HP OfficeJet Pro 9120b User Guide

HP OfficeJet Pro 9120b Manual

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  • HP OfficeJet Pro 9120b | User Guide - Page 1
  • HP OfficeJet Pro 9120b | User Guide - Page 2
    . - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP OfficeJet Pro 9120b | User Guide - Page 3
    Table of contents 1 Get started ...1 Printer views ...1 Front view...1 Print supplies area ...2 Rear view ...3 Control panel features...3 Tilt the control panel ...3 Control panel display...4 Function buttons ...5 Change printer settings...6 Use HP software...6 Turn printer off ...6 2 Connect your
  • HP OfficeJet Pro 9120b | User Guide - Page 4
    the embedded web server (EWS) ...27 Open the embedded web server (EWS) ...27 Find printer IP address ...28 View or change network settings...28 Manually change IPv4 and IPv6 TCP/IP parameters...28 Assign or change the system password...28 Change energy-conservation settings ...29 Update printer...29
  • HP OfficeJet Pro 9120b | User Guide - Page 5
    the Fax Speed (send or receive) settings...50 Set the dial type ...51 Set fax forward...51 Configure fax archiving...52 Fax and digital phone services...53 Fax on Voice over Internet Protocol ...53 Fax reports ...54 Print the fax reports or logs ...54 Billing Codes Report...54 Caller ID Report
  • HP OfficeJet Pro 9120b | User Guide - Page 6
    to print)...93 Fix print quality issues...95 Copy and scan issues...95 Fax issues ...96 What to do if the fax test failed...96 Troubleshoot fax problems ...98 Fax reports ...102 Network and connection issues...103 Fix Wi-Fi connection...103 Fix Wi-Fi Direct connection ...104 Fix Ethernet connection
  • HP OfficeJet Pro 9120b | User Guide - Page 7
    HP support ...110 Contact HP...110 Register printer...111 Additional warranty options ...111 10 users in Korea ...117 VCCI (Class B) compliance statement for users in Japan 117 Power cord instructions ...117 Notice to users in Japan about the power cord...118 Noise emission statement for Germany
  • HP OfficeJet Pro 9120b | User Guide - Page 8
    Disposal of waste equipment by users ...127 Waste disposal for Brazil ...128 The Table of Hazardous Substances/Elements and their Content (China 129 Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey 129 Restriction of hazardous substance (India) ...129 Declaration of
  • HP OfficeJet Pro 9120b | User Guide - Page 9
    Printer parts and their descriptions. Front view Printer parts on the front. Table 1-1 Printer front view Feature Description 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass Get started 1
  • HP OfficeJet Pro 9120b | User Guide - Page 10
    Table 1-1 Printer front view (continued) Feature Description 7 Output tray 8 Output tray extension 9 Input tray 10 Front USB port 11 Power button 12 Front door 13 Control panel display Print supplies area Parts in the print supplies area. Table 1-2 Print supplies area Feature
  • HP OfficeJet Pro 9120b | User Guide - Page 11
    Table 1-2 Print supplies area (continued) Feature Description 6 Cartridges NOTE: Cartridges must be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.
  • HP OfficeJet Pro 9120b | User Guide - Page 12
    Control panel display Check printer status, perform printer tasks, and change printer settings. Table 1-4 Control panel display Feature Icon Description 1 Wi-Fi light Indicates the printer Wi-Fi connection status. ● Solid blue light indicates that the Wi-Fi connection is established and you
  • HP OfficeJet Pro 9120b | User Guide - Page 13
    Function buttons Perform printer tasks. Table 1-5 Function buttons Function Button Description Menu Access printer functions, view and change printer settings, print reports, and get help information. Sign In (HP OfficeJet Pro 9120b series) Copy Authenticates users to modify printer features.
  • HP OfficeJet Pro 9120b | User Guide - Page 14
    store for your device. If the printer is managed by your IT department, contact the system administrator to set up the HP software. ● HP software supports mobile devices and computers running on certain versions of iOS, Android, Windows, and macOS. Visit hp.com
  • HP OfficeJet Pro 9120b | User Guide - Page 15
    CAUTION: When turning off the printer, always make sure to follow this procedure to avoid possible problems. Turn printer off 7
  • HP OfficeJet Pro 9120b | User Guide - Page 16
    printer is managed by your IT department, follow the system administrator instructions for connecting the printer. Connect to a Wi-Fi network Make setting up and using the printer wirelessly. ● If you run into any problem with Wi-Fi connect, see Restore original network settings. Check Wi-Fi status
  • HP OfficeJet Pro 9120b | User Guide - Page 17
    Bluetooth for printer setup. It does not support printing using Bluetooth. ● Turn on Bluetooth and location services on your mobile device. ● Make sure your register the printer. 2. In the software, follow the on-screen instructions to add or connect the printer. If prompted for a password, enter
  • HP OfficeJet Pro 9120b | User Guide - Page 18
    prompted, create or sign in to an HP account and register the printer. 3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer. Change the connection type If you have already connected your printer, you can change the connection from USB to
  • HP OfficeJet Pro 9120b | User Guide - Page 19
    paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 2. Slide the paper guides to the edges of the tray. Load media 11
  • HP OfficeJet Pro 9120b | User Guide - Page 20
    3. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. 12 Chapter 3 Load media
  • HP OfficeJet Pro 9120b | User Guide - Page 21
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close the input tray. 6. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. Load paper 13
  • HP OfficeJet Pro 9120b | User Guide - Page 22
    7. Pull out the output tray extension. Load envelopes Load envelopes into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 14 Chapter 3 Load media
  • HP OfficeJet Pro 9120b | User Guide - Page 23
    2. Slide the paper guides to the edges of the tray. 3. Insert envelopes in portrait orientation and with the side to be -size indicators and does not exceed the stack-height marking in the tray. TIP: Use the envelope guide to load C5 and #10 envelopes with long flaps. You do not need to use the
  • HP OfficeJet Pro 9120b | User Guide - Page 24
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close the input tray. 6. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 16 Chapter 3 Load media
  • HP OfficeJet Pro 9120b | User Guide - Page 25
    7. Pull out the output tray extension. Load cards and photo paper Load cards and photo paper into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. Load cards and photo paper 17
  • HP OfficeJet Pro 9120b | User Guide - Page 26
    2. Slide the paper guides to the edges of the tray. 3. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. 18 Chapter 3 Load media
  • HP OfficeJet Pro 9120b | User Guide - Page 27
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close the input tray. 6. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 7. Pull out the output tray extension. Load cards and photo paper 19
  • HP OfficeJet Pro 9120b | User Guide - Page 28
    Load legal paper Load legal paper into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 2. Slide the paper guides to the edges of the tray. 20 Chapter 3 Load media
  • HP OfficeJet Pro 9120b | User Guide - Page 29
    3. Press the button near the front of the tray to extend the input tray. 4. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. Load legal paper 21
  • HP OfficeJet Pro 9120b | User Guide - Page 30
    5. Adjust the paper guides until they touch the edges of the paper stack. 6. Reinsert the input tray into the printer. NOTE: When you insert the input tray, the input
  • HP OfficeJet Pro 9120b | User Guide - Page 31
    8. Pull out the output tray extension. Load an original on the scanner glass Copy or scan an original by placing it on the scanner glass. NOTE: ● The scanner might not work correctly if the scanner glass and lid backing are not clean. See Printer maintenance. ● Remove all originals from the document
  • HP OfficeJet Pro 9120b | User Guide - Page 32
    scanner glass. Align the original to the indicated corner and the engraved guides along the edges of the scanner glass. 3. Close the lid. document feeder, this might cause damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to Page
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    2. Adjust the paper guides until they touch the edges of the paper stack. Change the default paper settings The printer can automatically detect whether the input tray has paper
  • HP OfficeJet Pro 9120b | User Guide - Page 34
    ● Avoid loading the following paper to prevent jams and poor print quality: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations - Media that is heavily textured, embossed, or does not accept ink well - Media that is too lightweight or stretches easily
  • HP OfficeJet Pro 9120b | User Guide - Page 35
    password, enter your new password. ● The EWS is not accessible beyond the network firewall. Use the EWS to view or change IP configuration settings, and manually set an IPv4 address, subnet mask and default gateway. Open the embedded web server (EWS) Open a web browser and type the IP address or
  • HP OfficeJet Pro 9120b | User Guide - Page 36
    Wi-Fi, and then touch View Details. View or change network settings When troubleshooting or setting up your printer, it might be necessary to view or edit settings, click Network Settings. Manually change IPv4 and IPv6 TCP/IP parameters It might be necessary to manually configure a printer IP address
  • HP OfficeJet Pro 9120b | User Guide - Page 37
    at regular intervals. You can change the default setting for automatic updates or follow instructions from your IT administrator. Update printer using the control panel You can update your printer firmware manually using the control panel. 1. On the control panel Home screen, touch Menu. 2. Scroll
  • HP OfficeJet Pro 9120b | User Guide - Page 38
    , laptop, desktop computer, or other devices to print, scan, and manage your printer. Visit 123.hp.com for more information. Follow your IT administrator instructions to install the drivers. Print from a Windows computer You can print from the file menu of most apps. Make sure you have installed the
  • HP OfficeJet Pro 9120b | User Guide - Page 39
    later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and wifidirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information. Tips for successful printing To print successfully, make sure
  • HP OfficeJet Pro 9120b | User Guide - Page 40
    -side down. ● Make sure paper is loaded in the main tray lays flat and the edges are not bent or torn. ● Adjust the paper-width guides in the main tray to fit snugly against all paper. Make sure that the
  • HP OfficeJet Pro 9120b | User Guide - Page 41
    ID card on the scanner glass, touch Copy, and then follow the on-screen instructions to load your ID card or complete copy on the scanner glass. Copy or preview screen. 5. Specify other settings, and follow the on-screen instructions to complete copy or scan. Scan and share files from the printer
  • HP OfficeJet Pro 9120b | User Guide - Page 42
    Load an original in the document feeder. 2. On the control panel Home screen, touch Scan, and then touch the desired option. 3. Follow the on-screen instructions to complete the scan. Scan to a USB device from printer Use the printer control panel to scan a file directly to a USB device. NOTE: You
  • HP OfficeJet Pro 9120b | User Guide - Page 43
    next to WS-Scan to enable Web Scan. If Web Scan is not enabled, click Network and Advanced Settings from the left menu, click Web Services (Microsoft) in the Advanced Settings page, and then click the toggle button next to WS-Scan to enable Web Scan. Scan using Web Scan Web
  • HP OfficeJet Pro 9120b | User Guide - Page 44
    2. Select the Mobile Fax tile. If the tile is missing, tap or click Personalize Tiles to add it to your home screen. NOTE: If you cannot find this feature in the HP software, it might not be available in your country/region. 3. Fill out the necessary information and enable a cover page if required.
  • HP OfficeJet Pro 9120b | User Guide - Page 45
    7 Fax Configure the fax features, and send and receive faxes using the printer. You can use the printer to send and receive faxes. You can schedule faxes to be sent later within 24 hours and set up address book contacts to send faxes quickly and easily to frequently used numbers. On the printer
  • HP OfficeJet Pro 9120b | User Guide - Page 46
    , you will hear fax tones from the receiving fax machine. 3. When you are ready to send, touch Send Fax, and then follow the on-screen instructions to proceed. TIP: By default, the printer is set to send a black-and-white fax. If you want to send a color fax, touch Options to
  • HP OfficeJet Pro 9120b | User Guide - Page 47
    number. ● Touch the Address Book icon next to the Enter the Fax Number field to open the Address Book. 6. Touch Send. Follow the on-screen instructions that might occur. Send a fax using the printer memory You can scan a black-and-white fax into memory and then send the fax from memory
  • HP OfficeJet Pro 9120b | User Guide - Page 48
    fax is stored in the printer memory until the copying finishes. Receive a fax manually When you are on the phone, the person you are speaking with can send handset to talk or listen for fax tones. ● You can receive faxes manually from a phone that is directly connected to the Fax port on the back
  • HP OfficeJet Pro 9120b | User Guide - Page 49
    off the Auto Answer setting so that the printer does not automatically answer incoming calls. 7. If you are currently on the phone with the sender, instruct the sender to press Send Fax on their fax machine. 8. Do the following when you hear fax tones from a sending fax machine. a. On the printer
  • HP OfficeJet Pro 9120b | User Guide - Page 50
    want to remove and then touch Remove. 5. Touch OK. Follow the on-screen instructions. Print a Blocked Fax Report Use the following steps to print a blocked fax report to enter your personal or company display name manually, and then touch OK. 5. Touch Enter Address to enter your personal or
  • HP OfficeJet Pro 9120b | User Guide - Page 51
    Menu. 2. Scroll to Utilities and touch Contacts. 3. Touch Add Group to enter your personal or company group name manually, and then touch OK. 4. Touch Group Name* to enter a group name manually by using the keyboard, and then touch OK. 5. Touch Members, select the contacts that you want to include
  • HP OfficeJet Pro 9120b | User Guide - Page 52
    4. Touch Edit to change the group name manually and choose the members of the group. 5. Touch Save and Fax method turned on. ● Redial on Error: Redials automatically if there has been a problem communicating with the receiving fax machine. ● Redial on No Answer: Redials automatically if the receiving
  • HP OfficeJet Pro 9120b | User Guide - Page 53
    ● Pulse Dialing Mode: Change to pulse dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. ● Dialing Prefix: Make sure to include any pauses or other required numbers such as an area code, an access code for numbers
  • HP OfficeJet Pro 9120b | User Guide - Page 54
    scroll to select the country/region. 5. Touch Fax Header Name* to manually enter your personal or company fax header name using the keyboard, and then touch every fax you send. 7. Touch Next, and then follow the on-screen instructions. 8. Touch OK. Set the billing code You can set to print the
  • HP OfficeJet Pro 9120b | User Guide - Page 55
    For an undefined group or a group-dial fax, the billing code count is increased for each successful fax that is sent to each destination. By default, the billing code setting is turned off. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Settings. 3. Touch Fax
  • HP OfficeJet Pro 9120b | User Guide - Page 56
    the Auto Answer setting if you want the printer to answer faxes automatically. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. 1. On the control panel
  • HP OfficeJet Pro 9120b | User Guide - Page 57
    . Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you
  • HP OfficeJet Pro 9120b | User Guide - Page 58
    want to add and then touch Add. 5. Touch OK. Follow the on-screen instructions. Set the Fax Speed (send or receive) settings If you use one of phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service 50
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    If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Table 7-2 Set the send and receive speed Fax
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    fax. ● Touch the toggle button next to Fax Forwarding + Print to print and forward the fax. ● Touch Enter Fax Number to enter the fax number manually of the fax machine intended to receive the forwarded faxes. NOTE: ● If the printer loses power when fax forwarding is set up, it saves the
  • HP OfficeJet Pro 9120b | User Guide - Page 61
    . If you experience problems faxing, try using a slower fax speed or disabling the fax Error Correction Mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
  • HP OfficeJet Pro 9120b | User Guide - Page 62
    Fax reports You can manually print fax reports as required to obtain the information about the fax calls that you send and receive. By default, the printer does not print a
  • HP OfficeJet Pro 9120b | User Guide - Page 63
    and Blocked Fax Report. 4. Touch Print to begin printing. Fax Trace Report A fax trace report has information that can help resolve fax transmission problems. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Tools. 3. Touch Reports, Fax Reports, and Fax Trace Report
  • HP OfficeJet Pro 9120b | User Guide - Page 64
    , use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use
  • HP OfficeJet Pro 9120b | User Guide - Page 65
    machine machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Voice calls, computer dial-up modem, and/or voice mail service Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no
  • HP OfficeJet Pro 9120b | User Guide - Page 66
    fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL
  • HP OfficeJet Pro 9120b | User Guide - Page 67
    wall jack. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the callwaiting tone. ● If you are
  • HP OfficeJet Pro 9120b | User Guide - Page 68
    . You might need to connect the phone cord to your country/region adapter. Set up the printer with a distinctive ring service Follow these steps to set up the printer with a distinctive ring service. 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the
  • HP OfficeJet Pro 9120b | User Guide - Page 69
    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls
  • HP OfficeJet Pro 9120b | User Guide - Page 70
    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
  • HP OfficeJet Pro 9120b | User Guide - Page 71
    fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer
  • HP OfficeJet Pro 9120b | User Guide - Page 72
    Table 7-9 Rear view of printer Feature Description 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or CSA Certified Telecommunications Line Cord.
  • HP OfficeJet Pro 9120b | User Guide - Page 73
    you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
  • HP OfficeJet Pro 9120b | User Guide - Page 74
    receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up
  • HP OfficeJet Pro 9120b | User Guide - Page 75
    Table 7-11 Rear view of printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 Use a minimum 26 AWG phone cord to connect to the port on the printer. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or CSA Certified
  • HP OfficeJet Pro 9120b | User Guide - Page 76
    Auto Answer setting. ● If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
  • HP OfficeJet Pro 9120b | User Guide - Page 77
    . The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem 69
  • HP OfficeJet Pro 9120b | User Guide - Page 78
    Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Table 7-13 Rear view of printer
  • HP OfficeJet Pro 9120b | User Guide - Page 79
    Rings to Answer setting on the printer to the maximum number of rings supported by your printer (The maximum number of rings varies by country/region). voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP OfficeJet Pro 9120b | User Guide - Page 80
    Table 7-14 Rear view of printer Feature Description 1 Telephone wall jack 2 "IN" phone port on your computer. 3 "OUT" phone port on your computer. 4 Telephone (optional). 5 Answering machine. 6 Computer with modem. 7 Use a minimum 26 AWG phone cord to connect to the port on the
  • HP OfficeJet Pro 9120b | User Guide - Page 81
    11. Set Rings to Answer on the printer to the maximum number of rings supported by the product (The maximum number of rings varies by country/region) When message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP OfficeJet Pro 9120b | User Guide - Page 82
    Table 7-15 Rear view of printer Feature Description 1 Telephone wall jack 2 Parallel splitter. 3 DSL/ADSL filter. 4 Use a minimum 26 AWG phone cord to connect to the port on the printer. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or
  • HP OfficeJet Pro 9120b | User Guide - Page 83
    printer to the maximum number of rings supported by the printer. NOTE: The instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service service at the same phone number you use for fax calls. You must receive faxes manually
  • HP OfficeJet Pro 9120b | User Guide - Page 84
    There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one phone port, you need to purchase a parallel splitter (also called
  • HP OfficeJet Pro 9120b | User Guide - Page 85
    receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further up the printer for faxing according to your particular home or office setup instructions. 2. On the control panel Home screen, touch Menu. 3. Scroll to
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    in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can ● Dropping, jarring, or rough handling during installation can cause temporary printing problems. ● If you have installed a refilled or re-manufactured cartridge or
  • HP OfficeJet Pro 9120b | User Guide - Page 87
    which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In find the right ink for your printer. NOTE: Ordering ink online is not supported in all countries/regions. If it is not available in your country/ region
  • HP OfficeJet Pro 9120b | User Guide - Page 88
    See HP inkjet supplies recycling program. CAUTION: HP recommends that you replace any missing or damaged cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing. NOTE: ● Not all
  • HP OfficeJet Pro 9120b | User Guide - Page 89
    5. Recycle the used cartridge. Visit hp.com/recycle to recycle the used cartridge. 6. Insert each cartridge securely into the indicated slot. Make sure the color-coded letter on the cartridge matches that on the slot. 7. Repeat these steps to replace the other cartridges. 8. Close the cartridge
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    the cartridge might have access to information on the memory chip. This information helps HP perform analytics for business operations, customer support, and product improvement. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Settings. 3. Touch Supplies, and then
  • HP OfficeJet Pro 9120b | User Guide - Page 91
    help, and also If the suggestions do not solve the problems, try getting help using one of the support services, contact HP support. Visit hp.com/support for more information. Jams and paper-feed issues Learn how to troubleshoot jams and paper-feed issues. Possible jam locations Paper jams
  • HP OfficeJet Pro 9120b | User Guide - Page 92
    objects found. Clear a paper jam from print zone Remove any objects, such as paper, blocking the print zone. 1. Open the front door. 84 Chapter 9 Solve a problem
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    2. Open the cartridge access door. 3. Look inside the printer and remove any jammed paper found. Move the carriage to the left and right to fully inspect the print area for any jammed paper. 4. Lift the handle of the paper path cover and remove the cover. 5. Locate any jammed paper inside the
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    6. Reinsert the paper path cover until it snaps into place. 7. Close the cartridge access door. 86 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9120b | User Guide - Page 95
    8. Close the front door. Clear a paper jam from the input tray Follow these steps to clear a paper from the input tray. 1. Press and hold the two buttons on both sides of the output tray to move out the output tray from the printer. Clear a paper jam from the input tray 87
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    2. Remove the input tray by pulling it all the way out of the printer. 3. Check the input tray area underneath the printer. Remove any jammed paper. 88 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9120b | User Guide - Page 97
    4. Insert the input tray back until it snaps into place. 5. Insert the output tray back into the printer. Clear a paper jam from the document feeder Open the cover and remove any paper found in the feeder. Clear a paper jam from the document feeder 89
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    1. Lift the document feeder cover. 2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 90 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9120b | User Guide - Page 99
    4. Lift the document feeder tray. 5. Remove any jammed paper under the tray. 6. Close the document feeder tray. Clear a print carriage jam Remove any objects, such as paper blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
  • HP OfficeJet Pro 9120b | User Guide - Page 100
    kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. See Load media. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are
  • HP OfficeJet Pro 9120b | User Guide - Page 101
    Multiple pages are being picked up - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are to print, visit hp.com/support Printing issues Learn how to troubleshoot printing issues. Fix problems with page not printing (unable to print) Learn how
  • HP OfficeJet Pro 9120b | User Guide - Page 102
    , try the following in order: 1. Check for error messages and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable . 6. Plug the power cord back into the wall outlet. 94 Chapter 9 Solve a problem
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    resolve the identified issues. 6. If this does not solve the problem, then contact HP support. Visit hp.com/support for more information. Copy and scan issues Select any of the following troubleshooting options. ● Use an HP online troubleshooting tool to solve your copy and scan. Fix print quality
  • HP OfficeJet Pro 9120b | User Guide - Page 104
    the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you Test continues to fail and you experience problems faxing, contact HP support. Visit hp.com/support for more information. - This website
  • HP OfficeJet Pro 9120b | User Guide - Page 105
    equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection test passes without the other equipment, then one
  • HP OfficeJet Pro 9120b | User Guide - Page 106
    for faxing. If the Line Current Test test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems What kind of fax problem are you having? The display always shows Phone Off Hook Other equipment that uses
  • HP OfficeJet Pro 9120b | User Guide - Page 107
    or other noise. If you hear noise, turn Error Correction Mode off and try faxing again. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. ● Make sure the
  • HP OfficeJet Pro 9120b | User Guide - Page 108
    off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems (a splitter is a two-cord ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must
  • HP OfficeJet Pro 9120b | User Guide - Page 109
    equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone of rings and the printer to answer in the maximum number of rings supported. In this setup, the answering machine answers the call and the printer
  • HP OfficeJet Pro 9120b | User Guide - Page 110
    Learn how to troubleshoot problems with fax reports. Fax T.30 Trace Reports Use a T.30 protocol trace report to troubleshoot fax transmission or office setup instructions. 2. On the control panel Home screen, touch Menu. 3. Scroll to Utilities and touch Tools. 4. Touch Troubleshooting, and then
  • HP OfficeJet Pro 9120b | User Guide - Page 111
    the voltage changes between rings in certain PBX environments. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Tools. 3. Touch Troubleshooting, and then touch Fax. 4. From the Fax screen, touch the toggle button next to PBX Ring Detect to turn it on or off. Network
  • HP OfficeJet Pro 9120b | User Guide - Page 112
    computer from connecting to the printer, use HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor: Download and run automatically. - Visit hp.com/support for information and utilities that can help you fix many common printer problems. See Restore settings. 104
  • HP OfficeJet Pro 9120b | User Guide - Page 113
    in the power cord again. 3. Press the Power button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. Visit hp.com/support for more information. Understand printer reports Learn more about how to print some useful printer
  • HP OfficeJet Pro 9120b | User Guide - Page 114
    Provides information about your printer network connection or to troubleshoot connection issues. ● Web Access Test Report Provides information about the printer status, DNS setting, and the IP and unplug the power cord from the electrical socket. 1. Lift the scanner lid. 106 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9120b | User Guide - Page 115
    2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: ● Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the
  • HP OfficeJet Pro 9120b | User Guide - Page 116
    : If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. 108 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9120b | User Guide - Page 117
    printhead. If print quality problems persist after cleaning and aligning, contact HP support. Visit hp.com/support for more information. touch Supplies. 4. Touch Troubleshooting, and then touch Print Quality. 5. Select the desired option, and then follow the on-screen instructions. You can also do
  • HP OfficeJet Pro 9120b | User Guide - Page 118
    and change the desired settings. HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper jams
  • HP OfficeJet Pro 9120b | User Guide - Page 119
    near the cartridge access area) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the printer software, you can register anytime on the register
  • HP OfficeJet Pro 9120b | User Guide - Page 120
    print quality. To reduce printing noise, turn on this feature. To print at normal speed, turn this feature off. NOTE: Quiet Mode is not supported when printing photos or envelopes. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Settings. 112 Chapter 10 HP
  • HP OfficeJet Pro 9120b | User Guide - Page 121
    3. Touch General, and then touch the toggle button next to Quiet Mode to turn it on or off. NOTE: ● While the printer is printing or while making a copy, you can turn on or turn off this feature. The new settings will take effect after the current page has printed. ● You can also set this feature
  • HP OfficeJet Pro 9120b | User Guide - Page 122
    information, print resolutions, and system requirements. Visit hp.com/support for more information. Environmental specifications ● Operating temperature: 5° to and weights See HP software for the list of supported paper sizes. ● Plain paper: 60 to 105 grams per square meter (16 to 28
  • HP OfficeJet Pro 9120b | User Guide - Page 123
    : PCL 5, PCL 6, PostScript HP OfficeJet Pro 9120r series: PCL 3 GUI ● Print resolution: Visit hp.com/support for a list of supported print resolutions. ● Print margins: Visit hp.com/support for margin settings of different media. Power specifications ● Input voltage: 100-240 Vac (+/- 10%) ● Input
  • HP OfficeJet Pro 9120b | User Guide - Page 124
    inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send and receive. ● Automatic redial on error up to nine times. - Supported file types: TIFF and PDF - Supported fax types: black-and-white faxes Cartridge yield ● Visit hp.com/support for more
  • HP OfficeJet Pro 9120b | User Guide - Page 125
    interference that may cause undesired operation. Notice to users in Korea B B VCCI (Class B) compliance statement for users in Japan Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product
  • HP OfficeJet Pro 9120b | User Guide - Page 126
    CAUTION: To prevent damage to the product, use only the power cord that is provided with the product. Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 European Union and United
  • HP OfficeJet Pro 9120b | User Guide - Page 127
    number must be provided to the telephone company. Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C. A this product to the premises wiring and telephone network. See installation instructions for details. The REN is used to determine the quantity of
  • HP OfficeJet Pro 9120b | User Guide - Page 128
    look elsewhere in this manual, for repair and (or) warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment from the network until the problem is resolved. Connection to Party Line Service is subject to state
  • HP OfficeJet Pro 9120b | User Guide - Page 129
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP OfficeJet Pro 9120b | User Guide - Page 130
    Notice to users in Taiwan (5 GHz) Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field
  • HP OfficeJet Pro 9120b | User Guide - Page 131
    in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be to create accessible products, share your story, or connect with customer support for accessibility help all at: hp.com/accessibility For more information about
  • HP OfficeJet Pro 9120b | User Guide - Page 132
    Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar
  • HP OfficeJet Pro 9120b | User Guide - Page 133
    Information' of the product IT ECO Declaration at hp.com/us-en/hp-information/sustainable-impact/documentreports.html. Safety data sheets Safety Data Sheets, product safety and environmental information are available at hp.com/go/ecodata or on request. Chemical substances HP is committed to
  • HP OfficeJet Pro 9120b | User Guide - Page 134
    of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power
  • HP OfficeJet Pro 9120b | User Guide - Page 135
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to hp.com/recycle. Disposal of waste equipment by users 127
  • HP OfficeJet Pro 9120b | User Guide - Page 136
    Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao
  • HP OfficeJet Pro 9120b | User Guide - Page 137
    The Table of Hazardous Substances/Elements and their Content (China) Table A-2 The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 9120b | User Guide - Page 138
    Region) Taiwan Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. 130 Appendix A Technical information
  • HP OfficeJet Pro 9120b | User Guide - Page 139
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