HP Latex 3800 User Guide
HP Latex 3800 Manual
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- HP Latex 3800 | User Guide - Page 1
HP Latex 3800 Jumbo Roll Solution User Guide - HP Latex 3800 | User Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Safety notice Read and follow the operating and safety instructions before starting the printer. Trademarks - HP Latex 3800 | User Guide - Page 3
Documentation ...1 Safety precautions ...2 Main components ...12 Printer software ...16 Turn on the Jumbo Roll Solution ...17 Turn the printer on and off ...18 Move the Jumbo Roll Solution ...19 Printer Status Beacon ...20 Output platen light ...20 2 HP Internal Print Server ...21 Start the Internal - HP Latex 3800 | User Guide - Page 4
the loaded substrate ...95 Unload a roll from the Jumbo Roll Solution ...95 Unload a roll ...96 LED proofing Printer calibration ...160 Align the printheads ...160 Possible difficulties with printhead alignment ...163 Color calibration ...167 Color consistency between different HP Latex 3000 printers - HP Latex 3800 | User Guide - Page 5
...172 8 HP Print Care ... 361 10 Troubleshoot jumbo unit issues ...365 General advice ...365 The printer has printer has stopped and reports system error 41.02.00.62 - Problem moving main roller 366 The substrate has jammed in the jumbo input and/or output unit(s) without triggering a printer - HP Latex 3800 | User Guide - Page 6
Troubleshoot other issues ...415 The printer does not start ...415 The printer does not print ...415 The printer cannot be restarted from the Internal Print Server 415 The printer help ...417 HP Proactive Support ...417 HP Customer Care ...418 Service information ...419 16 Printer specifications ... - HP Latex 3800 | User Guide - Page 7
Appendix A Printer messages ...424 Glossary ...428 Index ...431 ENWW vii - HP Latex 3800 | User Guide - Page 8
viii ENWW - HP Latex 3800 | User Guide - Page 9
water-based HP Latex Inks ● Jumbo input and output units capable of handling rolls up to 1200 kg (2640 lb) or 1.2m (47 in) in external diameter ● Printzone lights Documentation The following documents can be downloaded from http://www.hp.com/go/latex3800/manuals/. ENWW Welcome to your printer 1 - HP Latex 3800 | User Guide - Page 10
hp.com/go/mediasolutionslocator) has been developed to collect available substrate configurations for latex printers. The Quick Response (QR) code images found in some parts of this guide the Jumbo Roll Solution Installation Guide before the instructions and directions obtained in this manual. The - HP Latex 3800 | User Guide - Page 11
care in zones marked with warning labels. Do not repair or replace any part of the printer, or attempt any servicing unless specifically recommended in the user-maintenance instructions, or in published user repair instructions, that you understand and have the skills to carry out. Do not attempt to - HP Latex 3800 | User Guide - Page 12
servicing tasks follow the instructions strictly. ● Do not remove or open any other closed system covers or plugs. ● Do not insert objects through slots in the printer. NOTE: A blown fuse may indicate malfunctioning electrical circuits within the system. Call your service representative (see HP - HP Latex 3800 | User Guide - Page 13
HP consumables are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, and inks) may present a risk of fire. LED's array supports service representative if the printer has finished and the Jumbo Roll has stopped before - HP Latex 3800 | User Guide - Page 14
and air conditioning" section included in the Site Preparation Guide, available at: http://www.hp.com/go/Latex3800/manuals/. Light radiation hazard Infrared (IR) radiation is emitted from the dryer module in the printer. The dryer enclosure limits radiation in compliance with the requirements - HP Latex 3800 | User Guide - Page 15
Instructed hardware maintenance tasks and replacement of printheads, filters, ink waste bottles, foams, and the printhead cleaning roll. The maintenance key (printer) and a flat screwdriver are required. Service personnel: Any repair or maintenance operation, running diagnostics, and troubleshooting - HP Latex 3800 | User Guide - Page 16
to be aware of hazards when performing a task, and to take appropriate measures to minimize the risks to yourself and to others. Read the other printer manuals carefully together with this user guide before operating the Jumbo Roll. 8 Chapter 1 Introduction ENWW - HP Latex 3800 | User Guide - Page 17
printer that remain energized may represent a hazard during servicing. Before servicing, turn off the printer instructions before starting the printer. Risk of burns. Do not touch the internal enclosures of the printer's drying and curing modules, vapor removal thermal blankets, universal support - HP Latex 3800 | User Guide - Page 18
PPS gear, and on each side of the Jumbo input and output units tension bar modules Hazardous /service personnel only Light radiation hazard. Infrared (IR) radiation is emitted from this printer. around the steering module base and skew sensor support Be aware of moving parts. Identifies movable - HP Latex 3800 | User Guide - Page 19
, and bonding terminals for maintenance/service personnel only. Earth connection essential before connecting supply. Emergency stop buttons There are eight emergency stop buttons in the system: four distributed around the printer, and two on each side of each jumbo unit. If an emergency occurs - HP Latex 3800 | User Guide - Page 20
at maximum speed. Ensure that all emergency stop buttons are released before restarting the printer. IMPORTANT: If one or more of the emergency stop switches are pushed (in an emergency or by accident), the Jumbo Roll control panel "Emergency stop" light is activated. The safety devices have to be - HP Latex 3800 | User Guide - Page 21
Front view HP Latex 3800 Printer 1. Printzone lights 2. Universal Mounting Beam 3. Output rubber spindle 4. Output diverter roller 5. LED proofing lights ENWW Main components 13 - HP Latex 3800 | User Guide - Page 22
Rear view HP Latex 3800 Printer 1. Printer status Beacon 2. Roll-to-free-fall input 3. Input rubber spindle 4. Loading table 5. Main roller 6. Input diverter roller 14 Chapter 1 Introduction ENWW - HP Latex 3800 | User Guide - Page 23
HP Latex 3800 Jumbo Roll Solution 1. Tension compensator's output diverter rollers 2. Tension compensator's output diverter roller 3. Operator platforms 4. Compensator's output diverter roller 5. Tension compensator's tension bar 6. Unwinder diverter roller 7. Jumbo input unit 8. Printer 9. - HP Latex 3800 | User Guide - Page 24
Print Server on page 21. ● The HP Print Care program is provided with your printer and is already installed in the printer's built-in computer. It displays printer status and history in detail, and helps you to maintain the printer and solve any problems that may arise. See HP Print Care on page 173 - HP Latex 3800 | User Guide - Page 25
Turn on the Jumbo Roll Solution Make sure the jumbo input and output units are switched off, set to zero speed, and in manual mode. 1. Make sure that the two bottom rows of circuit breakers at the front right of the printer are all in the up position. 2. Turn the main switch to the on - HP Latex 3800 | User Guide - Page 26
9. Set the jumbo input and output units to zero, put them into manual mode and switch them on by turning the power knobs located on the left side of the control panel. The white LED indicated below should be lit. Turn the printer on and off The printer has three power-off levels. Each of - HP Latex 3800 | User Guide - Page 27
instructions. If you wish to move the complete Jumbo Roll Solution or you need to carry out any other movement operation, call your service representative (see HP Customer Care Centers on page 418). CAUTION: Slopes steeper than 5% may cause serious damage to the printer. 1. Turn off the printer - HP Latex 3800 | User Guide - Page 28
support, then, once the printer has been moved away, there will be access to remove the anchor supports from the floor. 8. Push the printer Guide for more details, including the minimum space required around the printer. Printer Status Beacon CAUTION: In the case that the printer includes a printer - HP Latex 3800 | User Guide - Page 29
2 HP Internal Print Server Start the Internal Print Server The Internal Print Server starts automatically with Windows, and runs continually, in the background if not in - HP Latex 3800 | User Guide - Page 30
the Shut down button at the top left. ● The top central pane shows the printer status and maintenance status. See Printer status and alerts on page 26. ● The thermometer to the right of the status menu. In the Preferences window, you will see four tabs. 22 Chapter 2 HP Internal Print Server ENWW - HP Latex 3800 | User Guide - Page 31
General tab ● Units of length and temperature ● Remarks (to add as a footer to the printed file) ● Font of footer text ● Hot folder ● JMF connection url Queue Rules tab ● Action when job fails ● Action when job has been printed ENWW Set the Internal Print Server preferences 23 - HP Latex 3800 | User Guide - Page 32
default left margin in the Job Properties window. ● Optimize for tiling: - Print preparation plot at the beginning of the queue. - Print color bars. 24 Chapter 2 HP Internal Print Server ENWW - HP Latex 3800 | User Guide - Page 33
Remote Assistance tab ● Enable remote assistance ● Subscribe to services Internal Print Server menus The Internal Print Server provides the following menus. ENWW Internal Print Server menus 25 - HP Latex 3800 | User Guide - Page 34
roll kit ● Advance calibration ● Enable/Disable collector The Help menu ● About ● User's guide ● Contact HP ● HP Remote Support Printer status and alerts The Internal Print Server displays the general status of the printer, the maintenance status, the loaded substrate, and the ink system. The - HP Latex 3800 | User Guide - Page 35
Print Server, first update the firmware and then the Internal Print Server. Update the firmware From time to time firmware updates will be available from HP that increase the printer's functionality and enhance its features. Firmware updates can be downloaded from the Internet and installed in your - HP Latex 3800 | User Guide - Page 36
IMPORTANT: It is mandatory to remove the HP Info Retriever, the HP IPS Services and the HP Internal Printer Server software from the built-in printer computer before installing the new IPS version. 1. Download the latest version IPS package available from the HP support web site onto the IPS PC hard - HP Latex 3800 | User Guide - Page 37
The first time it is opened the Data Transfer Agreement (PDSA) window will appear. HP strongly recommends you enable it in order to take advantage of information retriever functionality and for faster improved remote support. 8. In the Remote assistance tab, go to Tools > Preferences and check the - HP Latex 3800 | User Guide - Page 38
should be installed on the computer except the software initially provided by HP (which includes antivirus software). ● Free space on the hard disk use Windows Update to ensure that all available updates (including Windows Service Packs) have been installed successfully. ● Start the Internal Print - HP Latex 3800 | User Guide - Page 39
a day or series of jobs to see the profit margin of a job, the costs and materials consumed, as well as inventory control and stock consignment. HP is a partner member of the CIP4 organization, and you can obtain many more details about JDF at the CIP4 www site at http://www.cip4 - HP Latex 3800 | User Guide - Page 40
job on the nest. The RIP application can retrieve substrate and consumable tracking to report back to MIS. Guidelines for Integration How to integrate the HP Latex 3800 Printer into CALDERA RIP From CALDERA RIP 11, the RIP can take advantage of the JDF interface in the - HP Latex 3800 | User Guide - Page 41
Print Server SW, and then Tools>Preferences>General. If there are problems using the printer's hostname, switch to the printer's IP using the HP Latex 3000 System Configuration Tool. For more details refer to the Service Manual or talk to your network administrator to solve hostname resolution. How - HP Latex 3800 | User Guide - Page 42
problems using the printer's hostname, switch to the printer's IP using the HP Latex 3000 System Configuration Tool. For more details refer to the Service Manual or talk to your network administrator to solve hostname resolution. Job submission methods The HP Latex 3800 Jumbo Roll Solution supports - HP Latex 3800 | User Guide - Page 43
queue. Not specify: Load the file manually in the IPS File>Open. Removing a queued job from the RIP: Remove a job from the IPS/printer queue directly via the RIP interface, but only if it was submitted using the JMF method. How to integrate the HP Latex 3000 printer series into an MIS system or - HP Latex 3800 | User Guide - Page 44
guidelines. MIS vendors or customers that would like to integrate the printer with a solution directly, can obtain the HP specifically supported JDF Software Development Kit from the HP Solutions Portal: https://developers.hp.com/ lfp-enroll. 36 Chapter 3 Printing workflows integration ENWW - HP Latex 3800 | User Guide - Page 45
substrate types The following substrate types are compatible with your printer. For specific substrate settings and profiles, see the Online substrate manager on page 113. NOTE: The HP Latex 3800 Jumbo Roll Solution does not support porous substrates. To check substrate porosity see Check the - HP Latex 3800 | User Guide - Page 46
● Blue-back paper ● Self-adhesive paper PP and PE film and banner ● Polypropylene (PP) film ● Synthetic paper (such as Yupo) ● Tyvek ● Coated PE/HDPE (polyethylene) banner PET film ● ● ● Polyester (PET) backlit film Polyester (PET) frontlit film Polyester (PET) grey-back film Textile Porous - HP Latex 3800 | User Guide - Page 47
covering Check the porosity of your substrate 1. If the printer has any substrate loaded, unload it. 2. Cut a used for printing as described in this guide. ● If the strip is non-white zone on page 192. Supported HP substrates Category Substrate Self-adhesive vinyl HP Air Release Adhesive Gloss - HP Latex 3800 | User Guide - Page 48
: 121 microns (4.8 mil) • 150 g/m² • 45,7 m (150 ft) / 91,4 m (300 ft) With liner: 248 microns (9.8 mil ) • 270 g/m² • 45,7 m (150 ft) / 91,4 m (300 ft) HP One-View Perforated Adhesive Window Vinyl Without liner: 165 microns (6.5 mil) • 155 g/m² • 50 m (164 ft) With liner: 406 microns (16 mil) • 288 - HP Latex 3800 | User Guide - Page 49
(8 mil) • 170 g/m² • 45,7 m (150 ft) New HP Everyday Matte Polypropylene, 3 in core 203 microns (8 mil) • 120 g/m² • 61 m (200 ft) New HP Everyday Adhesive Matte Polypropylene, 3 in core Without liner: 180 microns (7.1 , interior decoration, fine arts No No No No ENWW Supported HP substrates 41 - HP Latex 3800 | User Guide - Page 50
A+ (émission très basses) à C (émission élevée). ● HP PVC-free Wall Paper printed with HP Latex Inks is rated A+ according to Émissions dans l'air intérieur, core are bent or deformed, which may cause the substrate to jam in the printer. ● If the roll has been stored in a place not offering the - HP Latex 3800 | User Guide - Page 51
be used. - More than 2 mm (0.079 in): Not supported. While loading a roll, ensure that the leading edge is edge holders from another printer, use only the edge holders that came with your printer. ● Check the see the HP recycling services site, http://www.hp.com/go/recycleLFmedia/. HP offers to - HP Latex 3800 | User Guide - Page 52
Color consistency Your printer has been designed to provide an excellent experience in terms of color to the Internal Print Server, select Substrate load/unload, and follow the on-screen instructions which you may also find in the following sections of this document. 44 Chapter 4 Handle the substrate - HP Latex 3800 | User Guide - Page 53
roll and then cut and remove one or more prints as soon as they exit the printer. This configuration requires a jumbo input unit. ● The jumbo-roll-to-collector configuration is suitable to cut the substrate and remove the output roll before finishing the current print job using a particular input - HP Latex 3800 | User Guide - Page 54
, you had to restart the printer. 2. Select the substrate type. 3. Load the substrate. Substrate loading instructions are displayed in the Internal Print lifting up and jamming while printing. If you experience this kind of problem while printing, you can try using the edge holders to overcome it - HP Latex 3800 | User Guide - Page 55
of the edge holder. CAUTION: Wrongly positioned edge holders could severely damage the printheads and carriage. Install an edge holder 1. Standing in front of the printer, place the edge holder onto the far side of the platen and cover the edge of the substrate with it. ENWW The substrate edge - HP Latex 3800 | User Guide - Page 56
. Replace the strip if it is broken (for example, by an impact) or deteriorated (for example, by accumulated ink). 1. If it is installed in the printer, remove the edge holder from the platen. 2. Remove the old strip and insert the new one. 3. Replace the edge holder on the platen, if you - HP Latex 3800 | User Guide - Page 57
be used at an operating temperature above 125°C (257°F). CAUTION: Proper maintenance and genuine HP consumables are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, or inks) may present a risk of fire. CAUTION - HP Latex 3800 | User Guide - Page 58
Kit components 1. Ink-collector container 2. Six ink collectors with two replaceable foams 3. Four ink-collector substrate-edge holders 4. Protector NOTE: Keep the ink-collector container and protector core to protect and store the ink-collector parts when not in use. Install the kit Risk of burns - HP Latex 3800 | User Guide - Page 59
cleaner. Install the six ink-collector modules 1. Ensure that the printer is not printing. 2. Ensure that all windows, covers, and doors press the Install ink collector button in the main window. 5. Follow the instructions in the Internal Print Server to complete the installation. If you need - HP Latex 3800 | User Guide - Page 60
9. From the front on the right side, install the first module (1) and insert it into the guide (2). 10. Slide the module to the middle until it reaches the stop. 11. Insert all the ink collector modules on either side of the central one. 52 Chapter 4 Handle the substrate ENWW - HP Latex 3800 | User Guide - Page 61
12. Attach each one that you insert to a module that is already in place. 13. Go to the rear of the printer, lower the pinchwheel latches (1), and pull down the pinchwheel module to its lowest position. 14. Close the latches of all modules (turn to the right). ENWW The ink collector kit 53 - HP Latex 3800 | User Guide - Page 62
15. Check that all the ink collector modules are aligned with each other and that there are no gaps between them. 16. Check that the foams fit into the spaces provided for them. If they have expanded and no longer fit, replace them. NOTE: Ensure that you dispose of the used foams correctly. Consult - HP Latex 3800 | User Guide - Page 63
3. Slide or clip a barrier onto each end of the protector tab. 4. Place the tab of the protector (1) onto the slot (2). The black side should be face up. ENWW The ink collector kit 55 - HP Latex 3800 | User Guide - Page 64
the gap under the curing module. 7. Close the curing module and the latches. 8. Hook the clips from the protector to the bottom part of the printer. 9. Close the front door. NOTE: If you plan to load substrates thicker than the value shown on the main screen, set the thickness value appropriately - HP Latex 3800 | User Guide - Page 65
Uninstall the kit TIP: You are advised to wear gloves. Unload the substrate (see Unload a roll on page 96) and remove the output spindle. To facilitate module uninstallation, we recommend raising the carriage beam to the installation position, by pressing the Raise carriage beam to install position - HP Latex 3800 | User Guide - Page 66
4. Open the curing module latches and curing module and leave the protector to slide down softly. WARNING! Do not touch the internal enclosures of the printer's curing module: they can be hot enough to cause burns. 5. Remove the protector by the bottom part. 6. Remove the barriers, one on each side. - HP Latex 3800 | User Guide - Page 67
each module. First, slowly lift the back part of the ink collector module, then, take out the guide from the platen, moving the ink collector module forward towards the front of the printer. 4. Press Finish to complete the removal process. The carriage beam moves down and the carriage moves along - HP Latex 3800 | User Guide - Page 68
ways that the substrate can pass through the printer: ● Jumbo-roll-to-jumbo-roll configuration ● Jumbo-roll-to-free-fall configuration ● Jumbo-roll-to-collector configuration There are two ways to load substrate for each configuration: ● Manual load: Recommended for rigid and narrow substrates - HP Latex 3800 | User Guide - Page 69
cases: The jumbo input and output units must be configured respectively, while the printer itself requires no additional configuration. Each jumbo input and output empty cores, etc.). NOTE: All substrates can be loaded with the manual loading procedure (shown below), however it may be easier to use - HP Latex 3800 | User Guide - Page 70
b. Ensure that the input and output rubber spindle levers are raised. c. Open the latches on the input and output rubber spindles. d. Move the input and output rubber spindles to the front to create space to pass the substrate behind them. 62 Chapter 4 Handle the substrate ENWW - HP Latex 3800 | User Guide - Page 71
e. Open the front door. f. Open the curing module latches. g. Open the curing module. ENWW Load a roll into the Jumbo Roll Solution 63 - HP Latex 3800 | User Guide - Page 72
h. Open the loading table latches. i. Open the loading table. 2. Assure both jumbo input and output units are ready for loading: NOTE: Any jumbo unit control panel changes will require you to re-enable the unit. 1. E-stop button 2. Error LED 3. "Disabled" LED 4. Steering controls 5. Un/rewinder - HP Latex 3800 | User Guide - Page 73
input and output units. b. Make sure the unwinder and rewinder mode selector knobs (5) are set to Manual (right most position) on both jumbo input and output units. c. Make sure both jumbo input and output units are powered on (11). Otherwise power them on by using their corresponding disconnect - HP Latex 3800 | User Guide - Page 74
both operator platforms. NOTE: Make sure to lock the platform with the secure cable attached to the railing. 3. Load the substrate roll into the jumbo input unit: a. Select the appropriate spindle for you core diameter. b. Make sure the spindle bladders are deflated, then slide the spindle into the - HP Latex 3800 | User Guide - Page 75
identify your input and output tension settings based on the type of substrate used: PVC Flooring Laminates Synthetic Leather Jumbo input unit tension [N/m] 50 10 40 Jumbo output unit tension [N/m] 85 25 85 b. Calculate the necessary input and output counterweights based on the tension settings - HP Latex 3800 | User Guide - Page 76
Tension [N/m] 110 80 80 80 60 60 60 30 30 30 10 10 10 Width [m] 2.5 1.4 2.0 2.5 1.4 2.0 2.5 1.4 2.0 2.5 1.4 2.0 2.5 Counterweight [Kg] 2 34 24 16 40 32 26 48 44 42 54 52 50 d. Combine the available 2kg, 3kg and 5kg weights (see image below) to achieve the required total counterweight on each of - HP Latex 3800 | User Guide - Page 77
position at 3 key rollers along the substrate path; the printer's first diverter roller, as well as the tension compensator's and feeding paper. Before you perform it, please read the following: a. Set the jumbo input unit unwinder speed knob (8) to 30%. b. Gently thread the substrate through, all - HP Latex 3800 | User Guide - Page 78
. iv. Over the tension compensator's output diverter roller. v. Under the two operator platform diverter rollers. vi. Over the printer's input diverter roller. vii. Under the printer's input rubber spindle. viii. Past the loading table. ix. When the substrate reaches the loading table, set the speed - HP Latex 3800 | User Guide - Page 79
versa). h. Set the jumbo input unit unwinder to automatic mode (5 to left position). NOTE: After the unwinder has been enabled, the input roll should automatically turn bringing the tension bar up to about 1/3 of the way along its track. If this doesn't occur, pause and troubleshoot the issue. Load - HP Latex 3800 | User Guide - Page 80
i. Manually adjust the position of the input steering module's sensor by module automatically moves to compensate for substrate skew/telescoping. k. Visually inspect the substrate throughout the jumbo input unit. Look for baggy regions, tears, severe wrinkles etc. If you observe any serious - HP Latex 3800 | User Guide - Page 81
the black substrate guide lying underneath and behind. Close both latches and the lever. 10. Thread substrate through output jumbo roll and enable roughly with the marks (if you made them previously). You may stop the printer feeding as soon as the substrate reaches the output core. See the below - HP Latex 3800 | User Guide - Page 82
along its track. If this doesn't occur, pause and troubleshoot the issue. h. Manually adjust the position of the output steering module's sensor: printer is now ready to print. Manual loading 1. Make sure the printer is ready for loading. a. Make sure the printer is ON and armed. NOTE: Jumbo input - HP Latex 3800 | User Guide - Page 83
b. Ensure that the input and output rubber spindle levers are raised. c. Open the latches on the input and output rubber spindles. d. Move the input and output rubber spindles to the front to create space to pass the substrate behind them. ENWW Load a roll into the Jumbo Roll Solution 75 - HP Latex 3800 | User Guide - Page 84
e. Open the front door. f. Open the curing module latches. g. Open the curing module. 76 Chapter 4 Handle the substrate ENWW - HP Latex 3800 | User Guide - Page 85
loading table. 2. Use the Internal Print Server to raise the carriage beam to its loading position. 3. Assure both jumbo input and output units are ready for loading: NOTE: Any jumbo unit control panel changes will require you to re-enable the unit. 1. E-stop button 2. Error LED 3. "Disabled" LED - HP Latex 3800 | User Guide - Page 86
input and output units. b. Make sure the unwinder and rewinder mode selector knobs (5) are set to Manual (right most position) on both jumbo input and output units. c. Make sure both jumbo input and output units are powered on (11). Otherwise power them on by using their corresponding disconnect - HP Latex 3800 | User Guide - Page 87
both operator platforms. NOTE: Make sure to lock the platform with the secure cable attached to the railing. 4. Load the substrate roll into the jumbo input unit: a. Select the appropriate spindle for you core diameter. b. Make sure the spindle bladders are deflated, then slide the spindle into the - HP Latex 3800 | User Guide - Page 88
it correctly based on the roll's winding direction (printed side in or vice versa), and gently lower it until it rests securely on the jumbo input unit's unwinder safety chucks. f. Close the chucks when the spindle is fully rested. NOTE: The recommended lifting technique, using an overhanging crane - HP Latex 3800 | User Guide - Page 89
identify your input and output tension settings based on the type of substrate used: PVC Flooring Laminates Synthetic Leather Jumbo input unit tension [N/m] 50 10 40 Jumbo output unit tension [N/m] 85 25 85 b. Calculate the necessary input and output counterweights based on the tension settings - HP Latex 3800 | User Guide - Page 90
Mark the expected substrate edge position at 3 key rollers along the substrate path; the printer's first diverter roller, as well as the tension compensator's first and last diverter rollers. Do this for both the jumbo input and output units. You may do this only for one substrate edge, although it - HP Latex 3800 | User Guide - Page 91
. iv. Over the tension compensator's output diverter roller. v. Under the two operator platform diverter rollers. vi. Over the printer's input diverter roller. vii. Under the printer's input rubber spindle. viii. Past the loading table. ix. When the substrate reaches the loading table, set the speed - HP Latex 3800 | User Guide - Page 92
versa). h. Set the jumbo input unit unwinder to automatic mode (5 to left position). NOTE: After the unwinder has been enabled, the input roll should automatically turn bringing the tension bar up to about 1/3 of the way along its track. If this doesn't occur, pause and troubleshoot the issue. 84 - HP Latex 3800 | User Guide - Page 93
i. Manually adjust the position of the input steering module's sensor by loosening module automatically moves to compensate for substrate skew/telescoping. k. Visually inspect the substrate throughout the jumbo input unit. Look for baggy regions, tears, severe wrinkles etc. If you observe any serious - HP Latex 3800 | User Guide - Page 94
the black substrate guide lying underneath and behind. Close both latches and the lever. 13. Thread substrate through output jumbo roll and enable roughly with the marks (if you made them previously). You may stop the printer feeding as soon as the substrate reaches the output core. See the below - HP Latex 3800 | User Guide - Page 95
the printer's jumbo output unit rewinder to automatic mode (5 to left position). NOTE: When the rewinder is enabled, the input roll should automatically turn bringing the tension bar up to about 1/3 of the way along its track. If this doesn't occur, pause and troubleshoot the issue. h. Manually - HP Latex 3800 | User Guide - Page 96
169. The printer is now ready to print. Load a roll (jumbo-roll-to-free-fall configuration) The substrate is mounted on the jumbo input unit unwinder step 13 if performing manual loading. Load a roll (roll-to-collector configuration) This configuration is similar to the jumbo roll-to-free-fall - HP Latex 3800 | User Guide - Page 97
NOTE: It is strongly recommended to remove the output diverter roller from the printer before loading substrate in this configuration. Failure to do so limits the maximum output roll diameter, and mm (54 in): 1067-mm (42-in) and 305-mm (12-in) tubes ENWW Load a roll into the Jumbo Roll Solution 89 - HP Latex 3800 | User Guide - Page 98
-mm (6-in) tubes 1. Follow the whole loading procedure for the Load a roll (jumbo-roll-to-free-fall configuration) on page 88. 2. Load an empty substrate core onto roller). NOTE: Loop detection is done in the center of the printer; avoid putting your foot or any other object under the collector in - HP Latex 3800 | User Guide - Page 99
8. Press the Finish button. 9. Go to the Internal Print Server and press the Enable collector button. The printer is now ready to print. Load a roll onto the spindle NOTE: Contact HP to know the recommended third party solutions for substrate lifter and core adaptors. The spindle has a pneumatic - HP Latex 3800 | User Guide - Page 100
spindle. The core position should match with the substrate coming from the input jumbo roll. TIP: The rolls should be centered to reduce the risk of skew area to remove any dirt. WARNING! The air gun provided with the printer is only intended to inflate the spindle. When recommended to use for - HP Latex 3800 | User Guide - Page 101
job without threading again 1. Set jumbo output unit to manual mode. Cut the substrate close to the printer and operator platform. 2. Click with the collector: Remove the printer's output diverter roller: 1. Loosen the set screws on each of the bearing units supporting the roller. 2. Slide the - HP Latex 3800 | User Guide - Page 102
Additional notes ● When this option is selected, while loading, the printer moves the substrate backwards and forwards several times in order to measure the skew at different points. ● During this phase Calibrating advance appears. ● When finished, - HP Latex 3800 | User Guide - Page 103
has completely stopped before proceeding with step 1 below. NOTE: Any jumbo unit control panel changes will require you to re-enable the unit. both the input unwinder mode selector (5), and steering module controls (4) to manual mode. Toggle the unwinder spin direction (7) on its control panel. 3. - HP Latex 3800 | User Guide - Page 104
printer (approximately 500cm). 8. Rewind any excess material to the output roll by running the rewinder (5) in manual model. Once all the excess material has been wound up, stop the jumbo the tension bar. Unload a roll NOTE: Contact HP to know the recommended third party solutions for substrate - HP Latex 3800 | User Guide - Page 105
Wind the substrate manually onto the output roll. 7. Open the two latches at each side of the spindles. 8. Remove the output roll from the printer. 9. Press on page 2 The HP Latex 3800 Jumbo Roll Solution has a set of LED lights at the output side of the printer. The output platform provides - HP Latex 3800 | User Guide - Page 106
.oms file and click Update. You can also export substrate presets using Export label. NOTE: The maximum number of substrate presets supported by the printer is 126. Export multiple presets Multiple substrate presets can be exported together in a single .oms substrate file. How to export multiple - HP Latex 3800 | User Guide - Page 107
When the .oms file has been imported, the following information is displayed: Use a new substrate Whenever you load a new substrate type into your printer, you must choose a substrate preset for it. 1. If no specific preset for that substrate appears in the list, check the Online substrate manager - HP Latex 3800 | User Guide - Page 108
obtained from the Add New Substrate wizard) and adjust the settings manually. See Edit a substrate preset on page 105. This is It is/does not: ● A printer to printer color consistency solution. ● Does not modify existing print modes or substrate. It only supports the following print modes: ● 8p - HP Latex 3800 | User Guide - Page 109
NOTE: A Tiling suffix is added to the name of the substrate, you edit the name, but you cannot erase the suffix. 2. A warning about the solution space change in the new substrate appears, click OK. 3. A window appears to recommend the CLC to select before the first time the substrate is used. 4. - HP Latex 3800 | User Guide - Page 110
plot and sideway color bars are automatically introduced. Workflow for non-optimized substrates is not affected. 7. Substrate can be exported from one printer to another. IMPORTANT: Tiling substrates can only be imported with the latest firmware. See Update the firmware on page 27. 102 Chapter - HP Latex 3800 | User Guide - Page 111
ensure that the roll width is specified, either automatically by the printer or by yourself. You may not experience the best possible results a new substrate preset with the Add New Substrate wizard The Add New Substrate guides you to work out the best settings for your substrate. It first requests - HP Latex 3800 | User Guide - Page 112
meet your expectations, you can select Advanced settings at any time and make manual changes. However, you are recommended to print the first test print as preset, following the guidelines provided in Troubleshoot substrate issues on page 372 and Troubleshoot print-quality issues on page 385. - HP Latex 3800 | User Guide - Page 113
substrate preset. It is recommended for advanced users only. NOTE: You can change only the presets that you have created yourself. The presets supplied by HP cannot be changed. ENWW Edit a substrate preset 105 - HP Latex 3800 | User Guide - Page 114
mask is recommended to obtain better grain uniformity. 5. Enable System Preheat mode to achieve more stable color consistency over long runs. When enabled, the printer automatically runs a warm-up routine immediately prior to the real job in order to bring the print system up to a stable operating - HP Latex 3800 | User Guide - Page 115
only recommended for those jobs that require tight color matching over long runs. Do not use this option for single prints or short runs. System preheat is only applicable in the following print modes: ● 6p 80% - 100% ● 8p 80% - 120% ● 10p 80% - 120% In order to achieve a highly optimized preset for - HP Latex 3800 | User Guide - Page 116
By default, all the generic print modes use the Large mask. Consider the Optimize for Tiling option to get the best color consistency when printing tiles. On-the-fly adjustments You can modify the substrate settings while printing. In the Internal Print Server main window, press the Print adjustment - HP Latex 3800 | User Guide - Page 117
4. Adjust the vacuum level up or down. The input and output tensions are adjusted automatically, depending on the vacuum level. 5. Illustrations of the possible effects of not enough, too much, and correct tension respectively. To apply and save the values, press the Apply button in the dialog box - HP Latex 3800 | User Guide - Page 118
Considerations ● A 6-color ink set enables smooth transitions; always use this option for best print quality. ● Use an 8-pass print mode for best print quality with frontlit substrates. ● Use a 14- or 18-pass print mode for best print quality with backlit substrates and textiles. ● When using a high - HP Latex 3800 | User Guide - Page 119
* Non-porous textile or canvas. See Check the porosity of your substrate on page 39. ENWW Edit a substrate preset 111 - HP Latex 3800 | User Guide - Page 120
calibration on page 160. 2. Create ICC profiles for your substrate; see your RIP documentation for instructions. Remove a substrate preset To remove a substrate preset from your printer, go to the Internal Print Server and select Substrate > Remove. Then select the category and type of the substrate - HP Latex 3800 | User Guide - Page 121
Online substrate manager From the menu select Substrate > Search substrate online, or click the Search online button in the Load printer configuration dialog. This screen is shown: Sorting To sort, click on the column title or place the mouse cursor over the column title and click - HP Latex 3800 | User Guide - Page 122
● Type a text string. ● Application Remote Media searches automatically if search text contains more than one character. ● Click Clear filters to display the full list. Install new substrate To install a new substrate preset, go to the Internal Print Server and select Substrate > Search substrate - HP Latex 3800 | User Guide - Page 123
synchronization Onyx and Caldera RIP drivers contain all the default substrate presets and ICC profiles the HP Latex 3000 printer series comes with. If you carry out any substrate management action in the HP IPS, go to the RIP and synchronize the substrate list. NOTE: Any new substrate created - HP Latex 3800 | User Guide - Page 124
available, follow these steps: Synchronize substrates with the Caldera RIP 1. Go to the Caldera RIP software and click the Easy Media tool. 2. Click on the printer icon, then click Next. 3. Select the printer to retrieve the substrate, then click Next. 116 Chapter 4 Handle the substrate ENWW - HP Latex 3800 | User Guide - Page 125
4. Click Import. 5. Click Autosync. ENWW Online substrate manager 117 - HP Latex 3800 | User Guide - Page 126
added to the end of the substrate list. Synchronize substrates with the ONYX RIP 1. For retrieving your custom substrates from the machine, click on Configure Printer. 2. Click the Device tab, select the machine, then click Features. 118 Chapter 4 Handle the substrate ENWW - HP Latex 3800 | User Guide - Page 127
3. A new window appears, select Global Printer Options, then click Configure. 4. Another window appears, click From Printer. ENWW Online substrate manager 119 - HP Latex 3800 | User Guide - Page 128
5. A new window appears, select the custom substrates you want to import, and click OK. The selected substrates are now added to the Media Manager library. Close all the open windows. Set the carriage beam position The carriage beam position determines the vertical distance between the printheads - HP Latex 3800 | User Guide - Page 129
carriage beam position, go to the Internal Print Server and select the appropriate position from the drop-down list. WARNING! Keep away from the printer's moving parts until the carriage beam has reached its new position. CAUTION: Do not change the carriage beam position while the printhead cleaning - HP Latex 3800 | User Guide - Page 130
containing the image to be printed The output folder should be the shared folder on the Internal Print Server computer that was created during printer installation. The Internal Print Server cannot take files directly from the network because access would not be fast enough. 1. Go to the Internal - HP Latex 3800 | User Guide - Page 131
2. Select the Add New Job icon or File > Add New Job. Navigate to the folder containing the print job files, and click Open to import the job into the Internal Print Server. TIP: You can sort the list by any column. 3. The next dialog box displays information about the job. You can change the - HP Latex 3800 | User Guide - Page 132
In the Spacing section, this dialog gives the opportunity to define a horizontal margin that will be left blank, or to center your jobs on the substrate so that there is an equal amount of white space on both sides. If the number of copies is more than one, then it will apply these properties: ● - HP Latex 3800 | User Guide - Page 133
4. To see more job options, click the Advanced settings button in the Job Properties dialog. In this dialog, although the substrate and print mode can be changed from this window by using the Change button, it is recommended not to do so, because it may adversely affect print quality. It is better - HP Latex 3800 | User Guide - Page 134
top right of the Job Properties window of the dialog that appears when clicking the Image composition button. NOTE: Rotation is available only when the printer is not printing. Press the Save button to store the current image rotation or Cancel to discard the changes and return to main dialog of - HP Latex 3800 | User Guide - Page 135
Add Existing Job : Return a job to the queue that has been printed already. Printed jobs remain available unless deleted manually. ● Edit Job : Edit the properties of a job in the queue. ● Proof : Proof a job in the files may or may not be left on the printer's hard ENWW Delete a print job 127 - HP Latex 3800 | User Guide - Page 136
after the other, across the width of the substrate if there is room. You can use the Advanced Nesting Arrangement window to alter the layout manually. See Introduction to JDF on page 31. Tiling Tiling is a layout method that allows you to print a large image in sections, and then put the - HP Latex 3800 | User Guide - Page 137
● Select the width and height of each section. The number of sections is then calculated automatically. ● Select the number of horizontal and vertical sections. The width and height of each section is then calculated automatically. If you choose a non-zero overlap, the size of each section will be - HP Latex 3800 | User Guide - Page 138
NOTE: To be nested together, jobs must be of the same resolution and printed on the same substrate. Any incompatible job is added to the queue as a separate, non-nested job, and an explanatory message is displayed. When you press the Open button with nesting enabled, the Advanced Nesting Arrangement - HP Latex 3800 | User Guide - Page 139
Nested jobs must all be printed with the same number of passes. Therefore, the number of passes used for all jobs will be copied from the first job. From the current dialog, press the Image composition button to access another dialog where the Arrange button can be selected. If you press the - HP Latex 3800 | User Guide - Page 140
margin. When you are satisfied with the layout, press the OK button. Restart and Print If the printer suddenly shut downs and the Internal Print Server goes offline, you can ready the printer to continue rapidly To use this feature, via the Internal Print Server, go to Tools>Restart and Print - HP Latex 3800 | User Guide - Page 141
, which deposit the ink on the substrate. Each cartridge contains HP Latex Ink, and consists of a bag within a recyclable cardboard box circuitry. If pressure is put on a cartridge while it is connected to the printer, the pressure is transmitted to the ink pressure sensor, which may break; in - HP Latex 3800 | User Guide - Page 142
devices (see the Glossary on page 428). Avoid touching pins, leads and circuitry. The printer's six-color writing system uses six dual-color printheads with a total of 63,360 nozzles, and an HP Latex Optimizer printhead with 10,560 nozzles. WARNING! Printheads should be stored vertically: if boxed - HP Latex 3800 | User Guide - Page 143
left to right. Change the left spittoon every time the cleaning roll is replaced. The foam is provided with the HP 881 Latex Cleaning Roll. Condensation collector bottle The printer has a system that collects most of the vapor generated while drying and curing the ink and condenses it in a bottle - HP Latex 3800 | User Guide - Page 144
mixed before use. 3. Tear off the square and fold it inside the handle as illustrated. 4. Put the new cartridge into its correct place on the printer. TIP: Use both hands: the cartridge is quite heavy. 5. Check that the rubber part around the needle in the cartridge connector is clean. Clean gently - HP Latex 3800 | User Guide - Page 145
of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered experience print-quality problems, HP recommends changing to Original HP inks. Maintain the a cartridge's expiration date at any time: see Printer status and alerts on page 26. Check the status - HP Latex 3800 | User Guide - Page 146
All lights off: no cartridge, cartridge not connected, or unknown problem The level of ink remaining in each color is displayed at the Out of warranty, this indicates that non-HP ink is being used. See the limited warranty document provided with your printer for details of the warranty implications. - HP Latex 3800 | User Guide - Page 147
See Warranty note. As the printhead information is write once only, the status of the printhead cannot be reverted. ● Ink supply marked as Non-HP and considered as used. ● The printer enters Safe Mode and the drying lamps are turned OFF with a direct impact on print quality. Recovery from non - HP Latex 3800 | User Guide - Page 148
not trying to print: stop the job queue. 2. In the Internal Print Server, select Printer > Replace printheads. 3. If the service position window is open, you are asked to close it. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath - HP Latex 3800 | User Guide - Page 149
. 6. Lift the handle provided with the printhead, and pull the handle gently upwards to disconnect the printhead from the carriage. 7. Remove the printhead from the printer. The original packaging materials can be used to discard the old printhead or in case there is a need to return it to - HP Latex 3800 | User Guide - Page 150
2. Push the latch handle against the rear beam as much as possible. 3. Tilt the printhead a little before taking it completely out of its pocket. 142 Chapter 6 Handle the ink system ENWW - HP Latex 3800 | User Guide - Page 151
caps are labeled as shown below. NOTE: Remember which printhead came from which slot; the printer will report an error if you later replace a printhead in a different slot. Insert 2. Shake the printhead according to the instructions on the packaging. ENWW How to work with ink system components 143 - HP Latex 3800 | User Guide - Page 152
You may wish to keep the protective caps for later reuse, in case you ever want to remove a printhead from the printer. 4. Put the new printhead into its correct place in the printer, and lower its handle. CAUTION: Insert the printhead slowly. It is recommended to insert it as vertically as possible - HP Latex 3800 | User Guide - Page 153
6. Press with two fingers on the primer to ensure the primer ports are well inserted. 7. Secure the latch. 8. Close the service position window and press OK. The printer checks that the new printhead has been correctly inserted (the status is shown in the Internal Print Server), and recommends - HP Latex 3800 | User Guide - Page 154
way to protect it is by replacing the protective caps that you removed before inserting it into the printer. CAUTION: It is important to use the HP Latex Optimizer sealing cap for the HP Latex Optimizer printhead. Check and clean the printheads This procedure should be followed daily. 1. Go to the - HP Latex 3800 | User Guide - Page 155
conditions, and is in operation when the icon is displayed on the printer's computer. For optimal performance, use Original HP ink cartridges. HP Latex printing systems, including Original HP inks and printheads, are designed and engineered together to provide uncompromising print quality - HP Latex 3800 | User Guide - Page 156
1. Printhead cleaning roll 2. Aerosol filters 3. Drying filters 4. Left spittoon The Internal Print Server provides instructions for all replacements. Go to the Internal Print Server and select Printer > Replace cleaner roll. A wizard appears summarizing all the operations to be done: ● Replace the - HP Latex 3800 | User Guide - Page 157
position window. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath the operator platform: simply release the lock pin and slide it - HP Latex 3800 | User Guide - Page 158
6. Remove both aerosol filters, using their handles. 7. Insert the two new filters. There is only one way to insert them that works. If you feel resistance, try to insert the filter the other way round. 8. Close the lids. 9. Close the latches. 10. Click Next at the bottom of the wizard window to - HP Latex 3800 | User Guide - Page 159
Replace the drying filters 1. Handling them by the plastic flaps, remove the two drying filters from each side of the carriage. ENWW How to work with ink system components 151 - HP Latex 3800 | User Guide - Page 160
2. Insert the new filters. 3. Attach the two plastic flaps to each filter. 4. Close the service position window. 5. Click Next at the bottom of the wizard window to start the replacement of the left spittoon. Replace the left spittoon 1. Open the - HP Latex 3800 | User Guide - Page 161
3. Slide out the left spittoon foam with its frame. 4. Remove the foam from the frame. 5. Insert the new foam into the frame, making sure it is flat, and without wrinkles. ENWW How to work with ink system components 153 - HP Latex 3800 | User Guide - Page 162
6. Insert the frame into place in the left spittoon housing. Ensure that it is flat. 7. Click Next at the bottom of the wizard window to start the replacement of the printhead cleaning roll. Replace the printhead cleaning roll 1. Any unused portion of the roll is wound on to the takeup roll at this - HP Latex 3800 | User Guide - Page 163
2. In order to replace the printhead cleaning roll, unlock and open the door on the front right of the printer. 3. Grip the handle and pull the whole printhead cleaning roll assembly out through the door. ENWW How to work with ink system components 155 - HP Latex 3800 | User Guide - Page 164
4. Pull the black knob on the upper left and move the pinch system aside. 5. Clean the rubber blade with the end of the roll. 156 Chapter 6 Handle the ink system ENWW - HP Latex 3800 | User Guide - Page 165
6. Slide both rolls off their axles and dispose of the roll with the used cleaning material according to the instructions provided with the new roll. Also consult your local authorities to determine the correct manner in which to dispose of wastes. Keep the empty core - HP Latex 3800 | User Guide - Page 166
a message about clearing a printhead cleaning roll jam. Pull the whole assembly out, wind a little of the roll forward, then slide it back in again. The printer will check the roll again. NOTE: Do not cut the cleaning material in order to reattach it to the lower roller. An unexpected roll radius - HP Latex 3800 | User Guide - Page 167
Grip the handle and push the whole printhead cleaning roll assembly back into the printer. Ensure that you push it as far as it will go. 14. Close empty or remove the drain container: this is done by a service engineer during preventive maintenance. ENWW How to work with ink system components 159 - HP Latex 3800 | User Guide - Page 168
the printhead-to-paper spacing changes significantly. ● When there are print-quality problems that could be caused by printhead misalignment. To align the printheads, go to the Internal Print Server and select Printer > Printhead alignment. Printhead alignment can be affected by wrinkles or other - HP Latex 3800 | User Guide - Page 169
The picture below shows the distribution of printheads in the carriage. It also shows the correspondence between printhead and patterns, with guidance on the direction of the corrections (0-40) applied. The following table summarizes the correction type controlled by each pattern. Pattern A B C D - HP Latex 3800 | User Guide - Page 170
printheads in both directions (scan axis and substrate axis). The image below shows the background with the optimizer lines on top of it. 162 Chapter 7 Printer calibration ENWW - HP Latex 3800 | User Guide - Page 171
Printer > Printhead alignment > Verify alignment > Print. NOTE: You can use the diagnostics plot to check printhead alignment, then fine-tune the values by following the instructions . Each part is described following the terminology of the manual alignment. Row0 is the row of printheads closer to - HP Latex 3800 | User Guide - Page 172
outer cross. In case of misalignment the arrows indicate the pattern of the manual alignment that will correct the misalignment. Also, the '20' label indicates a '20' value is applied. For example, imagine that in the manual alignment the chosen value for L is 12, and the chosen value for O - HP Latex 3800 | User Guide - Page 173
. Also, the '20' label indicates the direction in which the line will be moved if a '20' value is applied. For example, imagine that in the manual alignment the chosen value for D is 12, and the chosen value for H is 7. Imagine also a misplacement in the M: As in the previous zone, increasing D and - HP Latex 3800 | User Guide - Page 174
description of the previous areas, in case of misalignment the bottom arrows indicate the pattern of the manual alignment that will correct the misalignment (I, J patterns). Also, the '20' label indicates the direction correction J=13, and how to correct it. 166 Chapter 7 Printer calibration ENWW - HP Latex 3800 | User Guide - Page 175
weight of the printhead. This calibration has been designed to provide consistency as the printhead ages (drop-weight degradation) and from one printer to another. For example, to reach a maximum cyan density of 0.6, one printhead may require 3 drops while another one may require 3.5 drops (lower - HP Latex 3800 | User Guide - Page 176
is displayed by the Internal Print Server; see Color calibration fails on page 416. 3. From the measurements made by the spectrophotometer, the printer calculates the necessary correction tables to apply to your print jobs for consistent color printing on that substrate type-except in the case of - HP Latex 3800 | User Guide - Page 177
correct, you may wish to change the substrate-advance compensation manually. See Troubleshoot printquality issues on page 385 for steps to determine whether problems related to substrate advance, or when you define a new substrate. ENWW Color consistency between different HP Latex 3000 printers - HP Latex 3800 | User Guide - Page 178
and probably your substrate type is not compatible with it. Manual substrate-advance compensation While printing, you can view and change the print job and then the Printing Adj. button, or by selecting Printer > Printing adjustments. Alternatively, you can use the Print adjustment button in the - HP Latex 3800 | User Guide - Page 179
the value selected is the average of both values. For example, if the test says the value could be +2.0/+3.0, then +2.5 is selected. 2. Via IPS > Printer > Printing adjustments, look for the current advance value set and add to this number the value chosen in step number 1. For example, if the value - HP Latex 3800 | User Guide - Page 180
NOTE: The manual substrate advance compensation obtained through this process is only usable for the loaded substrate. It is important to note that this value cannot be used on another printer. If you planned to use the same substrate on multiple printers you need go through the complete process on - HP Latex 3800 | User Guide - Page 181
8 HP Print Care Print Care is a program that helps you to maintain your printer in optimal condition and advises you how to solve any problems that occur. It can also give you full information about the current status and past history of the printer. The program is already installed in the printer's - HP Latex 3800 | User Guide - Page 182
instructions. It can also list the tests that have been run in the past. See Print Care diagnostics on page 174 for more details. NOTE: Individual tests are not selectable: the whole series of tests is run automatically. ● Printer your support representative to report an issue, pass on the - HP Latex 3800 | User Guide - Page 183
mode. You can then go to the Diagnostics section and run the diagnostic you need. NOTE: Read the descriptions of the diagnostics and follow the instructions. IMPORTANT: When the printer is started in diagnostic mode, it is unable to print. When you have finished the diagnostics, select - HP Latex 3800 | User Guide - Page 184
pop up if an update is available. When this happens, follow the instructions to update the software. NOTE: This update applies only to the Print , contact your service representative. NOTE: Print Care needs to be reinstalled whenever the printer changes ownership. 176 Chapter 8 HP Print Care ENWW - HP Latex 3800 | User Guide - Page 185
9 Hardware maintenance The HP Latex 3800 Jumbo Roll Solution is sold with a 3 year HP Service contract. For further information, contact your service representative. WARNING! Hardware maintenance may be performed by trained personnel only. During printer installation, the designated personnel - HP Latex 3800 | User Guide - Page 186
inspection Contact your support rep. Cleaning kit User maintenance kit Service maintenance kit Textile service maintenance kit User up-time kit Reseller uptime kit X X X X X X X X X X X X HP Latex 3x00 Printer Series maintenance kits and tools Name HP Latex 3x00 Series Cleaning - HP Latex 3800 | User Guide - Page 187
the usual channel NOTE: For the latest information on kits available for your printer, and their contents, see http://www.hp.com. *Frequencies are approximate and will depend on print mode usage. HP Latex 3x00 Printer Cleaning Kit contents Part Flex cleaner and 12 flex sponges Brush Cotton swabs - HP Latex 3800 | User Guide - Page 188
Content Printhead cleaning rubber assembly HP Latex 3x00 Cleaning Kit Upgrade 5 printhead cleaning rubber blades Machine Grease and Oil kit Pads Diverter wheels Quantity 3 1 1 1 1 2 NOTE: The contents of the kit may vary. NOTE: Some keys are provided with the printer. See Safety precautions on - HP Latex 3800 | User Guide - Page 189
maintenance operations The Maintenance section of the Print Care program (see HP Print Care on page 173) reminds you when routine hardware maintenance should be done. Perform maintenance with Print Care wizards If your printer is connected to the Internet, Print Care provides guidance (wizards - HP Latex 3800 | User Guide - Page 190
is in the HP cloud, HP can update and improve it so that Print Care will always show the latest version. Perform maintenance without Print Care wizards IMPORTANT: If your printer is not connected to the Internet, you must perform maintenance operations manually with the help of this guide. Without - HP Latex 3800 | User Guide - Page 191
other risks; it may also be required for other reasons. The following printer-system movements and processes are required during maintenance operations. The Printer tools menu in Print Care can be used when the printer is not connected to the Internet. Remember to follow all the safety precautions - HP Latex 3800 | User Guide - Page 192
touch gears or moving rolls during printing. ● To move the rubber blade, select Printer tools > Move the rubber blade. - Move to service position - Move to normal position How to turn the printer off and on for maintenance operations IMPORTANT: When performing maintenance operations, always turn - HP Latex 3800 | User Guide - Page 193
process takes some time to complete. Wait until the green power light is off before proceeding. 2. Turn off the printer using the main switch at the front right of the printer. CAUTION: With this procedure, the printhead carriage will not return to the normal position, and therefore the printheads - HP Latex 3800 | User Guide - Page 194
2. Pay attention to the Internal Print Server and rearm the printer when requested, as usual. CAUTION: In some maintenance procedures, the carriage beam is up when you turn on the printer, and the carriage moves during initialization. Avoid putting any part of your body in the print area. 186 - HP Latex 3800 | User Guide - Page 195
and replace of ink the oiler foams Clean the carriage rails and replace the oiler foams on page 207 HP Latex 3x00 Printer Cleaning Kit and Carriage Rail Cleaning Tool, provided with your printer Empty the oil collector caps Empty the oil collector caps on page 223 Clean the bottom of the - HP Latex 3800 | User Guide - Page 196
foams on page 207 HP Latex 3x00 Printer Cleaning Kit and Carriage Rail Cleaning Tool, provided with your printer Grease the printhead 190,000 m² with 8 passes To be done by a service engineer. Call your service representative (see HP Customer Care Centers on page 418). When required Check and - HP Latex 3800 | User Guide - Page 197
-67054: Curing heater and fan module, included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A) Replace a service station cap Replace a service station cap on page 322 CZ056-67036: SVS Caps Kit, included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A) Replace an intermediate - HP Latex 3800 | User Guide - Page 198
caps Clean the service station caps on page 346 Clean the vapor removal external filter Clean the vapor removal external filter on page 261 Brush Clean the bottom of the carriage, the drying glasses, and the line sensor Clean the bottom of the carriage, the HP Latex 3x00 Printer Cleaning Kit - HP Latex 3800 | User Guide - Page 199
HP Latex 3x00 Printer Cleaning Kit, provided with your printer Clean the substrate-advance sensor Clean the substrate-advance sensor HP Latex 3x00 Printer Cleaning Kit, on page 194 provided with your printer done by a service engineer. Call your service representative (see HP Customer Care Centers - HP Latex 3800 | User Guide - Page 200
Weekly Before any cleaning maintenance, ensure that you have turned the printer off, and be careful to follow the appropriate safety precautions. Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety - HP Latex 3800 | User Guide - Page 201
Prepare to clean the print zone 1. Ensure that you have the HP Latex 3x00 Printer Cleaning Kit, provided with your printer. 2. Ensure that the printer is not printing. 3. Unload the substrate. 4. Ensure that all windows, covers, and doors are closed and remain in their original positions. 5. Move - HP Latex 3800 | User Guide - Page 202
or substrates with porous liners, are not supported and should not be used with your printer. However, under normal printing conditions with non sensor 1. Ensure that you have the HP Latex 3x00 Printer Cleaning Kit, provided with your printer. 2. Ensure that the printer is not printing. 3. Unload the - HP Latex 3800 | User Guide - Page 203
around the sensor thoroughly with a clean cloth dampened with distilled water. 3. Wipe the sensor window with one of the cotton swabs provided in the Printer Cleaning Kit, slightly dampened (not soaked) with isopropyl alcohol, to remove dried ink. If the sensor window is heavily coated with dry ink - HP Latex 3800 | User Guide - Page 204
Safety precautions on page 2 Electric shock hazard The aerosol filters should be kept clean for optimal performance and reliability. 1. Ensure that the printer is not printing. 2. Ensure that all windows, covers, and doors are closed and remain in their original positions. 196 Chapter 9 Hardware - HP Latex 3800 | User Guide - Page 205
position window. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath the operator platform: simply release the lock pin and slide it - HP Latex 3800 | User Guide - Page 206
6. Remove both aerosol filters, using their handles. 7. Use a flat screwdriver to remove the dry aerosol and then a brush to remove any remaining dirt. Try to avoid loose dirt falling into the filter. 198 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 207
other way round. 9. Close the lids. 10. Close the latches. 11. Close the service position window. Clean the pinchwheels and drive roller Risk of burns Crush hazard Risk of trapped pinchwheels and drive roller 1. Ensure that the printer is not printing. 2. Unload the substrate. ENWW Weekly 199 - HP Latex 3800 | User Guide - Page 208
Clean the pinchwheels 1. Open the latches. 2. Pull the pinchwheel module to its lowest position. 3. Clean the pinchwheels carefully with a cloth dampened with water; do not use petroleum-based cleaning liquids. Clean the drive roller 1. Start the drive roller moving slowly backwards. 200 Chapter 9 - HP Latex 3800 | User Guide - Page 209
with two rows of plastic ramps. Prepare to clean the output platen 1. Ensure that the printer is not printing. 2. Unload the substrate. 3. Turn off the printer in the correct manner for maintenance operations: see Turn the printer off on page 184. 4. Wait for the curing modules to cool down (approx - HP Latex 3800 | User Guide - Page 210
2. Open the curing module latches. 3. Pull out the curing assembly. 202 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 211
plate sides, or the paper path. 2. Check that the window rubber is not broken. 3. Clean the underneath part of the printer. Sitting or lying on the floor, clean the printer with a lint-free cloth dampened with distilled water. 4. Make sure there are no condensates or dirt in the following parts - HP Latex 3800 | User Guide - Page 212
will typically be after about 60-70 liters of ink have been used. You should check the bottle periodically, depending on your usage of the printer. Empty the bottle 1. To remove the bottle, first open the two locks on the left, then open the cover; the hinges are on the right - HP Latex 3800 | User Guide - Page 213
2. Remove the bottle. 3. Empty the bottle. NOTE: The condensates are a mix of ink additives and water. Dispose of the condensates according to local regulations. Find the Safety Data Sheets (MSDS) of the ink in http://www.hp.com/go/msds. 4. Put back the empty bottle. ENWW Weekly 205 - HP Latex 3800 | User Guide - Page 214
5. Take care that the mouth of the bottle is well positioned to receive the liquid falling from above. 6. Close the door. 206 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 215
Before any cleaning maintenance, ensure that you have turned the printer off, and be careful to follow the appropriate safety precautions 2 Electric shock hazard For the latest information, see http://www.hp.com/go/latex3000/manuals/. Prepare to clean the carriage rails 1. Ensure that you have the - HP Latex 3800 | User Guide - Page 216
you have the cleaning wicks (one bag of 20) and a 10 ml bottle of lubricant oil from the HP Latex 3x00 Printer Cleaning Kit, also provided with your printer. 3. Ensure that the printer is not printing. 4. You are recommended to wear gloves. 5. Ensure that all windows, covers, and doors are closed - HP Latex 3800 | User Guide - Page 217
2. Moisten the surface of the wicks with the lubricant oil until it turns yellow. A fifth of the bottle should be enough for all 20 wicks. ENWW Every 125 liters of ink 209 - HP Latex 3800 | User Guide - Page 218
to clean the carriage rail. The carriage will perform a series of movements and will stop at the service position. 4. Open the service position window. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath the operator platform: simply - HP Latex 3800 | User Guide - Page 219
5. Insert the Carriage Rail Cleaning Tool front section. CAUTION: If you cancel the process before completion, remember to remove the tool from inside the printer. ENWW Every 125 liters of ink 211 - HP Latex 3800 | User Guide - Page 220
6. Insert the Carriage Rail Cleaning Tool rear sections. 7. Close the service position window and click Continue. 212 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 221
rails manually on page 340. Prepare to replace the oiler foams 1. Ensure that you have the Oiler Foams Kit included in the HP Latex 3x00 Printer Cleaning Kit, provided with your printer. 2. Take the replacement oiler foams and wicks from the kit. 3. Move the carriage to the service position - HP Latex 3800 | User Guide - Page 222
position window. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath the operator platform: simply release the lock pin and slide it - HP Latex 3800 | User Guide - Page 223
3. Remove the old foam. 4. Remove the old wicks. ENWW Every 125 liters of ink 215 - HP Latex 3800 | User Guide - Page 224
5. Insert the new wicks. 6. Insert the new foam. 7. Put back the cover. Replace the rear oiler foam and wicks 1. Locate the rear oiler foam in the carriage. 216 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 225
2. Slide off the cover of the rear oiler foam. 3. Remove the old foam. ENWW Every 125 liters of ink 217 - HP Latex 3800 | User Guide - Page 226
4. Loosen the two screws that attach the black oiler holder to the carriage, and pull the holder out of the carriage 218 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 227
5. If the oiler also has a felt retainer fitted, remove it, and the 2 used felts. If not, skip this step. 6. Remove the used wicks. ENWW Every 125 liters of ink 219 - HP Latex 3800 | User Guide - Page 228
7. Insert the new wicks. Check that the wicks are inserted correctly. 220 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 229
8. If the oiler had the felt retainer fitted, insert 2 new felts, one on each side. If not, go to step 10. 9. Insert the felt retainer. Check that the wicks and retainer are inserted and fitted correctly. ENWW Every 125 liters of ink 221 - HP Latex 3800 | User Guide - Page 230
10. Put the black oiler holder back into position. The holder has two pins to locate it properly. 11. Check again that the new wicks are inserted correctly. 12. Tighten the screws. 222 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 231
Insert the new foam. 14. Slide in the cover. 15. Close the service position window. Finish off replacing the oiler foams 1. Ensure that all windows, covers, and doors are closed and remain in their original position. 2. Turn on the printer in the correct way for maintenance operations: see Turn the - HP Latex 3800 | User Guide - Page 232
windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. 5. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. Empty the oil collector caps 1. Open the front door. 2. Check all of - HP Latex 3800 | User Guide - Page 233
3. Open the loading table latches. 4. Open the loading table. 5. Check all of the back collectors at the center of the printer. ENWW Every 125 liters of ink 225 - HP Latex 3800 | User Guide - Page 234
6. Open the printhead cleaning roll door at the front right of the printer. 226 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 235
7. Check the front and back collectors visible from the door. ENWW Every 125 liters of ink 227 - HP Latex 3800 | User Guide - Page 236
8. Unscrew and remove the cover to access the capping station. 228 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 237
9. Check the front and back collectors visible from the opened cover. Also check the trays on the right; clean them if necessary by absorbing the oil with a cloth or other absorbent material. ENWW Every 125 liters of ink 229 - HP Latex 3800 | User Guide - Page 238
10. Unscrew the pointed screws and remove the left cover. 230 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 239
11. Check the front and back collectors visible from the opened cover. One of the back screws has no collector, as indicated below. Also check the tray on the left; clean it if necessary by absorbing the oil with a cloth or other absorbent material. ENWW Every 125 liters of ink 231 - HP Latex 3800 | User Guide - Page 240
12. In each case, remove and empty the collectors that are full, as shown below, and dispose of the oil according to local regulations. Maximum oil level Remove collector 232 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 241
door. 3. Put back the covers and screw them into place. 4. Close the printhead cleaning roll door. 5. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Clean the bottom of the carriage, the drying glasses, and the line and crash sensors ENWW - HP Latex 3800 | User Guide - Page 242
Ensure that you have the HP Latex 3x00 Printer Cleaning Kit, provided with your printer. NOTE: A steel scourer service position. 7. Move the carriage beam to its highest position (this takes about 2 minutes). 8. Turn off the printer in the correct way for maintenance operations: see Turn the printer - HP Latex 3800 | User Guide - Page 243
9. Open the front door. NOTE: For some operations, there is better access from the back of the printer. Open the loading table too if you find it useful. Clean the carriage bottom ▲ Clean the carriage bottom with a lint-free cloth dampened with distilled - HP Latex 3800 | User Guide - Page 244
Clean the drying glasses 1. Clean the drying glasses with a dampened cloth. 236 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 245
Wipe the crash sensor emitter and receiver lenses located at both sides of the carriage with one of the cotton swabs (provided in the Printer Cleaning Kit) slightly dampened with water. Once cleaned, ensure the parts are completely dry. Finish off cleaning the carriage bottom 1. Close the front door - HP Latex 3800 | User Guide - Page 246
clean the ink deposits 1. Ensure that you have a steel scourer (not provided). 2. Ensure that the printer is not printing. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. Clean the ink deposits 1. Unscrew and open the right front cover to - HP Latex 3800 | User Guide - Page 247
Simple Green AllPurpose Cleaner. 4. Scrub the surface of each ink deposit with the steel scourer, taking care to move it from the inside of the printer towards the outside, to avoid pushing dirt into the drop detector. ENWW Every 125 liters of ink 239 - HP Latex 3800 | User Guide - Page 248
TIP: If access or visibility is not good enough, remove the upper section of the right front cover by unscrewing the screws shown below. 5. Clean the surface of each ink deposit with a cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC - HP Latex 3800 | User Guide - Page 249
in the correct way for maintenance operations: see Turn the printer on on page 185. Clean the e-cabinet fan filters Prepare to clean the e-cabinet fan filters 1. Ensure that the printer is not printing. 2. Locate the fan filters on the printer. Clean the e-cabinet fan filters 1. Pull off the plastic - HP Latex 3800 | User Guide - Page 250
with the air gun. Be careful to locate it back correctly: it must cover the fan's square surface. WARNING! The air gun provided with the printer is only intended to inflate the spindle. When recommended to use for cleaning purposes, make sure to do so according to local regulations since additional - HP Latex 3800 | User Guide - Page 251
Hazardous moving part Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to clean the e-box fan filter 1. Turn off the printer and the power-enable switch. Moving fan blades 2. Locate the rear right panel assembly. ENWW Every 125 liters of ink 243 - HP Latex 3800 | User Guide - Page 252
3. Remove the two pointed T-20 screws that attach the rear right panel assembly. 4. Remove the rear right panel assembly. 244 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 253
5. Remove the two T-20 screws from the e-box support and pull it out carefully. Clean the e-box fan filter 1. Pull off the plastic fan filter cover. ENWW Every 125 liters of ink 245 - HP Latex 3800 | User Guide - Page 254
with the air gun. Be careful to locate it back correctly: it must cover the fan's square surface. WARNING! The air gun provided with the printer is only intended to inflate the spindle. When recommended to use for cleaning purposes, make sure to do so according to local regulations since additional - HP Latex 3800 | User Guide - Page 255
Hazardous moving part Light radiation hazard For more safety information, see Safety precautions on page 2 Electric shock hazard 1. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 2. Remove the spindle. ENWW Every 125 liters of ink 247 - HP Latex 3800 | User Guide - Page 256
3. Clean any metal debris from the bearings with a brush. 248 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 257
ink Before any cleaning maintenance, ensure that you have turned the printer off, and be careful to follow the appropriate safety precautions. Risk Blade Kit (CZ056-67046), which is included in the Printer Maintenance Kit (1HA07-67008 or 1VT19A) but can also be purchased separately. 2. Ensure that - HP Latex 3800 | User Guide - Page 258
3. Unlock and open the printhead cleaning roll door. 4. Pull out the printhead cleaning roll carriage. 250 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 259
5. Put on gloves to protect your hands. 6. Open the pinchwheel (pull out and rotate the black plastic knob). 7. Move the printhead cleaning material aside in order to uncover the rubber blade. Replace the rubber blade 1. Move the rubber blade to the replacement position. ENWW Every 500 liters of - HP Latex 3800 | User Guide - Page 260
2. Use a torx 15 screwdriver to remove the two screws shown below. While you unscrew them, you must hold the two spacers shown on the right (otherwise, they will fall and might get lost). 3. Remove the spacers. 4. Remove the rubber blade and place the new one in position. 5. Replace the screws. - HP Latex 3800 | User Guide - Page 261
● Grease the carriage beam screws on page 267 ● Clean and grease the service station transmission and rods on page 269 ● Empty the drop detector ink vessel filters 1. E-cabinet fan filters are provided with your printer in the HP Latex 3x00 Printer Cleaning Kit: the necessary sets of two filters are - HP Latex 3800 | User Guide - Page 262
2. Ensure that the printer is not printing. 3. Locate the fan filters on the printer. Replace the e-cabinet fan filters 1. Pull off the plastic fan filter cover. 254 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 263
2. For each fan, change the fan filter for the new one provided. Be careful to locate it correctly: it must cover the fan's square surface. 3. Put back the fan cover. Replace e-box fan filter Crush hazard ENWW Risk of trapped fingers Hazardous moving part Electric shock hazard For more safety - HP Latex 3800 | User Guide - Page 264
Prepare to replace the e-box fan filter The e-box fan filter is provided with your printer in the HP Latex 3x00 Printer Cleaning Kit. 1. Turn off the printer and the power-enable switch. 2. Locate the rear right panel assembly. 3. Remove the two pointed T-20 screws that attach the rear right panel - HP Latex 3800 | User Guide - Page 265
5. Remove the two T-20 screws from the e-box support and pull it out carefully. Replace the e-box fan filter 1. Pull off the plastic fan filter cover. ENWW Every 1500 liters of ink 257 - HP Latex 3800 | User Guide - Page 266
2. Change the fan filter for the new one provided. Be careful to locate it correctly: it must cover the fan's square surface. 3. Put back the fan cover. Clean the impinging plate Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety - HP Latex 3800 | User Guide - Page 267
blow hot air onto the substrate. Prepare to clean the impinging plate 1. Ensure that the printer is not printing. 2. Unload the substrate. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 4. Wait for the curing modules to cool down (approx - HP Latex 3800 | User Guide - Page 268
2. Open the curing module latches. 3. Pull out the curing assembly. Clean the impinging plate ▲ Lying on the floor as shown in the picture, clean the perforated plate of the curing modules with a lint-free cloth dampened with distilled water. 260 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 269
Ensure that the cleaned parts are completely dry and all vapor has completely evaporated. 5. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Clean the vapor removal external filter Crush hazard Risk of trapped fingers Hazardous moving part - HP Latex 3800 | User Guide - Page 270
2. Unscrew and open the back cover. 3. Using a brush and vacuum cleaner, clean the metal filter. 4. While here, check the fans to see if they also need cleaning. 5. Reinstall the cover. 6. Switch on the printer. 262 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 271
the carriage to its leftmost position. 5. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. Clean the rear scan-axis beam 1. Open the service position window. NOTE: For easier service position window access, use the retractable step located - HP Latex 3800 | User Guide - Page 272
2. Remove the pointed screws indicated below and open the transparent cover at the right of the service position window. 264 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 273
absorbent cloth, moistened with deionized water, to wipe off the dust. Ensure that the dust adheres to the cloth and does not fall into the printer. 4. Use the absorbent cloth, moistened with deionized water, to wipe off any other dirt stuck to the scan-axis beam. Finish off after cleaning the - HP Latex 3800 | User Guide - Page 274
grease the substrate drive transmission gears 1. Ensure you have the machine grease and oil kit, included in the Printer Maintenance kit. 2. Unload the substrate. 3. Turn off the printer and the power-enable switch. 4. Open the pinch clamps. 5. Clean the exposed part of the substrate drive roller - HP Latex 3800 | User Guide - Page 275
beam screws 1. Ensure that you have the Machine Grease and Oil Kit (Q6702-60546), which is included in the Printer Maintenance Kit (1HA07-67008 or 1VT19A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position - HP Latex 3800 | User Guide - Page 276
2. Apply the grease to the exposed, middle part of the carriage beam screw by moving your finger up and down the screw, filling the threads with grease. 3. Continue applying the grease until the whole middle section of the screw, all the way around the screw, is greased. NOTE: Do not put grease on - HP Latex 3800 | User Guide - Page 277
Maintenance kit. 2. Move the carriage beam to its highest position (it takes around 2 minutes). 3. Move the carriage to service position. 4. Turn off the printer and the power-enable switch. 5. Remove the 2 screws holding the rear right panel. 6. Clean the helical gear with a lint-free cloth - HP Latex 3800 | User Guide - Page 278
a few oil drops along both the capping and the drop detector rods. Finishing off greasing the service station transmission 1. Remove any extra grease. 2. Make sure that no other parts of the printer have any grease that may prevent it from working correctly. 3. Place the 2 screws holding the rear - HP Latex 3800 | User Guide - Page 279
2. There are seven ink vessels to be cleaned. 3. Remove the screws that fix the ink vessel. 4. Move the ink vessel enough to clean the dry ink that is deposited underneath. TIP: Use a vacuum cleaner to do so easily. ENWW Every 1500 liters of ink 271 - HP Latex 3800 | User Guide - Page 280
into place. 2. Close the right front cover and screw it into place. 3. Ensure that the cleaned parts are completely dry. 4. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Grease the printhead primers 272 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 281
position. 3. Move the printhead carriage to the service position. 4. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 5. Open the service position window. NOTE: For easier service position window access, use the retractable step located - HP Latex 3800 | User Guide - Page 282
2. With a finger, apply a little grease to the 'O' rings to improve their performance. A suitable grease is available in a syringe from the cleaning kit. The grease should be applied to the black rubber part only. If grease gets into the central hole, remove it with a toothpick or similar tool. 3. - HP Latex 3800 | User Guide - Page 283
the printheads on page 146 ● Check the printer for dust and aerosol on page 276 ● a curing fan and resistor module on page 318 ● Replace a service station cap on page 322 ● Replace an intermediate tank on page 337 ● Clean the carriage rails manually on page 340 ● Grease the printhead primers on page - HP Latex 3800 | User Guide - Page 284
● Replace the curing module side rubber on page 345 ● Clean the service station caps on page 346 ● Clean the vapor removal external filter on page 261 see condensation on the inside of the transparent cover over the middle of the printer, wipe it with a dry cloth. To reach the inside of the cover, - HP Latex 3800 | User Guide - Page 285
ensure all doors are closed before turning on the printer. Replace a pinchwheel submodule Prepare to replace a pinchwheel submodule ▲ Ensure that you have the Pinchwheel Assembly (CZ056-67097), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). Replace a pinchwheel submodule - HP Latex 3800 | User Guide - Page 286
2. Locate the pinchwheeel submodule that needs replacement. 3. Remove the screws shown below. 278 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 287
4. Remove the pinchwheel cover. 5. Remove the screws that attach the pinchwheel submodule. ENWW When required 279 - HP Latex 3800 | User Guide - Page 288
is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. 5. Turn off the printer in the correct way - HP Latex 3800 | User Guide - Page 289
position window. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath the operator platform: simply release the lock pin and slide it - HP Latex 3800 | User Guide - Page 290
3. Loosen the T10 screw (do not remove the screw, just loosen it) and release the sheet metal tab. 4. Remove the latch. 282 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 291
5. Stick the corresponding printhead color label on the latch. Be careful with the orientation. 6. Install the new latch with primer. Do not close the handle yet. ENWW When required 283 - HP Latex 3800 | User Guide - Page 292
7. Close the sheet metal tab and tighten the T10 screw. 8. Close the handle. 284 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 293
CZ056-67246), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. ENWW When required 285 - HP Latex 3800 | User Guide - Page 294
in the correct way for maintenance operations: see Turn the printer off on page 184. 6. Open the service position window. NOTE: For easier service position window access, use the retractable step located directly in front of it, underneath the operator platform: simply release the lock pin and - HP Latex 3800 | User Guide - Page 295
2. Remove the three screws that attach the cover, and remove the cover. ENWW When required 287 - HP Latex 3800 | User Guide - Page 296
3. Disconnect the two aerosol fan cable connectors. 4. Remove the main cable harness from the cover slot. 5. Close the cover. 288 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 297
. 14. Close the cover. Finish off replacing the aerosol fan module 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. ENWW When required 289 - HP Latex 3800 | User Guide - Page 298
are included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. 5. Turn off the printer in the correct way - HP Latex 3800 | User Guide - Page 299
: The IR heating device must be operated only by specialists or trained personnel. The operator of the system must compile specific operating instructions for the training of operating personnel. CAUTION: The safety and functional reliability of the IR heating device are guaranteed only in the - HP Latex 3800 | User Guide - Page 300
3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown). 4. Pull the drying module carefully out of the carriage and lay it gently on a table. Replace the drying fans array 1. Remove the drying filter. 292 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 301
2. Disconnect the drying fans array connector. 3. Remove the screw attaching the drying fans array to the drying module. ENWW When required 293 - HP Latex 3800 | User Guide - Page 302
4. Remove the drying fans array and place the new array. There are two pins on each side of the drying module to ensure that it is placed in the correct position. 5. Put back the screw that you removed earlier. 6. Reconnect the drying fans array connector. 7. Reinstall the drying filter. Reinstall - HP Latex 3800 | User Guide - Page 303
the latches. Finish off replacing the drying fans array 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. 3. Dispose of the old drying fans array - HP Latex 3800 | User Guide - Page 304
is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. 5. Turn off the printer in the correct way - HP Latex 3800 | User Guide - Page 305
2. Unplug the connector. 3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown). ENWW When required 297 - HP Latex 3800 | User Guide - Page 306
: The IR heating device must be operated only by specialists or trained personnel. The operator of the system must compile specific operating instructions for the training of operating personnel. CAUTION: The safety and functional reliability of the IR heating device are guaranteed only in the - HP Latex 3800 | User Guide - Page 307
After installation, the quartz glass tube of the IR emitter must be cleaned of any soiling or perspiration. For this purpose, use the cleaning cloth included in our delivery, or a clean linen cloth (without textile finishing agents) soaked in methylated spirit, to remove any impurities and soiling - HP Latex 3800 | User Guide - Page 308
3. Remove the two screws shown below. 4. Pull out the two clamps. 5. Disconnect the four dryer lamp cables. 300 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 309
6. Locate the lamp latches. 7. Release the screws that secure the lamp latches, and rotate the latches 180° to set the lamp free. ENWW When required 301 - HP Latex 3800 | User Guide - Page 310
8. Rotate and pull out the old lamp. 302 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 311
9. Carefully install the new lamp. Leave the golden side down towards the interior of the module; when correctly installed, the internal wires of the lamp are visible. NOTE: The lamp is symmetrical lengthwise and both orientations are correct. 10. Rotate the latches back to the normal position and - HP Latex 3800 | User Guide - Page 312
2. Moisten both sides of the glass with a lint-free cloth dampened with distilled water. 3. Scrub both sides of the glass with the steel scourer. 304 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 313
. 2. Insert the three screws. 3. Ensure that the cleaned parts are completely dry and all vapor has completely evaporated before turning on the printer. Reinstall the drying module 1. Install the drying module into the carriage and tighten the three screws that attach it to the carriage. ENWW - HP Latex 3800 | User Guide - Page 314
close the latches. Finish off replacing the drying lamps 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. 3. Dispose of the old lamps according - HP Latex 3800 | User Guide - Page 315
their original position. 3. Move the carriage to the service position. 4. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 5. Open the service position window. NOTE: For easier service position window access, use the retractable step located - HP Latex 3800 | User Guide - Page 316
2. Unplug the connector. 3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown). 308 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 317
: The IR heating device must be operated only by specialists or trained personnel. The operator of the system must compile specific operating instructions for the training of operating personnel. CAUTION: The safety and functional reliability of the IR heating device are guaranteed only in the - HP Latex 3800 | User Guide - Page 318
2. Take out the drying lamps section of the drying module. Clean the drying quartz glass and the air outlet 1. Take the drying quartz glass and air outlet, which you have already removed. 310 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 319
2. Moisten both sides of the glass with a lint-free cloth dampened with distilled water. 3. Scrub both sides of the glass with the steel scourer. ENWW When required 311 - HP Latex 3800 | User Guide - Page 320
. 2. Insert the three screws. 3. Ensure that the cleaned parts are completely dry and all vapor has completely evaporated before turning on the printer. Reinstall the drying module 1. Install the drying module into the carriage and tighten the three screws that attach it to the carriage. 312 - HP Latex 3800 | User Guide - Page 321
the latches. Finish off replacing the drying lamps 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Replace the drying quartz glass Risk of - HP Latex 3800 | User Guide - Page 322
are included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. 5. Turn off the printer in the correct way - HP Latex 3800 | User Guide - Page 323
2. Unplug the connector. 3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown). ENWW When required 315 - HP Latex 3800 | User Guide - Page 324
4. Pull the drying module carefully out of the carriage and lay it gently on a table. Replace the drying quartz glass 1. To separate the drying glass and air outlet from the rest of the module, remove the three screws shown below. 2. Assemble the drying lamps section and the new drying glass and - HP Latex 3800 | User Guide - Page 325
the latches. Finish off replacing the drying quartz glass 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. 3. Dispose of the old quartz glass - HP Latex 3800 | User Guide - Page 326
and Fan Module Kit (CZ056-67054), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 4. Wait for the curing modules to - HP Latex 3800 | User Guide - Page 327
2. Use a flat screwdriver to remove the screws of the curing module. 3. Raise the metal sheet in order to reach the interior of the module. ENWW When required 319 - HP Latex 3800 | User Guide - Page 328
4. Disconnect the two cables shown in the picture. You have to press the retention clip on each of the two connectors, and gently pull the cable. The black one is for the DC fans supply and the white one is for AC power to the curing heaters. 5. Use a flat screwdriver to remove the screws of the fan - HP Latex 3800 | User Guide - Page 329
6. Remove the fan-resistor module. 7. Put the new fan-resistor module into position. ENWW When required 321 - HP Latex 3800 | User Guide - Page 330
on page 2 Electric shock hazard Prepare to replace a service station cap 1. Ensure that you have the Service Station Caps Kit (CZ056-67036), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers - HP Latex 3800 | User Guide - Page 331
ENWW When required 323 - HP Latex 3800 | User Guide - Page 332
2. Remove the service station cap, using three movements as shown below. 324 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 333
have the Intermediate Tank Kit (CZ056-67073), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. ENWW When required 325 - HP Latex 3800 | User Guide - Page 334
Replace an intermediate tank 1. Unscrew the pointed screws and remove the cover to access the intermediate tanks. 326 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 335
tank. 10. Put back the cover and screw in the screws. Finish off after replacing an intermediate tank 1. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. 2. Run a diagnostic test to refill the intermediate tank. ENWW When required 327 - HP Latex 3800 | User Guide - Page 336
the only ones you are allowed to replace. Call your service representative in all other cases. Prepare to replace an e-cabinet fuse 1. Ensure that you have the E-cabinet PCA Fuses Kit (CZ056-67136), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Check the Print Care - HP Latex 3800 | User Guide - Page 337
2. Remove the screws shown below, then remove the rear right cover. 3. Locate the e-cabinet fuses. ENWW When required 329 - HP Latex 3800 | User Guide - Page 338
circuits within the system. If a fuse trips repeatedly, call your service representative and do not attempt to replace the fuse with one with screw it into place. 9. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Clean the printhead contacts - HP Latex 3800 | User Guide - Page 339
have the HP Latex 3x00 Printer Cleaning Kit, which is provided with your printer. 2. Ensure that the printer is service position. 6. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 7. Open the service position window. NOTE: For easier service - HP Latex 3800 | User Guide - Page 340
TIP: Remember which printhead came from which slot; the printer will report an error if you later replace a printhead in the wrong slot. 2. Illuminate the printhead slot in the carriage and check the electrical connections - HP Latex 3800 | User Guide - Page 341
3. Clean the dirty connections gently but thoroughly using the brush provided in the HP Latex 3x00 Printer Cleaning Kit. A piece of paper or cloth can be used to collect the dirt. 4. Remove the piece of paper or cloth to prevent the dirt from spreading. ENWW When required 333 - HP Latex 3800 | User Guide - Page 342
any remaining dirt. WARNING! The air gun provided with the printer is only intended to inflate the spindle. When recommended to (on the printhead) 1. Take the printhead interconnect wiper provided in the HP Latex 3x00 Printer Cleaning Kit. Prepare the handle and one pre-moistened sponge in its pouch - HP Latex 3800 | User Guide - Page 343
4. Load the sponge and close the handle as shown below. 5. Remove the printhead cap and locate the contacts. ENWW When required 335 - HP Latex 3800 | User Guide - Page 344
. 2. Put back the printheads, each in the same slot from which it came. 3. Close the service position window. 4. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Replace a spindle valve Risk of trapped fingers For more safety information, see - HP Latex 3800 | User Guide - Page 345
you have the Spindle Air Valve (Q6702-67025), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that you have an 11 mm (7/16 inch) tube wrench key and the pneumatic gun. 3. Ensure that the printer is not printing. 4. Press the valve to deflate the spindle. Replace - HP Latex 3800 | User Guide - Page 346
clean the roll-to-free-fall roller and pinchwheels 1. Check that the printer is not printing. 2. Unload the substrate. 3. Raise the pressure roller as a properly diluted Simple Green AllPurpose Cleaner. 2. Turn the roller manually and keep cleaning to make sure the rubber surface of the roller - HP Latex 3800 | User Guide - Page 347
by pushing it (not by grabbing it). WARNING! Take special care when moving the roller backwards not to hit your fingers against the black substrate guide behind and under the roller. 6. Once the roller is in position, close the latches at both sides. 7. Ensure that the cleaned parts are completely - HP Latex 3800 | User Guide - Page 348
2 Electric shock hazard NOTE: Perform this procedure only if the automatic cleaning procedure fails. Prepare to clean the carriage rails manually 1. Ensure that the printer is not printing. 2. You are recommended to wear gloves. 3. Ensure that all windows, covers, and doors are closed and remain - HP Latex 3800 | User Guide - Page 349
the loading table. Finish off cleaning the carriage rails manually 1. Ensure that all windows, covers, and doors are closed and remain in their original position. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Pinch clamp replacement ENWW - HP Latex 3800 | User Guide - Page 350
Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 2 Removal 1. 2. Ensure that the printer is not printing. Turn off the printer and the power-enable switch. Risk of cutting fingers 3. Locate the pinch clamp to be replaced and open it - HP Latex 3800 | User Guide - Page 351
shock hazard NOTE: Perform this procedure only if the automatic cleaning procedure fails. Prepare to clean the scan axis encoder 1. Ensure that the printer is not printing. 2. You are recommended to wear gloves. 3. Ensure that all windows, covers, and doors are closed and remain in their original - HP Latex 3800 | User Guide - Page 352
6. Open the front door. Clean the scan axis encoder 1. Go to the rear of the printer and open the loading table. 2. Standing at the rear of the printer, clean the scan axis encoder with a lint-free cloth dampened with distilled water. You can access the encoder from below, through the gap between - HP Latex 3800 | User Guide - Page 353
Replace the curing module side rubber Crush hazard Risk of trapped fingers Hazardous moving part Electric shock hazard For more safety information, see Safety precautions on page 2 Removal 1. 2. Open the latches and pull the curing module out. Remove any remaining bits of foam from both sides - HP Latex 3800 | User Guide - Page 354
Light radiation hazard For more safety information, see Safety precautions on page 2 Electric shock hazard Prepare to clean the service station caps 1. Ensure that the printer is not printing. 2. Ensure that all windows, covers, and doors are closed and remain in their original position. 3. Move - HP Latex 3800 | User Guide - Page 355
2. Clean the zone around the service station caps. Finish off after cleaning a service station cap 1. Put back the cover and screw it into place. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Empty the printhead cleaning waste bottle - HP Latex 3800 | User Guide - Page 356
and water. Dispose of this mixture according to local regulations. You can find the Material Safety Data Sheets (MSDS) for the ink at http://www.hp.com/go/ msds. 348 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 357
the screws that fix the position of the bottle. 4. Close the printhead cleaning roll door. 5. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Clean the perforated plate Risk of burns Crush hazard Risk of trapped fingers Hazardous moving - HP Latex 3800 | User Guide - Page 358
Pull out the curing assembly 1. Open the front door. 2. Open the curing module latches. 350 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 359
curing latches. 3. Put the spindle back in position. 4. Ensure that the cleaned parts are completely dry and all vapor has completely evaporated. 5. Turn on the printer in the correct way for maintenance operations: see Turn the - HP Latex 3800 | User Guide - Page 360
Ink collector 3 liter/daily maintenance Before any cleaning maintenance, ensure that you have turned the printer off, and be careful to follow the appropriate safety precautions. Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety - HP Latex 3800 | User Guide - Page 361
4. Open the curing module latches. 5. Open the curing module. CAUTION: Wait for the curing modules to cool down. 6. Wipe both the visible part of the protector and the underneath with a lint-free cloth dampened with distilled water. 7. Close the curing module and latches. ENWW Ink collector 3 - HP Latex 3800 | User Guide - Page 362
Wipe the ribs of the ink collector modules 1. Wipe the ribs of the ink collector modules with a lint-free cloth dampened with distilled water. 2. Close the front door. 354 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 363
, wipe all surfaces and check the ribs. Wipe the ink collector modules While you have the ink collector modules out of the printer, wipe all dirty surfaces. If necessary, replace the foams: see Replace the ink collector foams on page 359. ENWW Ink collector: after uninstalling the ink - HP Latex 3800 | User Guide - Page 364
are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, or inks) may present a risk of fire. Clean the curing module and airlet plates First ensure that you have turned the printer off, and be careful to follow - HP Latex 3800 | User Guide - Page 365
2. Open the curing module latches. 3. Open the curing module. CAUTION: Wait for the curing modules to cool down. 4. Wipe the curing lip with a lint-free cloth dampened with isopropyl alcohol, and make sure that the platen is dry before printing. NOTE: If you are in an area (such as California) that - HP Latex 3800 | User Guide - Page 366
Bottom plate ▲ Wipe the bottom plate with a lint-free cloth dampened with distilled water, and make sure that the platen is dry before printing. Diverter interwheels 1. Wipe the diverter interwheels with a lint-free cloth dampened with distilled water, and make sure that the platen is dry before - HP Latex 3800 | User Guide - Page 367
condensates from the output platen and output beams on page 203 Replace the ink collector foams TIP: Do this away from the printer to avoid ink dripping on the printer. 1. Slide out the dirty old foams. NOTE: Consult your local authorities to determine the correct manner in which to dispose of them - HP Latex 3800 | User Guide - Page 368
2. Slide in the new foams. CAUTION: Proper maintenance and genuine HP consumables are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, or inks) may present a risk of fire. 360 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 369
and Fan Module Kit (CZ056-67054), which is included in the HP Latex 3000 Series Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 184. 4. Wait for the curing modules to - HP Latex 3800 | User Guide - Page 370
Clean the curing fan grid 1. Open the window. 2. Use a flat screwdriver to remove the screws of the curing module. 362 Chapter 9 Hardware maintenance ENWW - HP Latex 3800 | User Guide - Page 371
3. Raise the metal sheet in order to reach the interior of the module. 4. Remove the grid from the fan. ENWW Ink collector 500 liter maintenance 363 - HP Latex 3800 | User Guide - Page 372
it. Finish off after cleaning the curing fan grid and internal foams 1. Close the front door. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 185. Replace protector and textile substrate edge holder After using 500 liters with the ink collector - HP Latex 3800 | User Guide - Page 373
troubleshoot the following system error conditions as well as some other jumbo-unit-specific issues which do not trigger printer system errors. The input and output jumbo pressed. IMPORTANT: In some cases contact with HP Service will be required. The printer has stopped and reports system error 41.00 - HP Latex 3800 | User Guide - Page 374
control panel settings in the offending jumbo unit. Follow these steps to troubleshoot this scenario: a. Use the internal HP support contact may be required. The printer has stopped and reports system error 41.02.00.62 - Problem moving main roller This issue error is reported whenever the printer - HP Latex 3800 | User Guide - Page 375
is under excessive tension ● There is a problem with the main roller actuator system To troubleshoot: 1. Identify the cause of the system error problem with the main roller actuator system, call HP support. The substrate has jammed in the jumbo input and/or output unit(s) without triggering a printer - HP Latex 3800 | User Guide - Page 376
jumbo units in manual mode to do so. 3. Inspect the system for damage, and perform any diagnostics/calibrations necessary. If you believe the system may have been damaged, contact HP support pressed in all the way ● Excessive spindle load To troubleshoot: 1. Make sure the two red marks on the chuck - HP Latex 3800 | User Guide - Page 377
the chucks can be operated normally. The output roll shows too much telescoping Jumbo input and output units are designed to admit input rolls with up to and output rolls laterally, both to feed the substrate straight into the printer, and to wind the output roll free of any significant telescoping. - HP Latex 3800 | User Guide - Page 378
roll, and monitor the system performance. If the issue persists for input rolls not presenting more than ±100 mm (3.94 in) of telescoping; please contact HP Support. 370 Chapter 10 Troubleshoot jumbo unit issues ENWW - HP Latex 3800 | User Guide - Page 379
loading process taking into consideration the causes listed above. If the issue persists the wrinkles may be originating from an internal printer issue, and not related to the jumbo roll units; please refer to There are wrinkles and ink smears on the substrate on page 376. ENWW There are wrinkles - HP Latex 3800 | User Guide - Page 380
of the printer into which they may have fallen. Check the curing zone in particular. Make sure that nothing remains on the substrate path. If you are unable to remove all obstructions, call your service representative (see HP Customer Care Centers on page 418). 372 Chapter 11 Troubleshoot substrate - HP Latex 3800 | User Guide - Page 381
Care to start the printer in service mode. 6. Use the Print Care diagnostic menu to raise the carriage beam, and check underneath for any pieces of substrate. 7. Use the same menu to lower the carriage beam to its normal position. 8. Before restarting the printer, check that all circuit breakers - HP Latex 3800 | User Guide - Page 382
a thicker substrate, or reduce the amount of ink. Printing issues A spindle latch suddenly opens during printer operation If a spindle latch is not closed before starting the substrate load, or it is opened by this sound, here are some suggestions: 374 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex 3800 | User Guide - Page 383
with different tensions at its two ends. Printing on rolls that are not wound accurately during manufacturing may lead to wrinkles and skew problems and, generally, this problem can be identified easily because you can see a loss of tension at one side of the substrate between the input roll and the - HP Latex 3800 | User Guide - Page 384
printing: ● Incorrect loading of the substrate ● Incorrect routing of the substrate through the printer ● Incorrectly positioned edge holders ● Drying and curing temperatures too high for the substrate wound with different tensions at its two ends. 376 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex 3800 | User Guide - Page 385
● Wrong alignment of the center support split spindles . ● NOTE: When printing with rolls that -to-floor configuration, and using the substrate collector if required. If you still see some problems, try to increase tension by following the recommendations below. TIP: When suffering from wrinkles and - HP Latex 3800 | User Guide - Page 386
enough, and is raised or even partially cut because you are not using edge holders, then you are recommended to use them. 378 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex 3800 | User Guide - Page 387
, so that the printhead is not so close to the substrate. For information on how to adjust printer settings, see Edit a substrate preset on page 105. There are ink marks on the substrate This problem can occur if any component in contact with the substrate is dirty. Check the pinchwheels, diverters - HP Latex 3800 | User Guide - Page 388
mainly caused by high curing temperature or substrate tensions. Here are some suggested ways to correct the problem: 1. Check that the substrate you are using is the same type as the one you have selected the substrate using the correct procedure. 380 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex 3800 | User Guide - Page 389
4. Try to reduce curing temperature and ink quantity if possible, and raise the curing airflow to help in reducing the substrate deformation. 5. Reduce tensions and modify vacuum settings, following the table below step by step (a to c), until you find settings that work. There are drops of ink on - HP Latex 3800 | User Guide - Page 390
the same length The printer has been designed the printer is located for at least 24 hours, has the same temperature as the printer. 2. Do not touch the within the same jobs sent to the printer/Internal Print Server. The objective is temperature of the printer are the same as when the previous job - HP Latex 3800 | User Guide - Page 391
attaching it to the collector core. You are recommended to follow the loading instructions; in particular, align the substrate well. TIP: If you have a lot the core before you attach it. If you cannot resolve the problem satisfactorily, you are recommended to use the roll-to-roll configuration instead, - HP Latex 3800 | User Guide - Page 392
the recommended outwards winding, or 200 mm (7.9 in) for inwards winding. ● The substrate is misaligned. ● The tension bar is the wrong length. 384 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex 3800 | User Guide - Page 393
12 Troubleshoot print-quality issues General advice The HP Latex 3800 Jumbo Roll Solution has been designed and qualified progress. ● Judge the print quality after the print has completely emerged from the printer. In some cases, defects seen while printing disappear after the image is completely - HP Latex 3800 | User Guide - Page 394
and print mode. ● Check whether there are any outstanding printer alerts in the Internal Print Server. React to the alert as instructed in this guide. In particular: ● Make sure the substrate is flat and has no wrinkles. See Troubleshoot substrate issues on page 372. ● Check that the substrate - HP Latex 3800 | User Guide - Page 395
tool consists of two parts: an image to print, and a guide for the troubleshooting process. The image consists of 12 solid area fills of 7.62 Print Server in the Printer menu. When facing banding issues, print the Image Quality Inspection Plot from the Printer menu: go to Printer > IQ Inspection > - HP Latex 3800 | User Guide - Page 396
Advance Compensation and calibrate if necessary. (Printer menu > Advance calibration ...) ii. the one with most nozzles clogged). e. If the problem persists after replacing the printhead, consider it may recheck uniformity with the Image Quality Troubleshooting Plot. b. Execute check and clean - HP Latex 3800 | User Guide - Page 397
lines, less than 2mm (0.08 in) wide): ▲ Print the Printhead Alignment Plot to see the printhead responsible, and replace it. 3. After finishing the troubleshooting process, delete the image quality inspection job from the queue, and keep the files on the disk. NOTE: For more information on print - HP Latex 3800 | User Guide - Page 398
will help to resolve the majority of the typical print-quality issues related to banding, graininess, and printhead alignment. ● Advanced troubleshooting helps to resolve the above issues when the basic steps did not work, but it also covers other possible print-quality defects, diagnosis - HP Latex 3800 | User Guide - Page 399
HP Print Care window. NOTE: OMAS stands for Optical Media Advance Sensor, usually known as the substrate-advance sensor in this guide the printer's weekly maintenance. Printhead alignment Perform a manual printhead troubleshooting If the basic print-quality troubleshooting does not solve the problem - HP Latex 3800 | User Guide - Page 400
having the same problem with other substrates. See Clean the substrate-advance sensor on page 194. If the problem persists, try adjusting tension and vacuum settings according to the table below, step by step (a to c), until you find settings that work. 392 Chapter 12 Troubleshoot print-quality - HP Latex 3800 | User Guide - Page 401
the bore is clear then. See Printhead health troubleshooting on page 412. ● Printhead alignment. This is colors) Here are some tips for solving this problem: - If the printhead alignment was done Internal Print Server, select Printer > Advance Calibration to check the substrate advance. See - HP Latex 3800 | User Guide - Page 402
is unloaded, to avoid having the same problem with other substrates. See Clean the substrate-advance sensor on page 194. If the problem persists, try adjusting tension and vacuum settings according are some tips for solving this problem: 394 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex 3800 | User Guide - Page 403
the ink. To confirm it, in the Internal Print Server, select Printer > Advance Calibration to check the substrate advance. See Substrate-advance test print on page 171. You can usually correct this problem by adjusting the substrate advance compensation (see Substrateadvance compensation on page 169 - HP Latex 3800 | User Guide - Page 404
changing your viewing position, then it is likely to be gloss banding. To solve the problem, check your curing settings (airflow, curing temperature). You could also try using a different effect. Here are some tips for solving this problem: 396 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex 3800 | User Guide - Page 405
, if the suction is too high, a difference in grain can be seen, and bands appear 2 cm (0.8 in) apart. Here are some tips for solving this problem: ● Align the printheads. ● Check the scan-beam height in the Internal Print Server. If it is higher than normal, try lowering it. ● Decrease the curing - HP Latex 3800 | User Guide - Page 406
picture). To solve this, it is important to improve substrate control in this zone and reduce the wrinkles. Here are some tips for solving this problem: ● Check the scan-beam height in the Internal Print Server. If it is higher than normal, try lowering it. ● Align the printheads. ● Decrease the - HP Latex 3800 | User Guide - Page 407
and text are most affected by this issue. It can happen in both axes: the substrate axis and the scan axis. ENWW Advanced print-quality troubleshooting 399 - HP Latex 3800 | User Guide - Page 408
If necessary, perform a manual alignment, then reprint the printhead alignment diagnostics plot. If the problem is in the substrate axis correct this problem by increasing the drying power leading/trailing percentages in the substrate preset. 400 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex 3800 | User Guide - Page 409
due to the optimizer level. To investigate and correct this problem, try increasing and decreasing the optimizer percentage in the substrate using. If necessary, you can make your own ICC profile for the printer, printheads, print mode, and substrate that you are using. ● Ink troubleshooting 401 - HP Latex 3800 | User Guide - Page 410
, text quality The edges of objects may appear rough or blurred; this is especially noticeable in text. There are five possible causes: 402 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex 3800 | User Guide - Page 411
To confirm it, go to the Internal Print Server and select Printer > Advance Calibration to check the substrate advance. See Substrate- advance compensation on page 169. In most cases, this will solve the problem. However, you are recommended to run the OMAS Diagnostic Tests from troubleshooting 403 - HP Latex 3800 | User Guide - Page 412
, vertical lines get wider after each pass, while horizontal lines are not affected. To correct this problem, try adjusting tension and vacuum settings according to the table below, step by step (a to worse coalescence on the right-hand side. 404 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex 3800 | User Guide - Page 413
useful to examine the print in more detail. Here are some tips for solving this problem: - Increase the optimizer level. - Increase the drying power. - Increase the number Printer > Advance Calibration. See Substrate-advance test print on page 171. ENWW Advanced print-quality troubleshooting 405 - HP Latex 3800 | User Guide - Page 414
the substrate is unloaded, to avoid having the same problem with other substrates. See Clean the substrate-advance sensor on page 194. If the problem persists, try adjusting tension and vacuum settings according to are the defects you may see: 406 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex 3800 | User Guide - Page 415
in severe cases the ink can be smudged by touching it. Here are some tips for solving both problems: ● Increase the curing temperature. ● Increase the curing airflow. ● Increase the curing temperature and wrong settings in the substrate preset. ENWW Advanced print-quality troubleshooting 407 - HP Latex 3800 | User Guide - Page 416
connector (see Bent ink cartridge connector on page 409). 4. If the problem persists, insert a new ink cartridge. 5. If the problem still persists, call your service representative (see HP Customer Care Centers on page 418). 408 Chapter 13 Troubleshoot ink cartridge and printhead issues ENWW - HP Latex 3800 | User Guide - Page 417
Find more troubleshooting information in the following sections, Problem due to overheating on page 409 and Problem due to the primer system on page 410. 6. If the problem persists, insert a new printhead. 7. If no printhead works in that slot, call your service representative (see HP Customer Care - HP Latex 3800 | User Guide - Page 418
the printheads' nozzle health. When there is a problem with a primer, the Internal Print Server displays the error code starting with 46 (46.0X.0Y:ZZ) During a printhead servicing routine ● A reseat message for a particular printhead ● A numerical Troubleshoot ink cartridge and printhead issues ENWW - HP Latex 3800 | User Guide - Page 419
primers on page 272. If none of these actions resolve the problem, call your service representative. If you see the message 46.01.0Y:01 - Primer If the test instructs you to replace the primer, replace it. See Replace a primer on page 280. Otherwise, call your service representative with the - HP Latex 3800 | User Guide - Page 420
status plot To print the printhead status plot, go to the Internal Print Server, select Printer > Printhead cleaning and press the Print button. The following image is printed. ▲ The identify blocked nozzles in each printhead. 412 Chapter 13 Troubleshoot ink cartridge and printhead issues ENWW - HP Latex 3800 | User Guide - Page 421
sensor. Continue banding troubleshooting. Continue banding troubleshooting. Hard-clean the printhead, twice if necessary. Replace the printhead. Call your service representative. Hard clean To perform a hard cleaning routine, go to the Internal Print Server, select Printer > Printhead cleaning - HP Latex 3800 | User Guide - Page 422
another one. 6. If no printhead works in that slot, call your service representative. Printhead cleaning roll errors You should not touch the printhead cleaner roll spittoon on page 147. Any handling of the roll may prevent the printer from keeping track of roll usage, in which case you may see - HP Latex 3800 | User Guide - Page 423
14 Troubleshoot other issues The printer does not start 1. Check that the power supply to the printer is working. 2. problems, call your service representative (see HP Customer Care Centers on page 418). The printer cannot be restarted from the Internal Print Server In rare cases, the printer - HP Latex 3800 | User Guide - Page 424
Tools menu to try to reactivate the printer. 2. Turn off the printer's main switch, then turn it on Troubleshoot print-quality issues on page 385. ● Either the embedded spectrophotometer or the line sensor is not working properly. If the problem persists, call your service representative (see HP - HP Latex 3800 | User Guide - Page 425
the Enable Remote Assistance checkbox is ticked. HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of - HP Latex 3800 | User Guide - Page 426
solve the problem. HP Customer Care HP Customer Care offers award-winning support to ensure you get the most from your printer, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools - HP Latex 3800 | User Guide - Page 427
to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Internal Print Server, select Information > Service information. ● From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess - HP Latex 3800 | User Guide - Page 428
Optimizer Table 16-2 Substrate sizes Roll width Roll diameter Roll weight Minimum 635 mm (25 in) 80 mm (3.15 in) (core diameter) HP Latex 3800 Printer only 1.2-3.2 m (48-126 in) 1200 mm (47.2 in) up to 1Tn** Table 16-3 Max weight VS substrate width recommendations Width = 1.2-2.5 m (48-98 in - HP Latex 3800 | User Guide - Page 429
290 375 470 630 830 1050 1290 1950 NOTE: Printing speed is measured using rolls 3.2 m (126 in) wide. Physical specifications Table 16-6 Printer physical specifications HP Latex 3800 with jumbo input unit Weight Width Depth Height 3970 kg (8752 lb) 6 m (236 in) 5.86 m (231 in) 1.87 m (74 in - HP Latex 3800 | User Guide - Page 430
powered with a three-phase line that requires a power distribution unit (PDU). Table 16-8 Power specifications for drying and curing components Printer Jumbo input/output unit Jumbo input and output units Mains power, input rated current 3-phase (line-to-line voltage) 200-240 V AC (±10%), 50 - HP Latex 3800 | User Guide - Page 431
(50°F/h) or less * If the printer is going to be kept at a temperature of less than 5°C (41°F), call your service representative to empty the ink from the Printer / Jumbo Roll Solution acoustic specifications. Maximum sound levels at bystander position according to ISO 11202. Table 16-11 Printer - HP Latex 3800 | User Guide - Page 432
of these messages appears, follow any instructions provided by the printer, and consult the tables below. If you feel in doubt about the correct response, or if you have followed the recommendation but the problem persists, call your service representative. See HP Customer Care Centers on page 418 - HP Latex 3800 | User Guide - Page 433
manually, then lower the pinchwheels and push the assembly back into the printer. Wait a while. If the printer does not recover, restart it. If the problem persists, check the configuration of your service representative. See HP Customer Care Centers on page 418. Load substrate. The printer is - HP Latex 3800 | User Guide - Page 434
relay have been activated. Check that the emergency stops are not activated in the printer or in the jumbo input and output units. If the problem persists, run a diagnostic to identify the issue. 41.00.00.68 Check the jumbo roll input tension bar. Thread the substrate in or use the engine to move - HP Latex 3800 | User Guide - Page 435
the tension bars to their correct positions if applicable (you may use the jumbo input and output units in manual mode or the printer Internal Print Server arrow buttons). If needed, run substrate path mechanics diagnostics if problem persists. 51.01.00:92 The main window is open. Close the window - HP Latex 3800 | User Guide - Page 436
colors. Carriage beam The beam supporting the printhead carriage as it moves back and forth across the printer. Coalescence A print-quality defect that colors on different monitors. Curing Curing is needed to coalesce the latex, creating a polymeric film which acts as a protective layer, while - HP Latex 3800 | User Guide - Page 437
that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. over the substrate. Spindle A rod that supports a roll of substrate while it is being used for printing. ENWW Glossary 429 - HP Latex 3800 | User Guide - Page 438
Protocol: the communications protocols on which the Internet is based. Tension Tension is applied at the input and the output side of the printer. It needs to be evenly distributed along the whole width of the substrate, thus substrate loading is a critical operation. Vacuum pressure The vacuum - HP Latex 3800 | User Guide - Page 439
emergency stop buttons 11 environmental specifications 423 error messages 424 F features of printer 1 firmware update 27 functional specifications 420 H hard disk specification 422 HP Customer Care 418 HP Proactive Support 417 I image composition 128 impinging plate clean 258 ink cartridge about 133 - HP Latex 3800 | User Guide - Page 440
roll telescoping 369 substrate wrinkles 371 troubleshoot 365 troubleshoot 41.00.00 365 troubleshoot 41.02.00.62 366 troubleshoot no error 367 jumbo unit issues chucks jammed 368 output roll telescoping 369 substrate wrinkles 371 troubleshoot 365 troubleshoot 41.00.00 365 troubleshoot 41.02.00.62 366 - HP Latex 3800 | User Guide - Page 441
from the jumbo roll solution 95 variable shrinkage 382 vibration noise 374 view information 95 weight (vs width) 420 wizard 103 wrinkles 376 substrate edge holders 46 substrate input output clean 247 substrate-advance sensor clean 194 support services HP Customer Care 418 HP Proactive Support 417
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HP Latex 3800 Jumbo Roll Solution
User Guide