HP OfficeJet Pro 8020e User Guide

HP OfficeJet Pro 8020e Manual

Get HP OfficeJet Pro 8020e PDF manuals and user guides View all HP OfficeJet Pro 8020e manuals
Add to My Manuals
Save this manual to your list of manuals

HP OfficeJet Pro 8020e manual content summary:

  • HP OfficeJet Pro 8020e | User Guide - Page 1
  • HP OfficeJet Pro 8020e | User Guide - Page 2
    shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP OfficeJet Pro 8020e | User Guide - Page 3
    to print, scan, and manage 39 Open the HP printer software (Windows) ...40 Toolbox (Windows) ...41 Embedded web server ...42 Update the printer ...45 5 Web Services ...46 What are Web Services? ...47 Set up Web Services ...47 Remove Web Services ...48 ENWW iii
  • HP OfficeJet Pro 8020e | User Guide - Page 4
    ...74 8 Fax ...75 Send a fax ...76 Receive a fax ...81 Set up phone book contacts ...86 Change fax settings ...89 Fax and digital phone services ...93 Fax on Voice over Internet Protocol ...94 Use reports ...95 Additional fax setup ...99 9 HP Digital Solutions (Windows 7) ...123 What are HP Digital
  • HP OfficeJet Pro 8020e | User Guide - Page 5
    from the printer control panel ...146 Get help in this guide ...146 Understand printer reports ...173 Solve Web Services problems ...175 Maintain the printer ...176 Restore original factory defaults and settings 180 HP support ...182 12 HP EcoSolutions (HP and the Environment 184 HP EcoSolutions
  • HP OfficeJet Pro 8020e | User Guide - Page 6
    vi ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 7
    1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Printer parts ● Control panel features ● Turn the printer off ENWW 1
  • HP OfficeJet Pro 8020e | User Guide - Page 8
    Printer parts This section contains the following topics: ● Top and front view ● Printing supplies area ● Back view Top and front view Printing supplies area 1 Cartridge access door 2 Front door 3 Printhead 4 Cartridges 5 PIN code label NOTE: Cartridges should be kept in the printer to
  • HP OfficeJet Pro 8020e | User Guide - Page 9
    Back view 12 3 4 5 1 Ethernet network port 2 Rear USB port NOTE: A label is covering the USB port on this printer. Use the HP Smart app and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection, if desired, but the printer
  • HP OfficeJet Pro 8020e | User Guide - Page 10
    Control panel features ● Lift the control panel ● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of the control panel to lift it. NOTE: Return the control panel
  • HP OfficeJet Pro 8020e | User Guide - Page 11
    a screen on the control panel. Icon Purpose Setup: Displays the setup screen for changing preferences, network setup, WiFi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports. Wireless: Displays wireless status and menu options. For more information, see
  • HP OfficeJet Pro 8020e | User Guide - Page 12
    : Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide. Ink Status: Displays the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low
  • HP OfficeJet Pro 8020e | User Guide - Page 13
    Change printer settings Use the control panel to change the printer functions and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using the printer management tools in the software. For more information
  • HP OfficeJet Pro 8020e | User Guide - Page 14
    cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. 8 Chapter 1 Get started ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 15
    2 Load media and paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Paper basics ● Tips for selecting and using paper ENWW 9
  • HP OfficeJet Pro 8020e | User Guide - Page 16
    Load paper To load standard paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 2. Slide the paper-width guides to the edges of the input tray. 10 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 17
    the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 11
  • HP OfficeJet Pro 8020e | User Guide - Page 18
    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load legal paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 12 Chapter 2 Load media and paper basics
  • HP OfficeJet Pro 8020e | User Guide - Page 19
    2. Slide the paper-width guides to the edges of the input tray. 3. Press the button near the front left of the tray to extend the input tray. ENWW Load paper 13
  • HP OfficeJet Pro 8020e | User Guide - Page 20
    the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 14 Chapter 2 Load media and paper basics ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 21
    6. Reinsert the input tray into the printer. NOTE: When you insert the input tray, the input tray extension remains outside of the printer. This is the expected result. 7. Pull out the output tray extension as shown. To load an envelope 1. Pull out the input tray. NOTE: If there is other paper in
  • HP OfficeJet Pro 8020e | User Guide - Page 22
    2. Slide the paper-width guides to the edges of the input tray. 3. Insert the envelope in portrait . NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of envelope. 16 Chapter 2 Load media and paper
  • HP OfficeJet Pro 8020e | User Guide - Page 23
    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load cards and photo paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. ENWW Load paper 17
  • HP OfficeJet Pro 8020e | User Guide - Page 24
    2. Slide the paper-width guides to the edges of the input tray. 3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
  • HP OfficeJet Pro 8020e | User Guide - Page 25
    4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. ENWW Load paper 19
  • HP OfficeJet Pro 8020e | User Guide - Page 26
    Load an original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document
  • HP OfficeJet Pro 8020e | User Guide - Page 27
    2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. Close the lid. ENWW Load an original on the scanner glass 21
  • HP OfficeJet Pro 8020e | User Guide - Page 28
    document feeder, this might cause damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to Page on the document feeder tray. 2. Slide the paper-width guides inward until they stop at the left and right edges of the paper. 22
  • HP OfficeJet Pro 8020e | User Guide - Page 29
    Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain
  • HP OfficeJet Pro 8020e | User Guide - Page 30
    the input tray or document feeder. ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts
  • HP OfficeJet Pro 8020e | User Guide - Page 31
    3 Connect your printer Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB. Use HP Smart software and a network connection to set up your
  • HP OfficeJet Pro 8020e | User Guide - Page 32
    Requirements for HP+ printers Keep the printer connected to the Internet HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The Internet connection enables the printer to deliver HP+ specific app features and firmware updates. During setup, you
  • HP OfficeJet Pro 8020e | User Guide - Page 33
    ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP
  • HP OfficeJet Pro 8020e | User Guide - Page 34
    Android mobile device, turn on Bluetooth and location services. (HP Smart uses Bluetooth to make the setup printer setup only. Printing using Bluetooth is not supported. 3. If your printer Wi-Fi was previously Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup. If you are
  • HP OfficeJet Pro 8020e | User Guide - Page 35
    Wi-Fi network. On your mobile device, turn on Bluetooth and location services. 3. If your printer Wi-Fi was previously turned off, make sure to create an HP account and register the printer. 7. Follow the on-screen instructions to connect the printer to your Wi-Fi network. To change from a wireless
  • HP OfficeJet Pro 8020e | User Guide - Page 36
    connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides diagnostic information. If the printer is
  • HP OfficeJet Pro 8020e | User Guide - Page 37
    the HP Smart app, click or tap the Plus icon ( ) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer to your network. 5. When prompted, create an HP account and register the printer. ENWW Connect your printer to an Ethernet network
  • HP OfficeJet Pro 8020e | User Guide - Page 38
    the HP Smart app, click or tap the Plus icon ( ) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer. 5. When prompted, create an HP account and register the printer. 32 Chapter 3 Connect your printer ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 39
    user and want to use different settings (such as the IP address, subnet mask, or the default gateway), you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic mode. This allows the router to configure the
  • HP OfficeJet Pro 8020e | User Guide - Page 40
    warning that changing the IP address removes the printer from the network. Touch OK to continue. 6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings: ● IP Address ● Subnet Mask ● Default Gateway ● DNS Address 7. Enter
  • HP OfficeJet Pro 8020e | User Guide - Page 41
    the top of the screen to open the Dashboard, and then touch (Wi-Fi Direct). 2. Touch (Settings). 3. Touch Connection Method and then select Automatic or Manual . ENWW Use Wi-Fi Direct 35
  • HP OfficeJet Pro 8020e | User Guide - Page 42
    printer, the mobile device automatically connects to the printer. ● If Manual was selected during the Wi-Fi Direct setup on the printer, onscreen instructions on the printer and your mobile device. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi
  • HP OfficeJet Pro 8020e | User Guide - Page 43
    Wi-Fi Direct name shown such as DIRECT-**-HP OfficeJet 8020 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 4. Enter the Wi-Fi Direct password when prompted. 5. Proceed to step 5 if the printer has been
  • HP OfficeJet Pro 8020e | User Guide - Page 44
    4 Printer management tools This section contains the following topics: ● Use the HP Smart app to print, scan, and manage ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer 38 Chapter 4 Printer management tools ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 45
    . NOTE: The HP Smart app is available in some languages only. Some features are available only on specific printers or models. HP Smart does not support all file formats. See Get more information about HP Smart. To install HP Smart and open the app Complete the following steps to install and
  • HP OfficeJet Pro 8020e | User Guide - Page 46
    Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the
  • HP OfficeJet Pro 8020e | User Guide - Page 47
    Toolbox (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax. 3. Click Maintain Your Printer. ENWW Toolbox (Windows) 41
  • HP OfficeJet Pro 8020e | User Guide - Page 48
    customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the
  • HP OfficeJet Pro 8020e | User Guide - Page 49
    where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Enter the Wi-Fi Direct password when prompted. 6. In a supported web browser on your computer, type the following address: http:// 192.168.223.1. Embedded
  • HP OfficeJet Pro 8020e | User Guide - Page 50
    it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at hp.com/ support. This website provides information and utilities that can help you correct many common printer problems. 44 Chapter 4 Printer management tools ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 51
    . You can change the default setting for automatic updates or manually check for updates immediately. To update the printer using the prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details,
  • HP OfficeJet Pro 8020e | User Guide - Page 52
    5 Web Services ● What are Web Services? ● Set up Web Services ● Remove Web Services 46 Chapter 5 Web Services ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 53
    the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the
  • HP OfficeJet Pro 8020e | User Guide - Page 54
    connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Remove Web Services If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the embedded web server. For HP+ printers, Web
  • HP OfficeJet Pro 8020e | User Guide - Page 55
    Smart app as well as printing from within other software applications using the HP printer driver installed at setup. You will also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile devices using the print commands provided in the device software. Be sure to
  • HP OfficeJet Pro 8020e | User Guide - Page 56
    Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows 10 device, or Mac device. For more information about using the HP
  • HP OfficeJet Pro 8020e | User Guide - Page 57
    5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print. ENWW Print using the HP Smart app 51
  • HP OfficeJet Pro 8020e | User Guide - Page 58
    Print using a computer ● Print documents ● Print brochures ● Print on envelopes ● Print photos ● Print on special and custom-size paper ● Print on both sides (duplexing) ● Print from a Mac using AirPrint Print documents To print documents (Windows) 1. Load paper in the input tray. For more
  • HP OfficeJet Pro 8020e | User Guide - Page 59
    4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more
  • HP OfficeJet Pro 8020e | User Guide - Page 60
    NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the
  • HP OfficeJet Pro 8020e | User Guide - Page 61
    so it does not start to curl, which could reduce the quality of your printout. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need
  • HP OfficeJet Pro 8020e | User Guide - Page 62
    panel. If you want to change other print settings, click the other tabs. For more printing tips, see Printer settings tips . NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and JIS B5 paper sizes. 6. Click OK to close the Properties dialog box. 7. Click Print or
  • HP OfficeJet Pro 8020e | User Guide - Page 63
    Print from a Mac using AirPrint The printer is compatible with Mac computers running macOS or OS X 10.7 and later and Apple AirPrint. Follow the instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor ink levels and printer alerts. If
  • HP OfficeJet Pro 8020e | User Guide - Page 64
    the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. ● Chromebook: Download and install the HP Print
  • HP OfficeJet Pro 8020e | User Guide - Page 65
    to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service or repairs required as a result of using a non-Original HP supply will not be covered under warranty. If you believe you purchased Original HP
  • HP OfficeJet Pro 8020e | User Guide - Page 66
    in the input tray lays flat and the edges are not bent or torn. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray. Printer settings tips Software settings selected in the print driver only
  • HP OfficeJet Pro 8020e | User Guide - Page 67
    ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. - Pages per Sheet: Helps you specify the
  • HP OfficeJet Pro 8020e | User Guide - Page 68
    glass and not the document feeder. NOTE: Some scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Copy and scan issues. ● Copy and scan using HP Smart ● Copy from the printer ● Scan using HP printer software (Windows
  • HP OfficeJet Pro 8020e | User Guide - Page 69
    etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using. This section provides basic instructions for using the HP Smart app to copy or scan from your
  • HP OfficeJet Pro 8020e | User Guide - Page 70
    4. Specify the scan settings and then tap Scan. 5. When you have finished adjusting the scanned document or photo, save, share, or print it. Scan from a Windows 10 device To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart app to scan a printed
  • HP OfficeJet Pro 8020e | User Guide - Page 71
    Copy from the printer To copy document or ID card 1. Make sure you have paper loaded in the input tray. For more information, see Load paper. 2. Place your original print-side down on the scanner glass or print-side up in the document feeder. 3. From the printer control panel display, touch Copy.
  • HP OfficeJet Pro 8020e | User Guide - Page 72
    a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled. If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the
  • HP OfficeJet Pro 8020e | User Guide - Page 73
    . 1. From Home screen, touch Scan, and then touch Email. 2. If Web Services is not enabled, follow the instructions in the "Set up Web Services" section of this guide, and then repeat step 1. 3. If Web Services is enabled, a Welcome message displays. Touch Continue. 4. Enter your email address, and
  • HP OfficeJet Pro 8020e | User Guide - Page 74
    printer must be on a network and must have an IP address. b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer this step until the settings are correct. Contact your network or service provider to check your settings, if necessary. 8. Click OK to
  • HP OfficeJet Pro 8020e | User Guide - Page 75
    3. Enter the PIN, if necessary. 4. Place your document on the scanner glass or load it into the document feeder. 5. On the control panel, make sure that the Save As and File Name fields are correct, and then touch Send. Scanning documents as editable text When scanning documents, you can use the HP
  • HP OfficeJet Pro 8020e | User Guide - Page 76
    To successfully convert the document to editable text, the original must be clear and of high quality. The following conditions can cause the software to not convert the document successfully: - The text on the original is faint or wrinkled. - The text is too small. - The structure of the document
  • HP OfficeJet Pro 8020e | User Guide - Page 77
    Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans. 1. Load the original into the
  • HP OfficeJet Pro 8020e | User Guide - Page 78
    Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web
  • HP OfficeJet Pro 8020e | User Guide - Page 79
    the USB flash drive. You can safely remove a USB flash drive only when the USB port light is not blinking. NOTE: The printer does not support encrypted USB flash drives. To scan an original to a USB from the printer control panel 1. Load your original print-side down on the scanner glass
  • HP OfficeJet Pro 8020e | User Guide - Page 80
    Tips for copy and scan success Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original print-side down on the scanner glass and align it with the marking
  • HP OfficeJet Pro 8020e | User Guide - Page 81
    the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax setup ENWW 75
  • HP OfficeJet Pro 8020e | User Guide - Page 82
    Send a fax You can send a fax in a variety of ways, depending on your situation or need. ● Send a standard fax ● Send a standard fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax using printer memory ● Send a fax to multiple recipients ● Send a fax in
  • HP OfficeJet Pro 8020e | User Guide - Page 83
    To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly. To send a standard fax from the computer (Windows) 1. Open the document on your computer that
  • HP OfficeJet Pro 8020e | User Guide - Page 84
    your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. NOTE: Make sure the volume is turned on
  • HP OfficeJet Pro 8020e | User Guide - Page 85
    5. Enter the fax number by using the keypad. Or touch (Phone Book), and then touch Local Phone Book or Call History to select a number or group to dial. 6. Touch Send. The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple
  • HP OfficeJet Pro 8020e | User Guide - Page 86
    To change the ECM setting from the control panel 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Preferences. 4. Scroll to Error Correction Mode to touch to turn the feature on or off. 80 Chapter 8 Fax ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 87
    Block unwanted fax numbers ● Receive faxes using HP Digital Fax Receive a fax manually When you are on the phone, the person you are speaking with can calls. 4. If you are currently on the phone with the sender, instruct the sender to press Send on their fax machine. 5. Do the following
  • HP OfficeJet Pro 8020e | User Guide - Page 88
    Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel 1. From
  • HP OfficeJet Pro 8020e | User Guide - Page 89
    3. Touch Reprint. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on. 4. Touch to select a fax, and then touch Print. If you want to stop reprinting the faxes in memory, touch (Cancel). Forward faxes to another number
  • HP OfficeJet Pro 8020e | User Guide - Page 90
    supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service from the call history list, touch ● Manually enter a fax number to block, and touch
  • HP OfficeJet Pro 8020e | User Guide - Page 91
    see Open the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. To turn off HP Digital Fax 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Preferences and then touch HP
  • HP OfficeJet Pro 8020e | User Guide - Page 92
    Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on
  • HP OfficeJet Pro 8020e | User Guide - Page 93
    To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax. 2. Touch Phone Book, then touch and select (Group) to switch to the group phone book. 3.
  • HP OfficeJet Pro 8020e | User Guide - Page 94
    3. Touch the name of the phone book contact you want to delete. 4. Touch Delete. 5. Touch Yes to confirm. 88 Chapter 8 Fax ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 95
    fax settings After completing the steps in the Reference Guide that came with the printer, use the following steps incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the
  • HP OfficeJet Pro 8020e | User Guide - Page 96
    on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings. NOTE: The printer cannot receive faxes when the main phone number is off the
  • HP OfficeJet Pro 8020e | User Guide - Page 97
    . 5. Touch one ring pattern and then follow the onscreen instruction. NOTE: If you are using a PBX phone system that then touch Preferences. 3. Touch Auto Redial. 4. Touch Busy Redial, No Answer Redial, or Connection Problem Redial to switch it on or off. Set the fax speed You can set the fax speed
  • HP OfficeJet Pro 8020e | User Guide - Page 98
    ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Fax speed
  • HP OfficeJet Pro 8020e | User Guide - Page 99
    -analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the
  • HP OfficeJet Pro 8020e | User Guide - Page 100
    . If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
  • HP OfficeJet Pro 8020e | User Guide - Page 101
    reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether
  • HP OfficeJet Pro 8020e | User Guide - Page 102
    On (Fax Send and Fax Receive) Off Prints a fax confirmation report for every fax you send and receive. Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. To include an image of the fax on the report 1. From the printer control panel
  • HP OfficeJet Pro 8020e | User Guide - Page 103
    Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the printer control panel display, touch Fax. 2. Touch Setup, and then touch Tools. 3. Touch Clear Fax Logs/Memory. Print the details of the last fax transaction The Last Fax Transaction
  • HP OfficeJet Pro 8020e | User Guide - Page 104
    3. Touch (Phone Book). 4. Touch Call History. 98 Chapter 8 Fax ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 105
    all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
  • HP OfficeJet Pro 8020e | User Guide - Page 106
    ● Case B: Set up the printer with DSL ● Case C: Set up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same line ● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no
  • HP OfficeJet Pro 8020e | User Guide - Page 107
    fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: If your home or office
  • HP OfficeJet Pro 8020e | User Guide - Page 108
    sharing your fax line DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and
  • HP OfficeJet Pro 8020e | User Guide - Page 109
    fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL
  • HP OfficeJet Pro 8020e | User Guide - Page 110
    Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case . Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. ● If you
  • HP OfficeJet Pro 8020e | User Guide - Page 111
    port on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of
  • HP OfficeJet Pro 8020e | User Guide - Page 112
    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you Now you need to decide how you want the printer to answer calls, automatically or manually: 106 Chapter 8 Fax ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 113
    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
  • HP OfficeJet Pro 8020e | User Guide - Page 114
    fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer
  • HP OfficeJet Pro 8020e | User Guide - Page 115
    you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
  • HP OfficeJet Pro 8020e | User Guide - Page 116
    Figure 8-7 Back view of the printer 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. Connect one end of the phone cord to the port labeled DSL/ADSL filter. on the back of the printer. Connect the other end of the cord to the You might need to connect the phone cord to your
  • HP OfficeJet Pro 8020e | User Guide - Page 117
    receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up
  • HP OfficeJet Pro 8020e | User Guide - Page 118
    Figure 8-9 Back view of the printer 1 Telephone wall jack. 2 Parallel splitter. 3 Use a minimum 26 AWG phone cord to connect to the port on the printer. 4 Computer with modem. 5 Telephone. To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white
  • HP OfficeJet Pro 8020e | User Guide - Page 119
    ● If you set up the printer to answer faxes manually, you must be available to respond in person to problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions
  • HP OfficeJet Pro 8020e | User Guide - Page 120
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
  • HP OfficeJet Pro 8020e | User Guide - Page 121
    Figure 8-11 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Answering machine. 4 Telephone (optional). To set up the printer with a shared
  • HP OfficeJet Pro 8020e | User Guide - Page 122
    the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP OfficeJet Pro 8020e | User Guide - Page 123
    Figure 8-13 Back view of the printer 1 Telephone wall jack. 2 "IN" phone port on your computer. 3 "OUT" phone port on your computer. 4 Telephone (optional). 5 Answering machine. 6 Computer with modem. 7 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might
  • HP OfficeJet Pro 8020e | User Guide - Page 124
    the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10 message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP OfficeJet Pro 8020e | User Guide - Page 125
    parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/
  • HP OfficeJet Pro 8020e | User Guide - Page 126
    these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available
  • HP OfficeJet Pro 8020e | User Guide - Page 127
    Figure 8-16 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. 4 Telephone. To set up the printer on the same phone line as
  • HP OfficeJet Pro 8020e | User Guide - Page 128
    you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper is loaded in
  • HP OfficeJet Pro 8020e | User Guide - Page 129
    9 HP Digital Solutions (Windows 7) The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: ● HP Digital Filing (including Scan to Network Folder and Scan to Email) ● HP Digital Fax (including Fax to
  • HP OfficeJet Pro 8020e | User Guide - Page 130
    What are HP Digital Solutions? HP Digital Solutions are a set of tools provided with this printer that can help improve your office productivity. This section contains the following topics: ● HP Digital Filing ● HP Digital Fax HP Digital Filing HP Digital Filing provides robust, general-office
  • HP OfficeJet Pro 8020e | User Guide - Page 131
    folder (if necessary) For example, the Windows or Mac username and password used to log onto the network. NOTE: HP Digital Filing does not support Active Directory. For Scan to Email, Fax to Email ● A valid email address ● Outgoing SMTP server information ● An active Internet connection If you are
  • HP OfficeJet Pro 8020e | User Guide - Page 132
    ● Microsoft Outlook 2007-2016 (Windows 7, Windows 8/8.1, and Windows 10) However, if your email application is not listed above, you can still set up and use Scan to Email and Fax to Email if your email application meets the requirements listed in this section. 126 Chapter 9 HP Digital Solutions (
  • HP OfficeJet Pro 8020e | User Guide - Page 133
    topics: ● Set up HP Digital Filing ● Set up HP Digital Fax Set up HP Digital Filing To set up HP Digital Filing, follow the appropriate instructions. NOTE: You can also use these steps to change settings in the future. This section contains the following topics: ● Set up Scan to Network Folder
  • HP OfficeJet Pro 8020e | User Guide - Page 134
    information, see Open the embedded web server. 2. On the Home tab, click Scan to Network Folder. 3. Click , and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. 4. After you have entered the required information about the network folder
  • HP OfficeJet Pro 8020e | User Guide - Page 135
    Before you can create an email distribution list, you must have already added at least one email address to the Address Book. 4. Follow the onscreen instructions. The entry is added to the Contacts Stored on the Printer table. NOTE: Contact names appear on the printer's control panel display and in
  • HP OfficeJet Pro 8020e | User Guide - Page 136
    File Format) or PDF files. NOTE: HP Digital Fax supports receiving black-and-white faxes only. Color faxes are printed Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. NOTE: After you have set up HP Digital Fax, you can use the printer's embedded
  • HP OfficeJet Pro 8020e | User Guide - Page 137
    Use the HP Digital Solutions To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to Network Folder 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. For
  • HP OfficeJet Pro 8020e | User Guide - Page 138
    ● If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not notify you when faxes are saved to the network folder. ● If you are using Fax to Email and if your email application is set to notify you when new email messages arrive in your inbox, you can
  • HP OfficeJet Pro 8020e | User Guide - Page 139
    cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. This section contains the following topics: ● Information on cartridges and the printhead ● Some color ink is used
  • HP OfficeJet Pro 8020e | User Guide - Page 140
    HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for Dropping, jarring, or rough handling during installation can cause temporary printing problems. ● If you are transporting the printer, do the following to
  • HP OfficeJet Pro 8020e | User Guide - Page 141
    Some color ink is used even when printing with black cartridge only Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge is used for printing documents, photographs and other such materials. Some ink, however, must be used to maintain the health of
  • HP OfficeJet Pro 8020e | User Guide - Page 142
    process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used
  • HP OfficeJet Pro 8020e | User Guide - Page 143
    Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program If you do not already have replacement cartridges for the printer, see Order cartridges. NOTE: At this time, some portions of the HP web site are available in English only. NOTE: Not
  • HP OfficeJet Pro 8020e | User Guide - Page 144
    4. Press the front of the cartridge to release it, and then remove it from the slot. 5. Remove the new cartridge from its packaging. 138 Chapter 10 Manage cartridges ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 145
    6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. NOTE: Make sure that the color-coded letter on the cartridge matches that on the slot. 7. Repeat steps 4 through 6 for each cartridge you are replacing. 8. Close the
  • HP OfficeJet Pro 8020e | User Guide - Page 146
    9. Close the front door. 140 Chapter 10 Manage cartridges ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 147
    to www.hp.com. (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you
  • HP OfficeJet Pro 8020e | User Guide - Page 148
    Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off . 142 Chapter 10 Manage cartridges ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 149
    Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include: the number of pages
  • HP OfficeJet Pro 8020e | User Guide - Page 150
    Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the
  • HP OfficeJet Pro 8020e | User Guide - Page 151
    one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Get help from the HP Smart app ● Get help from the printer control panel ● Get help in this guide ● Understand printer reports ● Solve Web Services problems ● Maintain the printer
  • HP OfficeJet Pro 8020e | User Guide - Page 152
    alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. Get help from the for a screen, touch on the printer control panel. Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ●
  • HP OfficeJet Pro 8020e | User Guide - Page 153
    2. Remove the input tray by pulling it all the way out of the printer. 3. Check the input tray area underneath the printer. Removed the jammed paper. 4. Insert the input tray back until it snaps into place. ENWW Get help in this guide 147
  • HP OfficeJet Pro 8020e | User Guide - Page 154
    5. Insert the output tray back into the printer. To clear a paper jam from print zone 1. Open the front door. 2. Open the cartridge access door. 148 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 155
    remove any jammed or torn pieces of paper. 5. Lift the handle of the paper path cover and remove the cover. ENWW Get help in this guide 149
  • HP OfficeJet Pro 8020e | User Guide - Page 156
    paper jams are likely to occur. 7. Reinsert the paper path cover until it snaps into place. 8. Close the cartridge access door. 150 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 157
    9. Close the front door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder. 2. Pull any jammed paper out of the rollers. ENWW Get help in this guide 151
  • HP OfficeJet Pro 8020e | User Guide - Page 158
    3. Lift the document feeder tab from the center. 4. Pull any jammed paper out under the rollers. 5. Close the document feeder tab. 152 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 159
    6. Close the cover of the document feeder until it snaps into space. 7. Lift up the document feeder tray. 8. Remove any jammed paper under the tray. 9. Put down the document feeder tray. ENWW Get help in this guide 153
  • HP OfficeJet Pro 8020e | User Guide - Page 160
    kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
  • HP OfficeJet Pro 8020e | User Guide - Page 161
    stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper ? ● Fix problems with HP+ printers not printing ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with HP+
  • HP OfficeJet Pro 8020e | User Guide - Page 162
    problems with page not printing (unable to print) To resolve print issues Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve them by following the onscreen instructions
  • HP OfficeJet Pro 8020e | User Guide - Page 163
    Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. ENWW Get help in this guide
  • HP OfficeJet Pro 8020e | User Guide - Page 164
    the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. b. Make sure the correct printer is set as power cord is firmly connected to the printer. 158 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 165
    on the printer. 9. Try using the printer again. Fix print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before Clean the printhead from the printer software ENWW Get help in this guide 159
  • HP OfficeJet Pro 8020e | User Guide - Page 166
    Touch Printer Maintenance, select Clean Printhead, and then follow the onscreen instructions. 2. Make sure you are using original HP cartridges. 3. Make the printhead does not solve the problem, contact HP support. Go to hp.com/support. This website provides information and utilities that can
  • HP OfficeJet Pro 8020e | User Guide - Page 167
    HP support. Go to hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. ENWW Get help in this guide 161
  • HP OfficeJet Pro 8020e | User Guide - Page 168
    the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed and that full-size still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard. 162
  • HP OfficeJet Pro 8020e | User Guide - Page 169
    the troubleshooting information in this section. not be a problem. ● If you cause faxing problems. (A splitter any problems found, problems faxing, contact HP support. Go to hp.com/support. This website provides cause faxing problems. (A splitter a problem. After you resolve any problems found,
  • HP OfficeJet Pro 8020e | User Guide - Page 170
    The "Phone Cord Connected to Correct Port on Fax" test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.
  • HP OfficeJet Pro 8020e | User Guide - Page 171
    splitter, this can cause faxing problems. (A splitter is a if other equipment is causing a problem, disconnect everything from the phone is causing problems; try adding them back of equipment is causing the problem. ● Try connecting a splitter, this can cause faxing problems. (A splitter is a two
  • HP OfficeJet Pro 8020e | User Guide - Page 172
    for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems What kind of fax problem are you having? ● The display always shows Phone Off Hook ● The printer is having
  • HP OfficeJet Pro 8020e | User Guide - Page 173
    if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If phone cord to connect to the port on the printer. ENWW Get help in this guide 167
  • HP OfficeJet Pro 8020e | User Guide - Page 174
    support. ● If you are using a phone splitter, this can cause faxing problems. service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. 168 Chapter 11 Solve a problem
  • HP OfficeJet Pro 8020e | User Guide - Page 175
    time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the , until a dash (-) appears on the display. ENWW Get help in this guide 169
  • HP OfficeJet Pro 8020e | User Guide - Page 176
    service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems to answer in the maximum number of rings supported. (The maximum number of rings varies by one of the following troubleshooting options. ● Restore network
  • HP OfficeJet Pro 8020e | User Guide - Page 177
    to the printer, use the HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor Run the Print and scan doctor to troubleshoot the issue automatically. The utility will try to cord is connected firmly to a functioning power outlet. ENWW Get help in this guide 171
  • HP OfficeJet Pro 8020e | User Guide - Page 178
    , or you might have a defective sensor. To clean the printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This website provides information and utilities that can help you correct many common printer
  • HP OfficeJet Pro 8020e | User Guide - Page 179
    status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to
  • HP OfficeJet Pro 8020e | User Guide - Page 180
    the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. 174 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 181
    Solve Web Services problems If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features
  • HP OfficeJet Pro 8020e | User Guide - Page 182
    the printer off by pressing the power cord from the electrical socket. 1. Lift the scanner lid. (the Power button) and unplug 176 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 183
    2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the
  • HP OfficeJet Pro 8020e | User Guide - Page 184
    isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for
  • HP OfficeJet Pro 8020e | User Guide - Page 185
    . If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. ● Align the 3. Touch Printer Maintenance, select the desired option, and then follow the onscreen instructions. NOTE: You can also do the same from the HP printer software or
  • HP OfficeJet Pro 8020e | User Guide - Page 186
    , and then touch (Setup). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 180 Chapter 11 Solve a problem ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 187
    can visit the HP online support website at hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) Run the HP selected country/region and language, Address Book entries, and Web Services account information. You can use this feature if you are
  • HP OfficeJet Pro 8020e | User Guide - Page 188
    support website at www.hp.com/ support. HP online support provides a variety of options for help with your printer: View video tutorials: Learn how to set up the printer and perform common tasks. Get troubleshooting support representative to solve a problem, visit the Contact Support website
  • HP OfficeJet Pro 8020e | User Guide - Page 189
    Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options
  • HP OfficeJet Pro 8020e | User Guide - Page 190
    12 HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see
  • HP OfficeJet Pro 8020e | User Guide - Page 191
    Power button to turn on the printer again. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled In this way, you save energy during the night and weekends. Use the following instructions to schedule the day and time for On and Off. 1. From the printer
  • HP OfficeJet Pro 8020e | User Guide - Page 192
    . (the Power button) located If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace any missing
  • HP OfficeJet Pro 8020e | User Guide - Page 193
    NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print job. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Quiet Mode. 3.
  • HP OfficeJet Pro 8020e | User Guide - Page 194
    A Technical information This section contains the following topics: ● Specifications ● Regulatory notices ● Environmental product stewardship program 188 Appendix A Technical information ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 195
    Specifications For more information, visit hp.com/support. Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ● For
  • HP OfficeJet Pro 8020e | User Guide - Page 196
    settings of different media, visit the printer support website at www.support.hp.com. Copy specifications ● Digital image x 14 inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send and receive. ● Automatic busy redial up to five times (varies by model).
  • HP OfficeJet Pro 8020e | User Guide - Page 197
    ● Supported file types: TIFF and PDF ● Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. ENWW Specifications 191
  • HP OfficeJet Pro 8020e | User Guide - Page 198
    Regulatory Model Number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● Power cord instructions ● Notice to users in Japan about the power cord ● Noise emission statement for Germany ● European Union Regulatory Notice ● Visual display workplaces
  • HP OfficeJet Pro 8020e | User Guide - Page 199
    that may cause undesired operation. Notice to users in Korea B B VCCI (Class B) compliance statement for users in Japan B VCCI-B Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product
  • HP OfficeJet Pro 8020e | User Guide - Page 200
    use only for all countries reflected in the matrix. Using this WLAN application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am
  • HP OfficeJet Pro 8020e | User Guide - Page 201
    installation instructions for service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual problem is resolved. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service
  • HP OfficeJet Pro 8020e | User Guide - Page 202
    In order to program this information into your FAX machine, you should complete the steps described in the software. Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Innovation, Science et Développement Economique
  • HP OfficeJet Pro 8020e | User Guide - Page 203
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP OfficeJet Pro 8020e | User Guide - Page 204
    Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety
  • HP OfficeJet Pro 8020e | User Guide - Page 205
    AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se trouve sous les limites d'exposition de radiofréquences d'Innovation, Science et Développement Economique Canada. Néanmoins, cet appareil doit être utilisé de telle sorte qu'il doive être mis en
  • HP OfficeJet Pro 8020e | User Guide - Page 206
    Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar
  • HP OfficeJet Pro 8020e | User Guide - Page 207
    HP tips for reducing environmental impact ● Choose from a wide variety of HP papers with FSC® or PEFCTM certification, which indicates that the paper pulp came from a reputable and well-managed source.1 ● Conserve resources-look for paper made with recycled content. ● Recycle your Original HP
  • HP OfficeJet Pro 8020e | User Guide - Page 208
    Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this
  • HP OfficeJet Pro 8020e | User Guide - Page 209
    of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power
  • HP OfficeJet Pro 8020e | User Guide - Page 210
    designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados
  • HP OfficeJet Pro 8020e | User Guide - Page 211
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 8020e | User Guide - Page 212
    Taiwan Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the onscreen instructions. 206 Appendix A Technical information ENWW
  • HP OfficeJet Pro 8020e | User Guide - Page 213
    4 lights 4 copy specifications 190 correct port test, fax 164 customer support warranty 183 D diagnostic page 173 dial tone test, failure 165 dial change 90 parallel phone systems 104 document feeder clean 177 feeding problems, troubleshoot 177 load originals 22 double-sided printing 56 DSL, fax
  • HP OfficeJet Pro 8020e | User Guide - Page 214
    line condition test, failed 166 log, clear 97 log, print 96 manual receive 81 modem and answering machine, shared with (parallel phone systems) 116 sound volume 92 specifications 190 speed 91 test failed 163 test setup 122 troubleshoot 162 voice mail, set up (parallel phone systems) 107 wall jack
  • HP OfficeJet Pro 8020e | User Guide - Page 215
    supported 189 output tray locating 2 P paper clear jams 146 load tray 10 selecting 24 skewed pages 155 specifications 189 troubleshoot feeding 154 paper-feed problems, troubleshoot 81 blocking numbers 84 forwarding 83 manually 81 rings to answer 90 troubleshoot 167, 168 recycle ink cartridges 202
  • HP OfficeJet Pro 8020e | User Guide - Page 216
    146 load paper 10 locating 2 paper-width guides illustration 2 troubleshoot feeding 154 troubleshoot answering machines 170 control panel help system 146 configuration page 173 paper not picked up from tray 154 paper-feed problems 154 power 171 print 171 printer status report 173 receive faxes 167,
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216