HP Media Center m1000 HP Desktop PCs - Warranty and Support Guide
HP Media Center m1000 - Desktop PC Manual
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- HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 1
Support Guide Before contacting HP Customer Support Center, it's important to have the following information handy. Please take a moment to write down your product information for future reference. Product Name Model Number System or Product Number Serial Number Purchase Date Operating System - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 2
2 - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 3
All Programs, PC Help & Tools. 3 HP Customer Care Web support. For Product information, driver updates, troubleshooting and much more, go to: http://www.hp.com/support 4 Chat online with qualified support specialists to solve your problem. Available through the Help & Support Center on your PC. 5 If - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 4
is not lit. Screen is blank. Hard Disk Drive Symptom PC seems to be locked up and not responding. Problem Monitor power cable is not connected to the monitor or to the wall outlet. Monitor is off (not turned on). Screen saver is enabled. PC is in standby mode. PC is in hibernation mode or is off - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 5
Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set PC, and turn on your PC. Restart or turn off your PC using the mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 6
system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. To turn off the computer just click Start, choose Turn Off Computer, and then click Turn Off. • Driver Rollback This Microsoft Windows XP feature is part - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 7
#3. Problem/Status You installed a new application or device driver An application does not work A device driver does not work PC stops responding or does not work You replaced the hard disk drive or removed the partition Microsoft System Restore Application Recovery program System Recovery from - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 8
recovery CDs or DVDs for your PC by using the HP PC Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating system, drivers - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 9
instructions. Store the Recovery Tools CD in a safe place. System Restore WARNING: Try System Restore before using the HP PC System Recovery program. If software on your hard drive accidentally gets erased or damaged, first use the Microsoft System Restore feature in Windows XP to restore the PC - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 10
that you replace the hard disk drive, or somehow damage the data in the special recovery partition on the hard disk drive, use recovery discs to reinstall the operating system and software on the hard disk drive. See "System Recovery Using Recovery Discs." Make your own recovery discs (CDs or DVDs - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 11
has a blank or corrupted hard disk drive, you will see only the full System Recovery option. To Run System Recovery Program Using Recovery Discs: 1 If the PC works, back up all data files that you want to save onto removable media, such as CD-RW or diskette. Remove the backup CD or diskette you've - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 12
and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period. In some cases, HP will ask for a credit card as collateral for the part and will charge you - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 13
the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 14
before calling the HP Customer Care Center. Additionally, the customer is responsible for removing any components that were added after the purchase of the system. HP will not be responsible for components that the customer doesn't remove. Software Software technical support is defined as assistance - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 15
in the form of a hard disk drive-based solution, an external media-based recovery solution (e.g. floppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the hard disk of the HP Product with/for which the recovery solution was originally purchased - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 16
respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 17
HP Pavilion Multimedia Personal Computer System Model Number(s): 800 series, a000 series, t000 series, d1000 series, m000 series, and m1000 series Product Options: All conforms to the following Product Specifications 2001 +A1 GB9254:1998 FCC Title 47 CFR, Part 15 Class B2)/ICES-002, Issue 2 AS/ - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 18
malfunction, Hewlett-Packard or an authorized HP Personal Computer Dealer Repair Center should perform all repairs. It is the responsibility of users requiring service to report the problem to HP's Consumer PC Division, or to one of our authorized agents. Service can be obtained by calling the - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 19
Pavilion PCs cases, the company's inside wiring associated with a single line individual service power utility, telephone lines, and internal metallic water pipe systems an electrical storm. There may be a remote risk of electric shock from lightning. • Card (NIC) receptacle. SAVE THESE INSTRUCTIONS - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 20
unplug the PC from its power source and from any telecommunications systems (such as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal injury or equipment damage. Hazardous voltage levels are inside the power supply and modem - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 21
line surges. 7 6 5 4 3 1 2 Antenna Grounding Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC - HP Media Center m1000 | HP Desktop PCs - Warranty and Support Guide - Page 22
Warranty and Support Guide
Before contacting HP Customer Support Center, it’s important to have the
following information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________