HP Media Center m1100 HP Desktop PCs - Warranty and Support Guide
HP Media Center m1100 - Desktop PC Manual
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- HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 1
Warranty and Support Guide Before contacting HP Total Care, it's important to have the following information handy. Please take a moment to write down your product information for future reference. Product Name Model - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 2
- HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 3
Product information, driver updates, troubleshooting and much more, go to: http://www.hp.com/support 4 Chat online with qualified support specialists to solve your problem. Available through the Help & Support Center on your PC. 5 If you have not solved the problem, call HP Total Care by phone 24 - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 4
Prodigy Internet Services 1-800-213-0992 - www.prodigy.com Quicken Basic (Intuit) 1-900-555-4688 - www.intuit.com Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 5
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up of your PC, and turn on your PC. Restart or turn off your PC using the mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 6
. The Software Repair Wizard (select models only) is an icon on the desktop or in the Organize software program, or in the Help and Support Center. To start the wizard, click the icon or click Start, choose All Programs, PC Help & Tools, and then click Software Repair Wizard. Use the Software Repair - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 7
PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems and Support. • Application and Driver Recovery If the problem with the PC HP PC System Recovery program or the HP Application Recovery program, use System Restore. NOTE: Your PC - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 8
DVD Creator Make recovery CDs or DVDs for your PC by using the HP PC Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 9
Choose PC Help & Tools. 5 Click HP PC Recovery CD-DVD Creator. The creator window appears. 6 Follow the onscreen instructions. PC settings to a selected restore point without affecting user programs or document files. For more information, type System Restore into the Search box in Help and Support - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 10
), you may want to use the HP PC System Recovery program as a last resort PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 11
9 After the PC restarts, a series of startup screens appears. To proceed with the initial Microsoft Windows setup, you must answer a few questions. 10 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 12
resolutions. For more information on your support and services options visit: http://www.hp.com/home/ownerservices When should I contact HP phone service and support? • The Help and Support Center or other support tools on your PC did not identify or help solve your problem. • You either do not have - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 13
and may also be subject to registration requirements in the country/region of purchase. If so, your HP authorized service provider can provide you with details. This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 14
OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 15
that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 16
of service upgrades and the cost for these service upgrades, refer to the HP Web site at: http://www.hp.com/support Options and or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 17
problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support Contact your authorized HP dealer or Authorized Service Software Product into the local memory or storage device of the HP Product. c. Copying. You - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 18
to another end user. Any transfer must include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 19
respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 20
CA 95014 declares, that the product(s) Product: Model Number(s): Product Options: Personal computer S0000, SR1000, SA3000, m000, m1000, m5000, d1000, a000, t000, 8000, 9000 series All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60825-1: 1993 +A1 - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 21
procedures when moving the computer. WARNING: Please read the "Additional Safety Information" located later in this document before installing and connecting your PC to the electrical power system. Batteries are delivered with this product. When empty, do not throw them away but collect as small - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 22
and used in accordance with the instructions, may cause harmful interference to Radiated Immunity tests were conducted with supported peripheral devices and shielded cables, such repair center should perform all repairs. It is the responsibility of users requiring service to report the problem to - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 23
, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone cable into the Network Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS DOC Statement (Canada Only) This Class B digital apparatus meets all - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 24
PC uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same, or equivalent, type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions Servicing Guide supporting structure - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 25
Lightning Protection For added protection of any product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power - HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 26
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- HP Media Center m1100 | HP Desktop PCs - Warranty and Support Guide - Page 28
Warranty and Support Guide
Before contacting HP Total Care, it’s important to have the following
information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________