...53 The take
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    color consistency when tiling ...83 5 Troubleshoot print-quality issues ...86 General printing advice ...87 Improve print quality ...87 Most-common print-quality problems ...93 6 The ink system ...103 Ink cartridges ...103 Printheads ...103 Maintenance cartridge ...104 Safe mode ...105 7 Hardware
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    Automatic firmware updates ...136 9 Accessories ...137 Order ink supplies ...137 Order accessories ...138 10 Troubleshoot other issues ...139 The printer cannot get an IP address ...140 Cannot access the Embedded Web Server ...140 The printer is not printing ...140 The software program slows down or
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    vi ENWW
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    1 Introduction ● Welcome to your printer ● Supplementary parts ● Documentation ● Safety precautions ● The printer's main components ● The front panel ● The Embedded Web Server ● Connectivity and software instructions ● Advanced network configuration ● Turn the printer on and off ● Restart the
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    Maintenance Kit HP 831 Latex Printheads (1 set included in box) HP 821 Latex Ink Cartridges HP 831 Latex Maintenance Cartridge (1 included in box) Documentation The following documents can be downloaded from http://www.hp.com/go/latex115/manuals/: ● Introductory information ● User guide ● Legal
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    ● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified service personnel. ● Turn off the printer and call your service representative in any of the
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    preparation guide. Do not use a power strip (relocatable power tap) to connect both power cords. ● Use only the power cords supplied by HP with the printer. Do temperatures below 250°C (482°F). If this information is not available, printing must be supervised at all times. See note below. NOTE: Test
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    print quality (by obstructing the air flow). ● Do not touch gears or moving rolls during printing. ● Do not operate the printer site preparation guide, available from http://www.hp.com/go/latex115/manuals/. Ventilation Ensure www.hp.com/go/msds to identify chemical ingredients of your ink consumables
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    connected to earthed mains outlet only. Refer servicing to qualified service personnel. Disconnect all power cords before servicing. No operator serviceable parts inside the printer. Before starting, read and follow the operating and safety instructions. Ensure that the input voltage is within the
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    the maintenance cartridge. Electric shock hazard. Heating modules operate at hazardous voltages. Disconnect all power sources before servicing. This label is located on the curing control PCA enclosure. For service personnel only. NOTE: The final label position and its size on the printer may vary
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    Front view 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Substrate pinch lever 8. Spindle lock lever 9. Spindle 10. Spindle stop with 2-in to 3-in adaptor 11. Loading table 12. Curing module 8 Chapter 1 Introduction ENWW
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    Rear view 1. Power switch and power socket 2. Sockets for communication cables and optional accessories Take-up reel motor (accessory) 1. Winding-direction switch 2. Manual winding buttons 3. Take-up reel lever ENWW The printer's main components 9
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    screen with a graphical user interface; it is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays
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    printer status problem. ● At the top right, press to turn on or off the print printing. ● Press to view ink-cartridge status and perform operations. ● Press to view printhead status and perform operations. ● Press to view and change printer printer. ● Press for help. If the printer printer
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    When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP), the printer´s curing heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be caused by an
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    status The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system. Check the status of the ink cartridges You can see the ink levels in your ink cartridges by pressing on the front panel's home screen. For more details about any
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    date ● Supported ink cartridges These are the possible ink cartridge status messages that you can see on the front panel: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level
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    The printer automatically checks and services the printheads after each print. Product name ● Product number ● Serial number ● Ink fired ● Install date These are the possible printhead no known problems. ● Missing: There is no printhead present, or it is not correctly installed in the printer. ●
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    Remove: The printhead is not a suitable type for use with your printer. ● Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See the limited warranty document provided with your printer for details of the warranty implications. You can also use the
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    Kit 1 ● Service Maintenance Kit 2 ● Service Maintenance Kit 3 Printer states The printer may be in any one of the following states; some of them require waiting: ● Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on. ● Preparing to print: The printer is
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    , number of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is not guaranteed. ● Service information: Provides information that service engineers require. Check lifetime usage statistics There are two ways of checking your printer's usage
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    Server The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it to retrieve internal information that helps to diagnose
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    ● Access HP links for technical support with your printer and accessories ● Access service support pages that show current and historical data on the usage of your printer Networking tab The Networking tab enables you to change the printer's networking configuration. Printer Data Sharing Agreement
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    networking settings. ● Configure the Printer Data Sharing Agreement. ● Run connectivity troubleshooting tests. For more information, services such as proactive cartridge replacement, pay-per-use contracts, or support agreements (availability varies by product, region, and country). See the Printer
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    the printer, the loaded substrate, and the ink system. Check the status of the ink system 1. Access the Embedded Web Server (see Access the Embedded Web Server on page 20). 2. Go to the Supplies page on the Main tab. The Supplies page shows you the status of the loaded substrate, the ink cartridges
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    printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP front panel, press report. , then Setup > Internal prints > User information prints > Print usage ENWW The Embedded Web Server 23
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    customer for the total amount of ink and paper used by that customer over a particular period. ● Bill each customer separately per job. ● Bill each customer separately for each project, broken down by job. Connectivity and software instructions Connection method Your printer can be connected in the
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    the settings manually; this can also be done remotely using the Embedded Web Server. TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done from the front panel: press , then Internal prints > Service information prints > Print connectivity
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    wizard only once, when first setting up the printer. An Internet connection is needed for various printer functions described in this guide, such as the Embedded Web Server. RIP software installation Install the RIP software by following the instructions provided with the software. Advanced network
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    ping commands. For instructions, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again. Troubleshooting IO Configuration
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    troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will be off. ● LAN Error - Loss of Carrier will be indicated on the IO Configuration page. If a link failure is indicated, try the following: ● Check cable connections. ● Print on the HP Jetdirect configuration
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    to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the
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    a secondary DNS server that the print server should use. NOTE: This item will appear only if Manual configuration is a higher priority than contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number
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    speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Embedded services Key networking services embedded in the printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management - BootP/DHCP (IPv4 only) - DHCPv6 - TFTP
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    active mode, and it can resume printing immediately. To tun off the printer, the normal and recommended method is to press the power button. When you turn off the printer this way, the printheads are automatically stored with the maintenance cartridge, which prevents them from drying out. However
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    does not start automatically, press the power button. When the printer is turned on, it takes 2-3 minutes to initialize itself. Restart the printer In some circumstances you may be advised to restart the printer. 1. Turn off the printer by pressing the power button and then turning off the power
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    help Contact HP Support on the Web as shown above. Help is also available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if relevant. ● Please have the following information available: - The printer you are
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    of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Embedded Web Server (see Access the Embedded Web Server on page 20), select the Support tab and then Service support > Printer information. You are recommended to request
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    3 Handle the substrate and troubleshoot substrate issues ● Overview ● Porous substrates ● Load a roll onto the spindle ● Load a roll into the printer ● Assisted manual load ● The edge holders ● Load a cut sheet into the printer ● Unload a roll from the printer ● The take-up reel (accessory) ● View
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    are referred to in this guide as substrates. Substrate tips Choosing the correct substrate for your needs is an essential step in ensuring good print quality. Here are some tips about substrate usage. ● Using the take-up reel with some substrates may give the printer better control of the substrate
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    the printer manually without using the front panel could damage the printer. Do this only when necessary to clear a substrate jam. Supported substrate -Adhesive Vinyl High Ink Generic Textile Generic Canvas & Coated Textiles 38 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    Synthetics Generic Polyester Film Generic Backlit Polyester Film Generic Paper Generic Coated Paper Generic Backlit Paper Supported HP substrates Category Substrate Self-Adhesive Vinyl HP Air Release Adhesive Gloss Cast Vinyl Without liner: 50 microns (2 mil) • 100 g/m² • 45.7 m (150 ft) With
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    Blue Back Billboard Paper 165 microns (6.5 mil) • 123 g/m² • 80 m (262 ft) New HP Universal Coated Paper, 3 in core 124 microns (4.9 mil) • 90 g/m² • 61 m (200 ft) 40 Chapter 3 Handle the substrate and troubleshoot substrate issues Color calib. Applications No Indoor flags, wall murals, interior
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    -on a scale from A+ (very low emission) to C (high emission). * HP PVC-Free Wall Paper printed with HP Latex Inks is GREENGUARD Children & Schools Certified. See http://www.greenguard.org/. * HP PVC-Free Wall Paper printed with HP Latex Inks meets AgBB criteria for health-related evaluation of VOC
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    ://printerIP/hp/device/webAccess/images/ Ink_trespassing_check.pdf, where printerIP is the IP address of your printer. 7. Print the test file using the number of passes and substrate preset that you intend to use in future with this substrate (or a similar profile in terms of ink limit). 8. Unload
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    2. Lift the spindle lock lever to disengage the spindle. 3. Remove the spindle from the printer. CAUTION: Do not insert your fingers into the spindle supports. The spindle has a stop at each end to keep the roll in position. Remove the blue stop at the left end to mount a new roll (
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    5. Remove the stop from the left end of the spindle. 6. Place the roll onto the loading table. 7. Slide the spindle into the roll. 44 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    blue stop when it is in contact with the substrate. 11. Insert the spindle carefully into the printer. WARNING! Avoid trapping your fingers between the spindle and the spindle supports. ENWW Risk of trapped fingers For more safety information, please see Safety precautions on page 3 Load a roll
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    support print manual loading procedure to reduce the risk of substrate jams and printhead crashes; see Assisted manual load on page 49. 1. At the printer's front panel, press , then Load. Alternatively, press , then Substrate load > Load roll. 46 Chapter 3 Handle the substrate and troubleshoot
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    roll, the printer reduces the spare paper when printing and tells you the remaining length. See Substrate length tracking on page 62. ● Assisted manual load. See Assisted manual load on page 49. ● Use edge holders. See The edge holders on page 51. When you have made your choices, instructions are
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    The printer checks the substrate in various ways and may ask you to correct problems with skew or tension. 6. Wait until the substrate emerges from the printer, as printer's side plate (as indicated by the ruler on the front of the curing module). 48 Chapter 3 Handle the substrate and troubleshoot
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    8. The printer indicates that it is ready for printing. Take care not to cover the top fans. For instructions on how to use the take-up reel, see The take-up reel (accessory) on page 54. Assisted manual load The assisted manual load procedure should be used in the following cases: ● The substrate
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    rewinding the substrate manually, unless the printer asks you to do so. 4. Continue to feed the substrate until it reaches the printing platen. Open the tends to curl, keep feeding the substrate until the edge is out of the printer. You are also recommended to use the take-up reel, if you have
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    of the substrate. You should set a minimum left and right margin of 7 mm (0.3 in) in the RIP when using edge holders, otherwise the printer could try to print on the edge holders. If you choose to use them, you should move them into position when prompted by the front panel (this prompt
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    on the edge holder. Misalignment could result in a substrate jam, or damage to the substrate or to the printheads. 52 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    designed to be used with rolls of substrate. It is possible to load cut sheets into the printer, but print quality cannot be guaranteed, and you may have some difficulty in avoiding skew. ● The sheet should be at least 1067 mm (42 in) long. ● Load
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    take-up reel NOTE: Take-up reels with 51 mm (2 in) or 76 mm (3 in) diameter can be used. 54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    panel to follow the instructions to the end. 2. If you decide to load the take-up reel during printing, familiarize yourself with the procedural steps before pressing the Enable button. Loading the take-up reel during printing requires you to complete the procedure while the printer is feeding and
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    the core onto the take-up reel. The core should be at least as wide as the substrate. 7. Load the take-up reel into the printer by pushing firmly on both ends. WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For more safety information, please see
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    pull the substrate taut. Tape the substrate to the core when an adequate length of substrate has fed from the printer after printing begins. WARNING! Do not touch the printer's curing enclosure, which could be hot. Risk of burns For more safety information, please see Safety precautions on page 3 10
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    substrate to the core in the center, then at each side. Make sure that the substrate is straight. NOTE: Depending on whether you want to print the images facing in or out, place the tape accordingly. See below. 12. Press the button on the front panel to advance the substrate, creating
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    13. Press the blue arrow on the take-up reel motor to rotate the reel one full turn. This will help to support the weight of the tension bar. 14. Press the button on the front panel to advance the substrate again. 15. Gently lower the loading table,
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    not function correctly without it. 17. Fit the tension bar into the supports at either side. WARNING! Take care not to get your fingers trapped the printed image faces in. Setting 2 winds the substrate so that the printed image faces out. 60 Chapter 3 Handle the substrate and troubleshoot substrate
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    is operating. As substrate is fed from the printer, it drops down to the tension bar, over the diverter, then down again to the take-up reel. NOTE: When the take-up reel is in use, the substrate is not automatically cut after each print. Unload the take-up reel WARNING! Take care
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    may also be displayed in your RIP. Cut substrate This option is available from the printer's front panel. If you press normally advances the substrate 10 cm (3.9 in) and cuts it. , then the scissors icon, the printer 62 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    cannot load the substrate successfully. ● Reread the loading instructions, and make sure that you are following them. See Handle the substrate and troubleshoot substrate issues on page 36. ● If automatic loading is unsuccessful, try assisted manual loading instead. ● The substrate might be loaded at
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    Manually problem can occur when cut the end of the roll away from the core. Then feed the substrate through the printer, and load a new roll. Otherwise: 1. Turn off the printer at the front panel, then also switch off the power switch at the rear. 64 Chapter 3 Handle the substrate and troubleshoot
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    substrate pinch lever as far up as it will go. 6. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. ENWW The substrate has jammed 65
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    to cause an obstruction within the printer, it can often be cleared by loading a rigid substrate type into the printer. 13. If you find that you have print-quality problems after a jam, try realigning the , try higher values. 66 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    in the same room in which the printer is located. ● Try using the substrate & PE synthetics: less than 1% The framing problem may be solved by printing a sample and adjusting the size of the image the amount of ink used in the print. You can expect the following variations from one print to another: ●
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    . ● Printing images that will later be cut automatically or manually. When hp/device/webAccess/diagnostic/ StraightnessOptimizationPlot.pdf (where IPaddress is the IP address of your printer) to help you to determine the correct value to apply. 68 Chapter 3 Handle the substrate and troubleshoot
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    prints on page 18). Take-up reel substrate jam If the substrate is severely damaged on the take-up reel, do not use the printer's cutter to cut and remove the substrate. Instead, cut the substrate manually as close as possible to the printer window, then remove the roll. If the problem remains
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    green Issue Take-up reel is not winding Print job interrupted? No Solid green Take-up reel is winding in No the wrong direction Possible cause Possible solution The winding-direction switch on the take- position. 70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
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    4 Substrate settings ● Substrate presets ● Online search ● HP Media Locator ● Generic presets ● Clone a substrate preset ● Modify a substrate preset ● Add a new substrate ● Delete a substrate preset ● Faster printing ● Color calibration ● ICC profiles ● Improve color consistency when tiling ENWW
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    print quality, the printer has to adapt its printing parameters to each different substrate type. For example, some may need more ink printer, and automatically copied to supported RIP software whenever it is connected to the printer. The printer The printer connects to the HP Media Locator
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    all previously installed and factoryprovided presets, and is ready for use. Some supported RIPs may implement a similar online substrate-preset search function accessing the same HP Media Locator database. Whether you use the printer's front panel search or RIP-based search does not matter: the end
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    http://www.hp.com/go/mediasolutionslocator. This provides access to the database for different regions, printer models, applications is fully editable. The printer provides generic presets for the supported substrate categories: see Supported substrate categories on page 38. 74
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    precise characteristics of your substrate ● To adjust the preset to your intended use of the substrate, which may range from highest-quality printing to fast production output. To clone a substrate preset, follow these steps: 1. Select a preset in the Substrate Library. 2. Click Clone to clone the
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    you can make your own preset from scratch. The Add New Substrate wizard guides you to work out the best settings for your substrate. It first requests it, then prints some test prints and asks you to evaluate them. From this information, it creates the new preset. 1. Ensure that the printer is in the
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    the blue button to produce the ink drying and color saturation test print; then continue adjusting the settings and printing again until you are satisfied with right edges. See The substrate has bow deformation on page 68. ● Latex optimizer level: If you have bleed or coalescence, you can increase
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    , we recommend using the generic ICC profile; alternatively, you can choose to create a new profile or to copy a profile already assigned to a different print mode for this substrate (if there are any such profiles). The Create ICC profile button is disabled until color calibration is complete. See
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    critical area for correct printing results with latex inks on a wide printer works in Celsius and makes the conversion. Select the number of passes Increasing the number of passes will tend to improve the print quality but reduce the speed of printing. NOTE: The following table is for the normal ink
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    : ● With fewer than 8 passes, you may see an increase in grain. ● With fewer than 6 passes, the printer is more sensitive to substrate-advance problems, and you may need to reduce the ink quantity to improve print quality. ● As you reduce the number of passes, the best curing temperature may be more
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    conditions. After color calibration, you can expect to get very similar prints from your printer on different occasions. Each substrate must be calibrated independently. NOTE: Color calibration may not work correctly with non-HP ink. There are cases in which a substrate may not be calibrated, in
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    3. Manually rewind the take-up reel, using the buttons on the take-up reel and consists of the following steps: 1. The color calibration test chart is printed, which contains patches of different densities of each ink used in your printer. 2. The test chart is scanned by the line sensor. If the
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    the correct colors from your printer, your inks, your print mode, and your substrate. An ICC profile is a description of a printer, ink, print mode, and substrate combination available only for substrate families that support it: selfadhesive vinyls, banners, and wallpapers. ENWW ICC profiles 83
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    the substrate family that is optimized for tiling. 3. Select the substrate with the most similar properties as a base to add the new one. 4. Select the print mode to create the ICC profile. NOTE: The number of passes must be 8 or more: profiles with fewer passes will not appear on the list
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    IMPORTANT: Color calibration is mandatory for this kind of print mode. NOTE: A tiling suffix is added to the substrate name. You can edit the name, but you cannot remove the suffix. Substrates can be exported from one printer to another. When using an imported profile, you are recommended to perform
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    5 Troubleshoot print-quality issues ● General printing advice ● Improve print quality - 1. The printhead status plot - 2. The optimizer check plot - 3. The printhead alignment status plot - 4. The substrate-advance check plot - Substrate advance adjustment while printing - What to do if problems
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    dates. See Maintain the ink cartridges on page 107. ● Avoid touching the substrate while printing is in progress. ● Trying to print jobs with a lot of ink in fast modes (commonly 6 passes or below) may result in notcompletely-dry output and/or other print-quality problems. Consider using modes with
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    were using when you detected a problem. 2. Check that the selected substrate type is the same as the substrate type that is loaded into the printer. 3. Go to the front panel and press , then Image-quality maintenance > Print latex optimizer test plot. The latex optimizer is a transparent fluid that
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    rectangle around it and the symbol shows the current performance of the printer, printing 10 passes. Look for differences in performance between the images, probably no problem with the optimizer printhead. Consider other explanations for whatever problem you have. ● There may be a problem with the
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    in your RIP, select your print mode, and increase the problem with the optimizer printhead or the amount of optimizer used. Consider other explanations for whatever problem you have. 3. The printhead alignment status plot To print the printhead alignment status plot: 90 Chapter 5 Troubleshoot print
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    be seen directly. The fluid can be seen on some substrates (such as self-adhesive vinyl) when printed in conjunction with the colored inks. The cross pattern that is printed above the reference scale is printed in this way and can be used to evaluate the alignment of the optimizer on some substrates
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    a problem. 2. Check that the selected substrate type is the same as the substrate type that is loaded into the printer. 3. problems (±2 around the 0 value) are unlikely to result in any print-quality problem, especially with print modes of more than 8 passes. 92 Chapter 5 Troubleshoot print
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    of passes. ● Check that your printer firmware is up to date. See Firmware update on page 135. ● Check that you have the correct settings in your software program. ● Call your service representative. See When you need help on page 34. Most-common print-quality problems Graininess If you see this
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    align them manually. - Print the problem. ● If bands affect most of the colors, the printheads could be misaligned. This is likely if you have not aligned the printheads for a long time, or if there has been a substrate jam. Align the printheads if necessary (see 94 Chapter 5 Troubleshoot print
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    Due to the printhead servicing routines while printing, some fibers or small amounts of ink may be deposited on violets. Try the following suggestions to mitigate this problem: - Align the printheads. See Align the to group jobs together, so that printer temperatures remain more stable between jobs.
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    solutions: 1. If you notice the variation in intensity near one side of the print, try rotating the image by 180 degrees before printing. This may solve the problem in some cases, as all the nozzles are refreshed whenever they enter the service station between passes. 96 Chapter 5 Troubleshoot
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    of the plot that is close to the ink supplies. The color bars are designed to exercise all the printhead nozzles, to prevent the problem from occurring. NOTE: Not all RIPs provide this option. 3. Add lateral color bars to the image, manually, before printing. In this case, you can either use the
  • HP Latex 115 | User Guide - Page 104
    at the start of the first print after the printer has been idle for some time (especially when the start of the print uses a lot of ink) This may be just a temporary problem: try reprinting, and perhaps slightly reduce the ink limits. It may be worth adjusting the print queue so that the first job
  • HP Latex 115 | User Guide - Page 105
    NOTE: If you decrease the overall ink quantity, you may notice less color saturation. The dimensions of the print are wrong As the substrate is has shrunk or expanded on page 67. Tiling issues The most common problems when printing tiles are as follows: ● Color variation tile-to-tile In some
  • HP Latex 115 | User Guide - Page 106
    therefore HP strongly recommends uninstalling the Variable Front Tension Kit when it is not needed. The Variable Front Tension Kit can be used with both 54- and 64-inch printers, to facilitate the installation of the new arms with counterweights. 100 Chapter 5 Troubleshoot print-quality issues ENWW
  • HP Latex 115 | User Guide - Page 107
    4. Install the subassembly on the left arm of the tension bar, by moving the arms upwards. 5. Install the subassembly on the right arm of the tension bar, by moving the arms upwards. ENWW Most-common print-quality problems 101
  • HP Latex 115 | User Guide - Page 108
    bar, to provide minimum counterweight torque. The right-hand weight should be as in the 64-inch configuration. NOTE: If you have an HP Latex 375 printer, you will probably need to move the ink tanks slightly to allow free movement of the arm. 102 Chapter 5 Troubleshoot print-quality issues ENWW
  • HP Latex 115 | User Guide - Page 109
    a capacity of 400 ml. Ink cartridges require no maintenance or cleaning, but must be shaken before installation. High-quality printing results continue even when the ink levels are getting low. HP Latex Optimizer enables high quality at high speed. HP Latex Optimizer consists of positively-charged
  • HP Latex 115 | User Guide - Page 110
    ink cartridges contain a low level of ink. To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced the device. CAUTION: If you want to remove a printhead from the printer and preserve it for later use, reinstall the cap and plug, but
  • HP Latex 115 | User Guide - Page 111
    is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when is displayed on the front panel. For optimal performance, use Original HP ink cartridges. HP Latex printing systems, including Original HP inks and printheads, are designed and
  • HP Latex 115 | User Guide - Page 112
    this chapter, you may need the User Maintenance Kit that was provided with your printer. ● Ink system tips ● Maintain the ink cartridges ● Replace an ink cartridge ● Cannot insert an ink cartridge ● Clean (recover) the printheads ● Align the printheads ● Front panel recommends reseating or replacing
  • HP Latex 115 | User Guide - Page 113
    Follow the instructions on the front panel during installation. ● Allow the printer and the maintenance cartridge to clean the printheads automatically. ● Avoid unnecessary removal of the ink cartridges and printheads. ● The ink cartridges should never be removed while the printer is printing. They
  • HP Latex 115 | User Guide - Page 114
    ink cartridge 1. On the printer's front panel, press , then Replace ink cartridges. Alternatively, press , then Ink > Replace ink cartridges. 2. Grip the blue tab in front of the cartridge that you want to remove. 3. Pull the blue tab down and then pull it outwards, towards you. 4. The cartridge
  • HP Latex 115 | User Guide - Page 115
    inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end. 6. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge so that
  • HP Latex 115 | User Guide - Page 116
    ink cartridge, HP is not responsible for the cost of replacement. ● Print quality may be impaired. ● The printer will be unable to estimate the ink level in the cartridge, and will report it as empty. If you decide to use refilled or non-HP ink cartridges, you will need to follow these instructions
  • HP Latex 115 | User Guide - Page 117
    sure which printheads to clean, clean all of the printheads. NOTE: A small number of blocked nozzles are unlikely to have any visible effect on your prints, as the printer has been designed to compensate for this problem during multi-pass printing. ENWW Cannot insert an ink cartridge 111
  • HP Latex 115 | User Guide - Page 118
    align the printheads manually (see Manual alignment on page 112) or perform the automatic alignment on a supported substrate first, then change to the special substrate. Alignment settings are retained through substrate changes until a new printhead alignment is performed. The HP Latex Optimizer can
  • HP Latex 115 | User Guide - Page 119
    printer prints 16 rows labelled from A to P. Inspect the print and write down the number of the straightest line in each row (for example, A:9). Patterns A and B are used to align the HP Latex Image-quality maintenance > Align printheads > Manual printhead alignment > Enter correction values. Enter
  • HP Latex 115 | User Guide - Page 120
    and check that it is free from physical damage and from ink stains on the electrical connections. 2. If necessary, clean the electrical front panel message. 4. If the problem persists, insert a new printhead. Replace a printhead Remove a printhead 1. On the printer's front panel, press , then
  • HP Latex 115 | User Guide - Page 121
    4. Locate the carriage on the right side of the printer. CAUTION: Avoid touching the printer's curing enclosure, which may be hot. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. ENWW Replace a printhead 115
  • HP Latex 115 | User Guide - Page 122
    7. To remove a printhead, lift up the blue handle. 8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly. That action can damage the printhead. CAUTION: If you want to
  • HP Latex 115 | User Guide - Page 123
    10. The front-panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new, shake it vigorously before removing the protective caps. Hold the printhead upright (with the protective caps facing down) and shake the printhead vigorously in a smooth up and down motion
  • HP Latex 115 | User Guide - Page 124
    2. Remove the orange protective caps by pulling them down. NOTE: The optimizer protective caps are white or transparent. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the
  • HP Latex 115 | User Guide - Page 125
    5. Push down as indicated by the arrow. CAUTION: You might feel some resistance when installing the new printhead, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. 6. Insert all of the other
  • HP Latex 115 | User Guide - Page 126
    checking and preparing the printheads. The default routine process, when all printheads are changed, takes up to 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10
  • HP Latex 115 | User Guide - Page 127
    carriage. Under these circumstances, HP recommends that you clean the electrical connections on the printhead. However, routine cleaning of the connections when no problems are apparent is not recommended. A carriage interconnect wiper is included with your printer in the User Maintenance Kit
  • HP Latex 115 | User Guide - Page 128
    locating slot. 4. Close the carriage interconnect wiper, trapping the sponge in place. 5. Open the printhead carriage latch and extract the printhead that is causing the problem, as indicated on the front panel. See Replace a printhead on page 114. 122 Chapter 7 Hardware maintenance ENWW
  • HP Latex 115 | User Guide - Page 129
    you and towards the electrical contacts. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot. CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it attempts to return to its home position to
  • HP Latex 115 | User Guide - Page 130
    9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the printhead is new). Avoid touching the upper set of electrical contacts. CAUTION: Do not touch the surface of the printhead that contains the nozzles, because the nozzles are easily damaged. 10. After
  • HP Latex 115 | User Guide - Page 131
    place to prevent the transfer of ink onto hands and clothing. If the front panel continues to show the Reseat or Replace message, replace the printhead or call your service representative. Replace the maintenance cartridge You should replace the maintenance cartridge when prompted to do so by the
  • HP Latex 115 | User Guide - Page 132
    IMPORTANT: When removing a maintenance cartridge, remember that it is full of ink. Therefore: ● Wear gloves. ● Remove it carefully and horizontally to avoid splashing. ● Always handle and store the replaced maintenance cartridge upright. WARNING! Make sure that the printer wheels are locked (the
  • HP Latex 115 | User Guide - Page 133
    side with both hands: it is heavy. IMPORTANT: Slide it out horizontally to avoid spills, as it is full of ink. 5. Remove the plastic cover from the new maintenance cartridge. 6. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow. ENWW Replace the maintenance
  • HP Latex 115 | User Guide - Page 134
    When you have inserted the maintenance cartridge into the printer, close the door. NOTE: Before it can resume printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer window and maintenance cartridge door to be closed. Cannot insert
  • HP Latex 115 | User Guide - Page 135
    the rod is dry, then close the window. The carriage moves to the left side of the printer so that you can reach the part of the rod under the right cover. 5. Open the printer window. 6. Clean the carriage rod area under the right cover as described in step 3. 7. Take the bottle
  • HP Latex 115 | User Guide - Page 136
    installing new maintenance cartridges. ● There are printer performance follow the Clean the encoder strip process as described in the User's Guide. NOTE: When the message is displayed on the front panel, a silent warning message is added within the system error log '8:01'. This helps when reviewing
  • HP Latex 115 | User Guide - Page 137
    6. Close the window. The carriage returns to its ready position in the service station. Clean the platen You should clean your printer's platen every few months, or when necessary. NOTE: If you print on wide substrate after having printed on narrower substrate, you may find that the left side of the
  • HP Latex 115 | User Guide - Page 138
    deposits from the platen surface. 7. Slightly dampen the used cloth with 95% ethanol to wipe the remaining dry ink deposits from the platen. NOTE: Dry ink deposits take longer to remove. NOTE: 95% ethanol is not provided in the User Maintenance Kit. CAUTION: Ethanol is highly flammable. Observe the
  • HP Latex 115 | User Guide - Page 139
    to avoid possible damage. 1. Do not remove the ink cartridges, printheads or maintenance cartridge. 2. Make sure that no substrate is loaded. 3. Make sure that the printhead carriage is located in the service station (at the right end of the printer). 4. Make sure that the Ready message appears on
  • HP Latex 115 | User Guide - Page 140
    can condensate on the printer parts and cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensate to evaporate. Service maintenance During the life
  • HP Latex 115 | User Guide - Page 141
    the firmware update 1. Download the firmware update from http://www.hp.com/go/latex115/support/ and store it on the USB flash drive. IMPORTANT: off the printer. 3. Connect the USB flash drive to the USB connector at the rear of the printer. 4. Turn on the printer. 5. Follow the instructions on the
  • HP Latex 115 | User Guide - Page 142
    Server from any computer, see Check printer status on page 22. 2. In the Embedded Web Server, select the Setup tab and then Firmware update > Manual firmware update. 3. Follow the on-screen instructions to download the firmware file from http://www.hp.com/go/latex115/ support/ and store it on your
  • HP Latex 115 | User Guide - Page 143
    printer. Table 9-1 Ink cartridges Cartridge HP 821 400 ml Cyan Latex Ink Cartridge HP 821 400 ml Magenta Latex Ink Cartridge HP 821 400 ml Yellow Latex Ink Cartridge HP 821 400 ml Black Latex Ink Cartridge HP 821 400 ml Light Cyan Latex Ink Cartridge HP 821 400 ml Light Magenta Latex Ink Cartridge
  • HP Latex 115 | User Guide - Page 144
    Kit HP 831 Latex Maintenance Cartridge Part number CZ681A Order accessories The following accessories can be ordered for your printer. TIP: Spare spindles ease the process of switching between different substrates. Table 9-4 Accessories Name HP Latex 54-in Printer 2-in Spindle HP Latex 54
  • HP Latex 115 | User Guide - Page 145
    10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot
  • HP Latex 115 | User Guide - Page 146
    , or even stop working. Turn off the printer by using the power button on the front panel, wait until the electromagnetic environment has returned to normal, then turn the printer on again. If the problems persist, call your service representative. 140 Chapter 10 Troubleshoot other issues ENWW
  • HP Latex 115 | User Guide - Page 147
    can cause your software to slow down significantly or stall. Lowering the print resolution may help to avoid this problem; however, lowering the print resolution reduces print quality. See your software documentation. The printer seems slow Here are some possible explanations: ● If you request the
  • HP Latex 115 | User Guide - Page 148
    to the PDSA. ● HP Media Locator configuration settings: Check that you can access the online substrate preset library. Alternatively, these tests can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. If any test fails, the printer describes the problem and
  • HP Latex 115 | User Guide - Page 149
    . If an error code appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, call your service representative. Error code 03.21:01 03.22:01 14.72:01 14.73:01 14.74:01 Recommendation PSU
  • HP Latex 115 | User Guide - Page 150
    within printer specifications (15-35°C). 2. Reduce the curing temperature and/or increase the number of passes. 3. Check that all fans are unblocked. Insufficient heat in the printer. Check that the ambient temperature is within printer specifications (15- 35°C). 144 Chapter 10 Troubleshoot other
  • HP Latex 115 | User Guide - Page 151
    working and unblocked. Unable to move the maintenance cartridge along its whole path. 1. Turn off the printer. 2. While the printer is off, remove the printhead maintenance cartridge manually. 3. Make sure that the printhead maintenance cartridge path is clear. Remove any visible obstacles (paper
  • HP Latex 115 | User Guide - Page 152
    and reinsert the maintenance cartridge. 3. Turn on the printer. 4. If the error persists, replace the maintenance cartridge. A possible error in the ink cartridge pressure sensor has been detected. The ink level reported may not be accurate. Call your service representative if feasible. Several
  • HP Latex 115 | User Guide - Page 153
    of the printer. Cut the substrate if necessary. See also The substrate has jammed on page 64. 3. Turn on the printer. An input/output problem has occurred . 3. Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful.
  • HP Latex 115 | User Guide - Page 154
    is a problem in the carriage assembly. 1. Turn off the printer. 2. Printer logs If you go to the front panel and press , then Setup > Printer logs, you can choose to display on the front panel a log of recent system errors, warnings, or printhead or ink cartridge events. 148 Chapter 10 Troubleshoot
  • HP Latex 115 | User Guide - Page 155
    11 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 149
  • HP Latex 115 | User Guide - Page 156
    length, and ink density influence the maximum speed you can achieve with a particular print mode. Special-purpose options can also have an effect on printing speed. The maximum print resolution of the printer is 1200 × 1200 dpi. See your RIP documentation to find the resolutions supported by your
  • HP Latex 115 | User Guide - Page 157
    power cords Input voltage Input frequency Maximum load current (per power cord) Power consumption per power cord in printing mode Power consumption in ready mode Printer Curing 2 200-240 V (two wires and protective earth) 50 / 60 Hz 3 A 13 A 200 W 2.0 kW 70 W ENWW Physical specifications
  • HP Latex 115 | User Guide - Page 158
    in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensate to evaporate. Acoustic specifications Table 11-9 Printer acoustic specifications Sound pressure Printing Ready
  • HP Latex 115 | User Guide - Page 159
    treatment of any particular problem, please see the relevant chapter in this guide. Problem Parameter Durability problems, ink smudges, or Curing of the printed image Decrease Reduced color gamut Increase Slower printing Increase Slower printing Disable Manual substrate advance
  • HP Latex 115 | User Guide - Page 160
    Problem Parameter Vertical correction Take-up reel (accessory) Number of passes Modify the print queue Roll-back tension Warm up printer Coalescence graininess in low-tomedium area fills Align printheads Ink limits Inter-path delay offset Modify the print queue Warm up printer Number of
  • HP Latex 115 | User Guide - Page 161
    Problem Subtle color variations in solid areas Parameter Color bars Color-variation and text-line correction Change Possible side-effects Add, manually or Some waste of substrate and ink in RIP Apply White areas may appear slightly different. ENWW 155
  • HP Latex 115 | User Guide - Page 162
    print the same colors in a particular print job, from print to print and from printer to printer. Curing The substrate is heated in the curing zone to coalesce the latex handling ESD-sensitive devices, such as the printheads or ink cartridges. To reduce the generation of electrostatic charge in your
  • HP Latex 115 | User Guide - Page 163
    while it is being printed on. PP Polypropylene. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the substrate, through a cluster of nozzles. PVC Polyvinyl Chloride. Spindle A rod that supports a roll of substrate
  • HP Latex 115 | User Guide - Page 164
    to the amount of substrate advance between print passes, to compensate for the characteristics of different substrate types. The printer normally performs this adjustment automatically, but may need to be recalibrated for substrates not supported by HP, or for an unusual ambient temperature or
  • HP Latex 115 | User Guide - Page 165
    feed and cut 62 file system check 16 firmware updates 136 internal prints 18 language 12 load 46 load roll 46 manual printhead alignment 112 modify configuration 140 network information 140 print connectivity config. 142 print usage report 18 printer logs 148 replace ink cartridges 108 replace PH
  • HP Latex 115 | User Guide - Page 166
    128 replace 125 specification 150 maintenance, service 134 manuals 2 margins changing 17 specification 150 memory specifications 151 N network configuration advanced 26 network troubleshooting 27 networks link speed 31 protocols 28 security settings 31 non-HP ink cartridges 110 O optimizer about 103
  • HP Latex 115 | User Guide - Page 167
    adjustment 92 substrate-advance check plot 92 support services HP Customer Care 34 T take-up reel doesn't rewind 69 jam 69 motor 9 using 54 TCP/IP settings 28 telephone number 34 telephone support 34 tiling color consistency 83 time before standby 12 turn the printer on/off 32 U units of measurement
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HP Latex 115 Printer
User Guide