HP OfficeJet 8020e User Guide

HP OfficeJet 8020e Manual

Get HP OfficeJet 8020e PDF manuals and user guides View all HP OfficeJet 8020e manuals
Add to My Manuals
Save this manual to your list of manuals

HP OfficeJet 8020e manual content summary:

  • HP OfficeJet 8020e | User Guide - Page 1
  • HP OfficeJet 8020e | User Guide - Page 2
    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP OfficeJet 8020e | User Guide - Page 3
    tools ...39 Use the HP Smart app to print, scan, and manage 40 Open the HP printer software (Windows) ...41 Toolbox (Windows) ...42 Embedded web server ...43 Update the printer ...46 5 Web Services ...47 What are Web Services? ...48 Set up Web Services ...48 Remove Web Services ...49 ENWW iii
  • HP OfficeJet 8020e | User Guide - Page 4
    storage ...131 Cartridge warranty information ...132 10 Solve a problem ...133 Get help from the HP Smart app ...134 Get help from the printer control panel ...134 Get help in this guide ...134 Understand printer reports ...161 Solve Web Services problems ...163 Maintain the printer ...164 iv ENWW
  • HP OfficeJet 8020e | User Guide - Page 5
    Restore original factory defaults and settings 168 HP support ...170 11 HP EcoSolutions (HP and the Environment 172 HP EcoSolutions (HP and the Environment) ...173 Appendix A Technical information ...176 Specifications ...177 Regulatory notices ...180 Environmental product stewardship program 188
  • HP OfficeJet 8020e | User Guide - Page 6
    vi ENWW
  • HP OfficeJet 8020e | User Guide - Page 7
    1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Printer parts ● Control panel features ● Turn the printer off ENWW 1
  • HP OfficeJet 8020e | User Guide - Page 8
    Printer parts This section contains the following topics: ● Top and front view ● Printing supplies area ● Back view Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output
  • HP OfficeJet 8020e | User Guide - Page 9
    4 Cartridges 5 PIN code label NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back view 12 3 4 5 1 Ethernet network port
  • HP OfficeJet 8020e | User Guide - Page 10
    port NOTE: A label is covering the USB port on this printer. Use the HP Smart app and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be connected to the Internet if you have
  • HP OfficeJet 8020e | User Guide - Page 11
    Control panel features ● Lift the control panel ● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of the control panel to lift it.
  • HP OfficeJet 8020e | User Guide - Page 12
    and manage current and scheduled printer tasks. To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel. Icon Purpose Setup: Displays the setup screen for changing preferences, network setup, WiFi Direct, Web Services setup, fax setup, and other maintenance
  • HP OfficeJet 8020e | User Guide - Page 13
    You can also change settings and print a guide. Ink Status: Displays the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning fax sound volume. HP EcoSolutions: Displays a screen where you can configure some of the printer's environmental features. ENWW Control
  • HP OfficeJet 8020e | User Guide - Page 14
    to change the settings. TIP: Touch (Home) to return to the Home screen. To change the printer settings To change the printer settings or print reports, use the options available on the Setup menu. 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
  • HP OfficeJet 8020e | User Guide - Page 15
    button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality
  • HP OfficeJet 8020e | User Guide - Page 16
    2 Load media and paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Paper basics ● Tips for selecting and using paper 10 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet 8020e | User Guide - Page 17
    Load paper To load standard paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 2. Slide the paper-width guides to the edges of the input tray. ENWW Load paper 11
  • HP OfficeJet 8020e | User Guide - Page 18
    of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 12 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet 8020e | User Guide - Page 19
    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load legal paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. ENWW Load paper 13
  • HP OfficeJet 8020e | User Guide - Page 20
    2. Slide the paper-width guides to the edges of the input tray. 3. Press the button near the front left of the tray to extend the input tray. 14 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet 8020e | User Guide - Page 21
    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 15
  • HP OfficeJet 8020e | User Guide - Page 22
    : When you insert the input tray, the input tray extension remains outside of the printer. This is the expected result. 7. Pull out the output tray extension as shown. To load an envelope 1. Pull out the input tray. NOTE: If there
  • HP OfficeJet 8020e | User Guide - Page 23
    be printed facing down. For information on the maximum number of envelope allowed in the tray, see Specifications. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of envelope. ENWW Load paper 17
  • HP OfficeJet 8020e | User Guide - Page 24
    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load cards and photo paper 1. Pull out the input tray. NOTE: If there is other paper
  • HP OfficeJet 8020e | User Guide - Page 25
    2. Slide the paper-width guides to the edges of the input tray. 3. Insert the cards or photo paper in portrait orientation and with the side to be photo does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. ENWW Load paper 19
  • HP OfficeJet 8020e | User Guide - Page 26
    4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. 20 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet 8020e | User Guide - Page 27
    correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. To load an original on the scanner glass 1. Lift the scanner lid. ENWW Load an original on
  • HP OfficeJet 8020e | User Guide - Page 28
    2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. Close the lid. 22 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet 8020e | User Guide - Page 29
    damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, you hear a tone or see a message on the printer control panel display indicating that the loaded pages were detected . 2. Slide the paper-width guides inward until they stop at the left and right
  • HP OfficeJet 8020e | User Guide - Page 30
    Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain
  • HP OfficeJet 8020e | User Guide - Page 31
    guidelines. ● Load only one type and one size of paper at problems, avoid loading the following paper in the tray or document feeder: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations - Media that is heavily textured, embossed, or does not accept ink
  • HP OfficeJet 8020e | User Guide - Page 32
    3 Connect your printer Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB. Use HP Smart software and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection or Wi-Fi Direct,
  • HP OfficeJet 8020e | User Guide - Page 33
    to the Internet in order to function. The Internet connection enables the printer to deliver HP+ specific app features and firmware updates. During setup, you must connect the printer to the Internet by Wi-Fi or Ethernet. After setup, you can print using a USB cable connection, if desired, but the
  • HP OfficeJet 8020e | User Guide - Page 34
    or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before you
  • HP OfficeJet 8020e | User Guide - Page 35
    , turn on Bluetooth and location services. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices). NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 3. If your printer Wi-Fi was previously turned off
  • HP OfficeJet 8020e | User Guide - Page 36
    list at Before you begin. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from a USB to a wireless
  • HP OfficeJet 8020e | User Guide - Page 37
    printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem test report: 1. From the printer control panel, touch or swipe down off. NOTE: If the printer has never been configured to connect
  • HP OfficeJet 8020e | User Guide - Page 38
    on your computer or mobile device. See Use the HP Smart app to print, scan, and manage. 4. From HP Smart, click or tap (the Plus icon) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer to your network. 5. When prompted, create an
  • HP OfficeJet 8020e | User Guide - Page 39
    , scan, and manage. 4. From HP Smart, click or tap (the Plus icon) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer. 5. When prompted, create an HP account and register the printer. ENWW Connect your printer using a USB cable 33
  • HP OfficeJet 8020e | User Guide - Page 40
    print network settings Do one of the following: ● From the printer control panel, touch or printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer
  • HP OfficeJet 8020e | User Guide - Page 41
    5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue. 6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings: ● IP Address ● Subnet Mask ● Default Gateway ● DNS
  • HP OfficeJet 8020e | User Guide - Page 42
    HP printer software. If you have not installed the HP printer software on can be used while the printer is also connected either to a printer to the Internet. ● You can use a Wi-Fi Direct connection to print to HP+ printer, but the printer method 1. From the printer control panel, touch or
  • HP OfficeJet 8020e | User Guide - Page 43
    shown such as DIRECT-**-HP OfficeJet 8020 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make
  • HP OfficeJet 8020e | User Guide - Page 44
    , choose the Wi-Fi Direct name shown such as DIRECT-**-HP OfficeJet 8020 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 4. Enter the Wi-Fi Direct password when prompted. 5. Proceed to step 5 if the
  • HP OfficeJet 8020e | User Guide - Page 45
    4 Printer management tools This section contains the following topics: ● Use the HP Smart app to print, scan, and manage ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 39
  • HP OfficeJet 8020e | User Guide - Page 46
    . ● Print and scan documents and photos. ● Share documents through email and other applications. ● Manage printer settings, check printer status, print reports, and order supplies. HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and macOS 10.13 and later
  • HP OfficeJet 8020e | User Guide - Page 47
    Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the
  • HP OfficeJet 8020e | User Guide - Page 48
    (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax . 3. Click Maintain Your Printer. 42 Chapter 4 Printer management tools ENWW
  • HP OfficeJet 8020e | User Guide - Page 49
    you clear them manually. You can printer, if you disable cookies, you also disable one or more of the following features: ● Using some setup printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer
  • HP OfficeJet 8020e | User Guide - Page 50
    Direct name shown such as DIRECT-**-HP OfficeJet 8020 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Enter the Wi-Fi Direct password when prompted. 6. In a supported web browser on your computer, type
  • HP OfficeJet 8020e | User Guide - Page 51
    XXX or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at hp.com/ support . This website provides information and utilities that can help you correct many common printer problems. ENWW Embedded web server 45
  • HP OfficeJet 8020e | User Guide - Page 52
    the printer HP periodically releases firmware updates to enhance product functionality and fix issues. By default, if the printer is connected to the Internet, the printer automatically checks for updates at regular intervals. You can change the default setting for automatic updates or manually
  • HP OfficeJet 8020e | User Guide - Page 53
    5 Web Services ● What are Web Services? ● Set up Web Services ● Remove Web Services ENWW 47
  • HP OfficeJet 8020e | User Guide - Page 54
    to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the
  • HP OfficeJet 8020e | User Guide - Page 55
    an information page. Follow the instructions on the information page to finish the setup. Remove Web Services If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the embedded web server. For HP+ printers, Web Services are required and cannot be removed
  • HP OfficeJet 8020e | User Guide - Page 56
    , and Mac. Read this section to learn more about printing with the HP Smart app as well as printing from within other software applications using the HP printer driver installed at setup. You will also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile devices
  • HP OfficeJet 8020e | User Guide - Page 57
    have loaded paper in the input tray. For more information, see Load paper. 2. Open the HP Smart app. 3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed, swipe right/left on the top of the home screen to find the
  • HP OfficeJet 8020e | User Guide - Page 58
    5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print. 52 Chapter 6 Print ENWW
  • HP OfficeJet 8020e | User Guide - Page 59
    , this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options
  • HP OfficeJet 8020e | User Guide - Page 60
    Printer Setup , Printer , or Preferences . NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing
  • HP OfficeJet 8020e | User Guide - Page 61
    as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 5. Select the appropriate options.
  • HP OfficeJet 8020e | User Guide - Page 62
    quality of your printout. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom
  • HP OfficeJet 8020e | User Guide - Page 63
    Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer more printing tips, see Printer settings tips . NOTE: The printer supports automatic two-sided printing
  • HP OfficeJet 8020e | User Guide - Page 64
    macOS or OS X 10.7 and later and Apple AirPrint. Follow the instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor ink levels and printer alerts. If you have not set up the printer and connected it to your network, first go to 123
  • HP OfficeJet 8020e | User Guide - Page 65
    sure your printer is connected to the same network as your mobile device. 2. Enable printing on your mobile device: ● iOS: Use the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by
  • HP OfficeJet 8020e | User Guide - Page 66
    HP supplies. Product service or repairs required as a result of using a non-Original HP supply will not be covered under warranty. If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit. NOTE: If you have an HP+ printer, you must use Original HP not just one page).
  • HP OfficeJet 8020e | User Guide - Page 67
    edges are not bent or torn. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray. Printer settings tips Software settings selected in the print driver only apply to printing, they do not apply to copying or
  • HP OfficeJet 8020e | User Guide - Page 68
    ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. - Pages per Sheet: Helps you specify the
  • HP OfficeJet 8020e | User Guide - Page 69
    scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Copy and scan issues. ● Copy and scan using HP Smart ● Copy from the printer ● Scan using HP printer software (Windows 7) ● Scan using Webscan ● Tips for copy and
  • HP OfficeJet 8020e | User Guide - Page 70
    Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type Open the HP Smart app. 2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed
  • HP OfficeJet 8020e | User Guide - Page 71
    to email, create a shortcut or smart task. See Get more information about HP Smart. Scan from a Windows 10 device To scan a document or photo using the to share it with others. To edit a previously scanned document or photo HP Smart provides editing tools, such as crop or rotate, so that you can
  • HP OfficeJet 8020e | User Guide - Page 72
    . TIP: To save your settings as defaults for future jobs, touch Current Settings. ( Copy Settings ), and then touch Save 6. Touch Copy . TIP: By default, the printer is set to copy in color. If you want to copy in black-and-white, touch ( Copy Settings ) to change the default color. 66 Chapter
  • HP OfficeJet 8020e | User Guide - Page 73
    cannot be disabled. If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Scan
  • HP OfficeJet 8020e | User Guide - Page 74
    that option. 1. Load the original print side down on the left rear corner of the scanner glass. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan . 4. Click Scan a Document or Photo . 5. Select Save as
  • HP OfficeJet 8020e | User Guide - Page 75
    the scanner glass. For information about how to load paper, see Load paper 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Click Create New Scan Shortcut . 5. Enter a descriptive name
  • HP OfficeJet 8020e | User Guide - Page 76
    Load paper 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) 3. In the printer software, click Scan a Document the detailed settings pane. 6. When you have finished changing settings, do one of the following. ● Click Scan . You are prompted to save or
  • HP OfficeJet 8020e | User Guide - Page 77
    . 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original into the document feeder or on the scanner glass. For information about how to load paper, see Load paper
  • HP OfficeJet 8020e | User Guide - Page 78
    set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display, or use document feeder to scan . ● If you scan from a mobile camera, make sure
  • HP OfficeJet 8020e | User Guide - Page 79
    for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax
  • HP OfficeJet 8020e | User Guide - Page 80
    Error Correction Mode Send a standard fax You can send a single-page fax, multiple-page fax, black-and-white fax or color fax by using the printer control panel. NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the document feeder. NOTE: If you
  • HP OfficeJet 8020e | User Guide - Page 81
    feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. After you have changed any settings, click OK
  • HP OfficeJet 8020e | User Guide - Page 82
    enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this send a fax using printer memory 1. Ensure that Scan and Fax Method is turned on. a. From the printer control panel display, touch Fax . b. Touch Setup , and then
  • HP OfficeJet 8020e | User Guide - Page 83
    the keypad. Or touch ( Phone Book ), and then touch Local Phone Book or Call History to select a number or group to dial. 6. Touch Send . The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax
  • HP OfficeJet 8020e | User Guide - Page 84
    To change the ECM setting from the control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Scroll to Error Correction Mode to touch to turn the feature on or off. 78 Chapter 8 Fax ENWW
  • HP OfficeJet 8020e | User Guide - Page 85
    printer memory until the copying finishes. ● Receive a fax manually using HP Digital Fax Receive a fax manually When printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct
  • HP OfficeJet 8020e | User Guide - Page 86
    is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Backup Fax Reception. 5. Touch the required setting. On On Error Only Off The default
  • HP OfficeJet 8020e | User Guide - Page 87
    regardless of how they were originally sent. HP recommends that you verify the number you are faxes from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch of the incoming fax is reduced to fit on one page, if possible. If this feature is turned
  • HP OfficeJet 8020e | User Guide - Page 88
    blocked junk fax numbers. To add a number to the junk fax list 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Junk Fax Blocking . 5. Touch (Plus Sign). 6. Do one of the following: ● To select a fax number to block from the call history list
  • HP OfficeJet 8020e | User Guide - Page 89
    To set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Fax. 3. Click Digital Fax Setup Wizard . 4. Follow the onscreen instructions. To turn off HP Digital Fax 1. From
  • HP OfficeJet 8020e | User Guide - Page 90
    control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools. ● Create and edit a phone book contact ● Create and edit a group phone book contact ● Delete phone book contacts Create and
  • HP OfficeJet 8020e | User Guide - Page 91
    up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Phone Book , then touch and select ( Group ) to switch to the group phone book. 3. Touch
  • HP OfficeJet 8020e | User Guide - Page 92
    3. Touch the name of the phone book contact you want to delete. 4. Touch Delete. 5. Touch Yes to confirm. 86 Chapter 8 Fax ENWW
  • HP OfficeJet 8020e | User Guide - Page 93
    setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer mode 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Auto
  • HP OfficeJet 8020e | User Guide - Page 94
    by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to
  • HP OfficeJet 8020e | User Guide - Page 95
    Distinctive Ring . 5. Touch one ring pattern and then follow the onscreen instruction. NOTE: If you are From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Auto Redial . 4. Touch Busy Redial , No Answer Redial , or Connection Problem Redial to
  • HP OfficeJet 8020e | User Guide - Page 96
    (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed . The following table provides the available fax speed settings. Fax speed setting Fast Medium Slow Fax speed v.34 (33600 bps) v.17 (14400 bps) v.29 (9600 bps) To set the fax speed 1. From the printer
  • HP OfficeJet 8020e | User Guide - Page 97
    . NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based
  • HP OfficeJet 8020e | User Guide - Page 98
    . If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
  • HP OfficeJet 8020e | User Guide - Page 99
    for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates
  • HP OfficeJet 8020e | User Guide - Page 100
    is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send) On (Fax Receive) On
  • HP OfficeJet 8020e | User Guide - Page 101
    Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Tools. 3. Touch Clear Fax Logs/Memory. Print the details of the last fax transaction The Last Fax Transaction
  • HP OfficeJet 8020e | User Guide - Page 102
    3. Touch ( Phone Book ). 4. Touch Call History . 96 Chapter 8 Fax ENWW
  • HP OfficeJet 8020e | User Guide - Page 103
    Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services the printer. NOTE: If you have a parallel-type phone system, HP
  • HP OfficeJet 8020e | User Guide - Page 104
    with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your
  • HP OfficeJet 8020e | User Guide - Page 105
    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
  • HP OfficeJet 8020e | User Guide - Page 106
    Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case J: Shared voice/fax on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one end of
  • HP OfficeJet 8020e | User Guide - Page 107
    tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
  • HP OfficeJet 8020e | User Guide - Page 108
    setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service printer. Refer to the documentation that came with your PBX phone system for instructions
  • HP OfficeJet 8020e | User Guide - Page 109
    on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end of ). The printer begins emitting fax reception tones to the sending fax machine and receives the fax. ENWW Additional fax setup 103
  • HP OfficeJet 8020e | User Guide - Page 110
    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Do one of the following: ● If you have
  • HP OfficeJet 8020e | User Guide - Page 111
    printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually call manually. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP OfficeJet 8020e | User Guide - Page 112
    in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax
  • HP OfficeJet 8020e | User Guide - Page 113
    the printer. 3. Connect one end problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
  • HP OfficeJet 8020e | User Guide - Page 114
    which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled
  • HP OfficeJet 8020e | User Guide - Page 115
    emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different
  • HP OfficeJet 8020e | User Guide - Page 116
    from the telephone wall jack and plug it into the port labeled on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the
  • HP OfficeJet 8020e | User Guide - Page 117
    these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem Figure 8-10
  • HP OfficeJet 8020e | User Guide - Page 118
    same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of the phone cord the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP OfficeJet 8020e | User Guide - Page 119
    printer. NOTE: If you do not connect your answering machine directly to the printer , fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one to the printer. You can use standard phone cords
  • HP OfficeJet 8020e | User Guide - Page 120
    to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of problems setting up the printer with optional equipment, contact your local service to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to
  • HP OfficeJet 8020e | User Guide - Page 121
    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer on the back of the printer. 2. Find the phone on the back of the printer. 3. Unplug your answering machine modem). 4. Connect one end of the phone cord on the back of the printer. NOTE: You might
  • HP OfficeJet 8020e | User Guide - Page 122
    of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for
  • HP OfficeJet 8020e | User Guide - Page 123
    service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Connect one on the printer to the maximum number of rings supported by the printer. NOTE: printer monitors the call during this time, "listening" for fax tones. If ENWW Additional fax setup 117
  • HP OfficeJet 8020e | User Guide - Page 124
    these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you need to purchase a parallel
  • HP OfficeJet 8020e | User Guide - Page 125
    printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. 4 Telephone. To set up the printer the printer. 2. printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one , the printer cannot receive
  • HP OfficeJet 8020e | User Guide - Page 126
    fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper
  • HP OfficeJet 8020e | User Guide - Page 127
    the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. This section contains the following topics: ● Information on cartridges and the printhead ● Some color ink is used even when printing
  • HP OfficeJet 8020e | User Guide - Page 128
    help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: - Make sure you turn off the printer
  • HP OfficeJet 8020e | User Guide - Page 129
    however, must be used to maintain the health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage, visit www.hp.com/go/learnaboutsupplies and click HP Ink. (You might need to select your country/region using the Select Country button on the page.) ENWW
  • HP OfficeJet 8020e | User Guide - Page 130
    that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the cartridges is used in printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
  • HP OfficeJet 8020e | User Guide - Page 131
    Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program If you do not already have replacement cartridges for the printer, see Order cartridges. NOTE: At this time, some portions of the HP web site are available in English only. NOTE: Not
  • HP OfficeJet 8020e | User Guide - Page 132
    4. Press the front of the cartridge to release it, and then remove it from the slot. 5. Remove the new cartridge from its packaging. 126 Chapter 9 Manage cartridges ENWW
  • HP OfficeJet 8020e | User Guide - Page 133
    6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. NOTE: Make sure that the color-coded letter on the cartridge matches that on the slot. 7. Repeat steps 4 through 6 for each cartridge you are replacing. 8. Close the
  • HP OfficeJet 8020e | User Guide - Page 134
    9. Close the front door. 128 Chapter 9 Manage cartridges ENWW
  • HP OfficeJet 8020e | User Guide - Page 135
    web server. ● On the printer status report (see Understand printer reports). ● On the label of the cartridge you are replacing. ● On a sticker inside the printer. Open the cartridge access door to locate the sticker. NOTE: The Setup cartridge that comes with the printer is not available for separate
  • HP OfficeJet 8020e | User Guide - Page 136
    Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off . 130 Chapter 9 Manage cartridges ENWW
  • HP OfficeJet 8020e | User Guide - Page 137
    the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch
  • HP OfficeJet 8020e | User Guide - Page 138
    cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found
  • HP OfficeJet 8020e | User Guide - Page 139
    one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Get help from the HP Smart app ● Get help from the printer control panel ● Get help in this guide ● Understand printer reports ● Solve Web Services problems ● Maintain the printer
  • HP OfficeJet 8020e | User Guide - Page 140
    (jams and other problems), links to help content, and options to contact support for additional assistance. Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such
  • HP OfficeJet 8020e | User Guide - Page 141
    2. Remove the input tray by pulling it all the way out of the printer. 3. Check the input tray area underneath the printer. Removed the jammed paper. 4. Insert the input tray back until it snaps into place. ENWW Get help in this guide 135
  • HP OfficeJet 8020e | User Guide - Page 142
    5. Insert the output tray back into the printer. To clear a paper jam from print zone 1. Open the front door. 2. Open the cartridge access door. 136 Chapter 10 Solve a problem ENWW
  • HP OfficeJet 8020e | User Guide - Page 143
    3. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper. 4. If need, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper. 5. Lift the handle of the paper path cover and
  • HP OfficeJet 8020e | User Guide - Page 144
    from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 7. Reinsert the paper path cover until it snaps into place. 8. Close the
  • HP OfficeJet 8020e | User Guide - Page 145
    9. Close the front door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder. 2. Pull any jammed paper out of the rollers. ENWW Get help in this guide 139
  • HP OfficeJet 8020e | User Guide - Page 146
    3. Lift the document feeder tab from the center. 4. Pull any jammed paper out under the rollers. 5. Close the document feeder tab. 140 Chapter 10 Solve a problem ENWW
  • HP OfficeJet 8020e | User Guide - Page 147
    6. Close the cover of the document feeder until it snaps into space. 7. Lift up the document feeder tray. 8. Remove any jammed paper under the tray. 9. Put down the document feeder tray. ENWW Get help in this guide 141
  • HP OfficeJet 8020e | User Guide - Page 148
    the opening in the printer where the tray was, and reach into the gap to remove any paper. Solve paper-feed problems What kind of problem are you having? the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug,
  • HP OfficeJet 8020e | User Guide - Page 149
    indicated by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? ● Fix problems with HP+ printers not printing ● Fix problems with page
  • HP OfficeJet 8020e | User Guide - Page 150
    and resolve them by following the onscreen instructions. 2. If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges are installed. HP+ printers will not print when disconnected or if non-Original HP or refilled cartridges are installed. 3. If your
  • HP OfficeJet 8020e | User Guide - Page 151
    so that the printer can respond to print jobs stuck on the print queue. To restart the print spooler a. Depending on your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right
  • HP OfficeJet 8020e | User Guide - Page 152
    tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it
  • HP OfficeJet 8020e | User Guide - Page 153
    does not turn on by itself, press the Power button to turn on the printer. 9. Try using the printer again. Fix print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug
  • HP OfficeJet 8020e | User Guide - Page 154
    boxes, or no ink in portions of the boxes, then automatically clean the printhead. 8. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted
  • HP OfficeJet 8020e | User Guide - Page 155
    HP support. Go to hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. ENWW Get help in this guide 149
  • HP OfficeJet 8020e | User Guide - Page 156
    resolve issues. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. For more information, see Tips for copy and scan success. Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes
  • HP OfficeJet 8020e | User Guide - Page 157
    found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to hp.com/support . This website provides information and utilities that can help you correct many common
  • HP OfficeJet 8020e | User Guide - Page 158
    faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone
  • HP OfficeJet 8020e | User Guide - Page 159
    equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems
  • HP OfficeJet 8020e | User Guide - Page 160
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
  • HP OfficeJet 8020e | User Guide - Page 161
    the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display printer memory). ● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end
  • HP OfficeJet 8020e | User Guide - Page 162
    , the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. 156 Chapter 10 Solve a problem ENWW
  • HP OfficeJet 8020e | User Guide - Page 163
    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
  • HP OfficeJet 8020e | User Guide - Page 164
    voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Fax tones connection Choose one of the following troubleshooting options. ● Restore network settings and reconnect the printer. See Restore
  • HP OfficeJet 8020e | User Guide - Page 165
    antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor Run the Print and scan doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix
  • HP OfficeJet 8020e | User Guide - Page 166
    the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All
  • HP OfficeJet 8020e | User Guide - Page 167
    , touch ( Setup ). 2. Touch Reports . 3. Select a printer report to print. Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report
  • HP OfficeJet 8020e | User Guide - Page 168
    the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, help identify internet connectivity issues which can affect Web Services. 162 Chapter 10 Solve a problem ENWW
  • HP OfficeJet 8020e | User Guide - Page 169
    Solve Web Services problems If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest
  • HP OfficeJet 8020e | User Guide - Page 170
    Maintain the printer What do you want to do? ● Clean the scanner glass ● Clean the fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Lift the scanner lid. (the
  • HP OfficeJet 8020e | User Guide - Page 171
    pick up plain paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. (the Power button) and
  • HP OfficeJet 8020e | User Guide - Page 172
    with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges
  • HP OfficeJet 8020e | User Guide - Page 173
    , see HP support. ● Align the printhead when the printer status page shows streaking or white lines through any of the blocks of color, or if you are having print quality issues with your printouts. The printer automatically aligns the printhead during the initial setup. NOTE: Cleaning uses ink, so
  • HP OfficeJet 8020e | User Guide - Page 174
    swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Settings. 5. Select one of the following functions to restore to the original factory settings: ● Copy ● Scan ● Fax ● Network Touch Restore
  • HP OfficeJet 8020e | User Guide - Page 175
    HP online support website at hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Services account information. You can use this feature if you are selling the printer and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch
  • HP OfficeJet 8020e | User Guide - Page 176
    HP support For the latest product updates and support information, visit the product support website at www.hp.com/ support. HP online support provides a variety of options for help with your printer: View video tutorials: Learn how to set up the printer and perform common tasks. Get troubleshooting
  • HP OfficeJet 8020e | User Guide - Page 177
    alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to hp.com/support , select your country/region and language, then
  • HP OfficeJet 8020e | User Guide - Page 178
    you optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about
  • HP OfficeJet 8020e | User Guide - Page 179
    usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the following instructions to change the period of inactivity before the printer sleeps. 1. From the printer control panel, touch or swipe down the tab at
  • HP OfficeJet 8020e | User Guide - Page 180
    causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends the printer control panel 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  • HP OfficeJet 8020e | User Guide - Page 181
    paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses
  • HP OfficeJet 8020e | User Guide - Page 182
    A Technical information This section contains the following topics: ● Specifications ● Regulatory notices ● Environmental product stewardship program 176 Appendix A Technical information ENWW
  • HP OfficeJet 8020e | User Guide - Page 183
    Specifications For more information, visit hp.com/support . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ● For
  • HP OfficeJet 8020e | User Guide - Page 184
    ● Print resolution: For a list of supported print resolutions, visit the printer support website at www.support.hp.com. ● Print margins: For margin settings of different media, visit the printer support website at www.support.hp.com. Copy specifications ● Digital image processing ● Copy speeds vary
  • HP OfficeJet 8020e | User Guide - Page 185
    ● Supported file types: TIFF and PDF ● Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. ENWW Specifications 179
  • HP OfficeJet 8020e | User Guide - Page 186
    printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory Model Number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● Power cord instructions by one or more
  • HP OfficeJet 8020e | User Guide - Page 187
    to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further information Class B) compliance statement for users in Japan B VCCI-B Power cord instructions Make sure your power source is adequate for the product voltage rating.
  • HP OfficeJet 8020e | User Guide - Page 188
    and the equivalent UK Statutory Instruments and can operate in at least one EU Member State and in Great Britain. The full EU and UK Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number
  • HP OfficeJet 8020e | User Guide - Page 189
    HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual,
  • HP OfficeJet 8020e | User Guide - Page 190
    is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. CAUTION: If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this
  • HP OfficeJet 8020e | User Guide - Page 191
    Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Ger normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for
  • HP OfficeJet 8020e | User Guide - Page 192
    Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The Innovation, Science and Economic Development Canada requires this product to be used indoors for the frequency
  • HP OfficeJet 8020e | User Guide - Page 193
    and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Innovation, Science and Economic Development Canada radio frequency
  • HP OfficeJet 8020e | User Guide - Page 194
    repair. For more information, visit HP's Commitment to the Environment website at: www.hp.com/sustainableimpact ● HP tips for reducing environmental impact ● Battery notice for Brazil ● Power consumption ● China Energy Label for Printer, Fax and Copier ● Disposal of waste equipment by users ● Waste
  • HP OfficeJet 8020e | User Guide - Page 195
    in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the page. ● Conserve energy by choosing ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers include power management settings that help you control energy use. ● Discover more ways
  • HP OfficeJet 8020e | User Guide - Page 196
    , please visit: www.hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information
  • HP OfficeJet 8020e | User Guide - Page 197
    the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste product model information is listed at: www.hp.com/go/energystar China Energy Label for Printer, Fax and Copier GB 21521 1 3
  • HP OfficeJet 8020e | User Guide - Page 198
    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP OfficeJet 8020e | User Guide - Page 199
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet 8020e | User Guide - Page 200
    Taiwan Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the onscreen instructions. 194 Appendix A Technical information ENWW
  • HP OfficeJet 8020e | User Guide - Page 201
    door, locating 3 Cartridges 3 cartridges 129 check ink levels 124 locating 3 replace 125 tips 122 specifications 178 correct port test, fax 152 customer support warranty 171 D diagnostic page 161 dial tone test problems, troubleshoot 165 load originals 23 double-sided printing 57 DSL, fax setup
  • HP OfficeJet 8020e | User Guide - Page 202
    95 log, print 94 manual receive 79 modem and answering setup test 151 header, fax 87 humidity specifications 177 I ink cartridges part numbers 129 ink level icons 7 ink levels, check 124 Internet Protocol fax, using 92 IP address checking for printer 77 multi-feeds, troubleshoot 143 N networks
  • HP OfficeJet 8020e | User Guide - Page 203
    supported 177 output tray locating 2 P paper clear jams 134 load tray 11 selecting 25 skewed pages 143 specifications 177 troubleshoot feeding 142 paper-feed problems, troubleshoot 142 parallel phone systems answering machine setup 81 manually 79 rings to answer 88 troubleshoot 155, 156 recycle ink
  • HP OfficeJet 8020e | User Guide - Page 204
    failed 153 hardware, failed 151 port connection, failed 152 setup 120 telephone wall jack 151 tone dialing 89 trays clear paper jams 134 load paper 11 locating 2 paper-width guides illustration 2 troubleshoot feeding 142 troubleshoot answering machines 158 control panel help system 134 embedded web
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204