HP Officejet E800 User Guide
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- HP Officejet E800 | User Guide - Page 1
OFFICEJET 7000 User Guide E809 - HP Officejet E800 | User Guide - Page 2
- HP Officejet E800 | User Guide - Page 3
HP Officejet 7000 (E809) Wide Format printer User Guide - HP Officejet E800 | User Guide - Page 4
Read and understand all instructions in the documentation that comes with the device. 2. Observe all warnings and instructions marked on the product. normally, see Maintain and troubleshoot. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. 9. Use only - HP Officejet E800 | User Guide - Page 5
12 Recommended papers for photo printing 14 Tips for selecting and using print media 14 Understand specifications for supported media 15 Understand supported sizes 16 Understand supported media types and weights 17 Set minimum margins...18 Load media...19 Change print settings...20 To change - HP Officejet E800 | User Guide - Page 6
your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot Work with ink cartridges...44 Information on ink cartridges and the printhead 44 Check the estimated ink levels 45 Replace the ink - HP Officejet E800 | User Guide - Page 7
Clean the printhead...87 Align the printhead...88 Solve paper-feed problems...89 Solve device management problems 90 Embedded Web server cannot be opened 90 Solve network problems...91 Troubleshoot installation issues 92 Hardware installation suggestions 92 Software installation suggestions 94 - HP Officejet E800 | User Guide - Page 8
install when print quality is no longer acceptable...98 Ink Service Capacity Warning 99 Ink system failure...99 Cartridge Problem...99 The following cartridge appears to be missing or damaged online 109 Supplies...109 Ink cartridges...109 HP media...110 B Support and warranty Obtain electronic - HP Officejet E800 | User Guide - Page 9
Obtain HP telephone support 112 Before you call...112 Support process...112 HP support by phone...113 Phone support period 113 Telephone support numbers 114 Placing a call...115 After the phone support period 115 Additional warranty options 115 HP Korea customer support 115 Hewlett-Packard - HP Officejet E800 | User Guide - Page 10
troubleshooting resources that are not included in this guide services. For more information, see Toolbox (Windows). Typically installed with the device software. Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support - HP Officejet E800 | User Guide - Page 11
print quality and helps you decide whether to run any maintenance services to improve the print quality of your printouts. For more help determine which supplies are available for your product, as well as when obtaining support. The model number is printed on a label located inside the device, near - HP Officejet E800 | User Guide - Page 12
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit - HP Officejet E800 | User Guide - Page 13
1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and - HP Officejet E800 | User Guide - Page 14
OS X). Up to five computers connected to the device using a hub or router. All features are supported. Follow the instructions in To share the device on a locally shared network in this guide for further instructions. Up to five computers. The host computer must be turned on at all times, or the - HP Officejet E800 | User Guide - Page 15
If you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printhead and print quality issues. Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips - HP Officejet E800 | User Guide - Page 16
topics: • Recommended papers for printing • Recommended papers for photo printing • Tips for selecting and using print media • Understand specifications for supported media • Set minimum margins Recommended papers for printing If you want the best print quality, HP recommends using HP papers that - HP Officejet E800 | User Guide - Page 17
(continued) through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial - HP Officejet E800 | User Guide - Page 18
-width guide. For more information, see Load media. • Do not overload the trays. For more information, see Understand specifications for supported media. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other printing problems - HP Officejet E800 | User Guide - Page 19
to dry. Allowing wet media to stack up may cause smearing. Custom-sized media • Use only custom-sized media that is supported by the device. • If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the printer - HP Officejet E800 | User Guide - Page 20
Chapter 2 Understand supported sizes Media size Standard media sizes U.S. Letter* (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4* (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive ( - HP Officejet E800 | User Guide - Page 21
. + The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Input tray Type Paper Transparencies Photo media Labels Weight 60 to 105 g/m2 (16 to 28 lb bond) 280 g/m2 - HP Officejet E800 | User Guide - Page 22
Chapter 2 (continued) Tray Type Envelopes Cards Output tray All supported media Weight 75 to 90 g/m2 (20 to 24 lb bond envelope) Up to 200 g/m2 (110 lb index) Capacity (17 mm or 0.67 inch - HP Officejet E800 | User Guide - Page 23
the Advanced tab in the printer driver, and select Minimize Margins. Load media This section provides instructions for loading media into the device. Load input tray 1. Lift the output tray. 2. Slide the media guide out to the widest setting. NOTE: If you are loading larger sized media, pull the - HP Officejet E800 | User Guide - Page 24
Chapter 2 4. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray. 5. Pull out the extension on - HP Officejet E800 | User Guide - Page 25
To change default settings for all future jobs (Windows) 1. Click Start, then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. NOTE: If prompted, enter the computer administrator's password. 2. Right-click the printer icon, then click Print - HP Officejet E800 | User Guide - Page 26
the Printing Shortcuts tab, and select the printing shortcut for this print job from the drop-down list. NOTE: Not all applications support borderless printing. • To print a borderless document (Windows) • To print a borderless document (Mac OS X) To print a borderless document (Windows) 1. Load the - HP Officejet E800 | User Guide - Page 27
3. From the application, open the printer driver: a. Click File, and then click Print. b. Click Properties, Setup, or Preferences. 4. Select the print settings shortcut you want to use. 5. Change any other print settings, and then click OK. 6. Print the document. 7. If you printed on photo media - HP Officejet E800 | User Guide - Page 28
. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure that the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab - HP Officejet E800 | User Guide - Page 29
3 Configure and manage This information is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics: • Manage the device • Use device management tools • Understand the printer status page • Understand the - HP Officejet E800 | User Guide - Page 30
three times, and release the Power button. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Perform device maintenance tasks: Click the Settings tab, and then click Device Services in the left pane. • Language or country/region: Click the - HP Officejet E800 | User Guide - Page 31
any tab, click the Order Supplies button, and then follow the onscreen instructions. • Support: On any tab, click the Support button, and then select a support option. • Perform device maintenance tasks: Click the Device Services tab. • Configure network settings: Click the Network Settings tab, and - HP Officejet E800 | User Guide - Page 32
that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows - HP Officejet E800 | User Guide - Page 33
settings that have been configured for the device. These pages only appear if the device is connected to a network. Support provides a number of support services. Order Supplies connects you to online ordering of supplies. Toolbox (Windows) The Toolbox provides maintenance information about the - HP Officejet E800 | User Guide - Page 34
depending on the application that you are using.) 3. Click Feature tab and click Printer Services button. Toolbox tabs The Toolbox contains the following tabs. Tabs Estimated Ink Level Device Services Contents • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level - HP Officejet E800 | User Guide - Page 35
the printheads. For more information, see Align the printhead. • Clean Printheads: Guides you through cleaning the printheads. For more information, see Clean the printhead. Gives , calibrate the device, order supplies online, and find Web site support information. Use device management tools 31 - HP Officejet E800 | User Guide - Page 36
Clean Printheads: Guides you through cleaning the printhead. • Align: Guides you through aligning the printhead. • HP Support: Gain access to HP Web site where you can find support for the View current device information and ink cartridge status • Help troubleshoot problems 32 Configure and manage - HP Officejet E800 | User Guide - Page 37
OS X): Click Device Information and then click Print Configuration Page. • Embedded Web server: Click Settings, under Device in the left pane, click Device Services, and select Printer Status Report from the drop-down menu under Reports, and then click Print. Understand the printer status page 33 - HP Officejet E800 | User Guide - Page 38
a conventional DNS server is not used. • SLP: Shows information about the current Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports SNMPv1 protocol on IP networks. To print the network configuration page from the - HP Officejet E800 | User Guide - Page 39
automatically, double-click the setup icon on the installation CD. 3. On the CD menu, click an installation option and follow the onscreen instructions. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information - HP Officejet E800 | User Guide - Page 40
automatically, double-click the setup icon on the installation CD. 2. On the CD menu, click an installation option and follow the onscreen instructions. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information - HP Officejet E800 | User Guide - Page 41
. 4. On the CD menu, click an installation option, and then follow the onscreen instructions. 5. On the Connection Type screen, select Network Device, and then click Next. 6. Follow the onscreen instructions to complete the installation. NOTE: To share the device with Windows client computers, see - HP Officejet E800 | User Guide - Page 42
prompted to select the device model. Click Next and locate the device in the list of shared printers. 6. Click Next and follow the onscreen instructions to complete the installation. Configure the device (Mac OS X) You can use the device with a single Macintosh computer using a USB cable, or you can - HP Officejet E800 | User Guide - Page 43
. (You can run the installation program to install the device sharing software and associated Help files.) For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers - HP Officejet E800 | User Guide - Page 44
to your firewall's list of allowed ports. NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do. Another common problem is that HP software is not trusted by your firewall to access the network. This can happen if you answered "block" to any firewall - HP Officejet E800 | User Guide - Page 45
Control Panel, and then click Uninstall a program. 4. Select the device you want to uninstall, and then click Change/Remove or Uninstall/ Change. 5. Follow the onscreen instructions. Uninstall and reinstall the software 41 - HP Officejet E800 | User Guide - Page 46
on the device, you might have to wait several minutes for all of the Plug and Play events to complete. 11. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows computer - HP Officejet E800 | User Guide - Page 47
3. Double-click Hewlett-Packard. 4. Double-click HP Uninstaller. 5. Select your device, and then double-click Uninstall. Uninstall and reinstall the software 43 - HP Officejet E800 | User Guide - Page 48
problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with ink cartridges To ensure the best print quality from the HP Printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions - HP Officejet E800 | User Guide - Page 49
HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at should be parked on the right side of the product, in the service station. ◦ Make sure you leave the ink cartridges and printhead - HP Officejet E800 | User Guide - Page 50
. NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the product, or printing will fail. 46 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 51
not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. Work with ink cartridges 47 - HP Officejet E800 | User Guide - Page 52
can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP product. 48 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 53
the HP product. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the (Windows): Click the Device Services tab, and then click Print a Print Quality Diagnostics page and follow the onscreen instructions. • HP Utility (Mac - HP Officejet E800 | User Guide - Page 54
streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects Ink Levels 50 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 55
▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge - HP Officejet E800 | User Guide - Page 56
report. If the problem still occurs, but cleaning seems to have helped, clean again. 6. If cleaning does not solve the problem, replace the help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving - HP Officejet E800 | User Guide - Page 57
Regular white streaks in the bars If any of the color bars show regular white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see Align the printhead. - HP Officejet E800 | User Guide - Page 58
. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the a good alignment pattern The lines are straight. 54 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 59
supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other problem might not appear on the other end of the print. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems - HP Officejet E800 | User Guide - Page 60
not using or restart the computer before attempting the task again. Some problems can be resolved by resetting the device. Solve printing problems This section contains the following topics: • The device shuts down unexpectedly printer slows down to allow it to cool. 56 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 61
, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Check the media settings one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the - HP Officejet E800 | User Guide - Page 62
Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure software manufacturer for specific help. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless - HP Officejet E800 | User Guide - Page 63
likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution - HP Officejet E800 | User Guide - Page 64
the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. 60 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 65
on something. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer. Print troubleshooting 61 - HP Officejet E800 | User Guide - Page 66
listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • that is not corrupt. Cause: The document was corrupt. 62 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 67
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • If this did not solve the issue, try the next solution. Print troubleshooting 63 - HP Officejet E800 | User Guide - Page 68
more information, see: Clear jams Cause: The product had a paper jam. If this did not solve the issue, try the next solution. 64 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 69
. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack. Print troubleshooting 65 - HP Officejet E800 | User Guide - Page 70
. If the first solution does not solve the problem, continue trying the remaining solutions until the issue are greater than the minimum margins the product supports. For more information about setting margins in your slide the paper width guide inward until it stops at the edge of the paper. - HP Officejet E800 | User Guide - Page 71
likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper troubleshooting 67 - HP Officejet E800 | User Guide - Page 72
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove any extra pages or this did not solve the issue, try the next solution. 68 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 73
with the ink cartridges and print quality issues. Cause: The printhead was clogged. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not filling the text or graphics completely • The printout has a horizontal - HP Officejet E800 | User Guide - Page 74
one of the following print quality problems, try the solutions in this section 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a troubleshoot - HP Officejet E800 | User Guide - Page 75
bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, did not solve the issue, try the next solution. Print quality troubleshooting 71 - HP Officejet E800 | User Guide - Page 76
with the product, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select print media Cause: solution. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab - HP Officejet E800 | User Guide - Page 77
Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the this did not solve the issue, try the next solution. Print quality troubleshooting 73 - HP Officejet E800 | User Guide - Page 78
, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. 74 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 79
support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem not solve the issue, try the next solution. Print quality troubleshooting 75 - HP Officejet E800 | User Guide - Page 80
the next solution. Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make troubleshoot - HP Officejet E800 | User Guide - Page 81
next solution. Solution 5: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. After cleaning the printhead, print a print 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. Print quality troubleshooting 77 - HP Officejet E800 | User Guide - Page 82
your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or have dull colors Try the following solutions if Check the estimated ink levels in the ink cartridges. 78 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 83
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution - HP Officejet E800 | User Guide - Page 84
the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. 80 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 85
bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, Make sure that the rear door is securely installed. Print quality troubleshooting 81 - HP Officejet E800 | User Guide - Page 86
with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart 4: Clean the rollers • Solution 5: Check for a paper jam • Solution 6: Service the product 82 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 87
bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. Print quality troubleshooting 83 - HP Officejet E800 | User Guide - Page 88
Contact HP for information on calling for technical support. Cause: Your product needs servicing. Poor black text Try the following solutions servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. 84 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 89
, try cleaning the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be - HP Officejet E800 | User Guide - Page 90
Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Advanced printhead maintenance If you are experiencing problems with printing - HP Officejet E800 | User Guide - Page 91
If print quality problems persist after cleaning and aligning, contact HP support. NOTE: turning the device off properly can cause print quality problems. For more information, see Turn off the device then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click - HP Officejet E800 | User Guide - Page 92
, or legal unused plain white paper into the main input tray. 2. Click the Settings tab, click Device Services in the left pane, select Clean Printheads from the drop-down list in the Print Quality section, and then Utility entry. 2. Select Align and then click Align. 88 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 93
Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Solve paper-feed problems Media is not supported tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make - HP Officejet E800 | User Guide - Page 94
guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for optimum performance and efficiency. Solve device management problems This section provide solutions to common problems Web server specifications. 90 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 95
incorrect. Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the - HP Officejet E800 | User Guide - Page 96
helping to diagnose the problems, try reducing the number of devices connected or you network or create a separate network. Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software - HP Officejet E800 | User Guide - Page 97
back down into place, close the ink cartridge access door and check if the error has gone away. • If the error has gone away, stop troubleshooting here. The error has been resolved. • If the error has not gone away, proceed to the next step. • If none of the ink cartridges were - HP Officejet E800 | User Guide - Page 98
(www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you , print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the - HP Officejet E800 | User Guide - Page 99
does not turn on, make sure that all of the "General network troubleshooting" conditions are met. • Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. To reset the - HP Officejet E800 | User Guide - Page 100
for avoiding jams • Make sure that nothing is blocking the paper path. • Do not overload the trays. For more information, see Understand specifications for supported media. • Load paper properly and when the device is not printing. For more information, see Load media. • Do not use media that is - HP Officejet E800 | User Guide - Page 101
is still under warranty, contact HP support for service or replacement. For more information about the printhead warranty, see Support and warranty. If the problem persists after you replace the cartridge, contact HP support. For more information, see Support and warranty. Errors (Windows) 97 - HP Officejet E800 | User Guide - Page 102
you have replacement cartridges available to install when print quality is no longer acceptable • Ink Service Capacity Warning • Ink system failure HP recommends you have a replacement available for when print ink supplies, see HP inkjet supplies recycling program. 98 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 103
The product has nearly maximized the ink service capacity. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/ for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. Cartridge Problem Choose your - HP Officejet E800 | User Guide - Page 104
Chapter 4 Use the following to correct the error: Replace the ink cartridges Cartridge Problem The following cartridge has a problem Use the following to correct the error: • Replace the ink cartridges • Supplies • for use in this printer as it is currently configured 100 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 105
to correct the error: Printer Offline Document failed to print The job failed to print due to an error in the printing system. Solve printing problems. Errors (Windows) 101 - HP Officejet E800 | User Guide - Page 106
leakage. There was a problem with the product. Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 102 Maintain and troubleshoot - HP Officejet E800 | User Guide - Page 107
5 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel - HP Officejet E800 | User Guide - Page 108
Chapter 5 For more information, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Light description/Light pattern All lights are off. Explanation and recommended action The device is off. • Connect the power - HP Officejet E800 | User Guide - Page 109
(continued) Light description/Light pattern The Power light and the Resume light are on. Explanation and recommended action A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the other, from left to - HP Officejet E800 | User Guide - Page 110
Chapter 5 (continued) Light description/Light pattern The Power light is on and one or more of the ink cartridge lights blink. The Power light and one or more of the ink cartridge lights blink. The Power light is on, and one or more of the ink cartridge lights are on. Explanation and recommended - HP Officejet E800 | User Guide - Page 111
(continued) Light description/Light pattern Explanation and recommended action The Power light is on, and the Resume light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almost depleted and may results in poor print quality. - HP Officejet E800 | User Guide - Page 112
Chapter 5 (continued) Light description/Light pattern All lights are on. Explanation and recommended action A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing. 108 Control-panel lights reference - HP Officejet E800 | User Guide - Page 113
your country/ region, follow the prompts to select your product, and then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In - HP Officejet E800 | User Guide - Page 114
Appendix A NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To - HP Officejet E800 | User Guide - Page 115
and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following - HP Officejet E800 | User Guide - Page 116
Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Software programs from other companies might be included with the HP device. If you experience problems with any of those programs, you will receive the best technical - HP Officejet E800 | User Guide - Page 117
troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support - HP Officejet E800 | User Guide - Page 118
most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK SP %HOJL - HP Officejet E800 | User Guide - Page 119
. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP device additional costs - HP Officejet E800 | User Guide - Page 120
a failure to execute programming instructions. HP does not warrant does not cover any other problems, including those that arise as a warranty to the customer or any HP support contract with the customer. However, if standard time and materials charges to service the printer for the particular - HP Officejet E800 | User Guide - Page 121
in Japan, contact HP Customer Support for more information. After contacting HP Customer Support or returning to the point of purchase, you might be asked to send the device in for service. If you send the device in for service, make sure you follow the instructions provided by HP or the associates - HP Officejet E800 | User Guide - Page 122
printing supplies) Device: 6.7 kg (14.76 lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Device languages Font support Duty cycle Capacity • USB 2.0-compliant high speed • Wired network Four ink cartridges (black, yellow, magenta, cyan) Visit www.hp.com - HP Officejet E800 | User Guide - Page 123
support/. Operating system compatibility • For Windows XP SP 2 Starter Edition and Windows Vista Starter Edition, only printer drivers and the Toolbox are available. • Linux (For more information, see http://www.hp.com/go/linuxprinting). Minimum requirements • Microsoft® Windows® XP (32-bit) Service - HP Officejet E800 | User Guide - Page 124
Appendix C Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Explorer 6.0 or higher, Opera 8.0 or higher, Mozilla Firefox 1.0 or higher, or Safari 1.2, or higher) • A network connection (you - HP Officejet E800 | User Guide - Page 125
Sound power LwAd 6.7 (BA) Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) 121 - HP Officejet E800 | User Guide - Page 126
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP Officejet E800 | User Guide - Page 127
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 123 - HP Officejet E800 | User Guide - Page 128
Appendix D LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0803 (HP - HP Officejet E800 | User Guide - Page 129
Declaration of conformity Declaration of conformity 125 - HP Officejet E800 | User Guide - Page 130
Appendix D Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and - HP Officejet E800 | User Guide - Page 131
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Officejet E800 | User Guide - Page 132
Appendix D qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. 128 Regulatory information - HP Officejet E800 | User Guide - Page 133
Third-party licenses Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without - HP Officejet E800 | User Guide - Page 134
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet E800 | User Guide - Page 135
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet E800 | User Guide - Page 136
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet E800 | User Guide - Page 137
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) - HP Officejet E800 | User Guide - Page 138
panel administrator settings 26 illustration 103 lights, understanding 103 locating 9 custom-sized media sizes supported 17 customer support electronic 111 134 phone support 112 warranty 115 cut-off pages, troubleshoot 58 D Declaration of Conformity (DOC) 125 device back view 10 configuring (Mac OS - HP Officejet E800 | User Guide - Page 139
custom-sized 21 selecting 14 paper jams. See jams paper-feed problems, troubleshoot 89 PCL 3 support 118 phone customer support 112 phone support 113 phone support period period for support 113 photo media sizes supported 17 photos borderless printing 22 paper guidelines 15 poor printout quality 70 - HP Officejet E800 | User Guide - Page 140
opening 30 Services tab 30 transparencies 15 tray capacity 17 media sizes supported 16 media types and weights supported 17 trays capacities 17 clearing jams 95 loading paper 19 locating 8 media sizes supported 16 paper guides illustration 8 troubleshoot feeding 89 troubleshoot blank pages printed - HP Officejet E800 | User Guide - Page 141
printer status page 32 skewed pages 90 slow print 56 tips 55 troubleshooting hardware installation suggestions 92 installation issues 92 lights 103 print 58 software installation suggestions 94 solve network problems 91, 94 U uninstalling software Windows 41 USB connection features available 10 port - HP Officejet E800 | User Guide - Page 142
138 - HP Officejet E800 | User Guide - Page 143
- HP Officejet E800 | User Guide - Page 144
© 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support
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E809
User Guide
OFFICEJET
7000