HP NetServer AA 6200 HP Netserver AA 6000 Datasheet
HP NetServer AA 6200 Manual
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HP NetServer AA 6200 manual content summary:
- HP NetServer AA 6200 | HP Netserver AA 6000 Datasheet - Page 1
Solution software, hardware, and HP Netserver hardware. HP's integrated Support Services for HP Netserver AA 6000 Series Solution has been designed with infrastructure and decision making. •= productivity: Fast reactive support ensures that problems are resolved quickly to improve IT staff and end- - HP NetServer AA 6200 | HP Netserver AA 6000 Datasheet - Page 2
for rapid resolution HP's integrated Support Services for HP Netserver AA 6000 Series Solution features two robust modules with problem resolution service-level commitments unique in the industry. With a call to one phone number, these modules repair your problems fast: •= Hardware Call-to-Repair - HP NetServer AA 6200 | HP Netserver AA 6000 Datasheet - Page 3
The 6-hour repair commitment is available up to 50 miles from a primary HP Support Responsible Office. HP travels to your site and provides all labor, parts, and to a certified resolution engineer who begins troubleshooting and resolving your service problem. If necessary, an HP-certified resolution - HP NetServer AA 6200 | HP Netserver AA 6000 Datasheet - Page 4
to recover your server and determine the cause of the problem. The engineer performs initial troubleshooting and problem definition, gathers failure data, and coordinates additional technical resources as required. Critical problems that cannot be resolved by the resolution engineer are promptly - HP NetServer AA 6200 | HP Netserver AA 6000 Datasheet - Page 5
, HP provides you with 24x7 hardware response time support and makes reasonable effort to meet the 6-hour repair commitment should a problem occur. HP reserves the rights to downgrade service to a response time commitment or cancel the service contract if critical server audit suggestions are not - HP NetServer AA 6200 | HP Netserver AA 6000 Datasheet - Page 6
•= Custom Design and Deployment •= Training and Education •= Installation and Configuration •= Network Support Services support Support can be delivered by your local reseller or by the Hewlett-Packard Customer Support Organization. ordering information for more information Contact your local HP
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AA 6000 series
support services
for hp netservers
hardware and software support from hp for hp netserver
AA 6000 series solutions
service description
To meet the demands of today’s complex, critical, and chaotic computing environment, IT staffs can
augment internal skills with comprehensive, world-class support. HP integrated Support Services for
HP Netserver AA 6000 Series Solution enables you to maximize HP’s Netserver AA Solution
performance and system availability.
HP Support Services improves your staff’s effectiveness and productivity with your AA Solution
environment. It also positions you to better meet the business objectives for which your HP Netserver
AA Solutions are intended.
HP integrated Support Services offers a single source of support accountability for your AA Solution
environment covering the Microsoft
®
Windows NT
®
and Windows
®
2000 operating systems, AA
Solution software, hardware, and HP Netserver hardware.
HP’s integrated Support Services for HP Netserver AA 6000 Series Solution has been designed with
customer needs in mind, so you can weigh the benefits of increasing availability against the costs of
achieving it. For environments where availability is imperative, HP has integrated HP’s best-in-class
support, with immediate response and a maximum 6-hour repair commitment on the hardware.
Standard Recovery Support for AA Solutions also provides top-of-queue priority for software support
with time-based commitments for providing permanent patches for critical problems.
benefits to you
•
=
accountability:
HP simplifies multivendor complexity, delivering seamless support across the
AA Solution environment.
•
=
certainty:
Know when your system will become operational after a failure, and use this knowledge
to improve your IT infrastructure and decision making.
•
=
productivity:
Fast reactive support ensures that problems are resolved quickly to improve IT staff
and end-user productivity.
feature summary
•
=
Single source for support of AA Solution environments
•
=
24×7 Software Support
−
=
Integrated support for the AA Solution/Windows NT and Windows 2000 operating system
environments
−
=
Committed Microsoft software hot fix times
−
=
Priority escalation paths
−
=
On-site support assistance (as required)
•
=
24×7 Hardware Support
−
=
Immediate response with 6-hour hardware call-to-repair