HP OfficeJet 9010e User Guide

HP OfficeJet 9010e Manual

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  • HP OfficeJet 9010e | User Guide - Page 1
  • HP OfficeJet 9010e | User Guide - Page 2
    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    Direct ...38 4 Printer management tools ...41 Use the HP Smart app to print, scan, and manage 42 Open the HP printer software (Windows) ...43 Toolbox (Windows) ...44 Embedded web server ...45 Update the printer ...48 5 Web Services ...49 What are Web Services? ...50 Set up Web Services ...50 ENWW
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    Remove Web Services ...51 6 Print ...52 Print using the HP Smart app ...53 Print using a computer ...55 Print from mobile devices ...61 Tips for successful printing ...62 7 Copy and scan ...64 Copy and scan using the HP Smart ...65 Copy from the printer ...68 Scan using HP printer software (Windows
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    control panel ...148 Get help in this guide ...148 Understand printer reports ...175 Solve Web Services problems ...177 Maintain the printer ...178 Restore original factory defaults and settings 182 HP support ...184 12 HP EcoSolutions (HP and the Environment 186 Manage power ...187 Quiet Mode
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    vi ENWW
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    1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Printer parts ● Control panel features ● Turn the printer off ENWW 1
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    Printer parts ● Top and front view ● Printing supplies area ● Back view Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input
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    3 Printhead 4 Cartridges 5 PIN code label NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back view 1 Fax port 2 Fax port
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    Rear USB port NOTE: A label is covering the USB port on this printer. Use HP Smart and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be connected to the Internet if you have
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    Control panel features ● Lift the control panel ● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of the control panel to lift it.
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    Smart app to create and save the list in the printer. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● macOS: www.hp.com/go/hpsmartmac-help Copy document, ID card, or photo. 6 Chapter 1 Get started ENWW
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    Services setup, fax setup, and other maintenance settings and generating reports. Wireless: Displays wireless status and menu options. For more information, see Set up the printer settings and print a guide. Ink Status: Displays the estimated ink levels. NOTE: Ink level alerts and indicators
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    management tools. To change settings for a function The Home screen of the control panel display shows the available functions for the printer. Some features of the functions allows you to change settings. 1. Select a desired option of a function such as Copy Document or Scan to Memory Device
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    button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality
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    2 Load media and paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Change the default paper size detected by printer ● Paper basics ● Tips for selecting and using paper 10 Chapter 2 Load media and paper basics ENWW
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    Load paper To load standard paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 2. Slide the paper-width guides to the edges of the input tray. ENWW Load paper 11
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    of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 12 Chapter 2 Load media and paper basics ENWW
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    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load legal paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. ENWW Load paper 13
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    2. Slide the paper-width guides to the edges of the input tray. 3. Press the button near the front left of the tray to extend the input tray. 14 Chapter 2 Load media and paper basics ENWW
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    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 15
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    : When you insert the input tray, the input tray extension remains outside of the printer. This is the expected result. 7. Pull out the output tray extension as shown. To load an envelope 1. Pull out the input tray. NOTE: If there
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    2. Slide the paper-width guides to the edges of the input tray. 3. Insert the envelope in portrait orientation and with the side to be printed facing does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. ENWW Load paper 17
  • HP OfficeJet 9010e | User Guide - Page 24
    4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load cards and photo paper 1. Pull out the input tray. NOTE: If there is other paper
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    2. Slide the paper-width guides to the edges of the input tray. ENWW Load paper 19
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    of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 20 Chapter 2 Load media and paper basics ENWW
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    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. ENWW Load paper 21
  • HP OfficeJet 9010e | User Guide - Page 28
    correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. To load an original on the scanner glass 1. Lift the scanner lid. 22 Chapter 2 Load media and
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    2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. Close the lid. ENWW Load an original on the scanner glass 23
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    damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, you hear a tone or see a message on the printer control panel display indicating that the loaded pages were detected 2. Slide the paper-width guides inward until they stop at the left and right
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    is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 1. Open the embedded web server (EWS). For more information, see Embedded web server. 2. Click the Settings tab. 3. In the
  • HP OfficeJet 9010e | User Guide - Page 32
    Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain
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    guidelines. ● Load only one type and one size of paper at problems, avoid loading the following paper in the tray or document feeder: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations - Media that is heavily textured, embossed, or does not accept ink
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    3 Connect your printer Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB. Use HP Smart software and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection or Wi-Fi Direct,
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    the Internet. Use Original HP cartridges Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP or refilled cartridges are installed, HP+ printers will not operate as expected. Have an HP account Create or sign into an HP account to manage your
  • HP OfficeJet 9010e | User Guide - Page 36
    off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before you begin
  • HP OfficeJet 9010e | User Guide - Page 37
    , turn on Bluetooth and location services. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 3. If your printer Wi-Fi was previously turned off
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    the onscreen instructions. To change from a USB to a wireless connection using the HP Smart app (Windows 10/macOS) 1. Unplug the USB cable from the printer. 2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn on Bluetooth and location services
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    connection Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt
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    your computer or mobile device. See Use the HP Smart app to print, scan, and manage. 4. From the HP Smart app, click or tap the Plus icon ( ) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer to your network. 5. When prompted, create an
  • HP OfficeJet 9010e | User Guide - Page 41
    , and manage. 4. From the HP Smart app, click or tap the Plus icon ( ) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer. 5. When prompted, create an HP account and register the printer. ENWW Connect your printer using a USB cable 35
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    gateway, and firewall settings). To print network settings Do one of the following: ● From the printer control panel, touch or swipe down the tab at the you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using
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    4. Touch IP Settings. 5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue. 6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings: ● IP Address ● Subnet Mask ●
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    HP printer software. If you have not installed the HP printer software on can be used while the printer is also connected either to a printer to the Internet. ● You can use a Wi-Fi Direct connection to print to HP+ printer, but the printer method 1. From the printer control panel, touch or
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    shown such as DIRECT-**-HP OfficeJet 9010 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make
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    such as DIRECT-**-HP OfficeJet 9010 (where ** are the unique characters to identify your printer). 4. Enter the printer to wireless option. d. When the Connection Options screen appears, select Wireless. e. Select your HP printer from the detected printer list. f. Follow the onscreen instructions
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    4 Printer management tools ● Use the HP Smart app to print, scan, and manage ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 41
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    . ● Print and scan documents and photos. ● Share documents through email and other applications. ● Manage printer settings, check printer status, print reports, and order supplies. HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and macOS 10.13 and later
  • HP OfficeJet 9010e | User Guide - Page 49
    Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the
  • HP OfficeJet 9010e | User Guide - Page 50
    (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax. 3. Click Maintain Your Printer. 44 Chapter 4 Printer management tools ENWW
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    the computer until you clear them manually. You can configure your browser your printer, if you disable cookies, you also disable one or printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer
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    , search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet 9010 (where ** are the unique characters to identify your printer). 5. Enter the Wi-Fi Direct password when prompted. 6. In a supported web browser on your computer, type the following address: http:// 192.168.223
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    TIP: If you are using a computer running Windows, you can visit the HP online support website at hp.com/ support. This website provides information and utilities that can help you correct many common printer problems. ENWW Embedded web server 47
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    the printer HP periodically releases firmware updates to enhance product functionality and fix issues. By default, if the printer is connected to the Internet, the printer automatically checks for updates at regular intervals. You can change the default setting for automatic updates or manually
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    5 Web Services ● What are Web Services? ● Set up Web Services ● Remove Web Services ENWW 49
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    to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the
  • HP OfficeJet 9010e | User Guide - Page 57
    an information page. Follow the instructions on the information page to finish the setup. Remove Web Services If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the embedded web server. For HP+ printers, Web Services are required and cannot be removed
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    , and Mac. Read this section to learn more about printing with the HP Smart app as well as printing from within other software applications using the HP printer driver installed at setup. You will also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile devices
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    have loaded paper in the input tray. For more information, see Load paper. 2. Open the HP Smart app. 3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed, swipe right/left on the top of the home screen to find the
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    5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print. 54 Chapter 6 Print ENWW
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    , or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click
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    , or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality
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    NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the
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    quality of your printout. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom
  • HP OfficeJet 9010e | User Guide - Page 65
    jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate click the other tabs. For more printing tips, see Printer settings tips . NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and
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    macOS or OS X 10.7 and later and Apple AirPrint. Follow the instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor ink levels and printer alerts. If you have not set up the printer and connected it to your network, first go to 123
  • HP OfficeJet 9010e | User Guide - Page 67
    sure your printer is connected to the same network as your mobile device. 2. Enable printing on your mobile device: ● iOS: Use the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by
  • HP OfficeJet 9010e | User Guide - Page 68
    HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service stack of paper (not just one page). All the paper in
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    HP printer software (Windows). ● To understand paper and paper tray settings: - Paper Size: Select the paper size you loaded in the input tray. - Media: Select the paper type you are using. ● To understand color or black and white settings: - Color: Uses ink flip the pages after one side of the paper
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    scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Copy and scan issues. ● Copy and scan using the HP Smart ● Copy from the printer ● Scan using HP printer software (Windows 7) ● Scan using Webscan ● Scan to a memory
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    Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type Open the HP Smart app. 2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed
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    the printer scanner. 4. Specify the scan settings, and then tap Scan. 5. When you have finished adjusting the scanned document or photo, save, share, or print it. Scan from a Windows 10 device To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart
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    . 6. Tap Start Black or Start Color to make a copy. To scan from a Mac 1. Open the HP Smart app. 2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed, swipe right/left on the top of the home screen to find the
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    . TIP: To save your settings as defaults for future jobs, touch Current Settings. (Copy Settings), and then touch Save 6. Touch Copy. TIP: By default, the printer is set to copy in color. If you want to copy in black-and-white, touch (Copy Settings) to change the default color. 68 Chapter
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    and cannot be disabled. If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Scan
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    . 1. From Home screen, touch Scan, and then touch Email. 2. If Web Services is not enabled, follow the instructions in the "Set up Web Services" section of this guide, and then repeat step 1. 3. If Web Services is enabled, a Welcome message displays. Touch Continue. 4. Enter your email address, and
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    printer. Step 1: Set Up a SharePoint destination To scan to SharePoint, first you need to set up a SharePoint destination in the HP printer must be on a network and must have an IP address. b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer service
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    1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax, and then click Scan. 4. Click Scan a Document or Photo. 5. Select Save as
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    your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax, and then click Scan. 4. Click Scan a Document or Photo. 5. Click Create New Scan
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    side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax to the detailed settings pane. 7. When you have finished changing settings, do one of the following: ● Click Scan. You are prompted to save or
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    Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the embedded
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    when the USB port light is not blinking. NOTE: The printer does not support encrypted USB flash drives. You can also use the HP printer software to scan documents into editable text. For more information, see Scan using HP printer software (Windows 7) . To scan an original to a memory device from
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    is set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display, or use document feeder to scan . ENWW Tips for copy and scan success 77
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    the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax setup 78 Chapter 8 Fax
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    Error Correction Mode Send a standard fax You can send a single-page fax, multiple-page fax, black-and-white fax or color fax by using the printer control panel. NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the document feeder. NOTE: If you
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    feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. Send a fax from a phone
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    TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling
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    the keypad. Or touch (Phone Book), and then touch Local Phone Book or Call History to select a number or group to dial. 6. Touch Send. The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax
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    To change the ECM setting from the control panel 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Preferences. 4. Scroll to Error Correction Mode to touch to turn the feature on or off. ENWW Send a fax 83
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    printer memory until the copying finishes. ● Receive a fax manually using HP Digital Fax Receive a fax manually When printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct
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    On On Error Only Off The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to 30 printed are stored in memory. NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from
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    regardless of how they were originally sent. HP recommends that you verify the number you are incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned
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    service through your phone provider, you can block specific fax numbers so the printer feature is not supported in all countries/regions. If it is not supported in your country/region 6. Do one of the following: ● To select a fax number to block from the call history list, touch ● Manually enter a
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    set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. To turn off HP Digital Fax 1. From the
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    control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools. ● Create and edit a phone book contact ● Create and edit a group phone book contact ● Delete phone book contacts Create and
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    set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax. 2. Touch Phone Book, then touch and select (Group) to switch to the group phone book. 3. Touch
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    3. Touch the name of the phone book contact you want to delete. 4. Touch Delete. 5. Touch Yes to confirm. ENWW Set up phone book contacts 91
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    HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer control printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually
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    numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP
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    Distinctive Ring. 5. Touch one ring pattern and then follow the onscreen instruction. NOTE: If you are Problem Redial to switch it on or off. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one
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    service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Fax speed setting Fast Medium Slow Fax speed v.34 (33600 bps) v.17 (14400 bps) v.29 (9600 bps) To set the fax speed 1. From the printer control
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    is called Fax on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use
  • HP OfficeJet 9010e | User Guide - Page 103
    . If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
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    for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates
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    is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send) On (Fax Receive) On
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    to begin printing. Print a Caller ID Report You can print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the printer control panel display, touch Fax. 2. Touch Setup, and then touch Reports. 3. Touch Print Fax Reports. 4. Touch Caller ID Report. 5. Touch Print to begin
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    3. Touch (Phone Book). 4. Touch Call History. ENWW Use reports 101
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    Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services the printer. NOTE: If you have a parallel-type phone system, HP
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    mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the
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    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
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    the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
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    /region adapter. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
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    receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
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    on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Do one of the following: printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer
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    answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with voice mail 1. Connect one end
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If you have a fax line on which you
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    the printer. 3. Connect one end of problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
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    a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
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    directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem ENWW Additional
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    Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 7 Telephone. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do
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    same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of the phone cord the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    . 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for
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    printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one a parallel splitter Figure 8-13 Back view of the printer 1 Telephone wall jack. 2 "IN" phone port on
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    modem). 4. Connect one end of the phone setting on the printer to the maximum number of rings supported by the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service
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    Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 5 (optional). NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do
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    8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider
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    printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one plug from the port labeled on the back of the printer. 2. Find the phone cord that connects from the back
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    fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper
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    and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. ● If the test fails, review the report for more information on how to fix any problems found. ENWW Additional fax
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    Digital Solutions (Windows 7) The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: ● HP Digital Filing (including Scan to Network Folder and Scan to Email) ● HP Digital Fax (including Fax to Network
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    . With HP Digital Filing, you can simply walk up to the printer, select the options on the printer control panel shared network folder for personal or group access or to one or more email addresses for quick sharing. In addition, ink, as well as helping to reduce paper consumption and waste. ENWW
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    HP Digital Fax. ● The HP software HP recommends that you set up HP Digital Solutions using the HP software. TIP: If you would like to set up HP Digital Solutions without installing the HP software, you can use the printer the network. NOTE: HP Digital Filing does not support Active Directory. For
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    ● Microsoft Outlook 2007-2016 (Windows 7, Windows 8/8.1, and Windows 10) However, if your email application is not listed above, you can still set up and use Scan to Email and Fax to Email if your email application meets the requirements listed in this section. ENWW Requirements 129
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    using the printer in an IPv6-only network environment, you must set up the digital solutions using the EWS. This section contains the following topics: ● Set up HP Digital Filing ● Set up HP Digital Fax Set up HP Digital Filing To set up HP Digital Filing, follow the appropriate instructions. NOTE
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    the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Scan. 3. Click Scan to E-mail Wizard. NOTE: If the Scan to E-mail Wizard option is not available, use embedded web server (EWS) to set up the outgoing email profiles. 4. Click New, and then follow the onscreen instructions
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    one email address to the Address Book. 4. Follow the onscreen instructions. The entry is added to the Contacts Stored on the Printer table. NOTE: Contact names appear on the printer then click Apply. Set up HP Digital Fax With HP Digital Fax, the printer automatically receives faxes and saves them
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    Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. NOTE: After you have set up HP Digital Fax, you can use the printer's embedded web server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, select the Launch embedded web server when
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    To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to Network Folder take some time, depending on network traffic and connection speed. Use HP Digital Fax After you set up HP Digital Fax, any black-and-white faxes that you receive print
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    ● If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not notify you when faxes are saved to the network folder. ● If you are using when new email messages arrive in your inbox, you can see when new faxes arrive. ENWW Use the HP Digital Solutions 135
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    cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. ● Information on cartridges and the printhead ● Some color ink is used even when printing with black cartridge only
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    help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: - Make sure you turn off the printer
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    , however, must be used to maintain the health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage, visit www.hp.com/go/learnaboutsupplies and click HP Ink. (You might need to select your country/region using the Select Country button on the page.) 138
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    that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the cartridges is used in printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink
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    Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement cartridges for the printer, see Order cartridges. NOTE: At this time, some portions of the HP web site are available in English only. NOTE:
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    4. Press the front of the cartridge to release it, and then remove it from the slot. 5. Remove the new cartridge from its packaging. 6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. Make sure that the color-coded letter
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    8. Close the cartridge access door. 9. Close the front door. 142 Chapter 10 Manage cartridges ENWW
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    to www.hp.com. (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all On the printer status report (see Understand printer reports). ● On the label of the cartridge you are replacing. ● On a sticker inside the printer. Open
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    Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off . 144 Chapter 10 Manage cartridges ENWW
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    information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability
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    cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found
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    did not solve your problem, try using one of the support services listed in HP support to obtain assistance. ● Get help from the HP Smart app ● Get help from the printer control panel ● Get help in this guide ● Understand printer reports ● Solve Web Services problems ● Maintain the printer ● Restore
  • HP OfficeJet 9010e | User Guide - Page 154
    (jams and other problems), links to help content, and options to contact support for additional assistance. Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such
  • HP OfficeJet 9010e | User Guide - Page 155
    2. Remove the input tray by pulling it all the way out of the printer. 3. Check the input tray area underneath the printer. Removed the jammed paper. 4. Insert the input tray back until it snaps into place. ENWW Get help in this guide 149
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    5. Insert the output tray back into the printer. To clear a paper jam from print zone 1. Open the front door. 2. Open the cartridge access door. 150 Chapter 11 Solve a problem ENWW
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    3. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper. 4. If need, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper. 5. Lift the handle of the paper path cover and
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    from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 7. Reinsert the paper path cover until it snaps into place. 8. Close the
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    9. Close the front door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder. 2. Pull any jammed paper out of the rollers. ENWW Get help in this guide 153
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    3. Lift the document feeder tab from the side. 4. Pull any jammed paper out under the rollers. 5. Close the document feeder tab. 154 Chapter 11 Solve a problem ENWW
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    6. Close the cover of the document feeder until it snaps into space. 7. Lift up the document feeder tray. 8. Remove any jammed paper under the tray. 9. Put down the document feeder tray. ENWW Get help in this guide 155
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    guides do not bend the paper in the input tray. ● Adjust the paper-length guide in the input tray to fit snugly against all paper. Make sure the paperlength guide in the printer where the tray was, and reach into the gap to remove any paper. Solve paper-feed problems What kind of problem are you
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    indicated by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? ● Fix problems with HP+ printers not printing ● Fix problems with page
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    and resolve them by following the onscreen instructions. 2. If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges are installed. HP+ printers will not print when disconnected or if non-Original HP or refilled cartridges are installed. 3. If your
  • HP OfficeJet 9010e | User Guide - Page 165
    so that the printer can respond to print jobs stuck on the print queue. To restart the print spooler a. Depending on your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right
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    tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it
  • HP OfficeJet 9010e | User Guide - Page 167
    printer. 9. Try using the printer again. Fix print quality issues NOTE: To avoid print quality problems, always turn the printer Make sure you are using original HP cartridges. 2. Check the printer software to make sure you have list. ● In the printer software, click Print, Scan, & Fax and
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    , & Fax and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This website provides information and
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    you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Copy and scan issues Choose one of the following troubleshooting options. ● Use an HP online troubleshooting tool to solve your copy
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    touch Setup, touch Setup Wizard, and then follow the onscreen instructions. The printer displays the status of the test on the display and prints are still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard. What
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    printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to hp.com/support splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone cord
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    jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. 2. After you have connected the phone cord to the port labeled , run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. 166 Chapter
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    company and have them check the line. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into
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    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
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    cord to connect to the port on the printer. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. ENWW Get help in this guide 169
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    contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two manually; otherwise, the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually
  • HP OfficeJet 9010e | User Guide - Page 177
    printer one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer
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    service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems printer to answer in the maximum number of rings supported one of the following troubleshooting options. ● Restore network settings and reconnect the printer
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    or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix
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    Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All
  • HP OfficeJet 9010e | User Guide - Page 181
    information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network configuration
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    the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, help identify internet connectivity issues which can affect Web Services. 176 Chapter 11 Solve a problem ENWW
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    Solve Web Services problems If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest
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    Maintain the printer What do you want to do? ● Clean the scanner glass ● Clean the fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Lift the scanner lid. (the
  • HP OfficeJet 9010e | User Guide - Page 185
    pick up plain paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. (the Power button) and
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    with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges
  • HP OfficeJet 9010e | User Guide - Page 187
    . Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. ● Align the printhead when the printer status
  • HP OfficeJet 9010e | User Guide - Page 188
    . 5. Select one of the following functions to restore to the original factory settings: ● Copy ● Scan ● Fax ● Network Touch Restore. A message appears stating that the settings will be restored. 6. Touch Restore. To restore the printer to the original factory defaults NOTE: For HP+ printers, after
  • HP OfficeJet 9010e | User Guide - Page 189
    the HP online support website at hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print Address Book entries, and Web Services account information. You can use this feature if you are selling the printer or giving it to someone
  • HP OfficeJet 9010e | User Guide - Page 190
    HP support For the latest product updates and support information, visit the product support website at hp.com/support. HP online support provides a variety of options for help with your printer: View video tutorials: Learn how to set up the printer and perform common tasks. Get troubleshooting
  • HP OfficeJet 9010e | User Guide - Page 191
    can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to hp.com/support, select your country/region and language, then explore the service plan options available for your printer. ENWW HP support 185
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    you optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about
  • HP OfficeJet 9010e | User Guide - Page 193
    the night and weekends. Use the following instructions to schedule the day and time for On and Off. 1. From the printer control panel, touch or swipe down the , causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that
  • HP OfficeJet 9010e | User Guide - Page 194
    is printed and is only used for the current print job. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Quiet Mode. 3. Select On or Off. 4. Click Save Setting. 188 Chapter 12
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    To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the EWS. For more information, see Open the embedded web server. 2. Click the Settings tab. 3. In the Preferences section, select Quiet Mode, and then select On or Off. 4. Click Apply. ENWW Quiet Mode 189
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    paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses
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    A Technical information ● Specifications ● Regulatory notices ● Environmental product stewardship program ENWW 191
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    Specifications For more information, visit hp.com/support. Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ● For
  • HP OfficeJet 9010e | User Guide - Page 199
    : PCL3 GUI ● Print resolution: For a list of supported print resolutions, visit the printer support website at hp.com/support. ● Print margins: For margin settings of different media, visit the printer support website at hp.com/support. Copy specifications ● Digital image processing ● Copy speeds
  • HP OfficeJet 9010e | User Guide - Page 200
    196 205 x 200 Standard (dpi) 205 x 98 205 x 200 ● Fax to PC specifications - Supported file types: Uncompressed TIFF - Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. 194 Appendix A Technical
  • HP OfficeJet 9010e | User Guide - Page 201
    printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory Model Number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● Power cord instructions by one or
  • HP OfficeJet 9010e | User Guide - Page 202
    to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further information Class B) compliance statement for users in Japan B VCCI-B Power cord instructions Make sure your power source is adequate for the product voltage rating.
  • HP OfficeJet 9010e | User Guide - Page 203
    and the equivalent UK Statutory Instruments and can operate in at least one EU Member State and in Great Britain. The full EU and UK Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number
  • HP OfficeJet 9010e | User Guide - Page 204
    HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual,
  • HP OfficeJet 9010e | User Guide - Page 205
    is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. CAUTION: If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this
  • HP OfficeJet 9010e | User Guide - Page 206
    Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Ger normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for
  • HP OfficeJet 9010e | User Guide - Page 207
    Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The Innovation, Science and Economic Development Canada requires this product to be used indoors for the frequency
  • HP OfficeJet 9010e | User Guide - Page 208
    and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Innovation, Science and Economic Development Canada radio frequency
  • HP OfficeJet 9010e | User Guide - Page 209
    repair. For more information, visit HP's Commitment to the Environment website at: www.hp.com/sustainableimpact ● HP tips for reducing environmental impact ● Battery notice for Brazil ● Power consumption ● China Energy Label for Printer, Fax and Copier ● Disposal of waste equipment by users ● Waste
  • HP OfficeJet 9010e | User Guide - Page 210
    in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the page. ● Conserve energy by choosing ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers include power management settings that help you control energy use. ● Discover more ways
  • HP OfficeJet 9010e | User Guide - Page 211
    Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Battery disposal in Taiwan ENWW Environmental product stewardship program 205
  • HP OfficeJet 9010e | User Guide - Page 212
    life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria imaging product model information is listed at: www.hp.com/go/energystar China Energy Label for Printer, Fax and Copier GB 21521 1 3
  • HP OfficeJet 9010e | User Guide - Page 213
    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP OfficeJet 9010e | User Guide - Page 214
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet 9010e | User Guide - Page 215
    Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 209
  • HP OfficeJet 9010e | User Guide - Page 216
    , locating 3 Cartridges 3 cartridges 143 check ink levels 139 locating 3 replace 140 tips 137 specifications 193 correct port test, fax 165 customer support warranty 185 D diagnostic page 175 dial tone test 107 document feeder clean 179 feeding problems, troubleshoot 179 load originals 24 double-sided
  • HP OfficeJet 9010e | User Guide - Page 217
    168 log, clear 100 log, print 99 manual receive 84 modem and answering machine, shared with speed 94 test failed 164 test setup 124 troubleshoot 164 voice mail, set up (parallel phone ink cartridges part numbers 143 ink levels, check 139 Internet Protocol fax, using 97 IP address checking for printer
  • HP OfficeJet 9010e | User Guide - Page 218
    supported 192 output tray locating 2 P paper clear jams 148 load tray 11 selecting 27 skewed pages 157 specifications 192 troubleshoot feeding 156 paper-feed problems, troubleshoot numbers 87 forwarding 86 manually 84 rings to answer 93 troubleshoot 169, 170 recycle ink cartridges 205 redial options
  • HP OfficeJet 9010e | User Guide - Page 219
    load paper 11 locating 2 paper-width guides illustration 2 troubleshoot feeding 156 troubleshoot answering machines 172 control panel help HP Smart 148 multiple pages are picked 157 network configuration page 175 paper not picked up from tray 156 paper-feed problems 156 power 173 print 173 printer
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