HP MSA 2040 HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2
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- HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 1
HP MSA 2040 Event Descriptions Reference Guide Abstract This guide is for reference by storage administrators to help troubleshoot storage-system issues. It describes event messages that may be reported during system operation and specifies any actions recommended in response to an event. HP Part - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 2
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 3
5 Introduction 5 Event descriptions 6 Troubleshooting steps for leftover disk drives 59 Using the trust command 59 Power supply faults and recommended actions 60 Events sent as indications to SMI-S clients 60 Support and other resources 61 Contacting HP 61 Related information 61 Typographic - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 4
4 Contents - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 5
on the HP MSA 2040 SW Support and Documentation DVD shipped with your product or at http://www.hp.com/support/msa2040/Manuals. For links to additional information about your product, see http://www.hp.com/support/msa2040. For product support and to download drivers, firmware, and software, see http - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 6
in the vdisk. See the CLI help for the trust command. Consult the online troubleshooting guide at http://www.hp.com/support/msa2040/Troubleshooting for more information. • If you choose to not use the trust command, perform these steps: • Replace the failed disk or disks. (Look for event 8 in the - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 7
in the vdisk. See the CLI help for the trust command. Consult the online troubleshooting guide at http://www.hp.com/support/msa2040/Troubleshooting for more information. • If you choose to not use the trust command, perform these steps: • Replace the failed disk or disks. (Look for event 8 in the - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 8
If the problem then recurs for the same slot, replace the chassis-and-midplane FRU. Info. Vdisk reconstruction completed. Recommended actions • No action is required. 19 Info. A rescan has completed. Recommended actions • No action is required. 20 Info. Storage Controller firmware update - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 9
have been reset. Recommended actions • No action is required. 28 Info. Controller parameters have been changed. This event is logged when general configuration changes are made; for example, utility priority, remote notification settings, user interface passwords, and network port IP values - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 10
NTP is enabled Recommended actions • No action is required. 34 Info. The controller configuration has been restored to factory defaults. Recommended actions • For an FC controller, restart it to make the default loop ID take effect. 37 Info. Vdisk reconstruction has started. When complete - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 11
see "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. 47 Info. An error successfully or a failure occurred. (This typically occurs during disk firmware update.) Recommended actions • No action is required. 50 - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 12
to technical support, but no action is required now. It will be logged with Error severity if it is necessary to replace the controller module. Recommended failed because of a disk problem, replace the disk with one of the same type (SAS SSD, enterprise SAS, or midline SAS) and the same or - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 13
controller has powered up or restarted. Recommended actions • No action is required. 58 Error A disk drive detected a serious error, such as a parity error or disk hardware failure. Recommended actions • Replace the failed disk with one of the same type (SAS SSD, enterprise SAS, or midline SAS - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 14
was a global spare, configure the new disk as a global spare. • If the failed disk was a dedicated spare, configure the new disk as a dedicated spare for the same vdisk. 65 Error An uncorrectable ECC error occurred in cache memory on startup. The controller is automatically restarted and its cache - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 15
storage system to another. Recommended actions • If you want hosts to access the volume data in the inserted disks, map the volume with a different LUN. 76 Info. The controller is using default configuration settings. This event occurs on the first power up, and might occur after a firmware - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 16
Restore the default configuration by using the restore defaults command, as described in the CLI Reference Guide. 89 Warning The mirrored configuration retrieved by this controller from the partner controller has a configuration level that is too high for the firmware in this controller to process - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 17
diagnostic that checks hardware reset signals between controllers in Active-Active mode failed. Recommended actions • Perform failure analysis. Both controllers in an Active-Active configuration have the same serial number. Non-unique serial numbers can cause system problems; for example, WWNs are - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 18
for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. 108 Info of the storage system, such as faulty cabling or a faulty switch. • If the problem is not outside of the storage system, replace the controller module that - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 19
corresponding event 211 and monitor excessive transitions indicating disk problems. If more than 8 transitions occur per hour, see "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. 116 Error After a recovery, the - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 20
then able to access the management interfaces, check the version of the controller firmware and update to the latest firmware if needed. • If the problem recurs, replace the module. Info. The Management Controller has not communicated with the Storage Controller for 160 seconds. If communication - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 21
. One or more enclosures do not have a valid path to an enclosure management processor (EMP). All enclosure EMPs are disabled. Recommended actions • See "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. Event - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 22
167 Warning A diagnostic test at controller bootup detected an abnormal operation, which might require a power cycle to correct. Recommended actions • See "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. 22 Event - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 23
switch turned on. • Check that each power cable is firmly plugged into both the power supply and a functional electrical outlet. • If the reported problem is with a temperature sensor or fan or power supply, perform these checks: • Check that all of the enclosure's fans are running. • Check that the - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 24
then power down the entire storage system. Power it back up, beginning with any disk enclosures (expansion enclosures), then the controller enclosure. • If the vdisk is still quarantined after performing the above steps, consult the online troubleshooting guide at http://www.hp.com/support/msa2040 - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 25
cables between the two controllers. This will show whether the problem is outside or inside the storage system. • If the problem is not outside of the storage system, replace the controller module that logged this event. 176 Info. The error statistics for the indicated disk have been reset - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 26
. • If this event occurs and you are not performing disk firmware update, see "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. 183 Info. All disk channels have been unpaused, meaning that I/O can resume. An - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 27
that write-back mode has been restored. Recommended Actions: • If event 195 has not been logged since this event was logged, the other Storage Controller is probably still down and the cause should be investigated. Other events were probably logged at approximately the same time as this event; see - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 28
logged since this event was logged, the power supply probably does not have a health of OK and the cause should be investigated. Another power-supply event was probably logged at approximately the 195, 199, 201, or 241). Recommended actions • Manually enable write-back cache. 28 Event descriptions - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 29
firmware needs to inform the user about something. The CompactFlash card is used for backing up unwritten cache data when a controller goes down unexpectedly, such as when a power failure occurs. This event is generated when the Storage Controller detects a problem scrub checks disks in the vdisk - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 30
), media errors may indicate loss of data. Recommended actions • Resolve any non-disk hardware problems, such as a cooling problem or a faulty controller module, expansion module, or power supply. • Check whether any disks in the vdisk have logged SMART events or unrecoverable read errors. • If so - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 31
down and restart both Storage Controllers. • If the problem persists, see "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. Info. SAS topology has changed; the number of SAS expanders has increased or decreased - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 32
. 217 Error A supercapacitor failure occurred in the controller. Recommended actions • Replace the controller module that logged this event. 218 Warning The No action is required. 221 Info. Snapshot reset has completed. Recommended actions • No action is required. 32 Event descriptions - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 33
to a snapshot. Due to a problem accessing the snap pool, the write operation could not be completed to the disk. Data are left in cache. pool and the vdisk on which this volume exists are online. Restart the roll-back operation. Failed to execute roll back for a particular LBA (logical block address - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 34
this snap pool are invalid and you may want to delete them. However, the data in the master volume can be recovered by converting it to a standard volume. 235 Error Info. An enclosure management processor (EMP) detected a serious error. Recommended actions • Replace the indicated controller module - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 35
is in progress. This event provides details of the steps in a firmware-update operation that may be of interest if you have problems updating firmware. Recommended actions • No action is required. 238 Warning An attempt to install a licensed feature failed due to an invalid license. Recommended - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 36
name, serial numbers, firmware and hardware versions, branding information, etc. This event is logged once each time a Storage Controller is started for not be installed. The license is invalid or specifies a feature that is not supported on your product. Recommended actions • Review the readme - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 37
Recommended actions • No action is required. 255 Info. The PBCs across controllers do not match as PBC from controller A and PBC from controller B are from different vendors. This may limit the available configurations. Recommended actions • No action is required. 256 Info. The indicated - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 38
up resources in metadata at the end of a volume-copy operation, the firmware found at least one error for the indicated volume. Recommended actions • Make sure that the vdisks and disks associated with the volume copy do not have problems (health OK, status FTOL or UP) and then retry the volume copy - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 39
a user for the indicated enclosure and controller module. Recommended actions • No action is required. 274 Warning The indicated PHY has been disabled, either automatically or by a user. Drive PHYs are automatically disabled for empty disk slots or if a problem is detected. The following reasons - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 40
actions for those events. • If the problem still persists, the fault may be in the enclosure midplane. Replace the chassis-and-midplane FRU. 275 Info. The indicated PHY has been enabled. Recommended actions • No action is required. 298 Warning The controller's real-time clock (RTC) setting is - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 41
FRU detected an over-temperature condition that caused the controller to shut down. Recommended actions • Check that the storage system's fans are running. • Check that the ambient temperature is not too warm. The enclosure operating range is 5 C-40 C (41 F-104 F). • Check for any obstructions - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 42
IP data would be if the controller module was swapped and then whatever data are in the controller's flash memory is used. Recommended actions • No action is required. 310 Info. After a rescan, back-end discovery and initialization of data for at least one EMP (Enclosure Management Processor - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 43
Storage Controller's disk interface. The controller will be killed by its partner. Recommended actions • Visually trace the cabling between the controller modules and expansion modules. • If the cabling is OK, replace the controller module that logged this event. • If the problem controller firmware - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 44
or in the controller enclosure midplane. For help identifying which FRU to replace, see "Resources for diagnosing and resolving problems" in the SMU help for the event log panel, or the CLI help for the show events command. Warning Some, but not all, PHYs are down for the indicated disk channel - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 45
correctly. Components checked include the CPLD, Expander Controller (EC), Storage Controller (SC), and MC. Recommended actions • Reinstall the firmware bundle. When the Management Controller is restarted, firmware versions that are currently installed are compared against those in the bundle that - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 46
in Storage Controller CPU memory. This event is logged with Warning severity to provide information that may be useful to technical support, For example, you might have enabled managed logs without configuring a destination to send logs to. 412 Warning One disk in the indicated RAID-6 vdisk failed - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 47
snap pool's policy. Recommended actions • No action is required. 418 Warning A replication operation cannot complete because it needs to create a proxy volume and a replication snapshot in the secondary vdisk, but the maximum number of volumes exists for that vdisk or its owning controller and - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 48
in the set. • The volume record is not up to date. • Replication is not licensed or the license limit would be exceeded. Recommended actions • If any of the above problems exist, resolve them. Then repeat the add operation with a valid volume. Completed adding the indicated secondary volume to the - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 49
is offline. • The cache detected a media error. • The snap pool is full. • The communication link is busy or experienced an error. • The snapshot being used for the replication is invalid. • There was a problem establishing proxy communication. Recommended actions • Resolve the error and then resume - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 50
is set to a sufficient amount of time to allow replications to complete. Having too many replications queued can result in some replications not completing. 435 Warning Failed to initialize the indicated replication set. This can occur because: • Firmware in the remote system is incompatible with - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 51
in either or both of the controllers. Recommended actions • Replace the controller module that logged this event. 443 Warning A firmware version mismatch has been detected in an MSA70 or D2700 enclosure. The enclosure should be updated to the latest supported version of firmware as soon as possible - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 52
Info. A snap pool reached a capacity threshold and the associated policy completed successfully; for example, the snap pool was expanded successfully, has been detached from the indicated replication set. The volume can now be physically moved to another storage system. Recommended actions • No - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 53
the same time, restart the Storage Controllers. 464 Warning A user inserted an unsupported cable or SFP into the indicated controller host port. Recommended actions • Replace the cable or SFP with a supported type. 465 Info. A user removed an unsupported cable or SFP from the indicated - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 54
or blank plate in every module slot in the enclosure. • If none of the above explanations apply, replace the controller module that logged the error. • When the problem is resolved, event 468 is logged. 471 Info. A replication was queued because the indicated secondary volume is detached from - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 55
this event has been logged, restart the killed Storage Controller. • If this event is then logged again, replace the controller module. An IP address conflict was detected for the indicated iSCSI port of the storage system. The indicated IP address is already in use. Recommended actions • Contact - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 56
for the automatic recovery process to complete. Then sign in and confirm that both controller modules are operational. (You can determine if the controllers are operational with the show controllers CLI command or with the SMU.) In most cases, the system will come back up and no further action is - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 57
the problem, the fault is probably in the enclosure midplane. Replace the chassis-and-midplane FRU for the indicated enclosure. • If this event is logged for more than one disk in an enclosure or disks in multiple enclosures, perform the following actions: • Check for disconnected SAS cables in - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 58
chassis-and-midplane FRU of the other enclosures with reported failures until the problem is resolved. 496 Warning A disk of an unsupported type was found. Recommended actions • Replace the disk with a supported type. 501 Error The enclosure hardware is not compatible. The expander code has - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 59
Troubleshooting steps for leftover disk drives HP MSA 2040 arrays use metadata on hard drives to identify vdisk members and identify other disk members of the vdisk. Hard drives enter a Leftover state for several reasons: • Drive spin up was not completed before a controller polled the drive. When - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 60
, see the chapter about configuring the system in the SMU Reference Guide. The event categories below pertain to FRU assemblies and certain FRU components. Table 2 Events and corresponding SMI-S indications FRU/Event category Corresponding SMI-S class Controller Hard Disk Drive Fan HP_Controller - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 61
• HP MSA System Racking Instructions • HP MSA 2040 Quick Start Instructions • HP MSA 2040 Cable Configuration Guide • HP MSA 2040 User Guide • HP MSA 2040 SMU Reference Guide • HP MSA 2040 CLI Reference Guide • HP MSA Controller Module Installation Instructions • HP MSA 2040 I/O Module Installation - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 62
• HP MSA 2040 best practices: http://www.hp.com/support/msa2040/BestPractices • HP MSA 2040 firmware downloads: http://www.hp.com/support • HP MSA 2040 Guided Troubleshooting: http://www.hp.com/support/msa2040/Troubleshooting • Safety and Compliance Information for Server, Storage, Power, Networking - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 63
3 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 64
64 Documentation feedback - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 65
back to write-through. CAPI Configuration Application Programming Interface. A proprietary protocol used for communication between the Storage Controller and the Management Controller in a controller module. CAPI is always enabled. chassis The sheetmetal housing of an enclosure. chunk size The - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 66
management. Storage-system firmware features that, when the Site Replication Adapter (SRA) feature is enabled, support the use of VMware's Site Recovery Manager to automate disaster-recovery failover and failback tasks. See also SRA. Drive spin down. A power-saving feature that monitors disk - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 67
modules, disk drives, and other FRUs. enclosure management See EMP. processor Expander Controller See EC. expansion enclosure See drive enclosure. expansion module A FRU that contains the following subsystems and devices: a SAS expander and EC processor; host, expansion, and service ports; and - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 68
interface and computer-computer interfaces, including the WBI, CLI, and FTP interfaces, and interacts with the Storage Controller. See also EC and SC. See MAC address. Data in the first sectors of a disk drive that stores all disk-, vdisk-, and volume-specific information including vdisk membership - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 69
orphan data Partner Firmware Update PFU PHY physical layer point-to-point POST Power-On Self Test power supply unit primary volume proxy volume PSU recovery remote replication remote syslog support replication image replication set replication snapshot replication sync point SAS Object Identifier - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 70
The processor (located in a controller module) that is responsible for RAID controller functions. The SC is also referred to as the RAID controller. See also EC and MC. SCSI Enclosure Services See SES. secondary volume The volume that is the destination for data in a replication set and that is - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 71
SRA Storage Replication Adapter. A host-based software component that allows VMware's Site Recovery Manager to manage the storage-system firmware's disaster recovery management (DRM) features, automating disaster-recovery failover and failback tasks. The SRA uses the CLI XML API to control the - HP MSA 2040 | HP MSA 2040 Event Descriptions Reference Guide (723980-001, June 2 - Page 72
Wide Node Name See WWNN. World Wide Port Name See WWPN. WQL Windows Management Instrumentation Query Language. WWN World Wide Name. A globally unique 64-bit number that identifies a device used in storage technology. WWNN World Wide Node Name. A globally unique 64-bit number that identifies
HP MSA 2040
Event Descriptions Reference Guide
HP Part Number: 723980-001
Published: May 2013
Edition: 1
Abstract
This guide is for reference by storage administrators to help troubleshoot storage-system issues. It describes event messages that may
be reported during system operation and specifies any actions recommended in response to an event.