HP M3027x HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB
HP M3027x - LaserJet MFP B/W Laser Manual
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- HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 1
HP LaserJet M3027/M3035 MFP User Guide - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 2
- HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 3
HP LaserJet M3027/M3035 Multifunction User Guide - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 4
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 5
...2 Walkaround ...4 Device parts ...4 Interface ports ...5 Device software ...6 Supported operating systems 6 Supported printer drivers ...6 Select the correct printer driver 6 Universal printer drivers 7 Driver Autoconfiguration 7 Update Now ...7 HP Driver Preconfiguration 7 Priority for - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 6
menu ...43 Troubleshooting menu ...45 Resets menu ...47 Service menu ...47 HP Jetdirect EIO print servers 54 4 Media and trays General guidelines for media ...56 Paper to avoid ...56 Paper that can damage the device 56 General media specifications fuser mode 61 Select print media ...63 iv ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 7
media sizes ...63 Supported media types ...64 Printing and paper-storage environment 65 Load media ...66 Load media on the scanner glass 66 Load the stored job 83 6 Print Use features in the Windows printer driver 86 Create and use quick sets 86 Use watermarks ...87 Resize documents ...87 Set - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 8
manually 90 Layout options for printing on both sides 90 Use the Services tab ...91 Use features in the Macintosh printer driver software program 95 7 Copy Use the Copy screen ...98 Set the default copy options ...99 Basic copy instructions ...100 Copy from the scanner 110 Supported list - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 9
135 Print-cartridge authentication 136 HP fraud hotline and Web site 136 Replace supplies and parts ...137 Supply replacement guidelines 137 Change the print cartridge 137 Clean the device ...140 Clean the exterior ...140 Clean the scanner glass 140 Clean the scanner lid backing 141 Clean the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 10
Solve receiving problems 195 Solve e-mail problems ...197 Validate the SMTP gateway address 197 Validate the LDAP gateway address 197 Solve common Windows problems 198 Solve common Macintosh problems 199 Solve Linux problems ...201 Solve PostScript problems ...202 General problems ...202 viii - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 11
Easy Printer Care software 213 HP support and information for Macintosh computers 213 HP maintenance agreements ...214 On-site service agreements 214 Next-day on-site service 214 Weekly (volume) on-site service 214 Repacking the device ...214 Extended warranty ...215 Appendix C Specifications - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 12
Plastics ...223 HP LaserJet print supplies 223 HP print supplies returns and recycling program information 224 Paper ...224 Material restrictions ...224 Disposal of waste equipment by users in private households in the European - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 13
1 Device basics This chapter contains basic information about device features: ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW 1 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 14
● Windows® and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) ● HP Easy Printer Care software (a Web-based status and troubleshooting tool) ● HP PCL 5 ● HP PCL 6 ● HP postscript level 3 emulation - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 15
larger hard drive ● Fonts, forms, and other macros ● Job retention ● 93 internal fonts available for PCL ● 80 printer-matching screen fonts in TrueType format available with the software solution ● Additional fonts can be added. ● Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 16
Walkaround Device parts Before using the product, familiarize yourself with its components. 1 6 2 7 3 8 44 9 55 10 1 Automatic document feeder (ADF) 2 Scanner assembly 3 Latch to open the front door (provides access to the print cartridge) 4 Tray 1 (pull to open) 5 Tray 2 6 ADF output bin - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 17
Interface ports 1 2 3 4 5 6 1 Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) 2 Network connection 3 Foreign interface harness (FIH) port 4 Type A Hi-Speed USB 2.0 connection for adding accessories 5 Type B Hi-Speed USB 2.0 connection for printing 6 EIO slot ENWW Walkaround 5 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 18
with the computer. NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software. Supported operating systems The device supports the following operating systems: Full software installation ● Windows XP (32-bit - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 19
can preconfigure the printing and default settings for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/hpdpc_sw. Priority for print settings Changes to - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 20
Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 21
system software includes the following components: ● PostScript Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer. ● HP Printer Utility Use the HP - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 22
-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 23
● Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare. Supported operating - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 24
12 Chapter 1 Device basics ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 25
2 Control panel ● Use the control panel ● Use the Administration menu ENWW 13 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 26
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 27
make. Touch the Help button to open the embedded help system. Touch the up or down arrows on the scroll bar to see the complete list of available features. Touch Sign Out to sign out of the device if you have signed in for access to restricted features. After you sign - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 28
message also has instructions for solving the problem. Warning button. The warning button appears when the device has a problem but can continue screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 29
. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 30
mass-storage devices, such as flash drives, memory cards, or hard disks, that are installed in this device. Contains a list of the faxes that have been Font List PS Font List Print Print A list of printer control language (PCL) fonts that are currently available on the device. A list of PostScript - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 31
Text/Picture Image Adjustment Values Description Select a paper size from the list. Select the paper size that is most often used for copy or can optimize the output for text, pictures, or a mixture. If you select Manually Adjust, you can specify the mix of text and pictures that will most often - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 32
Default Copy Options NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Number of Copies Number of Sides Collate Sub-menu item Edge-To-Edge Values Description Type the number of copies. The factory - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 33
Values Fax Forwarding Change PIN Stamp Received Faxes Fit to Page Fax Paper Tray Enabled Disabled (default) Enabled (default) Disabled Select from the list of trays. Description To forward received faxes to another fax device, select Fax Forwarding and Custom. When you select this menu item for - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 34
)" are the factory-default values. Some menu items have no default. Menu item Document File Type Output Quality Resolution Color/Black TIFF Version Values PDF (default) JPEG TIFF M-TIFF High (large file) Medium (default) Low (small file) 75 DPI 150 DPI (default) 200 DPI 300 DPI Color scan (default - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 35
Options NOTE This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options Document File Type TIFF version Output Quality Resolution Values Color scan Black/white scan (default) PDF (default) M-TIFF TIFF JPEG TIFF 6.0 (default) TIFF (post 6.0) High (large file - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 36
Print Sides 2-Sided Format Values Description Type a value. Use this feature to set the default number of copies for print jobs. (List of supported sizes.) Choose a paper size. Millimeters Inches Configure the default paper size that is used when the user selects Custom as the paper - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 37
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Date/Time Sleep Delay Wake - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 38
Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Sub-menu item Fax Printing Fax Printing Mode Change PIN Values Store all received faxes Print all received faxes Use Fax Printing Schedule Description If you have concerns about the security of private faxes, use this feature - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 39
Management menu Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 40
Jetdirect EIO Jetdirect See Table 2-10 Jetdirect menus for the list of options. Table 2-10 Jetdirect menus Menu item TCP/IP , up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 41
is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 42
Proxy Port Sub-menu item Enable Address DHCPV6 Policy Primary DNS Manual Settings Values and Description Use this item to enable or disable contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 43
Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not only HTTPS access is accepted. The print server will appear as a secure site. HTTP/HTTPS optional: Access using either HTTP or HTTPS is permitted. Specify - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 44
embedded tests. Select Yesto choose all tests. Select No to select individual tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to the device, However, the test is paperless; the file will not print - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 45
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Ping Test Sub-menu item Dest Type Dest IP Packet Size Timeout Count Print Results Execute Values and Description This test is used to check network communications. This test sends link-level packets to a remote network host, then - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 46
However, a refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and communication mode of link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 47
Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC. ENWW Use the Administration menu 35 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 48
Information PC Fax Send Sub-menu item Phone Number Company Name Values (Countries/regions listed) Description Configure the settings that are legally required for outgoing faxes. Disabled Enabled ( from their computers if they have the correct driver installed. 36 Chapter 2 Control panel ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 49
If this occurs, turn off the JBIG Compression. Select a value from the list. Use this feature to set the maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems. Tone (default) Pulse Select whether the device should use tone or pulse dialing - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 50
fax number to add. Select a fax number to remove. No (default) Use this feature to add or delete numbers from the blocked fax list. The blocked fax list can contain up to 30 numbers. When the device receives a call from one of the blocked fax numbers, it deletes the incoming fax. It - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 51
the HP LaserJet M3035 MFP models. Allow Use of Digital Send Service NOTE This item appears only for the HP LaserJet M3035 MFP models. Description Copy the local Send settings from one device to another. Use this feature to allow the transfer of the device from one HP Digital Sending Software (DSS - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 52
Requested Tray Manually Feed Prompt Description Select the language from the list. Use this feature to select a the device handles jobs that have specified a specific input tray. Always (default) Unless Loaded Use either the PostScript (PS) or HP paper-handling model. Enabled (default) - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 53
from the list of Use can select manual feed PDF PS Select the printer language that the device should use. Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 54
the page is blank. Standard (default) Classic Use this feature to select and maintain input trays by number when you are not using the device driver, or when the software program has no option for tray selection. 42 Chapter 2 Control panel ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 55
Quality menu Menu item Set Registration Fuser Modes Optimize Resolution REt Economode Sub-menu Print a test page for setting the registration. Follow the instructions that are printed on the page to adjust each tray. Shift prints with a reduced amount of toner per page; however, the print quality - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 56
to minimize wrinkles when printing on small or narrow media. Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser. The page has instructions that guide you through the cleaning process. Process (button) Process the cleaning page that was created by using - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 57
menu items have no default. Table 2-16 Troubleshooting menu Menu item Event Log Sub-menu item Calibrate Scanner Fax T.30 Trace T.30 Report When should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning. Normal ( - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 58
from a specific tray. Select whether the duplexer should be included in the Paper Path test. Select how many pages should be sent from the specified source as part of the Paper Path test. This menu item is used by a service technician to diagnose potential problems with the device scanner. Use this - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 59
-related settings that are in the Initial Setup menu to factory default values. Use this feature to restore all device settings to their factory defaults. Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 60
48 Chapter 2 Control panel ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 61
3 Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW 49 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 62
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 50 Chapter 3 Input/output (I/O) configuration ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 63
software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) NOTE For more information about using the embedded Web server, see Use the embedded Web server For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide manually. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 64
touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 65
the HP Jetdirect Embedded Print Server Administrator's Guide. Disable network protocols (optional) By factory default, all supported network protocol-specific error and warning messages. Disable IPX/SPX NOTE Do not disable this protocol in Windows-based systems that print to the printer through - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 66
location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE Configure the card through the control panel, the printer installation software, or HP Web Jetadmin - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 67
4 Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 55 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 68
the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. See HP Customer Care to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. It is possible that paper could meet all - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 69
the fuser. To order HP LaserJet printing supplies, see Order parts, accessories, and supplies. General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Category - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 70
selecting envelopes, consider the following components: ● Weight: The weight of the envelope paper should not exceed 105 14 in) CAUTION To avoid damaging the device, use only envelopes recommended for laser printers. To prevent serious jams, always use tray 1 to print envelopes and always use the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 71
cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial of separation. NOTE Choose labels in the printer driver (see Open the printer drivers). Transparencies Transparencies used in the product must be - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 72
problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield. In either the software program or the printer driver - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 73
fuser modes that are available on some printer models to achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers or High 2 fuser mode setting improves the ability of the toner to adhere to paper, but it might cause other problems, such as - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 74
Normal Normal Low 2 Normal Normal Normal Normal Normal Low 1 Normal High 1 Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes. 62 Chapter 4 Media and trays ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 75
in this user guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at www.hp.com/support/ljpaperguide. Always test paper before buying large quantities. CAUTION Using media that does not meet HP specifications can cause problems for the device, requiring - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 76
HP LaserJet printers. This printer can detect transparencies that were not designed for use with HP LaserJet printers. For more information, see Print Quality menu. Table 4-4 Tray 2 and tray 3 media types Type Plain Preprinted Letterhead Prepunched Bond Recycled Colored paper Dimensions Weight - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 77
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 78
1 only. Load only paper in tray 2 or optional tray 3. Load media on the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m2 or 16 not move any farther. 3. Adjust the media guides until they are snug against the media. 66 Chapter 4 Media and trays ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 79
extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media. ENWW Load media 67 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 80
tabs on the media-width guides. NOTE Do not add media of media that is loaded is specifically requested. Setting Explanation Tray 1 size if you use tray 1 only to manually feed media, keep the default settings of that are selected in the software. In the printer driver, you can select media - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 81
Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media. 1. Pull the tray out of the device and remove any paper. 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 82
quality. For some types of media, the product reduces the print speed. NOTE In the Windows printer driver, adjust the media type on the Paper tab in the Type is drop-down list. In the Macintosh printer driver, adjust the media type on the Printer features pop-up menu in the Media type drop-down - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 83
Letterhead (singlesided printing) Letterhead (2-sided printing) Cardstock Rough Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation Zero. Envelopes Heavy envelope should be used only in tray - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 84
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 85
bin is open, the device will deliver the print job to that bin. 2. If you are printing on long media, open the top output bin support. 3. From your computer, send the print job to the device. ENWW Select output bins 73 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 86
Print to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 87
5 Device features This chapter describes how to use some basic device features: ● Use the convenience stapler ● Use job storage features ENWW 75 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 88
convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler the slot in the stapler door. Insert fewer sheets to staple if the media weight is heavier than 80 g/m2 or 20 lb. CAUTION Do not use the convenience - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 89
Load staples Each staple cartridge holds 1,500 unformed staples. To load staples into the device, insert a staple cartridge. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. If you are replacing a staple cartridge (for example, if your staple cartridge has run out of - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 90
3. Insert a new staple cartridge into the opening inside the staple door. 4. Close the stapler door. 78 Chapter 5 Device features ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 91
a copy of the job on the device hard disk. Storing the job allows you to print instructions in this section to gain access to the job storage features at the computer. See the specific drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 92
, use the following procedure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 93
QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the device is 32 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 94
oldest job. NOTE Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin. 1. From the Home screen, touch Job Storage. 2. Touch the be printed at a later time. You can save a print job to the device hard disk without printing it. You can then print the job at any time at the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 95
● Select an existing folder from the list. Touch New Job and type a job a stored job. Create a stored print job In the driver, select the Stored Job option, and then type a user panel, you can print a job that is stored on the device hard disk. 1. From the Home screen, touch Job Storage. 2. Touch - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 96
5. Touch Delete. 6. Touch Yes. If the file has (lock symbol) next to it, the job requires a PIN to delete it. See Use the private job feature. 84 Chapter 5 Device features ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 97
6 Print This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 85 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 98
one sheet of paper ● Print on both sides of the paper ● Use the Services tab NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use quick sets Use quick sets to save the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 99
. To remove the watermark, click (none) in the Watermarks drop-down list. Resize documents Use the document resizing options to scale a document to a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 100
you saved appears in the paper-size list for future use. Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers). 2. On the Paper or Paper/Quality tab - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 101
both sides of a page by feeding the paper through the product a second time. NOTE In the printer driver, Print on Both Sides (manually) is available only when a duplexer is not available or when a duplexer does not support the type of print media being used. To configure the product for automatic or - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 102
is heavier than 105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 103
Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server. ENWW Use features in the Windows printer driver 91 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 104
of the paper NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use presets Use presets to save the current printer driver settings for reuse. Create a preset 1. Open the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 105
a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the printer a second time. CAUTION To avoid jams - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 106
m2 (28-lb bond). 2. Open the printer driver (see Open the printer drivers). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 107
Cancel a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It can take some time for all printing to clear - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 108
96 Chapter 6 Print ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 109
to install the printing system software on the computer, nor either the document feeder or the scanner glass. The device can process Set the default copy options ● Basic copy instructions ● Adjust the copy settings ● Copy two It is recommended that you review the basic control-panel information before - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 110
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 98 Chapter 7 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 111
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 112
This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/ - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 113
appear. The options in the table are listed in the order in which they can appear the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate output for text or printed pictures, or you can manually adjust the values. Use this feature to copy multiple pages - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 114
two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on Two-sided copying from the flatbed scanner glass is not supported. 2. On the control panel, touch Copy. 102 Chapter 7 Copy ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 115
3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 116
sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE If this option is not on the first screen, touch More Options - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 117
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 118
upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid. 3. Gently press down on the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 119
using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 120
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 108 Chapter 7 Copy ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 121
8 Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 122
Web Server User Guide on the device CD. For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Supported protocols The HP LaserJet M3027 MFP models support Simple Mail Transfer - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 123
to resolve issues with the digital-sending software: ● Print a configuration page. Verify the e-mail, contact your network administrator or Internet service provider (ISP). Find gateways If you do not touch Find Send Gateways. The touchscreen displays a list of detected SMTP servers. 4. Select the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 124
job. 7 Scroll bar Use the scroll bar to view and set up the CC:, BCC:, Message, and File Name fields. Touch any of those fields to open the keyboard these buttons to use the address book to populate the To:, CC:, or BCC: fields. For more information, see Use the address book. 9 Help button Touch - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 125
in various programs to meet their specific needs. Documents arrive in near- settings: ● Color ● PDF (requires the recipient 1. Place the document face-down on the scanner glass or face-up in the ADF. 2. fields. Scroll down and complete the CC:, BCC:, and Message fields if appropriate. Your user - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 126
by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You entry. If you type a character that does not match any entry in the list, the auto-complete text is removed from the display to indicate that you - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 127
book. For more information, see the Embedded Web Server User Guide on the device CD. Create a recipient list 1. From the Home screen, touch E-mail. 2. Complete to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 128
Add e-mail addresses to the local address book 1. Touch Local. 2. Touch . 3. (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK. The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 129
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 130
scanner glass or face-up in the ADF. 2. From the Home screen, touch Network Folder. 3. In the Quick Access Folders list Software product and is supported for the HP LaserJet M3035 MFP specific information appear on the control-panel display. The system administrator can also designate a printer - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 131
9 Fax The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature. For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 132
Analog faxing On the HP LaserJet M3027x or the HP LaserJet M3035xs MFPs, the device can function as a standalone fax the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 133
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/LJM3027_software or www.hp.com/go/ LJM3035_software. With digital faxing, the device does not need to be connected directly to a phone - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 134
122 Chapter 9 Fax ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 135
: ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner ENWW 123 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 136
instructions a complete list of control panel HP Jetdirect print server or an optional hard disk drive toner levels. 1. From the Home screen, touch Administration. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Supplies Status Page. 5. Touch Print. NOTE If you are using non-HP - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 137
● Blocked Fax List ● Speed Dial List 5. Touch Print. For more information, see the fax guide that came with the device. Font lists 1. From the Home Touch either PCL Font List or PS Font List. 5. Touch Print. NOTE The font lists also show which fonts reside on a hard disk accessory or DIMM. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 138
available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The Software HP Web Jetadmin Embedded Web server Information location See Use HP Web Jetadmin software for general information about HP Web Jetadmin. See the HP - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 139
the device Support tab If you click a device in the list, the HP Easy Printer Care software opens the Overview tab for that device. ● Provides device information, including alerts for items needing attention. Provides help information ● Provides links to troubleshooting and maintenance tools. and - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 140
in the supplies list. Provides access to online ● or e-mail supplies ordering Shop Online for Supplies button: Opens the HP SureSupply Web site in a new Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge and the status of the media - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 141
When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status and supplies events ● View and change network configuration ● View support content that is specific to the current state of the device When the device is - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 142
HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. ● Event log: Shows a list to specific e-mail link to another Web site. This link is - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 143
links that connect you to the Internet ● ● HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device. Order Supplies: Connects to - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 144
want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site. If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 145
HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 146
Item Bonjour Settings Additional Settings E-mail Alerts Description Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Provides access to the embedded Web server. Configures the device to send e-mail notices for certain events. 134 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 147
specific use. CAUTION EconoMode is a feature that allows the device to use less toner per page. Selecting this option may extend the life of the toner months To order supplies online, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/ LJM3035mfp . Manage the print cartridge Print-cartridge - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 148
NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 149
guides provided with each supply item or see more information at www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. NOTE Hewlett-Packard recommends the use of HP products in this device. Use of nonHP products may cause problems requiring service that is not covered by the HP warranty - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 150
print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller. 5. Remove the shipping tape from the new - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 151
arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. ENWW Replace supplies and - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 152
, such as toner specks or smearing (see Solve printquality problems). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 153
the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Turn off the device and unplug the power cord. ENWW NOTE In certain areas of California, air - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 154
2. Open the ADF cover. 3. Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface. 4. Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. 5. Replace - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 155
the blue hooks. 7. Lower the roller assembly, and then close the ADF cover. NOTE If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care. 8. Plug in the device, and then turn on the device. Clean the paper path 1. From the Home screen, touch Administration - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 156
notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions in the onscreen - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 157
This information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general device problems ● Control-panel message types ● Control-panel messages ● Common causes - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 158
removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Factors that affect performance Several factors affect the time it takes to - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 159
after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care. NOTE Macintosh users: For more troubleshooting information, see Solve common Macintosh problems. Step number 1 2 3 Verification step Possible problems Solutions Is the power on? No - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 160
incorrectly. Review the device fax settings. See the HP LaserJet Analog Fax Accessory 300 User Guide. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Sent fax is incomplete or of poor quality. See Solve fax problems. 148 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 161
cord does not meet specifications. Verify that the device is connected to an analog fax line. The device fax settings are set incorrectly. Review the device fax settings. See Solve fax problems If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 162
software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer . See Select the correct fuser mode. 150 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 163
printing from tray 1, or when using the HIGH 2 fuser mode. You are printing a PDF or PostScript (PS) file but are using a Try using the PS device driver rather than the PCL device PCL device driver. driver. (You can usually do this from a software program.) Print job prints on both sides of the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 164
driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. The software from the device. Verify that you are using supported media. See Select print media. The software for the device is not configured for the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 165
types Four types of control-panel messages can indicate the status of or problems with the device. Message type Status messages Warning messages Error messages Description Status by the Auto Continue setting. If a critical error persists, service is required. ENWW Control-panel message types 153 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 166
be in use. Touch OK to print the transferred data. (Some data might be lost.) Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, 154 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 167
1284 specification. Go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp scanner. Turn the device off and then on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 168
device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 53.XY.ZZ CHECK RAM DIMM SLOT To A problem exists with the device memory. continue turn off then on - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 169
off then A problem exists with the device firmware. on Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 64 ERROR - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 170
error, as specified by YYYY. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 158 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 171
the scanner glass, but the original scanner glass, printer driver for a different printer language, or add the requested language to the device (if possible). To see a list feeder (ADF). Follow the instructions in the onscreen dialog address. See Solve e-mail problems. E-mail Gateway rejected the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 172
The scanner has experienced an error. To temporarily clear the message so you can send a fax or send e-mail, touch Hide. If this message persists, contact an HP-authorized service or support provider. See the HP support flyer or go to www.hp.com/support/ LJM3027mfp or www.hp.com/support/ LJM3035mfp - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 173
e-mail problems. Contact the network administrator. The digital sending service at does not service this MFP. Contact contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) To - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 174
an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp.) an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 175
does not meet specifications. Use only media that meets HP specifications. See Media considerations See Load media. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the HP Customer Support or your authorized HP service provider. ENWW Common causes of jams - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 176
Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams. 1 2 5 3 4 1 Automatic document feeder (ADF) 2 Print cartridge 3 Input trays 4 Duplex path (for two-sided printing) 5 Output bins 164 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 177
that determines if the device will reprint jammed pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory. ● On - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 178
until it stays open. 3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 166 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 179
and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown. 5. Close the scanner lid, and then lower the roller assembly. 6. Close the ADF lid. 7. If any media is visible in the output bin area, gently pull it out. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 180
. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the front door area. 168 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 181
3. Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the front door, and then touch OK on the touchscreen to clear the jam message. If a jam message persists, there is still - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 182
to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 183
then let the door drop open. 3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE If media is difficult to remove, try opening the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 184
bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 172 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 185
Do not use damaged or irregular media. ● Use only media that meets HP specifications. See Media considerations. ● Do not use media that has already been used void warranty. ● Make sure that the power supplied to the device is steady and meets device specifications. See Specifications. ENWW Clear - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 186
Clean the device. See Clean the device. ● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. 174 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 187
Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. Remove the staple cartridge from the device. ENWW Clear stapler jams 175 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 188
3. Clear any loose staples from the stapler and from the staple cartridge. 4. Replace the staple cartridge. 176 Chapter 11 Problem solving ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 189
5. Close the stapler door. 6. Insert media to test the stapler. Repeat steps 1 through 6 if necessary. ENWW Clear stapler jams 177 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 190
can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 191
ah call lthe cjakha aa d a sd fijs. Sincerely, Mr. Scmehnjcj See Gray background See Toner smear AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Repeating defects See Repeating image See Misformed characters See Page dark) See Random image repetition (light) ENWW Solve print-quality problems 179 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 192
not meet HP specifications (for example, the media is too moist or too rough). See Media considerations. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver. 3. Open - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 193
leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the device are being met. See Operating environment. 2. If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel. Open the Print - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 194
setting. See Print Quality menu. 6. Make sure that the environmental specifications for the device are being met. See Operating environment. 7. Replace the print cartridge. Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 195
toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser meet HP specifications. See Media considerations. Repeating defects 1. Print a few more pages to see if the problem corrects - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 196
preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media considerations. 3. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 197
Fuser Modes, and then select the media type you are using. Change the setting to Low, which helps reduce the heat in the fusing process. Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications meet HP specifications. See - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 198
number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Media considerations. 3. Make sure that the environmental - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 199
and change the Toner Density setting. See Print Quality menu. 5. Open the Administration menu at the device control panel. On the Print Quality submenu, open Optimize and set Line Detail=On. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. See - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 200
solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image of the page, and the darker image farther down the page. ● From your software program, rotate the whole page 180° to print the lighter image first. ● - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 201
Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the HP Jetdirect Print Server. ● Try printing the job from another computer. ● To verify that a device works with a computer, use a USB cable to connect it directly to a computer, and then reinstall the printing software - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 202
skew, causing unclear images and problems with the OCR program. See Load media for instructions. ● Use or make a carrier sheet to protect your originals. NOTE Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 203
Clean the flatbed scanner or the ADF glass. See Clean the device. The photosensitive drum inside the print Install a new HP print cartridge. See Optimize Text/ Picture. Select Text. Media-handling problems Problem Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 204
, press OK to print the job. ● Verify that the device is not in manual feed mode, and then print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. The paper-length adjustment control in - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 205
flatbed scanner. See Load media. Use media that meets HP specifications. See Media considerations. The print-cartridge toner-level software settings might be See the device software Help for more set to reduce the scanned image. information about changing the settings. ENWW Solve copy problems - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 206
NOTE For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 207
very slowly" in Initial Setup menu. Solve receiving problems Incoming fax calls are not being answered by the service. ● Get a telephone line dedicated to fax calls. ● Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 208
. Faxes will Disable the Schedule Printing of Faxes mode. See the fax not print until it is disabled guide for information about changing the setting. The device toner level is low, or it has run out of toner. Replace the print cartridge. The device stops printing as soon as it is low on - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 209
Solve e-mail problems If you are unable to send e-mails by using the digital-send 2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123.123.123.123" represents the SMTP - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 210
Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 211
that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where " - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 212
you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. The device might not be ready. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 213
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 214
specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems the font to the device if applicable. See the software documentation for more information. A legal page prints with - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 215
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW 203 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 216
Select the part numbers that you want to order, and follow the instructions on the screen. Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 217
, and 8.5 x 13 paper sizes. Print cartridge Item HP LaserJet print cartridge Description 6,500-page cartridge 13,000-page cartridge Part number Q7551A Q7551X Memory Item Description 100-pin 133MHz DDR DIMM 64 MB Boosts the ability of the printer to handle 128 MB large or complex print jobs - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 218
For more information about media supplies, go to www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions For use with HP LaserJet printers. This is coated paper, good for business documents with - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 219
Item Description Part number HP Printing paper For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications: 92 bright, 22 lb. Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton Letter - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 220
, 20 lb, 30% post-consumer content. HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet printers. Letter (8.5 x 11 in), 50 sheets to - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 221
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet M3027, M3027x, M3035, and M3035xs DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 222
published environmental specifications for the device product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 223
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement 211 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 224
Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Go to www.hp.com/support/net_printing for information about the HP - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 225
Printer Care software. See Use the embedded Web server. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.com/go/mac-connect for products that are designed specifically - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 226
maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 227
HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group. ENWW HP maintenance - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 228
216 Appendix B Service and support ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 229
C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 217 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 230
dimensions with all doors and trays fully opened Printer model Height HP LaserJet M3027, M3027x, and M3035 MFPs 870 mm (34.3 in) HP LaserJet M3035xs MFP 1,010 mm (39.8 in) Depth 978 mm (38.4 in) Width 464 mm (19.3 in) Electrical specifications WARNING! Power requirements are based on the - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 231
9296 Printing3 LpAm=56 dB (A) Ready Essentially Inaudible 1 Values subject to change. See www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp for current information. 2 Configuration tested: base printer, simplex printing with A4 paper size. 3 Print speed is 27 or 35 ppm. Operating - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 232
220 Appendix C Specifications ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 233
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 221 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 234
a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are installed and used in accordance with the instructions, it may cause harmful interference to radio Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 235
at the end of the product's life. HP LaserJet print supplies It's easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 236
the www.hp.com/recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 237
waste disposal service or the shop where you purchased the product. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 238
● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety. 226 Appendix D Regulatory information ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 239
Telecom statement The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 240
the product Product Name: HP LaserJet M3027 / M3035 Series Accessories5): Q7817A - Optional 1x500 Sheet Tray BOISB-0308-00 - Fax module Regulatory Model Number3): Product Options: Print Cartridge: BOISB-0406-01 ALL Q7551A, Q7551X conforms to the following Product Specifications: Safety: IEC - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 241
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 242
sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M3027, M3027x, M3035, M3035xs - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 243
explains the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW 231 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 244
supported. For ordering information, see Order parts, accessories, and supplies. NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers a configuration page. See Use information pages. NOTE If memory problems occur when you are printing complex graphics, you can make more - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 245
, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the device. The HP LaserJet M3027/M3035 devices come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM. If you have - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 246
3. Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 247
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 248
8. Close the access door, and press firmly until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the device on. - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 249
If you installed a device language (personality), check the "Installed Personalities and Options" section on the configuration page. This area should list the new device language. Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 250
Enable memory for Windows 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 251
print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate card. 3. Install the EIO card in the EIO slot and tighten the screws. ENWW Use HP Jetdirect print server cards 239 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 252
device is recognized. See Use information pages. NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 253
, network adaptor, hard disk, or other plug-in item for HP printers. Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as "PS" in many menus. firmware Programming instructions that are - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 254
printer prints the image. memory tag A memory partition that has a specific printer description." printer driver A software program that a computer uses to gain access to printer printer is the print cartridge. TCP/IP An internet protocol that has become the global standard for communications. toner - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 255
3 ordering 204 part numbers 205 acoustic specifications 219 activity log, fax 125 address book, e-mail deleting addresses 116 address books, e-mail adding addresses 115 clearing 47 recipient lists 115 address books, e-mail auto-complete function 114 LDAP server errors 160 LDAP support 110 recipient - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 256
crooked pages 184 curled paper, problem- solving 185, 191 curly paper, problem-solving 150 custom sizes supported 63 custom-size paper default settings 24 driver settings 87 customer support embedded Web server links 131 HP Printer Utility pages 133 Linux 201 online 212 repacking device 214 D dark - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 257
59, 65 types supported 64 wrinkled, problem-solving 185 environment for device problem-solving 178 environment for printer specifications 219 environmental stewardship program 223 EPS files, problem-solving 200 Error button, control panel touchscreen 16 error messages Alert Settings, HP Toolbox 128 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 258
240 settings 28 HP media, ordering 206 HP Printer Utility 133 HP Printer Utility, Macintosh 9, 133 HP SupportPack 215 HP Toolbox browsers supported 11 opening 127 options 127 HP Universal Print Driver 7 HP Web Jetadmin 10, 132 HP-Authorized Dealers 212 humidity problem-solving 178 specifications 219 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 259
settings 31 driver features 92 driver settings 9, 92 drivers supported 6 drivers, problem-solving 199 HP Printer Utility 133 problems, solving 199 removing software 10 software 9 software components 11 support 213 supported operating systems 6 USB card, problem- solving 200 maintenance agreements - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 260
20 NVRAM errors 158 O on-site service agreements 214 on/off switch, locating 4 online help, control panel 16 online support 212 operating environment specifications 219 operating systems supported 6 Optimize print quality 43 ordering media, HP 206 part numbers for 205 supplies and accessories - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 261
repetitive images 188 scattered lines 187 smeared toner 182 specks 180 tire tracks 186 white lines 186 white spots 186 Print Quality menu, control panel 43 printer drivers. See drivers printing system software 6 priority, settings 7 private jobs 80 problem-solving blank pages 151 blurred print 187 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 262
150 Troubleshooting menu 45 white spots 186 Windows issues 198 wrinkled paper 185 processor speed 2 proof and hold jobs 79 ProRes 2 protocol configuration page, printing 35 PS emulation driver default settings 41 PS error pages default settings 41 Q quality copy, improving 190 copy, problem-solving - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 263
111 validating gateway addresses 197 software embedded Web server 10 HP Easy Printer Care 10 HP Printer Utility 133 HP Toolbox 127 HP Web Jetadmin 10 Macintosh 9, 11 settings 7 supported operating systems 6 uninstalling Macintosh 10 Web sites 6 Windows 11 specifications acoustic 219 electrical 218 - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 264
setting 133 EconoMode 135 Economode 43 loose, problem-solving 183 smeared, problem- solving 182 Toolbox. See HP Toolbox top output bin locating 4 printing to 73 transfer unit warranty 210 transparencies HP, ordering 208 loading 70 sizes supported 64 specifications 59 tray 1 jams, clearing 168 load - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 265
212 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, downloading 132 Linux support 201 Macintosh customer support 213 Material Safety Data Sheet (MSDS) 225 ordering supplies 204 paper specifications 57 software, downloading 6 universal print driver 7 weekly on-site service 214 white lines - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 266
254 Index ENWW - HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 267
- HP M3027x | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB - Page 268
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HP LaserJet M3027/M3035 MFP
User Guide