HP OfficeJet Pro 9020e User Guide

HP OfficeJet Pro 9020e Manual

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  • HP OfficeJet Pro 9020e | User Guide - Page 1
  • HP OfficeJet Pro 9020e | User Guide - Page 2
    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    basics ...28 Tips for selecting and using paper ...29 3 Connect your printer ...30 Requirements for HP+ printers ...31 Set up the printer for wireless communication 32 Connect your printer to an Ethernet network ...36 Connect your printer using a USB cable ...37 Change network settings ...38 Use Wi
  • HP OfficeJet Pro 9020e | User Guide - Page 4
    Remove Web Services ...53 6 Print ...54 Print using the HP Smart app ...55 Print using a computer ...57 Print from mobile devices ...63 Tips for successful printing ...64 7 Copy and scan ...67 Copy and scan using the HP Smart ...68 Copy from the printer ...71 Scan using HP printer software (Windows
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    control panel ...151 Get help in this guide ...151 Understand printer reports ...178 Solve Web Services problems ...180 Maintain the printer ...181 Restore original factory defaults and settings 185 HP support ...187 12 HP EcoSolutions (HP and the Environment 189 Manage power ...190 Quiet Mode
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    vi ENWW
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    1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Printer parts ● Control panel features ● Turn the printer off ENWW 1
  • HP OfficeJet Pro 9020e | User Guide - Page 8
    Printer parts ● Top and front view ● Printing supplies area ● Back view Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input
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    door 3 Printhead 4 Cartridges 5 PIN code label NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back view 1 Fax port ENWW
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    port NOTE: A label is covering the USB port on this printer. Use the HP Smart app and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be connected to the Internet if you have
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    Control panel features ● Lift the control panel ● Overview of buttons and lights ● Function buttons ● Dashboard icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of the control panel to lift it.
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    7 6 Label 1 2 3 4 5 6 7 2 3 4 5 Name and Description Power light: Indicates whether the printer is turned on. Wireless light: Indicates the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking
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    Services setup, fax setup, and other maintenance settings and generating reports. Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless communication. NOTE: (Ethernet) and (Wireless change settings and print a guide. Ink Status: Displays
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    management tools. To change settings for a function The Home screen of the control panel display shows the available functions for the printer. Some features of the functions allows you to change settings. 1. Select a desired option of a function such as Copy Document or Scan to Memory Device
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    button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality
  • HP OfficeJet Pro 9020e | User Guide - Page 16
    paper ● Work with trays ● Load an original on the scanner glass ● Load an original in the document feeder ● Change the default paper size detected by printer ● Paper basics ● Tips for selecting and using paper 10 Chapter 2 Load media and paper basics ENWW
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    , see Work with trays. To load plain paper in Tray 1 NOTE: Tray 1 supports only plain paper in A4, Letter, or Legal size. 1. Pull out Tray 1 completely from the printer. 2. Press the button on the paper-length guide and slide the guide at the same time towards the edge of the tray as far as
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    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. ● To slide the paper-width
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    . If there is paper, remove the paper. 6. Reinsert Tray 1 into the printer. 7. Pull out the output tray extension as shown. To load plain paper in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the
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    2. Slide the paper-width guides to the edges of Tray 2. 3. Insert the paper in portrait orientation and with the side to be printed facing the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 14 Chapter 2 Load media and paper basics ENWW
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    4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 5. Reinsert Tray 2 into the printer. 6. Pull out the output tray extension as shown. To load legal paper in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the
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    2. Slide the paper-width guides to the edges of Tray 2. 3. Press the button near the front left of the tray to extend the input tray. 16 Chapter 2 Load media and paper basics ENWW
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    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 17
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    When you insert the input tray, the input tray extension remains outside of the printer. This is the expected result. 7. Pull out the output tray extension as shown a different paper type or size. 2. Slide the paper-width guides to the edges of Tray 2. 18 Chapter 2 Load media and paper basics ENWW
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    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 19
  • HP OfficeJet Pro 9020e | User Guide - Page 26
    Tray 2 into the printer. 6. Pull out the output tray extension as shown. To load cards and photo paper in Tray 2 1. Pull out Tray 2. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 2. Slide the paper-width guides to the edges of
  • HP OfficeJet Pro 9020e | User Guide - Page 27
    the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 21
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    5. Reinsert Tray 2 into the printer. 6. Pull out the output tray extension as shown. 22 Chapter 2 Load media and paper basics ENWW
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    have loaded special paper (such as letterhead or preprinted paper). The printer will not use a locked tray even when the other tray is empty. NOTE: For better experience, load only one type of paper in a tray. NOTE: Tray 1 supports only plain paper. To achieve this Have paper loaded in both trays
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    3. In the Printing preferences dialog box, click the Paper/Quality tab. 4. From the Paper Source drop-down list, select one of the options. 5. Click OK to close the dialog box and accept the change. 24 Chapter 2 Load media and paper basics ENWW
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    lid on the printer. To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge
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    damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, you hear a tone or see a message on the printer control panel display indicating that the loaded pages were detected 2. Slide the paper-width guides inward until they stop at the left and right
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    is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 1. Open the embedded web server (EWS). For more information, see Embedded web server. 2. Click the Settings tab. 3. In the
  • HP OfficeJet Pro 9020e | User Guide - Page 34
    Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain
  • HP OfficeJet Pro 9020e | User Guide - Page 35
    one size of paper at a time into a tray or document feeder. ● Make sure the paper is loaded correctly when loading from the input tray or document feeder. ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following
  • HP OfficeJet Pro 9020e | User Guide - Page 36
    must also still be connected to the Internet if you have enabled HP+. ● Requirements for HP+ printers ● Set up the printer for wireless communication ● Connect your printer to an Ethernet network ● Connect your printer using a USB cable ● Change network settings ● Use Wi-Fi Direct 30 Chapter
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    the Internet. Use Original HP cartridges Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP or refilled cartridges are installed, HP+ printers will not operate as expected. Have an HP account Create or sign into an HP account to manage your
  • HP OfficeJet Pro 9020e | User Guide - Page 38
    Turn on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before
  • HP OfficeJet Pro 9020e | User Guide - Page 39
    app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to print, scan, and manage. 1. Make sure your
  • HP OfficeJet Pro 9020e | User Guide - Page 40
    the onscreen instructions. To change from a USB to a wireless connection using the HP Smart app (Windows 10/macOS) 1. Unplug the USB cable from the printer. 2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn on Bluetooth and location services
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    for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
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    disabled when you connect the Ethernet cable. ● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your wireless network using the HP Smart app. See Connect using the HP Smart app. 3. Open the HP Smart app on your computer or mobile device. See Use the
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    , and manage. 4. From the HP Smart app, click or tap the Plus icon ( ) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer. 5. When prompted, create an HP account and register the printer. ENWW Connect your printer using a USB cable 37
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    one of the following: ● From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard. Touch (Wireless ), you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic
  • HP OfficeJet Pro 9020e | User Guide - Page 45
    4. Touch IP Settings. 5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue. 6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings: ● IP Address ● Subnet Mask ●
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    HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer server. To change connection method 1. From the printer control panel, touch or swipe down the tab
  • HP OfficeJet Pro 9020e | User Guide - Page 47
    shown such as DIRECT-**-HP OfficeJet Pro 9020 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make
  • HP OfficeJet Pro 9020e | User Guide - Page 48
    the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP OfficeJet Pro 9020 (where ** are the unique characters to identify your printer). 4. Enter the Wi-Fi Direct password when prompted
  • HP OfficeJet Pro 9020e | User Guide - Page 49
    4 Printer management tools ● Use the HP Smart app to print, scan, and manage ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 43
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    other applications. ● Manage printer settings, check printer status, print reports, and order supplies. HP Smart is supported on mobile devices and download the HP printer software from 123.hp.com, install the software, and connect the printer wirelessly using the software. 2. Open HP Smart after
  • HP OfficeJet Pro 9020e | User Guide - Page 51
    Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the
  • HP OfficeJet Pro 9020e | User Guide - Page 52
    (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax. 3. Click Maintain Your Printer. 46 Chapter 4 Printer management tools ENWW
  • HP OfficeJet Pro 9020e | User Guide - Page 53
    computer until you clear them manually. You can configure your printer, if you disable cookies, you also disable one printer by touching printing a network configuration page. (Wireless) or (Ethernet) or by NOTE: The printer must be on a network and must have an IP address. 2. In a supported
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    on. 4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet Pro 9020 (where ** are the unique characters to identify your printer). 5. Enter the Wi-Fi Direct password when prompted. 6. In a supported web browser on your
  • HP OfficeJet Pro 9020e | User Guide - Page 55
    TIP: If you are using a computer running Windows, you can visit the HP online support website at hp.com/ support. This website provides information and utilities that can help you correct many common printer problems. ENWW Embedded web server 49
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    the printer HP periodically releases firmware updates to enhance product functionality and fix issues. By default, if the printer is connected to the Internet, the printer automatically checks for updates at regular intervals. You can change the default setting for automatic updates or manually
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    5 Web Services ● What are Web Services? ● Set up Web Services ● Remove Web Services ENWW 51
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    to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the
  • HP OfficeJet Pro 9020e | User Guide - Page 59
    an information page. Follow the instructions on the information page to finish the setup. Remove Web Services If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the embedded web server. For HP+ printers, Web Services are required and cannot be removed
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    , and Mac. Read this section to learn more about printing with the HP Smart app as well as printing from within other software applications using the HP printer driver installed at setup. You will also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile devices
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    have loaded paper in the input tray. For more information, see Load paper. 2. Open the HP Smart app. 3. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed, swipe right/left on the top of the home screen to find the
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    5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print. 56 Chapter 6 Print ENWW
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    , or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click
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    , or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality
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    NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the
  • HP OfficeJet Pro 9020e | User Guide - Page 66
    quality of your printout. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom
  • HP OfficeJet Pro 9020e | User Guide - Page 67
    jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate click the other tabs. For more printing tips, see Printer settings tips . NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and
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    macOS or OS X 10.7 and later and Apple AirPrint. Follow the instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor ink levels and printer alerts. If you have not set up the printer and connected it to your network, first go to 123
  • HP OfficeJet Pro 9020e | User Guide - Page 69
    sure your printer is connected to the same network as your mobile device. 2. Enable printing on your mobile device: ● iOS: Use the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by
  • HP OfficeJet Pro 9020e | User Guide - Page 70
    HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service stack of paper (not just one page). All the paper in
  • HP OfficeJet Pro 9020e | User Guide - Page 71
    guide in the input tray to fit snugly against all paper. Make sure the guide do not bend the paper in the tray. Printer ). Printer settings tips (Windows) ● To change default print settings, open the HP printer software Sides: Automatically flip the pages after one side of the paper prints out so
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    ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. - Pages per Sheet: Helps you specify the
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    scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Copy and scan issues. ● Copy and scan using the HP Smart ● Copy from the printer ● Scan using HP printer software (Windows 7) ● Scan using Webscan ● Scan to a memory
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    Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type Open the HP Smart app. 2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed
  • HP OfficeJet Pro 9020e | User Guide - Page 75
    the printer scanner. 4. Specify the scan settings, and then tap Scan. 5. When you have finished adjusting the scanned document or photo, save, share, or print it. Scan from a Windows 10 device To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart
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    . 6. Tap Start Black or Start Color to make a copy. To scan from a Mac 1. Open the HP Smart app. 2. Tap the Plus icon ( ) or the Add Printer option if you need to change to a different printer or add a new printer. If needed, swipe right/left on the top of the home screen to find the
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    . TIP: To save your settings as defaults for future jobs, touch Current Settings. (Copy Settings), and then touch Save 6. Touch Copy. TIP: By default, the printer is set to copy in color. If you want to copy in black-and-white, touch (Copy Settings) to change the default color. ENWW Copy
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    and cannot be disabled. If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Scan
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    then touch Email. 2. If Web Services is not enabled, follow the instructions in the "Set up Web Services" section of this guide, and then repeat step 1. 3. If Web Services is enabled, a Welcome message or document. Touch to change settings. ENWW Scan using HP printer software (Windows 7) 73
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    HP Embedded Web Server (EWS). 1. Open the embedded web server. a. Find out the IP address or hostname of the printer by touching (Wireless), (Ethernet), or by printing a network configuration page. NOTE: The printer must be on a network and must have an IP address. b. In a supported service provider
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    1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax, and then click Scan. 4. Click Scan a Document or Photo. 5. Select Save as
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    your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax, and then click Scan. 4. Click Scan a Document or Photo. 5. Click Create New Scan
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    side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax to the detailed settings pane. 7. When you have finished changing settings, do one of the following: ● Click Scan. You are prompted to save or
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    Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the embedded
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    when the USB port light is not blinking. NOTE: The printer does not support encrypted USB flash drives. You can also use the HP printer software to scan documents into editable text. For more information, see Scan using HP printer software (Windows 7) . To scan an original to a memory device from
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    , scan resolution, or file type, and so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display, or
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    can verify the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ● Additional fax setup ENWW 81
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    Error Correction Mode Send a standard fax You can send a single-page fax, multiple-page fax, black-and-white fax or color fax by using the printer control panel. NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the document feeder. NOTE: If you
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    feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. Send a fax from a phone
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    TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling
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    the keypad. Or touch (Phone Book), and then touch Local Phone Book or Call History to select a number or group to dial. 6. Touch Send. The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax
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    To change the ECM setting from the control panel 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Preferences. 4. Scroll to Error Correction Mode to touch to turn the feature on or off. 86 Chapter 8 Fax ENWW
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    printer memory until the copying finishes. ● Receive a fax manually using HP Digital Fax Receive a fax manually When printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct
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    On On Error Only Off The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to 30 printed are stored in memory. NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from
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    regardless of how they were originally sent. HP recommends that you verify the number you are incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned
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    service through your phone provider, you can block specific fax numbers so the printer feature is not supported in all countries/regions. If it is not supported in your country/region 6. Do one of the following: ● To select a fax number to block from the call history list, touch ● Manually enter a
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    set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. To turn off HP Digital Fax 1. From the
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    control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools. ● Create and edit a phone book contact ● Create and edit a group phone book contact ● Delete phone book contacts Create and
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    set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax. 2. Touch Phone Book, then touch and select (Group) to switch to the group phone book. 3. Touch
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    3. Touch the name of the phone book contact you want to delete. 4. Touch Delete. 5. Touch Yes to confirm. 94 Chapter 8 Fax ENWW
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    HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer control printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually
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    numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP
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    Distinctive Ring. 5. Touch one ring pattern and then follow the onscreen instruction. NOTE: If you are Problem Redial to switch it on or off. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one
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    service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Fax speed setting Fast Medium Slow Fax speed v.34 (33600 bps) v.17 (14400 bps) v.29 (9600 bps) To set the fax speed 1. From the printer control
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    is called Fax on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use
  • HP OfficeJet Pro 9020e | User Guide - Page 106
    . If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
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    for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates
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    is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send) On (Fax Receive) On
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    to begin printing. Print a Caller ID Report You can print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the printer control panel display, touch Fax. 2. Touch Setup, and then touch Reports. 3. Touch Print Fax Reports. 4. Touch Caller ID Report. 5. Touch Print to begin
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    3. Touch (Phone Book). 4. Touch Call History. 104 Chapter 8 Fax ENWW
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    Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services the printer. NOTE: If you have a parallel-type phone system, HP
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    mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the
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    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
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    the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
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    /region adapter. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
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    receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
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    on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Do one of the following: printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer
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    answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor on the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with voice mail 1. Connect one end
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    in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax
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    the printer. 3. Connect one end of problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
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    ports on the front and a plug on the back. Figure 8-7 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled
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    emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different
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    the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one end of the phone modem software, the printer cannot receive faxes. 6. Now you need to decide how you want the printer to answer calls, automatically or manually: 118 Chapter 8
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    directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 2 3 4 ENWW
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    same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of the phone cord the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    . NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one end of the phone cord to your telephone wall jack, then connect the other
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    on the printer to the maximum number of rings supported by your printer. (The encounter problems setting up the printer with optional equipment, contact your local service provider computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase
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    telephone wall jack and plug it into the port labeled on the back of the printer. 3. Unplug your answering machine from the telephone wall jack, and connect it to the back of the computer (the computer dial-up modem). 4. Connect one end of the phone cord to your telephone wall jack, then connect the
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    of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for
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    with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Connect one end of the 8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by
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    these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you need to purchase a parallel
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    from the telephone wall jack and plug it into the port labeled on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the
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    fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper
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    Digital Solutions (Windows 7) The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: ● HP Digital Filing (including Scan to Network Folder and Scan to Email) ● HP Digital Fax (including Fax to Network
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    users over a network. With HP Digital Filing, you can simply walk up to the printer, select the options on the printer control panel, and either scan be sent to a shared network folder for personal or group access or to one or more email addresses for quick sharing. In addition, you can configure
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    all HP Digital Solutions ● A network connection Connect the printer using either a wireless connection or an Ethernet cable. NOTE: If the printer is username and password used to log onto the network. NOTE: HP Digital Filing does not support Active Directory. For Scan to Email, Fax to Email ●
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    still set up and use Scan to Email and Fax to Email if your email application meets the requirements listed in this section. 132 Chapter 9 HP Digital Solutions (Windows 7) ENWW
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    using the printer in an IPv6-only network environment, you must set up the digital solutions using the EWS. This section contains the following topics: ● Set up HP Digital Filing ● Set up HP Digital Fax Set up HP Digital Filing To set up HP Digital Filing, follow the appropriate instructions. NOTE
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    the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Scan. 3. Click Scan to E-mail Wizard. NOTE: If the Scan to E-mail Wizard option is not available, use embedded web server (EWS) to set up the outgoing email profiles. 4. Click New, and then follow the onscreen instructions
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    one email address to the Address Book. 4. Follow the onscreen instructions. The entry is added to the Contacts Stored on the Printer table. NOTE: Contact names appear on the printer then click Apply. Set up HP Digital Fax With HP Digital Fax, the printer automatically receives faxes and saves them
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    Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. NOTE: After you have set up HP Digital Fax, you can use the printer's embedded web server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, select the Launch embedded web server when
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    To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to Network Folder take some time, depending on network traffic and connection speed. Use HP Digital Fax After you set up HP Digital Fax, any black-and-white faxes that you receive print
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    ● If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not notify you when faxes are saved to the network folder. ● If you new email messages arrive in your inbox, you can see when new faxes arrive. 138 Chapter 9 HP Digital Solutions (Windows 7) ENWW
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    10 Manage cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. ● Information on cartridges and the printhead ● Some color ink is used even when printing with black
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    help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: - Make sure you turn off the printer
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    maintain the health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage, visit www.hp.com/go/learnaboutsupplies and click HP Ink. (You might need to select your country/region using the Select Country button on the page.) ENWW Some color ink is used
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    printer software or from the printer control panel. To check the estimated ink levels from the printer control panel ▲ From the printer cartridge that has been used in another printer, the ink level indicator might be inaccurate the printer and cartridges for printing, and in printhead servicing,
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    the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement cartridges for the printer, see Order cartridges. NOTE: At this time, some portions of the HP web site are available in English only. NOTE: Not all
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    4. Press the front of the cartridge to release it, and then remove it from the slot. 5. Remove the new cartridge from its packaging. 6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. Make sure that the color-coded letter
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    8. Close the cartridge access door. 9. Close the front door. ENWW Replace the cartridges 145
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    to www.hp.com. (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all On the printer status report (see Understand printer reports). ● On the label of the cartridge you are replacing. ● On a sticker inside the printer. Open
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    Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off . ENWW Store printing supplies 147
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    information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability
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    cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be
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    did not solve your problem, try using one of the support services listed in HP support to obtain assistance. ● Get help from the HP Smart app ● Get help from the printer control panel ● Get help in this guide ● Understand printer reports ● Solve Web Services problems ● Maintain the printer ● Restore
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    (jams and other problems), links to help content, and options to contact support for additional assistance. Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such
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    2. Check the gap in the printer where the input tray was. Reach into the gap and remove the jammed paper. 3. Insert Tray 1 back into the printer. 4. From the back of the printer, press the tab on the rear access door and open the door. 152 Chapter 11 Solve a problem ENWW
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    5. Remove any jammed paper. 6. Close the rear access door. To clear a paper jam from Tray 2 1. Press and hold the two buttons on both sides of the output tray to move out the output tray from the printer. ENWW Get help in this guide 153
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    2. Pull Tray 2 out of the printer completely. 3. Check the gap in the printer where the input tray was. Reach into the gap and remove the jammed paper. 4. Insert Tray 2 back until it snaps into place. 5. Insert the output tray back into the printer. 154 Chapter 11 Solve a problem ENWW
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    cartridge access door. 3. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper. 4. If need, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper. ENWW Get help in this
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    cover and remove the cover. 6. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 7.
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    8. Close the cartridge access door. 9. Close the front door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder. ENWW Get help in this guide 157
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    2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift up the document feeder tray. 158 Chapter 11 Solve a problem ENWW
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    all unused paper flat in a resealable bag. ● Do not use paper that is too thick or too thin for the printer. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper. ● the input tray must be the same size and type. ENWW Get help in this guide 159
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    paper. ● Use paper types that are recommended for the printer. ● If the printer is about to run out of paper, allow the printer to run out of paper first, and then add height indicated by one or more label on the side or paper-width guide of the input tray. 160 Chapter 11 Solve a problem ENWW
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    is connected to the printer with a wireless connection, confirm that the connection is working. 4. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending on your operating system, do one of the following: ENWW Get help in this guide 161
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    so that the printer can respond to print jobs stuck on the print queue. To restart the print spooler a. Depending on your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right
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    tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it
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    does not turn on by itself, press the Power button to turn on the printer. 9. Try using the printer again. Fix print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug
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    the Device Services tab. Follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If ENWW Get help in this guide 165
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    to open the Dashboard, and then touch (Setup). c. Touch Printer Maintenance, select Clean Printhead, and then follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This website provides information and utilities that can
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    Setup, touch Setup Wizard, and then follow the onscreen instructions. The printer displays the status of the test on the display and problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard. ENWW Get help in this guide
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    found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to hp.com/support. This website provides information and utilities that can help you correct many common
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    faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone
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    company and have them check the line. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into
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    a problem sending the printer one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting
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    the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display printer memory). ● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end
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    ; otherwise, the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ENWW Get help in this guide 173
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    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
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    one of the following troubleshooting options. ● Restore network settings and reconnect the printer. See Restore original factory defaults and settings. ● Check the network configuration or print the wireless test report to assist in diagnosing network connection issues. ENWW Get help in this guide
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    , and then touch Network Configuration Page or Wireless Test Report. Check the top of the wireless network test report to see if something failed printer, use the HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor Run the HP Print and Scan Doctor to troubleshoot
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    , and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. ENWW Get help in this guide 177
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    in the area, the wireless radio on the printer should be turned on. If it is off or if the printer is connected using Ethernet, the list is not displayed. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful
  • HP OfficeJet Pro 9020e | User Guide - Page 185
    how to fix it is provided on the report. Some key wireless configuration details are provided at the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. ENWW Understand printer reports 179
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    Solve Web Services problems If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest
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    the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Lift the scanner lid. (the Power button) and unplug ENWW Maintain the
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    on the printer. Clean the exterior WARNING! Before cleaning the printer, turn the printer off away from the interior of the printer, as well as from the printer control panel. Clean the document separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord
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    the document feeder. Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only streaked or has any incorrect or missing colors. ENWW Maintain the printer 183
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    uses one sheet problems persist after cleaning and aligning, contact HP support. For more information, see HP support. ● Align the printhead when the printer Printer Maintenance, select the desired option, and then follow the onscreen instructions. NOTE: You can also do the same from the HP printer
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    down the tab at the top of the screen to open the Dashboard, and then touch (Setup). 2. Touch Printer Maintenance. 3. Touch Restore. 4. Touch Restore Settings. 5. Select one of the following functions to restore to the original factory settings: ● Copy ● Scan ● Fax ● Network Touch Restore. A message
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    configured wireless and Ethernet settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode. TIP: You can visit the HP online support website at hp.com/support for information and utilities that can help you correct many common printer problems
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    HP support For the latest product updates and support information, visit the product support website at hp.com/support. HP online support provides a variety of options for help with your printer: View video tutorials: Learn how to set up the printer and perform common tasks. Get troubleshooting
  • HP OfficeJet Pro 9020e | User Guide - Page 194
    at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to hp.com/support, select your country/region and language, then explore the service plan options available for your printer. 188 Chapter 11 Solve a problem ENWW
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    you optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about
  • HP OfficeJet Pro 9020e | User Guide - Page 196
    a printer's wireless or Wi-Fi Direct capability is turned on or when a printer with following instructions to schedule the day and time for On and Off. 1. From the printer control panel problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP
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    and is only used for the current print job. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Quiet Mode. 3. Select On or Off. 4. Click Save Setting. ENWW Quiet Mode 191
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    embedded web server. 2. Click the Settings tab. 3. In the Preferences section, select Quiet Mode, and then select On or Off. 4. Click Apply. 192 Chapter 12 HP EcoSolutions (HP and the Environment) ENWW
  • HP OfficeJet Pro 9020e | User Guide - Page 199
    Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens
  • HP OfficeJet Pro 9020e | User Guide - Page 200
    A Technical information ● Specifications ● Regulatory notices ● Environmental product stewardship program 194 Appendix A Technical information ENWW
  • HP OfficeJet Pro 9020e | User Guide - Page 201
    Specifications For more information, visit hp.com/support. Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ● For
  • HP OfficeJet Pro 9020e | User Guide - Page 202
    : PCL3 GUI ● Print resolution: For a list of supported print resolutions, visit the printer support website at hp.com/support. ● Print margins: For margin settings of different media, visit the printer support website at hp.com/support. Copy specifications ● Digital image processing ● Copy speeds
  • HP OfficeJet Pro 9020e | User Guide - Page 203
    196 205 x 200 Standard (dpi) 205 x 98 205 x 200 ● Fax to PC specifications - Supported file types: Uncompressed TIFF - Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. ENWW Specifications 197
  • HP OfficeJet Pro 9020e | User Guide - Page 204
    printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory Model Number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● Power cord instructions wireless by one or
  • HP OfficeJet Pro 9020e | User Guide - Page 205
    to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further information Class B) compliance statement for users in Japan B VCCI-B Power cord instructions Make sure your power source is adequate for the product voltage rating.
  • HP OfficeJet Pro 9020e | User Guide - Page 206
    contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany. Products with wireless functionality EMF ● This product application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung
  • HP OfficeJet Pro 9020e | User Guide - Page 207
    HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual,
  • HP OfficeJet Pro 9020e | User Guide - Page 208
    Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endger
  • HP OfficeJet Pro 9020e | User Guide - Page 209
    is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential operation. Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the
  • HP OfficeJet Pro 9020e | User Guide - Page 210
    Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety
  • HP OfficeJet Pro 9020e | User Guide - Page 211
    AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se trouve sous les limites d'exposition de radiofréquences d'Innovation, Science et Développement Economique Canada. Néanmoins, cet appareil doit être utilisé de telle sorte qu'il doive être mis en
  • HP OfficeJet Pro 9020e | User Guide - Page 212
    repair. For more information, visit HP's Commitment to the Environment website at: www.hp.com/sustainableimpact ● HP tips for reducing environmental impact ● Battery notice for Brazil ● Power consumption ● China Energy Label for Printer, Fax and Copier ● Disposal of waste equipment by users ● Waste
  • HP OfficeJet Pro 9020e | User Guide - Page 213
    ● Conserve energy by choosing ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers include power management settings that help you control standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P15 'Additional
  • HP OfficeJet Pro 9020e | User Guide - Page 214
    No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more
  • HP OfficeJet Pro 9020e | User Guide - Page 215
    the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste product model information is listed at: www.hp.com/go/energystar China Energy Label for Printer, Fax and Copier GB 21521 1 3
  • HP OfficeJet Pro 9020e | User Guide - Page 216
    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP OfficeJet Pro 9020e | User Guide - Page 217
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 9020e | User Guide - Page 218
    Taiwan Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the onscreen instructions. 212 Appendix A Technical information ENWW
  • HP OfficeJet Pro 9020e | User Guide - Page 219
    lights 5, 6 copy specifications 196 correct port test, fax 169 customer support warranty 188 D diagnostic page 178 dial tone test, failure 170 dial change 96 parallel phone systems 110 document feeder clean 182 feeding problems, troubleshoot 182 load originals 26 double-sided printing 61 DSL, fax
  • HP OfficeJet Pro 9020e | User Guide - Page 220
    failed 171 log, clear 103 log, print 102 manual receive 87 modem and answering machine, shared with 196 speed 97 test failed 168 test setup 128 troubleshoot 167 voice mail, set up (parallel phone systems Protocol fax, using 100 IP address checking for printer 48 IP settings 38 ISDN line, set up
  • HP OfficeJet Pro 9020e | User Guide - Page 221
    communication setup 32 wireless settings 178 O OCR edit scanned documents 75 operating systems supported 195 output tray locating 2 P paper clear jams 151 load tray 11 selecting 29 skewed pages 160 specifications 195 troubleshoot feeding 160 paper-feed problems, troubleshoot 160 parallel phone
  • HP OfficeJet Pro 9020e | User Guide - Page 222
    load paper 11 locating 2 paper-width guides illustration 2 troubleshoot feeding 160 troubleshoot answering machines 175 control panel help HP Smart 151 multiple pages are picked 160 network configuration page 178 paper not picked up from tray 160 paper-feed problems 160 power 176 print 176 printer
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