HP OfficeJet Pro 6960 User Guide

HP OfficeJet Pro 6960 Manual

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  • HP OfficeJet Pro 6960 | User Guide - Page 1
  • HP OfficeJet Pro 6960 | User Guide - Page 2
    HP OfficeJet Pro 6960 All-in-One series User Guide
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    rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
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    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    Load an original in the document feeder ...19 Update the printer ...20 Open the HP printer software (Windows) ...21 Turn the printer off ...21 3 Print ...22 Print documents ...22 Print brochures ...23 Print on envelopes ...24 Print photos ...25 Print on special and custom-size paper ...26 ENWW v
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    AirPrint™ ...28 Tips for successful printing ...29 4 Copy and scan ...32 Copy ...32 Scan ...32 Scan to a computer ...33 Scan to email ...34 Set up Scan to Email ...34 Scan a document or photo to email 34 Change account settings 35 Scan using Webscan ...36 Scanning documents as editable text 36
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    ISDN line 63 Case D: Fax with a distinctive ring service on the same line 63 Case E: Shared voice/fax line 64 Case F: Shared voice/fax line with voice mail 66 Case G: Fax line shared with computer modem (no voice calls received 66 Set up the printer with a computer dial-up modem 67 Set up the
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    and the printhead ...84 Check the estimated ink levels ...85 Replace the cartridges ...85 Order cartridges ...87 Store printing supplies ...87 Anonymous usage information storage ...88 Ink cartridge warranty information ...88 8 Network setup ...89 Set up the printer for wireless communication 89
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    help from the printer control panel ...124 Understand printer reports ...125 Printer status report ...125 Network configuration page ...125 Print quality report ...125 Wireless test report ...125 Web access test report ...126 Solve problems using Web Services ...126 Maintain the printer ...126 ENWW
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    printhead and cartridges 128 Restore original factory defaults and settings 129 HP support Regulatory Notice 139 Products with wireless functionality 139 European telephone network declaration 144 Paper ...144 Plastics ...144 Material safety data sheets ...144 Recycling program ...144 HP inkjet
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    of hazardous substance (Ukraine 145 Restriction of hazardous substance (India 145 China SEPA Eco Label User Information 146 China Energy Label for Printer, Fax and Copier 146 The Table of Hazardous Substances/Elements and their Content (China 147 Declaration of the Presence Condition of the
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    xii ENWW
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    1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Network setup ● Solve a problem ENWW 1
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    problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software
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    setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the following instructions to change the period of inactivity before the printer sleeps. 1. From the printer control panel, do one printer's wireless or Wi-Fi Direct capability is turned on or when a printer
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    ) located on the front left side of the printer. If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace
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    original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. ● Do not clean the printhead
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    tray 4 Cartridge access door 5 Scanner lid 6 Scanner glass 7 Front USB port NOTE: This feature is available with some models of the printer. 8 Power button 9 Input tray (also referred to as the paper tray) 10 Paper-width guides 11 Output tray extender 12 Output tray 13 Control panel
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    supplies area 1 Cartridges 2 Printhead 3 Cartridge access door NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back
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    that appear on the display, see Control panel display icons. Wireless light: Indicates the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Blinking light indicates wireless error. Refer to the message on the
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    , or view the printer email address. For more information, see HP ePrint . Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide. Ink: Displays the estimated ink levels. NOTE: Ink level alerts and
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    the control panel. Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. 10
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    . Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes
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    other everyday documents. It is acid-free for longer lasting documents. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the
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    ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: ● Multipart forms ● Media that is damaged, curled, or wrinkled ● Media with cutouts or perforations ● Media that is
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    the tray. NOTE: Do not load paper while the printer is printing. 5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 6. A message appears on the control panel display prompting you to change the paper setting if you have changed the
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    the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 5. A message appears on the control panel display prompting you to change the paper setting if you have changed the
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    . To load legal paper 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2. Unlock and open the front side of the paper tray. 3. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down
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    size lines on the front of the tray. Besides, make sure the stack of paper does not exceed the stack height marking on the edge of the tray. NOTE: Do not load paper while the printer is printing. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at
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    while the printer is printing. 4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then push the tray in to close. 5. A message appears on the control panel display prompting you to change the paper
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    the printer. To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print-side scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported
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    Slide the paper-width guides inward until they stop at the left and right edges of the paper. Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the printer using the printer control panel
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    turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. ENWW Open the HP printer software (Windows) 21
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    to change print quality, print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
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    , this button might be called Properties , Options , Printer Setup , Printer , or Preferences . NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the
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    , this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options
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    Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.) To print a photo from the computer (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. From your software, select Print. 3. Make sure your printer
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    want, and then click Print. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom
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    be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Layout tab or Paper/Quality tab, click the
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    , Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Printing Shortcut tab, select a shortcut which supports the Print On
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    sides of the paper. For more information, see Print on both sides (duplexing). Ink tips ● ● If the print quality is not acceptable, see Printing issues for more information. Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily
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    settings, click Print, Scan & Fax , and then click Set Preferences in the HP printer software. To open the HP printer software, see Open the HP printer software (Windows) for more information. ● To select the number of pages to print per sheet, on the Layout tab of the printer driver, select the
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    Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ENWW Tips for successful printing 31
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    Touch Start Black or Start Color. ( Copy Settings ), and then touch Save Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format
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    to Computer. 3. Ensure that Enable Scan to Computer is selected. To scan a document or photo to a file (Windows) 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software
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    instructions. Scan to email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan
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    photo to email from HP printer software (Windows) 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document
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    EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open
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    print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Select Save as Editable Text (OCR) and click Scan . NOTE: The initial screen allows you to review
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    , rather than JPEG. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Click Create New
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    scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Click the More link in the top right corner of the HP Scan dialog. The detailed
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    for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax
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    or contrast of your fax. Send a standard fax from the computer You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax
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    by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. NOTE: Make sure the volume is turned on to hear a dial tone. To send a fax using monitor dialing from the printer control panel 1. Load your original print-side down on the
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    Method is turned on. a. From the printer control panel display, touch Fax . b. Touch Setup , and then touch Preferences . c. Touch Scan and Fax Method to turn it on. 2. Load your original print-side up in the document feeder. 3. From the printer control panel display, touch Fax . 4. Touch Send Now
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    it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. ● Receive a fax manually ● Set up backup fax
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    up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the main tray. For
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    page is printed on a second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/ Letter-size paper is loaded in the input tray. To set automatic reduction from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup
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    from the junk fax list, and print a list of blocked junk fax numbers. To add a number to the junk fax list 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Junk Fax Blocking . 5. Touch (Plus Sign). 6. Do one of the following. ● To select a fax
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    , see Load paper. To set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax and click Digital Fax Setup Wizard . 3. Follow the onscreen instructions. To set up or modify HP Digital Fax
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    group phone book contact ● Delete phone book contacts ● Print a list of phone book contacts Create and edit a phone book contact You can store fax numbers as phone book contacts. To set up phone book contacts 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone
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    phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone book ), and then touch ( Group ). 4. Touch (Plus Sign) to add a group
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    For more information, see Load paper. 2. From the printer control panel display, touch Fax . 3. Touch Setup , and then touch Reports . 4. Touch Print Phone Book. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change
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    the printer control panel display, touch Fax . 2. Touch Setup , printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP service, use the default ring pattern, which is All Standard Rings . NOTE: The printer
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    one of the following: ● Touch one ring pattern, touch Fax Wizard, and then follow the wizard. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel the dial type 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences
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    To set the redial options 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Auto Redial . 4. Touch Busy Redial , No Answer Redial , or Connection Problem Redial to switch it on or off. Set the fax speed You can set the fax speed used to
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    your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required
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    fax confirmation 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Confirmation . 4. Touch to select one of the following options. Off On (Fax Send) On (Fax Receive) On (Fax Send and Fax Receive) Does not print a fax confirmation report when
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    is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Off
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    : You cannot print the call history. To view the call history 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone book ). 4. Touch ( Call history ). Additional fax setup After completing all the steps in the Getting Started Guide, use the instructions in this
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    up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same line ● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no voice calls received) ENWW Additional fax setup 59
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    setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: If your home or office setup is not described in this section, set up the printer as you would a regular analog phone. Connect one end of the phone cord to your
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    your fax line DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one end printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
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    setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service printer. Refer to the documentation that came with your PBX phone system for instructions
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring
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    If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. ENWW
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    receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If
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    one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 4. If your modem software is set to receive faxes to your computer automatically
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax
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    for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your
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    to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 70 Chapter 5 Fax ENWW
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    labelled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. 5 DSL/ADSL modem. 6 Computer. 7 Telephone. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back
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    the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one end
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    your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls
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    plug it into the port labeled 2EXT on the back of the printer. 3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT" on the back of the computer (the computer dial-up modem). 4. Connect one end of the phone cord to your telephone wall jack, then
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    answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack. 2 Parallel
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    your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service
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    -up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you
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    to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type
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    , review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper is
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    , from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint . NOTE: You can sign up for an account
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    page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web under
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    not accept print jobs if there are multiple email addresses. To find the HP ePrint email address 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard and then do one of the following. a. Touch ( Setup ), then touch Web Services Setup, and then
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    . You can add, configure, or remove print apps, and set the order in which they appear on your printer control panel display. Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the printer control panel 1. From the top of the screen, touch
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    the cartridges ● Order cartridges ● Store printing supplies ● Anonymous usage information storage ● Ink cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are
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    initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage . Replace
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    3. Press the front of the cartridge to release it, and then remove it from the slot. 4. Remove the new cartridge from its packaging. 86 Chapter 7 Work with cartridges ENWW
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    are replacing. ● On a sticker inside the printer. Open the cartridge access door to locate the sticker. NOTE: The Setup cartridge that comes with the printer is not available for separate purchase. Store printing supplies Cartridges can be left in the printer for extended periods of time. However
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    ability to collect the printer's usage information. Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or
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    on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before
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    the list at Before you begin. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from a USB or Ethernet
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    button), and then touch ( Settings ). 2. Touch Print Reports. 3. Touch Wireless Test Report. Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. NOTE: Connecting an Ethernet cable to the
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    Do one of the following: ● From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen. Touch Print Details to print the network configuration page. ● From the printer control panel
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    HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If you are using a mobile device, make sure you have installed a compatible printing the printer control panel,
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    Direct name from the list of wireless networks shown such as DIRECT-**-HP OfficeJet Pro 6960 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure you have
  • HP OfficeJet Pro 6960 | User Guide - Page 108
    the computer. For more information, see the documentation provided by Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet Pro 6960 (where ** are the unique characters to identify your printer). If Wi-Fi Direct is turned on with security, enter the password
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    Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax . 3. Click Maintain Your Printer. HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support
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    computer until you clear them manually. wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet Pro 6960 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. In a supported
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    is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. 98 Chapter 9 Printer management tools ENWW
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    not solve your problem, try using one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Jams and paper-feed issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get
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    If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur. 100 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 114
    lower the output tray. To clear a paper jam from print zone 1. Press (the Power button) to turn off the printer. 2. Open the ink cartridge access door. 3. Check the paper path inside the printer. a. Lift the handle of the paper path cover and remove the cover. ENWW Jams and paper-feed issues 101
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    If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. Reinsert the paper path cover until it snaps into place. 4. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable
  • HP OfficeJet Pro 6960 | User Guide - Page 116
    b. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any torn pieces of paper. 5. Close the ink cartridge access door. 6. Press (the Power button) to turn on the printer. To clear a paper jam in the document feeder 1. Lift the cover of the document
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    the printer, more paper jams are likely to occur. 4. Close the document feeder cover, pressing down firmly until it snaps into place. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear a print carriage jam Resolve a print carriage jam. Use an HP
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    paper. Do not load paper when the printer is printing. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray ● Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. ● Make sure the paper-width guides
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    or paper-width guide of the input tray. ● Make sure the tray is not overloaded with paper. ● Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print
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    check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following: ● Windows 10
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    has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. 108 Chapter 10 Solve a problem ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 122
    Panel, and then click Printers and Faxes. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing
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    1. Make sure you are using original HP cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. ● In the printer software, click Print, Scan, & Fax and then click Set
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    the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp
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    your printer from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the onscreen instructions. CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. 112 Chapter 10 Solve a problem
  • HP OfficeJet Pro 6960 | User Guide - Page 126
    then touch ( Setup ). c. Touch Printer Maintenance , touch Align Printhead, and then follow the onscreen instructions. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer display a. Load letter, A4, or legal unused plain white paper into the
  • HP OfficeJet Pro 6960 | User Guide - Page 127
    create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the
  • HP OfficeJet Pro 6960 | User Guide - Page 128
    , continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not
  • HP OfficeJet Pro 6960 | User Guide - Page 129
    phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone cord to your
  • HP OfficeJet Pro 6960 | User Guide - Page 130
    company and have them check the line. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
  • HP OfficeJet Pro 6960 | User Guide - Page 131
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ● If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
  • HP OfficeJet Pro 6960 | User Guide - Page 132
    phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the Power button) light
  • HP OfficeJet Pro 6960 | User Guide - Page 133
    for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not
  • HP OfficeJet Pro 6960 | User Guide - Page 134
    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
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    wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). NOTE: This utility is only available for Windows operating system. The Windows computer
  • HP OfficeJet Pro 6960 | User Guide - Page 136
    impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● Learn more about using the HP Print and Scan Doctor. Click here to go
  • HP OfficeJet Pro 6960 | User Guide - Page 137
    . To clean the printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select
  • HP OfficeJet Pro 6960 | User Guide - Page 138
    report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before
  • HP OfficeJet Pro 6960 | User Guide - Page 139
    connectivity issues which can affect Web Services. Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these
  • HP OfficeJet Pro 6960 | User Guide - Page 140
    quality of scans, and printer off by pressing (the Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel
  • HP OfficeJet Pro 6960 | User Guide - Page 141
    paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off . Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead. You should
  • HP OfficeJet Pro 6960 | User Guide - Page 142
    the life of the cartridges. ● Clean the printhead if your printed output is streaked or has any incorrect or missing colors. There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of
  • HP OfficeJet Pro 6960 | User Guide - Page 143
    printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. 130 Chapter 10 Solve a problem
  • HP OfficeJet Pro 6960 | User Guide - Page 144
    on the printer, such as HP OfficeJet Pro 6960) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
  • HP OfficeJet Pro 6960 | User Guide - Page 145
    (60 to 105 g/m2 [16 to 28 lb]): Up to 60 (text printing) Document feeder capacity ● Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35 Paper size and weights For the list of supported paper sizes, see the HP printer software. ● Plain paper: 60 to 105 g/m2 (16 to 28 lb) ● Envelopes: 75 to
  • HP OfficeJet Pro 6960 | User Guide - Page 146
    , see the HP printer software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size: ● Scanner glass: 216 x 297 mm (8.5 x 11.7 inches) ● Document feeder: 216 x 356 mm (8.5 x 14 inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send
  • HP OfficeJet Pro 6960 | User Guide - Page 147
    Supported file types: TIFF and PDF ● Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Regulatory information The printer Notice - Products with wireless functionality - European telephone
  • HP OfficeJet Pro 6960 | User Guide - Page 148
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1501-02. This regulatory number should not be confused with the marketing name (HP OfficeJet Pro 6960 All-in-One series, etc.) or product numbers (J7K33A, etc.). FCC statement ENWW Regulatory information 135
  • HP OfficeJet Pro 6960 | User Guide - Page 149
    Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany 136 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 150
    Notice to users of the U.S. telephone network: FCC requirements ENWW Regulatory information 137
  • HP OfficeJet Pro 6960 | User Guide - Page 151
    Notice to users of the Canadian telephone network 138 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 152
    Notice Products bearing the CE marking comply with one or more of the following EU Directives as may : HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany Products with wireless functionality In the event of problems, you should contact your equipment supplier in
  • HP OfficeJet Pro 6960 | User Guide - Page 153
    Declaration of conformity 140 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 154
    products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in
  • HP OfficeJet Pro 6960 | User Guide - Page 155
    Notice to users in Canada Notice to users in Taiwan 142 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 156
    /hpinfo/globalcitizenship/environment ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● Material safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of waste equipment by users ● Chemical substances ● Restriction
  • HP OfficeJet Pro 6960 | User Guide - Page 157
    Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ 144 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 158
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP OfficeJet Pro 6960 | User Guide - Page 159
    China SEPA Eco Label User Information China Energy Label for Printer, Fax and Copier 146 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 160
    The Table of Hazardous Substances/Elements and their Content (China) ENWW Environmental product stewardship program 147
  • HP OfficeJet Pro 6960 | User Guide - Page 161
    Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) EPEAT 148 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 162
    Battery disposal in Taiwan California Perchlorate Material Notice ENWW Environmental product stewardship program 149
  • HP OfficeJet Pro 6960 | User Guide - Page 163
    EU Battery Directive 150 Appendix A Technical information ENWW
  • HP OfficeJet Pro 6960 | User Guide - Page 164
    Battery notice for Brazil ENWW Environmental product stewardship program 151
  • HP OfficeJet Pro 6960 | User Guide - Page 165
    up 47 both sides, print on 28 broadcast faxing send 43 buttons, control panel 8 C carriage clear carriage jams 104 cartridge access door, locating 7 Cartridges 7 cartridges 87 check ink levels 85 locating 7 replace 85 tips 84 clean document feeder 128 exterior 127 printhead 128, 129 scanner glass
  • HP OfficeJet Pro 6960 | User Guide - Page 166
    42, 43 multi-feeds, troubleshoot 105 N networks connector illustration 7 IP settings 92 link speed 92 settings, change 91 view and print settings 92 wireless communication setup 89 wireless settings 125 O OCR edit scanned documents 36 operating systems supported 132 OS X HP Utility 96 output tray
  • HP OfficeJet Pro 6960 | User Guide - Page 167
    clean 129 printhead, align 128 pulse dialing 53 R radio interference regulatory information 141 rear access panel illustration 7 receive faxes auto answer mode 51 automatically 44 blocking numbers 47 forwarding 46 manually 44 rings to answer 52 troubleshoot 119, 120 recycle ink cartridges 144 redial
  • HP OfficeJet Pro 6960 | User Guide - Page 168
    hardware, failed 115 port connection, failed 116 setup 78 telephone wall jack 115 tone dialing 53 trays clear paper jams 99 load paper 13 locating 6 paper-width guides illustration 6 troubleshoot feeding 105 troubleshoot answering machines 121 control panel help system 124 embedded web server 98 fax
  • HP OfficeJet Pro 6960 | User Guide - Page 169
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