HP OfficeJet Pro 9720 User Guide

HP OfficeJet Pro 9720 Manual

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  • HP OfficeJet Pro 9720 | User Guide - Page 1
  • HP OfficeJet Pro 9720 | User Guide - Page 2
    . - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP OfficeJet Pro 9720 | User Guide - Page 3
    Connect your printer...7 Connect to a Wi-Fi network ...7 Check Wi-Fi status...7 Turn on Wi-Fi...7 Connect to a Wi-Fi network using the HP software...8 Connect to a Wi-Fi network using the control panel ...8 Connect to an Ethernet network ...8 Connect using a USB cable ...9 Change the connection type
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    (EWS) ...26 Find printer IP address ...27 View or change network settings...27 Manually change IPv4 and IPv6 TCP/IP parameters...27 Assign or change the system password...27 39 Cartridge warranty information ...40 8 Solve a problem ...41 Jams and paper-feed issues...41 Possible jam locations...41 iv
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    Solve paper-feed problems ...48 Printer is unable to print ...49 Printing issues ...50 Fix problems with page not settings ...59 HP support ...59 Contact HP...60 9 HP EcoSolutions (HP and the statement for users in Japan ...67 Power cord instructions ...67 Notice to users in Japan about the power
  • HP OfficeJet Pro 9720 | User Guide - Page 6
    Printers ...70 Accessibility ...71 Environmental product stewardship program ...71 HP tips for reducing environmental impact...71 Eco-Tips ...72 72 SEPA Ecolabel User Information (China)...72 Recycling program ...73 HP inkjet supplies recycling program ...73 Battery disposal in Taiwan...73
  • HP OfficeJet Pro 9720 | User Guide - Page 7
    Feature Description 1 Power button 2 Control panel display 3 Scanner lid 4 Scanner glass 5 Cartridge access door 6 Output tray extension 7 Input tray 8 Document feeder 9 Document feeder paper-width guides 10 Document feeder tray 11 Output tray 12 Tray cover Get started 1
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    Print supplies area Parts in the print supplies area. Table 1-2 Print supplies area Feature Description 1 Printhead 2 Cartridges 3 Cartridge access door 4 PIN label NOTE: Cartridges must be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing
  • HP OfficeJet Pro 9720 | User Guide - Page 9
    view Sl. No. Description 1 Ethernet network port 2 Rear USB port To use all the available features of this printer, complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if needed. 3 Power connection 4 Rear access door Control panel
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    Control panel display Check printer status, perform printer tasks, and change printer settings. Table 1-4 Control panel display Feature Icon Description 1 Wi-Fi light Indicates the printer Wi-Fi connection status. ● Solid blue light indicates that the Wi-Fi connection is established and you
  • HP OfficeJet Pro 9720 | User Guide - Page 11
    or change printer settings. You can also change printer settings using the HP software or the embedded web server (EWS). 1. On the control panel changes. TIP: Touch Home to return to the main screen. Use HP software HP software helps you perform printer tasks from a mobile device or computer.
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    reports, and order supplies. NOTE: ● You can download the HP software from the app store for your device. ● HP software supports mobile devices and computers running on certain versions of iOS, Android, , always make sure to follow this procedure to avoid possible problems. 6 Chapter 1 Get started
  • HP OfficeJet Pro 9720 | User Guide - Page 13
    a Wi-Fi password. TIP: ● Visit hpsmart.com/wirelessprinting for more information about setting up and using the printer wirelessly. ● If you run into any problem with Wi-Fi connect, see Restore original network settings. Check Wi-Fi status You can view the status of the printer Wi-Fi connection from
  • HP OfficeJet Pro 9720 | User Guide - Page 14
    See Use HP software. NOTE: ● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth. ● Turn on Bluetooth and location services on your or Wi-Fi Protected Setup, and then follow the on-screen instructions to add the printer to your network. The blue Wi-Fi light
  • HP OfficeJet Pro 9720 | User Guide - Page 15
    your printer and router using an Ethernet cable. 3. Open the HP software on your computer. If prompted, create or sign in to an HP account and register the printer. 4. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer. Connect using a USB cable
  • HP OfficeJet Pro 9720 | User Guide - Page 16
    3 Load media Learn how to load paper and change media settings. Load standard paper Load a stack of paper into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 2. Flip the tray cover
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    3. Insert paper with the side to be printed facing down. 4. Adjust the paper guides until they touch the edges of the paper stack. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. Load standard paper 11
  • HP OfficeJet Pro 9720 | User Guide - Page 18
    5. Flip the tray cover to close. 6. Reinsert the tray into the printer. 7. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 8. Pull out the output tray extension. Load B-size paper Load a stack of paper into the tray. 12 Chapter 3
  • HP OfficeJet Pro 9720 | User Guide - Page 19
    NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 2. Press the button near the front end of the tray to extend the input tray. 3. Flip the tray cover outward. Load B-size paper 13
  • HP OfficeJet Pro 9720 | User Guide - Page 20
    they touch the edges of the paper stack. 5. Insert paper with the side to be printed facing down. 6. Adjust the paper guides until they touch the edges of the paper stack. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does
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    7. Flip the tray cover to close. 8. Reinsert the tray into the printer. NOTE: When the tray has been extended, the tray will extend beyond the front edge of the printer. Load B-size paper 15
  • HP OfficeJet Pro 9720 | User Guide - Page 22
    9. Change or retain the paper settings on the control panel. Make sure the settings match the paper type and size loaded. 10. Pull out the output tray extension. Load an envelope Load envelopes into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper
  • HP OfficeJet Pro 9720 | User Guide - Page 23
    1. Pull out the input tray. 2. Flip the tray cover outward. 3. Insert paper with the side to be printed facing down. 4. Adjust the paper guides until they touch the edges of the paper stack. Make sure the stack of envelopes is aligned with the appropriate paper-size indicators and does
  • HP OfficeJet Pro 9720 | User Guide - Page 24
    5. Flip the tray cover to close. 18 Chapter 3 Load media
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    6. Reinsert the tray into the printer. 7. Pull out the output tray extension. Load cards and photo paper Load cards and photo paper into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. Load cards and photo paper 19
  • HP OfficeJet Pro 9720 | User Guide - Page 26
    1. Pull out the input tray. 2. Flip the tray cover outward. 3. Insert paper with the side to be printed facing down. 4. Adjust the paper guides until they touch the edges of the stack of cards or photo and flip the tray cover. Make sure the stack of paper is aligned
  • HP OfficeJet Pro 9720 | User Guide - Page 27
    5. Flip the tray cover to close. Load cards and photo paper 21
  • HP OfficeJet Pro 9720 | User Guide - Page 28
    6. Reinsert the tray into the printer. 7. Pull out the output tray extension. Load an original on the scanner glass Copy or scan an original by placing it on the scanner glass. NOTE: ● The scanner might not work correctly if the scanner glass and lid backing are not clean. See Printer maintenance. ●
  • HP OfficeJet Pro 9720 | User Guide - Page 29
    on the scanner glass. Align the original to the indicated corner and the engraved guides along the edges of the scanner glass. 3. Close the lid. Load an feeder, this might cause damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to
  • HP OfficeJet Pro 9720 | User Guide - Page 30
    refer to the diagram on the document feeder tray. 2. Adjust the paper guides until they touch the edges of the paper stack. Change the default before buying large quantities. Use HP paper for optimum print quality. Visit hp.com for more information about HP paper. HP recommends plain papers with the
  • HP OfficeJet Pro 9720 | User Guide - Page 31
    Tips for selecting and using paper For best results, follow the guidelines when loading paper into a tray or document feeder. ● Load only one type and one size of paper at a time. ● Make sure the paper is loaded correctly. ● Do not overload the tray. ● Avoid loading the following paper to prevent
  • HP OfficeJet Pro 9720 | User Guide - Page 32
    password, enter your new password. ● The EWS is not accessible beyond the network firewall. Use the EWS to view or change IP configuration settings, and manually set an IPv4 address, subnet mask and default gateway. Open the embedded web server (EWS) Open a web browser and type the IP address or
  • HP OfficeJet Pro 9720 | User Guide - Page 33
    EWS using the HP software. Find and then touch View Details. View or change network settings When troubleshooting or setting up your printer, it might be necessary to view click Network Settings. Manually change IPv4 and IPv6 TCP/IP parameters It might be necessary to manually configure a printer
  • HP OfficeJet Pro 9720 | User Guide - Page 34
    energy-conservation settings. Update printer HP periodically releases firmware updates to control panel You can update your printer firmware manually using the control panel. 1. On the NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have
  • HP OfficeJet Pro 9720 | User Guide - Page 35
    any print settings if needed. 4. Click Print to print. Print from mobile devices You can print documents and photos from your mobile devices using HP software, AirPrint, or the HP Print Service Plugin. ● HP software: Visit hp.com/mobileprinting for more information on mobile printing. Print 29
  • HP OfficeJet Pro 9720 | User Guide - Page 36
    later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store to turn it on. Visit hp.com/go/wifidirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information. Tips for successful printing To
  • HP OfficeJet Pro 9720 | User Guide - Page 37
    print-side down. ● Make sure paper is loaded in the tray lays flat and the edges are not bent or torn. ● Adjust the paper-width guides in the tray to fit snugly against all paper. Make sure that the guides do not bend the paper in the tray. Paper loading tips 31
  • HP OfficeJet Pro 9720 | User Guide - Page 38
    ID card on the scanner glass, touch Copy, and then follow the on-screen instructions to load your ID card or complete copy on the scanner glass. Copy or has a camera, you can use the HP software to copy or scan a printed document or photo. TIP: You can use the HP software to edit, save, print, or
  • HP OfficeJet Pro 9720 | User Guide - Page 39
    Load an original in the document feeder. 2. On the control panel Home screen, touch Scan, and then touch the desired option. 3. Follow the on-screen instructions to complete the scan. Scan to a USB device from printer Use the printer control panel to scan a file directly to a USB device. NOTE: You
  • HP OfficeJet Pro 9720 | User Guide - Page 40
    , click Network and Advanced Settings from the left menu, click Web Services (Microsoft) in the Advanced Settings page, and then click the toggle basic scan options. For additional scan options or functionality, scan from the HP software. 1. Load your original print-side down on the scanner glass or
  • HP OfficeJet Pro 9720 | User Guide - Page 41
    the tile is missing, tap or click Personalize Tiles to add it to your home screen. NOTE: If you cannot find this feature in the HP software, it might not be available in your country/region. 3. Fill out the necessary information and enable a cover page if required. 4. Attach an existing file
  • HP OfficeJet Pro 9720 | User Guide - Page 42
    certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers ● Dropping, jarring, or rough handling during installation can cause temporary printing problems. ● Do not clean the printhead unnecessarily. This wastes ink and shortens
  • HP OfficeJet Pro 9720 | User Guide - Page 43
    ink for your printer. NOTE: Ordering ink online is not supported in all countries/regions. If it is not available in your country/ region, you may still view supplies information and print a list for reference when shopping at a local HP reseller. ● In the embedded web server (EWS), click Supplies
  • HP OfficeJet Pro 9720 | User Guide - Page 44
    CAUTION: HP recommends that you replace any missing or damaged cartridges as soon as possible to avoid print remove it from the slot. 3. Remove the new cartridge from its packaging. 4. Recycle the used cartridge. Visit hp.com/recycle to recycle the used cartridge. 38 Chapter 7 Manage cartridges
  • HP OfficeJet Pro 9720 | User Guide - Page 45
    matches that on the slot. 6. Repeat these steps to replace the other cartridges. 7. Close the cartridge access door. Store supply user data The HP cartridges used with this printer contain a memory chip that assists in printer operation. This memory chip may store a limited set of supply and printer
  • HP OfficeJet Pro 9720 | User Guide - Page 46
    This information helps HP perform analytics for business operations, customer support, and product improvement. 1. On the in YYYY/MM format, may be found on the cartridge as indicated: Visit hp.com/supplies for more information about the supplies limited warranty, and then navigate to the
  • HP OfficeJet Pro 9720 | User Guide - Page 47
    help, and also If the suggestions do not solve the problems, try getting help using one of the support services, contact HP support. Visit hp.com/support for more information. Jams and paper-feed issues Learn how to troubleshoot jams and paper-feed issues. Possible jam locations Paper jams
  • HP OfficeJet Pro 9720 | User Guide - Page 48
    printer where the input tray was. Reach into the gap and remove any jammed paper. 3. Reinsert the input tray into the printer. 42 Chapter 8 Solve a problem
  • HP OfficeJet Pro 9720 | User Guide - Page 49
    Clear a paper jam from the print zone Remove any objects, such as paper, blocking the print zone. NOTE: Do not turn off the printer when there is a paper jam. 1. Open the cartridge access door. 2. If the print carriage is not obstructed, move the print carriage to the far right of the printer and
  • HP OfficeJet Pro 9720 | User Guide - Page 50
    the rear of the printer. 2. Press the two buttons on the rear access door and open the door. 3. Remove any jammed paper. 44 Chapter 8 Solve a problem
  • HP OfficeJet Pro 9720 | User Guide - Page 51
    4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely. 5. Remove any jammed paper. 6. Insert the paper path cover back into the printer. 7. Close the rear access door. Clear a paper jam from the document feeder Open the cover and remove any paper found in
  • HP OfficeJet Pro 9720 | User Guide - Page 52
    1. Lift the cover of the document feeder. 2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 46 Chapter 8 Solve a problem
  • HP OfficeJet Pro 9720 | User Guide - Page 53
    4. Lift the document feeder tray. 5. Remove any jammed paper under the tray. 6. Lower the document feeder tray. 7. Lift the scanner lid to check, if there is jammed paper, remove it. Reset the printer Reset the printer to recover from printer errors and failures. NOTE: Check power connection and
  • HP OfficeJet Pro 9720 | User Guide - Page 54
    kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. See Load media. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are
  • HP OfficeJet Pro 9720 | User Guide - Page 55
    by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printer is unable to print Learn how to troubleshoot when the printer is unable to print. Check printer connection to
  • HP OfficeJet Pro 9720 | User Guide - Page 56
    If you are still unable to print, visit hp.com/support Printing issues Learn how to troubleshoot printing issues. Fix problems with page not printing (unable to print) Learn how to troubleshoot printing issues. Resolve print issues Make sure that the printer is turned on and that there is paper in
  • HP OfficeJet Pro 9720 | User Guide - Page 57
    again. Fix print quality issues Learn how to troubleshoot print quality issues. NOTE: To avoid print quality problems, always turn the printer off (using the Power to improve print quality. 1. Make sure you are using original HP cartridges and the cartridges are not low on ink. See Check estimated
  • HP OfficeJet Pro 9720 | User Guide - Page 58
    resolve the identified issues. 6. If this does not solve the problem, then contact HP support. Visit hp.com/support for more information. Copy and scan issues Select any of the following troubleshooting options. ● Use an HP online troubleshooting tool to solve your copy and scan. ● Download and run
  • HP OfficeJet Pro 9720 | User Guide - Page 59
    , use HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor: Download and run HP Print and HP Print and Scan Doctor to help diagnose and fix issues automatically. - Visit hp.com/support for information and utilities that can help you fix many common printer problems
  • HP OfficeJet Pro 9720 | User Guide - Page 60
    in the power cord again. 3. Press the Power button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. Visit hp.com/support for more information. Understand printer reports Learn more about how to print some useful printer
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    Provides information about your printer network connection or to troubleshoot connection issues. ● Web Access Test Report Provides information about the printer status, DNS setting, and the IP address. If the printer is connected to a Wi-
  • HP OfficeJet Pro 9720 | User Guide - Page 62
    by pressing the Power button and unplug the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. 56 Chapter 8 Solve a problem
  • HP OfficeJet Pro 9720 | User Guide - Page 63
    2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). Clean the document feeder 57
  • HP OfficeJet Pro 9720 | User Guide - Page 64
    printhead. If print quality problems persist after cleaning and aligning, contact HP support. Visit hp.com/support for more information. ● Troubleshooting, and then touch Print Quality. 5. Select the desired option, and then follow the on-screen instructions. You can also do the same from the HP
  • HP OfficeJet Pro 9720 | User Guide - Page 65
    feature and change the desired settings. HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper
  • HP OfficeJet Pro 9720 | User Guide - Page 66
    HP Print and Scan Doctor to help diagnose and fix issues automatically. Contact HP If you need help from an HP technical support representative to solve a problem, visit: Visit hp.com/support register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not
  • HP OfficeJet Pro 9720 | User Guide - Page 67
    Additional warranty options Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your country/region and language, then explore the service plan options available for your printer. Additional warranty options 61
  • HP OfficeJet Pro 9720 | User Guide - Page 68
    For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product print at normal speed, turn this feature off. NOTE: Quiet Mode is not supported when printing photos or envelopes. 1. On the control panel Home screen, touch Menu
  • HP OfficeJet Pro 9720 | User Guide - Page 69
    com/recycle to recycle used Original HP ink cartridges through HP Planet Partners. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. Doing so
  • HP OfficeJet Pro 9720 | User Guide - Page 70
    herein is subject to change without notice. Some statements might not be applicable for your printer or all countries/regions. Specifications HP support website provides information about the product specifications including acoustic information, print resolutions, and system requirements. Visit
  • HP OfficeJet Pro 9720 | User Guide - Page 71
    capacity ● Plain paper sheets (60 to 90 grams per square meter [16 to 24 lb]): Up to 35 Paper size and weights See HP software for the list of supported paper sizes. ● Plain paper: 60 to 105 grams per square meter (16 to 28 lb) ● Envelopes: 75 to 90 grams per square
  • HP OfficeJet Pro 9720 | User Guide - Page 72
    Cartridge yield ● Visit hp.com/support for more information on estimated cartridge yields. Regulatory notices radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
  • HP OfficeJet Pro 9720 | User Guide - Page 73
    B) compliance statement for users in Japan Power cord instructions Make sure your power source is adequate for the The full EU and UK Declaration of Conformity can be found at the following website: hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which
  • HP OfficeJet Pro 9720 | User Guide - Page 74
    might lead to interference issues with existing radio services. Regulatory information for wireless products This section contains during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human
  • HP OfficeJet Pro 9720 | User Guide - Page 75
    exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation. Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.
  • HP OfficeJet Pro 9720 | User Guide - Page 76
    la impresora. Notice to users in Japan Dynamic Security Enabled Printers This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip enables the use of reused, remanufactured, and refilled cartridges. 70 Appendix A Technical information
  • HP OfficeJet Pro 9720 | User Guide - Page 77
    enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured your printer, please visit hp.com/support/inkjet/accessibility Environmental product stewardship program HP is committed to providing quality
  • HP OfficeJet Pro 9720 | User Guide - Page 78
    EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: hp.com/go/reach. EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more
  • HP OfficeJet Pro 9720 | User Guide - Page 79
    this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental
  • HP OfficeJet Pro 9720 | User Guide - Page 80
    Additional ENERGY STAR certified imaging product model information is listed at: hp.com/go/energystar China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W W W GB 21521 标准。 74 Appendix A Technical information
  • HP OfficeJet Pro 9720 | User Guide - Page 81
    more information, please contact your household waste disposal service, or go to hp.com/recycle. Waste disposal for Brazil Este produto . Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei
  • HP OfficeJet Pro 9720 | User Guide - Page 82
    The Table of Hazardous Substances/Elements and their Content (China) Table A-1 The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 9720 | User Guide - Page 83
    of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. Declaration of the Presence Condition of the Restricted
  • HP OfficeJet Pro 9720 | User Guide - Page 84
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