HP OfficeJet Pro 9130b User Guide

HP OfficeJet Pro 9130b Manual

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  • HP OfficeJet Pro 9130b | User Guide - Page 1
  • HP OfficeJet Pro 9130b | User Guide - Page 2
    . - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP OfficeJet Pro 9130b | User Guide - Page 3
    view...1 Print supplies area ...2 Rear view ...2 Control panel features...3 Tilt the control panel ...3 Control panel display...3 Function buttons ...4 Change printer settings...5 Use HP software...5 Turn printer off ...6 2 Connect your printer...7 Connect to a Wi-Fi network ...7 Check Wi-Fi status
  • HP OfficeJet Pro 9130b | User Guide - Page 4
    the embedded web server (EWS) ...27 Open the embedded web server (EWS) ...27 Find printer IP address ...28 View or change network settings...28 Manually change IPv4 and IPv6 TCP/IP parameters...28 Assign or change the system password...28 Change energy-conservation settings ...29 Update printer...29
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    52 Fax and digital phone services...53 Fax on Voice setup for your home or office...56 Case A: Separate fax line (no voice calls received)...57 Case B: Set up the printer with DSL...58 Case C: Set up the printer with a PBX phone system or an ISDN line 59 Case D: Fax with a distinctive ring service
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    to print)...97 Fix print quality issues...98 Copy and scan issues...99 Fax issues ...99 What to do if the fax test failed...99 Troubleshoot fax problems ...102 Fax reports ...105 Network and connection issues...106 Fix Wi-Fi connection...106 Fix Wi-Fi Direct connection ...107 Fix Ethernet connection
  • HP OfficeJet Pro 9130b | User Guide - Page 7
    settings ...113 HP support ...114 Contact HP...114 Register printer...115 Additional warranty options ...115 10 HP EcoSolutions (HP and the 121 VCCI (Class B) compliance statement for users in Japan 121 Power cord instructions ...122 Notice to users in Japan about the power cord...122 Noise
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    Battery notice for Brazil ...130 Power consumption...130 China Energy Label for Printer, Fax and Copier...130 Disposal of waste equipment by users ...131 Waste disposal for Brazil ...132 The Table of Hazardous Substances/Elements and their Content (China 133 Regulation on the Control of Waste
  • HP OfficeJet Pro 9130b | User Guide - Page 9
    view Printer parts on the front. Table 1-1 Printer front view Feature Description 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input tray
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    must be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Rear view Printer parts on the rear. 2 Chapter 1 Get started
  • HP OfficeJet Pro 9130b | User Guide - Page 11
    Table 1-3 Printer rear view Feature Description 1 Fax ports / 2 Rear USB port 3 Ethernet network port 4 Rear access door 5 Power connection Control panel features The control panel provides direct interaction, including lights to indicate status, errors, and more. Tilt the control panel
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    If the Wi-Fi light is off, Wi-Fi is turned off. 2 Power light Indicates whether the printer is turned on. 3 Status Center Touch to view the printer status , print reports, and get help information. Sign In (HP OfficeJet Pro 9130b series) Copy Authenticates users to modify printer features.
  • HP OfficeJet Pro 9130b | User Guide - Page 13
    or change printer settings. You can also change printer settings using the HP software or the embedded web server (EWS). 1. On the control panel changes. TIP: Touch Home to return to the main screen. Use HP software HP software helps you perform printer tasks from a mobile device or computer.
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    and computers running on certain versions of iOS, Android, Windows, and macOS. Visit hp.com/support for more information on systems requirements. ● HP software is only available in some languages and only supports some file formats. Some features are only available on certain printers or models
  • HP OfficeJet Pro 9130b | User Guide - Page 15
    IT department, follow the system administrator instructions for connecting the printer. Connect to The printer Wi-Fi is turned on and the Wi-Fi network is set up and working properly. The blue Wi the printer wirelessly. ● If you run into any problem with Wi-Fi connect, see Restore original network
  • HP OfficeJet Pro 9130b | User Guide - Page 16
    Wi-Fi network. See Use HP software. For HP OfficeJet Pro 9130b series, set up the printer using a computer; do not use mobile devices. NOTE: ● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth. ● Turn on Bluetooth and location services on your mobile device
  • HP OfficeJet Pro 9130b | User Guide - Page 17
    setup, you can print using a USB cable if needed. 1. Connect the printer and computer using a USB cable. 2. Open the HP software on your computer. If prompted, create or sign in to an HP account and register the printer. 3. In HP software, add the printer, and then follow the on-screen instructions
  • HP OfficeJet Pro 9130b | User Guide - Page 18
    . NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Open Tray 1. 2. Slide the paper guides to the edges of the tray. 3. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with
  • HP OfficeJet Pro 9130b | User Guide - Page 19
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close Tray 1. 6. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. Load paper in Tray 1 11
  • HP OfficeJet Pro 9130b | User Guide - Page 20
    . NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Open Tray 1. 2. Slide the paper guides to the edges of the tray. 12 Chapter 3 Load media
  • HP OfficeJet Pro 9130b | User Guide - Page 21
    of envelopes is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. TIP: Use the envelope guide to load C5 and #10 envelopes with long flaps. You do not need to use the
  • HP OfficeJet Pro 9130b | User Guide - Page 22
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close Tray 1. 6. Change or retain the paper settings on the control panel. Make sure the
  • HP OfficeJet Pro 9130b | User Guide - Page 23
    ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Open Tray 1. 2. Slide the paper guides to the edges of the tray. 3. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with
  • HP OfficeJet Pro 9130b | User Guide - Page 24
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close Tray 1. 16 Chapter 3 Load media
  • HP OfficeJet Pro 9130b | User Guide - Page 25
    the paper type and size loaded. 7. Pull out the output tray extension. Load paper in Tray 2 Load a stack of paper into the tray. NOTE: ● Tray 2 supports only plain paper in A4, Letter, or Legal size. ● Do not load paper while the printer is printing. 1. Open Tray 2. Load paper in Tray 2 17
  • HP OfficeJet Pro 9130b | User Guide - Page 26
    2. Press and hold the button on the paper-length guide, and then slide the guide toward the edge of the tray as far as possible. 3. Slide the paper guides to the edges of the tray. 4. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with
  • HP OfficeJet Pro 9130b | User Guide - Page 27
    5. Adjust the paper guides until they touch the edges of the paper stack. Load paper in Tray 2 19
  • HP OfficeJet Pro 9130b | User Guide - Page 28
    6. Gently close Tray 2. 7. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 8. Pull out the output tray extension. Load legal paper in Tray 2 Load a stack of paper into the tray. NOTE: ● Remove any paper before loading a different
  • HP OfficeJet Pro 9130b | User Guide - Page 29
    1. Open Tray 2. 2. Slide the paper guides to the edges of the tray. 3. Press the button near the front of the tray to extend the input tray. Load legal paper in Tray 2 21
  • HP OfficeJet Pro 9130b | User Guide - Page 30
    4. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. 5. Adjust the paper guides until they touch the edges of the paper stack. 22 Chapter 3 Load media
  • HP OfficeJet Pro 9130b | User Guide - Page 31
    . Load an original on the scanner glass Copy or scan an original by placing it on the scanner glass. NOTE: ● The scanner might not work correctly if the scanner glass and lid backing are not clean. See Printer maintenance. ● Remove all originals from the document feeder tray before lifting the
  • HP OfficeJet Pro 9130b | User Guide - Page 32
    original print-side down on the scanner glass. Align the original to the indicated corner and the engraved guides along the edges of the scanner glass. 3. Close the lid. Load an original in the document to your photos. Use only paper that is supported by the document feeder. 24 Chapter 3 Load media
  • HP OfficeJet Pro 9130b | User Guide - Page 33
    , do not work when you load your originals in the document feeder. For those features to work, load your originals document feeder tray. 2. Adjust the paper guides until they touch the edges of the paper basics The printer is designed to work well with most types of office paper. It is
  • HP OfficeJet Pro 9130b | User Guide - Page 34
    HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of
  • HP OfficeJet Pro 9130b | User Guide - Page 35
    password, enter your new password. ● The EWS is not accessible beyond the network firewall. Use the EWS to view or change IP configuration settings, and manually set an IPv4 address, subnet mask and default gateway. Open the embedded web server (EWS) Open a web browser and type the IP address or
  • HP OfficeJet Pro 9130b | User Guide - Page 36
    EWS using the HP software. Find and then touch View Details. View or change network settings When troubleshooting or setting up your printer, it might be necessary to view click Network Settings. Manually change IPv4 and IPv6 TCP/IP parameters It might be necessary to manually configure a printer
  • HP OfficeJet Pro 9130b | User Guide - Page 37
    information on printer energy-conservation settings. Update printer HP periodically releases firmware updates to enhance product functionality and updates or follow instructions from your IT administrator. Update printer using the control panel You can update your printer firmware manually using the
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    scan, and manage your printer. Visit 123.hp.com for more information. Follow your IT administrator instructions to install the drivers. Print from a on your software application, this button might be called Properties, Options, Setup, or Preferences. 4. Change any print settings if needed, and click
  • HP OfficeJet Pro 9130b | User Guide - Page 39
    4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and Wi-Fi Direct to turn it on. Visit hp.com/go/wifidirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information. Tips for
  • HP OfficeJet Pro 9130b | User Guide - Page 40
    ● To determine if you have purchased Original HP cartridges, visit hp.com/go/anticounterfeit for more information. ● Make sure all cartridges are installed and the edges are not bent or torn. ● Adjust the paper-width guides in the main tray to fit snugly against all paper. Make sure that the
  • HP OfficeJet Pro 9130b | User Guide - Page 41
    ID card on the scanner glass, touch Copy, and then follow the on-screen instructions to load your ID card or complete copy on the scanner glass. Copy or has a camera, you can use the HP software to copy or scan a printed document or photo. TIP: You can use the HP software to edit, save, print, or
  • HP OfficeJet Pro 9130b | User Guide - Page 42
    the same network. For more information, follow the instructions on the printer control panel or visit hp.com/scanhelp 1. Load your original print-side down to open Web Scan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the
  • HP OfficeJet Pro 9130b | User Guide - Page 43
    , click Network and Advanced Settings from the left menu, click Web Services (Microsoft) in the Advanced Settings page, and then click the toggle basic scan options. For additional scan options or functionality, scan from the HP software. 1. Load your original print-side down on the scanner glass or
  • HP OfficeJet Pro 9130b | User Guide - Page 44
    the tile is missing, tap or click Personalize Tiles to add it to your home screen. NOTE: If you cannot find this feature in the HP software, it might not be available in your country/region. 3. Fill out the necessary information and enable a cover page if required. 4. Attach an existing file
  • HP OfficeJet Pro 9130b | User Guide - Page 45
    fax is set up correctly by running the fax setup test from the printer control panel. See Fax test report. ● You can send a secure fax using scan and fax multiple pages at once from your mobile device or computer. See Use HP software. Send a fax You can send a fax in a variety of ways, depending
  • HP OfficeJet Pro 9130b | User Guide - Page 46
    have installed HP software on your computer, the printer is connected to a working telephone line button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. After you touch Send Fax, and then follow the on-screen instructions to proceed. TIP: By default, the printer is set
  • HP OfficeJet Pro 9130b | User Guide - Page 47
    field to open the Address Book. 6. Touch Send. Follow the on-screen instructions that might occur. Send a fax using the printer memory You can scan it is not feasible in ADF. 1. Make sure that Scan and Fax Method is turned on. a. On the control panel Home screen, touch Menu. b. Scroll to Utilities
  • HP OfficeJet Pro 9130b | User Guide - Page 48
    the resolution or contrast of your fax. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives
  • HP OfficeJet Pro 9130b | User Guide - Page 49
    to allow you to answer the incoming call before the printer answers. Or Turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 7. If you are currently on the phone with the sender, instruct the sender to press Send Fax on their fax machine. 8. Do the
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    instructions HP software. Create an address book contact You can store fax numbers as address book contacts. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Contacts. 3. Touch Add Contact. 4. Touch Display Name* to enter your personal or company display name manually
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    Menu. 2. Scroll to Utilities and touch Contacts. 3. Touch Add Group to enter your personal or company group name manually, and then touch OK. 4. Touch Group Name* to enter a group name manually by using the keyboard, and then touch OK. 5. Touch Members, select the contacts that you want to include
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    4. Touch Edit to change the group name manually and choose the members of the group. 5. Touch Save. . All redial options work only when sending faxes from memory with Scan and Fax method turned on. ● Redial on Error: Redials automatically if there has been a problem communicating with the receiving
  • HP OfficeJet Pro 9130b | User Guide - Page 53
    . 2. Scroll to Utilities and touch Settings. 3. Touch Fax Settings, and then touch Fax Send. 4. Touch the toggle button next to Scan and Fax Method to turn it on or off. Set the fax number confirmation Allows you to re-enter the fax number for confirmation. 1. On the control panel Home screen
  • HP OfficeJet Pro 9130b | User Guide - Page 54
    toggle button next to Error Correction Mode to turn it on or off. Set the overlay you send. HP recommends that you set up the fax header by using HP software. Setup. 4. On the Basic Fax Setup screen, touch Country/Region* and scroll to select the country/region. 5. Touch Fax Header Name* to manually
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    that is sent to each destination. By default, the billing code setting is turned off. 1. On the control panel Home screen, touch Menu. 2. Scroll to Fax Send Settings screen, touch the toggle button next to Billing Code to turn it on or off. Set the fax notifications (send or receive) settings You
  • HP OfficeJet Pro 9130b | User Guide - Page 56
    answer faxes automatically. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the and the printer to answer in the maximum number of rings. In this setup, the answering machine answers the call and the printer monitors the line.
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    numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a turn it on or off. Set the answer ring pattern for distinctive ring 49
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    button next to Fit to Page to turn it on or off. Add a number . 5. Touch OK. Follow the on-screen instructions. Set the Fax Speed (send or receive) service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service
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    experience problems sending Dialing options, touch the toggle button next to Pulse Dialing Mode to turn it on or off. Set fax forward You can set up the of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
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    . ● Touch Enter Fax Number to enter the fax number manually of the fax machine intended to receive the forwarded faxes. embedded web server (EWS). 1. Open the EWS. See Use HP software. 2. From the left menu, click Fax, and only Turn off fax archiving You can turn off fax archive using the embedded web server
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    setup options based on their line services problems faxing, try using a slower fax speed or disabling the fax Error Correction Mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support
  • HP OfficeJet Pro 9130b | User Guide - Page 62
    Fax reports You can manually print fax reports as required to obtain the information the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. See Check estimated ink levels. ● Ink level alerts and indicators provide estimates for planning purposes
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    and Blocked Fax Report. 4. Touch Print to begin printing. Fax Trace Report A fax trace report has information that can help resolve fax transmission problems. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Tools. 3. Touch Reports, Fax Reports, and Fax Trace Report
  • HP OfficeJet Pro 9130b | User Guide - Page 64
    all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
  • HP OfficeJet Pro 9130b | User Guide - Page 65
    You might need to connect the phone cord to your country/region adapter. Table 7-3 Combination of equipment and services sharing your fax line Recommended fax setup Combinations sharing your fax line Case A: Separate fax line (no voice calls received) Fax line Case B: Set up the printer with
  • HP OfficeJet Pro 9130b | User Guide - Page 66
    Fax Receive Settings. 5. Touch the toggle button next to Auto Answer to turn it on or off. 6. (Optional) Set Rings to Answer to the lowest DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect
  • HP OfficeJet Pro 9130b | User Guide - Page 67
    to your country/region adapter. Get additional phone cords for this setup if needed. You can purchase phone cords from electronics stores that sell wall jack. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance
  • HP OfficeJet Pro 9130b | User Guide - Page 68
    documentation that came with your PBX phone system for instructions on how to turn off the callwaiting tone. ● If you are using problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
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    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls
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    it. 3. Now you need to decide how you want the printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and . To set up the printer to answer calls automatically, turn on the Auto Answer setting. 62 Chapter 7 Fax
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    calls manually, turn off the Auto Answer setting. If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service
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    . 5. Turn off Auto Answer. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP OfficeJet Pro 9130b | User Guide - Page 73
    set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance
  • HP OfficeJet Pro 9130b | User Guide - Page 74
    Table 7-10 Rear view of printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. 4 DSL/ADSL modem. 5 Computer. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not
  • HP OfficeJet Pro 9130b | User Guide - Page 75
    receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up
  • HP OfficeJet Pro 9130b | User Guide - Page 76
    before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. ● If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the
  • HP OfficeJet Pro 9130b | User Guide - Page 77
    Table 7-12 Rear view of printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. 4 Use a minimum 26 AWG phone cord to connect to the port on the printer. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or
  • HP OfficeJet Pro 9130b | User Guide - Page 78
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
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    Fax Receive, and then touch Fax Receive Settings. 7. Turn on Auto Answer. 8. Set your answering machine to answer the printer to the maximum number of rings supported by your printer (The maximum number of rings problems setting up the printer with optional equipment, contact your local service
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    Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section. NOTE: Since your
  • HP OfficeJet Pro 9130b | User Guide - Page 81
    set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your . Set Rings to Answer on the printer to the maximum number of rings supported by the product (The maximum number of rings varies by country/region) When
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering machine Follow these steps to shared voice/fax
  • HP OfficeJet Pro 9130b | User Guide - Page 83
    home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to Answer on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of these instructions to set up your fax. Set up the printer with
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to
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    . 5. Touch Fax, Setup, and Preferences. 6. Turn off the Auto Answer setting. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor
  • HP OfficeJet Pro 9130b | User Guide - Page 86
    -size paper is loaded in the input tray, before starting the test. 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. On the control panel Home screen, touch Menu. 3. Scroll to Utilities and touch Settings. 4. Touch Fax Settings, and then touch
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    HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP installation can cause temporary printing problems. ● If you have installed
  • HP OfficeJet Pro 9130b | User Guide - Page 88
    in printhead servicing, which keeps - Make sure you turn off the printer by pressing supported in all countries/regions. If it is not available in your country/ region, you may still view supplies information and print a list for reference when shopping at a local HP : The Setup cartridge that comes
  • HP OfficeJet Pro 9130b | User Guide - Page 89
    inkjet supplies recycling program. CAUTION: HP recommends that you replace any missing or damaged cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing. NOTE: ● Not all cartridges
  • HP OfficeJet Pro 9130b | User Guide - Page 90
    cartridge to release it, and then remove it from the slot. 4. Remove the new cartridge from its packaging. 5. Recycle the used cartridge. Visit hp.com/recycle to recycle the used cartridge. 6. Insert each cartridge securely into the indicated slot. Make sure the color-coded letter on the cartridge
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    . This information helps HP perform analytics for business operations, customer support, and product improvement. turn it on or off. Touch the toggle button next to Turning on "Cartridge Protection" will permanently protect the cartridges to turn it on or off. Cartridge warranty information The HP
  • HP OfficeJet Pro 9130b | User Guide - Page 92
    Visit hp.com/supplies for more information about the supplies limited warranty, and then navigate to the warranty section of the site. 84 Chapter 8 Manage cartridges
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    help, and also If the suggestions do not solve the problems, try getting help using one of the support services, contact HP support. Visit hp.com/support for more information. Jams and paper-feed issues Learn how to troubleshoot jams and paper-feed issues. Possible jam locations Paper jams
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    objects found. Clear a paper jam from print zone Remove any objects, such as paper, blocking the print zone. 1. Open the front door. 86 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130b | User Guide - Page 95
    2. Open the cartridge access door. 3. Look inside the printer and remove any jammed paper found. Move the carriage to the left and right to fully inspect the print area for any jammed paper. 4. Lift the handle of the paper path cover and remove the cover. Clear a paper jam from print zone 87
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    paper. Be sure to remove all pieces of paper and foreign objects. 6. Reinsert the paper path cover until it snaps into place. 88 Chapter 9 Solve a problem
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    7. Close the cartridge access door. 8. Close the front door. Clear a paper jam from Tray 1 Clear any jams in the tray area. Clear a paper jam from Tray 1 89
  • HP OfficeJet Pro 9130b | User Guide - Page 98
    1. Press and hold the two buttons on both sides of the output tray to remove the output tray from the printer. 2. Remove Tray 1 from the printer. 3. Check the area inside the printer where the trays were removed, and remove any jammed paper found. 90 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130b | User Guide - Page 99
    4. Insert Tray 1 until it clicks in place. 5. Insert the output tray into the printer. 6. If paper is still jammed, check the print zone. Clear a paper jam from Tray 2 Remove the input and output trays and clear any jams found inside the tray area. 1. Pull Tray 2 out of the printer completely. Clear
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    2. Check the area inside the printer where the trays were removed, and remove any jammed paper found. 3. Insert Tray 2 into the printer. 4. From the back of the printer, press the tab on the rear access door and open the door. 92 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130b | User Guide - Page 101
    5. Remove any jammed paper. 6. Close the rear access door. Clear a paper jam from the document feeder Open the cover and remove any paper found in the feeder. 1. Lift the document feeder cover. Clear a paper jam from the document feeder 93
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    2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift the document feeder tray. 5. Remove any jammed paper under the tray. 94 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130b | User Guide - Page 103
    tray; the entire stack of paper in the input tray must be the same size and type. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray. Clear a print carriage jam 95
  • HP OfficeJet Pro 9130b | User Guide - Page 104
    problems What kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. See Load media. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides guide
  • HP OfficeJet Pro 9130b | User Guide - Page 105
    you are still unable to print, visit hp.com/support Printing issues Learn how to troubleshoot printing issues. Fix problems with page not printing (unable to print) Learn how to troubleshoot printing issues. Resolve print issues Make sure that the printer is turned on and that there is paper in the
  • HP OfficeJet Pro 9130b | User Guide - Page 106
    of the printer. 8. If the printer does not turn on by itself, press the Power button to turn on printer. 9. Try using the printer again. Fix print quality issues Learn how to troubleshoot print quality issues. NOTE: To avoid print quality problems, always turn the printer off using the Power button
  • HP OfficeJet Pro 9130b | User Guide - Page 107
    problem, then contact HP support. Visit hp.com/support for more information. Copy and scan issues Select any of the following troubleshooting options. ● Use an HP online troubleshooting if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the
  • HP OfficeJet Pro 9130b | User Guide - Page 108
    then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information you experience problems faxing, contact HP support. Visit hp.com/support for the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack
  • HP OfficeJet Pro 9130b | User Guide - Page 109
    each time, until you identify which piece of equipment is causing the problem. - If the Line Current Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this
  • HP OfficeJet Pro 9130b | User Guide - Page 110
    Troubleshoot fax problems What kind of fax problem problems sending and receiving faxes Follow these steps if the printer is having problems sending and receiving faxes: ● Make sure the printer is turned turn on the printer. After turning on the printer, HP Try connecting a working phone and phone
  • HP OfficeJet Pro 9130b | User Guide - Page 111
    on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems (a service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond
  • HP OfficeJet Pro 9130b | User Guide - Page 112
    one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set
  • HP OfficeJet Pro 9130b | User Guide - Page 113
    supported. In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine records the incoming message. Fax reports Learn how to troubleshoot problems with
  • HP OfficeJet Pro 9130b | User Guide - Page 114
    starting the test. 1. Set up the printer for faxing according to your home or office setup instructions. 2. On the control panel Home screen, touch Menu. 3. Scroll to Utilities and touch Tools. 4. Touch Troubleshooting, and then touch Fax. 5. Touch Fax Test Report to print. The printer prints the
  • HP OfficeJet Pro 9130b | User Guide - Page 115
    following: ● The network is operational and the network hub, switch, or router is turned on. ● The Ethernet cable is properly connected between the printer and the router. from connecting to the printer, use HP online firewall troubleshooter to help solve the problem. Fix Wi-Fi Direct connection 107
  • HP OfficeJet Pro 9130b | User Guide - Page 116
    printhead. ● If cleaning the printhead does not solve the problem, contact HP support. Visit hp.com/support for more information. Resolve printer failure Complete the following steps to resolve printer failure problems. 1. Press the Power button to turn off the printer. 2. Unplug the power cord, and
  • HP OfficeJet Pro 9130b | User Guide - Page 117
    problem persists, write down the error code provided in the message, and then contact HP support. Visit hp.com/support your printer network connection or to troubleshoot connection issues. ● Web Access Test size. WARNING! Before cleaning the printer, turn the printer off by pressing the Power button
  • HP OfficeJet Pro 9130b | User Guide - Page 118
    the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner. 110 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130b | User Guide - Page 119
    up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. WARNING! Before cleaning the printer, turn the printer off by pressing the Power button and unplug the power cord from the electrical socket. 1. Remove all originals from the document feeder tray
  • HP OfficeJet Pro 9130b | User Guide - Page 120
    still seems poor after you complete all stages of cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. Visit hp.com/support for more information. ● Align the printhead when the printer status page shows streaking or white lines
  • HP OfficeJet Pro 9130b | User Guide - Page 121
    the Power button to turn off the printer. Turning the printer off improperly can cause print quality problems. To clean or align Touch Troubleshooting, and then touch Print Quality. 5. Select the desired option, and then follow the on-screen instructions. You can also do the same from the HP software
  • HP OfficeJet Pro 9130b | User Guide - Page 122
    HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper jams, network connection issues, print
  • HP OfficeJet Pro 9130b | User Guide - Page 123
    , you can register anytime on the register.hp.com website. Additional warranty options Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your country/region and language, then explore the service plan options available for your printer. Register
  • HP OfficeJet Pro 9130b | User Guide - Page 124
    about environmental guidelines that HP follows during the . ● Sleep After initial setup, the printer enters Sleep this feature is off. It only works when printing on plain paper. Additionally, turn on this feature. To print at normal speed, turn this feature off. NOTE: Quiet Mode is not supported
  • HP OfficeJet Pro 9130b | User Guide - Page 125
    the printer is printing or while making a copy, you can turn on or turn off this feature. The new settings will take effect after the ink and paper, try the following: ● Visit hp.com/recycle to recycle used Original HP ink cartridges through HP Planet Partners. ● Optimize paper usage by printing on
  • HP OfficeJet Pro 9130b | User Guide - Page 126
    herein is subject to change without notice. Some statements might not be applicable for your printer or all countries/regions. Specifications HP support website provides information about the product specifications including acoustic information, print resolutions, and system requirements. Visit
  • HP OfficeJet Pro 9130b | User Guide - Page 127
    : drop-on-demand thermal inkjet ● Language: HP OfficeJet Pro 9130 series: PCL 3 GUI HP OfficeJet Pro 9130b series: PCL 5, PCL 6, PostScript ● Print resolution: Visit hp.com/support for a list of supported print resolutions. ● Print margins: Visit hp.com/support for margin settings of different media
  • HP OfficeJet Pro 9130b | User Guide - Page 128
    14 inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send and receive. ● Automatic redial on error up to nine times. ● Automatic Supported file types: TIFF and PDF - Supported fax types: black-and-white faxes Cartridge yield ● Visit hp.com/support
  • HP OfficeJet Pro 9130b | User Guide - Page 129
    and used in accordance with the instructions, may cause harmful interference to radio radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged that are not expressly approved by HP may void the user's authority to operate the equipment
  • HP OfficeJet Pro 9130b | User Guide - Page 130
    Power cord instructions Make sure your power source is adequate for the product voltage in United Kingdom. The full EU and UK Declaration of Conformity can be found at the following website: hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be
  • HP OfficeJet Pro 9130b | User Guide - Page 131
    must be provided to the telephone company. Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C. HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions
  • HP OfficeJet Pro 9130b | User Guide - Page 132
    maintain uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual, for repair problem is resolved. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service
  • HP OfficeJet Pro 9130b | User Guide - Page 133
    verwendet werden. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human
  • HP OfficeJet Pro 9130b | User Guide - Page 134
    harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device. ATTENTION: Lors de l'utilisation du réseau local sans
  • HP OfficeJet Pro 9130b | User Guide - Page 135
    can also block cartridges using a non-HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive
  • HP OfficeJet Pro 9130b | User Guide - Page 136
    com/accessibility For more information about the accessibility of your printer, please visit hp.com/support/inkjet/accessibility Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into
  • HP OfficeJet Pro 9130b | User Guide - Page 137
    EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: hp.com/go/reach. EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more
  • HP OfficeJet Pro 9130b | User Guide - Page 138
    this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental
  • HP OfficeJet Pro 9130b | User Guide - Page 139
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to hp.com/recycle. Disposal of waste equipment by users 131
  • HP OfficeJet Pro 9130b | User Guide - Page 140
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP OfficeJet Pro 9130b | User Guide - Page 141
    The Table of Hazardous Substances/Elements and their Content (China) Table A-2 The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 9130b | User Guide - Page 142
    Region) Taiwan Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. 134 Appendix A Technical information
  • HP OfficeJet Pro 9130b | User Guide - Page 143
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