HP Latex 820 LFP Customer Involvement Program Q&A

HP LFP Customer Involvement Program Q&A

© Hewlett-Packard 2012

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HP LFP Customer Involvement Program Q&A

Version 1.0, July 6, 2012

What is the CIP

The Customer Involvement Program (CIP) is a statistical large format printer (LFP) usage tracking system. It

can optionally also be used to determine eligibility for certain usage based reward programs.

Which data is collected

The CIP collects your printer’s product name, product number, serial number (only if enabled), firmware

version, quantity of ink used, quantity of media (paper) used, status, event log (a list of printer errors), and

statistical information about the most recent prints (print size, print quality, printing time, etc.).

What is the data used for

Data collected is used to calculate aggregate (combined) usage statistics, and to define representative

use

models

of the participating products. This allows us to improve our products and may enable us to provide

you with better service and support. If you are participating in a usage based reward program, the data

collected will also enable us to determine eligibility for that program.

Who has access to the data

Data collected is for internal HP use only. HP will maintain the privacy of any data collected, in accordance

with the

HP Privacy Statement

and the

Personal Data Rights Notice

, where applicable. HP will take

reasonable precautions in dealing with the printer status and usage data collected.

How does it work

Once the CIP is enabled, your printer or (depending on the model) the PC/Mac Printer Utility it is

connected to, will automatically send

usage snapshots

to HP via the internet approximately once per week,

for as long the CIP remains enabled. The snapshot files are collected on a repository server, automatically

processed to extract the relevant data, and that data is stored in a usage database for aggregate statistical

analysis and HP internal reporting.

The CIP is opt-in based, which means that you have to give your permission for your printer (or the Printer

Utility) to send usage data to HP. Once you have given your permission, data will be sent automatically

about once per week, in background and without user intervention. CIP data sending will not interfere with

the normal operation of your printer, and will not require attention of any kind. You can stop participating

at any time, and data transmissions will stop immediately if you do. You will never receive any surveys,

follow-up calls or emails, or any other kinds of communications from HP as a result of your participation in

the CIP for usage tracking purposes.