HP OfficeJet Pro 9730 User Guide

HP OfficeJet Pro 9730 Manual

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  • HP OfficeJet Pro 9730 | User Guide - Page 1
  • HP OfficeJet Pro 9730 | User Guide - Page 2
    the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    Table of contents 1 Get started ...1 Printer views ...1 Front view...1 Print supplies area ...2 Rear view ...2 Control panel features...3 Tilt the control panel ...3 Control panel display...3 Function buttons ...4 Change printer settings...5 Use HP software...5 Turn printer off ...6 2 Connect your
  • HP OfficeJet Pro 9730 | User Guide - Page 4
    using the embedded web server (EWS) ...25 Open the embedded web server (EWS) ...26 Find printer IP address ...26 View or change network settings...26 Manually change IPv4 and IPv6 TCP/IP parameters...26 Assign or change the system password...26 Change energy-conservation settings ...27 Update
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    Understand printer reports ...58 Print a printer report...58 Printer maintenance ...58 Clean the scanner glass ...58 Clean the exterior ...60 Clean the document feeder ...60 Maintain the printhead and cartridges ...61 Restore settings ...62 HP support ...63 Contact HP...63 9 HP EcoSolutions (HP and
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    Power cord instructions ...70 Notice to users in Japan about the power cord...70 Noise emission information for wireless products ...72 Dynamic Security Enabled Printers ...74 Accessibility ...74 Environmental product stewardship program ...75 HP tips for reducing environmental impact...75 Eco-Tips
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    parts, control panel features, and other printer functionalities. Printer views Printer parts and their descriptions. Front view Printer parts on the front. Table 1-1 Printer front view Sl. No. Description 1 Power button 2 Front USB port 3 Control panel display 4 Scanner lid 5 Scanner
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    -width guides 12 Document feeder tray 13 Output tray 14 Tray cover Print supplies area Parts in the print supplies area. Table 1-2 Print supplies area Feature Description 1 Printhead 2 Cartridges 3 Cartridge access door 4 PIN label NOTE: Cartridges must be kept in the printer to
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    No. Description 1 Ethernet network port 2 Rear USB port To use all the available features of this printer, complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if needed. 3 Power connection 4 Rear access door Control panel features The
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    settings. 4 Function buttons Touch to perform common tasks. Function buttons Perform printer tasks. Table 1-5 Function buttons Function Button Description Menu Access printer functions, view and change printer settings, print reports, and get help information. Copy Copy a document, an ID
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    the necessary changes. TIP: Touch Home to return to the main screen. Use HP software HP software helps you perform printer tasks from a mobile device or computer. ● Set up and connect your printer. ● Print and scan documents and photos. ● Share documents through email and other applications. Change
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    in some languages and only supports some file formats. Some features are only available on certain printers or models. Install the HP software and create an HP account: 1. Visit 123.hp.com to download and install the HP software on your device. 2. Open the HP software. If prompted, create or
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    working properly. The blue Wi-Fi light on the printer control panel is lit when Wi-Fi is turned on. ● The printer and the devices that use the printer are on the same network (subnet). While connecting the printer up and using the printer wirelessly. ● If you run into any problem with Wi-Fi connect,
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    device to set up or connect the printer to your Wi-Fi network. See Use HP software. NOTE: ● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth. ● Turn on Bluetooth and location services on your mobile device. ● Make sure your printer Wi-Fi is turned on and the
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    you can print using a USB cable if needed. 1. Connect the printer and computer using a USB cable. 2. Open the HP software on your computer. If prompted, create or sign in to an HP account and register the printer. 3. In HP software, add the printer, and then follow the on-screen instructions to add
  • HP OfficeJet Pro 9730 | User Guide - Page 16
    paper Load a stack of paper into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 2. Flip the tray cover outward. 10 Chapter 3 Load media
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    3. Insert paper with the side to be printed facing down. 4. Adjust the paper guides until they touch the edges of the paper stack. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not exceed the stack-height marking in the tray. Load standard paper 11
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    5. Flip the tray cover to close. 6. Reinsert the tray into the printer. 7. Change or retain the paper settings on the control panel. Make sure the settings match Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 12 Chapter 3 Load media
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    1. Pull out the input tray. 2. Press the button near the front end of the tray to extend the input tray. 3. Flip the tray cover outward. Load B-size paper 13
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    they touch the edges of the paper stack. 5. Insert paper with the side to be printed facing down. 6. Adjust the paper guides until they touch the edges of the paper stack. Make sure the stack of paper is aligned with the appropriate paper-size indicators and does
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    7. Flip the tray cover to close. 8. Reinsert the tray into the printer. NOTE: When the tray has been extended, the tray will extend beyond the front edge of the printer. Load B-size paper 15
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    . Load an envelope Load envelopes into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 16 Chapter 3 Load media
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    2. Flip the tray cover outward. 3. Insert paper with the side to be printed facing down. 4. Adjust the paper guides until they touch the edges of the paper stack. Make sure the stack of envelopes is aligned with the appropriate paper-size indicators and does
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    5. Flip the tray cover to close. 6. Reinsert the tray into the printer. 18 Chapter 3 Load media
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    Load cards and photo paper into the tray. NOTE: ● Remove any paper before loading a different paper type or size. ● Do not load paper while the printer is printing. 1. Pull out the input tray. 2. Flip the tray cover outward. Load cards and photo paper 19
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    3. Insert paper with the side to be printed facing down. 4. Adjust the paper guides until they touch the edges of the stack of cards or photo and flip the tray cover. Make sure the stack of paper is aligned
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    an original on the scanner glass Copy or scan an original by placing it on the scanner glass. NOTE: ● The scanner might not work correctly if the scanner glass and lid backing are not clean. See Printer maintenance. ● Remove all originals from the document feeder tray before lifting the lid on the
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    lid. 2. Load your original print-side down on the scanner glass. Align the original to the indicated corner and the engraved guides along the edges of the only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your
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    . 3. Touch Done. Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of paper types before buying large quantities. Use HP paper for optimum print quality. Visit hp.com for more information about HP paper. Change the default paper settings
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    type and one size of paper at a time. ● Make sure the paper is loaded correctly. ● Do not overload the tray. ● Avoid loading the following paper to prevent jams and poor print quality: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations - Media that
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    PIN available on the label inside the printer access door. If you have changed the password, enter your new password. ● The EWS is not accessible beyond the network firewall. Use the EWS to view or change IP configuration settings, and manually set an IPv4 address, subnet mask and default gateway
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    manually configure a printer IP address when the printer is not detected on your network. 1. Open the EWS. 2. From the left menu, click the Network tab, and then click the Network Settings tab. 3. Click IP Settings. 4. On the IP Settings page, click the Protocols drop-down menu, and then select one
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    HP periodically releases firmware updates to enhance product functionality and fix issues. By default, if the printer is connected to the internet, the printer automatically checks for updates at regular intervals. Update printer using the control panel You can update your printer firmware manually
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    update is available, the printer installs the update and restarts. NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 28
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    , laptop, desktop computer, or other devices to print, scan, and manage your printer. Print from a Windows computer You can print from the file menu of most apps. Make sure you have installed the HP software. See Use HP software. 1. Open the document you wish to print. 2. From the File menu in your
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    AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. Print using Wi-Fi Direct With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly
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    Original HP cartridges, visit hp.com/go one page). All the paper in the stack must be of the same size and type to avoid a paper jam. ● Load paper with the print -side down. ● Make sure paper is loaded in the tray lays flat and the edges are not bent or torn. ● Adjust the paper-width guides
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    document or photo. TIP: You can use the HP software to edit, save, print, or share the copied or scanned image. 1. Open the HP software on your mobile device. 2. Tap the Plus icon or the Add Printer option. 3. Tap Copy, Camera Scan, or Printer Scan. 4. Place a document or photo in front of the
  • HP OfficeJet Pro 9730 | User Guide - Page 39
    to the cloud, email addresses, network folders, a computer, or Microsoft SharePoint sites. To set up and use these features, the printer must be connected to the same network. For more information, follow the instructions on the printer control panel. 1. Load your original print-side down on the
  • HP OfficeJet Pro 9730 | User Guide - Page 40
    from the left menu, click Web Services (Microsoft) in the Advanced Settings page , resize the image in the scanning software, and then print a copy of the enlarged image. ● If you want one file instead of multiple files, start the scan with the HP software instead of selecting Scan from the printer
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    prompted, create or sign in to an HP account and register the printer. 2. Select the Mobile Fax tile. If the tile is missing, tap or click Personalize Tiles to add it to your home screen. NOTE: If you cannot find this feature in the HP software, it might not be available in your
  • HP OfficeJet Pro 9730 | User Guide - Page 42
    also block cartridges using a non-HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive updates
  • HP OfficeJet Pro 9730 | User Guide - Page 43
    to find the right ink for your printer. NOTE: Ordering ink online is not supported in all countries/regions. If it is not available in your country/ region, you may still view supplies information and print a list for reference when shopping at a local HP reseller. ● In the embedded web server (EWS
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    inkjet supplies recycling program CAUTION: HP recommends that you replace any missing or damaged cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing. NOTE: ● See Order cartridges
  • HP OfficeJet Pro 9730 | User Guide - Page 45
    a limited set of supply and printer usage data, which may include: job size, types of job, media type, and printing frequency. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: hp.com/recycle). HP partners who assist in
  • HP OfficeJet Pro 9730 | User Guide - Page 46
    The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink . The end of warranty date, in YYYY/MM format, may be found on the cartridge as indicated: Visit hp.com/supplies for more information about the supplies limited
  • HP OfficeJet Pro 9730 | User Guide - Page 47
    try getting help using one of the support services, contact HP support. Visit hp.com/support for more information. Jams and paper-feed issues Learn how to troubleshoot jams and paper-feed issues. Possible jam locations Paper jams can occur in the following areas of the printer. Solve a problem 41
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    Separator pad 3 Document feeder 4 Print zone 5 Input Tray 1 6 hands to pull the paper straight out from the printer. ● To help avoid additional paper jams, make sure to from the print zone Remove any objects, such as paper, blocking the print zone. NOTE: Do not turn off the printer when there
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    carriage is not obstructed, move the print carriage to the far right of the printer and remove any jammed paper. If necessary, move the carriage to the far left of the printer, and remove any jammed or torn pieces of paper. 3. Close the cartridge access door. Clear a paper jam from Tray 1 Remove
  • HP OfficeJet Pro 9730 | User Guide - Page 50
    1. Pull Tray 1 out of the printer completely. 2. Check the gap in the printer where the input tray was. Reach into the gap and remove any jammed paper. 3. Insert and output trays and clear any jams found inside the tray area. 1. Pull Tray 2 out of the printer completely. 44 Chapter 8 Solve a problem
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    2. Check the gap in the printer where the input tray was. Reach into the gap and remove any jammed paper. 3. clear any jams found inside the tray area. 1. Pull Tray 1 out of the printer completely. 2. Press and hold the two buttons on both sides of the output tray to remove the output tray from
  • HP OfficeJet Pro 9730 | User Guide - Page 52
    3. Open the duplex door (above where the tray was), by holding the center and pulling it towards you. 4. Remove any jammed paper from duplex area. 5. Lift, push back, and close the duplex door. 46 Chapter 8 Solve a problem
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    6. Insert Tray 1 back into the printer. 7. Insert the output tray. Clear a paper jam from the document feeder Open the cover and remove any paper found in the feeder. 1. Lift the cover of the document feeder. Clear a paper jam from the document feeder 47
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    2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift the document feeder tray. 48 Chapter 8 Solve a problem
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    it. Clear a paper jam from the rear access area Open the rear access door and remove any jammed paper from inside the printer. 1. Turn to the rear of the printer. 2. Press the two buttons on the rear access door and open the door. Clear a paper jam from the rear access area 49
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    3. Remove any jammed paper. 4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely. 5. Remove any jammed paper. 50 Chapter 8 Solve a problem
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    help avoid paper jams, follow these guidelines. ● Always keep the printer on a flat surface. ● When paper jam occurs, try not to tilt the printer up-side down to remove any foreign materials as it might damage the printer. ● Remove printed papers from the output tray frequently. ● Make sure that you
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    the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. - Load paper into the printer only when it is not printing. - Make sure the rear access door is securely
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    panel. If you are still unable to print, visit hp.com/support Printing issues Learn how to troubleshoot printing issues. Fix problems with page not printing (unable to print) Learn how to troubleshoot printing issues. Resolve print issues Make sure that the printer is turned on and that there is
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    not turn on by itself, press the Power button to turn on the printer. 9. Try using the printer again. Fix print quality issues Learn how to troubleshoot print quality issues. NOTE: To avoid print quality problems, always turn the printer off (using the Power button), and wait until the Power button
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    If this does not solve the problem, then contact HP support. Visit hp.com/support for more information. Copy and scan issues Select any of the following troubleshooting options. ● Use an HP online troubleshooting tool to solve your copy and scan. ● Download and run HP Print and Scan Doctor to help
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    your computer or mobile devices. ● Use an HP online troubleshooting tool to solve your printer issues. Fix Wi-Fi Direct connection Complete the following to resolve Wi-Fi Direct connection. 1. Check the printer to confirm that the Wi-Fi Direct is turned on: See Print using Wi-Fi Direct to turn on Wi
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    following before restoring network settings. - Run HP Print and Scan Doctor to help diagnose and fix issues automatically. - Visit hp.com/support for information and utilities that can help you fix many common printer problems. See Restore settings. Printer hardware issues Complete the following to
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    and the printer IP address. ● Print Quality Diagnostic Report Print a diagnostics page to determine if cleaning or aligning the printheads is recommended to improve print quality. ● Wi-Fi Network Test Results Provides information about your printer network connection or to troubleshoot connection
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    much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner. 3. Close the scanner lid, and turn on the printer. Clean the scanner glass 59
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    the interior of the printer, as well as from the printer control panel. WARNING! Before cleaning the printer, turn the printer off by pressing the clean the rollers and separator pad. WARNING! Before cleaning the printer, turn the printer off by pressing the Power button and unplug the power cord
  • HP OfficeJet Pro 9730 | User Guide - Page 67
    two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You print quality problems persist after cleaning and aligning, contact HP support. Visit hp.com/support for more information. ● Align the printhead when the printer
  • HP OfficeJet Pro 9730 | User Guide - Page 68
    off the printer. Turning the printer off improperly can cause print quality problems. To clean or align the printhead from the printer control Troubleshooting, and then touch Print Quality. 5. Select the desired option, and then follow the on-screen instructions. You can also do the same from the HP
  • HP OfficeJet Pro 9730 | User Guide - Page 69
    HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper jams, network connection issues, print
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    anytime on the register.hp.com website. Additional warranty options Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your country/region and language, then explore the service plan options available for your printer. 64 Chapter 8 Solve a problem
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    It only works when printing on plain paper. Additionally, this feature is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on this feature. To print at normal speed, turn this feature off. NOTE: Quiet Mode is not supported when printing photos
  • HP OfficeJet Pro 9730 | User Guide - Page 72
    such as ink and paper, try the following: ● Visit hp.com/recycle to recycle used Original HP ink cartridges through HP Planet Partners. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink
  • HP OfficeJet Pro 9730 | User Guide - Page 73
    not be applicable for your printer or all countries/regions. Specifications HP support website provides information about the product specifications including acoustic information, print resolutions, and system requirements. Visit hp.com/support for more information. Environmental specifications
  • HP OfficeJet Pro 9730 | User Guide - Page 74
    vary according to the complexity of the document and printer model ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI ● Print resolution: Visit hp.com/support for a list of supported print resolutions. ● Print margins: Visit hp.com/support for margin settings of different media. Power
  • HP OfficeJet Pro 9730 | User Guide - Page 75
    One sided: 216 x 356 mm (8.5 x 14 inches) Cartridge yield ● Visit hp.com/support for more information on estimated cartridge yields. Regulatory notices The printer , if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
  • HP OfficeJet Pro 9730 | User Guide - Page 76
    equipment. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. B VCCI (Class B) compliance statement for users in Japan Power cord instructions Make sure your power source is adequate for the product voltage rating
  • HP OfficeJet Pro 9730 | User Guide - Page 77
    can operate in at least one EU Member State and in United Kingdom. The full EU and UK Declaration of Conformity can be found at the following website: hp.eu/certificates (Search with the outdoor might lead to interference issues with existing radio services. Products with wireless functionality 71
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    HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers any attached external antenna, if supported, shall be placed in such
  • HP OfficeJet Pro 9730 | User Guide - Page 79
    Notice to users in Taiwan (5 GHz) Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field
  • HP OfficeJet Pro 9730 | User Guide - Page 80
    also block cartridges using a non-HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive updates
  • HP OfficeJet Pro 9730 | User Guide - Page 81
    HP's Commitment to the Environment website at: hp.com/sustainableimpact HP tips for reducing environmental impact ● Choose from a wide variety of HP printing on both sides of the page. ● Conserve energy by choosing ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers
  • HP OfficeJet Pro 9730 | User Guide - Page 82
    regarding recycling of HP products, please visit: hp.com/recycle. HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
  • HP OfficeJet Pro 9730 | User Guide - Page 83
    service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power consumption HP printing is listed at: hp.com/go/energystar China Energy Label for Printer, Fax and
  • HP OfficeJet Pro 9730 | User Guide - Page 84
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to hp.com/recycle. 78 Appendix A Technical information
  • HP OfficeJet Pro 9730 | User Guide - Page 85
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP OfficeJet Pro 9730 | User Guide - Page 86
    The Table of Hazardous Substances/Elements and their Content (China) Table A-1 The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 9730 | User Guide - Page 87
    of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. Declaration of the Presence Condition of the Restricted
  • HP OfficeJet Pro 9730 | User Guide - Page 88
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