HP OfficeJet Pro 9130e User Guide

HP OfficeJet Pro 9130e Manual

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  • HP OfficeJet Pro 9130e | User Guide - Page 1
  • HP OfficeJet Pro 9130e | User Guide - Page 2
    . - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    printers...7 Connect to a Wi-Fi network ...7 Check Wi-Fi status...7 Turn on Wi-Fi...8 Connect to a Wi-Fi network using the HP software...8 Connect to a Wi-Fi network using the control panel ...8 Connect to an Ethernet network ...9 Connect using a USB cable ...9 Change the connection type...9 USB to
  • HP OfficeJet Pro 9130e | User Guide - Page 4
    the embedded web server (EWS) ...28 Open the embedded web server (EWS) ...28 Find printer IP address ...29 View or change network settings...29 Manually change IPv4 and IPv6 TCP/IP parameters...29 Assign or change the system password...29 Change energy-conservation settings ...30 Update printer...30
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    53 Fax and digital phone services...54 Fax on Voice setup for your home or office...57 Case A: Separate fax line (no voice calls received)...58 Case B: Set up the printer with DSL...59 Case C: Set up the printer with a PBX phone system or an ISDN line 60 Case D: Fax with a distinctive ring service
  • HP OfficeJet Pro 9130e | User Guide - Page 6
    98 Printing issues ...98 Fix problems with HP+ printers not printing...98 Fix problems with page not printing (unable to print)...98 Fix print quality issues...100 Copy and scan issues...100 Fax issues ...101 What to do if the fax test failed...101 Troubleshoot fax problems ...103 Fax reports ...107
  • HP OfficeJet Pro 9130e | User Guide - Page 7
    settings ...114 HP support ...115 Contact HP...115 Register printer...116 Additional warranty options ...116 10 HP EcoSolutions (HP and the Environment) ...117 Power management...117 Quiet Mode ...117 Optimize printing supplies...118 Appendix A Technical information ...119 Specifications ...119
  • HP OfficeJet Pro 9130e | User Guide - Page 8
    California Perchlorate Material Notice...131 European Union Battery Directive ...131 Battery notice for Brazil ...131 Power consumption...131 China Energy Label for Printer, Fax and Copier...131 Disposal of waste equipment by users ...132 Waste disposal for Brazil ...133 The Table of Hazardous
  • HP OfficeJet Pro 9130e | User Guide - Page 9
    view Printer parts on the front. Table 1-1 Printer front view Feature Description 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input tray
  • HP OfficeJet Pro 9130e | User Guide - Page 10
    Table 1-1 Printer front view (continued) Feature Description 12 Indicates whether the printer is turned on. 13 Front door 14 Control panel display Print supplies area Parts in the print supplies area. Table 1-2 Print supplies area Feature Description 1 Front door 2 Paper path cover
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    Description 1 Fax ports / 2 Rear USB port NOTE: To use all the available features of this printer, complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if needed. 3 Ethernet network port 4 Rear access door 5 Power connection Control
  • HP OfficeJet Pro 9130e | User Guide - Page 12
    Table 1-4 Control panel display Feature Icon Description 1 Wi-Fi light Indicates the printer Wi-Fi connection status. ● Solid blue light indicates that the Wi-Fi connection is established and you can print. ● Slow blinking light with pause indicates that Wi-Fi is on, but not configured. See
  • HP OfficeJet Pro 9130e | User Guide - Page 13
    or change printer settings. You can also change printer settings using the HP software or the embedded web server (EWS). 1. On the control panel changes. TIP: Touch Home to return to the main screen. Use HP software HP software helps you perform printer tasks from a mobile device or computer.
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    Android, Windows, and macOS. Visit hp.com/support for more information on systems requirements. ● HP software is only available in some languages and only supports some file formats. Some features are , always make sure to follow this procedure to avoid possible problems. 6 Chapter 1 Get started
  • HP OfficeJet Pro 9130e | User Guide - Page 15
    HP+ specific app features and firmware updates. During setup, you must connect the printer to the Internet using a supported network connection. After setup Wi-Fi network is set up and working properly. The blue Wi-Fi light on wirelessly. ● If you run into any problem with Wi-Fi connect, see Restore
  • HP OfficeJet Pro 9130e | User Guide - Page 16
    device to set up or connect the printer to your Wi-Fi network. See Use HP software. NOTE: ● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth. ● Turn on Bluetooth and location services on your mobile device. ● Make sure your printer Wi-Fi is turned on and the
  • HP OfficeJet Pro 9130e | User Guide - Page 17
    , create or sign in to an HP account and register the printer. 4. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer. Connect using a USB cable You can connect your printer using a USB cable. NOTE: HP+ will not work as expected if you set up the
  • HP OfficeJet Pro 9130e | User Guide - Page 18
    the printer and computer using a USB cable. 2. Open the HP software on your computer. If prompted, create or sign in to an HP account and register the printer. 3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer. 10 Chapter 2 Connect your
  • HP OfficeJet Pro 9130e | User Guide - Page 19
    . NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Open Tray 1. 2. Slide the paper guides to the edges of the tray. 3. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with
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    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close Tray 1. 6. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 12 Chapter 3 Load media
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    . NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Open Tray 1. 2. Slide the paper guides to the edges of the tray. Load envelopes in Tray 1 13
  • HP OfficeJet Pro 9130e | User Guide - Page 22
    of envelopes is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. TIP: Use the envelope guide to load C5 and #10 envelopes with long flaps. You do not need to use the
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    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close Tray 1. 6. Change or retain the paper settings on the control panel. Make sure the
  • HP OfficeJet Pro 9130e | User Guide - Page 24
    ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Open Tray 1. 2. Slide the paper guides to the edges of the tray. 3. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with
  • HP OfficeJet Pro 9130e | User Guide - Page 25
    4. Adjust the paper guides until they touch the edges of the paper stack. 5. Gently close Tray 1. Load cards and photo paper in Tray 1 17
  • HP OfficeJet Pro 9130e | User Guide - Page 26
    the paper type and size loaded. 7. Pull out the output tray extension. Load paper in Tray 2 Load a stack of paper into the tray. NOTE: ● Tray 2 supports only plain paper in A4, Letter, or Legal size. ● Do not load paper while the printer is printing. 1. Open Tray 2. 18 Chapter 3 Load media
  • HP OfficeJet Pro 9130e | User Guide - Page 27
    2. Press and hold the button on the paper-length guide, and then slide the guide toward the edge of the tray as far as possible. 3. Slide the paper guides to the edges of the tray. 4. Insert paper with the side to be printed facing down. Make sure the stack of paper is aligned with
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    5. Adjust the paper guides until they touch the edges of the paper stack. 20 Chapter 3 Load media
  • HP OfficeJet Pro 9130e | User Guide - Page 29
    6. Gently close Tray 2. 7. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 8. Pull out the output tray extension. Load legal paper in Tray 2 Load a stack of paper into the tray. NOTE: ● Remove any paper before loading a different
  • HP OfficeJet Pro 9130e | User Guide - Page 30
    1. Open Tray 2. 2. Slide the paper guides to the edges of the tray. 3. Press the button near the front of the tray to extend the input tray. 22 Chapter 3 Load media
  • HP OfficeJet Pro 9130e | User Guide - Page 31
    stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. 5. Adjust the paper guides until they touch the edges of the paper stack. Load legal paper in Tray 2 23
  • HP OfficeJet Pro 9130e | User Guide - Page 32
    . Load an original on the scanner glass Copy or scan an original by placing it on the scanner glass. NOTE: ● The scanner might not work correctly if the scanner glass and lid backing are not clean. See Printer maintenance. ● Remove all originals from the document feeder tray before lifting the
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    print-side down on the scanner glass. Align the original to the indicated corner and the engraved guides along the edges of the scanner glass. 3. Close the lid. Load an original in the photos. Use only paper that is supported by the document feeder. Load an original in the document feeder 25
  • HP OfficeJet Pro 9130e | User Guide - Page 34
    , do not work when you load your originals in the document feeder. For those features to work, load your originals document feeder tray. 2. Adjust the paper guides until they touch the edges of the paper basics The printer is designed to work well with most types of office paper. It is
  • HP OfficeJet Pro 9130e | User Guide - Page 35
    HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of
  • HP OfficeJet Pro 9130e | User Guide - Page 36
    password, enter your new password. ● The EWS is not accessible beyond the network firewall. Use the EWS to view or change IP configuration settings, and manually set an IPv4 address, subnet mask and default gateway. Open the embedded web server (EWS) Open a web browser and type the IP address or
  • HP OfficeJet Pro 9130e | User Guide - Page 37
    EWS using the HP software. Find and then touch View Details. View or change network settings When troubleshooting or setting up your printer, it might be necessary to view click Network Settings. Manually change IPv4 and IPv6 TCP/IP parameters It might be necessary to manually configure a printer
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    energy-conservation settings. Update printer HP periodically releases firmware updates to enhance automatic updates or manually check for updates immediately. Update printer using . NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have
  • HP OfficeJet Pro 9130e | User Guide - Page 39
    dialog box. Depending on your software application, this button might be called Properties, Options, Setup, or Preferences. 4. Change any print settings if needed, and click OK. 5. Click and photos from your mobile devices using HP software, AirPrint, or the HP Print Service Plugin. Print 31
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    or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and to turn it on. Visit hp.com/go/wifidirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information. Tips for successful printing
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    -side down. ● Make sure paper is loaded in the main tray lays flat and the edges are not bent or torn. ● Adjust the paper-width guides in the main tray to fit snugly against all paper. Make sure that the
  • HP OfficeJet Pro 9130e | User Guide - Page 42
    ID card on the scanner glass, touch Copy, and then follow the on-screen instructions to load your ID card or complete copy on the scanner glass. Copy or has a camera, you can use the HP software to copy or scan a printed document or photo. TIP: You can use the HP software to edit, save, print, or
  • HP OfficeJet Pro 9130e | User Guide - Page 43
    Load an original in the document feeder. 2. On the control panel Home screen, touch Scan, and then touch the desired option. 3. Follow the on-screen instructions to complete the scan. Scan to a USB device from printer Use the printer control panel to scan a file directly to a USB device. NOTE: You
  • HP OfficeJet Pro 9130e | User Guide - Page 44
    , click Network and Advanced Settings from the left menu, click Web Services (Microsoft) in the Advanced Settings page, and then click the toggle basic scan options. For additional scan options or functionality, scan from the HP software. 1. Load your original print-side down on the scanner glass or
  • HP OfficeJet Pro 9130e | User Guide - Page 45
    the tile is missing, tap or click Personalize Tiles to add it to your home screen. NOTE: If you cannot find this feature in the HP software, it might not be available in your country/region. 3. Fill out the necessary information and enable a cover page if required. 4. Attach an existing file
  • HP OfficeJet Pro 9130e | User Guide - Page 46
    fax is set up correctly by running the fax setup test from the printer control panel. See Fax test report. ● You can send a secure fax using scan and fax multiple pages at once from your mobile device or computer. See Use HP software. Send a fax You can send a fax in a variety of ways, depending
  • HP OfficeJet Pro 9130e | User Guide - Page 47
    have installed HP software on your computer, the printer is connected to a working telephone line button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. After you touch Send Fax, and then follow the on-screen instructions to proceed. TIP: By default, the printer is set
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    number. ● Touch the Address Book icon next to the Enter the Fax Number field to open the Address Book. 6. Touch Send. Follow the on-screen instructions that might occur. Send a fax using the printer memory You can scan a black-and-white fax into memory and then send the fax from memory
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    fax is stored in the printer memory until the copying finishes. Receive a fax manually When you are on the phone, the person you are speaking with can send handset to talk or listen for fax tones. ● You can receive faxes manually from a phone that is directly connected to the Fax port on the back
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    incoming calls. 7. If you are currently on the phone with the sender, instruct the sender to press Send Fax on their fax machine. 8. Do the following of fax numbers you can block varies by model). You can block specific fax numbers by adding them to the blocked fax numbers, unblock these numbers
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    instructions HP software. Create an address book contact You can store fax numbers as address book contacts. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Contacts. 3. Touch Add Contact. 4. Touch Display Name* to enter your personal or company display name manually
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    Menu. 2. Scroll to Utilities and touch Contacts. 3. Touch Add Group to enter your personal or company group name manually, and then touch OK. 4. Touch Group Name* to enter a group name manually by using the keyboard, and then touch OK. 5. Touch Members, select the contacts that you want to include
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    the group name manually and choose the members settings for the redial options. All redial options work only when sending faxes from memory with Scan and Fax method turned Redial on Error: Redials automatically if there has been a problem communicating with the receiving fax machine. ● Redial on No
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    ● Pulse Dialing Mode: Change to pulse dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. ● Dialing Prefix: Make sure to include any pauses or other required numbers such as an area code, an access code for numbers
  • HP OfficeJet Pro 9130e | User Guide - Page 55
    number on the top of every fax you send. HP recommends that you set up the fax header by using HP software. You can also set up the fax touch Fax Setup. 4. On the Basic Fax Setup screen, touch Country/Region* and scroll to select the country/region. 5. Touch Fax Header Name* to manually enter your
  • HP OfficeJet Pro 9130e | User Guide - Page 56
    For an undefined group or a group-dial fax, the billing code count is increased for each successful fax that is sent to each destination. By default, the billing code setting is turned off. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Settings. 3. Touch Fax
  • HP OfficeJet Pro 9130e | User Guide - Page 57
    . ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call rings and the printer to answer in the maximum number of rings. In this setup, the answering machine answers the call and the printer monitors the line. If
  • HP OfficeJet Pro 9130e | User Guide - Page 58
    you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you connect the printer to a line with distinctive ring, have your
  • HP OfficeJet Pro 9130e | User Guide - Page 59
    want to add and then touch Add. 5. Touch OK. Follow the on-screen instructions. Set the Fax Speed (send or receive) settings If you use one of phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service
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    If you experience problems sending and receiving faxes, try using a slower Speed. The forwarded in black and white, regardless of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is
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    and forward the fax. ● Touch Enter Fax Number to enter the fax number manually of the fax machine intended to receive the forwarded faxes. NOTE: ● If the settings using the embedded web server (EWS). 1. Open the EWS. See Use HP software. 2. From the left menu, click Fax, and then click Fax Archive
  • HP OfficeJet Pro 9130e | User Guide - Page 62
    . If you experience problems faxing, try using a slower fax speed or disabling the fax Error Correction Mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
  • HP OfficeJet Pro 9130e | User Guide - Page 63
    Fax reports You can manually print fax reports as required to obtain the information the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. See Check estimated ink levels. ● Ink level alerts and indicators provide estimates for planning purposes
  • HP OfficeJet Pro 9130e | User Guide - Page 64
    and Blocked Fax Report. 4. Touch Print to begin printing. Fax Trace Report A fax trace report has information that can help resolve fax transmission problems. 1. On the control panel Home screen, touch Menu. 2. Scroll to Utilities and touch Tools. 3. Touch Reports, Fax Reports, and Fax Trace Report
  • HP OfficeJet Pro 9130e | User Guide - Page 65
    all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
  • HP OfficeJet Pro 9130e | User Guide - Page 66
    You might need to connect the phone cord to your country/region adapter. Table 7-3 Combination of equipment and services sharing your fax line Recommended fax setup Combinations sharing your fax line Case A: Separate fax line (no voice calls received) Fax line Case B: Set up the printer with
  • HP OfficeJet Pro 9130e | User Guide - Page 67
    fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL
  • HP OfficeJet Pro 9130e | User Guide - Page 68
    to your country/region adapter. Get additional phone cords for this setup if needed. You can purchase phone cords from electronics stores that sell wall jack. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance
  • HP OfficeJet Pro 9130e | User Guide - Page 69
    to configure the ports for specific phone equipment. For example, with your PBX phone system for instructions on how to turn off problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
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    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls
  • HP OfficeJet Pro 9130e | User Guide - Page 71
    printer cable which has a wall plug attached to it. 3. Now you need to decide how you want the printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax
  • HP OfficeJet Pro 9130e | User Guide - Page 72
    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
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    fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer
  • HP OfficeJet Pro 9130e | User Guide - Page 74
    you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
  • HP OfficeJet Pro 9130e | User Guide - Page 75
    Table 7-10 Rear view of printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. 4 DSL/ADSL modem. 5 Computer. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not
  • HP OfficeJet Pro 9130e | User Guide - Page 76
    receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up
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    Auto Answer setting. ● If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
  • HP OfficeJet Pro 9130e | User Guide - Page 78
    Table 7-12 Rear view of printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. 4 Use a minimum 26 AWG phone cord to connect to the port on the printer. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (For example, 24 AWG) UL Listed or
  • HP OfficeJet Pro 9130e | User Guide - Page 79
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
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    Rings to Answer setting on the printer to the maximum number of rings supported by your printer (The maximum number of rings varies by country/region voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance
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    Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section. NOTE: Since your
  • HP OfficeJet Pro 9130e | User Guide - Page 82
    . Set your answering machine to answer after a low number of rings. 11. Set Rings to Answer on the printer to the maximum number of rings supported by the product (The maximum number of rings varies by country/region) When the phone rings, your answering machine answers after the number of rings
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering machine Follow these steps to shared voice/fax
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    the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid to Answer on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings instructions to set up your fax. 76 Chapter 7 Fax
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond
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    printer with optional equipment, contact your local service provider or vendor for further assistance. Run the fax test Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the
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    -size paper is loaded in the input tray, before starting the test. 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. On the control panel Home screen, touch Menu. 3. Scroll to Utilities and touch Settings. 4. Touch Fax Settings, and then touch
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    HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP during installation can cause temporary printing problems. ● Do not clean the
  • HP OfficeJet Pro 9130e | User Guide - Page 89
    printing, and in printhead servicing, which keeps print supported in all countries/regions. If it is not available in your country/ region, you may still view supplies information and print a list for reference when shopping at a local HP sticker. NOTE: The Setup cartridge that comes with the
  • HP OfficeJet Pro 9130e | User Guide - Page 90
    inkjet supplies recycling program. CAUTION: HP recommends that you replace any missing or damaged cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage
  • HP OfficeJet Pro 9130e | User Guide - Page 91
    cartridge to release it, and then remove it from the slot. 4. Remove the new cartridge from its packaging. 5. Recycle the used cartridge. Visit hp.com/recycle to recycle the used cartridge. 6. Insert each cartridge securely into the indicated slot. Make sure the color-coded letter on the cartridge
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    on the memory chip. This information helps HP perform analytics for business operations, customer support, and product improvement. 1. On the control with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached
  • HP OfficeJet Pro 9130e | User Guide - Page 93
    Visit hp.com/supplies for more information about the supplies limited warranty, and then navigate to the warranty section of the site. Cartridge warranty information 85
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    help, and also If the suggestions do not solve the problems, try getting help using one of the support services, contact HP support. Visit hp.com/support for more information. Jams and paper-feed issues Learn how to troubleshoot jams and paper-feed issues. Possible jam locations Paper jams
  • HP OfficeJet Pro 9130e | User Guide - Page 95
    Table 9-1 Possible jam locations (continued) Feature Description 4 Input Tray 2 5 Document feeder 6 Rear paper path Remove jammed paper Look in all areas where jams can occur and remove any jammed paper or foreign objects found. CAUTION: ● Do not use sharp objects, such as tweezers or
  • HP OfficeJet Pro 9130e | User Guide - Page 96
    2. Open the cartridge access door. 3. Look inside the printer and remove any jammed paper found. Move the carriage to the left and right to fully inspect the print area for any jammed paper. 4. Lift the handle of the paper path cover and remove the cover. 88 Chapter 9 Solve a problem
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    5. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: To avoid future paper jams, check the rollers and wheels for small pieces of paper. Be sure to remove all pieces of paper and foreign objects. 6. Reinsert the paper path cover until it snaps
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    7. Close the cartridge access door. 8. Close the front door. Clear a paper jam from Tray 1 Clear any jams in the tray area. 90 Chapter 9 Solve a problem
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    1. Press and hold the two buttons on both sides of the output tray to remove the output tray from the printer. 2. Remove Tray 1 from the printer. 3. Check the area inside the printer where the trays were removed, and remove any jammed paper found. Clear a paper jam from Tray 1 91
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    2 Remove the input and output trays and clear any jams found inside the tray area. 1. Pull Tray 2 out of the printer completely. 92 Chapter 9 Solve a problem
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    2. Check the area inside the printer where the trays were removed, and remove any jammed paper found. 3. Insert Tray 2 into the printer. 4. From the back of the printer, press the tab on the rear access door and open the door. Clear a paper jam from Tray 2 93
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    5. Remove any jammed paper. 6. Close the rear access door. Clear a paper jam from the document feeder Open the cover and remove any paper found in the feeder. 1. Lift the document feeder cover. 94 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130e | User Guide - Page 103
    2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift the document feeder tray. 5. Remove any jammed paper under the tray. Clear a paper jam from the document feeder 95
  • HP OfficeJet Pro 9130e | User Guide - Page 104
    bent or torn. ● Do not place too much paper in the document feeder tray. See Specifications for information on the maximum number of sheets allowed in the document feeder. ● Do not and type. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width
  • HP OfficeJet Pro 9130e | User Guide - Page 105
    problems What kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. See Load media. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides guide
  • HP OfficeJet Pro 9130e | User Guide - Page 106
    to a Wi-Fi network using the control panel. If you are still unable to print, visit hp.com/support Printing issues Learn how to troubleshoot printing issues. Fix problems with HP+ printers not printing If your HP+ printer does not print, verify that it is connected to the Internet and that you are
  • HP OfficeJet Pro 9130e | User Guide - Page 107
    instructions. 2. If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges are installed. HP+ with a Wi-Fi connection, confirm that the connection is working. 4. Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically
  • HP OfficeJet Pro 9130e | User Guide - Page 108
    Menu. c. Scroll to Utilities and touch Tools. d. Touch Troubleshooting, and then touch Print Quality. e. Select the desired option to resolve the identified issues. 6. If this does not solve the problem, then contact HP support. Visit hp.com/support for more information. Copy and scan issues Select
  • HP OfficeJet Pro 9130e | User Guide - Page 109
    problem with your fax setup. If the test passes and you are still having problems again, continue reviewing the troubleshooting information in this section. ● Try to send problems faxing, contact HP support. Visit hp.com/support wall jack. ● Try connecting a working phone and phone cord to the
  • HP OfficeJet Pro 9130e | User Guide - Page 110
    the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. time, until you identify which piece of equipment is causing the problem. ● Try connecting a working phone and phone cord to the telephone wall jack that you
  • HP OfficeJet Pro 9130e | User Guide - Page 111
    problem. - If the Line Current Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The
  • HP OfficeJet Pro 9130e | User Guide - Page 112
    UL Listed or CSA Certified Telecommunications Line Cord. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using again. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you
  • HP OfficeJet Pro 9130e | User Guide - Page 113
    off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems (a splitter is a two-cord ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must
  • HP OfficeJet Pro 9130e | User Guide - Page 114
    is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone and the printer to answer in the maximum number of rings supported. In this setup, the answering machine answers the call and the printer monitors the
  • HP OfficeJet Pro 9130e | User Guide - Page 115
    problems sending faxes ● Print only after problems receiving faxes ● Print after any fax problems Fax test report Print fax test report to test fax setup office setup instructions. 2. On the control panel Home screen, touch Menu. 3. Scroll to Utilities and touch Tools. 4. Touch Troubleshooting, and
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    Tools. 3. Touch Troubleshooting, and then touch Fax touch Tools. 3. Touch Troubleshooting, and then touch Fax troubleshoot network and connection issues. Fix Wi-Fi connection Select one of the following troubleshooting HP online troubleshooting tool to solve your printer issues. 108 Chapter 9 Solve
  • HP OfficeJet Pro 9130e | User Guide - Page 117
    , use HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor: Download and run HP Print and HP Print and Scan Doctor to help diagnose and fix issues automatically. - Visit hp.com/support for information and utilities that can help you fix many common printer problems
  • HP OfficeJet Pro 9130e | User Guide - Page 118
    in the power cord again. 3. Press the Power button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. Visit hp.com/support for more information. Understand printer reports Learn more about how to print some useful printer
  • HP OfficeJet Pro 9130e | User Guide - Page 119
    Provides information about your printer network connection or to troubleshoot connection issues. ● Web Access Test Report Provides information about the printer status, DNS setting, and the IP address. If the printer is connected to a Wi-
  • HP OfficeJet Pro 9130e | User Guide - Page 120
    by pressing the Power button and unplug the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. 112 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130e | User Guide - Page 121
    2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). Table 9-4 Clean the document feeder Feature Description 1 Rollers 2 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the
  • HP OfficeJet Pro 9130e | User Guide - Page 122
    printhead. If print quality problems persist after cleaning and aligning, contact HP support. Visit hp.com/support for more information. ● Troubleshooting, and then touch Print Quality. 5. Select the desired option, and then follow the on-screen instructions. You can also do the same from the HP
  • HP OfficeJet Pro 9130e | User Guide - Page 123
    feature and change the desired settings. HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper
  • HP OfficeJet Pro 9130e | User Guide - Page 124
    anytime on the register.hp.com website. Additional warranty options Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your country/region and language, then explore the service plan options available for your printer. 116 Chapter 9 Solve a problem
  • HP OfficeJet Pro 9130e | User Guide - Page 125
    about environmental guidelines that HP follows during the electricity. ● Sleep After initial setup, the printer enters Sleep mode this feature is off. It only works when printing on plain paper. Additionally, NOTE: Quiet Mode is not supported when printing photos or envelopes. 1. On the control
  • HP OfficeJet Pro 9130e | User Guide - Page 126
    server (EWS). Optimize printing supplies To optimize printing supplies such as ink and paper, try the following: ● Visit hp.com/recycle to recycle used Original HP ink cartridges through HP Planet Partners. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in
  • HP OfficeJet Pro 9130e | User Guide - Page 127
    or all countries/regions. Specifications HP support website provides information about the product specifications including acoustic information, print resolutions, and system requirements. Visit hp.com/support for more information. Environmental specifications ● Operating temperature: 5° to 40
  • HP OfficeJet Pro 9130e | User Guide - Page 128
    drop-on-demand thermal inkjet ● Language: PCL3 GUI ● Print resolution: Visit hp.com/support for a list of supported print resolutions. ● Print margins: Visit hp.com/support for margin settings of different media. Power specifications ● Input voltage: 100-240 Vac (+/- 10%) ● Input frequency: 50/60 Hz
  • HP OfficeJet Pro 9130e | User Guide - Page 129
    x 356 mm (8.5 x 14 inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send and receive. ● Automatic redial on Archive specifications - Supported file types: TIFF and PDF - Supported fax types: black-and-white faxes Cartridge yield ● Visit hp.com/support for
  • HP OfficeJet Pro 9130e | User Guide - Page 130
    made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further information, B VCCI (Class B) compliance statement for users in Japan Power cord instructions Make sure your power source is adequate for the product voltage rating
  • HP OfficeJet Pro 9130e | User Guide - Page 131
    at least one EU Member State and in United Kingdom. The full EU and UK Declaration of Conformity can be found at the following website: hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of
  • HP OfficeJet Pro 9130e | User Guide - Page 132
    must be provided to the telephone company. Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C. HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions
  • HP OfficeJet Pro 9130e | User Guide - Page 133
    manual, for repair and (or) warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment from the network until the problem is resolved. Connection to Party Line Service Equipment Technical Specifications. This is
  • HP OfficeJet Pro 9130e | User Guide - Page 134
    verwendet werden. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human
  • HP OfficeJet Pro 9130e | User Guide - Page 135
    Notice to users in Taiwan (5 GHz) Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field
  • HP OfficeJet Pro 9130e | User Guide - Page 136
    can also block cartridges using a non-HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive
  • HP OfficeJet Pro 9130e | User Guide - Page 137
    from a reputable and well-managed source.1 ● Conserve resources-look for paper made with recycled content. ● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the
  • HP OfficeJet Pro 9130e | User Guide - Page 138
    EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: hp.com/go/reach. EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more
  • HP OfficeJet Pro 9130e | User Guide - Page 139
    this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental
  • HP OfficeJet Pro 9130e | User Guide - Page 140
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to hp.com/recycle. 132 Appendix A Technical information
  • HP OfficeJet Pro 9130e | User Guide - Page 141
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP OfficeJet Pro 9130e | User Guide - Page 142
    The Table of Hazardous Substances/Elements and their Content (China) Table A-2 The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 9130e | User Guide - Page 143
    of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. Declaration of the Presence Condition of the Restricted
  • HP OfficeJet Pro 9130e | User Guide - Page 144
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